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for","start":83.368935,"end":83.84894,"sentiment":"positive","sentiment_score":0.3369157016277313}],"sentiment":"positive","sentiment_score":0.3369157016277313,"channel":0,"num_words":3,"start":83.368935,"end":83.84894},{"sentences":[{"text":"Yeah.","start":83.728935,"end":84.048935,"sentiment":"neutral","sentiment_score":0.28512054681777954}],"sentiment":"neutral","sentiment_score":0.28512054681777954,"channel":1,"num_words":1,"start":83.728935,"end":84.048935},{"sentences":[{"text":"very","start":83.84894,"end":84.088936,"sentiment":"positive","sentiment_score":0.4337317645549774}],"sentiment":"positive","sentiment_score":0.4337317645549774,"channel":0,"num_words":1,"start":83.84894,"end":84.088936},{"sentences":[{"text":"Thanks.","start":84.048935,"end":84.548935,"sentiment":"positive","sentiment_score":0.5183704495429993}],"sentiment":"positive","sentiment_score":0.5183704495429993,"channel":1,"num_words":1,"start":84.048935,"end":84.548935},{"sentences":[{"text":"thank you for verifying for that.","start":84.32893,"end":85.768936,"sentiment":"positive","sentiment_score":0.5916343530019125},{"text":"Thank you.","start":85.768936,"end":86.508934,"sentiment":"positive","sentiment_score":0.556429535150528}],"sentiment":"positive","sentiment_score":0.5828331485390663,"channel":0,"num_words":8,"start":84.32893,"end":86.508934},{"sentences":[{"text":"All good.","start":86.60894,"end":87.24894,"sentiment":"positive","sentiment_score":0.5216899514198303},{"text":"Bye.","start":87.24894,"end":87.74894,"sentiment":"neutral","sentiment_score":0.23239195346832275}],"sentiment":"positive","sentiment_score":0.42525728543599445,"channel":1,"num_words":3,"start":86.60894,"end":87.74894}]},"summary":{"result":"success","short":"A customer named Mary from Airtel is calling to inquire about a fish trade. She asks if there is an addition after 5 pm to her address and is informed that it is the correct address. She confirms the number of floors and asks about the name of the fish trade. The agent promises to call her back later with more information."},"intents":{"segments":[{"text":"I'm just I just have a quick question regarding with your address as the specific address that you provided doesn't show up on our end. Aside from Unit 5121, does it have any additional name or, like, after 5 or in one to one? No.","start_word":54,"end_word":98,"intents":[{"intent":"Verify address","confidence_score":0.033419535}]},{"text":"I'll call you again later, Sesh. Okay? Yeah.","start_word":139,"end_word":146,"intents":[{"intent":"Request call back","confidence_score":0.42142734}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Mary, and I'm looking for a fish. I'm from Airtel, by the way.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.05454124882817269},{"text":"Thanks.","start_word":34,"end_word":34,"sentiment":"positive","sentiment_score":0.4582479894161224},{"text":"Please stay on the line. Hello? Hello, Sesh.","start_word":35,"end_word":42,"sentiment":"neutral","sentiment_score":0.1953950822353363},{"text":"I'm good.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.36507877707481384},{"text":"My name is Mary Hi, Millie. from Airtel. Hi. I'm just I just have a quick question regarding with your address as the specific address that you provided doesn't show up on our end. Aside from Unit 5121, does it have any additional name or, like, after 5 or in one to one? No. It's 5121 Morgan Road. So That's the right address. okay. So it's Unit 5. Is it Apartment Unit five. Number 121? Unit Unit 5. Yeah. 121 Morgan Road.","start_word":45,"end_word":126,"sentiment":"neutral","sentiment_score":-0.016323821619153023},{"text":"Thank you so much. Thank you so much.","start_word":127,"end_word":134,"sentiment":"positive","sentiment_score":0.5078701376914978},{"text":"And one moment, please. I'll call you again later, Sesh. Okay? Yeah. Thank you. No problem. Thank you for Yeah.","start_word":135,"end_word":154,"sentiment":"neutral","sentiment_score":0.17431697249412537},{"text":"very Thanks. thank you for verifying for that. Thank you. All good.","start_word":155,"end_word":166,"sentiment":"positive","sentiment_score":0.5492897033691406},{"text":"Bye.","start_word":167,"end_word":167,"sentiment":"neutral","sentiment_score":0.3092493712902069}],"average":{"sentiment":"neutral","sentiment_score":0.10792646633358452}}}}