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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Robert from Airtel Australia?\n\nInternet service provider. You just signed up. Robert Fanella. Yeah. This is Airtel Australia.\n\nYeah. Regarding your Internet, we just wanted to update you that we have activated the service successfully. And just wanted to confirm if you do you need the router or you already have one? Okay. We can check that one if that is compatible with Optink five rep reconnection.\n\nWe're going to send you an email instruction on how to set up your set up that router with Internet. And if you're all into any issues or if it doesn't work, might be the router is not compatible. So you can yeah. You just need to pay for the delivery fee, or you want us to just give you the free one instead of trying your current router? Yeah.\n\nYou just need okay. So I'm going to inform our accounts department because you need to set up first the delivery fee for the router before we send it to you. Do you want it to be via standard or express postage? You mean you're going to try your router first? Okay.\n\nI'm going to send you instruction via email then. And if you're into any issues, yeah, just give us a callback or if you change your mind. Okay? Thank you. 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From where, sir? I don't know what that is. Did I just sign up? Okay. I haven't opted this one, so I'm not sure if it will work with it or not. Okay. So then I get a free one. Right? Is that right? Or from where I saw? Yeah. Yeah. That's fine. Just send it out. That's fine. I'll just try I'll try I'm not gonna try till Friday, but I'll try Friday, and then I'll I'll find out, and I'll let you know. Yeah. Correct. Yeah. Amazing. Okay. Thank you. Thank you. 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From where, sir? I don't know what that is. Did I just sign up? Okay.\n\nI haven't opted this one, so I'm not sure if it will work with it or not. Okay. So then I get a free one. Right? Is that right?\n\nOr from where I saw? Yeah. Yeah. That's fine. Just send it out.\n\nThat's fine. I'll just try I'll try I'm not gonna try till Friday, but I'll try Friday, and then I'll I'll find out, and I'll let you know. Yeah. Correct. Yeah.\n\nAmazing. Okay. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.024980535730719566},{"text":"From where, sir?","start":9.44,"end":10.42,"sentiment":"neutral","sentiment_score":0.025466146568457287},{"text":"I don't know what that is.","start":14.0,"end":15.075,"sentiment":"neutral","sentiment_score":-0.07232476957142353},{"text":"Did I just sign up?","start":21.955,"end":23.335,"sentiment":"neutral","sentiment_score":0.018604142777621745},{"text":"Okay.","start":27.794998,"end":28.294998,"sentiment":"neutral","sentiment_score":0.10958674550056458}],"sentiment":"neutral","sentiment_score":-0.008122636412736028,"num_words":16,"start":0.0,"end":28.294998},{"sentences":[{"text":"I haven't opted this one, so I'm not sure if it will work with it or not.","start":44.615,"end":47.755,"sentiment":"neutral","sentiment_score":-0.2016270993386998},{"text":"Okay.","start":70.885,"end":71.205,"sentiment":"neutral","sentiment_score":0.021356875076889992},{"text":"So then I get a free one.","start":71.205,"end":72.405,"sentiment":"neutral","sentiment_score":0.05250560332621847},{"text":"Right?","start":72.405,"end":72.645004,"sentiment":"neutral","sentiment_score":0.07802871614694595},{"text":"Is that right?","start":72.645004,"end":73.365005,"sentiment":"neutral","sentiment_score":0.06994387383262317}],"sentiment":"neutral","sentiment_score":-0.09485876733629868,"num_words":29,"start":44.615,"end":73.365005},{"sentences":[{"text":"Or from where I saw?","start":73.365005,"end":74.425,"sentiment":"neutral","sentiment_score":0.01023159697651863},{"text":"Yeah.","start":75.125,"end":75.625,"sentiment":"neutral","sentiment_score":-0.0036354027688503265},{"text":"Yeah.","start":84.96001,"end":85.200005,"sentiment":"neutral","sentiment_score":0.05643506720662117},{"text":"That's fine.","start":85.200005,"end":86.020004,"sentiment":"neutral","sentiment_score":0.10879839211702347},{"text":"Just send it out.","start":86.4,"end":87.28001,"sentiment":"neutral","sentiment_score":0.07235633954405785}],"sentiment":"neutral","sentiment_score":0.04699844551774172,"num_words":13,"start":73.365005,"end":87.28001},{"sentences":[{"text":"That's fine.","start":87.28001,"end":87.86,"sentiment":"neutral","sentiment_score":0.13203639537096024},{"text":"I'll just try I'll try I'm not gonna try till Friday, but I'll try Friday, and then I'll I'll find out, and I'll let you know.","start":103.535,"end":108.15,"sentiment":"neutral","sentiment_score":-0.008609675157528657},{"text":"Yeah.","start":112.950005,"end":113.270004,"sentiment":"neutral","sentiment_score":0.0331425666809082},{"text":"Correct.","start":113.270004,"end":113.590004,"sentiment":"neutral","sentiment_score":0.05767188221216202},{"text":"Yeah.","start":113.590004,"end":114.090004,"sentiment":"neutral","sentiment_score":0.05248858779668808}],"sentiment":"neutral","sentiment_score":0.005920137849546248,"num_words":31,"start":87.28001,"end":114.090004},{"sentences":[{"text":"Amazing.","start":118.55,"end":119.05,"sentiment":"neutral","sentiment_score":0.19364550709724423},{"text":"Okay.","start":121.45487,"end":121.77487,"sentiment":"neutral","sentiment_score":0.05834338441491127},{"text":"Thank you.","start":121.77487,"end":122.51488,"sentiment":"neutral","sentiment_score":0.20242013782262802},{"text":"Thank you.","start":124.09487,"end":124.49487,"sentiment":"neutral","sentiment_score":0.31758032739162445},{"text":"Bye.","start":124.49487,"end":124.99487,"sentiment":"neutral","sentiment_score":0.09944204986095428}],"sentiment":"neutral","sentiment_score":0.19877598168594496,"num_words":7,"start":118.55,"end":124.99487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Robert\n\nChannel 1: From where, sir?\n\nChannel 0: from Airtel Australia?\n\nChannel 1: I don't know what that is.\n\nChannel 0: Internet service provider. You just signed up. Robert Fanella.\n\nChannel 1: Did I just sign up?\n\nChannel 0: Yeah. This is Airtel Australia.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Regarding your Internet, we just wanted to update you that we have activated the service successfully. And just wanted to confirm if you do you need the router or you already have one?\n\nChannel 1: I haven't opted this one, so I'm not sure if it will work with it or not.\n\nChannel 0: Okay. We can check that one if that is compatible with Optink five rep reconnection. We're going to send you an email instruction on how to set up your set up that router with Internet. And if you're all into any issues or if it doesn't work, might be the router is not compatible.\n\nChannel 1: Okay. So then I\n\nChannel 0: So\n\nChannel 1: get a free\n\nChannel 0: you can\n\nChannel 1: one. Right? Is that right? Or from where I saw?\n\nChannel 0: yeah. You just need to\n\nChannel 1: Yeah.\n\nChannel 0: pay for the delivery fee, or you want us to just give you the free one instead of trying your current router?\n\nChannel 1: Yeah. That's fine. Just send\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: You\n\nChannel 1: out.\n\nChannel 0: just\n\nChannel 1: That's fine.\n\nChannel 0: need okay. So I'm going to inform our accounts department because you need to set up first the delivery fee for the router before we send it to you. Do you want it to be via standard or express postage?\n\nChannel 1: I'll just try I'll try I'm not gonna try till Friday, but I'll try Friday, and then I'll I'll find out, and I'll let you know.\n\nChannel 0: You mean you're going to try your router first?\n\nChannel 1: Yeah. Correct. Yeah.\n\nChannel 0: Okay. I'm going to send you instruction via email then. And if\n\nChannel 1: Amazing.\n\nChannel 0: you're into any issues, yeah, just give us a callback\n\nChannel 1: Okay.\n\nChannel 0: or\n\nChannel 1: Thank you.\n\nChannel 0: if you change your mind. Okay? Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.024980535730719566}],"sentiment":"neutral","sentiment_score":0.024980535730719566,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.0930531769990921},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.09931524842977524},{"text":"Good afternoon.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.2864586412906647},{"text":"This is Maureen from Airtel tech support.","start":4.16,"end":6.58,"sentiment":"neutral","sentiment_score":0.16529398730822972},{"text":"Am I speaking with 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representative from Airtel Australia called Robert Fanella to confirm if he had activated his internet service and if he needed a router. The representative informed him that they had activated his service successfully and offered to send an email instruction on how to set up his router. The representative also offered to check if the router was compatible with the type of service he wanted and informed Robert that he would receive a free router if he wanted to try it."},"intents":{"segments":[{"text":"Regarding your Internet, we just wanted to update you that we have activated the service successfully. And just wanted to confirm if you do you need the router or you already have one?","start_word":50,"end_word":82,"intents":[{"intent":"Confirm router and setup router","confidence_score":0.00030335633}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Robert From where, sir? from Airtel Australia? I don't know what that is. Internet service provider. You just signed up. Robert Fanella. Did I just sign up? Yeah. This is Airtel Australia. Okay. Yeah. Regarding your Internet, we just wanted to update you that we have activated the service successfully. And just wanted to confirm if you do you need the router or you already have one? I haven't opted this one, so I'm not sure if it will work with it or not. Okay. We can check that one if that is compatible with Optink five rep reconnection. We're going to send you an email instruction on how to set up your set up that router with Internet. And if you're all into any issues or if it doesn't work, might be the router is not compatible. Okay. So then I So get a free you can one. Right? Is that right? Or from where I saw? yeah. You just need to Yeah. pay for the delivery fee, or you want us to just give you the free one instead of trying your current router? Yeah. That's fine. Just send Yeah. it You out. just That's fine. need okay. So I'm going to inform our accounts department because you need to set up first the delivery fee for the router before we send it to you. Do you want it to be via standard or express postage? I'll just try I'll try I'm not gonna try till Friday, but I'll try Friday, and then I'll I'll find out, and I'll let you know. You mean you're going to try your router first? Yeah. Correct. Yeah. Okay. I'm going to send you instruction via email then. And if Amazing. you're into any issues, yeah, just give us a callback Okay. or Thank you. if you change your mind. Okay?","start_word":0,"end_word":324,"sentiment":"neutral","sentiment_score":0.034128621220588684},{"text":"Thank Thank you.","start_word":325,"end_word":327,"sentiment":"positive","sentiment_score":0.355645090341568},{"text":"you. Bye. Bye.","start_word":328,"end_word":330,"sentiment":"neutral","sentiment_score":0.19295218586921692}],"average":{"sentiment":"neutral","sentiment_score":0.03962680447486139}}}}