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now.","start":90.86,"end":91.52,"sentiment":"neutral","sentiment_score":0.08105331286787987}],"sentiment":"neutral","sentiment_score":0.08105331286787987,"channel":0,"num_words":2,"start":90.86,"end":91.52},{"sentences":[{"text":"You too.","start":91.48,"end":91.96,"sentiment":"neutral","sentiment_score":0.1497453637421131},{"text":"Thank you very much.","start":91.96,"end":93.020004,"sentiment":"positive","sentiment_score":0.39576252549886703}],"sentiment":"neutral","sentiment_score":0.3137568049132824,"channel":1,"num_words":6,"start":91.48,"end":93.020004},{"sentences":[{"text":"Thank you.","start":93.42,"end":93.899994,"sentiment":"positive","sentiment_score":0.34993161261081696},{"text":"Bye bye.","start":93.899994,"end":94.64,"sentiment":"neutral","sentiment_score":0.1398291252553463}],"sentiment":"neutral","sentiment_score":0.24488036893308163,"channel":0,"num_words":4,"start":93.42,"end":94.64}]},"summary":{"result":"success","short":"Mary from Airtel calls Caitlin to inform her that their technical support is transferring her service to her new address, but the NBN portal is down and they are yet to confirm when it will be up and running. Mary assures Caitlin that everything is ready and she will work together to ensure she gets connected to her internet as soon as possible."},"intents":{"segments":[{"text":"Caitlin, we my our technical support has started transferring your service to your new address. However, we just received a an email from the NBN Network that there is, like let me just go back to the email. The NBN portal or our system is currently down or the NBN system is currently down, and they are yet to confirm when it will be up and running. But Okay.","start_word":14,"end_word":82,"intents":[{"intent":"Confirm service transfer","confidence_score":0.18012354}]},{"text":"As long as you have your router, it's already set up. Everything will Yeah. be It's okay, already and set you'll up. be connected. Yeah. Everything is ready, by the way. But Yeah. no worries. We'll work in it. We're in this together, making sure that you'll be, you'll get connected to your Internet as soon as possible, Yeah.","start_word":101,"end_word":159,"intents":[{"intent":"Confirm connection plan","confidence_score":0.0000041384474}]},{"text":"Thank you very much. Thank you.","start_word":167,"end_word":172,"intents":[{"intent":"Express gratitude","confidence_score":0.121930145}]},{"text":"Anything else I can help you with? No. That's all.","start_word":177,"end_word":186,"intents":[{"intent":"End conversation","confidence_score":0.6581411}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. My name is Mary. I'm calling from Airtel. Hello, Caitlin? Yes. Yes. Caitlin, we my our technical support has started transferring your service to your new address. However, we just received a an email from the NBN Network that there is, like let me just go back to the email. The NBN portal or our system is currently down or the NBN system is currently down, and they are yet to confirm when it will be up and running. But Okay. Right. Okay. network. Yeah. Okay? Yes. Yes. Yeah. So As long as tomorrow? you have your yes. Tomorrow. As long as you have your router, it's already set up. Everything will Yeah. be It's okay, already and set you'll up. be connected. Yeah. Everything is ready, by the way. But Yeah. no worries. We'll work in it. We're in this together, making sure that you'll be, you'll get connected to your Internet as soon as possible, Yeah. as soon as Perfect. tomorrow. Okay?","start_word":0,"end_word":165,"sentiment":"neutral","sentiment_score":0.05107304826378822},{"text":"Perfect. Thank you very much. Thank you. Thank you so much.","start_word":166,"end_word":176,"sentiment":"positive","sentiment_score":0.5019325613975525},{"text":"Anything else I can help you with? No. That's all. Thank you.","start_word":177,"end_word":188,"sentiment":"neutral","sentiment_score":0.16314005851745603},{"text":"Thank you so much. Have a great rest of your day.","start_word":189,"end_word":199,"sentiment":"positive","sentiment_score":0.508723795413971},{"text":"Goodbye Yeah. for now. You too.","start_word":200,"end_word":205,"sentiment":"neutral","sentiment_score":0.10665792226791382},{"text":"Thank you very much. Thank you.","start_word":206,"end_word":211,"sentiment":"positive","sentiment_score":0.37960341572761536},{"text":"Bye bye.","start_word":212,"end_word":213,"sentiment":"neutral","sentiment_score":0.16061949729919434}],"average":{"sentiment":"neutral","sentiment_score":0.1120846861811696}}}}