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much.","start":55.485,"end":56.26494,"sentiment":"positive","sentiment_score":0.5836338996887207},{"text":"Take","start":56.82494,"end":56.98494,"sentiment":"positive","sentiment_score":0.41703057289123535}],"sentiment":"neutral","sentiment_score":0.12554761732462794,"channel":0,"num_words":16,"start":50.845,"end":56.98494},{"sentences":[{"text":"Right.","start":56.98494,"end":57.224937,"sentiment":"neutral","sentiment_score":0.29617929458618164}],"sentiment":"neutral","sentiment_score":0.29617929458618164,"channel":1,"num_words":1,"start":56.98494,"end":57.224937},{"sentences":[{"text":"care.","start":56.98494,"end":57.48494,"sentiment":"positive","sentiment_score":0.39621424674987793}],"sentiment":"positive","sentiment_score":0.39621424674987793,"channel":0,"num_words":1,"start":56.98494,"end":57.48494},{"sentences":[{"text":"Thank you, sir.","start":57.224937,"end":57.94494,"sentiment":"positive","sentiment_score":0.46756666898727417},{"text":"Bye.","start":57.94494,"end":58.44494,"sentiment":"neutral","sentiment_score":0.1699495166540146}],"sentiment":"positive","sentiment_score":0.3931623809039593,"channel":1,"num_words":4,"start":57.224937,"end":58.44494}]},"summary":{"result":"success","short":"The customer, Abby from TechnoWands, calls and asks for Alex Miles. She asks the agent to stay on the line and tries to confirm if Alex is available. The call ends with Abby thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I'll see if this person is available. Abby from. Thanks.","start_word":8,"end_word":17,"intents":[{"intent":"Inquire about vacancy","confidence_score":0.000032690823}]},{"text":"This is Abby from TechnoWands in Springfield, Brisbane. Is this an Alex Miles? Yes.","start_word":29,"end_word":42,"intents":[{"intent":"Confirm identity","confidence_score":0.06719035}]},{"text":"You're no longer in this company? Oh, alright.","start_word":57,"end_word":64,"intents":[{"intent":"Refuse offer","confidence_score":0.0063812123},{"intent":"Inform about absence","confidence_score":0.0008096588}]}]},"sentiments":{"segments":[{"text":"I called your name and reason for calling. I'll see if this person is available. Abby from.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.01872701570391655},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.34010401368141174},{"text":"Please stay on the line. Hello? Hello there? Hi. Good morning. This is Abby from TechnoWands in Springfield, Brisbane. Is this an Alex Miles? Yes. Alex.Miles@spkappudgy.com? Alright. Wait. Sorry. Say that again. Your email, sir, is alex.miles@spcubpud.com. Not anymore. You're no longer in this company? Oh, alright. No problem, sir.","start_word":18,"end_word":67,"sentiment":"neutral","sentiment_score":0.010789191350340843},{"text":"Thank you so much. Take care.","start_word":68,"end_word":73,"sentiment":"positive","sentiment_score":0.5098714828491211},{"text":"Right.","start_word":74,"end_word":74,"sentiment":"neutral","sentiment_score":0.29617929458618164},{"text":"Thank you, sir.","start_word":75,"end_word":77,"sentiment":"positive","sentiment_score":0.4543028473854065},{"text":"Bye.","start_word":78,"end_word":78,"sentiment":"neutral","sentiment_score":0.2272222340106964}],"average":{"sentiment":"neutral","sentiment_score":0.06634943044869004}}}}