{"metadata":{"transaction_key":"deprecated","request_id":"019fa6c0-0ba2-7331-ac3e-e98ca48b9f5e","sha256":"2c0c9eb33e4342b930e8a2abc416ccf728710894722e4b320982619a3bb2f267","created":"2026-07-28T03:23:53.423Z","duration":1020.31195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2078,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2300,"output_tokens":2305},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2300,"output_tokens":192}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. This is Ertel accounts. How may I help you today? I'm good. Thank you for asking. How about yourself? How can I help? Mhmm. Yes. That's great to hear. We're excited to onboard you. Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection? Oh, yeah. Three one two Mhmm. You're saying further? Z e r. Okay. Got it. Mm-mm. Mm-mm. 2606. So I assume this is a Supa network serviceable address. But if you have, like, a moment, just stay on the line. We just need to get a confirmation from our tech team just to make sure everything is fall into place for activating your service. Okay? Alright. Thank you. May I have your name, please? First name. Krishab. Okay. Thank you so much. I'll get back to you. Please hold on. Thank you so much for patiently waiting, Anova. Yeah. Our tech team confirmed that your address is serviceable by Supa Network. Yeah. So currently, if you visited our site, we we have, like, a promos. If you sign up for twelve or twenty four month contract, you will be getting a one month free service and then a 15% discount for six months along with a router or a modem. However, for the router, you have to pay for the delivery charge. Standard fee is $20, and then for the express postage is $30. And then, are you already residing with this premises? It seems like from other record, there is still a active ISP. Oh, okay. That's good to hear. So seems like the previous tenant has the other ISP, but we can go ahead and arrange that. If you wanting to activate the service this Friday, that would be fine. In that way, once you move in Saturday, you already have the connection. But if I may ask, do do you have your own router? But anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract. Yeah. And our ordering, our check activation order should be done through our site. You will be able to see the options, which plan you would like, and then contract, and then the router, and so on and so forth, and further details. So Okay. Got it. So, technically, if you are looking forward to have a seamless connection for gaming, I would recommend the third and fourth one we have, which is Supa Family. This is the actual MBPS for this is 100 MBPS, and then it's for $89.95. This is a four k quality for stream movies and gamings. And then also the next one was the SupaFast. So let me just check here the then one moment here. Okay? Yeah. So this one is also a SuperfastFiber. It's eight k quality for TV and online gaming and on and so forth. So between those because the other one is the cheapest one we have is for only standard three to five users, however, for only email, surfing the web, and standard streaming. So it won't work for any online game. Yes. SupaFiber Boost and SupaFamily. SupaFamily, the act just to set your proper expectation, the actual MBPS with this is 100. However, in some, location and premises, it can be boosted to 500 MBPS, but the actual ones is 100 MBPS. For the Superfast seven fifty, let me check. One moment. Okay? I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast. Just waiting for them to response. Okay? Oh, yeah. If you would like to have a handstand or landline. Oh, we have a different prices for a handset or landline. The cheapest one we have is 2 hun around $250. Are you needing a a landline or a handset? Wireless or A handset? Okay. Got it. So anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50. Yes. $2.50. For the Superfast, Family Boost, the actual MBPS will be 250. Fast. Yeah. Supa family 100 and b p s. You can go ahead and try this, of course. And then if you would like to if it's not enough, you could go ahead and request for an upgrade. Okay. Got it. So, yeah, as I've mentioned, our ordering process should be done through the site. So if you are on the website right now, kindly go ahead and process your order. Once we receive your activation order, our technical team will go ahead and proceed in activating your services. Then, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that. Mhmm. Yeah. That would be fine. On your ordering details, just kindly put a note, your shipping address. In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday. Right? Yeah. If you do if you have your own router, if you would like to try to use it, we can go ahead and use it. We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router. So if it did not work, we will go ahead and just provide you the router associated to the lock in contract. You need to pay the delivery fee. But if it's work, that's good. From your current premises, your address is also under the Supa network? Okay. So, yeah, if you would like, you can go ahead and try to use your own router. You cut off. I'm sorry. What is that again? Oh, yeah. Yeah. That is your Internet provider. However, what I'm trying to figure out is the network. If your service is coming from which network? Because we have a lot of different network in Australia. Yeah. Sure. Mhmm. NBN? Oh, okay. So it's an so, technically, your network is NBN to your address where you at right now. But as I've mentioned, we can go ahead and check your router. We, our tech rep can help you if you would like to use that router to your new connection to your new premises. We also provide a service under NBN. This is Airtel AU. We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom. Those are the networks that we partner to provide the Internet services across Australia. Yeah. Come and check your router? No. They they are not coming to check your router in person. They will go ahead and talk to you over the phone, check some details, ask you to send some pictures, something like that. That's the process they're having when it comes to try connecting the router or checking the router if it's compatible. Our technical rep has the process in regards with this thing. Okay? You're welcome. So if you do have any further questions, just give us a call. We're open until 6PM. And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub. That way, you would be able to see further details about our offers under Supa Network. Okay? You're welcome. 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This is Ertel accounts. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? How can I help? Mhmm. Yes. That's great to hear.\n\nWe're excited to onboard you. Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection? Oh, yeah. Three one two Mhmm. You're saying further?\n\nZ e r. Okay. Got it. Mm-mm. Mm-mm.\n\n2606. So I assume this is a Supa network serviceable address. But if you have, like, a moment, just stay on the line. We just need to get a confirmation from our tech team just to make sure everything is fall into place for activating your service. Okay?\n\nAlright. Thank you. May I have your name, please? First name. Krishab.\n\nOkay. Thank you so much. I'll get back to you. Please hold on. Thank you so much for patiently waiting, Anova.\n\nYeah. Our tech team confirmed that your address is serviceable by Supa Network. Yeah. So currently, if you visited our site, we we have, like, a promos. If you sign up for twelve or twenty four month contract, you will be getting a one month free service and then a 15% discount for six months along with a router or a modem.\n\nHowever, for the router, you have to pay for the delivery charge. Standard fee is $20, and then for the express postage is $30. And then, are you already residing with this premises? It seems like from other record, there is still a active ISP. Oh, okay.\n\nThat's good to hear. So seems like the previous tenant has the other ISP, but we can go ahead and arrange that. If you wanting to activate the service this Friday, that would be fine. In that way, once you move in Saturday, you already have the connection. But if I may ask, do do you have your own router?\n\nBut anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract. Yeah. And our ordering, our check activation order should be done through our site. You will be able to see the options, which plan you would like, and then contract, and then the router, and so on and so forth, and further details. So Okay.\n\nGot it. So, technically, if you are looking forward to have a seamless connection for gaming, I would recommend the third and fourth one we have, which is Supa Family. This is the actual MBPS for this is 100 MBPS, and then it's for $89.95. This is a four k quality for stream movies and gamings. And then also the next one was the SupaFast.\n\nSo let me just check here the then one moment here. Okay? Yeah. So this one is also a SuperfastFiber. It's eight k quality for TV and online gaming and on and so forth.\n\nSo between those because the other one is the cheapest one we have is for only standard three to five users, however, for only email, surfing the web, and standard streaming. So it won't work for any online game. Yes. SupaFiber Boost and SupaFamily. SupaFamily, the act just to set your proper expectation, the actual MBPS with this is 100.\n\nHowever, in some, location and premises, it can be boosted to 500 MBPS, but the actual ones is 100 MBPS. For the Superfast seven fifty, let me check. One moment. Okay? I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast.\n\nJust waiting for them to response. Okay? Oh, yeah. If you would like to have a handstand or landline. Oh, we have a different prices for a handset or landline.\n\nThe cheapest one we have is 2 hun around $250. Are you needing a a landline or a handset? Wireless or A handset? Okay. Got it.\n\nSo anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50. Yes. $2.50. For the Superfast, Family Boost, the actual MBPS will be 250. Fast.\n\nYeah. Supa family 100 and b p s. You can go ahead and try this, of course. And then if you would like to if it's not enough, you could go ahead and request for an upgrade. Okay.\n\nGot it. So, yeah, as I've mentioned, our ordering process should be done through the site. So if you are on the website right now, kindly go ahead and process your order. Once we receive your activation order, our technical team will go ahead and proceed in activating your services. Then, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that.\n\nMhmm. Yeah. That would be fine. On your ordering details, just kindly put a note, your shipping address. In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday.\n\nRight? Yeah. If you do if you have your own router, if you would like to try to use it, we can go ahead and use it. We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router. So if it did not work, we will go ahead and just provide you the router associated to the lock in contract.\n\nYou need to pay the delivery fee. But if it's work, that's good. From your current premises, your address is also under the Supa network? Okay. So, yeah, if you would like, you can go ahead and try to use your own router.\n\nYou cut off. I'm sorry. What is that again? Oh, yeah. Yeah.\n\nThat is your Internet provider. However, what I'm trying to figure out is the network. If your service is coming from which network? Because we have a lot of different network in Australia. Yeah.\n\nSure. Mhmm. NBN? Oh, okay. So it's an so, technically, your network is NBN to your address where you at right now.\n\nBut as I've mentioned, we can go ahead and check your router. We, our tech rep can help you if you would like to use that router to your new connection to your new premises. We also provide a service under NBN. This is Airtel AU. We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom.\n\nThose are the networks that we partner to provide the Internet services across Australia. Yeah. Come and check your router? No. They they are not coming to check your router in person.\n\nThey will go ahead and talk to you over the phone, check some details, ask you to send some pictures, something like that. That's the process they're having when it comes to try connecting the router or checking the router if it's compatible. Our technical rep has the process in regards with this thing. Okay? You're welcome.\n\nSo if you do have any further questions, just give us a call. We're open until 6PM. And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub. That way, you would be able to see further details about our offers under Supa Network. Okay?\n\nYou're welcome. Anything else?","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.11545421183109283},{"text":"This is Ertel accounts.","start":0.32,"end":1.76,"sentiment":"neutral","sentiment_score":0.12911523319780827},{"text":"How may I help you today?","start":1.76,"end":3.06,"sentiment":"neutral","sentiment_score":0.18933491657177606},{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.49390947818756104},{"text":"Thank you for asking.","start":6.08,"end":7.04,"sentiment":"positive","sentiment_score":0.6156381964683533}],"sentiment":"neutral","sentiment_score":0.3069586109589128,"num_words":17,"start":0.16,"end":7.04},{"sentences":[{"text":"How about yourself?","start":7.04,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2675814876953761},{"text":"How can I help?","start":7.9199996,"end":8.9,"sentiment":"neutral","sentiment_score":0.21097992733120918},{"text":"Mhmm.","start":31.78,"end":32.28,"sentiment":"neutral","sentiment_score":0.11279427260160446},{"text":"Yes.","start":33.06,"end":33.56,"sentiment":"neutral","sentiment_score":0.2039998173713684},{"text":"That's great to hear.","start":40.42,"end":41.72,"sentiment":"positive","sentiment_score":0.5919616743922234}],"sentiment":"neutral","sentiment_score":0.33317730461175626,"num_words":13,"start":7.04,"end":41.72},{"sentences":[{"text":"We're excited to onboard you.","start":45.645,"end":47.405,"sentiment":"positive","sentiment_score":0.642786157131195},{"text":"Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection?","start":47.405,"end":57.665,"sentiment":"neutral","sentiment_score":0.24089825259787695},{"text":"Oh, yeah.","start":63.42,"end":64.08,"sentiment":"neutral","sentiment_score":0.0392755251377821},{"text":"Three one two Mhmm.","start":67.42,"end":71.36,"sentiment":"neutral","sentiment_score":0.02930538123473525},{"text":"You're saying further?","start":77.625,"end":78.845,"sentiment":"neutral","sentiment_score":0.0038562947884202003}],"sentiment":"neutral","sentiment_score":0.24205769804705465,"num_words":42,"start":45.645,"end":78.845},{"sentences":[{"text":"Z e r.","start":83.784996,"end":84.505,"sentiment":"neutral","sentiment_score":0.010289701633155346},{"text":"Okay.","start":84.505,"end":84.985,"sentiment":"neutral","sentiment_score":0.027596358209848404},{"text":"Got it.","start":84.985,"end":85.74,"sentiment":"neutral","sentiment_score":0.021965221501886845},{"text":"Mm-mm.","start":86.299995,"end":86.799995,"sentiment":"neutral","sentiment_score":0.01825864613056183},{"text":"Mm-mm.","start":90.979996,"end":91.479996,"sentiment":"neutral","sentiment_score":0.023408478125929832}],"sentiment":"neutral","sentiment_score":0.018007878796197474,"num_words":8,"start":83.784996,"end":91.479996},{"sentences":[{"text":"2606.","start":95.659996,"end":97.1,"sentiment":"neutral","sentiment_score":0.011163189075887203},{"text":"So I assume this is a Supa network serviceable address.","start":97.1,"end":103.134995,"sentiment":"neutral","sentiment_score":0.029247599095106123},{"text":"But if you have, like, a moment, just stay on the line.","start":103.835,"end":108.174995,"sentiment":"neutral","sentiment_score":0.04871948358292381},{"text":"We just need to get a confirmation from our tech team just to make sure everything is fall into place for activating your service.","start":108.395,"end":116.329994,"sentiment":"neutral","sentiment_score":0.10205946847175558},{"text":"Okay?","start":116.329994,"end":116.829994,"sentiment":"neutral","sentiment_score":0.04158339649438858}],"sentiment":"neutral","sentiment_score":0.07040174214246993,"num_words":48,"start":95.659996,"end":116.829994},{"sentences":[{"text":"Alright.","start":118.09,"end":118.49,"sentiment":"neutral","sentiment_score":0.1329006552696228},{"text":"Thank you.","start":118.49,"end":118.96999,"sentiment":"neutral","sentiment_score":0.19752968847751617},{"text":"May I have your name, please?","start":118.96999,"end":120.35,"sentiment":"neutral","sentiment_score":0.05292509558300177},{"text":"First name.","start":120.96999,"end":121.869995,"sentiment":"neutral","sentiment_score":0.04094264470040798},{"text":"Krishab.","start":123.854996,"end":124.354996,"sentiment":"neutral","sentiment_score":0.03532635420560837}],"sentiment":"neutral","sentiment_score":0.08022685411075751,"num_words":12,"start":118.09,"end":124.354996},{"sentences":[{"text":"Okay.","start":124.494995,"end":124.735,"sentiment":"neutral","sentiment_score":0.08526158332824707},{"text":"Thank you so much.","start":124.735,"end":125.695,"sentiment":"neutral","sentiment_score":0.2674535810947418},{"text":"I'll get back to you.","start":125.695,"end":126.735,"sentiment":"neutral","sentiment_score":0.1471110463142395},{"text":"Please hold on.","start":126.735,"end":127.715,"sentiment":"neutral","sentiment_score":0.05346805229783058},{"text":"Thank you so much for patiently waiting, Anova.","start":220.42,"end":222.84,"sentiment":"positive","sentiment_score":0.3796795979142189}],"sentiment":"neutral","sentiment_score":0.24230819426122166,"num_words":21,"start":124.494995,"end":222.84},{"sentences":[{"text":"Yeah.","start":222.9,"end":223.22,"sentiment":"neutral","sentiment_score":0.22940005362033844},{"text":"Our tech team confirmed that your address is serviceable by Supa Network.","start":223.22,"end":228.68,"sentiment":"neutral","sentiment_score":0.22834587966402373},{"text":"Yeah.","start":230.98,"end":231.29999,"sentiment":"neutral","sentiment_score":0.11603915691375732},{"text":"So currently, if you visited our site, we we have, like, a promos.","start":231.29999,"end":237.225,"sentiment":"neutral","sentiment_score":0.12403686688496517},{"text":"If you sign up for twelve or twenty four month contract, you will be getting a one month free service and then a 15% discount for six months along with a router or a modem.","start":237.845,"end":251.04001,"sentiment":"neutral","sentiment_score":0.14805364470396723}],"sentiment":"neutral","sentiment_score":0.15935397742977064,"num_words":62,"start":222.9,"end":251.04001},{"sentences":[{"text":"However, for the router, you have to pay for the delivery charge.","start":251.42,"end":255.28,"sentiment":"neutral","sentiment_score":-0.014750717906281352},{"text":"Standard fee is $20, and then for the express postage is $30.","start":255.42,"end":261.52,"sentiment":"neutral","sentiment_score":0.0140116346689562},{"text":"And then, are you already residing with this premises?","start":264.875,"end":268.735,"sentiment":"neutral","sentiment_score":0.00869254462627901},{"text":"It seems like from other record, there is still a active ISP.","start":269.35498,"end":274.57498,"sentiment":"neutral","sentiment_score":-0.04676895712812742},{"text":"Oh, okay.","start":285.46002,"end":286.42,"sentiment":"neutral","sentiment_score":0.22168594598770142}],"sentiment":"neutral","sentiment_score":-0.0010317381015641893,"num_words":47,"start":251.42,"end":286.42},{"sentences":[{"text":"That's good to hear.","start":286.42,"end":287.46002,"sentiment":"positive","sentiment_score":0.5728258565068245},{"text":"So seems like the previous tenant has the other ISP, but we can go ahead and arrange that.","start":287.46002,"end":296.045,"sentiment":"neutral","sentiment_score":0.1429503642850452},{"text":"If you wanting to activate the service this Friday, that would be fine.","start":296.425,"end":301.625,"sentiment":"neutral","sentiment_score":0.16251241301114744},{"text":"In that way, once you move in Saturday, you already have the connection.","start":301.625,"end":307.68,"sentiment":"neutral","sentiment_score":0.23097849579957816},{"text":"But if I may ask, do do you have your own router?","start":307.9,"end":311.04,"sentiment":"neutral","sentiment_score":-0.00033448170870542526}],"sentiment":"neutral","sentiment_score":0.166262966953218,"num_words":60,"start":286.42,"end":311.04},{"sentences":[{"text":"But anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract.","start":311.18,"end":319.455,"sentiment":"neutral","sentiment_score":0.07470413572762323},{"text":"Yeah.","start":323.35498,"end":323.75497,"sentiment":"neutral","sentiment_score":0.28311699628829956},{"text":"And our ordering, our check activation order should be done through our site.","start":323.75497,"end":329.29498,"sentiment":"neutral","sentiment_score":0.2004089103295253},{"text":"You will be able to see the options, which plan you would like, and then contract, and then the router, and so on and so forth, and further details.","start":329.65997,"end":340.71997,"sentiment":"neutral","sentiment_score":0.17225744035737267},{"text":"So Okay.","start":348.395,"end":359.03,"sentiment":"neutral","sentiment_score":0.10086747445166111}],"sentiment":"neutral","sentiment_score":0.14417395105256753,"num_words":68,"start":311.18,"end":359.03},{"sentences":[{"text":"Got it.","start":359.17,"end":359.81,"sentiment":"neutral","sentiment_score":0.20900531858205795},{"text":"So, technically, if you are looking forward to have a seamless connection for gaming, I would recommend the third and fourth one we have, which is Supa Family.","start":359.81,"end":372.295,"sentiment":"positive","sentiment_score":0.34567212579505785},{"text":"This is the actual MBPS for this is 100 MBPS, and then it's for $89.95.","start":372.915,"end":381.57,"sentiment":"neutral","sentiment_score":0.22380996942520143},{"text":"This is a four k quality for stream movies and gamings.","start":381.57,"end":387.11002,"sentiment":"neutral","sentiment_score":0.33257881890643726},{"text":"And then also the next one was the SupaFast.","start":388.85,"end":392.07,"sentiment":"neutral","sentiment_score":0.15478824161820942}],"sentiment":"neutral","sentiment_score":0.28469909051289927,"num_words":65,"start":359.17,"end":392.07},{"sentences":[{"text":"So let me just check here the then one moment here.","start":394.065,"end":399.585,"sentiment":"neutral","sentiment_score":0.07243798944083127},{"text":"Okay?","start":399.585,"end":400.085,"sentiment":"neutral","sentiment_score":0.06124390289187431},{"text":"Yeah.","start":405.585,"end":406.02,"sentiment":"neutral","sentiment_score":0.035436179488897324},{"text":"So this one is also a SuperfastFiber.","start":406.18,"end":408.68,"sentiment":"positive","sentiment_score":0.4209504851273128},{"text":"It's eight k quality for TV and online gaming and on and so forth.","start":410.18,"end":416.91998,"sentiment":"positive","sentiment_score":0.5032438593251365}],"sentiment":"neutral","sentiment_score":0.32016368801979456,"num_words":34,"start":394.065,"end":416.91998},{"sentences":[{"text":"So between those because the other one is the cheapest one we have is for only standard three to five users, however, for only email, surfing the web, and standard streaming.","start":417.69998,"end":431.715,"sentiment":"neutral","sentiment_score":0.10970008096867992},{"text":"So it won't work for any online game.","start":432.47,"end":435.21,"sentiment":"neutral","sentiment_score":-0.0542387505993247},{"text":"Yes.","start":442.78998,"end":443.28998,"sentiment":"neutral","sentiment_score":0.20156550407409668},{"text":"SupaFiber Boost and SupaFamily.","start":443.35,"end":445.61,"sentiment":"neutral","sentiment_score":0.19906938076019287},{"text":"SupaFamily, the act just to set your proper expectation, the actual MBPS with this is 100.","start":446.22998,"end":454.70502,"sentiment":"neutral","sentiment_score":0.2994416290894151}],"sentiment":"neutral","sentiment_score":0.14592835996299983,"num_words":60,"start":417.69998,"end":454.70502},{"sentences":[{"text":"However, in some, location and premises, it can be boosted to 500 MBPS, but the actual ones is 100 MBPS.","start":455.165,"end":465.24,"sentiment":"neutral","sentiment_score":0.11726716533303261},{"text":"For the Superfast seven fifty, let me check.","start":466.1,"end":469.94,"sentiment":"neutral","sentiment_score":0.14505213778465986},{"text":"One moment.","start":469.94,"end":470.5,"sentiment":"neutral","sentiment_score":0.10531554371118546},{"text":"Okay?","start":470.5,"end":471.0,"sentiment":"neutral","sentiment_score":0.1063317209482193},{"text":"I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast.","start":497.87,"end":506.29,"sentiment":"neutral","sentiment_score":0.16751781602700552}],"sentiment":"neutral","sentiment_score":0.13955191644478818,"num_words":49,"start":455.165,"end":506.29},{"sentences":[{"text":"Just waiting for them to response.","start":529.89996,"end":531.57996,"sentiment":"neutral","sentiment_score":0.04269065707921982},{"text":"Okay?","start":531.57996,"end":532.07996,"sentiment":"neutral","sentiment_score":0.04752591252326965},{"text":"Oh, yeah.","start":539.615,"end":540.415,"sentiment":"neutral","sentiment_score":0.07325176894664764},{"text":"If you would like to have a handstand or landline.","start":540.415,"end":543.71497,"sentiment":"neutral","sentiment_score":0.06829406842589378},{"text":"Oh, we have a different prices for a handset or landline.","start":548.59,"end":553.81,"sentiment":"neutral","sentiment_score":0.028472558171911674}],"sentiment":"neutral","sentiment_score":0.04821040723472834,"num_words":30,"start":529.89996,"end":553.81},{"sentences":[{"text":"The cheapest one we have is 2 hun around $250.","start":554.51,"end":559.01,"sentiment":"neutral","sentiment_score":0.058987903967499734},{"text":"Are you needing a a landline or a handset?","start":559.635,"end":562.29504,"sentiment":"neutral","sentiment_score":0.020606031951804955},{"text":"Wireless or A handset?","start":563.155,"end":565.17505,"sentiment":"neutral","sentiment_score":0.003893894143402576},{"text":"Okay.","start":565.55505,"end":566.05505,"sentiment":"neutral","sentiment_score":0.05396638065576553},{"text":"Got it.","start":566.275,"end":566.91504,"sentiment":"neutral","sentiment_score":0.06957880035042763}],"sentiment":"neutral","sentiment_score":0.03784741866044127,"num_words":26,"start":554.51,"end":566.91504},{"sentences":[{"text":"So anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50.","start":566.91504,"end":576.29004,"sentiment":"neutral","sentiment_score":0.04308961168862879},{"text":"Yes.","start":579.95,"end":580.43,"sentiment":"neutral","sentiment_score":0.05492264777421951},{"text":"$2.50.","start":580.43,"end":581.07,"sentiment":"neutral","sentiment_score":0.047407116740942},{"text":"For the Superfast, Family Boost, the actual MBPS will be 250.","start":581.07,"end":587.685,"sentiment":"neutral","sentiment_score":0.13401119207794016},{"text":"Fast.","start":597.685,"end":598.185,"sentiment":"positive","sentiment_score":0.34993454813957214}],"sentiment":"neutral","sentiment_score":0.0871940404176712,"num_words":30,"start":566.91504,"end":598.185},{"sentences":[{"text":"Yeah.","start":602.25995,"end":602.57996,"sentiment":"neutral","sentiment_score":0.23763057589530945},{"text":"Supa family 100 and b p s.","start":602.57996,"end":605.45996,"sentiment":"neutral","sentiment_score":0.15993668564728328},{"text":"You can go ahead and try this, of course.","start":605.45996,"end":607.69995,"sentiment":"neutral","sentiment_score":0.2709651928808954},{"text":"And then if you would like to if it's not enough, you could go ahead and request for an upgrade.","start":607.69995,"end":615.88,"sentiment":"neutral","sentiment_score":-0.07284262143075466},{"text":"Okay.","start":620.745,"end":621.245,"sentiment":"neutral","sentiment_score":0.2307554632425308}],"sentiment":"neutral","sentiment_score":0.0676257143679418,"num_words":38,"start":602.25995,"end":621.245},{"sentences":[{"text":"Got it.","start":621.305,"end":621.785,"sentiment":"neutral","sentiment_score":0.27021555602550507},{"text":"So, yeah, as I've mentioned, our ordering process should be done through the site.","start":621.785,"end":627.385,"sentiment":"neutral","sentiment_score":0.18416158854961395},{"text":"So if you are on the website right now, kindly go ahead and process your order.","start":627.385,"end":633.33997,"sentiment":"neutral","sentiment_score":0.19988361652940512},{"text":"Once we receive your activation order, our technical team will go ahead and proceed in activating your services.","start":633.64,"end":640.86,"sentiment":"neutral","sentiment_score":0.22096661395496792},{"text":"Then, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that.","start":641.64,"end":650.455,"sentiment":"neutral","sentiment_score":0.16454524584114552}],"sentiment":"neutral","sentiment_score":0.19407335977469173,"num_words":70,"start":621.305,"end":650.455},{"sentences":[{"text":"Mhmm.","start":663.30005,"end":663.80005,"sentiment":"neutral","sentiment_score":-0.012689551338553429},{"text":"Yeah.","start":664.98004,"end":665.46,"sentiment":"neutral","sentiment_score":0.06633753329515457},{"text":"That would be fine.","start":665.46,"end":666.76,"sentiment":"neutral","sentiment_score":0.22162440046668053},{"text":"On your ordering details, just kindly put a note, your shipping address.","start":668.18,"end":675.485,"sentiment":"neutral","sentiment_score":0.13402079045772552},{"text":"In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday.","start":676.265,"end":688.02,"sentiment":"neutral","sentiment_score":0.1295543262227015}],"sentiment":"neutral","sentiment_score":0.1337978006797094,"num_words":51,"start":663.30005,"end":688.02},{"sentences":[{"text":"Right?","start":688.08,"end":688.58,"sentiment":"neutral","sentiment_score":0.08607979118824005},{"text":"Yeah.","start":696.32,"end":696.72003,"sentiment":"neutral","sentiment_score":0.1277157962322235},{"text":"If you do if you have your own router, if you would like to try to use it, we can go ahead and use it.","start":696.72003,"end":703.28503,"sentiment":"neutral","sentiment_score":0.16760723441839218},{"text":"We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router.","start":703.74506,"end":719.17,"sentiment":"neutral","sentiment_score":0.28261878868428675},{"text":"So if it did not work, we will go ahead and just provide you the router associated to the lock in contract.","start":719.55,"end":728.21497,"sentiment":"neutral","sentiment_score":0.06185518239032139}],"sentiment":"neutral","sentiment_score":0.19280178662803438,"num_words":90,"start":688.08,"end":728.21497},{"sentences":[{"text":"You need to pay the delivery fee.","start":728.21497,"end":730.07495,"sentiment":"neutral","sentiment_score":0.0174398911850793},{"text":"But if it's work, that's good.","start":730.21497,"end":732.39496,"sentiment":"neutral","sentiment_score":0.19578375915686289},{"text":"From your current premises, your address is also under the Supa network?","start":735.89496,"end":742.95,"sentiment":"neutral","sentiment_score":0.0516749598706762},{"text":"Okay.","start":745.49,"end":745.97003,"sentiment":"neutral","sentiment_score":0.05105035752058029},{"text":"So, yeah, if you would like, you can go ahead and try to use your own router.","start":745.97003,"end":749.91003,"sentiment":"neutral","sentiment_score":0.054810281733379644}],"sentiment":"neutral","sentiment_score":0.06743503392262515,"num_words":43,"start":728.21497,"end":749.91003},{"sentences":[{"text":"You cut off.","start":754.655,"end":755.375,"sentiment":"negative","sentiment_score":-0.36699745059013367},{"text":"I'm sorry.","start":755.375,"end":755.935,"sentiment":"neutral","sentiment_score":-0.23448927700519562},{"text":"What is that again?","start":755.935,"end":756.91504,"sentiment":"neutral","sentiment_score":-0.15901625901460648},{"text":"Oh, yeah.","start":762.735,"end":763.455,"sentiment":"neutral","sentiment_score":0.029430721886456013},{"text":"Yeah.","start":763.455,"end":763.775,"sentiment":"neutral","sentiment_score":0.028024621307849884}],"sentiment":"neutral","sentiment_score":-0.17659582306320468,"num_words":12,"start":754.655,"end":763.775},{"sentences":[{"text":"That is your Internet provider.","start":763.775,"end":765.47504,"sentiment":"neutral","sentiment_score":0.022922176495194437},{"text":"However, what I'm trying to figure out is the network.","start":765.615,"end":770.02,"sentiment":"neutral","sentiment_score":-0.03633051961660385},{"text":"If your service is coming from which network?","start":771.36,"end":774.32,"sentiment":"neutral","sentiment_score":-0.025948071852326393},{"text":"Because we have a lot of different network in 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now.","start":898.975,"end":906.575,"sentiment":"neutral","sentiment_score":0.03498124528457137}],"sentiment":"neutral","sentiment_score":0.041374761441891846,"num_words":22,"start":780.48,"end":906.575},{"sentences":[{"text":"But as I've mentioned, we can go ahead and check your router.","start":906.575,"end":911.10004,"sentiment":"neutral","sentiment_score":0.0777116244037946},{"text":"We, our tech rep can help you if you would like to use that router to your new connection to your new premises.","start":911.24,"end":920.62,"sentiment":"neutral","sentiment_score":0.12549367887170418},{"text":"We also provide a service under NBN.","start":924.03503,"end":926.695,"sentiment":"neutral","sentiment_score":0.04682046175003052},{"text":"This is Airtel AU.","start":928.435,"end":929.875,"sentiment":"neutral","sentiment_score":0.050375052727758884},{"text":"We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom.","start":929.875,"end":942.08,"sentiment":"neutral","sentiment_score":0.06834081846934098}],"sentiment":"neutral","sentiment_score":0.08506942819803953,"num_words":72,"start":906.575,"end":942.08},{"sentences":[{"text":"Those are the networks that we partner to provide the Internet services across Australia.","start":942.78,"end":948.8,"sentiment":"neutral","sentiment_score":0.06077333752598081},{"text":"Yeah.","start":950.86,"end":951.36,"sentiment":"neutral","sentiment_score":0.05687890946865082},{"text":"Come and check your router?","start":959.925,"end":961.625,"sentiment":"neutral","sentiment_score":0.011719085648655892},{"text":"No.","start":963.20496,"end":963.44495,"sentiment":"neutral","sentiment_score":-0.07122141122817993},{"text":"They they are not coming to check your router in 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welcome.","start":993.68,"end":994.5,"sentiment":"positive","sentiment_score":0.5194121748209}],"sentiment":"neutral","sentiment_score":-0.023158652805968336,"num_words":57,"start":968.63995,"end":994.5},{"sentences":[{"text":"So if you do have any further questions, just give us a call.","start":994.56,"end":998.48,"sentiment":"neutral","sentiment_score":0.2870715054181906},{"text":"We're open until 6PM.","start":998.48,"end":1000.5,"sentiment":"neutral","sentiment_score":0.191156268119812},{"text":"And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub.","start":1001.2,"end":1010.925,"sentiment":"neutral","sentiment_score":0.14595835947472116},{"text":"That way, you would be able to see further details about our offers under Supa 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How are you? Yeah. I'm good. Thank you. So I'm just moving to a new address. And and so in my new address, fortunately, so you are the one of the provider. And so I got I got a nice recommendation from my family about your network. And then I'm I'm here. You can take your address, but I'm I'm pretty sure you are the one of the provider. So my address is 312 Class 6 Furzer, F U R Z E R. Forger. I said Yaf, U R zed zed E R. Forger Street Of Philip, S C T 2606. Mhmm. Okay. No worries. Kushal, k u s h a l. Okay. Yes. Okay. I'm I'm moving from next month. I'm I'm going the property from this Saturday, this weekend. Okay. Nice to hear that. So we lead three people. And then so we play online games. So what's what's your recommendation? Like, I should jump with? Mhmm. Mhmm. So you may not need to go with the Super FiberBoost or Super Family? Mhmm. So what is this? You can also select a home phone option. Keep the same number or get the new number. So it's how much we need to pay for that? Handset. $2.50. Okay. Super for the Superfast. Yeah? So maybe I will go with the Superfamily. Okay. No worries. Let's get connected with the super family now. So because I'll so can the service team bring the route on with them? Because I'm not moving on the property. Right? So Yeah. So can I transfer can I can I post the router where I'm living now? Okay. So I need to No. I it's my origin. My Internet provider is origin now. So let me check. I can get it from my account. Just stay with me. So they say my connection username is m b n. Yes. Mhmm. So you so it's the NBN provider? Okay. No worries. So so when can you come and check? Yeah. Okay. No worries. Okay. No worries. Thank you. Okay. 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How are you? Yeah. I'm good. Thank you.\n\nSo I'm just moving to a new address. And and so in my new address, fortunately, so you are the one of the provider. And so I got I got a nice recommendation from my family about your network. And then I'm I'm here. You can take your address, but I'm I'm pretty sure you are the one of the provider.\n\nSo my address is 312 Class 6 Furzer, F U R Z E R. Forger. I said Yaf, U R zed zed E R. Forger Street Of Philip, S C T 2606. Mhmm.\n\nOkay. No worries. Kushal, k u s h a l. Okay. Yes.\n\nOkay. I'm I'm moving from next month. I'm I'm going the property from this Saturday, this weekend. Okay. Nice to hear that.\n\nSo we lead three people. And then so we play online games. So what's what's your recommendation? Like, I should jump with? Mhmm.\n\nMhmm. So you may not need to go with the Super FiberBoost or Super Family? Mhmm. So what is this? You can also select a home phone option.\n\nKeep the same number or get the new number. So it's how much we need to pay for that? Handset. $2.50. Okay.\n\nSuper for the Superfast. Yeah? So maybe I will go with the Superfamily. Okay. No worries.\n\nLet's get connected with the super family now. So because I'll so can the service team bring the route on with them? Because I'm not moving on the property. Right? So Yeah.\n\nSo can I transfer can I can I post the router where I'm living now? Okay. So I need to No. I it's my origin. My Internet provider is origin now.\n\nSo let me check. I can get it from my account. Just stay with me. So they say my connection username is m b n. Yes.\n\nMhmm. So you so it's the NBN provider? Okay. No worries. So so when can you come and check?\n\nYeah. Okay. No worries. Okay. No worries.\n\nThank you. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.14176347851753235},{"text":"How are you?","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.14145663132270178},{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.29050105810165405},{"text":"I'm good.","start":9.92,"end":10.4,"sentiment":"positive","sentiment_score":0.4500722140073776},{"text":"Thank you.","start":10.4,"end":11.139999,"sentiment":"positive","sentiment_score":0.6146145761013031}],"sentiment":"neutral","sentiment_score":0.3317786678671837,"num_words":9,"start":3.9199998,"end":11.139999},{"sentences":[{"text":"So I'm just moving to a new address.","start":12.639999,"end":16.945,"sentiment":"neutral","sentiment_score":0.216427743434906},{"text":"And and so in my new address, fortunately, so you are the one of the 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Superfast.","start":594.675,"end":595.975,"sentiment":"positive","sentiment_score":0.4149022549390793},{"text":"Yeah?","start":596.115,"end":596.615,"sentiment":"positive","sentiment_score":0.3674491047859192},{"text":"So maybe I will go with the Superfamily.","start":598.675,"end":600.615,"sentiment":"neutral","sentiment_score":0.2869831509888172},{"text":"Okay.","start":616.775,"end":616.935,"sentiment":"neutral","sentiment_score":0.15536630153656006},{"text":"No worries.","start":616.935,"end":617.575,"sentiment":"neutral","sentiment_score":0.26561540365219116}],"sentiment":"neutral","sentiment_score":0.3130950275808573,"num_words":16,"start":594.675,"end":617.575},{"sentences":[{"text":"Let's get connected with the super family now.","start":617.575,"end":619.995,"sentiment":"positive","sentiment_score":0.5158212594687939},{"text":"So because I'll so can the service team bring the route on with 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origin.","start":751.12,"end":752.5,"sentiment":"neutral","sentiment_score":-0.3292374685406685},{"text":"My Internet provider is origin now.","start":758.865,"end":761.445,"sentiment":"neutral","sentiment_score":-0.1289033144712448}],"sentiment":"neutral","sentiment_score":-0.02947527963307596,"num_words":31,"start":688.87,"end":761.445},{"sentences":[{"text":"So let me check.","start":778.18,"end":779.385,"sentiment":"neutral","sentiment_score":-0.006717316806316376},{"text":"I can get it from my account.","start":783.465,"end":786.84503,"sentiment":"neutral","sentiment_score":0.12497000076941081},{"text":"Just stay with me.","start":789.865,"end":791.405,"sentiment":"neutral","sentiment_score":0.03688494022935629},{"text":"So they say my connection username is m b n.","start":887.35,"end":892.66504,"sentiment":"neutral","sentiment_score":0.02277181837707758},{"text":"Yes.","start":897.365,"end":897.865,"sentiment":"neutral","sentiment_score":0.04122527688741684}],"sentiment":"neutral","sentiment_score":0.04863092152831646,"num_words":26,"start":778.18,"end":897.865},{"sentences":[{"text":"Mhmm.","start":904.48,"end":904.98,"sentiment":"neutral","sentiment_score":0.030290057882666588},{"text":"So you so it's the NBN provider?","start":919.975,"end":922.635,"sentiment":"neutral","sentiment_score":0.03105451539158821},{"text":"Okay.","start":949.655,"end":950.135,"sentiment":"neutral","sentiment_score":0.06243516504764557},{"text":"No worries.","start":950.135,"end":950.79504,"sentiment":"neutral","sentiment_score":0.06822088360786438},{"text":"So so when can you come and check?","start":951.09503,"end":956.47504,"sentiment":"neutral","sentiment_score":0.02943462901748717}],"sentiment":"neutral","sentiment_score":0.03589608579089767,"num_words":19,"start":904.48,"end":956.47504},{"sentences":[{"text":"Yeah.","start":962.02997,"end":962.52997,"sentiment":"neutral","sentiment_score":0.000529065728187561},{"text":"Okay.","start":988.625,"end":989.025,"sentiment":"neutral","sentiment_score":0.0267570186406374},{"text":"No worries.","start":989.025,"end":989.64,"sentiment":"neutral","sentiment_score":0.01829219050705433},{"text":"Okay.","start":991.96,"end":992.28,"sentiment":"neutral","sentiment_score":0.1544614136219025},{"text":"No worries.","start":992.28,"end":992.76,"sentiment":"neutral","sentiment_score":0.2149975299835205}],"sentiment":"neutral","sentiment_score":0.09261813413883958,"num_words":7,"start":962.02997,"end":992.76},{"sentences":[{"text":"Thank you.","start":992.76,"end":993.42004,"sentiment":"positive","sentiment_score":0.47541506588459015},{"text":"Okay.","start":1017.0969,"end":1017.41693,"sentiment":"neutral","sentiment_score":0.22975976765155792},{"text":"Thank you.","start":1017.41693,"end":1018.23694,"sentiment":"positive","sentiment_score":0.7926274240016937}],"sentiment":"positive","sentiment_score":0.5531689494848251,"num_words":5,"start":992.76,"end":1018.23694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey. This is Ertel accounts. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself? How can I help?\n\nChannel 1: Yeah. I'm good. Thank you. So I'm just moving to a new address. And and so in my new address, fortunately, so you are the one of the provider.\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: Yes.\n\nChannel 1: so I got I got a nice recommendation from my family about your network.\n\nChannel 0: That's\n\nChannel 1: And\n\nChannel 0: great\n\nChannel 1: then\n\nChannel 0: to\n\nChannel 1: I'm\n\nChannel 0: hear.\n\nChannel 1: I'm here.\n\nChannel 0: We're excited to onboard you. Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection?\n\nChannel 1: You can take your address, but I'm I'm pretty sure you are the one of the provider. So\n\nChannel 0: Oh, yeah.\n\nChannel 1: my address is 312\n\nChannel 0: Three one two\n\nChannel 1: Class 6\n\nChannel 0: Mhmm.\n\nChannel 1: Furzer, F U R Z E R.\n\nChannel 0: You're saying further?\n\nChannel 1: Forger. I said Yaf, U R\n\nChannel 0: Z e r. Okay. Got\n\nChannel 1: zed\n\nChannel 0: it.\n\nChannel 1: zed\n\nChannel 0: Mm-mm.\n\nChannel 1: E R. Forger Street Of Philip,\n\nChannel 0: Mm-mm.\n\nChannel 1: S C T 2606.\n\nChannel 0: 2606. So I assume this is a Supa network serviceable address. But\n\nChannel 1: Mhmm.\n\nChannel 0: if you have, like, a moment, just stay on the line. We just need to get a confirmation from our tech team just to make sure everything is fall into place for activating your service. Okay?\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alright. Thank you. May I have your name, please?\n\nChannel 1: Kushal,\n\nChannel 0: First\n\nChannel 1: k\n\nChannel 0: name.\n\nChannel 1: u s h a l.\n\nChannel 0: Krishab. Okay. Thank you so much. I'll get back to you. Please hold on.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much for patiently waiting, Anova. Yeah. Our tech team confirmed that your address is serviceable by Supa Network.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So currently, if you visited our site, we we have, like, a promos. If you sign up for twelve or twenty four month contract, you will be getting a one month free service and then a 15% discount for six months along with a router or a modem. However, for the router, you have to pay for the delivery charge. Standard fee is $20, and then for the express postage is $30.\n\nChannel 1: Okay.\n\nChannel 0: And then, are you already residing with this premises? It seems like from other record, there is still a active ISP.\n\nChannel 1: I'm I'm moving from next month. I'm I'm going the property from this Saturday, this weekend.\n\nChannel 0: Oh, okay. That's good to hear. So seems like the previous tenant has the other ISP, but we can go ahead and arrange that. If you wanting to activate the service this Friday, that would be fine. In that way, once you move in Saturday, you already have the connection.\n\nBut if I may ask, do do you have your own router? But anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract.\n\nChannel 1: Okay. Nice to hear that.\n\nChannel 0: Yeah. And our ordering, our check activation order should be done through our site. You will be able to see the options, which plan you would like, and then contract, and then the router, and so on and so forth, and further details.\n\nChannel 1: So we lead three people. And then\n\nChannel 0: So\n\nChannel 1: so we play online games. So what's what's your recommendation? Like, I should jump with?\n\nChannel 0: Okay. Got it. So, technically, if you are looking forward to have a seamless connection for gaming, I would recommend the third and fourth one we have, which is Supa Family. This is the actual MBPS for this is 100 MBPS, and then it's for $89.95. This is a four k quality for stream movies and gamings.\n\nAnd\n\nChannel 1: Mhmm.\n\nChannel 0: then also the next one was the SupaFast. So let me just check here the then one moment here. Okay? Yeah. So this one is also a SuperfastFiber.\n\nIt's eight k quality for TV and online gaming and on and so forth. So\n\nChannel 1: Mhmm.\n\nChannel 0: between those because the other one is the cheapest one we have is for only standard three to five users, however, for only email, surfing the web, and standard streaming. So it won't work for any online game.\n\nChannel 1: So you may not need to go with the Super FiberBoost or Super Family?\n\nChannel 0: Yes. SupaFiber Boost and SupaFamily. SupaFamily, the act just to set your proper expectation, the actual MBPS with this is 100. However, in some, location and premises, it can be boosted to 500 MBPS, but the actual ones is 100 MBPS. For the Superfast seven fifty, let me check.\n\nOne moment. Okay? I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast.\n\nChannel 1: Mhmm.\n\nChannel 0: Just waiting for them to response. Okay?\n\nChannel 1: So what is this? You can also select a home phone option. Keep the same number or get the new number.\n\nChannel 0: Oh, yeah. If you would like to have a handstand or landline.\n\nChannel 1: So it's how much we need to pay for that?\n\nChannel 0: Oh, we have a different prices for a handset or landline. The cheapest one we have is 2 hun around $250. Are you needing a a landline or a handset?\n\nChannel 1: Handset.\n\nChannel 0: Wireless or A handset? Okay. Got it. So anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50.\n\nChannel 1: $2.50.\n\nChannel 0: Yes. $2.50. For the Superfast, Family Boost, the actual MBPS will be 250.\n\nChannel 1: Okay. Super for the Superfast. Yeah?\n\nChannel 0: Fast.\n\nChannel 1: So maybe I will go with the Superfamily.\n\nChannel 0: Yeah. Supa family 100 and b p s. You can go ahead and try this, of course. And then if you would like to if it's not enough, you could go ahead and request for an upgrade.\n\nChannel 1: Okay. No worries. Let's get connected with the super family now.\n\nChannel 0: Okay. Got it. So, yeah, as I've mentioned, our ordering process should be done through the site. So if you are on the website right now, kindly go ahead and process your order. Once we receive your activation order, our technical team will go ahead and proceed in activating your services.\n\nThen, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that.\n\nChannel 1: So because I'll so can the service team bring the route on with them? Because I'm not moving on the property. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah. That\n\nChannel 1: Yeah.\n\nChannel 0: would be fine. On your ordering details, just kindly put a note, your shipping address. In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday. Right?\n\nChannel 1: So can I transfer can I can I post the router where I'm living now?\n\nChannel 0: Yeah. If you do if you have your own router, if you would like to try to use it, we can go ahead and use it. We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router. So if it did not work, we will go ahead and just provide you the router associated to the lock in contract. You need to pay the delivery fee.\n\nBut if it's work, that's good.\n\nChannel 1: Okay. So\n\nChannel 0: From\n\nChannel 1: I need to\n\nChannel 0: your current premises, your address is also under the Supa network? Okay. So, yeah, if you would like, you can go ahead and try to use your own router.\n\nChannel 1: No. I it's my origin.\n\nChannel 0: You cut off. I'm sorry. What is that again?\n\nChannel 1: My Internet provider is origin now.\n\nChannel 0: Oh, yeah. Yeah. That is your Internet provider. However, what I'm trying to figure out is the network. If your service is coming from which network?\n\nBecause we have a lot of different network in Australia.\n\nChannel 1: So let me check.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: I can get it from my account.\n\nChannel 0: Mhmm.\n\nChannel 1: Just stay with me. So they say my connection username is m b n.\n\nChannel 0: NBN?\n\nChannel 1: Yes.\n\nChannel 0: Oh, okay. So it's an so, technically, your network is NBN to\n\nChannel 1: Mhmm.\n\nChannel 0: your address where you at right now. But as I've mentioned, we can go ahead and check your router. We, our tech rep can help you if you would like to use that router to your new connection to your new\n\nChannel 1: So you\n\nChannel 0: premises.\n\nChannel 1: so it's the NBN provider?\n\nChannel 0: We also provide a service under NBN. This is Airtel AU. We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom. Those are the networks that we partner to provide the Internet services across Australia.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yeah.\n\nChannel 1: So so when can you come and check?\n\nChannel 0: Come and check your router?\n\nChannel 1: Yeah.\n\nChannel 0: No. They they are not coming to check your router in person. They will go ahead and talk to you over the phone, check some details, ask you to send some pictures, something like that. That's the process they're having when it comes to try connecting the router or checking the router if it's compatible. Our technical rep has the process\n\nChannel 1: Okay.\n\nChannel 0: in\n\nChannel 1: No\n\nChannel 0: regards\n\nChannel 1: worries.\n\nChannel 0: with this thing. Okay?\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: You're welcome. So if you do have any further questions, just give us a call. We're open until 6PM. And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub. That way, you would be able to see further details about our offers under Supa Network.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Anything else?","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.11545421183109283},{"text":"This is Ertel accounts.","start":0.32,"end":1.76,"sentiment":"neutral","sentiment_score":0.12911523319780827},{"text":"How may I help you today?","start":1.76,"end":3.06,"sentiment":"neutral","sentiment_score":0.18933491657177606}],"sentiment":"neutral","sentiment_score":0.16072042218663476,"channel":0,"num_words":11,"start":0.16,"end":3.06},{"sentences":[{"text":"Hi.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.14176347851753235},{"text":"How are you?","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.14145663132270178}],"sentiment":"neutral","sentiment_score":0.14153334312140942,"channel":1,"num_words":4,"start":3.9199998,"end":5.06},{"sentences":[{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.49390947818756104},{"text":"Thank you for asking.","start":6.08,"end":7.04,"sentiment":"positive","sentiment_score":0.6156381964683533},{"text":"How about yourself?","start":7.04,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2675814876953761},{"text":"How can I help?","start":7.9199996,"end":8.9,"sentiment":"neutral","sentiment_score":0.21097992733120918}],"sentiment":"positive","sentiment_score":0.3920796857430385,"channel":0,"num_words":13,"start":5.52,"end":8.9},{"sentences":[{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.29050105810165405},{"text":"I'm good.","start":9.92,"end":10.4,"sentiment":"positive","sentiment_score":0.4500722140073776},{"text":"Thank you.","start":10.4,"end":11.139999,"sentiment":"positive","sentiment_score":0.6146145761013031},{"text":"So I'm just moving to a new address.","start":12.639999,"end":16.945,"sentiment":"neutral","sentiment_score":0.216427743434906},{"text":"And and so in my new address, fortunately, so you are the one of the provider.","start":22.205,"end":30.61,"sentiment":"neutral","sentiment_score":0.24175620451569557}],"sentiment":"neutral","sentiment_score":0.2765308916568756,"channel":1,"num_words":29,"start":9.679999,"end":30.61},{"sentences":[{"text":"Mhmm.","start":31.78,"end":32.28,"sentiment":"neutral","sentiment_score":0.11279427260160446}],"sentiment":"neutral","sentiment_score":0.11279427260160446,"channel":0,"num_words":1,"start":31.78,"end":32.28},{"sentences":[{"text":"And","start":32.67,"end":33.15,"sentiment":"neutral","sentiment_score":0.15098215639591217}],"sentiment":"neutral","sentiment_score":0.15098215639591217,"channel":1,"num_words":1,"start":32.67,"end":33.15},{"sentences":[{"text":"Yes.","start":33.06,"end":33.56,"sentiment":"neutral","sentiment_score":0.2039998173713684}],"sentiment":"neutral","sentiment_score":0.2039998173713684,"channel":0,"num_words":1,"start":33.06,"end":33.56},{"sentences":[{"text":"so I got I got a nice recommendation from my family about your network.","start":33.15,"end":38.29,"sentiment":"positive","sentiment_score":0.41961009055376053}],"sentiment":"positive","sentiment_score":0.41961009055376053,"channel":1,"num_words":14,"start":33.15,"end":38.29},{"sentences":[{"text":"That's","start":40.42,"end":40.74,"sentiment":"positive","sentiment_score":0.3625909984111786}],"sentiment":"positive","sentiment_score":0.3625909984111786,"channel":0,"num_words":1,"start":40.42,"end":40.74},{"sentences":[{"text":"And","start":40.725,"end":40.885,"sentiment":"positive","sentiment_score":0.4464187622070313}],"sentiment":"positive","sentiment_score":0.4464187622070313,"channel":1,"num_words":1,"start":40.725,"end":40.885},{"sentences":[{"text":"great","start":40.74,"end":41.06,"sentiment":"positive","sentiment_score":0.7110500931739807}],"sentiment":"positive","sentiment_score":0.7110500931739807,"channel":0,"num_words":1,"start":40.74,"end":41.06},{"sentences":[{"text":"then","start":40.885,"end":41.125,"sentiment":"positive","sentiment_score":0.686876654624939}],"sentiment":"positive","sentiment_score":0.686876654624939,"channel":1,"num_words":1,"start":40.885,"end":41.125},{"sentences":[{"text":"to","start":41.06,"end":41.22,"sentiment":"positive","sentiment_score":0.6302958130836487}],"sentiment":"positive","sentiment_score":0.6302958130836487,"channel":0,"num_words":1,"start":41.06,"end":41.22},{"sentences":[{"text":"I'm","start":41.125,"end":41.625,"sentiment":"positive","sentiment_score":0.5976951122283936}],"sentiment":"positive","sentiment_score":0.5976951122283936,"channel":1,"num_words":1,"start":41.125,"end":41.625},{"sentences":[{"text":"hear.","start":41.22,"end":41.72,"sentiment":"positive","sentiment_score":0.6639097929000854}],"sentiment":"positive","sentiment_score":0.6639097929000854,"channel":0,"num_words":1,"start":41.22,"end":41.72},{"sentences":[{"text":"I'm here.","start":42.245,"end":43.145,"sentiment":"positive","sentiment_score":0.42794252932071686}],"sentiment":"positive","sentiment_score":0.42794252932071686,"channel":1,"num_words":2,"start":42.245,"end":43.145},{"sentences":[{"text":"We're excited to onboard you.","start":45.645,"end":47.405,"sentiment":"positive","sentiment_score":0.642786157131195},{"text":"Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection?","start":47.405,"end":57.665,"sentiment":"neutral","sentiment_score":0.24089825259787695}],"sentiment":"neutral","sentiment_score":0.3017903593453494,"channel":0,"num_words":33,"start":45.645,"end":57.665},{"sentences":[{"text":"You can take your address, but I'm I'm pretty sure you are the one of the 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two","start":67.42,"end":68.64,"sentiment":"neutral","sentiment_score":0.030223709841569264}],"sentiment":"neutral","sentiment_score":0.030223709841569264,"channel":0,"num_words":3,"start":67.42,"end":68.64},{"sentences":[{"text":"Class 6","start":69.215004,"end":70.115005,"sentiment":"neutral","sentiment_score":0.031290486454963684}],"sentiment":"neutral","sentiment_score":0.031290486454963684,"channel":1,"num_words":2,"start":69.215004,"end":70.115005},{"sentences":[{"text":"Mhmm.","start":70.86,"end":71.36,"sentiment":"neutral","sentiment_score":0.026550395414233208}],"sentiment":"neutral","sentiment_score":0.026550395414233208,"channel":0,"num_words":1,"start":70.86,"end":71.36},{"sentences":[{"text":"Furzer, F U R Z E R.","start":72.175,"end":76.115005,"sentiment":"neutral","sentiment_score":0.0172305576769369}],"sentiment":"neutral","sentiment_score":0.0172305576769369,"channel":1,"num_words":7,"start":72.175,"end":76.115005},{"sentences":[{"text":"You're saying further?","start":77.625,"end":78.845,"sentiment":"neutral","sentiment_score":0.0038562947884202003}],"sentiment":"neutral","sentiment_score":0.0038562947884202003,"channel":0,"num_words":3,"start":77.625,"end":78.845},{"sentences":[{"text":"Forger.","start":79.77,"end":80.25,"sentiment":"neutral","sentiment_score":0.001891978085041046},{"text":"I said Yaf, U R","start":80.25,"end":82.189995,"sentiment":"neutral","sentiment_score":0.0042644495144486426}],"sentiment":"neutral","sentiment_score":0.0038690376095473766,"channel":1,"num_words":6,"start":79.77,"end":82.189995},{"sentences":[{"text":"Z e r.","start":83.784996,"end":84.505,"sentiment":"neutral","sentiment_score":0.010289701633155346},{"text":"Okay.","start":84.505,"end":84.985,"sentiment":"neutral","sentiment_score":0.027596358209848404},{"text":"Got","start":84.985,"end":85.305,"sentiment":"neutral","sentiment_score":0.019055405631661415}],"sentiment":"neutral","sentiment_score":0.015504173748195172,"channel":0,"num_words":5,"start":83.784996,"end":85.305},{"sentences":[{"text":"zed","start":85.28999,"end":85.78999,"sentiment":"neutral","sentiment_score":0.02265869826078415}],"sentiment":"neutral","sentiment_score":0.02265869826078415,"channel":1,"num_words":1,"start":85.28999,"end":85.78999},{"sentences":[{"text":"it.","start":85.305,"end":85.74,"sentiment":"neutral","sentiment_score":0.02487503737211227}],"sentiment":"neutral","sentiment_score":0.02487503737211227,"channel":0,"num_words":1,"start":85.305,"end":85.74},{"sentences":[{"text":"zed","start":86.09,"end":86.57,"sentiment":"neutral","sentiment_score":0.020916705951094627}],"sentiment":"neutral","sentiment_score":0.020916705951094627,"channel":1,"num_words":1,"start":86.09,"end":86.57},{"sentences":[{"text":"Mm-mm.","start":86.299995,"end":86.799995,"sentiment":"neutral","sentiment_score":0.01825864613056183}],"sentiment":"neutral","sentiment_score":0.01825864613056183,"channel":0,"num_words":1,"start":86.299995,"end":86.799995},{"sentences":[{"text":"E R.","start":86.57,"end":87.229996,"sentiment":"neutral","sentiment_score":0.013430558145046234},{"text":"Forger Street Of Philip,","start":89.049995,"end":90.909996,"sentiment":"neutral","sentiment_score":0.017853897530585527}],"sentiment":"neutral","sentiment_score":0.016379451068739097,"channel":1,"num_words":6,"start":86.57,"end":90.909996},{"sentences":[{"text":"Mm-mm.","start":90.979996,"end":91.479996,"sentiment":"neutral","sentiment_score":0.023408478125929832}],"sentiment":"neutral","sentiment_score":0.023408478125929832,"channel":0,"num_words":1,"start":90.979996,"end":91.479996},{"sentences":[{"text":"S C T 2606.","start":93.055,"end":94.994995,"sentiment":"neutral","sentiment_score":0.009238844970241189}],"sentiment":"neutral","sentiment_score":0.009238844970241189,"channel":1,"num_words":4,"start":93.055,"end":94.994995},{"sentences":[{"text":"2606.","start":95.659996,"end":97.1,"sentiment":"neutral","sentiment_score":0.011163189075887203},{"text":"So I assume this is a 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please?","start":118.96999,"end":120.35,"sentiment":"neutral","sentiment_score":0.05292509558300177}],"sentiment":"neutral","sentiment_score":0.09394562285807398,"channel":0,"num_words":9,"start":118.09,"end":120.35},{"sentences":[{"text":"Kushal,","start":120.805,"end":121.305,"sentiment":"neutral","sentiment_score":0.05380702018737793}],"sentiment":"neutral","sentiment_score":0.05380702018737793,"channel":1,"num_words":1,"start":120.805,"end":121.305},{"sentences":[{"text":"First","start":120.96999,"end":121.369995,"sentiment":"neutral","sentiment_score":0.03976922482252121}],"sentiment":"neutral","sentiment_score":0.03976922482252121,"channel":0,"num_words":1,"start":120.96999,"end":121.369995},{"sentences":[{"text":"k","start":121.365,"end":121.524994,"sentiment":"neutral","sentiment_score":0.034598253667354584}],"sentiment":"neutral","sentiment_score":0.034598253667354584,"channel":1,"num_words":1,"start":121.365,"end":121.524994},{"sentences":[{"text":"name.","start":121.369995,"end":121.869995,"sentiment":"neutral","sentiment_score":0.042116064578294754}],"sentiment":"neutral","sentiment_score":0.042116064578294754,"channel":0,"num_words":1,"start":121.369995,"end":121.869995},{"sentences":[{"text":"u s h a l.","start":121.524994,"end":123.064995,"sentiment":"neutral","sentiment_score":0.029372688382864}],"sentiment":"neutral","sentiment_score":0.029372688382864,"channel":1,"num_words":5,"start":121.524994,"end":123.064995},{"sentences":[{"text":"Krishab.","start":123.854996,"end":124.354996,"sentiment":"neutral","sentiment_score":0.03532635420560837},{"text":"Okay.","start":124.494995,"end":124.735,"sentiment":"neutral","sentiment_score":0.08526158332824707},{"text":"Thank you so much.","start":124.735,"end":125.695,"sentiment":"neutral","sentiment_score":0.2674535810947418},{"text":"I'll get back to you.","start":125.695,"end":126.735,"sentiment":"neutral","sentiment_score":0.1471110463142395},{"text":"Please hold 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so on and so forth, and further details.","start":329.65997,"end":340.71997,"sentiment":"neutral","sentiment_score":0.17225744035737267}],"sentiment":"neutral","sentiment_score":0.1833464790915334,"channel":0,"num_words":43,"start":323.35498,"end":340.71997},{"sentences":[{"text":"So we lead three people.","start":342.845,"end":345.185,"sentiment":"neutral","sentiment_score":0.15706073492765427},{"text":"And then","start":348.125,"end":348.865,"sentiment":"neutral","sentiment_score":0.07768561691045761}],"sentiment":"neutral","sentiment_score":0.13438212977988379,"channel":1,"num_words":7,"start":342.845,"end":348.865},{"sentences":[{"text":"So","start":348.395,"end":348.895,"sentiment":"neutral","sentiment_score":0.06215966120362282}],"sentiment":"neutral","sentiment_score":0.06215966120362282,"channel":0,"num_words":1,"start":348.395,"end":348.895},{"sentences":[{"text":"so we play online 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handset?","start":559.635,"end":562.29504,"sentiment":"neutral","sentiment_score":0.020606031951804955}],"sentiment":"neutral","sentiment_score":0.036284382237742344,"channel":0,"num_words":30,"start":548.59,"end":562.29504},{"sentences":[{"text":"Handset.","start":563.125,"end":563.625,"sentiment":"neutral","sentiment_score":0.006938102655112743}],"sentiment":"neutral","sentiment_score":0.006938102655112743,"channel":1,"num_words":1,"start":563.125,"end":563.625},{"sentences":[{"text":"Wireless or A handset?","start":563.155,"end":565.17505,"sentiment":"neutral","sentiment_score":0.003893894143402576},{"text":"Okay.","start":565.55505,"end":566.05505,"sentiment":"neutral","sentiment_score":0.05396638065576553},{"text":"Got it.","start":566.275,"end":566.91504,"sentiment":"neutral","sentiment_score":0.06957880035042763},{"text":"So anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50.","start":566.91504,"end":576.29004,"sentiment":"neutral","sentiment_score":0.04308961168862879}],"sentiment":"neutral","sentiment_score":0.03904927586731703,"channel":0,"num_words":23,"start":563.155,"end":576.29004},{"sentences":[{"text":"$2.50.","start":578.66003,"end":579.4,"sentiment":"neutral","sentiment_score":0.029459374025464054}],"sentiment":"neutral","sentiment_score":0.029459374025464054,"channel":1,"num_words":1,"start":578.66003,"end":579.4},{"sentences":[{"text":"Yes.","start":579.95,"end":580.43,"sentiment":"neutral","sentiment_score":0.05492264777421951},{"text":"$2.50.","start":580.43,"end":581.07,"sentiment":"neutral","sentiment_score":0.047407116740942},{"text":"For the Superfast, Family Boost, the actual MBPS will be 250.","start":581.07,"end":587.685,"sentiment":"neutral","sentiment_score":0.13401119207794016}],"sentiment":"neutral","sentiment_score":0.12126560595173103,"channel":0,"num_words":13,"start":579.95,"end":587.685},{"sentences":[{"text":"Okay.","start":592.035,"end":592.535,"sentiment":"neutral","sentiment_score":0.266152560710907},{"text":"Super for the Superfast.","start":594.675,"end":595.975,"sentiment":"positive","sentiment_score":0.4149022549390793},{"text":"Yeah?","start":596.115,"end":596.615,"sentiment":"positive","sentiment_score":0.3674491047859192}],"sentiment":"positive","sentiment_score":0.38220178087552387,"channel":1,"num_words":6,"start":592.035,"end":596.615},{"sentences":[{"text":"Fast.","start":597.685,"end":598.185,"sentiment":"positive","sentiment_score":0.34993454813957214}],"sentiment":"positive","sentiment_score":0.34993454813957214,"channel":0,"num_words":1,"start":597.685,"end":598.185},{"sentences":[{"text":"So maybe I will go with the Superfamily.","start":598.675,"end":600.615,"sentiment":"neutral","sentiment_score":0.2869831509888172}],"sentiment":"neutral","sentiment_score":0.2869831509888172,"channel":1,"num_words":8,"start":598.675,"end":600.615},{"sentences":[{"text":"Yeah.","start":602.25995,"end":602.57996,"sentiment":"neutral","sentiment_score":0.23763057589530945},{"text":"Supa family 100 and b p s.","start":602.57996,"end":605.45996,"sentiment":"neutral","sentiment_score":0.15993668564728328},{"text":"You can go ahead and try this, of course.","start":605.45996,"end":607.69995,"sentiment":"neutral","sentiment_score":0.2709651928808954},{"text":"And then if you would like to if it's not enough, you could go ahead and request for an upgrade.","start":607.69995,"end":615.88,"sentiment":"neutral","sentiment_score":-0.07284262143075466}],"sentiment":"neutral","sentiment_score":0.06321680223619616,"channel":0,"num_words":37,"start":602.25995,"end":615.88},{"sentences":[{"text":"Okay.","start":616.775,"end":616.935,"sentiment":"neutral","sentiment_score":0.15536630153656006},{"text":"No worries.","start":616.935,"end":617.575,"sentiment":"neutral","sentiment_score":0.26561540365219116},{"text":"Let's get connected with the super family now.","start":617.575,"end":619.995,"sentiment":"positive","sentiment_score":0.5158212594687939}],"sentiment":"positive","sentiment_score":0.437560653144663,"channel":1,"num_words":11,"start":616.775,"end":619.995},{"sentences":[{"text":"Okay.","start":620.745,"end":621.245,"sentiment":"neutral","sentiment_score":0.2307554632425308},{"text":"Got it.","start":621.305,"end":621.785,"sentiment":"neutral","sentiment_score":0.27021555602550507},{"text":"So, yeah, as I've mentioned, our ordering process should be done through the site.","start":621.785,"end":627.385,"sentiment":"neutral","sentiment_score":0.18416158854961395},{"text":"So if you are on the website right now, kindly go ahead and process your order.","start":627.385,"end":633.33997,"sentiment":"neutral","sentiment_score":0.19988361652940512},{"text":"Once we receive your activation order, our technical team will go ahead and proceed in activating your services.","start":633.64,"end":640.86,"sentiment":"neutral","sentiment_score":0.22096661395496792}],"sentiment":"neutral","sentiment_score":0.20637226922839297,"channel":0,"num_words":51,"start":620.745,"end":640.86},{"sentences":[{"text":"Then, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that.","start":641.64,"end":650.455,"sentiment":"neutral","sentiment_score":0.16454524584114552}],"sentiment":"neutral","sentiment_score":0.16454524584114552,"channel":0,"num_words":20,"start":641.64,"end":650.455},{"sentences":[{"text":"So because I'll so can the service team bring the route on with them?","start":651.455,"end":659.81995,"sentiment":"neutral","sentiment_score":0.13342866940157755},{"text":"Because I'm not moving on the property.","start":659.81995,"end":661.68,"sentiment":"neutral","sentiment_score":-0.18706045193331583},{"text":"Right?","start":661.89996,"end":662.39996,"sentiment":"neutral","sentiment_score":-0.07092803716659546}],"sentiment":"neutral","sentiment_score":0.022165916860103607,"channel":1,"num_words":22,"start":651.455,"end":662.39996},{"sentences":[{"text":"Mhmm.","start":663.30005,"end":663.80005,"sentiment":"neutral","sentiment_score":-0.012689551338553429}],"sentiment":"neutral","sentiment_score":-0.012689551338553429,"channel":0,"num_words":1,"start":663.30005,"end":663.80005},{"sentences":[{"text":"So","start":664.86,"end":665.1,"sentiment":"neutral","sentiment_score":0.03319919481873512}],"sentiment":"neutral","sentiment_score":0.03319919481873512,"channel":1,"num_words":1,"start":664.86,"end":665.1},{"sentences":[{"text":"Yeah.","start":664.98004,"end":665.46,"sentiment":"neutral","sentiment_score":0.06633753329515457},{"text":"That","start":665.46,"end":665.7,"sentiment":"neutral","sentiment_score":0.10845740139484406}],"sentiment":"neutral","sentiment_score":0.08739746734499931,"channel":0,"num_words":2,"start":664.98004,"end":665.7},{"sentences":[{"text":"Yeah.","start":665.5,"end":666.0,"sentiment":"neutral","sentiment_score":0.18037787079811096}],"sentiment":"neutral","sentiment_score":0.18037787079811096,"channel":1,"num_words":1,"start":665.5,"end":666.0},{"sentences":[{"text":"would be fine.","start":665.7,"end":666.76,"sentiment":"neutral","sentiment_score":0.25934673349062604},{"text":"On your ordering details, just kindly put a note, your shipping address.","start":668.18,"end":675.485,"sentiment":"neutral","sentiment_score":0.13402079045772552},{"text":"In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday.","start":676.265,"end":688.02,"sentiment":"neutral","sentiment_score":0.1295543262227015},{"text":"Right?","start":688.08,"end":688.58,"sentiment":"neutral","sentiment_score":0.08607979118824005}],"sentiment":"neutral","sentiment_score":0.1377073927041219,"channel":0,"num_words":49,"start":665.7,"end":688.58},{"sentences":[{"text":"So can I transfer can I can I post the router where I'm living now?","start":688.87,"end":694.89,"sentiment":"neutral","sentiment_score":0.08075225502252578}],"sentiment":"neutral","sentiment_score":0.08075225502252578,"channel":1,"num_words":15,"start":688.87,"end":694.89},{"sentences":[{"text":"Yeah.","start":696.32,"end":696.72003,"sentiment":"neutral","sentiment_score":0.1277157962322235},{"text":"If you do if you have your own router, if you would like to try to use it, we can go ahead and use it.","start":696.72003,"end":703.28503,"sentiment":"neutral","sentiment_score":0.16760723441839218},{"text":"We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router.","start":703.74506,"end":719.17,"sentiment":"neutral","sentiment_score":0.28261878868428675},{"text":"So if it did not work, we will go ahead and just provide you the router associated to the lock in contract.","start":719.55,"end":728.21497,"sentiment":"neutral","sentiment_score":0.06185518239032139},{"text":"You need to pay the delivery fee.","start":728.21497,"end":730.07495,"sentiment":"neutral","sentiment_score":0.0174398911850793}],"sentiment":"neutral","sentiment_score":0.18112666920448342,"channel":0,"num_words":96,"start":696.32,"end":730.07495},{"sentences":[{"text":"But if it's work, that's good.","start":730.21497,"end":732.39496,"sentiment":"neutral","sentiment_score":0.19578375915686289}],"sentiment":"neutral","sentiment_score":0.19578375915686289,"channel":0,"num_words":6,"start":730.21497,"end":732.39496},{"sentences":[{"text":"Okay.","start":735.46497,"end":735.785,"sentiment":"neutral","sentiment_score":0.0644378513097763},{"text":"So","start":735.785,"end":735.945,"sentiment":"neutral","sentiment_score":0.04417729377746582}],"sentiment":"neutral","sentiment_score":0.05430757254362106,"channel":1,"num_words":2,"start":735.46497,"end":735.945},{"sentences":[{"text":"From","start":735.89496,"end":736.295,"sentiment":"neutral","sentiment_score":0.04485922306776047}],"sentiment":"neutral","sentiment_score":0.04485922306776047,"channel":0,"num_words":1,"start":735.89496,"end":736.295},{"sentences":[{"text":"I need to","start":735.945,"end":736.765,"sentiment":"neutral","sentiment_score":0.03608387211958567}],"sentiment":"neutral","sentiment_score":0.03608387211958567,"channel":1,"num_words":3,"start":735.945,"end":736.765},{"sentences":[{"text":"your current premises, your address is also under the Supa network?","start":736.295,"end":742.95,"sentiment":"neutral","sentiment_score":0.0522945723073049},{"text":"Okay.","start":745.49,"end":745.97003,"sentiment":"neutral","sentiment_score":0.05105035752058029},{"text":"So, yeah, if you would like, you can go ahead and try to use your own router.","start":745.97003,"end":749.91003,"sentiment":"neutral","sentiment_score":0.054810281733379644}],"sentiment":"neutral","sentiment_score":0.053726394564427175,"channel":0,"num_words":29,"start":736.295,"end":749.91003},{"sentences":[{"text":"No.","start":750.72003,"end":751.12,"sentiment":"neutral","sentiment_score":-0.2515144944190979},{"text":"I it's my 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yeah.","start":762.735,"end":763.455,"sentiment":"neutral","sentiment_score":0.029430721886456013},{"text":"Yeah.","start":763.455,"end":763.775,"sentiment":"neutral","sentiment_score":0.028024621307849884},{"text":"That is your Internet provider.","start":763.775,"end":765.47504,"sentiment":"neutral","sentiment_score":0.022922176495194437},{"text":"However, what I'm trying to figure out is the network.","start":765.615,"end":770.02,"sentiment":"neutral","sentiment_score":-0.03633051961660385},{"text":"If your service is coming from which network?","start":771.36,"end":774.32,"sentiment":"neutral","sentiment_score":-0.025948071852326393}],"sentiment":"neutral","sentiment_score":-0.01420741628568906,"channel":0,"num_words":26,"start":762.735,"end":774.32},{"sentences":[{"text":"Because we have a lot of different network in Australia.","start":774.32,"end":777.38,"sentiment":"neutral","sentiment_score":-0.02983803432434797}],"sentiment":"neutral","sentiment_score":-0.02983803432434797,"channel":0,"num_words":10,"start":774.32,"end":777.38},{"sentences":[{"text":"So let me check.","start":778.18,"end":779.385,"sentiment":"neutral","sentiment_score":-0.006717316806316376}],"sentiment":"neutral","sentiment_score":-0.006717316806316376,"channel":1,"num_words":4,"start":778.18,"end":779.385},{"sentences":[{"text":"Yeah.","start":780.08,"end":780.48,"sentiment":"neutral","sentiment_score":0.06826110184192657},{"text":"Sure.","start":780.48,"end":780.98,"sentiment":"neutral","sentiment_score":0.1382906287908554}],"sentiment":"neutral","sentiment_score":0.10327586531639099,"channel":0,"num_words":2,"start":780.08,"end":780.98},{"sentences":[{"text":"I can get it from my account.","start":783.465,"end":786.84503,"sentiment":"neutral","sentiment_score":0.12497000076941081}],"sentiment":"neutral","sentiment_score":0.12497000076941081,"channel":1,"num_words":7,"start":783.465,"end":786.84503},{"sentences":[{"text":"Mhmm.","start":787.965,"end":788.465,"sentiment":"neutral","sentiment_score":0.04952990636229515}],"sentiment":"neutral","sentiment_score":0.04952990636229515,"channel":0,"num_words":1,"start":787.965,"end":788.465},{"sentences":[{"text":"Just stay with me.","start":789.865,"end":791.405,"sentiment":"neutral","sentiment_score":0.03688494022935629},{"text":"So they say my connection username is m b n.","start":887.35,"end":892.66504,"sentiment":"neutral","sentiment_score":0.02277181837707758}],"sentiment":"neutral","sentiment_score":0.026804138906300068,"channel":1,"num_words":14,"start":789.865,"end":892.66504},{"sentences":[{"text":"NBN?","start":896.07996,"end":896.57996,"sentiment":"neutral","sentiment_score":0.012985073029994965}],"sentiment":"neutral","sentiment_score":0.012985073029994965,"channel":0,"num_words":1,"start":896.07996,"end":896.57996},{"sentences":[{"text":"Yes.","start":897.365,"end":897.865,"sentiment":"neutral","sentiment_score":0.04122527688741684}],"sentiment":"neutral","sentiment_score":0.04122527688741684,"channel":1,"num_words":1,"start":897.365,"end":897.865},{"sentences":[{"text":"Oh, okay.","start":898.335,"end":898.975,"sentiment":"neutral","sentiment_score":0.0573789868503809},{"text":"So it's an so, technically, your network is NBN to","start":898.975,"end":904.495,"sentiment":"neutral","sentiment_score":0.037199928797781466}],"sentiment":"neutral","sentiment_score":0.04056310513988137,"channel":0,"num_words":12,"start":898.335,"end":904.495},{"sentences":[{"text":"Mhmm.","start":904.48,"end":904.98,"sentiment":"neutral","sentiment_score":0.030290057882666588}],"sentiment":"neutral","sentiment_score":0.030290057882666588,"channel":1,"num_words":1,"start":904.48,"end":904.98},{"sentences":[{"text":"your address where you at right now.","start":904.495,"end":906.575,"sentiment":"neutral","sentiment_score":0.03181169740855694},{"text":"But as I've mentioned, we can go ahead and check your router.","start":906.575,"end":911.10004,"sentiment":"neutral","sentiment_score":0.0777116244037946},{"text":"We, our tech rep can help you if you would like to use that router to your new connection to your 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under NBN.","start":924.03503,"end":926.695,"sentiment":"neutral","sentiment_score":0.04682046175003052},{"text":"This is Airtel AU.","start":928.435,"end":929.875,"sentiment":"neutral","sentiment_score":0.050375052727758884},{"text":"We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom.","start":929.875,"end":942.08,"sentiment":"neutral","sentiment_score":0.06834081846934098},{"text":"Those are the networks that we partner to provide the Internet services across Australia.","start":942.78,"end":948.8,"sentiment":"neutral","sentiment_score":0.06077333752598081}],"sentiment":"neutral","sentiment_score":0.06190061664172247,"channel":0,"num_words":51,"start":924.03503,"end":948.8},{"sentences":[{"text":"Okay.","start":949.655,"end":950.135,"sentiment":"neutral","sentiment_score":0.06243516504764557},{"text":"No worries.","start":950.135,"end":950.79504,"sentiment":"neutral","sentiment_score":0.06822088360786438}],"sentiment":"neutral","sentiment_score":0.06629231075445811,"channel":1,"num_words":3,"start":949.655,"end":950.79504},{"sentences":[{"text":"Yeah.","start":950.86,"end":951.36,"sentiment":"neutral","sentiment_score":0.05687890946865082}],"sentiment":"neutral","sentiment_score":0.05687890946865082,"channel":0,"num_words":1,"start":950.86,"end":951.36},{"sentences":[{"text":"So so when can you come and check?","start":951.09503,"end":956.47504,"sentiment":"neutral","sentiment_score":0.02943462901748717}],"sentiment":"neutral","sentiment_score":0.02943462901748717,"channel":1,"num_words":8,"start":951.09503,"end":956.47504},{"sentences":[{"text":"Come and check your router?","start":959.925,"end":961.625,"sentiment":"neutral","sentiment_score":0.011719085648655892}],"sentiment":"neutral","sentiment_score":0.011719085648655892,"channel":0,"num_words":5,"start":959.925,"end":961.625},{"sentences":[{"text":"Yeah.","start":962.02997,"end":962.52997,"sentiment":"neutral","sentiment_score":0.000529065728187561}],"sentiment":"neutral","sentiment_score":0.000529065728187561,"channel":1,"num_words":1,"start":962.02997,"end":962.52997},{"sentences":[{"text":"No.","start":963.20496,"end":963.44495,"sentiment":"neutral","sentiment_score":-0.07122141122817993},{"text":"They they are not coming to check your router in person.","start":963.44495,"end":967.46497,"sentiment":"neutral","sentiment_score":-0.1486637077548287},{"text":"They will go ahead and talk to you over the phone, check some details, ask you to send some pictures, something like that.","start":968.63995,"end":976.72,"sentiment":"neutral","sentiment_score":-0.07003947606553203},{"text":"That's the process they're having when it comes to try connecting the router or checking the router if it's compatible.","start":976.72,"end":985.155,"sentiment":"neutral","sentiment_score":-0.04406881332397461},{"text":"Our technical rep has the 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this thing.","start":989.53503,"end":990.97504,"sentiment":"neutral","sentiment_score":0.01804475486278534},{"text":"Okay?","start":990.97504,"end":991.47504,"sentiment":"neutral","sentiment_score":0.08720015734434128}],"sentiment":"neutral","sentiment_score":0.035333605483174324,"channel":0,"num_words":4,"start":989.53503,"end":991.47504},{"sentences":[{"text":"Okay.","start":991.96,"end":992.28,"sentiment":"neutral","sentiment_score":0.1544614136219025},{"text":"No worries.","start":992.28,"end":992.76,"sentiment":"neutral","sentiment_score":0.2149975299835205},{"text":"Thank you.","start":992.76,"end":993.42004,"sentiment":"positive","sentiment_score":0.47541506588459015}],"sentiment":"neutral","sentiment_score":0.30705732107162476,"channel":1,"num_words":5,"start":991.96,"end":993.42004},{"sentences":[{"text":"You're welcome.","start":993.68,"end":994.5,"sentiment":"positive","sentiment_score":0.5194121748209},{"text":"So if you do have any further questions, just give us a call.","start":994.56,"end":998.48,"sentiment":"neutral","sentiment_score":0.2870715054181906},{"text":"We're open until 6PM.","start":998.48,"end":1000.5,"sentiment":"neutral","sentiment_score":0.191156268119812},{"text":"And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub.","start":1001.2,"end":1010.925,"sentiment":"neutral","sentiment_score":0.14595835947472116},{"text":"That way, you would be able to see further details about our offers under Supa Network.","start":1011.065,"end":1016.765,"sentiment":"positive","sentiment_score":0.3940200209617615}],"sentiment":"neutral","sentiment_score":0.2620127861355913,"channel":0,"num_words":58,"start":993.68,"end":1016.765},{"sentences":[{"text":"Okay.","start":1017.0969,"end":1017.41693,"sentiment":"neutral","sentiment_score":0.22975976765155792}],"sentiment":"neutral","sentiment_score":0.22975976765155792,"channel":1,"num_words":1,"start":1017.0969,"end":1017.41693},{"sentences":[{"text":"Okay?","start":1017.385,"end":1017.885,"sentiment":"neutral","sentiment_score":0.175306499004364}],"sentiment":"neutral","sentiment_score":0.175306499004364,"channel":0,"num_words":1,"start":1017.385,"end":1017.885},{"sentences":[{"text":"Thank you.","start":1017.41693,"end":1018.23694,"sentiment":"positive","sentiment_score":0.7926274240016937}],"sentiment":"positive","sentiment_score":0.7926274240016937,"channel":1,"num_words":2,"start":1017.41693,"end":1018.23694},{"sentences":[{"text":"You're welcome.","start":1018.585,"end":1019.405,"sentiment":"positive","sentiment_score":0.7281595170497894},{"text":"Anything else?","start":1019.545,"end":1020.31195,"sentiment":"neutral","sentiment_score":0.10460258275270462}],"sentiment":"positive","sentiment_score":0.416381049901247,"channel":0,"num_words":4,"start":1018.585,"end":1020.31195}]},"summary":{"result":"success","short":"A customer is considering activating their service and is given information about pricing and activation process. The representative recommends two plans and gives a discount for moving to a new address. The customer is advised on activation and router purchase, and given instructions on setting up service. The agent provides information on ordering and setting up service, offers assistance with connecting to the customer's router, and provides details on the different network providers."},"intents":{"segments":[{"text":"Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection?","start_word":88,"end_word":115,"intents":[{"intent":"Confirm network connection","confidence_score":0.011779624}]},{"text":"But anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract. Okay.","start_word":462,"end_word":485,"intents":[{"intent":"Book router","confidence_score":0.00034812896}]},{"text":"For the Superfast seven fifty, let me check. One moment.","start_word":752,"end_word":761,"intents":[{"intent":"Check superfast speed","confidence_score":0.06443785}]},{"text":"For the Superfast seven fifty, let me check. One moment. Okay? I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast. Mhmm.","start_word":752,"end_word":781,"intents":[{"intent":"Confirm mbps","confidence_score":0.023097273}]},{"text":"You can also select a home phone option. Keep the same number or get the new number. Oh, yeah.","start_word":793,"end_word":811,"intents":[{"intent":"Select home phone option","confidence_score":0.06717917},{"intent":"Choose handheld or landline option","confidence_score":0.002913151}]},{"text":"So maybe I will go with the Superfamily. Yeah.","start_word":907,"end_word":915,"intents":[{"intent":"Select superfast superfamily","confidence_score":0.0016153661}]},{"text":"And then if you would like to if it's not enough, you could go ahead and request for an upgrade. Okay.","start_word":933,"end_word":953,"intents":[{"intent":"Request upgrade","confidence_score":0.06468464}]},{"text":"That is your Internet provider. However, what I'm trying to figure out is the network. If your service is coming from which network?","start_word":1285,"end_word":1307,"intents":[{"intent":"Determine network","confidence_score":0.07996608}]},{"text":"But as I've mentioned, we can go ahead and check your router. We, our tech rep can help you if you would like to use that router to your new connection to your new So you premises.","start_word":1368,"end_word":1404,"intents":[{"intent":"Check router","confidence_score":0.61802167}]},{"text":"So if you do have any further questions, just give us a call. We're open until 6PM. And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub.","start_word":1556,"end_word":1595,"intents":[{"intent":"Provide assistance","confidence_score":0.0933266},{"intent":"Process order","confidence_score":0.80760103}]}]},"sentiments":{"segments":[{"text":"Hey. This is Ertel accounts. How may I help you today? Hi. How are you?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.15132708847522736},{"text":"I'm good. Thank you for asking.","start_word":15,"end_word":20,"sentiment":"positive","sentiment_score":0.5469468235969543},{"text":"How about yourself? How can I help? Yeah.","start_word":21,"end_word":28,"sentiment":"neutral","sentiment_score":0.2549978196620941},{"text":"I'm good. Thank you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.5015307068824768},{"text":"So I'm just moving to a new address. And and so in my new address, fortunately, so you are the one of the provider. Mhmm. And Yes.","start_word":33,"end_word":59,"sentiment":"neutral","sentiment_score":0.2193808406591415},{"text":"so I got I got a nice recommendation from my family about your network. That's And great then to I'm hear. I'm here. We're excited to onboard you.","start_word":60,"end_word":87,"sentiment":"positive","sentiment_score":0.5018937587738037},{"text":"Would you like us to check your address to confirm which network is enabled, or have you already confirmed which network is your address serviceable for a connection? You can take your address, but I'm I'm pretty sure you are the one of the provider. So Oh, yeah. my address is 312 Three one two Class 6 Mhmm. Furzer, F U R Z E R. You're saying further? Forger. I said Yaf, U R Z e r. Okay. Got zed it. zed Mm-mm. E R. Forger Street Of Philip, Mm-mm. S C T 2606. 2606. So I assume this is a Supa network serviceable address. But Mhmm. if you have, like, a moment, just stay on the line. We just need to get a confirmation from our tech team just to make sure everything is fall into place for activating your service. Okay? Okay. No worries. Alright. Thank you. May I have your name, please? Kushal, First k name. u s h a l. Krishab. Okay. Thank you so much. I'll get back to you. Please hold on. Okay.","start_word":88,"end_word":266,"sentiment":"neutral","sentiment_score":0.07802186161279678},{"text":"Thank you so much for patiently waiting, Anova.","start_word":267,"end_word":274,"sentiment":"positive","sentiment_score":0.4046556353569031},{"text":"Yeah. Our tech team confirmed that your address is serviceable by Supa Network. Yes. Yeah. So currently, if you visited our site, we we have, like, a promos. If you sign up for twelve or twenty four month contract, you will be getting a one month free service and then a 15% discount for six months along with a router or a modem. However, for the router, you have to pay for the delivery charge. Standard fee is $20, and then for the express postage is $30. Okay. And then, are you already residing with this premises? It seems like from other record, there is still a active ISP. I'm I'm moving from next month. I'm I'm going the property from this Saturday, this weekend. Oh, okay.","start_word":275,"end_word":401,"sentiment":"neutral","sentiment_score":0.07957196828183227},{"text":"That's good to hear.","start_word":402,"end_word":405,"sentiment":"positive","sentiment_score":0.5468212962150574},{"text":"So seems like the previous tenant has the other ISP, but we can go ahead and arrange that. If you wanting to activate the service this Friday, that would be fine. In that way, once you move in Saturday, you already have the connection. But if I may ask, do do you have your own router? But anyway, once you lock in, you're you're getting a a router from us associated with twelve month and twenty four month contract. Okay.","start_word":406,"end_word":485,"sentiment":"neutral","sentiment_score":0.12070406973361968},{"text":"Nice to hear that.","start_word":486,"end_word":489,"sentiment":"positive","sentiment_score":0.5230485796928406},{"text":"Yeah. And our ordering, our check activation order should be done through our site. You will be able to see the options, which plan you would like, and then contract, and then the router, and so on and so forth, and further details. So we lead three people. And then So so we play online games. So what's what's your recommendation? Like, I should jump with? Okay. Got it.","start_word":490,"end_word":558,"sentiment":"neutral","sentiment_score":0.15417952835559845},{"text":"So, technically, if you are looking forward to have a seamless connection for gaming, I would recommend the third and fourth one we have, which is Supa Family.","start_word":559,"end_word":586,"sentiment":"positive","sentiment_score":0.3386676609516144},{"text":"This is the actual MBPS for this is 100 MBPS, and then it's for $89.95. This is a four k quality for stream movies and gamings. And Mhmm. then also the next one was the SupaFast. So let me just check here the then one moment here. Okay? Yeah.","start_word":587,"end_word":635,"sentiment":"neutral","sentiment_score":0.19598351418972015},{"text":"So this one is also a SuperfastFiber. It's eight k quality for TV and online gaming and on and so forth.","start_word":636,"end_word":656,"sentiment":"positive","sentiment_score":0.4799477458000183},{"text":"So Mhmm. between those because the other one is the cheapest one we have is for only standard three to five users, however, for only email, surfing the web, and standard streaming. So it won't work for any online game. So you may not need to go with the Super FiberBoost or Super Family? Yes. SupaFiber Boost and SupaFamily. SupaFamily, the act just to set your proper expectation, the actual MBPS with this is 100. However, in some, location and premises, it can be boosted to 500 MBPS, but the actual ones is 100 MBPS. For the Superfast seven fifty, let me check. One moment. Okay? I'm just trying to get a confirmation what is the actual MBPS for the fourth one, the SupaFast. Mhmm. Just waiting for them to response. Okay? So what is this? You can also select a home phone option. Keep the same number or get the new number. Oh, yeah. If you would like to have a handstand or landline. So it's how much we need to pay for that? Oh, we have a different prices for a handset or landline. The cheapest one we have is 2 hun around $250. Are you needing a a landline or a handset? Handset. Wireless or A handset? Okay. Got it. So anyway, going back to the SupaFast, the actual MBPS for that is $2.50 slash 50. $2.50. Yes. $2.50. For the Superfast, Family Boost, the actual MBPS will be 250. Okay.","start_word":657,"end_word":900,"sentiment":"neutral","sentiment_score":0.1021355763077736},{"text":"Super for the Superfast. Yeah? Fast.","start_word":901,"end_word":906,"sentiment":"positive","sentiment_score":0.39422833919525146},{"text":"So maybe I will go with the Superfamily. Yeah. Supa family 100 and b p s. You can go ahead and try this, of course. And then if you would like to if it's not enough, you could go ahead and request for an upgrade. Okay. No worries.","start_word":907,"end_word":954,"sentiment":"neutral","sentiment_score":0.10984047781676054},{"text":"Let's get connected with the super family now.","start_word":955,"end_word":962,"sentiment":"positive","sentiment_score":0.4796790480613709},{"text":"Okay. Got it. So, yeah, as I've mentioned, our ordering process should be done through the site. So if you are on the website right now, kindly go ahead and process your order. Once we receive your activation order, our technical team will go ahead and proceed in activating your services. Then, we'll send you a communication for any updates, like your router credential, your router tracking details, something like that. So because I'll so can the service team bring the route on with them? Because I'm not moving on the property. Right? Mhmm. So Yeah. That Yeah. would be fine. On your ordering details, just kindly put a note, your shipping address. In that way, we will be sending the router to the address where you at, not to the address that you are activating the service that you will be moving in on Saturday. Right? So can I transfer can I can I post the router where I'm living now? Yeah. If you do if you have your own router, if you would like to try to use it, we can go ahead and use it. We are allowing our customer to use their own router as long as it's compatible to the network to get connected to the service, and our technical representative would be able to assist you in trying to connect your own router. So if it did not work, we will go ahead and just provide you the router associated to the lock in contract. You need to pay the delivery fee. But if it's work, that's good. Okay. So From I need to your current premises, your address is also under the Supa network? Okay. So, yeah, if you would like, you can go ahead and try to use your own router. No. I it's my origin.","start_word":963,"end_word":1266,"sentiment":"neutral","sentiment_score":0.1310620903968811},{"text":"You cut off.","start_word":1267,"end_word":1269,"sentiment":"negative","sentiment_score":-0.35067349672317505},{"text":"I'm sorry. What is that again? My Internet provider is origin now. Oh, yeah. Yeah. That is your Internet provider. However, what I'm trying to figure out is the network. If your service is coming from which network? Because we have a lot of different network in Australia. So let me check. Yeah. Sure. I can get it from my account. Mhmm. Just stay with me. So they say my connection username is m b n. NBN? Yes. Oh, okay. So it's an so, technically, your network is NBN to Mhmm. your address where you at right now. But as I've mentioned, we can go ahead and check your router. We, our tech rep can help you if you would like to use that router to your new connection to your new So you premises. so it's the NBN provider? We also provide a service under NBN. This is Airtel AU. We are a Internet service provider in Australia, and we have a lot of partnered networks that includes NBN, Supa Networks, Linham, Gigafy, Digitech, Fiber, Opticom. Those are the networks that we partner to provide the Internet services across Australia. Okay. No worries. Yeah. So so when can you come and check? Come and check your router? Yeah. No. They they are not coming to check your router in person. They will go ahead and talk to you over the phone, check some details, ask you to send some pictures, something like that. That's the process they're having when it comes to try connecting the router or checking the router if it's compatible. Our technical rep has the process Okay. in No regards worries. with this thing. Okay? Okay. No worries.","start_word":1270,"end_word":1551,"sentiment":"neutral","sentiment_score":0.017067838103530256},{"text":"Thank you. You're welcome.","start_word":1552,"end_word":1555,"sentiment":"positive","sentiment_score":0.4996643364429474},{"text":"So if you do have any further questions, just give us a call. We're open until 6PM. And then if you're ready to process your order, just visit our site, airtoll.net.au, and then go directly to the Supa Network stub.","start_word":1556,"end_word":1595,"sentiment":"neutral","sentiment_score":0.18626603484153748},{"text":"That way, you would be able to see further details about our offers under Supa Network.","start_word":1596,"end_word":1611,"sentiment":"positive","sentiment_score":0.3737097978591919},{"text":"Okay. Okay?","start_word":1612,"end_word":1613,"sentiment":"neutral","sentiment_score":0.20253312587738037},{"text":"Thank you. You're welcome. Anything else?","start_word":1614,"end_word":1619,"sentiment":"positive","sentiment_score":0.644487738609314}],"average":{"sentiment":"neutral","sentiment_score":0.1318716980112866}}}}