{"metadata":{"transaction_key":"deprecated","request_id":"01a0b1ce-9e51-7761-80d3-cd885bc10c12","sha256":"018e96fcdc3eea98ad5d9c073c25bb1cd1f4b0e68717bba5f726c3a708ce05af","created":"2026-09-17T23:58:24.336Z","duration":8.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","confidence":1.0,"words":[{"word":"hello","start":2.0,"end":2.3999999,"confidence":0.9941406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.04255521297454834},{"word":"you've","start":2.3999999,"end":2.6399999,"confidence":0.9880371,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.19172847270965576},{"word":"called","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.24089908599853516},{"word":"gus","start":2.8799999,"end":3.12,"confidence":0.9951172,"punctuated_word":"Gus","sentiment":"neutral","sentiment_score":-0.20607246458530423},{"word":"mccray","start":3.12,"end":3.6,"confidence":0.8230794,"punctuated_word":"McCray.","sentiment":"neutral","sentiment_score":-0.22162315249443057},{"word":"i","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6448190212249756},{"word":"can't","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7072550654411316},{"word":"take","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7622096538543701},{"word":"your","start":4.16,"end":4.3199997,"confidence":0.99121094,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.768566906452179},{"word":"call","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7483514547348022},{"word":"right","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6996036171913147},{"word":"now","start":4.64,"end":4.88,"confidence":0.9238281,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.6098884344100952},{"word":"so","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5401347875595093},{"word":"please","start":5.12,"end":5.44,"confidence":0.99902344,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.5463445782661438},{"word":"leave","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4507550895214081},{"word":"a","start":5.6,"end":5.68,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4849870204925537},{"word":"message","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.4541557729244232},{"word":"thank","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22286830842494965},{"word":"you","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0542575977742672}],"paragraphs":{"transcript":"\nHello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.04255521297454834},{"text":"You've called Gus McCray.","start":2.3999999,"end":3.6,"sentiment":"neutral","sentiment_score":-0.21508079394698143},{"text":"I can't take your call right now, so please leave a message.","start":3.6,"end":6.18,"sentiment":"negative","sentiment_score":-0.6180892835060755},{"text":"Thank you.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.13856295309960842}],"sentiment":"negative","sentiment_score":-0.4233065202440086,"num_words":19,"start":2.0,"end":6.8999996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.04255521297454834},{"text":"You've called Gus McCray.","start":2.3999999,"end":3.6,"sentiment":"neutral","sentiment_score":-0.21508079394698143},{"text":"I can't take your call right now, so please leave a message.","start":3.6,"end":6.18,"sentiment":"negative","sentiment_score":-0.6180892835060755},{"text":"Thank you.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.13856295309960842}],"sentiment":"negative","sentiment_score":-0.4233065202440086,"channel":1,"num_words":19,"start":2.0,"end":6.8999996}]},"summary":{"result":"success","short":"Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":17,"end_word":18,"intents":[{"intent":"Call gus mccray","confidence_score":0.008835143},{"intent":"Leave message","confidence_score":0.83235645}]}]},"sentiments":{"segments":[{"text":"Hello. You've called Gus McCray.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.1798372119665146},{"text":"I can't take your call right now, so please leave a message.","start_word":5,"end_word":16,"sentiment":"negative","sentiment_score":-0.6106243133544922},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.1314394772052765}],"average":{"sentiment":"negative","sentiment_score":-0.3859517189764207}}}}