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We were advised that you called in earlier in reference to your cancellation request to your Internet service, and we just wanted to confirm if you received the invoice for your early termination fees. In that way, we could proceed in canceling your service today as per your request. I just wanted to know if we can process this to the payment method that you have on your account By tonight. Yeah. That would be fine. So once you process your payment tonight, we can go ahead and proceed in canceling the service tomorrow morning because our technical department will proceed in canceling the service once the outstanding balance is zero on the account. Or do you yes. I could go ahead and help you with that. Are you going to use your Visa or Mastercard? Okay. One moment here. So we can fully close your account here. What is your card number? Mhmm. Okay. Mhmm. Thank you so much. 41 4017954166201047. Okay. Oh, so it's a Visa. Okay. One moment. I'll just change the option here because I've selected Mastercard. Just bear with me. Expiry date, please? 07/27. CVV, please? 541. And your name as it appears is the same as your account's name here, Gazi Zelejes? Okay. Thank you. So this will be your final invoice, one hundred sixty six dollars sixty four cents. One moment. Let me proceed. Okay. So, Gassy, your payment has been successfully processed. So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service. And you're moving out. Right? And have you already have the service to the new address? I believe. Yeah. I believe. Oh, you have. Okay. I understand. But anyway, if you need our assistance or services in the future, please get in touch, and we'll be more than happy to welcome you back. And I appreciate the time you spent with Airtel Gazzi. Have a good one. Okay? Alright. Thank you so much. 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Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zellehin? Hi.\n\nHow are you today? That's great to hear. Thank you so much for answering my phone call, Gazzi. We were advised that you called in earlier in reference to your cancellation request to your Internet service, and we just wanted to confirm if you received the invoice for your early termination fees. In that way, we could proceed in canceling your service today as per your request.\n\nI just wanted to know if we can process this to the payment method that you have on your account By tonight. Yeah. That would be fine. So once you process your payment tonight, we can go ahead and proceed in canceling the service tomorrow morning because our technical department will proceed in canceling the service once the outstanding balance is zero on the account. Or do you yes.\n\nI could go ahead and help you with that. Are you going to use your Visa or Mastercard? Okay. One moment here. So we can fully close your account here.\n\nWhat is your card number? Mhmm. Okay. Mhmm. Thank you so much.\n\n41 4017954166201047. Okay. Oh, so it's a Visa. Okay. One moment.\n\nI'll just change the option here because I've selected Mastercard. Just bear with me. Expiry date, please? 07/27. CVV, please?\n\n541. And your name as it appears is the same as your account's name here, Gazi Zelejes? Okay. Thank you. So this will be your final invoice, one hundred sixty six dollars sixty four cents.\n\nOne moment. Let me proceed. Okay. So, Gassy, your payment has been successfully processed. So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service.\n\nAnd you're moving out. Right? And have you already have the service to the new address? I believe. Yeah.\n\nI believe. Oh, you have. Okay. I understand. 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Yeah. I'm good. Thanks. Mhmm.\n\nYeah. I got the invoice, but I haven't paid it yet. So can I pay pay by tonight? Or Okay. So you so can you can you sort of take the payment over phone now?\n\nYes. It's a Visa card. Card number is 4017 9541. 6620 1047. Yeah.\n\n07/27. 541. Yeah. Yep. I'm moving out.\n\nYeah. Yeah. We already got some connectivity over there. Yeah. Yeah.\n\nYeah. You too. Thank you very much. Yeah. 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Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zellehin?\n\nChannel 1: Yeah.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: That's great to hear. Thank you so much for answering my phone call, Gazzi. We were advised that you called in earlier in reference to your cancellation request to your Internet service,\n\nChannel 1: Mhmm.\n\nChannel 0: and we just wanted to confirm if you received the invoice for your early termination fees. In that way, we could proceed in canceling your service today as per your request. I just wanted to know if we can process this to the payment method that you have on your account\n\nChannel 1: Yeah. I got the invoice, but I haven't paid it yet. So can I pay pay by tonight? Or\n\nChannel 0: By tonight. Yeah. That would be fine. So once you process your payment tonight, we can go ahead and proceed in canceling the service tomorrow morning because our technical department will proceed in canceling the service once the outstanding balance is zero on the account. Or\n\nChannel 1: Okay.\n\nChannel 0: do\n\nChannel 1: So\n\nChannel 0: you\n\nChannel 1: you so can you can you sort of take the payment over phone now?\n\nChannel 0: yes. I could go ahead and help you with that. Are you going to\n\nChannel 1: Yes.\n\nChannel 0: use your Visa or Mastercard?\n\nChannel 1: It's a Visa card.\n\nChannel 0: Okay. One moment here. So we can fully close your account here. What is your card number?\n\nChannel 1: Card number is 4017\n\nChannel 0: Mhmm.\n\nChannel 1: 9541.\n\nChannel 0: Okay.\n\nChannel 1: 6620\n\nChannel 0: Mhmm.\n\nChannel 1: 1047.\n\nChannel 0: Thank you so much. 41 4017954166201047.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Oh, so it's a Visa. Okay. One moment. I'll just change the option here because I've selected Mastercard.\n\nJust bear with me. Expiry date, please?\n\nChannel 1: 07/27.\n\nChannel 0: 07/27. CVV, please?\n\nChannel 1: 541.\n\nChannel 0: 541. And your name as it appears is the same as your account's name here, Gazi Zelejes?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thank you. So this will be your final invoice, one hundred sixty six dollars sixty four cents. One\n\nChannel 1: Yep.\n\nChannel 0: moment. Let me proceed. Okay. So, Gassy, your payment has been successfully processed. So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service.\n\nAnd you're moving out. Right?\n\nChannel 1: I'm moving out. Yeah.\n\nChannel 0: And have you already have the service to the new address? I believe.\n\nChannel 1: Yeah. We\n\nChannel 0: Yeah.\n\nChannel 1: already\n\nChannel 0: I believe.\n\nChannel 1: got some connectivity over there. Yeah.\n\nChannel 0: Oh, you have. Okay. I understand. But anyway, if you need our assistance or services in the future, please get in touch, and we'll be more than happy to welcome you back. And I appreciate the time you spent with Airtel Gazzi.\n\nHave\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Yeah.\n\nChannel 0: good one. Okay?\n\nChannel 1: You too. Thank you very much.\n\nChannel 0: Alright. Thank you so much. Bye bye.\n\nChannel 1: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.020504968240857124}],"sentiment":"neutral","sentiment_score":0.020504968240857124,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09373299777507782},{"text":"Good afternoon.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.224819153547287},{"text":"This is Airtel accounts.","start":3.28,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.11128415167331696},{"text":"Am I speaking to Gazi 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please?","start":165.6,"end":166.74,"sentiment":"neutral","sentiment_score":0.003998473170213401}],"sentiment":"neutral","sentiment_score":0.0034186848594496646,"channel":0,"num_words":3,"start":160.625,"end":166.74},{"sentences":[{"text":"541.","start":167.39,"end":168.45,"sentiment":"neutral","sentiment_score":0.005178391933441162}],"sentiment":"neutral","sentiment_score":0.005178391933441162,"channel":1,"num_words":1,"start":167.39,"end":168.45},{"sentences":[{"text":"541.","start":170.40001,"end":171.6,"sentiment":"neutral","sentiment_score":0.007879822514951229},{"text":"And your name as it appears is the same as your account's name here, Gazi Zelejes?","start":171.6,"end":176.74,"sentiment":"neutral","sentiment_score":0.03648993629030883}],"sentiment":"neutral","sentiment_score":0.03480698842117015,"channel":0,"num_words":17,"start":170.40001,"end":176.74},{"sentences":[{"text":"Yeah.","start":177.39,"end":177.89,"sentiment":"neutral","sentiment_score":0.061740439385175705}],"sentiment":"neutral","sentiment_score":0.061740439385175705,"channel":1,"num_words":1,"start":177.39,"end":177.89},{"sentences":[{"text":"Okay.","start":178.445,"end":178.945,"sentiment":"neutral","sentiment_score":0.12992656230926514},{"text":"Thank you.","start":179.085,"end":179.985,"sentiment":"positive","sentiment_score":0.38825735449790955},{"text":"So this will be your final invoice, one hundred sixty six dollars sixty four cents.","start":180.205,"end":186.465,"sentiment":"neutral","sentiment_score":0.272491713364919},{"text":"One","start":186.685,"end":186.925,"sentiment":"neutral","sentiment_score":0.16963471472263336}],"sentiment":"neutral","sentiment_score":0.2717606150790265,"channel":0,"num_words":19,"start":178.445,"end":186.925},{"sentences":[{"text":"Yep.","start":186.875,"end":187.375,"sentiment":"neutral","sentiment_score":0.14206454157829285}],"sentiment":"neutral","sentiment_score":0.14206454157829285,"channel":1,"num_words":1,"start":186.875,"end":187.375},{"sentences":[{"text":"moment.","start":186.925,"end":187.405,"sentiment":"neutral","sentiment_score":0.1297515332698822},{"text":"Let me proceed.","start":187.405,"end":188.30501,"sentiment":"neutral","sentiment_score":0.1320687731107076},{"text":"Okay.","start":197.34,"end":197.84,"sentiment":"neutral","sentiment_score":0.24319815635681152},{"text":"So, Gassy, your payment has been successfully processed.","start":197.90001,"end":201.2,"sentiment":"positive","sentiment_score":0.5076182633638382},{"text":"So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service.","start":201.26001,"end":213.345,"sentiment":"positive","sentiment_score":0.4135835152864456}],"sentiment":"positive","sentiment_score":0.39920236836922796,"channel":0,"num_words":38,"start":186.925,"end":213.345},{"sentences":[{"text":"And you're moving out.","start":213.80501,"end":215.16501,"sentiment":"neutral","sentiment_score":0.04216912714764476},{"text":"Right?","start":215.16501,"end":215.66501,"sentiment":"neutral","sentiment_score":0.01537041924893856}],"sentiment":"neutral","sentiment_score":0.036809385567903516,"channel":0,"num_words":5,"start":213.80501,"end":215.66501},{"sentences":[{"text":"I'm moving out.","start":215.925,"end":216.725,"sentiment":"neutral","sentiment_score":0.002699366770684719},{"text":"Yeah.","start":216.725,"end":216.99,"sentiment":"neutral","sentiment_score":0.032083090394735336}],"sentiment":"neutral","sentiment_score":0.010045297676697373,"channel":1,"num_words":4,"start":215.925,"end":216.99},{"sentences":[{"text":"And have you already have the service to the new address?","start":217.39,"end":222.20999,"sentiment":"neutral","sentiment_score":0.019574372944506733},{"text":"I believe.","start":223.70999,"end":224.37,"sentiment":"neutral","sentiment_score":0.030888427048921585}],"sentiment":"neutral","sentiment_score":0.021314996652878247,"channel":0,"num_words":13,"start":217.39,"end":224.37},{"sentences":[{"text":"Yeah.","start":223.95001,"end":224.45001,"sentiment":"neutral","sentiment_score":0.0572144016623497},{"text":"We","start":225.39,"end":225.55,"sentiment":"neutral","sentiment_score":0.05772070959210396}],"sentiment":"neutral","sentiment_score":0.05746755562722683,"channel":1,"num_words":2,"start":223.95001,"end":225.55},{"sentences":[{"text":"Yeah.","start":225.54999,"end":225.79,"sentiment":"neutral","sentiment_score":0.0616556853055954}],"sentiment":"neutral","sentiment_score":0.0616556853055954,"channel":0,"num_words":1,"start":225.54999,"end":225.79},{"sentences":[{"text":"already","start":225.55,"end":225.95001,"sentiment":"neutral","sentiment_score":0.061601944267749786}],"sentiment":"neutral","sentiment_score":0.061601944267749786,"channel":1,"num_words":1,"start":225.55,"end":225.95001},{"sentences":[{"text":"I believe.","start":225.79,"end":226.45,"sentiment":"neutral","sentiment_score":0.06586887314915657}],"sentiment":"neutral","sentiment_score":0.06586887314915657,"channel":0,"num_words":2,"start":225.79,"end":226.45},{"sentences":[{"text":"got some connectivity over there.","start":225.95001,"end":227.31,"sentiment":"neutral","sentiment_score":0.0637077547609806},{"text":"Yeah.","start":227.31,"end":227.81,"sentiment":"neutral","sentiment_score":0.08689454197883606}],"sentiment":"neutral","sentiment_score":0.06757221929728985,"channel":1,"num_words":6,"start":225.95001,"end":227.81},{"sentences":[{"text":"Oh, you have.","start":228.10999,"end":228.98999,"sentiment":"neutral","sentiment_score":0.12659788876771927},{"text":"Okay.","start":228.98999,"end":229.39,"sentiment":"neutral","sentiment_score":0.1485418975353241},{"text":"I understand.","start":229.39,"end":230.12999,"sentiment":"neutral","sentiment_score":0.13009300082921982},{"text":"But anyway, if you need our assistance or services in the future, please get in touch, and we'll be more than happy to welcome you back.","start":230.55501,"end":237.835,"sentiment":"neutral","sentiment_score":0.32184045991072285},{"text":"And I appreciate the time you spent with Airtel Gazzi.","start":237.835,"end":240.475,"sentiment":"positive","sentiment_score":0.5667315274477005}],"sentiment":"positive","sentiment_score":0.3529449713726838,"channel":0,"num_words":42,"start":228.10999,"end":240.475},{"sentences":[{"text":"Have","start":240.475,"end":240.71501,"sentiment":"neutral","sentiment_score":0.19960671663284305}],"sentiment":"neutral","sentiment_score":0.19960671663284305,"channel":0,"num_words":1,"start":240.475,"end":240.71501},{"sentences":[{"text":"Yeah.","start":240.55501,"end":240.79501,"sentiment":"neutral","sentiment_score":0.23892518877983093}],"sentiment":"neutral","sentiment_score":0.23892518877983093,"channel":1,"num_words":1,"start":240.55501,"end":240.79501},{"sentences":[{"text":"a","start":240.71501,"end":240.79501,"sentiment":"positive","sentiment_score":0.3491096496582031}],"sentiment":"positive","sentiment_score":0.3491096496582031,"channel":0,"num_words":1,"start":240.71501,"end":240.79501},{"sentences":[{"text":"Yeah.","start":240.79501,"end":241.29501,"sentiment":"neutral","sentiment_score":0.22486937046051023}],"sentiment":"neutral","sentiment_score":0.22486937046051023,"channel":1,"num_words":1,"start":240.79501,"end":241.29501},{"sentences":[{"text":"good one.","start":240.79501,"end":241.195,"sentiment":"neutral","sentiment_score":0.24300649762153625},{"text":"Okay?","start":241.195,"end":241.695,"sentiment":"neutral","sentiment_score":0.1812596619129181}],"sentiment":"neutral","sentiment_score":0.22242421905199686,"channel":0,"num_words":3,"start":240.79501,"end":241.695},{"sentences":[{"text":"You too.","start":241.99501,"end":242.55501,"sentiment":"neutral","sentiment_score":0.21922900527715683},{"text":"Thank you very much.","start":242.55501,"end":243.615,"sentiment":"positive","sentiment_score":0.49355553835630417}],"sentiment":"positive","sentiment_score":0.40211336066325504,"channel":1,"num_words":6,"start":241.99501,"end":243.615},{"sentences":[{"text":"Alright.","start":243.195,"end":243.695,"sentiment":"positive","sentiment_score":0.3692445456981659},{"text":"Thank you so much.","start":243.91501,"end":244.875,"sentiment":"positive","sentiment_score":0.5475149303674698},{"text":"Bye bye.","start":244.875,"end":245.39093,"sentiment":"neutral","sentiment_score":0.24909047782421112}],"sentiment":"positive","sentiment_score":0.43678360325949533,"channel":0,"num_words":7,"start":243.195,"end":245.39093},{"sentences":[{"text":"Yeah.","start":245.27501,"end":245.755,"sentiment":"neutral","sentiment_score":0.31011876463890076},{"text":"Bye.","start":245.755,"end":246.255,"sentiment":"neutral","sentiment_score":-0.09067555516958235}],"sentiment":"neutral","sentiment_score":0.1097216047346592,"channel":1,"num_words":2,"start":245.27501,"end":246.255}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Gazi Zellehin to confirm if she received her early termination fee invoice. The representative confirms that Gazi can cancel her service and process a payment by the end of the day. The representative also confirms Gazi's payment and provides her with a cancellation confirmation email and new address."},"intents":{"segments":[{"text":"and we just wanted to confirm if you received the invoice for your early termination fees.","start_word":56,"end_word":71,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.46420416}]},{"text":"I just wanted to know if we can process this to the payment method that you have on your account Yeah.","start_word":87,"end_word":107,"intents":[{"intent":"Process payment","confidence_score":0.7448404}]},{"text":"So we can fully close your account here. What is your card number?","start_word":218,"end_word":230,"intents":[{"intent":"Close account","confidence_score":0.7674458}]},{"text":"I'll just change the option here because I've selected Mastercard. Just bear with me.","start_word":257,"end_word":270,"intents":[{"intent":"Change payment method","confidence_score":0.22897148}]},{"text":"And your name as it appears is the same as your account's name here, Gazi Zelejes? Yeah.","start_word":280,"end_word":296,"intents":[{"intent":"Confirm identity","confidence_score":0.04791791}]},{"text":"So, Gassy, your payment has been successfully processed. So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service.","start_word":322,"end_word":354,"intents":[{"intent":"Request confirmation","confidence_score":0.0074678287}]},{"text":"And have you already have the service to the new address? I believe. Yeah.","start_word":364,"end_word":377,"intents":[{"intent":"Confirm service address","confidence_score":0.052741133}]},{"text":"Thank you very much. Alright.","start_word":440,"end_word":444,"intents":[{"intent":"Express gratitude","confidence_score":0.017667212},{"intent":"Express gratitude","confidence_score":0.0932659}]},{"text":"Thank you so much. Bye bye.","start_word":445,"end_word":450,"intents":[{"intent":"Say goodbye","confidence_score":0.25274026}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zellehin? Yeah. Hi. How are you today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.13262243568897247},{"text":"I'm good. Thanks. That's great to hear. Thank you so much for answering my phone call, Gazzi.","start_word":20,"end_word":36,"sentiment":"positive","sentiment_score":0.64011150598526},{"text":"We were advised that you called in earlier in reference to your cancellation request to your Internet service, Mhmm. and we just wanted to confirm if you received the invoice for your early termination fees. In that way, we could proceed in canceling your service today as per your request. I just wanted to know if we can process this to the payment method that you have on your account Yeah. I got the invoice, but I haven't paid it yet. So can I pay pay by tonight? Or By tonight. Yeah. That would be fine. So once you process your payment tonight, we can go ahead and proceed in canceling the service tomorrow morning because our technical department will proceed in canceling the service once the outstanding balance is zero on the account. Or Okay. do So you you so can you can you sort of take the payment over phone now? yes. I could go ahead and help you with that. Are you going to Yes. use your Visa or Mastercard? It's a Visa card. Okay. One moment here. So we can fully close your account here. What is your card number? Card number is 4017 Mhmm. 9541. Okay. 6620 Mhmm. 1047.","start_word":37,"end_word":240,"sentiment":"neutral","sentiment_score":0.010039206594228745},{"text":"Thank you so much.","start_word":241,"end_word":244,"sentiment":"positive","sentiment_score":0.713115930557251},{"text":"41 4017954166201047. Yeah. Okay. Oh, so it's a Visa. Okay. One moment. I'll just change the option here because I've selected Mastercard. Just bear with me. Expiry date, please? 07/27. 07/27. CVV, please? 541. 541. And your name as it appears is the same as your account's name here, Gazi Zelejes? Yeah. Okay.","start_word":245,"end_word":297,"sentiment":"neutral","sentiment_score":0.031157316640019417},{"text":"Thank you.","start_word":298,"end_word":299,"sentiment":"positive","sentiment_score":0.38235247135162354},{"text":"So this will be your final invoice, one hundred sixty six dollars sixty four cents. One Yep. moment. Let me proceed. Okay.","start_word":300,"end_word":321,"sentiment":"neutral","sentiment_score":0.22370244562625885},{"text":"So, Gassy, your payment has been successfully processed. So you will receive two emails shortly within today, your official payment receipt to this final payment, and your cancellation confirmation to the Internet service.","start_word":322,"end_word":354,"sentiment":"positive","sentiment_score":0.4327537417411804},{"text":"And you're moving out. Right? I'm moving out. Yeah. And have you already have the service to the new address? I believe. Yeah. We Yeah. already I believe. got some connectivity over there. Yeah. Oh, you have. Okay. I understand. But anyway, if you need our assistance or services in the future, please get in touch, and we'll be more than happy to welcome you back.","start_word":355,"end_word":420,"sentiment":"neutral","sentiment_score":0.1498962044715881},{"text":"And I appreciate the time you spent with Airtel Gazzi.","start_word":421,"end_word":430,"sentiment":"positive","sentiment_score":0.5562683343887329},{"text":"Have Yeah. a good Yeah. one. Okay? You too.","start_word":431,"end_word":439,"sentiment":"neutral","sentiment_score":0.23837073147296903},{"text":"Thank you very much. Alright. Thank you so much.","start_word":440,"end_word":448,"sentiment":"positive","sentiment_score":0.48342201113700867},{"text":"Bye bye. Yeah. Bye.","start_word":449,"end_word":452,"sentiment":"neutral","sentiment_score":0.2838330417871475}],"average":{"sentiment":"neutral","sentiment_score":0.14065825511438426}}}}