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Hello. Good afternoon. This is Maureen from Airtel Australia. Yeah.\n\nI'm good. Just wanted to, ask the agent serial number because it was reported here that you're not able to establish a connection Internet connection. Yeah. Could you please send us a clear photo of the label located on the back or underside of the black adjunct box, the one that's mounted on the wall? Yeah.\n\nThe serial number is MarkSN and usually begins with ADTN. Please avoid unplugging any cables while checking. Yeah. It's at the back of that box. You that is detachable.\n\nSo you can remove yeah. You can remove that one. Is that the bracket? Yeah. Mhmm.\n\nI'm going to send you an email shortly, then just reply with that email with the picture. Okay. Thank you. 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Amanda speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel Australia.\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Yeah. I'm good. Just wanted to, ask the agent serial number because it was reported here that you're not able to establish a connection\n\nChannel 1: Yeah.\n\nChannel 0: Internet connection. Yeah. Could you please send us a clear photo of the label located on the back or underside of the black adjunct box, the one that's mounted on the wall?\n\nChannel 1: Okay. Let me just\n\nChannel 0: Yeah. The serial number is MarkSN and usually begins with ADTN. Please avoid unplugging any cables while checking.\n\nChannel 1: So is that is that the I can't see.\n\nChannel 0: Yeah. It's at the back of that box. You that is detachable. So\n\nChannel 1: The little\n\nChannel 0: you can\n\nChannel 1: square\n\nChannel 0: remove\n\nChannel 1: one?\n\nChannel 0: yeah. You can remove that one.\n\nChannel 1: Oh, yeah. Okay. 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representative from Airtel Australia called a customer to ask for a clear photo of the label located on the back or underside of the black adjunct box, and to avoid unplugging any cables while checking. The customer was instructed to send the picture via email and reply with the picture."},"intents":{"segments":[{"text":"Could you please send us a clear photo of the label located on the back or underside of the black adjunct box, the one that's mounted on the wall? Okay.","start_word":46,"end_word":75,"intents":[{"intent":"Request to receive a clear photo of the label","confidence_score":0.00002649348}]},{"text":"So The little you can square remove one? yeah.","start_word":118,"end_word":126,"intents":[{"intent":"Remove the bracket from the box","confidence_score":0.024698729}]}]},"sentiments":{"segments":[{"text":"Hello. Amanda speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07916095852851868},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4151899814605713},{"text":"This is Maureen from Airtel Australia.","start_word":7,"end_word":12,"sentiment":"neutral","sentiment_score":0.332748144865036},{"text":"Hi. How are you going? Yeah. I'm good.","start_word":13,"end_word":20,"sentiment":"positive","sentiment_score":0.405625432729721},{"text":"Just wanted to, ask the agent serial number because it was reported here that you're not able to establish a connection Yeah. Internet connection. Yeah. Could you please send us a clear photo of the label located on the back or underside of the black adjunct box, the one that's mounted on the wall? Okay. Let me Yeah. just The serial number is MarkSN and usually begins with ADTN. Please avoid unplugging any cables while checking. So is that is that the I can't see. Yeah. It's at the back of that box. You that is detachable. So The little you can square remove one? yeah. You can remove that one. Oh, yeah. Okay. So you need Is me that to send the bracket? you. Yeah. Mhmm. Okay. Who am I sending it to? I'm going to send you an email shortly, then just reply Okay. with that email Okay. with the picture. Okay. Thank you. Okay. Bye for now. Thanks. Okay. Bye.","start_word":21,"end_word":183,"sentiment":"neutral","sentiment_score":-0.01207763608545065}],"average":{"sentiment":"neutral","sentiment_score":0.03126476200814483}}}}