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Oh, yeah. We sent you an invoice over the week end, including this instruction how to process the payment. Reason why we called you today, we're just wondering if you need any help to process the payment over the phone. The invoice has been sent out Friday. Yeah. Actually, you do have a lot of options to make a payment. You can pay via VPAY, or if you would like, you can log in to your customer portal wherein you have an access to your account itself. You just need to put in your username and password, and you have an option to process it using a Visa or a Mastercard. Or if it's convenience with you, I can process the payment over the phone if you would like. Oh, okay. Sure. So here's what I'm going to do to help you out. I will just resend the email before 3PM. In that way, you need to dig in the past emails that I sent and then just follow the instructions so you can process the payment smoothly. Okay? Alright. Oh, let me check because I'm showing on here that have you gotten your router? You got it. Right? You received your router. Oh, okay. Because our tech team already confirmed that your router has been delivered and your service is still up and running. Are are you not the one who's residing to the service address that you applied for Internet service? Uh-huh. Okay. Yes. So please check. It should be there. And your services has already been active and running. If you need any support, please let us know. Our tech team is ready to provide you the services and support that you needed. Okay? Yes. Yeah. That's correct. It's already been preconfigured. What you need to do is you just need to plug in and play, and then you should be connected to the services. And if you encounter any error, just call us back, and we are ready to help. Accounts in our department and text to our tech department. Okay? Sure. And we also sent you, like, a text message in reference to connecting the services. But you don't need to do anything to configure. Okay? It's already been preconfigured. Alright. You're welcome. Talk to you soon. Have a good one. Be safe. Mhmm. 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Good morning, Ray. This is Airtel account. We're just making a follow-up in reference to your payment for the delivery charge for your complimentary router that has already been sent out? $20.\n\nOh, yeah. We sent you an invoice over the week end, including this instruction how to process the payment. Reason why we called you today, we're just wondering if you need any help to process the payment over the phone. The invoice has been sent out Friday. Yeah.\n\nActually, you do have a lot of options to make a payment. You can pay via VPAY, or if you would like, you can log in to your customer portal wherein you have an access to your account itself. You just need to put in your username and password, and you have an option to process it using a Visa or a Mastercard. Or if it's convenience with you, I can process the payment over the phone if you would like. Oh, okay.\n\nSure. So here's what I'm going to do to help you out. I will just resend the email before 3PM. In that way, you need to dig in the past emails that I sent and then just follow the instructions so you can process the payment smoothly. Okay?\n\nAlright. Oh, let me check because I'm showing on here that have you gotten your router? You got it. Right? You received your router.\n\nOh, okay. Because our tech team already confirmed that your router has been delivered and your service is still up and running. Are are you not the one who's residing to the service address that you applied for Internet service? Uh-huh. Okay.\n\nYes. So please check. It should be there. And your services has already been active and running. If you need any support, please let us know.\n\nOur tech team is ready to provide you the services and support that you needed. Okay? Yes. Yeah. That's correct.\n\nIt's already been preconfigured. What you need to do is you just need to plug in and play, and then you should be connected to the services. And if you encounter any error, just call us back, and we are ready to help. Accounts in our department and text to our tech department. Okay?\n\nSure. And we also sent you, like, a text message in reference to connecting the services. But you don't need to do anything to configure. Okay? It's already been preconfigured.\n\nAlright. You're welcome. Talk to you soon. Have a good one. Be safe.\n\nMhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.24547675251960752},{"text":"Good morning, Ray.","start":3.4399998,"end":4.48,"sentiment":"positive","sentiment_score":0.46741695205370587},{"text":"This is Airtel account.","start":4.48,"end":6.66,"sentiment":"neutral","sentiment_score":0.28539029508829117},{"text":"We're just making a follow-up in reference to your payment for the delivery charge for your complimentary router that has already been sent out?","start":7.2,"end":15.405,"sentiment":"neutral","sentiment_score":0.1962893372401595},{"text":"$20.","start":15.405,"end":16.305,"sentiment":"neutral","sentiment_score":0.039122454822063446}],"sentiment":"neutral","sentiment_score":0.2284653132612055,"num_words":33,"start":3.04,"end":16.305},{"sentences":[{"text":"Oh, yeah.","start":23.485,"end":24.305,"sentiment":"neutral","sentiment_score":0.0047709038481116295},{"text":"We sent you an invoice over the week end, 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Troy. Oh, okay. Did you send me a invoice? I I I haven't checked on anything. So And how do I pay?\n\nDo I just pay, like, a transfer? Or Okay. Yeah. No. I I don't have my details.\n\nI'm I'm at work at the moment. So, yeah, I probably won't be able to look at it until about 03:00. So if you send me the email at at 03:00, I'll check my email. Yeah. Yep.\n\nYep. Yep. Yep. Okay. Cool.\n\nSo is is the Internet running at all? Or No. No. No. Haven't received anything.\n\nNo. Yeah. Yeah. Yeah. But no one's been there.\n\nSo we we I'm going there this afternoon. So I no. I haven't got the router yet. But if the service is active already, I'll I can go check later on this afternoon. But no.\n\nI haven't I haven't received the router yet. Exactly. Okay. Yeah. Yep.\n\nYeah. Okay. Cool. So is it plug and play? I don't have to okay.\n\nI don't have to dial into the into the modem and then, like, configure the modem and all? It's preconfigured? Okay. Cool. Okay.\n\nOkay. Yep. Yep. Okay. Great.\n\nAlright. Cool. No worries. I'll check it out this afternoon then. Okay.\n\nCool. Cool. Okay. Great. Yep.\n\nOkay. Cool. Alright. Thank you for that. Cheers.\n\nOkay. You too. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Troy.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.07553420960903168},{"text":"Oh, okay.","start":17.955,"end":18.695,"sentiment":"neutral","sentiment_score":0.05113070458173752},{"text":"Did you send me a invoice?","start":19.634998,"end":21.015,"sentiment":"neutral","sentiment_score":0.005184384683767955},{"text":"I I I haven't checked on anything.","start":21.074999,"end":22.994999,"sentiment":"neutral","sentiment_score":-0.14312687196901866},{"text":"So And how do I pay?","start":22.994999,"end":41.53,"sentiment":"neutral","sentiment_score":0.004313191554198663}],"sentiment":"neutral","sentiment_score":-0.030068383390164894,"num_words":23,"start":1.52,"end":41.53},{"sentences":[{"text":"Do I just pay, like, a transfer?","start":41.53,"end":43.87,"sentiment":"neutral","sentiment_score":0.005832270186926637},{"text":"Or 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is is the Internet running at all?","start":94.22,"end":96.380005,"sentiment":"neutral","sentiment_score":0.055227207485586405},{"text":"Or No.","start":96.380005,"end":106.845,"sentiment":"neutral","sentiment_score":-0.1508310241624713},{"text":"No.","start":106.845,"end":107.345,"sentiment":"negative","sentiment_score":-0.4146571159362793},{"text":"No.","start":107.645,"end":108.045,"sentiment":"negative","sentiment_score":-0.411630779504776},{"text":"Haven't received anything.","start":108.045,"end":109.325,"sentiment":"negative","sentiment_score":-0.3737566868464152}],"sentiment":"neutral","sentiment_score":-0.12049348962803681,"num_words":15,"start":94.22,"end":109.325},{"sentences":[{"text":"No.","start":109.325,"end":109.825,"sentiment":"neutral","sentiment_score":-0.19267132878303528},{"text":"Yeah.","start":112.205,"end":112.705,"sentiment":"neutral","sentiment_score":0.1030120998620987},{"text":"Yeah.","start":126.11,"end":126.42999,"sentiment":"neutral","sentiment_score":0.012437979690730572},{"text":"Yeah.","start":126.42999,"end":126.829994,"sentiment":"neutral","sentiment_score":0.008060251362621784},{"text":"But no one's been there.","start":126.829994,"end":129.87,"sentiment":"neutral","sentiment_score":-0.06275169029831887}],"sentiment":"neutral","sentiment_score":-0.04254660548435317,"num_words":9,"start":109.325,"end":129.87},{"sentences":[{"text":"So we we I'm going there this afternoon.","start":129.87,"end":133.465,"sentiment":"neutral","sentiment_score":0.004526385571807623},{"text":"So I no.","start":134.325,"end":135.205,"sentiment":"neutral","sentiment_score":-0.05068156992395719},{"text":"I haven't got the router yet.","start":135.205,"end":136.645,"sentiment":"neutral","sentiment_score":-0.06498350575566292},{"text":"But if the service is active already, I'll I can go check later on this afternoon.","start":136.645,"end":142.245,"sentiment":"neutral","sentiment_score":0.00886320706922561},{"text":"But no.","start":142.245,"end":143.205,"sentiment":"neutral","sentiment_score":-0.13630498945713043}],"sentiment":"neutral","sentiment_score":-0.018186666443943976,"num_words":35,"start":129.87,"end":143.205},{"sentences":[{"text":"I haven't I haven't received the router yet.","start":143.205,"end":145.545,"sentiment":"neutral","sentiment_score":-0.12884123530238867},{"text":"Exactly.","start":153.34001,"end":153.84001,"sentiment":"neutral","sentiment_score":0.12587660551071167},{"text":"Okay.","start":153.98001,"end":154.46,"sentiment":"neutral","sentiment_score":0.06892841309309006},{"text":"Yeah.","start":154.46,"end":154.96,"sentiment":"neutral","sentiment_score":0.02696339786052704},{"text":"Yep.","start":156.22,"end":156.72,"sentiment":"neutral","sentiment_score":0.07373601198196411}],"sentiment":"neutral","sentiment_score":-0.06126878783106804,"num_words":12,"start":143.205,"end":156.72},{"sentences":[{"text":"Yeah.","start":160.125,"end":160.625,"sentiment":"neutral","sentiment_score":0.10968057811260223},{"text":"Okay.","start":162.52501,"end":163.02501,"sentiment":"neutral","sentiment_score":0.07586118578910828},{"text":"Cool.","start":163.085,"end":163.485,"sentiment":"neutral","sentiment_score":0.08382939547300339},{"text":"So is it plug 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preconfigured?","start":173.80501,"end":174.545,"sentiment":"neutral","sentiment_score":0.01913487445563078},{"text":"Okay.","start":184.9,"end":185.29999,"sentiment":"neutral","sentiment_score":0.057389553636312485},{"text":"Cool.","start":185.29999,"end":185.79999,"sentiment":"neutral","sentiment_score":0.026552684605121613},{"text":"Okay.","start":188.26,"end":188.76,"sentiment":"neutral","sentiment_score":0.04821396619081497}],"sentiment":"neutral","sentiment_score":0.016241735859733562,"num_words":23,"start":166.925,"end":188.76},{"sentences":[{"text":"Okay.","start":189.695,"end":190.195,"sentiment":"neutral","sentiment_score":0.032776445150375366},{"text":"Yep.","start":190.815,"end":191.315,"sentiment":"neutral","sentiment_score":0.025969598442316055},{"text":"Yep.","start":193.935,"end":194.175,"sentiment":"neutral","sentiment_score":0.02774930559098721},{"text":"Okay.","start":194.175,"end":194.575,"sentiment":"neutral","sentiment_score":0.1049179881811142},{"text":"Great.","start":194.575,"end":194.895,"sentiment":"neutral","sentiment_score":0.3036704659461975}],"sentiment":"neutral","sentiment_score":0.09901676066219807,"num_words":5,"start":189.695,"end":194.895},{"sentences":[{"text":"Alright.","start":194.895,"end":195.295,"sentiment":"neutral","sentiment_score":0.2437150478363037},{"text":"Cool.","start":195.295,"end":195.535,"sentiment":"neutral","sentiment_score":0.24685969948768616},{"text":"No 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you for that.","start":209.44,"end":210.32,"sentiment":"positive","sentiment_score":0.527924120426178},{"text":"Cheers.","start":210.32,"end":210.82,"sentiment":"positive","sentiment_score":0.4401767253875733}],"sentiment":"positive","sentiment_score":0.3950625527650118,"num_words":8,"start":208.48001,"end":210.82},{"sentences":[{"text":"Okay.","start":212.08,"end":212.58,"sentiment":"neutral","sentiment_score":0.26130178570747375},{"text":"You too.","start":213.52,"end":214.08,"sentiment":"neutral","sentiment_score":0.29641948640346527},{"text":"Thank you.","start":214.08,"end":214.56,"sentiment":"positive","sentiment_score":0.38437366485595703},{"text":"Bye bye.","start":214.56,"end":215.28,"sentiment":"neutral","sentiment_score":0.14254119619727135},{"text":"Bye.","start":215.28,"end":215.78,"sentiment":"neutral","sentiment_score":-0.06951842457056046}],"sentiment":"neutral","sentiment_score":0.22980650700628757,"num_words":8,"start":212.08,"end":215.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Troy.\n\nChannel 0: Hi. Good morning, Ray. This is Airtel account. We're just making a follow-up in reference to your payment for the delivery charge for your complimentary router that has already been sent out? $20.\n\nChannel 1: Oh, okay. Did you send me a invoice? I I I haven't checked on anything. So\n\nChannel 0: Oh, yeah. We sent you an invoice over the week end, including this instruction how to process the payment. Reason why we called you today, we're just wondering if you need any help to process the payment over the phone. The invoice has been sent out Friday.\n\nChannel 1: And how do I pay? Do I just pay, like, a transfer? Or\n\nChannel 0: Yeah. Actually, you do have a lot of options to make a payment. You can pay via VPAY, or if you would like, you can log in to your customer portal wherein you have an access to your account itself. You just need to put in your username and password, and you have an option to process it using a Visa or a Mastercard. Or\n\nChannel 1: Okay.\n\nChannel 0: if it's convenience with you, I can process the payment over the phone if you would like.\n\nChannel 1: Yeah. No. I I don't have my details. I'm I'm at work at the moment. So, yeah, I probably won't be able to look at it until about 03:00.\n\nSo if you send me the email at at 03:00, I'll check my email.\n\nChannel 0: Oh, okay. Sure. So\n\nChannel 1: Yeah.\n\nChannel 0: here's what I'm going to do to help you out. I will just resend the email before 3PM.\n\nChannel 1: Yep.\n\nChannel 0: In that way, you need to dig in\n\nChannel 1: Yep.\n\nChannel 0: the past emails that I sent and then just follow the instructions so\n\nChannel 1: Yep.\n\nChannel 0: you can process the\n\nChannel 1: Yep.\n\nChannel 0: payment smoothly. Okay?\n\nChannel 1: Okay. Cool. So\n\nChannel 0: Alright.\n\nChannel 1: is is the Internet running at all? Or\n\nChannel 0: Oh, let me check because I'm showing on here that have you gotten your router? You got it. Right? You\n\nChannel 1: No.\n\nChannel 0: received\n\nChannel 1: No.\n\nChannel 0: your router.\n\nChannel 1: No. Haven't received anything. No.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah.\n\nChannel 0: Because our tech team already confirmed that your router has been delivered and your service is still up and running. Are are you not the one who's residing to the service address that you applied for Internet service?\n\nChannel 1: Yeah. Yeah. But no one's been there. So we we I'm going there this afternoon. So\n\nChannel 0: Uh-huh.\n\nChannel 1: I no. I haven't got the router yet. But if the service is active already, I'll I can go check later on this afternoon. But no. I haven't I haven't received the router yet.\n\nChannel 0: Okay. Yes. So please check. It should be there. And your services has already been active and running.\n\nChannel 1: Exactly. Okay.\n\nChannel 0: If you need\n\nChannel 1: Yeah.\n\nChannel 0: any support, please\n\nChannel 1: Yep.\n\nChannel 0: let us know. Our tech team is ready to provide you\n\nChannel 1: Yeah.\n\nChannel 0: the services and support that you needed.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Cool. So is it plug and play? I don't have to\n\nChannel 0: Yes.\n\nChannel 1: okay. I don't have to\n\nChannel 0: Yeah.\n\nChannel 1: dial into the into the modem and then, like, configure the modem and all? It's preconfigured?\n\nChannel 0: That's correct. It's already been preconfigured. What you need to do is you just need to plug in and play, and then you should be connected to the services. And\n\nChannel 1: Okay.\n\nChannel 0: if\n\nChannel 1: Cool.\n\nChannel 0: you encounter any error, just call us back, and we\n\nChannel 1: Okay.\n\nChannel 0: are ready to help.\n\nChannel 1: Okay.\n\nChannel 0: Accounts in our\n\nChannel 1: Yep.\n\nChannel 0: department and text to our tech department.\n\nChannel 1: Yep.\n\nChannel 0: Okay?\n\nChannel 1: Okay. Great. Alright. Cool. No worries.\n\nI'll check it out this afternoon then.\n\nChannel 0: Sure. And we also sent you, like, a text message in reference to connecting the services.\n\nChannel 1: Okay.\n\nChannel 0: But you don't\n\nChannel 1: Cool.\n\nChannel 0: need to\n\nChannel 1: Cool.\n\nChannel 0: do anything to configure. Okay? It's already\n\nChannel 1: Okay.\n\nChannel 0: been\n\nChannel 1: Great.\n\nChannel 0: preconfigured.\n\nChannel 1: Yep. Okay. Cool.\n\nChannel 0: Alright.\n\nChannel 1: Alright. Thank you for that. Cheers.\n\nChannel 0: You're welcome. Talk to you\n\nChannel 1: Okay.\n\nChannel 0: soon. Have a good one. Be\n\nChannel 1: You\n\nChannel 0: safe.\n\nChannel 1: too. Thank you. Bye\n\nChannel 0: Mhmm.\n\nChannel 1: bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Troy.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.07553420960903168}],"sentiment":"neutral","sentiment_score":0.07553420960903168,"channel":1,"num_words":2,"start":1.52,"end":2.34},{"sentences":[{"text":"Hi.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.24547675251960752},{"text":"Good morning, Ray.","start":3.4399998,"end":4.48,"sentiment":"positive","sentiment_score":0.46741695205370587},{"text":"This is Airtel account.","start":4.48,"end":6.66,"sentiment":"neutral","sentiment_score":0.28539029508829117},{"text":"We're just making a follow-up in reference to your payment for the delivery charge for your complimentary router that has already been sent out?","start":7.2,"end":15.405,"sentiment":"neutral","sentiment_score":0.1962893372401595},{"text":"$20.","start":15.405,"end":16.305,"sentiment":"neutral","sentiment_score":0.039122454822063446}],"sentiment":"neutral","sentiment_score":0.2284653132612055,"channel":0,"num_words":33,"start":3.04,"end":16.305},{"sentences":[{"text":"Oh, okay.","start":17.955,"end":18.695,"sentiment":"neutral","sentiment_score":0.05113070458173752},{"text":"Did you send me a invoice?","start":19.634998,"end":21.015,"sentiment":"neutral","sentiment_score":0.005184384683767955},{"text":"I I I haven't checked on anything.","start":21.074999,"end":22.994999,"sentiment":"neutral","sentiment_score":-0.14312687196901866},{"text":"So","start":22.994999,"end":23.494999,"sentiment":"neutral","sentiment_score":-0.05764379724860191}],"sentiment":"neutral","sentiment_score":-0.05788526148535311,"channel":1,"num_words":16,"start":17.955,"end":23.494999},{"sentences":[{"text":"Oh, yeah.","start":23.485,"end":24.305,"sentiment":"neutral","sentiment_score":0.0047709038481116295},{"text":"We sent you an invoice over the week end, including this instruction how to process the payment.","start":24.365,"end":30.82,"sentiment":"neutral","sentiment_score":0.08830182670670397},{"text":"Reason why we called you today, we're just wondering if you need any help to process the payment over the phone.","start":31.119999,"end":37.059998,"sentiment":"neutral","sentiment_score":0.0860179950084005},{"text":"The invoice has been sent out Friday.","start":37.12,"end":39.22,"sentiment":"neutral","sentiment_score":0.06667096433894974}],"sentiment":"neutral","sentiment_score":0.08050526611189893,"channel":0,"num_words":47,"start":23.485,"end":39.22},{"sentences":[{"text":"And how do I pay?","start":40.489998,"end":41.53,"sentiment":"neutral","sentiment_score":0.016704589314758777},{"text":"Do I just pay, like, a transfer?","start":41.53,"end":43.87,"sentiment":"neutral","sentiment_score":0.005832270186926637},{"text":"Or","start":44.01,"end":44.51,"sentiment":"neutral","sentiment_score":0.03821182996034622}],"sentiment":"neutral","sentiment_score":0.01250466675712512,"channel":1,"num_words":13,"start":40.489998,"end":44.51},{"sentences":[{"text":"Yeah.","start":45.225,"end":45.385002,"sentiment":"neutral","sentiment_score":0.08219893276691437},{"text":"Actually, you do have a lot of options to make a payment.","start":45.385002,"end":48.505,"sentiment":"neutral","sentiment_score":0.2257695123553276},{"text":"You can pay via VPAY, or if you would like, you can log in to your customer portal wherein you have an access to your account itself.","start":48.505,"end":55.96,"sentiment":"neutral","sentiment_score":0.18366489973333147},{"text":"You just need to put in your username and password, and you have an option to process it using a Visa or a Mastercard.","start":56.26,"end":62.039997,"sentiment":"neutral","sentiment_score":0.14892701214800277},{"text":"Or","start":62.659996,"end":63.14,"sentiment":"neutral","sentiment_score":0.1285475194454193}],"sentiment":"neutral","sentiment_score":0.17620278745889664,"channel":0,"num_words":65,"start":45.225,"end":63.14},{"sentences":[{"text":"Okay.","start":62.77,"end":63.27,"sentiment":"neutral","sentiment_score":0.17852792143821716}],"sentiment":"neutral","sentiment_score":0.17852792143821716,"channel":1,"num_words":1,"start":62.77,"end":63.27},{"sentences":[{"text":"if it's convenience with you, I can process the payment over the phone if you would 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send me the email at at 03:00, I'll check my email.","start":75.455,"end":79.635,"sentiment":"neutral","sentiment_score":-0.038563180448753495}],"sentiment":"neutral","sentiment_score":-0.038563180448753495,"channel":1,"num_words":14,"start":75.455,"end":79.635},{"sentences":[{"text":"Oh, okay.","start":80.450005,"end":80.93,"sentiment":"neutral","sentiment_score":0.061094190925359726},{"text":"Sure.","start":80.93,"end":81.25,"sentiment":"neutral","sentiment_score":0.11842978000640868},{"text":"So","start":81.25,"end":81.490005,"sentiment":"neutral","sentiment_score":0.12297359853982924}],"sentiment":"neutral","sentiment_score":0.09089794009923935,"channel":0,"num_words":4,"start":80.450005,"end":81.490005},{"sentences":[{"text":"Yeah.","start":81.455,"end":81.955,"sentiment":"neutral","sentiment_score":0.19974103569984436}],"sentiment":"neutral","sentiment_score":0.19974103569984436,"channel":1,"num_words":1,"start":81.455,"end":81.955},{"sentences":[{"text":"here's what I'm going to do to help you out.","start":81.490005,"end":83.65,"sentiment":"neutral","sentiment_score":0.3036141812801361},{"text":"I will just resend the email before 3PM.","start":83.65,"end":86.05,"sentiment":"neutral","sentiment_score":0.14511535875499249}],"sentiment":"neutral","sentiment_score":0.23317026015785006,"channel":0,"num_words":18,"start":81.490005,"end":86.05},{"sentences":[{"text":"Yep.","start":85.854996,"end":86.354996,"sentiment":"neutral","sentiment_score":0.20454752445220947}],"sentiment":"neutral","sentiment_score":0.20454752445220947,"channel":1,"num_words":1,"start":85.854996,"end":86.354996},{"sentences":[{"text":"In that way, you need to dig 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representative from Airtel account is calling a customer to follow up on a payment for a delivery charge for a complimentary router. The customer has not received the router yet but is being assisted by the representative to ensure it is up and running. The representative sends an invoice and offers to help with payment over the phone. The customer is informed that their service is already active and running."},"intents":{"segments":[{"text":"Do I just pay, like, a transfer? Or Yeah.","start_word":103,"end_word":111,"intents":[{"intent":"Process payment","confidence_score":0.18348582}]},{"text":"Because our tech team already confirmed that your router has been delivered and your service is still up and running. Are are you not the one who's residing to the service address that you applied for Internet service? Yeah.","start_word":337,"end_word":375,"intents":[{"intent":"Check router status","confidence_score":0.24671301}]},{"text":"Are are you not the one who's residing to the service address that you applied for Internet service? Yeah.","start_word":357,"end_word":375,"intents":[{"intent":"Confirm service address","confidence_score":0.24682063}]},{"text":"any support, please Yep. let us know. Our tech team is ready to provide you Yeah. the services and support that you needed. Okay. Okay?","start_word":450,"end_word":474,"intents":[{"intent":"Provide support","confidence_score":0.82361525}]},{"text":"the services and support that you needed. Okay. Okay?","start_word":466,"end_word":474,"intents":[{"intent":"Connect services","confidence_score":0.34472898}]},{"text":"But you don't Cool. need to Cool. do anything to configure. Okay?","start_word":601,"end_word":612,"intents":[{"intent":"Confirm configuration","confidence_score":0.026585637}]}]},"sentiments":{"segments":[{"text":"Hello, Troy. Hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.13218173384666443},{"text":"Good morning, Ray.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4762555062770843},{"text":"This is Airtel account. We're just making a follow-up in reference to your payment for the delivery charge for your complimentary router that has already been sent out? $20. Oh, okay. Did you send me a invoice? I I I haven't checked on anything. So Oh, yeah. We sent you an invoice over the week end, including this instruction how to process the payment. Reason why we called you today, we're just wondering if you need any help to process the payment over the phone. The invoice has been sent out Friday. And how do I pay? Do I just pay, like, a transfer? Or Yeah. Actually, you do have a lot of options to make a payment. You can pay via VPAY, or if you would like, you can log in to your customer portal wherein you have an access to your account itself. You just need to put in your username and password, and you have an option to process it using a Visa or a Mastercard. Or Okay. if it's convenience with you, I can process the payment over the phone if you would like. Yeah. No. I I don't have my details. I'm I'm at work at the moment. So, yeah, I probably won't be able to look at it until about 03:00. So if you send me the email at at 03:00, I'll check my email. Oh, okay. Sure. So Yeah. here's what I'm going to do to help you out. I will just resend the email before 3PM. Yep. In that way, you need to dig in Yep. the past emails that I sent and then just follow the instructions so Yep.","start_word":6,"end_word":283,"sentiment":"neutral","sentiment_score":0.0927206203341484},{"text":"you can process the Yep.","start_word":284,"end_word":288,"sentiment":"positive","sentiment_score":0.4060177206993103},{"text":"payment smoothly. Okay? Okay. Cool. So Alright. is is the Internet running at all? Or Oh, let me check because I'm showing on here that have you gotten your router? You got it. Right? You No.","start_word":289,"end_word":324,"sentiment":"neutral","sentiment_score":0.05025922879576683},{"text":"received No. your router. No. Haven't received anything.","start_word":325,"end_word":332,"sentiment":"negative","sentiment_score":-0.3796842694282532},{"text":"No. Oh, okay. Yeah. Because our tech team already confirmed that your router has been delivered and your service is still up and running. Are are you not the one who's residing to the service address that you applied for Internet service? Yeah. Yeah. But no one's been there. So we we I'm going there this afternoon. So Uh-huh. I no. I haven't got the router yet. But if the service is active already, I'll I can go check later on this afternoon. But no. I haven't I haven't received the router yet. Okay. Yes. So please check. It should be there. And your services has already been active and running. Exactly. Okay. If you need Yeah. any support, please Yep. let us know. Our tech team is ready to provide you Yeah. the services and support that you needed. Okay. Okay? Cool. So is it plug and play? I don't have to Yes. okay. I don't have to Yeah. dial into the into the modem and then, like, configure the modem and all? It's preconfigured? That's correct. It's already been preconfigured. What you need to do is you just need to plug in and play, and then you should be connected to the services. And Okay. if Cool. you encounter any error, just call us back, and we Okay. are ready to help. Okay. Accounts in our Yep. department and text to our tech department. Yep. Okay? Okay. Great. Alright. Cool. No worries. I'll check it out this afternoon then. Sure. And we also sent you, like, a text message in reference to connecting the services. Okay. But you don't Cool. need to Cool. do anything to configure. Okay? It's already Okay. been Great. preconfigured. Yep. Okay. Cool. Alright. Alright.","start_word":333,"end_word":623,"sentiment":"neutral","sentiment_score":0.056528686555390506},{"text":"Thank you for that. Cheers. You're welcome.","start_word":624,"end_word":630,"sentiment":"positive","sentiment_score":0.4516802728176117},{"text":"Talk to you Okay. soon.","start_word":631,"end_word":635,"sentiment":"neutral","sentiment_score":0.25889599323272705},{"text":"Have a good one.","start_word":636,"end_word":639,"sentiment":"positive","sentiment_score":0.40314537286758423},{"text":"Be You safe. too.","start_word":640,"end_word":643,"sentiment":"neutral","sentiment_score":0.2961217164993286},{"text":"Thank you.","start_word":644,"end_word":645,"sentiment":"positive","sentiment_score":0.37405967712402344},{"text":"Bye Mhmm. bye. Bye. Bye.","start_word":646,"end_word":650,"sentiment":"neutral","sentiment_score":0.12312288284301758}],"average":{"sentiment":"neutral","sentiment_score":0.08197326012224655}}}}