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I was on the phone with one of your ended. Oh, amazing. Let me How's that? Cool.\n\nI was just on the phone with one of your and the phone, unfortunately, call and was on hold for a while. I was following up on a claim. The claim number is 22. Sitting. Okay.\n\nI can hear you clearly. That that's okay. So claim claim number is Double 26 44 2. Yes. Anthony Joyce.\n\nOakview Financial. Advisor code 4 H, 0000738. Larissa, l a r I s s a. I was yeah. Just wanted to get a claim update on where things are at, what's happening, what needs to progress with the claim.\n\nIs there anything we can do? Is there anything the client needs to do, or are things just sitting between you and any doctors? Yep. Yep. Yep.\n\nAnd what's the what's medical what's the medical statement like, needing to say? Is it, like, filling in a gap? Okay. Yep. Yep.\n\nYep. That's okay. I know who you're talking about. Okay. No.\n\nThat's absolutely perfect. Amazing. No. Thank you so much. I appreciate the update.\n\nHave a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Henrietta.","start":123.73,"end":124.71001,"sentiment":"neutral","sentiment_score":-0.03786963131278753},{"text":"I was on the phone with one of your ended.","start":124.770004,"end":153.37,"sentiment":"neutral","sentiment_score":-0.11567428112030029},{"text":"Oh, amazing.","start":153.67,"end":154.41,"sentiment":"neutral","sentiment_score":0.007457319647073746},{"text":"Let me How's that?","start":155.27,"end":166.28499,"sentiment":"neutral","sentiment_score":-0.026826273649930954},{"text":"Cool.","start":169.23999,"end":169.73999,"sentiment":"neutral","sentiment_score":-0.010061122477054596}],"sentiment":"neutral","sentiment_score":-0.07025966587427415,"num_words":19,"start":123.73,"end":169.73999},{"sentences":[{"text":"I was just on the phone with one of your and the phone, unfortunately, call and was on hold for a while.","start":171.0,"end":177.9,"sentiment":"neutral","sentiment_score":-0.20789643207734282},{"text":"I was following 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doctors?","start":315.0,"end":320.995,"sentiment":"neutral","sentiment_score":-0.11824837740924624},{"text":"Yep.","start":352.285,"end":352.785,"sentiment":"neutral","sentiment_score":0.0001623171119717881},{"text":"Yep.","start":367.92,"end":368.42,"sentiment":"neutral","sentiment_score":0.034402377903461456},{"text":"Yep.","start":381.23,"end":381.73,"sentiment":"neutral","sentiment_score":-0.017019156366586685}],"sentiment":"neutral","sentiment_score":-0.0779234328661847,"num_words":27,"start":313.0,"end":381.73},{"sentences":[{"text":"And what's the what's medical what's the medical statement like, needing to say?","start":382.59,"end":388.43,"sentiment":"neutral","sentiment_score":-0.02754185262780923},{"text":"Is it, like, filling in a 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about.","start":471.78003,"end":473.08002,"sentiment":"neutral","sentiment_score":-0.026705382391810417},{"text":"Okay.","start":476.195,"end":476.695,"sentiment":"neutral","sentiment_score":0.01347307302057743},{"text":"No.","start":477.075,"end":477.315,"sentiment":"neutral","sentiment_score":0.026414133608341217}],"sentiment":"neutral","sentiment_score":-0.009268463335253975,"num_words":11,"start":462.165,"end":477.315},{"sentences":[{"text":"That's absolutely perfect.","start":477.315,"end":478.535,"sentiment":"positive","sentiment_score":0.43913042545318604},{"text":"Amazing.","start":478.595,"end":479.095,"sentiment":"positive","sentiment_score":0.5023263692855835},{"text":"No.","start":479.155,"end":479.395,"sentiment":"neutral","sentiment_score":0.2827939987182617},{"text":"Thank you so much.","start":479.395,"end":479.955,"sentiment":"positive","sentiment_score":0.41072485595941544},{"text":"I appreciate the 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We're here to support you towards a healthier, longer, better life. We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1. If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1. If your claim has been lodged through a superannuation fund, please press 1. If you are calling in relation to an individual life policy, please press 2. If you are calling to lodge a new claim, please press 1. If you are calling in relation to an existing claim, please press 2. For all other inquire To ensure our high standards of customer service are maintained, this call may be monitored or recorded for training purposes. Thanks for calling AIA. Please hold, and a member of our team will be with you shortly. Welcome to AIO Australia. You're speaking with Henrietta. How can I help? I'm so sorry. I'm so sorry. I can't hear you. You sounded like a like, it kinda made made like a robot. Is that a sound? Could you just repeat that? Sorry. Okay. Yeah. The line is sorry. The line is quite bad. It's like it sounds like a robot speaking. Yep. That's better. How can I help? Okay. It's still really bad for some reason. Every time I didn't get the number. It it keeps going in and out, and then sounds like a robot type of thing. I don't know what's happening. Yeah. I can hear you sometimes. Like, right now, it sound clear, but when you start talking more, it just does the muffled thing. Like so I may have to ask you things that you've already said before. So as long as you're aware of that, we can continue with the call. Okay. Mhmm. Yes. Double two. Yep. Mhmm. 442. Thank you. One moment. Okay. Could you please confirm the member's full name? And you're calling from the adviser's office. Correct? Okay. Do you have mhmm. Yep. Mhmm. Alright. And just your phone your sorry. Sorry. Just your first name, please? Thank thank you. These calls are recorded for quality and coaching purposes and can view our privacy policy on the AIA website. Alright. And, yeah, how how can I help? I'll try to look at the notes that they left down, claim of their race. Okay. So they just left here if it was a claim up there? Okay. We can have a look and see. Yeah. From the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang. We're following up on it. We haven't gotten what we needed yet. So that's the next follow-up is meant to be next month, which what like, next, like, April. As of right now, there isn't anything that we need from the member from what I can see. The only thing is that the medical statement that we need from the doctor medical report. Sorry. In regards to Sure. It doesn't it doesn't say it doesn't show me that. It's just a form that we would send to the doctor, and then the doctor will fill it in. There's multiple different questions within the forms. Usually, the doctors need to fill it in. But, yeah, it just shows that that's outstanding for now. I'm just trying to see if the case fund is also available. So it's good if they talk to you guys as well. Give me one moment. Let's see. Yeah. Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this. As of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang. I think that's how you say his name. I hope I'm pronouncing it right. But we haven't, yeah, we haven't received it as of yet. Yeah. Yeah. That's all good. No worries at all. You too. You take care. 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for calling AIA Australia. We're here to support you towards a healthier, longer, better life. We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1. If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1. If your claim has been lodged through a superannuation fund, please press 1.\n\nIf you are calling in relation to an individual life policy, please press 2. If you are calling to lodge a new claim, please press 1. If you are calling in relation to an existing claim, please press 2. For all other inquire To ensure our high standards of customer service are maintained, this call may be monitored or recorded for training purposes. Thanks for calling AIA.\n\nPlease hold, and a member of our team will be with you shortly. Welcome to AIO Australia. You're speaking with Henrietta. How can I help? I'm so sorry.\n\nI'm so sorry. I can't hear you. You sounded like a like, it kinda made made like a robot. Is that a sound? Could you just repeat that?\n\nSorry. Okay. Yeah. The line is sorry. The line is quite bad.\n\nIt's like it sounds like a robot speaking. Yep. That's better. How can I help? Okay.\n\nIt's still really bad for some reason. Every time I didn't get the number. It it keeps going in and out, and then sounds like a robot type of thing. I don't know what's happening. Yeah.\n\nI can hear you sometimes. Like, right now, it sound clear, but when you start talking more, it just does the muffled thing. Like so I may have to ask you things that you've already said before. So as long as you're aware of that, we can continue with the call. Okay.\n\nMhmm. Yes. Double two. Yep. Mhmm.\n\n442. Thank you. One moment. Okay. Could you please confirm the member's full name?\n\nAnd you're calling from the adviser's office. Correct? Okay. Do you have mhmm. Yep.\n\nMhmm. Alright. And just your phone your sorry. Sorry. Just your first name, please?\n\nThank thank you. These calls are recorded for quality and coaching purposes and can view our privacy policy on the AIA website. Alright. And, yeah, how how can I help? I'll try to look at the notes that they left down, claim of their race.\n\nOkay. So they just left here if it was a claim up there? Okay. We can have a look and see. Yeah.\n\nFrom the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang. We're following up on it. We haven't gotten what we needed yet. So that's the next follow-up is meant to be next month, which what like, next, like, April. As of right now, there isn't anything that we need from the member from what I can see.\n\nThe only thing is that the medical statement that we need from the doctor medical report. Sorry. In regards to Sure. It doesn't it doesn't say it doesn't show me that. It's just a form that we would send to the doctor, and then the doctor will fill it in.\n\nThere's multiple different questions within the forms. Usually, the doctors need to fill it in. But, yeah, it just shows that that's outstanding for now. I'm just trying to see if the case fund is also available. So it's good if they talk to you guys as well.\n\nGive me one moment. Let's see. Yeah. Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this. As of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang.\n\nI think that's how you say his name. I hope I'm pronouncing it right. But we haven't, yeah, we haven't received it as of yet. Yeah. Yeah.\n\nThat's all good. No worries at all. You too. You take care. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling AIA Australia.","start":0.39999998,"end":2.42,"sentiment":"positive","sentiment_score":0.5554877877235412},{"text":"We're here to support you towards a healthier, longer, better life.","start":3.04,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6874427578665994},{"text":"We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1.","start":7.2,"end":17.495,"sentiment":"neutral","sentiment_score":0.1128919959245693},{"text":"If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1.","start":17.495,"end":26.715,"sentiment":"neutral","sentiment_score":0.022535709907179294},{"text":"If your claim has been lodged through a superannuation fund, please press 1.","start":29.64,"end":34.22,"sentiment":"neutral","sentiment_score":0.02012554821200096}],"sentiment":"neutral","sentiment_score":0.1847944471806492,"num_words":73,"start":0.39999998,"end":34.22},{"sentences":[{"text":"If you are calling in relation to an individual life policy, please press 2.","start":34.52,"end":39.02,"sentiment":"neutral","sentiment_score":0.009014946674661977},{"text":"If you are calling to lodge a new claim, please press 1.","start":43.455,"end":46.675003,"sentiment":"neutral","sentiment_score":0.0044094866219287114},{"text":"If you are calling in relation to an existing claim, please press 2.","start":46.975002,"end":50.995003,"sentiment":"neutral","sentiment_score":0.002526594433360375},{"text":"For all other inquire To ensure our high standards of customer service are maintained, this call may be monitored or recorded for training purposes.","start":51.375,"end":61.91,"sentiment":"neutral","sentiment_score":0.043212840954462685},{"text":"Thanks for calling AIA.","start":63.09,"end":64.63,"sentiment":"neutral","sentiment_score":0.24613643810153008}],"sentiment":"neutral","sentiment_score":0.03333765307246749,"num_words":67,"start":34.52,"end":64.63},{"sentences":[{"text":"Please hold, and a member of our team will be with you shortly.","start":64.93,"end":67.590004,"sentiment":"neutral","sentiment_score":0.1734596582559439},{"text":"Welcome to AIO Australia.","start":119.2,"end":120.479996,"sentiment":"neutral","sentiment_score":0.20089419186115265},{"text":"You're speaking with Henrietta.","start":120.479996,"end":121.52,"sentiment":"neutral","sentiment_score":0.17235228046774864},{"text":"How can I help?","start":121.52,"end":122.34,"sentiment":"neutral","sentiment_score":0.1598630789667368},{"text":"I'm so sorry.","start":125.895,"end":131.595,"sentiment":"negative","sentiment_score":-0.33591070771217346}],"sentiment":"neutral","sentiment_score":0.12070291569190365,"num_words":28,"start":64.93,"end":131.595},{"sentences":[{"text":"I'm so sorry.","start":131.655,"end":132.455,"sentiment":"negative","sentiment_score":-0.37603158752123517},{"text":"I can't hear you.","start":132.455,"end":133.25499,"sentiment":"negative","sentiment_score":-0.45187854766845703},{"text":"You sounded like a like, it kinda made made like a robot.","start":133.25499,"end":136.155,"sentiment":"negative","sentiment_score":-0.5215061331788698},{"text":"Is that a sound?","start":136.69499,"end":137.415,"sentiment":"neutral","sentiment_score":-0.26746246963739395},{"text":"Could you just repeat that?","start":137.415,"end":138.375,"sentiment":"neutral","sentiment_score":-0.21137710213661193}],"sentiment":"negative","sentiment_score":-0.4043006407363074,"num_words":28,"start":131.655,"end":138.375},{"sentences":[{"text":"Sorry.","start":138.375,"end":138.875,"sentiment":"neutral","sentiment_score":-0.12383408844470978},{"text":"Okay.","start":144.20999,"end":144.70999,"sentiment":"neutral","sentiment_score":-0.06375710666179657},{"text":"Yeah.","start":146.68999,"end":147.01,"sentiment":"neutral","sentiment_score":-0.137623131275177},{"text":"The line is sorry.","start":147.01,"end":148.29,"sentiment":"neutral","sentiment_score":-0.31695656478405},{"text":"The line is quite bad.","start":148.29,"end":149.40999,"sentiment":"negative","sentiment_score":-0.5931615471839905}],"sentiment":"negative","sentiment_score":-0.3799040267864863,"num_words":12,"start":138.375,"end":149.40999},{"sentences":[{"text":"It's like it sounds like a robot speaking.","start":149.40999,"end":151.75,"sentiment":"negative","sentiment_score":-0.41138460859656334},{"text":"Yep.","start":166.885,"end":167.125,"sentiment":"neutral","sentiment_score":0.02283350005745888},{"text":"That's better.","start":167.125,"end":167.605,"sentiment":"neutral","sentiment_score":0.0962638407945633},{"text":"How can I help?","start":167.605,"end":168.505,"sentiment":"neutral","sentiment_score":0.11186140589416027},{"text":"Okay.","start":184.46501,"end":184.945,"sentiment":"neutral","sentiment_score":-0.223810151219368}],"sentiment":"neutral","sentiment_score":-0.1782550134230405,"num_words":16,"start":149.40999,"end":184.945},{"sentences":[{"text":"It's still really bad for some reason.","start":184.945,"end":187.02501,"sentiment":"negative","sentiment_score":-0.5197084205491203},{"text":"Every time I didn't get the number.","start":187.02501,"end":192.065,"sentiment":"negative","sentiment_score":-0.5439148800713676},{"text":"It it keeps going in and out, and then sounds like a robot type of thing.","start":192.065,"end":196.005,"sentiment":"negative","sentiment_score":-0.5489056408405304},{"text":"I don't know what's happening.","start":197.04,"end":198.18,"sentiment":"negative","sentiment_score":-0.4509036123752594},{"text":"Yeah.","start":199.2,"end":199.52,"sentiment":"neutral","sentiment_score":-0.1316666156053543}],"sentiment":"negative","sentiment_score":-0.517056612090932,"num_words":36,"start":184.945,"end":199.52},{"sentences":[{"text":"I can hear you sometimes.","start":199.52,"end":200.72,"sentiment":"neutral","sentiment_score":-0.14461241215467452},{"text":"Like, right now, it sound clear, but when you start talking more, it just does the muffled thing.","start":200.72,"end":205.52,"sentiment":"neutral","sentiment_score":-0.30296679006682503},{"text":"Like so I may have to ask you things that you've already said before.","start":205.52,"end":209.04,"sentiment":"neutral","sentiment_score":-0.24193726586444037},{"text":"So as long as you're aware of that, we can continue with the call.","start":209.04,"end":212.085,"sentiment":"neutral","sentiment_score":-0.04963184919740472},{"text":"Okay.","start":214.005,"end":214.505,"sentiment":"neutral","sentiment_score":0.04375465959310531}],"sentiment":"neutral","sentiment_score":-0.19643610063940287,"num_words":52,"start":199.52,"end":214.505},{"sentences":[{"text":"Mhmm.","start":215.60501,"end":216.10501,"sentiment":"neutral","sentiment_score":0.024738209322094917},{"text":"Yes.","start":216.565,"end":217.065,"sentiment":"neutral","sentiment_score":0.02675863727927208},{"text":"Double two.","start":217.68501,"end":218.405,"sentiment":"neutral","sentiment_score":0.012604982126504183},{"text":"Yep.","start":218.405,"end":218.905,"sentiment":"neutral","sentiment_score":0.028445390984416008},{"text":"Mhmm.","start":220.725,"end":220.96501,"sentiment":"neutral","sentiment_score":0.02067669853568077}],"sentiment":"neutral","sentiment_score":0.020971483395745356,"num_words":6,"start":215.60501,"end":220.96501},{"sentences":[{"text":"442.","start":220.96501,"end":222.16501,"sentiment":"neutral","sentiment_score":0.026404842734336853},{"text":"Thank you.","start":222.16501,"end":222.645,"sentiment":"neutral","sentiment_score":0.30097776651382446},{"text":"One moment.","start":222.645,"end":223.38501,"sentiment":"neutral","sentiment_score":0.20114148408174515},{"text":"Okay.","start":259.51,"end":259.83,"sentiment":"neutral","sentiment_score":0.1349576711654663},{"text":"Could you please confirm the member's full name?","start":259.83,"end":261.83,"sentiment":"neutral","sentiment_score":0.08919236063957214}],"sentiment":"neutral","sentiment_score":0.13422427858625138,"num_words":14,"start":220.96501,"end":261.83},{"sentences":[{"text":"And you're calling from the adviser's office.","start":261.83,"end":263.66998,"sentiment":"neutral","sentiment_score":0.039171835141522546},{"text":"Correct?","start":263.66998,"end":264.16998,"sentiment":"neutral","sentiment_score":0.06113877147436142},{"text":"Okay.","start":269.35,"end":269.66998,"sentiment":"neutral","sentiment_score":0.027964144945144653},{"text":"Do you have mhmm.","start":269.66998,"end":271.21,"sentiment":"neutral","sentiment_score":0.012095871847122908},{"text":"Yep.","start":271.59,"end":272.09,"sentiment":"neutral","sentiment_score":0.008144190534949303}],"sentiment":"neutral","sentiment_score":0.029988102880971774,"num_words":14,"start":261.83,"end":272.09},{"sentences":[{"text":"Mhmm.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.005829470697790384},{"text":"Alright.","start":279.805,"end":280.205,"sentiment":"neutral","sentiment_score":0.03285035490989685},{"text":"And just your phone your sorry.","start":280.205,"end":281.805,"sentiment":"neutral","sentiment_score":-0.04027994597951571},{"text":"Sorry.","start":281.805,"end":282.125,"sentiment":"neutral","sentiment_score":-0.06463893502950668},{"text":"Just your first name, please?","start":282.125,"end":283.345,"sentiment":"neutral","sentiment_score":-0.03552437610924244}],"sentiment":"neutral","sentiment_score":-0.031804333274651854,"num_words":14,"start":272.685,"end":283.345},{"sentences":[{"text":"Thank thank you.","start":286.73,"end":288.11002,"sentiment":"positive","sentiment_score":0.39585913221041363},{"text":"These calls are recorded for quality and coaching purposes and can view our privacy policy on the AIA website.","start":288.25,"end":292.99002,"sentiment":"neutral","sentiment_score":0.08425822148197576},{"text":"Alright.","start":293.29,"end":293.79,"sentiment":"neutral","sentiment_score":0.1428682506084442},{"text":"And, yeah, how how can I help?","start":294.73,"end":297.45,"sentiment":"neutral","sentiment_score":0.20644247744764602},{"text":"I'll try to look at the notes that they left down, claim of their race.","start":297.45,"end":301.035,"sentiment":"neutral","sentiment_score":0.0009664028882980346}],"sentiment":"neutral","sentiment_score":0.09757656090789371,"num_words":45,"start":286.73,"end":301.035},{"sentences":[{"text":"Okay.","start":301.67502,"end":302.155,"sentiment":"neutral","sentiment_score":0.019291600212454796},{"text":"So they just left here if it was a claim up there?","start":302.155,"end":304.73502,"sentiment":"neutral","sentiment_score":-0.015320420420418182},{"text":"Okay.","start":322.29,"end":322.79,"sentiment":"neutral","sentiment_score":0.002236340194940567},{"text":"We can have a look and see.","start":324.93,"end":326.71,"sentiment":"neutral","sentiment_score":0.006198846868106297},{"text":"Yeah.","start":342.30002,"end":342.80002,"sentiment":"neutral","sentiment_score":0.0094122514128685}],"sentiment":"neutral","sentiment_score":-0.004977860234000466,"num_words":22,"start":301.67502,"end":342.80002},{"sentences":[{"text":"From the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang.","start":342.94,"end":351.68,"sentiment":"neutral","sentiment_score":-0.046826941215179184},{"text":"We're following up on it.","start":352.78,"end":353.82,"sentiment":"neutral","sentiment_score":-0.11652927994728088},{"text":"We haven't gotten what we needed yet.","start":353.82,"end":355.58002,"sentiment":"negative","sentiment_score":-0.3493430720908301},{"text":"So that's the next follow-up is meant to be next month, which what like, next, like, April.","start":355.58002,"end":366.70502,"sentiment":"neutral","sentiment_score":0.010063659728449933},{"text":"As of right now, there isn't anything that we need from the member from what I can see.","start":367.965,"end":371.745,"sentiment":"neutral","sentiment_score":-0.044589083227846354}],"sentiment":"neutral","sentiment_score":-0.06796756367860497,"num_words":69,"start":342.94,"end":371.745},{"sentences":[{"text":"The only thing is that the medical statement that we need from the doctor medical report.","start":371.76,"end":379.52002,"sentiment":"neutral","sentiment_score":-0.0719762200023979},{"text":"Sorry.","start":379.52002,"end":380.02002,"sentiment":"neutral","sentiment_score":-0.05786769464612007},{"text":"In regards to Sure.","start":382.08002,"end":384.34,"sentiment":"neutral","sentiment_score":-0.01256145117804408},{"text":"It doesn't it doesn't say it doesn't show me that.","start":389.365,"end":393.685,"sentiment":"neutral","sentiment_score":-0.049467325955629346},{"text":"It's just a form that we would send to the doctor, and then the doctor will fill it in.","start":393.685,"end":398.88498,"sentiment":"neutral","sentiment_score":-0.019401688030675837}],"sentiment":"neutral","sentiment_score":-0.04246076703071594,"num_words":50,"start":371.76,"end":398.88498},{"sentences":[{"text":"There's multiple different questions within the forms.","start":398.88498,"end":401.125,"sentiment":"neutral","sentiment_score":-0.033941347684179037},{"text":"Usually, the doctors need to fill it in.","start":401.125,"end":403.05,"sentiment":"neutral","sentiment_score":-0.02139298664405942},{"text":"But, yeah, it just shows that that's outstanding for now.","start":404.97,"end":408.83,"sentiment":"neutral","sentiment_score":0.1884243980050087},{"text":"I'm just trying to see if the case fund is also available.","start":409.05,"end":412.03,"sentiment":"neutral","sentiment_score":0.07098162981371085},{"text":"So it's good if they talk to you guys as well.","start":412.40997,"end":414.90997,"sentiment":"neutral","sentiment_score":0.24264828047969125}],"sentiment":"neutral","sentiment_score":0.10409211033644776,"num_words":48,"start":398.88498,"end":414.90997},{"sentences":[{"text":"Give me one moment.","start":416.40997,"end":417.55,"sentiment":"neutral","sentiment_score":0.033529412001371384},{"text":"Let's see.","start":418.715,"end":430.01498,"sentiment":"neutral","sentiment_score":0.019173008389770985},{"text":"Yeah.","start":451.045,"end":451.545,"sentiment":"neutral","sentiment_score":0.025340797379612923},{"text":"Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this.","start":452.48502,"end":461.545,"sentiment":"neutral","sentiment_score":-0.003650285755949361},{"text":"As of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang.","start":462.06,"end":468.37997,"sentiment":"neutral","sentiment_score":-0.027298887260258198}],"sentiment":"neutral","sentiment_score":-0.008865588386966423,"num_words":66,"start":416.40997,"end":468.37997},{"sentences":[{"text":"I think that's how you say his name.","start":468.37997,"end":469.58,"sentiment":"neutral","sentiment_score":-0.017089930595830083},{"text":"I hope I'm pronouncing it right.","start":469.58,"end":471.12,"sentiment":"neutral","sentiment_score":-0.014281998854130507},{"text":"But we haven't, yeah, we haven't received it as of yet.","start":472.21997,"end":475.515,"sentiment":"neutral","sentiment_score":-0.05977135896682739},{"text":"Yeah.","start":475.83502,"end":476.33502,"sentiment":"neutral","sentiment_score":0.005298839882016182},{"text":"Yeah.","start":477.11502,"end":477.61502,"sentiment":"neutral","sentiment_score":0.11789263784885406}],"sentiment":"neutral","sentiment_score":-0.0280261077331724,"num_words":27,"start":468.37997,"end":477.61502},{"sentences":[{"text":"That's all good.","start":481.355,"end":481.99503,"sentiment":"positive","sentiment_score":0.5505066215991974},{"text":"No worries at all.","start":481.99503,"end":483.21503,"sentiment":"neutral","sentiment_score":0.3058124706149101},{"text":"You too.","start":484.71503,"end":485.195,"sentiment":"positive","sentiment_score":0.5027528703212738},{"text":"You take care.","start":485.195,"end":485.755,"sentiment":"positive","sentiment_score":0.5291977822780609},{"text":"Bye.","start":485.755,"end":486.255,"sentiment":"neutral","sentiment_score":-0.08517208695411682}],"sentiment":"positive","sentiment_score":0.41405359598306507,"num_words":13,"start":481.355,"end":486.255}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling AIA Australia. We're here to support you towards a healthier, longer, better life. We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1. If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1. If your claim has been lodged through a superannuation fund, please press 1.\n\nIf you are calling in relation to an individual life policy, please press 2. If you are calling to lodge a new claim, please press 1. If you are calling in relation to an existing claim, please press 2. For all other inquire To ensure our high standards of customer service are maintained, this call may be monitored or recorded for training purposes. Thanks for calling AIA.\n\nPlease hold, and a member of our team will be with you shortly. Welcome to AIO Australia. You're speaking with Henrietta. How can I help?\n\nChannel 0: Hi, Henrietta. I was\n\nChannel 1: I'm so sorry. I'm so sorry. I can't hear you. You sounded like a like, it kinda made made like a robot. Is that a sound?\n\nCould you just repeat that? Sorry.\n\nChannel 0: on the phone with one of your\n\nChannel 1: Okay. Yeah. The line is sorry. The line is quite bad. It's like it sounds like a robot speaking.\n\nChannel 0: ended. Oh, amazing. Let me How's that?\n\nChannel 1: Yep. That's better. How can I help?\n\nChannel 0: Cool. I was just on the phone with one of your and the phone, unfortunately, call and was on hold for a while. I was following up on a claim. The claim number is 22.\n\nChannel 1: Okay. It's still really\n\nChannel 0: Sitting.\n\nChannel 1: bad for some reason. Every time I didn't get the number. It it keeps going in and out, and then sounds like a robot type of thing.\n\nChannel 0: Okay.\n\nChannel 1: I don't know what's happening.\n\nChannel 0: I can hear you clearly.\n\nChannel 1: Yeah. I can hear you sometimes. Like, right now, it sound clear, but when you start talking more, it just does the muffled thing. Like so I may have to ask you things that you've already said before. So as long as you're aware of that, we can continue with\n\nChannel 0: That\n\nChannel 1: the call.\n\nChannel 0: that's okay. So\n\nChannel 1: Okay.\n\nChannel 0: claim claim\n\nChannel 1: Mhmm.\n\nChannel 0: number is Double\n\nChannel 1: Yes.\n\nChannel 0: 26\n\nChannel 1: Double two. Yep.\n\nChannel 0: 44\n\nChannel 1: Mhmm.\n\nChannel 0: 2.\n\nChannel 1: 442. Thank you. One moment. Okay. Could you please confirm the member's full name?\n\nAnd you're calling from the adviser's office. Correct?\n\nChannel 0: Yes. Anthony Joyce. Oakview Financial.\n\nChannel 1: Okay. Do you have\n\nChannel 0: Advisor code\n\nChannel 1: mhmm.\n\nChannel 0: 4\n\nChannel 1: Yep.\n\nChannel 0: H,\n\nChannel 1: Mhmm.\n\nChannel 0: 0000738.\n\nChannel 1: Alright. And just your phone your sorry. Sorry. Just your first name, please?\n\nChannel 0: Larissa, l a r I s s a.\n\nChannel 1: Thank thank you. These calls are recorded for quality and coaching purposes and can view our privacy policy on the AIA website. Alright. And, yeah, how how can I help? I'll try to look at the notes that they left down, claim of their race.\n\nOkay. So they just left\n\nChannel 0: I\n\nChannel 1: here\n\nChannel 0: was\n\nChannel 1: if it was a claim up there?\n\nChannel 0: yeah. Just wanted to get a claim update on where things are at, what's happening, what needs to progress with the claim. Is there anything we can do? Is there anything the client needs to do, or are things just sitting between you and any doctors?\n\nChannel 1: Okay. We can have a look and see. Yeah. From the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang.\n\nChannel 0: Yep.\n\nChannel 1: We're following up on it. We haven't gotten what we needed yet. So that's the next follow-up is meant to be next month, which what like, next, like, April.\n\nChannel 0: Yep.\n\nChannel 1: As of right now, there isn't anything that we need from the member from what I can see. The only thing is that the medical statement that we need from the doctor medical report. Sorry.\n\nChannel 0: Yep.\n\nChannel 1: In regards\n\nChannel 0: And\n\nChannel 1: to\n\nChannel 0: what's the what's medical\n\nChannel 1: Sure.\n\nChannel 0: what's the medical statement like, needing to say? Is it, like,\n\nChannel 1: It doesn't\n\nChannel 0: filling in a gap? Okay.\n\nChannel 1: it doesn't say it doesn't show me that. It's just a form that we would send to the doctor, and then the doctor will fill it in. There's multiple different questions within the forms. Usually, the doctors need to\n\nChannel 0: Yep.\n\nChannel 1: fill it in.\n\nChannel 0: Yep.\n\nChannel 1: But, yeah, it just shows that that's outstanding for now. I'm just trying to see if the case fund is also available. So it's good if they talk to you guys as well. Give me one moment. Let's see.\n\nYeah. Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this. As\n\nChannel 0: Yep.\n\nChannel 1: of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang. I think that's how you say his name. I hope I'm pronouncing it right.\n\nChannel 0: That's okay. I know who you're\n\nChannel 1: But\n\nChannel 0: talking\n\nChannel 1: we\n\nChannel 0: about.\n\nChannel 1: haven't, yeah, we haven't received it as of yet. Yeah.\n\nChannel 0: Okay. No.\n\nChannel 1: Yeah.\n\nChannel 0: That's absolutely perfect. Amazing. No. Thank you so much. I appreciate the update.\n\nChannel 1: That's all good. No worries at all.\n\nChannel 0: Have a good one. Bye.\n\nChannel 1: You too. You take care. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling AIA Australia.","start":0.39999998,"end":2.42,"sentiment":"positive","sentiment_score":0.5554877877235412},{"text":"We're here to support you towards a healthier, longer, better life.","start":3.04,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6874427578665994},{"text":"We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1.","start":7.2,"end":17.495,"sentiment":"neutral","sentiment_score":0.1128919959245693},{"text":"If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1.","start":17.495,"end":26.715,"sentiment":"neutral","sentiment_score":0.022535709907179294},{"text":"If your claim has been lodged through a superannuation fund, please press 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medical","start":382.83002,"end":384.29,"sentiment":"neutral","sentiment_score":-0.018944046925753355}],"sentiment":"neutral","sentiment_score":-0.018944046925753355,"channel":0,"num_words":4,"start":382.83002,"end":384.29},{"sentences":[{"text":"Sure.","start":383.84,"end":384.34,"sentiment":"neutral","sentiment_score":-0.011729571036994456}],"sentiment":"neutral","sentiment_score":-0.011729571036994456,"channel":1,"num_words":1,"start":383.84,"end":384.34},{"sentences":[{"text":"what's the medical statement like, needing to say?","start":384.59,"end":388.43,"sentiment":"neutral","sentiment_score":-0.03352233208715916},{"text":"Is it, like,","start":388.43,"end":389.63,"sentiment":"neutral","sentiment_score":-0.032454813520113625}],"sentiment":"neutral","sentiment_score":-0.033231190659783104,"channel":0,"num_words":11,"start":384.59,"end":389.63},{"sentences":[{"text":"It doesn't","start":389.365,"end":390.10498,"sentiment":"neutral","sentiment_score":-0.04502184875309467}],"sentiment":"neutral","sentiment_score":-0.04502184875309467,"channel":1,"num_words":2,"start":389.365,"end":390.10498},{"sentences":[{"text":"filling in a gap?","start":389.63,"end":390.69,"sentiment":"neutral","sentiment_score":-0.054903811775147915},{"text":"Okay.","start":391.31,"end":391.81,"sentiment":"neutral","sentiment_score":-0.027897989377379417}],"sentiment":"neutral","sentiment_score":-0.04950264729559421,"channel":0,"num_words":5,"start":389.63,"end":391.81},{"sentences":[{"text":"it doesn't say it doesn't show me that.","start":391.365,"end":393.685,"sentiment":"neutral","sentiment_score":-0.05057869525626302},{"text":"It's just a form that we would send to the doctor, and then the doctor will fill it in.","start":393.685,"end":398.88498,"sentiment":"neutral","sentiment_score":-0.019401688030675837},{"text":"There's multiple different questions within the forms.","start":398.88498,"end":401.125,"sentiment":"neutral","sentiment_score":-0.033941347684179037},{"text":"Usually, the doctors need to","start":401.125,"end":402.32498,"sentiment":"neutral","sentiment_score":-0.02258617989718914}],"sentiment":"neutral","sentiment_score":-0.028814922254054975,"channel":1,"num_words":39,"start":391.365,"end":402.32498},{"sentences":[{"text":"Yep.","start":402.22498,"end":402.72498,"sentiment":"neutral","sentiment_score":-0.02248209528625011}],"sentiment":"neutral","sentiment_score":-0.02248209528625011,"channel":0,"num_words":1,"start":402.22498,"end":402.72498},{"sentences":[{"text":"fill it in.","start":402.32498,"end":403.05,"sentiment":"neutral","sentiment_score":-0.019404331222176552}],"sentiment":"neutral","sentiment_score":-0.019404331222176552,"channel":1,"num_words":3,"start":402.32498,"end":403.05},{"sentences":[{"text":"Yep.","start":403.66498,"end":404.16498,"sentiment":"neutral","sentiment_score":0.04674416407942772}],"sentiment":"neutral","sentiment_score":0.04674416407942772,"channel":0,"num_words":1,"start":403.66498,"end":404.16498},{"sentences":[{"text":"But, yeah, it just shows that that's outstanding for now.","start":404.97,"end":408.83,"sentiment":"neutral","sentiment_score":0.1884243980050087},{"text":"I'm just trying to see if the case fund is also available.","start":409.05,"end":412.03,"sentiment":"neutral","sentiment_score":0.07098162981371085},{"text":"So it's good if they talk to you guys as well.","start":412.40997,"end":414.90997,"sentiment":"neutral","sentiment_score":0.24264828047969125},{"text":"Give me one moment.","start":416.40997,"end":417.55,"sentiment":"neutral","sentiment_score":0.033529412001371384},{"text":"Let's see.","start":418.715,"end":430.01498,"sentiment":"neutral","sentiment_score":0.019173008389770985}],"sentiment":"neutral","sentiment_score":0.14301585353528842,"channel":1,"num_words":39,"start":404.97,"end":430.01498},{"sentences":[{"text":"Yeah.","start":451.045,"end":451.545,"sentiment":"neutral","sentiment_score":0.025340797379612923},{"text":"Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this.","start":452.48502,"end":461.545,"sentiment":"neutral","sentiment_score":-0.003650285755949361},{"text":"As","start":462.06,"end":462.3,"sentiment":"neutral","sentiment_score":-0.004358986392617226}],"sentiment":"neutral","sentiment_score":-0.0028858970397630255,"channel":1,"num_words":37,"start":451.045,"end":462.3},{"sentences":[{"text":"Yep.","start":462.165,"end":462.665,"sentiment":"neutral","sentiment_score":-0.006065230816602707}],"sentiment":"neutral","sentiment_score":-0.006065230816602707,"channel":0,"num_words":1,"start":462.165,"end":462.665},{"sentences":[{"text":"of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang.","start":462.3,"end":468.37997,"sentiment":"neutral","sentiment_score":-0.028296274254503456},{"text":"I think that's how you say his name.","start":468.37997,"end":469.58,"sentiment":"neutral","sentiment_score":-0.017089930595830083},{"text":"I hope I'm pronouncing it right.","start":469.58,"end":471.12,"sentiment":"neutral","sentiment_score":-0.014281998854130507}],"sentiment":"neutral","sentiment_score":-0.023600695830946032,"channel":1,"num_words":37,"start":462.3,"end":471.12},{"sentences":[{"text":"That's okay.","start":471.38,"end":471.78003,"sentiment":"neutral","sentiment_score":0.012228610925376415},{"text":"I know who you're","start":471.78003,"end":472.34003,"sentiment":"neutral","sentiment_score":-0.02280358038842678}],"sentiment":"neutral","sentiment_score":-0.011126183283825716,"channel":0,"num_words":6,"start":471.38,"end":472.34003},{"sentences":[{"text":"But","start":472.21997,"end":472.46,"sentiment":"neutral","sentiment_score":-0.03215497359633446}],"sentiment":"neutral","sentiment_score":-0.03215497359633446,"channel":1,"num_words":1,"start":472.21997,"end":472.46},{"sentences":[{"text":"talking","start":472.34003,"end":472.58002,"sentiment":"neutral","sentiment_score":-0.02797134965658188}],"sentiment":"neutral","sentiment_score":-0.02797134965658188,"channel":0,"num_words":1,"start":472.34003,"end":472.58002},{"sentences":[{"text":"we","start":472.46,"end":472.69998,"sentiment":"neutral","sentiment_score":-0.03442034870386124}],"sentiment":"neutral","sentiment_score":-0.03442034870386124,"channel":1,"num_words":1,"start":472.46,"end":472.69998},{"sentences":[{"text":"about.","start":472.58002,"end":473.08002,"sentiment":"neutral","sentiment_score":-0.0410466231405735}],"sentiment":"neutral","sentiment_score":-0.0410466231405735,"channel":0,"num_words":1,"start":472.58002,"end":473.08002},{"sentences":[{"text":"haven't, yeah, we haven't received it as of yet.","start":472.69998,"end":475.515,"sentiment":"neutral","sentiment_score":-0.06565662514832285},{"text":"Yeah.","start":475.83502,"end":476.33502,"sentiment":"neutral","sentiment_score":0.005298839882016182}],"sentiment":"neutral","sentiment_score":-0.05856107864528894,"channel":1,"num_words":10,"start":472.69998,"end":476.33502},{"sentences":[{"text":"Okay.","start":476.195,"end":476.695,"sentiment":"neutral","sentiment_score":0.01347307302057743},{"text":"No.","start":477.075,"end":477.315,"sentiment":"neutral","sentiment_score":0.026414133608341217}],"sentiment":"neutral","sentiment_score":0.019943603314459324,"channel":0,"num_words":2,"start":476.195,"end":477.315},{"sentences":[{"text":"Yeah.","start":477.11502,"end":477.61502,"sentiment":"neutral","sentiment_score":0.11789263784885406}],"sentiment":"neutral","sentiment_score":0.11789263784885406,"channel":1,"num_words":1,"start":477.11502,"end":477.61502},{"sentences":[{"text":"That's absolutely perfect.","start":477.315,"end":478.535,"sentiment":"positive","sentiment_score":0.43913042545318604},{"text":"Amazing.","start":478.595,"end":479.095,"sentiment":"positive","sentiment_score":0.5023263692855835},{"text":"No.","start":479.155,"end":479.395,"sentiment":"neutral","sentiment_score":0.2827939987182617},{"text":"Thank you so much.","start":479.395,"end":479.955,"sentiment":"positive","sentiment_score":0.41072485595941544},{"text":"I appreciate the update.","start":479.955,"end":481.095,"sentiment":"positive","sentiment_score":0.5617663487792015}],"sentiment":"positive","sentiment_score":0.46095972794752854,"channel":0,"num_words":13,"start":477.315,"end":481.095},{"sentences":[{"text":"That's all good.","start":481.355,"end":481.99503,"sentiment":"positive","sentiment_score":0.5505066215991974},{"text":"No worries at all.","start":481.99503,"end":483.21503,"sentiment":"neutral","sentiment_score":0.3058124706149101}],"sentiment":"positive","sentiment_score":0.41068139246531893,"channel":1,"num_words":7,"start":481.355,"end":483.21503},{"sentences":[{"text":"Have a good one.","start":483.635,"end":484.595,"sentiment":"positive","sentiment_score":0.431868240237236},{"text":"Bye.","start":484.595,"end":485.095,"sentiment":"neutral","sentiment_score":0.13494598865509033}],"sentiment":"positive","sentiment_score":0.3724837899208069,"channel":0,"num_words":5,"start":483.635,"end":485.095},{"sentences":[{"text":"You too.","start":484.71503,"end":485.195,"sentiment":"positive","sentiment_score":0.5027528703212738},{"text":"You take care.","start":485.195,"end":485.755,"sentiment":"positive","sentiment_score":0.5291977822780609},{"text":"Bye.","start":485.755,"end":486.255,"sentiment":"neutral","sentiment_score":-0.08517208695411682}],"sentiment":"positive","sentiment_score":0.4179878334204356,"channel":1,"num_words":6,"start":484.71503,"end":486.255}]},"summary":{"result":"success","short":"The customer calls AIA Australia to inquire about a claim and is put on hold while the representative tries to assist them. The representative eventually gets the customer's information and confirms the claim details. The representative informs the customer that they need a medical statement from the doctor and will send an email to the customer. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I was just on the phone with one of your and the phone, unfortunately, call and was on hold for a while. I was following up on a claim. The claim number is 22.","start_word":242,"end_word":275,"intents":[{"intent":"Make a claim","confidence_score":0.0035590697}]},{"text":"claim claim Mhmm. number is Double Yes.","start_word":376,"end_word":382,"intents":[{"intent":"Get claim update","confidence_score":0.16388464}]},{"text":"From the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang. Yep.","start_word":565,"end_word":587,"intents":[{"intent":"Get information from the doctor","confidence_score":0.05508992}]},{"text":"So that's the next follow-up is meant to be next month, which what like, next, like, April. Yep.","start_word":601,"end_word":618,"intents":[{"intent":"Request medical update","confidence_score":0.0031638665}]}]},"sentiments":{"segments":[{"text":"Thanks for calling AIA Australia. We're here to support you towards a healthier, longer, better life.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6510311961174011},{"text":"We may record this call for quality and coaching If you are calling about a life insurance policy, please press 1. If you are calling about an existing To make a claim or check on the progress of an existing claim, please press 1. If your claim has been lodged through a superannuation fund, please press 1. If you are calling in relation to an individual life policy, please press 2. If you are calling to lodge a new claim, please press 1. If you are calling in relation to an existing claim, please press 2. For all other inquire To ensure our high standards of customer service are maintained, this call may be monitored or recorded for training purposes. Thanks for calling AIA. Please hold, and a member of our team will be with you shortly. Welcome to AIO Australia. You're speaking with Henrietta. How can I help? Hi, Henrietta. I was I'm so sorry.","start_word":16,"end_word":171,"sentiment":"neutral","sentiment_score":0.05394580215215683},{"text":"I'm so sorry. I can't hear you. You sounded like a like, it kinda made made like a robot.","start_word":172,"end_word":190,"sentiment":"negative","sentiment_score":-0.47752606868743896},{"text":"Is that a sound? Could you just repeat that? Sorry. on the phone with one of your Okay. Yeah. The line is sorry.","start_word":191,"end_word":213,"sentiment":"neutral","sentiment_score":-0.19222722947597504},{"text":"The line is quite bad. It's like it sounds like a robot speaking.","start_word":214,"end_word":226,"sentiment":"negative","sentiment_score":-0.4734019339084625},{"text":"ended. Oh, amazing. Let me How's that? Yep. That's better. How can I help? Cool. I was just on the phone with one of your and the phone, unfortunately, call and was on hold for a while. I was following up on a claim. The claim number is 22. Okay.","start_word":227,"end_word":276,"sentiment":"neutral","sentiment_score":-0.10619573295116425},{"text":"It's still really Sitting. bad for some reason. Every time I didn't get the number. It it keeps going in and out, and then sounds like a robot type of thing.","start_word":277,"end_word":307,"sentiment":"negative","sentiment_score":-0.5341059565544128},{"text":"Okay.","start_word":308,"end_word":308,"sentiment":"neutral","sentiment_score":-0.1530037522315979},{"text":"I don't know what's happening.","start_word":309,"end_word":313,"sentiment":"negative","sentiment_score":-0.4366491436958313},{"text":"I can hear you clearly. Yeah. I can hear you sometimes. Like, right now, it sound clear, but when you start talking more, it just does the muffled thing. Like so I may have to ask you things that you've already said before. So as long as you're aware of that, we can continue with That the call. that's okay. So Okay. claim claim Mhmm. number is Double Yes. 26 Double two. Yep. 44 Mhmm. 2. 442. Thank you. One moment. Okay. Could you please confirm the member's full name? And you're calling from the adviser's office. Correct? Yes. Anthony Joyce. Oakview Financial. Okay. Do you have Advisor code mhmm. 4 Yep. H, Mhmm. 0000738. Alright. And just your phone your sorry. Sorry. Just your first name, please? Larissa, l a r I s s a.","start_word":314,"end_word":449,"sentiment":"neutral","sentiment_score":-0.049527235329151154},{"text":"Thank thank you.","start_word":450,"end_word":452,"sentiment":"positive","sentiment_score":0.38867512345314026},{"text":"These calls are recorded for quality and coaching purposes and can view our privacy policy on the AIA website. Alright. And, yeah, how how can I help? I'll try to look at the notes that they left down, claim of their race. Okay. So they just left I here was if it was a claim up there? yeah. Just wanted to get a claim update on where things are at, what's happening, what needs to progress with the claim. Is there anything we can do? Is there anything the client needs to do, or are things just sitting between you and any doctors? Okay. We can have a look and see. Yeah. From the looks of it, we're trying to obtain information from the doctor and a doctor's report from doctor Long Lang Lang. Yep. We're following up on it.","start_word":453,"end_word":592,"sentiment":"neutral","sentiment_score":-0.0016544392565265298},{"text":"We haven't gotten what we needed yet.","start_word":593,"end_word":599,"sentiment":"negative","sentiment_score":-0.3856835961341858},{"text":"So that's the next follow-up is meant to be next month, which what like, next, like, April. Yep. As of right now, there isn't anything that we need from the member from what I can see. The only thing is that the medical statement that we need from the doctor medical report. Sorry. Yep. In regards And to what's the what's medical Sure. what's the medical statement like, needing to say? Is it, like, It doesn't filling in a gap? Okay. it doesn't say it doesn't show me that. It's just a form that we would send to the doctor, and then the doctor will fill it in. There's multiple different questions within the forms. Usually, the doctors need to Yep. fill it in. Yep. But, yeah, it just shows that that's outstanding for now. I'm just trying to see if the case fund is also available. So it's good if they talk to you guys as well. Give me one moment. Let's see. Yeah. Melanie is currently in another call right now, but I sent her a message so she can potentially just send you guys an email, letting you guys know exactly whereabouts she's up to with this. As Yep. of right now, that's what I see on file that they request they're waiting for that medical form to come from doctor Lang. I think that's how you say his name. I hope I'm pronouncing it right. That's okay. I know who you're But talking we about. haven't, yeah, we haven't received it as of yet. Yeah. Okay. No. Yeah.","start_word":600,"end_word":861,"sentiment":"neutral","sentiment_score":0.001320078270509839},{"text":"That's absolutely perfect. Amazing.","start_word":862,"end_word":865,"sentiment":"positive","sentiment_score":0.45094841718673706},{"text":"No.","start_word":866,"end_word":866,"sentiment":"neutral","sentiment_score":0.2827939987182617},{"text":"Thank you so much. I appreciate the update. That's all good.","start_word":867,"end_word":877,"sentiment":"positive","sentiment_score":0.5047785639762878},{"text":"No worries at all.","start_word":878,"end_word":881,"sentiment":"neutral","sentiment_score":0.30472221970558167},{"text":"Have a good one.","start_word":882,"end_word":885,"sentiment":"positive","sentiment_score":0.43002817034721375},{"text":"Bye.","start_word":886,"end_word":886,"sentiment":"neutral","sentiment_score":0.17990458011627197},{"text":"You too. You take care.","start_word":887,"end_word":891,"sentiment":"positive","sentiment_score":0.4915603995323181},{"text":"Bye.","start_word":892,"end_word":892,"sentiment":"neutral","sentiment_score":0.30638909339904785}],"average":{"sentiment":"neutral","sentiment_score":-0.02378089755189185}}}}