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To help us best direct your call, please choose from one of the following options. If you are a business that uses EasyPay and are requiring support, please press 1. If you're being billed by EasyPay on behalf of one of our business customers and are requiring support, please press 2. If you are an integrated partner and require support, please press 3.\n\nIf you are interested in becoming a business customer or integrated partner or for all other inquiries, please press 4. Or press 5 to EasyPay's sales team can help you with questions about how EasyPay works, how your business can get started with an account, progress of your submitted application, and other general new business queries. Please hold while we transfer you to a team member. All our calls are recorded for training and compliance purposes. Thank you for calling EasyPay.\n\nMy name is Arul. How may I assist you? Oh, Matt Dawson, is it? Okay. May I know with who I'm speaking with?\n\nMail Okay. Just give me a moment here. Mary, can I have your contact number that I can arrange a callback for you? Because my Mendelsohn is not with because we are support team. So in order for us to arrange a callback, I need to inform him to contact you directly.\n\nWill that be okay? Okay. Maybe I can just give him inform inform him that you have contacted us also. Will that be okay? Alright.\n\nThank you. Thank you, Mary. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling EasyPay.","start":3.1999998,"end":5.54,"sentiment":"neutral","sentiment_score":0.33205459799085346},{"text":"To help us best direct your call, please choose from one of the following options.","start":9.679999,"end":13.7,"sentiment":"neutral","sentiment_score":0.1608986089626948},{"text":"If you are a business that uses EasyPay and are requiring support, please press 1.","start":14.474999,"end":19.535,"sentiment":"neutral","sentiment_score":0.046548607076207796},{"text":"If you're being billed by EasyPay on behalf of one of our business customers and are requiring support, please press 2.","start":19.994999,"end":26.814999,"sentiment":"neutral","sentiment_score":0.023239564194920518},{"text":"If you are an integrated partner and require support, please press 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purposes.","start":55.879997,"end":58.94,"sentiment":"neutral","sentiment_score":0.010285437852144242},{"text":"Thank you for calling EasyPay.","start":85.39,"end":86.69,"sentiment":"neutral","sentiment_score":0.30082118809223174}],"sentiment":"neutral","sentiment_score":0.06948576032839439,"num_words":81,"start":32.5,"end":86.69},{"sentences":[{"text":"My name is Arul.","start":86.75,"end":87.630005,"sentiment":"neutral","sentiment_score":0.28746455535292625},{"text":"How may I assist you?","start":87.630005,"end":88.69,"sentiment":"neutral","sentiment_score":0.2219668984413147},{"text":"Oh, Matt Dawson, is it?","start":95.055,"end":97.155,"sentiment":"neutral","sentiment_score":0.002788405492901802},{"text":"Okay.","start":98.895004,"end":99.395004,"sentiment":"neutral","sentiment_score":0.00884135439991951},{"text":"May I know with who I'm speaking with?","start":99.775,"end":101.875,"sentiment":"neutral","sentiment_score":-0.0002765503595583141}],"sentiment":"neutral","sentiment_score":0.0991418996785322,"num_words":23,"start":86.75,"end":101.875},{"sentences":[{"text":"Mail Okay.","start":104.095,"end":107.235,"sentiment":"neutral","sentiment_score":0.020443396642804146},{"text":"Just give me a moment here.","start":107.295,"end":108.755005,"sentiment":"neutral","sentiment_score":0.030605936733384926},{"text":"Mary, can I have your contact number that I can arrange a callback for you?","start":113.57,"end":117.509995,"sentiment":"neutral","sentiment_score":0.02080155797302723},{"text":"Because my Mendelsohn is not with because we are support team.","start":121.25,"end":124.995,"sentiment":"neutral","sentiment_score":-0.19027068127285351},{"text":"So in order for us to arrange a callback, I need to inform him to contact you 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you.","start":149.15,"end":149.62999,"sentiment":"positive","sentiment_score":0.3829048275947571},{"text":"Thank you, Mary.","start":149.62999,"end":150.53,"sentiment":"positive","sentiment_score":0.5346205631891886},{"text":"Have a good day.","start":150.83,"end":151.55,"sentiment":"positive","sentiment_score":0.546818271279335},{"text":"Bye bye.","start":151.55,"end":152.29,"sentiment":"neutral","sentiment_score":0.21275211870670319}],"sentiment":"positive","sentiment_score":0.45294987884434784,"num_words":11,"start":149.15,"end":152.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello,\n\nChannel 0: Hello?\n\nChannel 1: and thank you for calling EasyPay. To help us best direct your call, please choose from one of the following options. If you are a business that uses EasyPay and are requiring support, please press 1. If you're being billed by EasyPay on behalf of one of our business customers and are requiring support, please press 2. If you are an integrated partner and require support, please press 3.\n\nIf you are interested in becoming a business customer or integrated partner or for all other inquiries, please press 4. Or press 5 to EasyPay's sales team can help you with questions about how EasyPay works, how your business can get started with an account, progress of your submitted application, and other general new business queries. Please hold while we transfer you to a team member. All our calls are recorded for training and compliance purposes. Thank you for calling EasyPay.\n\nMy name is Arul. How may I assist you?\n\nChannel 0: Yes. Good afternoon. I'm looking for Matt Dawson from IT.\n\nChannel 1: Oh, Matt Dawson, is it?\n\nChannel 0: Yes.\n\nChannel 1: Okay. May I know with who I'm speaking with?\n\nChannel 0: Mary from Vigilance\n\nChannel 1: Mail\n\nChannel 0: AI.\n\nChannel 1: Okay. Just give me a moment here. Mary, can I have your contact number that I can arrange a callback for you?\n\nChannel 0: Oh, is he available to speak with?\n\nChannel 1: Because my Mendelsohn is not with because we are support team. So\n\nChannel 0: Mhmm.\n\nChannel 1: in order for us to arrange a callback, I need to inform him to contact you directly. Will\n\nChannel 0: I\n\nChannel 1: that\n\nChannel 0: see.\n\nChannel 1: be okay?\n\nChannel 0: And no. Yeah, no worries. If in if in that's the case, maybe I'll just drop an email to him. Thank you.\n\nChannel 1: Okay. Maybe I can just give him inform inform him that you have contacted us also. Will that be okay?\n\nChannel 0: Sure. Thank you. Bye.\n\nChannel 1: Alright. Thank you. Thank you, Mary. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello,","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.04548493027687073}],"sentiment":"neutral","sentiment_score":0.04548493027687073,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.06388656049966812}],"sentiment":"neutral","sentiment_score":0.06388656049966812,"channel":0,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"and thank you for calling EasyPay.","start":3.76,"end":5.54,"sentiment":"positive","sentiment_score":0.3798162092765172},{"text":"To help us best direct your call, please choose from one of the following options.","start":9.679999,"end":13.7,"sentiment":"neutral","sentiment_score":0.1608986089626948},{"text":"If you are a business that uses EasyPay and are requiring support, please press 1.","start":14.474999,"end":19.535,"sentiment":"neutral","sentiment_score":0.046548607076207796},{"text":"If you're being billed by EasyPay on behalf of one of our business customers and are requiring support, please press 2.","start":19.994999,"end":26.814999,"sentiment":"neutral","sentiment_score":0.023239564194920518},{"text":"If you are an integrated partner and require support, please press 3.","start":27.46,"end":31.88,"sentiment":"neutral","sentiment_score":0.01575636196260651}],"sentiment":"neutral","sentiment_score":0.08793786504184423,"channel":1,"num_words":69,"start":3.76,"end":31.88},{"sentences":[{"text":"If you are interested in becoming a business customer or integrated partner or for all other inquiries, please press 4.","start":32.5,"end":39.315,"sentiment":"neutral","sentiment_score":0.020186929125338794},{"text":"Or press 5 to EasyPay's sales team can help you with questions about how EasyPay works, how your business can get started with an account, progress of your 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you?","start":87.630005,"end":88.69,"sentiment":"neutral","sentiment_score":0.2219668984413147}],"sentiment":"neutral","sentiment_score":0.25107696817980873,"channel":1,"num_words":9,"start":86.75,"end":88.69},{"sentences":[{"text":"Yes.","start":89.479996,"end":89.799995,"sentiment":"neutral","sentiment_score":0.05368568003177643},{"text":"Good afternoon.","start":89.799995,"end":90.46,"sentiment":"neutral","sentiment_score":0.11977469176054001},{"text":"I'm looking for Matt Dawson from IT.","start":90.52,"end":93.74,"sentiment":"neutral","sentiment_score":0.02573901947055544}],"sentiment":"neutral","sentiment_score":0.04734081998467445,"channel":0,"num_words":10,"start":89.479996,"end":93.74},{"sentences":[{"text":"Oh, Matt Dawson, is 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that I can arrange a callback for you?","start":113.57,"end":117.509995,"sentiment":"neutral","sentiment_score":0.02080155797302723}],"sentiment":"neutral","sentiment_score":0.023816141045906326,"channel":1,"num_words":22,"start":106.735,"end":117.509995},{"sentences":[{"text":"Oh, is he available to speak with?","start":117.89,"end":120.229996,"sentiment":"neutral","sentiment_score":-0.012995946487145764}],"sentiment":"neutral","sentiment_score":-0.012995946487145764,"channel":0,"num_words":7,"start":117.89,"end":120.229996},{"sentences":[{"text":"Because my Mendelsohn is not with because we are support 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okay?","start":132.995,"end":133.575,"sentiment":"neutral","sentiment_score":-0.04785635508596897}],"sentiment":"neutral","sentiment_score":-0.04785635508596897,"channel":1,"num_words":2,"start":132.995,"end":133.575},{"sentences":[{"text":"And no.","start":133.38501,"end":133.92,"sentiment":"neutral","sentiment_score":-0.027640574611723423},{"text":"Yeah, no worries.","start":134.08,"end":135.12,"sentiment":"neutral","sentiment_score":-0.0077784111102422076},{"text":"If in if in that's the case, maybe I'll just drop an email to him.","start":135.12,"end":139.14,"sentiment":"neutral","sentiment_score":-0.04609545369942983},{"text":"Thank you.","start":139.52,"end":140.34,"sentiment":"neutral","sentiment_score":0.1210567057132721}],"sentiment":"neutral","sentiment_score":-0.023997035300867123,"channel":0,"num_words":22,"start":133.38501,"end":140.34},{"sentences":[{"text":"Okay.","start":140.91,"end":141.15,"sentiment":"neutral","sentiment_score":0.04207340255379677},{"text":"Maybe I can just give him inform inform him that you have contacted us also.","start":141.15,"end":145.55,"sentiment":"neutral","sentiment_score":0.004780914386113485},{"text":"Will that be okay?","start":145.55,"end":146.53,"sentiment":"neutral","sentiment_score":0.02051542978733778}],"sentiment":"neutral","sentiment_score":0.009792441874742508,"channel":1,"num_words":20,"start":140.91,"end":146.53},{"sentences":[{"text":"Sure.","start":147.12,"end":147.59999,"sentiment":"neutral","sentiment_score":0.10254351794719696},{"text":"Thank you.","start":147.59999,"end":148.42,"sentiment":"neutral","sentiment_score":0.21071181446313858},{"text":"Bye.","start":148.48,"end":148.98,"sentiment":"neutral","sentiment_score":0.1430228054523468}],"sentiment":"neutral","sentiment_score":0.16674748808145523,"channel":0,"num_words":4,"start":147.12,"end":148.98},{"sentences":[{"text":"Alright.","start":148.75,"end":149.15,"sentiment":"neutral","sentiment_score":0.2229859083890915},{"text":"Thank you.","start":149.15,"end":149.62999,"sentiment":"positive","sentiment_score":0.3829048275947571},{"text":"Thank you, Mary.","start":149.62999,"end":150.53,"sentiment":"positive","sentiment_score":0.5346205631891886},{"text":"Have a good day.","start":150.83,"end":151.55,"sentiment":"positive","sentiment_score":0.546818271279335},{"text":"Bye bye.","start":151.55,"end":152.29,"sentiment":"neutral","sentiment_score":0.21275211870670319}],"sentiment":"positive","sentiment_score":0.43378621463974315,"channel":1,"num_words":12,"start":148.75,"end":152.29}]},"summary":{"result":"success","short":"The customer calls EasyPay and is prompted to choose from various options. They are then transferred to a representative named Arul, who is unable to connect them to the person they are looking for. Arul offers to arrange a callback and gives the customer their contact information. The customer agrees and Arul promises to pass on the message to the person they are looking for."},"intents":{"segments":[{"text":"and thank you for calling EasyPay. To help us best direct your call, please choose from one of the following options.","start_word":2,"end_word":22,"intents":[{"intent":"Direct call","confidence_score":0.3682626}]},{"text":"Please hold while we transfer you to a team member.","start_word":127,"end_word":136,"intents":[{"intent":"Transfer call","confidence_score":0.22876027}]},{"text":"I'm looking for Matt Dawson from IT. Oh, Matt Dawson, is it? Yes. Okay. May I know with who I'm speaking with? Mary from Vigilance Mail AI. Okay. Just give me a moment here. Mary, can I have your contact number that I can arrange a callback for you? Oh, is he available to speak with? Because my Mendelsohn is not with because we are support team. So Mhmm.","start_word":164,"end_word":232,"intents":[{"intent":"Bill support","confidence_score":0.05069756}]},{"text":"Mary, can I have your contact number that I can arrange a callback for you?","start_word":198,"end_word":212,"intents":[{"intent":"Provide contact number","confidence_score":0.16694944}]},{"text":"in order for us to arrange a callback, I need to inform him to contact you directly. Will I that see. be okay? And no. Yeah, no worries. If in if in that's the case, maybe I'll just drop an email to him. Thank you. Okay. Maybe I can just give him inform inform him that you have contacted us also. Will that be okay? Sure.","start_word":233,"end_word":298,"intents":[{"intent":"Inform contact","confidence_score":0.052992977}]},{"text":"Thank you, Mary. Have a good day. Bye bye.","start_word":305,"end_word":313,"intents":[{"intent":"Say goodbye","confidence_score":0.0046873754}]}]},"sentiments":{"segments":[{"text":"Hello, Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.054685745388269424},{"text":"and thank you for calling EasyPay.","start_word":2,"end_word":7,"sentiment":"positive","sentiment_score":0.4058354198932648},{"text":"To help us best direct your call, please choose from one of the following options. If you are a business that uses EasyPay and are requiring support, please press 1. If you're being billed by EasyPay on behalf of one of our business customers and are requiring support, please press 2. If you are an integrated partner and require support, please press 3. If you are interested in becoming a business customer or integrated partner or for all other inquiries, please press 4. Or press 5 to EasyPay's sales team can help you with questions about how EasyPay works, how your business can get started with an account, progress of your submitted application, and other general new business queries. Please hold while we transfer you to a team member. All our calls are recorded for training and compliance purposes. Thank you for calling EasyPay. My name is Arul. How may I assist you? Yes. Good afternoon. I'm looking for Matt Dawson from IT. Oh, Matt Dawson, is it? Yes. Okay. May I know with who I'm speaking with? Mary from Vigilance Mail AI. Okay. Just give me a moment here. Mary, can I have your contact number that I can arrange a callback for you? Oh, is he available to speak with? Because my Mendelsohn is not with because we are support team. So Mhmm. in order for us to arrange a callback, I need to inform him to contact you directly. Will I that see. be okay? And no. Yeah, no worries. If in if in that's the case, maybe I'll just drop an email to him. Thank you. Okay. Maybe I can just give him inform inform him that you have contacted us also. Will that be okay? Sure. Thank you. Bye. Alright.","start_word":8,"end_word":302,"sentiment":"neutral","sentiment_score":0.028345687314867973},{"text":"Thank you. Thank you, Mary. Have a good day.","start_word":303,"end_word":311,"sentiment":"positive","sentiment_score":0.5107057690620422},{"text":"Bye bye.","start_word":312,"end_word":313,"sentiment":"neutral","sentiment_score":0.23906409740448}],"average":{"sentiment":"neutral","sentiment_score":0.05456130395976188}}}}