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Thank you.","paragraphs":[{"sentences":[{"text":"Come to Challenger.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.057622248927752175},{"text":"Please note that all calls are recorded for training and quality assurance purposes.","start":2.1599998,"end":6.42,"sentiment":"neutral","sentiment_score":-0.02634545215047323},{"text":"For operations, press 1.","start":8.24,"end":10.5,"sentiment":"neutral","sentiment_score":0.0026827005203813314},{"text":"For people and culture, press 2.","start":11.5199995,"end":13.845,"sentiment":"neutral","sentiment_score":0.006796566536650062},{"text":"For sales, press 3.","start":14.725,"end":16.425,"sentiment":"neutral","sentiment_score":0.0047563641564920545}],"sentiment":"neutral","sentiment_score":-0.003302949108183384,"num_words":30,"start":0.24,"end":16.425},{"sentences":[{"text":"For finance and compliance, press 4.","start":17.365,"end":19.945,"sentiment":"neutral","sentiment_score":0.0053123031587650376},{"text":"For everything else, press 0.","start":20.725,"end":23.065,"sentiment":"neutral","sentiment_score":0.0021836420521140097},{"text":"If you know the extension of the staff Thank you for calling ChowNow.","start":24.725,"end":32.629997,"sentiment":"neutral","sentiment_score":0.2036394989834382},{"text":"This is Patricia speaking.","start":32.629997,"end":34.17,"sentiment":"neutral","sentiment_score":0.32989462465047836},{"text":"Come on.","start":39.829998,"end":40.575,"sentiment":"neutral","sentiment_score":0.003046751022338867}],"sentiment":"neutral","sentiment_score":0.13385925055481493,"num_words":30,"start":17.365,"end":40.575},{"sentences":[{"text":"Cameron?","start":45.375,"end":45.875,"sentiment":"neutral","sentiment_score":-0.03782099485397339},{"text":"Who's this?","start":47.695,"end":48.755,"sentiment":"neutral","sentiment_score":-0.07997346296906471},{"text":"Who am I talking to?","start":52.575,"end":53.955,"sentiment":"neutral","sentiment_score":-0.10974981933832169},{"text":"Unfortunately, Cameron's not in today.","start":61.97294,"end":65.83294,"sentiment":"negative","sentiment_score":-0.4453671157360077},{"text":"Thank you.","start":71.492935,"end":72.312935,"sentiment":"positive","sentiment_score":0.3754268139600754}],"sentiment":"neutral","sentiment_score":-0.1481665978829066,"num_words":15,"start":45.375,"end":72.312935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Come to Challenger. Please note that all calls are recorded for training and quality assurance purposes. For operations, press 1. For people and culture, press 2. For sales, press 3.\n\nFor finance and compliance, press 4. For everything else, press 0. If you know the extension of the staff Thank you for calling ChowNow. This is Patricia speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Cameron.\n\nChannel 1: Come on.\n\nChannel 0: Yes. Cameron Othousen.\n\nChannel 1: Cameron? Who's this?\n\nChannel 0: I'm sorry?\n\nChannel 1: Who am I talking to?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Unfortunately, Cameron's not in today.\n\nChannel 0: I see. Alright. Maybe I'll just write your ring back. Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Come to Challenger.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.057622248927752175},{"text":"Please note that all calls are recorded for training and quality assurance purposes.","start":2.1599998,"end":6.42,"sentiment":"neutral","sentiment_score":-0.02634545215047323},{"text":"For operations, press 1.","start":8.24,"end":10.5,"sentiment":"neutral","sentiment_score":0.0026827005203813314},{"text":"For people and culture, press 2.","start":11.5199995,"end":13.845,"sentiment":"neutral","sentiment_score":0.006796566536650062},{"text":"For sales, press 3.","start":14.725,"end":16.425,"sentiment":"neutral","sentiment_score":0.0047563641564920545}],"sentiment":"neutral","sentiment_score":-0.003302949108183384,"channel":1,"num_words":30,"start":0.24,"end":16.425},{"sentences":[{"text":"For finance and compliance, press 4.","start":17.365,"end":19.945,"sentiment":"neutral","sentiment_score":0.0053123031587650376},{"text":"For everything else, press 0.","start":20.725,"end":23.065,"sentiment":"neutral","sentiment_score":0.0021836420521140097},{"text":"If you know the extension of the staff Thank you for calling ChowNow.","start":24.725,"end":32.629997,"sentiment":"neutral","sentiment_score":0.2036394989834382},{"text":"This is Patricia speaking.","start":32.629997,"end":34.17,"sentiment":"neutral","sentiment_score":0.32989462465047836}],"sentiment":"neutral","sentiment_score":0.14320300052142038,"channel":1,"num_words":28,"start":17.365,"end":34.17},{"sentences":[{"text":"Yes, dear.","start":35.07,"end":35.89,"sentiment":"neutral","sentiment_score":0.2188090682029724},{"text":"Good morning.","start":36.03,"end":36.75,"sentiment":"neutral","sentiment_score":0.33212123811244965},{"text":"I'm looking for Cameron.","start":36.75,"end":38.05,"sentiment":"neutral","sentiment_score":0.037781842052936554}],"sentiment":"neutral","sentiment_score":0.1566234976053238,"channel":0,"num_words":8,"start":35.07,"end":38.05},{"sentences":[{"text":"Come on.","start":39.829998,"end":40.575,"sentiment":"neutral","sentiment_score":0.003046751022338867}],"sentiment":"neutral","sentiment_score":0.003046751022338867,"channel":1,"num_words":2,"start":39.829998,"end":40.575},{"sentences":[{"text":"Yes.","start":41.435,"end":41.935,"sentiment":"neutral","sentiment_score":0.008621281012892723},{"text":"Cameron Othousen.","start":41.995,"end":43.215,"sentiment":"neutral","sentiment_score":-0.016071726102381945}],"sentiment":"neutral","sentiment_score":-0.007840723730623722,"channel":0,"num_words":3,"start":41.435,"end":43.215},{"sentences":[{"text":"Cameron?","start":45.375,"end":45.875,"sentiment":"neutral","sentiment_score":-0.03782099485397339},{"text":"Who's this?","start":47.695,"end":48.755,"sentiment":"neutral","sentiment_score":-0.07997346296906471}],"sentiment":"neutral","sentiment_score":-0.06592264026403427,"channel":1,"num_words":3,"start":45.375,"end":48.755},{"sentences":[{"text":"I'm sorry?","start":50.395,"end":51.215,"sentiment":"neutral","sentiment_score":-0.13090193271636963}],"sentiment":"neutral","sentiment_score":-0.13090193271636963,"channel":0,"num_words":2,"start":50.395,"end":51.215},{"sentences":[{"text":"Who am I talking to?","start":52.575,"end":53.955,"sentiment":"neutral","sentiment_score":-0.10974981933832169}],"sentiment":"neutral","sentiment_score":-0.10974981933832169,"channel":1,"num_words":5,"start":52.575,"end":53.955},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":56.23,"end":59.449997,"sentiment":"neutral","sentiment_score":-0.015415766121198734}],"sentiment":"neutral","sentiment_score":-0.015415766121198734,"channel":0,"num_words":6,"start":56.23,"end":59.449997},{"sentences":[{"text":"Unfortunately, Cameron's not in today.","start":61.97294,"end":65.83294,"sentiment":"negative","sentiment_score":-0.4453671157360077}],"sentiment":"negative","sentiment_score":-0.4453671157360077,"channel":1,"num_words":5,"start":61.97294,"end":65.83294},{"sentences":[{"text":"I see.","start":67.91287,"end":68.73287,"sentiment":"neutral","sentiment_score":-0.16610409319400787},{"text":"Alright.","start":68.79288,"end":69.19288,"sentiment":"neutral","sentiment_score":-0.0576263889670372},{"text":"Maybe I'll just write your ring back.","start":69.19288,"end":70.95287,"sentiment":"neutral","sentiment_score":-0.08840055337974004},{"text":"Thank you.","start":70.95287,"end":71.69287,"sentiment":"positive","sentiment_score":0.4317898750305176}],"sentiment":"neutral","sentiment_score":-0.012088224912683168,"channel":0,"num_words":12,"start":67.91287,"end":71.69287},{"sentences":[{"text":"Thank you.","start":71.492935,"end":72.312935,"sentiment":"positive","sentiment_score":0.3754268139600754}],"sentiment":"positive","sentiment_score":0.3754268139600754,"channel":1,"num_words":2,"start":71.492935,"end":72.312935}]},"summary":{"result":"success","short":"The customer calls ChowNow and is directed to various options. They try to reach Cameron Othousen but are told he is not in. The customer informs the representative that they will try to call back later and thanks them."},"intents":{"segments":[{"text":"Maybe I'll just write your ring back. Thank you. Thank you.","start_word":95,"end_word":105,"intents":[{"intent":"Request callback","confidence_score":0.006065289}]}]},"sentiments":{"segments":[{"text":"Come to Challenger. Please note that all calls are recorded for training and quality assurance purposes. For operations, press 1. For people and culture, press 2. For sales, press 3. For finance and compliance, press 4. For everything else, press 0. If you know the extension of the staff Thank you for calling ChowNow. This is Patricia speaking. Yes, dear. Good morning. I'm looking for Cameron. Come on. Yes. Cameron Othousen. Cameron? Who's this? I'm sorry? Who am I talking to? This is Mary from Vigilance AI.","start_word":0,"end_word":86,"sentiment":"neutral","sentiment_score":0.05069229006767273},{"text":"Unfortunately, Cameron's not in today.","start_word":87,"end_word":91,"sentiment":"negative","sentiment_score":-0.43601712584495544},{"text":"I see. Alright. Maybe I'll just write your ring back.","start_word":92,"end_word":101,"sentiment":"neutral","sentiment_score":-0.08849555999040604},{"text":"Thank you. Thank you.","start_word":102,"end_word":105,"sentiment":"positive","sentiment_score":0.4219907224178314}],"average":{"sentiment":"neutral","sentiment_score":0.021349516781893643}}}}