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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Puneet Singh? This is from Airtel Australia.\n\nYeah. I noticed that you're currently offline, and I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today. Mhmm. Mhmm. Mhmm.\n\nOkay. Okay. You don't want it to continue on the new address? Okay. I see.\n\nDo you have a Internet? Okay. You have other Internet service provider now? Okay. I see.\n\nSo do you want us to cancel it today? Yeah. We can cancel it within this day. I'll just inform our accounts department regarding the cancellation, then I'll get back to you once it's confirmed, or our accounts department will send you an email confirmation then. Okay.\n\nYeah. Bye for now. You're welcome. 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Speaking. Where are you from? Sorry. No.\n\nActually, I was no. I I was gonna call you guys, but actually for what so I moved houses. So I just need to cancel that that plan. No. Because because with this now now with this apartment, it it doesn't have it.\n\nI've already got someone else because they've got different and not NBN, like the modem. And it didn't give me the option for it. So Yep. Yeah. Yes, please.\n\nCan can we do that right now? Okay. Please. Yeah. Thank you.\n\nNo. Thank you. Bye. 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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Puneet Singh?\n\nChannel 1: Yes. Speaking. Where are you from? Sorry.\n\nChannel 0: This is from Airtel Australia. Yeah. I noticed that you're currently offline, and I just wanted to check-in to see if you're experiencing any technical issues or\n\nChannel 1: No.\n\nChannel 0: if\n\nChannel 1: Actually,\n\nChannel 0: you need any\n\nChannel 1: I was\n\nChannel 0: assistance with your service\n\nChannel 1: no. I\n\nChannel 0: today. Mhmm.\n\nChannel 1: I was gonna call you guys, but actually for what so I moved\n\nChannel 0: Mhmm.\n\nChannel 1: houses. So I\n\nChannel 0: Mhmm.\n\nChannel 1: just need to\n\nChannel 0: Okay.\n\nChannel 1: cancel that that plan.\n\nChannel 0: Okay. You don't want it to\n\nChannel 1: No. Because because\n\nChannel 0: continue\n\nChannel 1: with this\n\nChannel 0: on the new address?\n\nChannel 1: now now with this apartment, it it doesn't have it. I've already got someone else because they've got different and not NBN, like the modem.\n\nChannel 0: Okay. I see.\n\nChannel 1: And it\n\nChannel 0: Do\n\nChannel 1: didn't\n\nChannel 0: you\n\nChannel 1: give\n\nChannel 0: have\n\nChannel 1: me\n\nChannel 0: a\n\nChannel 1: the option\n\nChannel 0: Internet?\n\nChannel 1: for it. So\n\nChannel 0: Okay. You have other Internet service provider now?\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Okay. I see. So do you want us to cancel it today?\n\nChannel 1: Yes, please. Can can we do that right now?\n\nChannel 0: Yeah. We can cancel it within this day. I'll just inform our accounts department regarding the cancellation, then I'll get back to you once it's confirmed, or our accounts department will send you an email confirmation then.\n\nChannel 1: Okay. Please. Yeah.\n\nChannel 0: Okay. Yeah. Bye for now. You're welcome.\n\nChannel 1: Thank you.\n\nChannel 0: Have\n\nChannel 1: No.\n\nChannel 0: a\n\nChannel 1: Thank\n\nChannel 0: great\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: Bye. 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The representative informs Puneet that he is currently offline and offers to cancel his plan if he wants. Puneet asks if they can cancel it immediately, and the representative says they can, but he needs to inform their accounts department and send an email confirmation."},"intents":{"segments":[{"text":"cancel that that plan. Okay.","start_word":88,"end_word":92,"intents":[{"intent":"Cancel plan","confidence_score":0.027765388}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Puneet Singh? Yes. Speaking. Where are you from? Sorry. This is from Airtel Australia. Yeah. I noticed that you're currently offline, and I just wanted to check-in to see if you're experiencing any technical issues or No. if Actually, you need any I was assistance with your service no. I today. Mhmm. I was gonna call you guys, but actually for what so I moved Mhmm. houses. So I Mhmm. just need to Okay. cancel that that plan. Okay. You don't want it to No. Because because continue with this on the new address? now now with this apartment, it it doesn't have it. I've already got someone else because they've got different and not NBN, like the modem. Okay. I see. And it Do didn't you give have me a the option Internet? for it. So Okay. You have other Internet service provider now? Yep. Yeah. Okay. I see. So do you want us to cancel it today? Yes, please. Can can we do that right now? Yeah. We can cancel it within this day. I'll just inform our accounts department regarding the cancellation, then I'll get back to you once it's confirmed, or our accounts department will send you an email confirmation then. Okay. Please. Yeah. Okay. Yeah. Bye for now. You're welcome. Thank you. Have No. a Thank great you. day. Bye. Thank you.","start_word":0,"end_word":240,"sentiment":"neutral","sentiment_score":-0.029656503349542614}],"average":{"sentiment":"neutral","sentiment_score":-0.029656506132805485}}}}