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The fifth. Yeah. Wednesday. I think there was I'm not sure. That you should have that router already because it was on express postage. I think, is it? It's yeah. You haven't received it yet. Right? I probably probably got stuck with Australia Post. I'll have to give them a call on Monday. Because if it's if you haven't received anything, then I've gotta call them and find out what's going on. If you received it, then you need to call them. Have you have you received any tracking number via text? Or okay. Well, it's too late now because they shut they shut at 01:00 Saturdays. Yeah. They yeah. Unfortunately, 01:00. No. I can't do nothing. Sorry? And, normally, once once we leave it at Australia Post, soon as they scan it, you normally should receive a tracking number both to your mobile number that ends in 579 or your email. Okay. Well, I'll have to sorry. Gonna have to wait till Monday morning to find out what happened. The problem is is, you know, we're like, we'll we'll get everything ready. Once we're leaving with Australia Post, it's out of our hands on what happens thereafter. And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors? They're very, very good. But, yeah, sometimes you might get something like this, might get overlooked or something. I'm not sure. But as I said sorry? Give me one second. Okay. I'll just need to confirm that, I'll just need the date of birth of the of the account holder. Alright. Beautiful. That's Unit 216170 Anthony Rolfe Avenue in Gangalind, which is the ACT with ZIP code or the area code 2912. Okay. So Oh, okay. Sorry. Yeah. The actual address is 8 Dundalli Street, Bonarra. Okay. So yeah. That's where the money should should arrive at that address. Which address are you at then? Yeah. Yeah. And when are you moving into that place? Yeah. Yeah. Yeah. That that's not a problem. Alright. Look. I right now, I've got my hands tied. I can not do nothing till Monday morning. Alright? I will get all that sorted for you on Monday. Once you receive the router, that's on a little networks. So wherever in the new apartment, you'll have two little boxes of black one and a white one. Then from the white one to the black one, you got the optic cable, then you just connect the router to that little black box. Yeah. Just put in the Ethernet slot. There should be an Ethernet slot there. The other one just goes to the back of the router in the WA import, and that's in. Just wait about could take about a minute, a minute and a half. Sometimes it takes thirty seconds. It just depends on how quick it takes just to pick up the signal. And that's it. You're online. Because everything is done from our end. You don't have to do nothing. Just plug and play. Yeah. Yeah. Definitely. A 100%. I'll I'll write this down in our log. So if not myself, one of the teams will pick it up, and they'll call Australia Post and find out what happened, then then we'll get back to you. We'll make sure that the latest latest latest, you should get it Monday or Tuesday next week. Yeah. Okay. Sorry about that. I've just yeah. I gotta find out why that's happened. It's just weird. But but sometimes it does happen. It does happen. Yeah. Sometimes they get lost in postage and they've they come all the way back to us. Alright. Yeah. Alright. Leave that with us. So you're you're Asena. Yeah? Alright. No worries. I'll write that down now in the logbook, and we'll get back to you Monday morning. Alright. Thank you very much, and apologies for the for the delay. Okay. Thank you. 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Hello? Yes. One second. May I have the name of the person?\n\nAlright. Okay. That came through on Friday. Right? Yeah.\n\nI think that came through on the fifth. The fifth. The fifth. The fifth. Yeah.\n\nWednesday. I think there was I'm not sure. That you should have that router already because it was on express postage. I think, is it? It's yeah.\n\nYou haven't received it yet. Right? I probably probably got stuck with Australia Post. I'll have to give them a call on Monday. Because if it's if you haven't received anything, then I've gotta call them and find out what's going on.\n\nIf you received it, then you need to call them. Have you have you received any tracking number via text? Or okay. Well, it's too late now because they shut they shut at 01:00 Saturdays. Yeah.\n\nThey yeah. Unfortunately, 01:00. No. I can't do nothing. Sorry?\n\nAnd, normally, once once we leave it at Australia Post, soon as they scan it, you normally should receive a tracking number both to your mobile number that ends in 579 or your email. Okay. Well, I'll have to sorry. Gonna have to wait till Monday morning to find out what happened. The problem is is, you know, we're like, we'll we'll get everything ready.\n\nOnce we're leaving with Australia Post, it's out of our hands on what happens thereafter. And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors? They're very, very good. But, yeah, sometimes you might get something like this, might get overlooked or something. I'm not sure.\n\nBut as I said sorry? Give me one second. Okay. I'll just need to confirm that, I'll just need the date of birth of the of the account holder. Alright.\n\nBeautiful. That's Unit 216170 Anthony Rolfe Avenue in Gangalind, which is the ACT with ZIP code or the area code 2912. Okay. So Oh, okay. Sorry.\n\nYeah. The actual address is 8 Dundalli Street, Bonarra. Okay. So yeah. That's where the money should should arrive at that address.\n\nWhich address are you at then? Yeah. Yeah. And when are you moving into that place? Yeah.\n\nYeah. Yeah. That that's not a problem. Alright. Look.\n\nI right now, I've got my hands tied. I can not do nothing till Monday morning. Alright? I will get all that sorted for you on Monday. Once you receive the router, that's on a little networks.\n\nSo wherever in the new apartment, you'll have two little boxes of black one and a white one. Then from the white one to the black one, you got the optic cable, then you just connect the router to that little black box. Yeah. Just put in the Ethernet slot. There should be an Ethernet slot there.\n\nThe other one just goes to the back of the router in the WA import, and that's in. Just wait about could take about a minute, a minute and a half. Sometimes it takes thirty seconds. It just depends on how quick it takes just to pick up the signal. And that's it.\n\nYou're online. Because everything is done from our end. You don't have to do nothing. Just plug and play. Yeah.\n\nYeah. Definitely. A 100%. I'll I'll write this down in our log. So if not myself, one of the teams will pick it up, and they'll call Australia Post and find out what happened, then then we'll get back to you.\n\nWe'll make sure that the latest latest latest, you should get it Monday or Tuesday next week. Yeah. Okay. Sorry about that. I've just yeah.\n\nI gotta find out why that's happened. It's just weird. But but sometimes it does happen. It does happen. Yeah.\n\nSometimes they get lost in postage and they've they come all the way back to us. Alright. Yeah. Alright. Leave that with us.\n\nSo you're you're Asena. Yeah? Alright. No worries. I'll write that down now in the logbook, and we'll get back to you Monday morning.\n\nAlright. Thank you very much, and apologies for the for the delay. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Lynetteel?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.013859344646334648},{"text":"Hello?","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.055099256336688995},{"text":"Yes.","start":14.895,"end":15.295,"sentiment":"neutral","sentiment_score":0.11598451435565948},{"text":"One second.","start":15.295,"end":15.935,"sentiment":"neutral","sentiment_score":0.07486293464899063},{"text":"May I have the name of the person?","start":15.935,"end":18.835,"sentiment":"neutral","sentiment_score":0.0555606042034924}],"sentiment":"neutral","sentiment_score":0.0599349090972772,"num_words":13,"start":0.39999998,"end":18.835},{"sentences":[{"text":"Alright.","start":25.295,"end":25.795,"sentiment":"neutral","sentiment_score":0.08924175798892975},{"text":"Okay.","start":25.855,"end":26.355,"sentiment":"neutral","sentiment_score":0.1272321790456772},{"text":"That came through on 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happened.","start":122.72,"end":125.380005,"sentiment":"negative","sentiment_score":-0.3696941037972768},{"text":"The problem is is, you know, we're like, we'll we'll get everything ready.","start":126.545,"end":129.905,"sentiment":"negative","sentiment_score":-0.3388772881948031}],"sentiment":"neutral","sentiment_score":-0.18952768777425472,"num_words":65,"start":102.435,"end":129.905},{"sentences":[{"text":"Once we're leaving with Australia Post, it's out of our hands on what happens thereafter.","start":129.905,"end":134.245,"sentiment":"neutral","sentiment_score":-0.09321651458740235},{"text":"And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors?","start":135.265,"end":143.63,"sentiment":"neutral","sentiment_score":0.01569354219426369},{"text":"They're very, very good.","start":143.77,"end":144.97,"sentiment":"positive","sentiment_score":0.546613447368145},{"text":"But, yeah, sometimes you might get something like this, might get overlooked or something.","start":144.97,"end":149.61,"sentiment":"neutral","sentiment_score":-0.12817179571305},{"text":"I'm not sure.","start":149.61,"end":150.25,"sentiment":"neutral","sentiment_score":-0.10237587491671246}],"sentiment":"neutral","sentiment_score":-0.01320329185288686,"num_words":65,"start":129.905,"end":150.25},{"sentences":[{"text":"But as I said sorry?","start":150.25,"end":152.59,"sentiment":"neutral","sentiment_score":-0.03178532235324383},{"text":"Give me one second.","start":154.575,"end":165.14375,"sentiment":"neutral","sentiment_score":-0.0017503598937764764},{"text":"Okay.","start":173.04,"end":173.52,"sentiment":"neutral","sentiment_score":0.008700046688318253},{"text":"I'll just need to confirm that, I'll just need the date of birth of the of the account holder.","start":173.52,"end":180.9,"sentiment":"neutral","sentiment_score":0.014262053576347074},{"text":"Alright.","start":185.265,"end":185.505,"sentiment":"neutral","sentiment_score":0.13186368346214294}],"sentiment":"neutral","sentiment_score":0.008187156558657685,"num_words":30,"start":150.25,"end":185.505},{"sentences":[{"text":"Beautiful.","start":185.505,"end":186.005,"sentiment":"neutral","sentiment_score":0.2752178907394409},{"text":"That's Unit 216170 Anthony Rolfe Avenue in Gangalind, which is the ACT with ZIP code or the area code 2912.","start":186.54501,"end":198.725,"sentiment":"neutral","sentiment_score":0.04654970010742545},{"text":"Okay.","start":199.38,"end":199.88,"sentiment":"neutral","sentiment_score":0.026435505598783493},{"text":"So Oh, okay.","start":200.90001,"end":210.58,"sentiment":"neutral","sentiment_score":0.005954241380095482},{"text":"Sorry.","start":210.58,"end":210.90001,"sentiment":"neutral","sentiment_score":-0.003079270012676716}],"sentiment":"neutral","sentiment_score":0.047978109715936273,"num_words":26,"start":185.505,"end":210.90001},{"sentences":[{"text":"Yeah.","start":210.90001,"end":211.14,"sentiment":"neutral","sentiment_score":0.007690899539738893},{"text":"The actual address is 8 Dundalli Street, Bonarra.","start":211.14,"end":216.74501,"sentiment":"neutral","sentiment_score":0.008786926162429154},{"text":"Okay.","start":217.445,"end":217.845,"sentiment":"neutral","sentiment_score":0.02211839333176613},{"text":"So yeah.","start":217.845,"end":221.045,"sentiment":"neutral","sentiment_score":0.017639807425439358},{"text":"That's where the money should should arrive at that 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problem.","start":248.44499,"end":249.745,"sentiment":"neutral","sentiment_score":-0.11924196481704712},{"text":"Alright.","start":249.885,"end":250.385,"sentiment":"neutral","sentiment_score":-0.04033921658992767},{"text":"Look.","start":250.765,"end":251.265,"sentiment":"neutral","sentiment_score":-0.07152386009693146}],"sentiment":"neutral","sentiment_score":-0.08023212777657641,"num_words":9,"start":248.045,"end":251.265},{"sentences":[{"text":"I right now, I've got my hands tied.","start":251.485,"end":254.205,"sentiment":"neutral","sentiment_score":-0.2569964211434126},{"text":"I can not do nothing till Monday morning.","start":254.205,"end":256.33002,"sentiment":"neutral","sentiment_score":-0.25809301994740963},{"text":"Alright?","start":257.67,"end":258.17,"sentiment":"neutral","sentiment_score":0.08168470114469528},{"text":"I will get all that sorted for you on Monday.","start":258.55,"end":260.81,"sentiment":"neutral","sentiment_score":0.16541874632239342},{"text":"Once you receive the router, that's on a little networks.","start":262.07,"end":265.45,"sentiment":"neutral","sentiment_score":0.06938538942486047}],"sentiment":"neutral","sentiment_score":-0.04570241811106334,"num_words":37,"start":251.485,"end":265.45},{"sentences":[{"text":"So wherever in the new apartment, you'll have two little boxes of black one and a white one.","start":265.67,"end":270.255,"sentiment":"neutral","sentiment_score":0.06640410547455151},{"text":"Then from the white one to the black one, you got the optic cable, then you just connect the router to that little black box.","start":271.535,"end":277.475,"sentiment":"neutral","sentiment_score":0.059484141767024996},{"text":"Yeah.","start":278.17502,"end":278.575,"sentiment":"neutral","sentiment_score":0.07756684720516205},{"text":"Just put in the Ethernet slot.","start":278.575,"end":280.255,"sentiment":"neutral","sentiment_score":0.06720409666498502},{"text":"There should be an Ethernet slot there.","start":280.255,"end":281.95502,"sentiment":"neutral","sentiment_score":0.0577846323805196}],"sentiment":"neutral","sentiment_score":0.06259054906274143,"num_words":57,"start":265.67,"end":281.95502},{"sentences":[{"text":"The other one just goes to the back of the router in the WA import, and that's in.","start":282.015,"end":285.295,"sentiment":"neutral","sentiment_score":0.061070563892523445},{"text":"Just wait about could take about a minute, a minute and a half.","start":285.295,"end":288.28998,"sentiment":"neutral","sentiment_score":0.05901886780674641},{"text":"Sometimes it takes thirty seconds.","start":288.28998,"end":289.49,"sentiment":"neutral","sentiment_score":0.045184431970119475},{"text":"It just depends on how quick it takes just to pick up the signal.","start":289.49,"end":292.47,"sentiment":"neutral","sentiment_score":0.08303271234035492},{"text":"And that's 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you.","start":307.095,"end":318.87,"sentiment":"neutral","sentiment_score":0.11840330680896496}],"sentiment":"neutral","sentiment_score":0.15354881090361897,"num_words":41,"start":302.055,"end":318.87},{"sentences":[{"text":"We'll make sure that the latest latest latest, you should get it Monday or Tuesday next week.","start":318.87,"end":326.49,"sentiment":"neutral","sentiment_score":0.13513657845118465},{"text":"Yeah.","start":328.46997,"end":328.96997,"sentiment":"neutral","sentiment_score":0.03626789152622223},{"text":"Okay.","start":329.565,"end":329.805,"sentiment":"neutral","sentiment_score":-0.051867544651031494},{"text":"Sorry about that.","start":329.805,"end":330.60498,"sentiment":"neutral","sentiment_score":-0.19379915297031403},{"text":"I've just yeah.","start":330.60498,"end":331.245,"sentiment":"neutral","sentiment_score":-0.1995489497979482}],"sentiment":"neutral","sentiment_score":0.044067114889621735,"num_words":25,"start":318.87,"end":331.245},{"sentences":[{"text":"I gotta find out why that's happened.","start":331.245,"end":332.76498,"sentiment":"neutral","sentiment_score":-0.2246684410742351},{"text":"It's just weird.","start":332.76498,"end":333.745,"sentiment":"neutral","sentiment_score":-0.22698516150315604},{"text":"But but sometimes it does happen.","start":334.845,"end":337.26498,"sentiment":"neutral","sentiment_score":-0.15605869765082994},{"text":"It does happen.","start":337.32498,"end":338.22498,"sentiment":"neutral","sentiment_score":-0.13288664817810059},{"text":"Yeah.","start":338.365,"end":338.60498,"sentiment":"neutral","sentiment_score":-0.09407995641231535}],"sentiment":"neutral","sentiment_score":-0.18413633294403553,"num_words":20,"start":331.245,"end":338.60498},{"sentences":[{"text":"Sometimes they get lost in postage and they've they come all the way back to us.","start":338.60498,"end":342.305,"sentiment":"neutral","sentiment_score":-0.17272790614515543},{"text":"Alright.","start":344.44,"end":344.91998,"sentiment":"neutral","sentiment_score":0.04126738756895065},{"text":"Yeah.","start":344.91998,"end":345.15997,"sentiment":"neutral","sentiment_score":0.03571746498346329},{"text":"Alright.","start":345.15997,"end":345.47998,"sentiment":"neutral","sentiment_score":0.04776475951075554},{"text":"Leave that with us.","start":345.47998,"end":346.62,"sentiment":"neutral","sentiment_score":0.025067471899092197}],"sentiment":"neutral","sentiment_score":-0.11037508689838907,"num_words":23,"start":338.60498,"end":346.62},{"sentences":[{"text":"So you're you're Asena.","start":347.08,"end":349.15997,"sentiment":"neutral","sentiment_score":0.05157569423317909},{"text":"Yeah?","start":349.15997,"end":349.65997,"sentiment":"neutral","sentiment_score":0.02660318464040756},{"text":"Alright.","start":350.84,"end":351.31998,"sentiment":"neutral","sentiment_score":0.11792075634002686},{"text":"No worries.","start":351.31998,"end":352.03998,"sentiment":"neutral","sentiment_score":0.1553381085395813},{"text":"I'll write that down now in the logbook, and we'll get back to you Monday morning.","start":352.03998,"end":356.46,"sentiment":"neutral","sentiment_score":0.2026810273528099}],"sentiment":"neutral","sentiment_score":0.16268330719321966,"num_words":24,"start":347.08,"end":356.46},{"sentences":[{"text":"Alright.","start":358.13892,"end":358.37894,"sentiment":"neutral","sentiment_score":0.1787790060043335},{"text":"Thank you very much, and apologies for the for the delay.","start":358.37894,"end":361.51892,"sentiment":"neutral","sentiment_score":0.02260701527649706},{"text":"Okay.","start":363.25894,"end":363.65894,"sentiment":"positive","sentiment_score":0.3644119799137115},{"text":"Thank you.","start":363.65894,"end":364.05893,"sentiment":"positive","sentiment_score":0.7871817648410797},{"text":"Bye.","start":364.05893,"end":364.55893,"sentiment":"neutral","sentiment_score":-0.0822952538728714}],"sentiment":"neutral","sentiment_score":0.14274602686055005,"num_words":16,"start":358.13892,"end":364.55893}]}}]},{"alternatives":[{"transcript":"Hi. Hi. I just wanna get a an update on our modem arrival that was purchased for our Internet. Yep. I think. It's under Athena, a t h I n a. Sorry? I think that was it's I think that was on Thursday. Oh, no. The the fifth was Wednesday. Sorry. That's yeah. That's right. Well, I didn't receive a confirmation either saying that it was being posted or tracking No. No no tracking numbers have been sent to. Oh. Was I supposed to receive the tracking number? Was I supposed to receive a tracking number? Yeah. Yeah. Yeah. Nothing's come through. Yeah. Mhmm. Pete? Yes. Just one more thing. Can you confirm the postal address? Yep. Yeah. That's 12/12/2001. Correct. That's right. That's yeah. That's yeah. We put the postal address to a different one, not the serve that's the service address, though. Dundalli? Yep. Is that the modem getting posted to that address? Well well, we just got keys for the new place, which is 216 Of 170 Anthony Road. Yes. That's the We've moved in, but we've addressed Yes. We we've moved in now, but we've put we wanted the modem to be posted to 8 Dundalli Street in yes. Okay. Alrighty. So Yes. Yeah. Okay. Yes. Yep. Okay. And will I hear back from you guys on Monday? Yep. Yeah. I passed. Alrighty. No. Thanks. Yeah. Yeah. I was I didn't receive I that's what I yeah. Okay. Alrighty. I'll wait to I think you know. Yep. Sounds great. Thank you. That's okay. Thanks. 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Hi. I just wanna get a an update on our modem arrival that was purchased for our Internet. Yep. I think.\n\nIt's under Athena, a t h I n a. Sorry? I think that was it's I think that was on Thursday. Oh, no. The the fifth was Wednesday.\n\nSorry. That's yeah. That's right. Well, I didn't receive a confirmation either saying that it was being posted or tracking No. No no tracking numbers have been sent to.\n\nOh. Was I supposed to receive the tracking number? Was I supposed to receive a tracking number? Yeah. Yeah.\n\nYeah. Nothing's come through. Yeah. Mhmm. Pete?\n\nYes. Just one more thing. Can you confirm the postal address? Yep. Yeah.\n\nThat's 12/12/2001. Correct. That's right. That's yeah. That's yeah.\n\nWe put the postal address to a different one, not the serve that's the service address, though. Dundalli? Yep. Is that the modem getting posted to that address? Well well, we just got keys for the new place, which is 216 Of 170 Anthony Road.\n\nYes. That's the We've moved in, but we've addressed Yes. We we've moved in now, but we've put we wanted the modem to be posted to 8 Dundalli Street in yes. Okay. Alrighty.\n\nSo Yes. Yeah. Okay. Yes. Yep.\n\nOkay. And will I hear back from you guys on Monday? Yep. Yeah. I passed.\n\nAlrighty. No. Thanks. Yeah. Yeah.\n\nI was I didn't receive I that's what I yeah. Okay. Alrighty. I'll wait to I think you know. Yep.\n\nSounds great. Thank you. That's okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.04680720716714859},{"text":"Hi.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.1319640576839447},{"text":"I just wanna get a an update on our modem arrival that was purchased for our Internet.","start":5.52,"end":13.46,"sentiment":"neutral","sentiment_score":0.22379523428047404},{"text":"Yep.","start":17.994999,"end":18.395,"sentiment":"neutral","sentiment_score":0.05381418764591217},{"text":"I think.","start":18.395,"end":19.055,"sentiment":"neutral","sentiment_score":0.019352306611835957}],"sentiment":"neutral","sentiment_score":0.18526404765857893,"num_words":22,"start":2.24,"end":19.055},{"sentences":[{"text":"It's under Athena, a t h I n a.","start":19.755001,"end":23.455,"sentiment":"neutral","sentiment_score":0.023614690949519474},{"text":"Sorry?","start":35.85,"end":36.35,"sentiment":"neutral","sentiment_score":-0.008149653673171997},{"text":"I think that was it's I think that was on Thursday.","start":36.489998,"end":41.225002,"sentiment":"neutral","sentiment_score":-0.011064280903982844},{"text":"Oh, no.","start":41.605,"end":42.165,"sentiment":"neutral","sentiment_score":-0.06305462121963501},{"text":"The the fifth was Wednesday.","start":42.165,"end":44.585,"sentiment":"neutral","sentiment_score":-0.051969153434038164}],"sentiment":"neutral","sentiment_score":-0.010831411952884602,"num_words":28,"start":19.755001,"end":44.585},{"sentences":[{"text":"Sorry.","start":44.725,"end":45.225,"sentiment":"neutral","sentiment_score":-0.0497421957552433},{"text":"That's yeah.","start":54.66,"end":55.7,"sentiment":"neutral","sentiment_score":0.028496291022747755},{"text":"That's right.","start":55.7,"end":56.6,"sentiment":"neutral","sentiment_score":0.08763658627867699},{"text":"Well, I didn't receive a confirmation either saying that it was being posted or tracking No.","start":58.5,"end":81.369995,"sentiment":"negative","sentiment_score":-0.4155755518004298},{"text":"No no tracking numbers have been sent to.","start":81.369995,"end":84.59,"sentiment":"neutral","sentiment_score":-0.31046104058623314}],"sentiment":"neutral","sentiment_score":-0.30863357222928056,"num_words":29,"start":44.725,"end":84.59},{"sentences":[{"text":"Oh.","start":90.89,"end":91.39,"sentiment":"neutral","sentiment_score":-0.07738887518644333},{"text":"Was I supposed to receive the tracking number?","start":95.685005,"end":98.425,"sentiment":"neutral","sentiment_score":-0.2360735572874546},{"text":"Was I supposed to receive a tracking number?","start":99.845,"end":102.345,"sentiment":"neutral","sentiment_score":-0.1360399592667818},{"text":"Yeah.","start":109.54,"end":110.04,"sentiment":"neutral","sentiment_score":-0.007860807701945305},{"text":"Yeah.","start":114.66,"end":115.16,"sentiment":"neutral","sentiment_score":-0.03779762610793114}],"sentiment":"neutral","sentiment_score":-0.16315554954895847,"num_words":19,"start":90.89,"end":115.16},{"sentences":[{"text":"Yeah.","start":118.26,"end":118.76,"sentiment":"neutral","sentiment_score":-0.1520800143480301},{"text":"Nothing's come through.","start":119.415,"end":120.635,"sentiment":"neutral","sentiment_score":-0.3100346823533376},{"text":"Yeah.","start":125.815,"end":126.315,"sentiment":"neutral","sentiment_score":-0.18561366200447085},{"text":"Mhmm.","start":135.17,"end":135.67,"sentiment":"neutral","sentiment_score":-0.01527176797389984},{"text":"Pete?","start":150.845,"end":151.345,"sentiment":"neutral","sentiment_score":-0.025321902707219124}],"sentiment":"neutral","sentiment_score":-0.18691305629909039,"num_words":7,"start":118.26,"end":151.345},{"sentences":[{"text":"Yes.","start":152.205,"end":152.705,"sentiment":"neutral","sentiment_score":0.008359224535524845},{"text":"Just one more thing.","start":152.925,"end":153.80501,"sentiment":"neutral","sentiment_score":0.0025601957459002733},{"text":"Can you confirm the postal address?","start":153.80501,"end":156.145,"sentiment":"neutral","sentiment_score":0.0048671195593973},{"text":"Yep.","start":175.57,"end":175.755,"sentiment":"neutral","sentiment_score":0.01677008345723152},{"text":"Yeah.","start":181.195,"end":181.695,"sentiment":"neutral","sentiment_score":0.01997191831469536}],"sentiment":"neutral","sentiment_score":0.0065034405113412784,"num_words":13,"start":152.205,"end":181.695},{"sentences":[{"text":"That's 12/12/2001.","start":182.315,"end":185.21501,"sentiment":"neutral","sentiment_score":0.01462436094880104},{"text":"Correct.","start":190.88,"end":191.38,"sentiment":"neutral","sentiment_score":0.07828766107559204},{"text":"That's right.","start":193.6,"end":194.34,"sentiment":"neutral","sentiment_score":0.04815560393035412},{"text":"That's yeah.","start":200.48,"end":202.0,"sentiment":"neutral","sentiment_score":0.013046823907643557},{"text":"That's yeah.","start":202.0,"end":202.8,"sentiment":"neutral","sentiment_score":0.0023354371078312397}],"sentiment":"neutral","sentiment_score":0.026068012540539105,"num_words":9,"start":182.315,"end":202.8},{"sentences":[{"text":"We put the postal address to a different one, not the serve that's the service address, though.","start":202.8,"end":209.305,"sentiment":"neutral","sentiment_score":-0.013345675597734311},{"text":"Dundalli?","start":214.805,"end":215.305,"sentiment":"neutral","sentiment_score":0.010144433937966824},{"text":"Yep.","start":216.485,"end":216.985,"sentiment":"neutral","sentiment_score":0.023275263607501984},{"text":"Is that the modem getting posted to that address?","start":218.565,"end":225.48,"sentiment":"neutral","sentiment_score":0.013233185694035556},{"text":"Well well, we just got keys for the new place, which is 216 Of 170 Anthony 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yes.","start":239.775,"end":249.45,"sentiment":"neutral","sentiment_score":0.010442509005467096},{"text":"Okay.","start":256.57,"end":257.07,"sentiment":"neutral","sentiment_score":-0.018876999616622925},{"text":"Alrighty.","start":257.29,"end":257.79,"sentiment":"neutral","sentiment_score":0.047127604484558105}],"sentiment":"neutral","sentiment_score":0.010991823358574149,"num_words":33,"start":234.25499,"end":257.79},{"sentences":[{"text":"So Yes.","start":257.85,"end":278.24,"sentiment":"neutral","sentiment_score":0.09136625751852989},{"text":"Yeah.","start":278.24,"end":278.74,"sentiment":"neutral","sentiment_score":0.07088862359523773},{"text":"Okay.","start":281.52,"end":282.02,"sentiment":"neutral","sentiment_score":0.06502600759267807},{"text":"Yes.","start":282.16,"end":282.66,"sentiment":"neutral","sentiment_score":0.06495790928602219},{"text":"Yep.","start":290.96,"end":291.405,"sentiment":"neutral","sentiment_score":0.08738260716199875}],"sentiment":"neutral","sentiment_score":0.07849794377883275,"num_words":6,"start":257.85,"end":291.405},{"sentences":[{"text":"Okay.","start":297.965,"end":298.445,"sentiment":"neutral","sentiment_score":0.15262728929519653},{"text":"And will I hear back from you guys on Monday?","start":298.445,"end":302.145,"sentiment":"neutral","sentiment_score":0.11130927801132202},{"text":"Yep.","start":316.7,"end":317.025,"sentiment":"neutral","sentiment_score":0.12952040135860443},{"text":"Yeah.","start":326.705,"end":327.025,"sentiment":"neutral","sentiment_score":0.046388521790504456},{"text":"I 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yeah.","start":334.80002,"end":343.04,"sentiment":"neutral","sentiment_score":-0.13701967895030975},{"text":"Okay.","start":343.04,"end":343.54,"sentiment":"neutral","sentiment_score":-0.022630076855421063},{"text":"Alrighty.","start":344.32,"end":344.82,"sentiment":"neutral","sentiment_score":0.012250862084329128},{"text":"I'll wait to I think you know.","start":345.095,"end":350.295,"sentiment":"neutral","sentiment_score":0.023190128483942578},{"text":"Yep.","start":350.295,"end":350.795,"sentiment":"neutral","sentiment_score":0.06019330769777298}],"sentiment":"neutral","sentiment_score":-0.057902589859440926,"num_words":20,"start":334.80002,"end":350.795},{"sentences":[{"text":"Sounds great.","start":356.855,"end":357.49503,"sentiment":"positive","sentiment_score":0.6442646086215973},{"text":"Thank you.","start":357.49503,"end":358.315,"sentiment":"positive","sentiment_score":0.492801770567894},{"text":"That's okay.","start":361.68893,"end":362.48895,"sentiment":"neutral","sentiment_score":0.11652824282646179},{"text":"Thanks.","start":362.48895,"end":362.98895,"sentiment":"neutral","sentiment_score":0.17686983942985535},{"text":"Bye.","start":363.12894,"end":363.62894,"sentiment":"neutral","sentiment_score":0.1430569589138031}],"sentiment":"positive","sentiment_score":0.35338950529694557,"num_words":8,"start":356.855,"end":363.62894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Lynetteel?\n\nChannel 1: Hi.\n\nChannel 0: Hello?\n\nChannel 1: Hi. I just wanna get a an update on our modem arrival that was purchased for our Internet.\n\nChannel 0: Yes. One second. May I have the name\n\nChannel 1: Yep.\n\nChannel 0: of the person?\n\nChannel 1: I think. It's under Athena, a t h I n a.\n\nChannel 0: Alright. Okay. That came through on Friday. Right? Yeah.\n\nI think that came through on the fifth. The fifth. The fifth.\n\nChannel 1: Sorry?\n\nChannel 0: The fifth.\n\nChannel 1: I think that was it's I think that was on Thursday. Oh, no. The the fifth was Wednesday. Sorry.\n\nChannel 0: Yeah. Wednesday. I think there was I'm not sure. That you should have that router already because it was on express postage. I think, is\n\nChannel 1: That's\n\nChannel 0: it? It's\n\nChannel 1: yeah. That's\n\nChannel 0: yeah.\n\nChannel 1: right.\n\nChannel 0: You haven't received it yet. Right?\n\nChannel 1: Well, I didn't receive a confirmation\n\nChannel 0: I\n\nChannel 1: either saying that it was being posted or\n\nChannel 0: probably probably got stuck with Australia Post. I'll have to give them a call on Monday. Because if it's if you haven't received anything, then I've gotta call them and find out what's going on. If you received it, then you need to\n\nChannel 1: tracking\n\nChannel 0: call them. Have you have you received any tracking number via text?\n\nChannel 1: No.\n\nChannel 0: Or\n\nChannel 1: No no tracking numbers have been sent to.\n\nChannel 0: okay. Well, it's too late now because they shut they shut at 01:00 Saturdays.\n\nChannel 1: Oh.\n\nChannel 0: Yeah. They yeah. Unfortunately, 01:00. No. I\n\nChannel 1: Was\n\nChannel 0: can't do\n\nChannel 1: I\n\nChannel 0: nothing.\n\nChannel 1: supposed to receive the tracking number? Was I supposed to receive a tracking number?\n\nChannel 0: Sorry? And, normally, once once we leave it at Australia Post, soon as they scan it,\n\nChannel 1: Yeah.\n\nChannel 0: you normally should receive a tracking number both to your mobile number\n\nChannel 1: Yeah.\n\nChannel 0: that ends in 579 or your email.\n\nChannel 1: Yeah. Nothing's come through.\n\nChannel 0: Okay. Well, I'll have to sorry. Gonna have to wait till Monday morning to find out what happened.\n\nChannel 1: Yeah.\n\nChannel 0: The problem is is, you know, we're like, we'll we'll get everything ready. Once we're leaving with Australia Post, it's out of our hands on what happens thereafter.\n\nChannel 1: Mhmm.\n\nChannel 0: And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors? They're very, very good. But, yeah, sometimes you might get something like this, might get overlooked or something. I'm not sure. But\n\nChannel 1: Pete?\n\nChannel 0: as I said sorry?\n\nChannel 1: Yes. Just one more thing. Can you confirm\n\nChannel 0: Give\n\nChannel 1: the postal address?\n\nChannel 0: me one second. Okay. I'll just need to\n\nChannel 1: Yep.\n\nChannel 0: confirm that, I'll just need the date of birth of the of the account holder.\n\nChannel 1: Yeah. That's 12/12/2001.\n\nChannel 0: Alright. Beautiful. That's Unit 216170 Anthony Rolfe Avenue\n\nChannel 1: Correct.\n\nChannel 0: in Gangalind, which\n\nChannel 1: That's\n\nChannel 0: is\n\nChannel 1: right.\n\nChannel 0: the ACT with ZIP code or the area code 2912. Okay.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: yeah. That's yeah. We put the postal address to a different one, not the serve that's the service address, though.\n\nChannel 0: Oh, okay. Sorry. Yeah. The actual address is 8\n\nChannel 1: Dundalli?\n\nChannel 0: Dundalli Street, Bonarra.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So\n\nChannel 1: Is that the modem getting posted to\n\nChannel 0: yeah.\n\nChannel 1: that\n\nChannel 0: That's where the money should should arrive at that address. Which address are you at then?\n\nChannel 1: address? Well well, we just got keys for the new place, which is 216 Of 170 Anthony\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Road. Yes.\n\nChannel 0: And\n\nChannel 1: That's\n\nChannel 0: when\n\nChannel 1: the\n\nChannel 0: are you moving into that place?\n\nChannel 1: We've moved in, but we've addressed Yes. We we've moved in now, but we've put we wanted the modem to be posted to 8 Dundalli Street\n\nChannel 0: Yeah.\n\nChannel 1: in\n\nChannel 0: Yeah. Yeah. That that's not\n\nChannel 1: yes.\n\nChannel 0: a problem. Alright. Look. I right now, I've got my hands tied. I can not do nothing till Monday morning.\n\nChannel 1: Okay. Alrighty.\n\nChannel 0: Alright?\n\nChannel 1: So\n\nChannel 0: I will get all that sorted for you on Monday. Once you receive the router, that's on a little networks. So wherever in the new apartment, you'll have two little boxes of black one and a white one. Then from the white one to the black one, you got the optic cable, then you just connect the router to that little black box.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Just put in the Ethernet slot. There should be an Ethernet slot there.\n\nChannel 1: Okay.\n\nChannel 0: The other\n\nChannel 1: Yes.\n\nChannel 0: one just goes to the back of the router in the WA import, and that's in. Just wait about could take about a minute, a minute and a half. Sometimes it takes thirty seconds. It just depends on how quick it takes\n\nChannel 1: Yep.\n\nChannel 0: just to pick up the signal. And that's it. You're online. Because everything is done from our end. You don't have to do nothing.\n\nJust plug and play.\n\nChannel 1: Okay. And will I hear back from you guys on Monday?\n\nChannel 0: Yeah. Yeah. Definitely. A 100%. I'll I'll write this down in our log.\n\nSo if not myself, one of the teams will pick it up, and they'll call Australia Post\n\nChannel 1: Yep.\n\nChannel 0: and find out what happened, then then we'll get back to you. We'll make sure that the latest latest latest, you should get it Monday or Tuesday next week.\n\nChannel 1: Yeah. I passed. Alrighty. No.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks.\n\nChannel 0: Okay. Sorry about that. I've just yeah. I gotta find out why that's happened. It's just weird.\n\nChannel 1: Yeah. Yeah. I\n\nChannel 0: But\n\nChannel 1: was I\n\nChannel 0: but\n\nChannel 1: didn't\n\nChannel 0: sometimes\n\nChannel 1: receive\n\nChannel 0: it does\n\nChannel 1: I\n\nChannel 0: happen. It\n\nChannel 1: that's\n\nChannel 0: does happen. Yeah.\n\nChannel 1: what\n\nChannel 0: Sometimes\n\nChannel 1: I\n\nChannel 0: they get lost in postage and they've they come all the way back to us.\n\nChannel 1: yeah. Okay. Alrighty.\n\nChannel 0: Alright. Yeah.\n\nChannel 1: I'll\n\nChannel 0: Alright.\n\nChannel 1: wait\n\nChannel 0: Leave that with us. So\n\nChannel 1: to\n\nChannel 0: you're you're Asena. Yeah?\n\nChannel 1: I think you know. Yep.\n\nChannel 0: Alright. No worries. I'll write that down now in the logbook, and we'll get back to you Monday morning.\n\nChannel 1: Sounds great. Thank you.\n\nChannel 0: Alright. Thank you very much, and apologies for the for the delay.\n\nChannel 1: That's okay. Thanks. Bye.\n\nChannel 0: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Lynetteel?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.013859344646334648}],"sentiment":"neutral","sentiment_score":0.013859344646334648,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.04680720716714859}],"sentiment":"neutral","sentiment_score":0.04680720716714859,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Hello?","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.055099256336688995}],"sentiment":"neutral","sentiment_score":0.055099256336688995,"channel":0,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"Hi.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.1319640576839447},{"text":"I just wanna get a an update on our modem arrival that was purchased for our Internet.","start":5.52,"end":13.46,"sentiment":"neutral","sentiment_score":0.22379523428047404}],"sentiment":"neutral","sentiment_score":0.21869350224733353,"channel":1,"num_words":18,"start":5.04,"end":13.46},{"sentences":[{"text":"Yes.","start":14.895,"end":15.295,"sentiment":"neutral","sentiment_score":0.11598451435565948},{"text":"One second.","start":15.295,"end":15.935,"sentiment":"neutral","sentiment_score":0.07486293464899063},{"text":"May I have the name","start":15.935,"end":17.235,"sentiment":"neutral","sentiment_score":0.06423972323536872}],"sentiment":"neutral","sentiment_score":0.07336362497881055,"channel":0,"num_words":8,"start":14.895,"end":17.235},{"sentences":[{"text":"Yep.","start":17.994999,"end":18.395,"sentiment":"neutral","sentiment_score":0.05381418764591217}],"sentiment":"neutral","sentiment_score":0.05381418764591217,"channel":1,"num_words":1,"start":17.994999,"end":18.395},{"sentences":[{"text":"of the person?","start":18.015,"end":18.835,"sentiment":"neutral","sentiment_score":0.04109540581703186}],"sentiment":"neutral","sentiment_score":0.04109540581703186,"channel":0,"num_words":3,"start":18.015,"end":18.835},{"sentences":[{"text":"I think.","start":18.395,"end":19.055,"sentiment":"neutral","sentiment_score":0.019352306611835957},{"text":"It's under Athena, a t h I n a.","start":19.755001,"end":23.455,"sentiment":"neutral","sentiment_score":0.023614690949519474}],"sentiment":"neutral","sentiment_score":0.022839711979031563,"channel":1,"num_words":11,"start":18.395,"end":23.455},{"sentences":[{"text":"Alright.","start":25.295,"end":25.795,"sentiment":"neutral","sentiment_score":0.08924175798892975},{"text":"Okay.","start":25.855,"end":26.355,"sentiment":"neutral","sentiment_score":0.1272321790456772},{"text":"That came through on Friday.","start":26.735,"end":28.599998,"sentiment":"neutral","sentiment_score":0.1589442491531372},{"text":"Right?","start":28.66,"end":29.16,"sentiment":"neutral","sentiment_score":0.09663555026054382},{"text":"Yeah.","start":31.14,"end":31.38,"sentiment":"neutral","sentiment_score":0.0714222863316536}],"sentiment":"neutral","sentiment_score":0.13102811326583227,"channel":0,"num_words":9,"start":25.295,"end":31.38},{"sentences":[{"text":"I think that came through on the fifth.","start":31.38,"end":33.64,"sentiment":"neutral","sentiment_score":0.0630728299729526},{"text":"The fifth.","start":34.82,"end":35.379997,"sentiment":"neutral","sentiment_score":0.015294336248189211},{"text":"The 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that with us.","start":345.47998,"end":346.62,"sentiment":"neutral","sentiment_score":0.025067471899092197},{"text":"So","start":347.08,"end":347.4,"sentiment":"neutral","sentiment_score":0.050393104553222656}],"sentiment":"neutral","sentiment_score":0.03013259842991829,"channel":0,"num_words":5,"start":345.47998,"end":347.4},{"sentences":[{"text":"to","start":347.295,"end":347.795,"sentiment":"neutral","sentiment_score":0.0453653484582901}],"sentiment":"neutral","sentiment_score":0.0453653484582901,"channel":1,"num_words":1,"start":347.295,"end":347.795},{"sentences":[{"text":"you're you're Asena.","start":347.4,"end":349.15997,"sentiment":"neutral","sentiment_score":0.05196989079316457},{"text":"Yeah?","start":349.15997,"end":349.65997,"sentiment":"neutral","sentiment_score":0.02660318464040756}],"sentiment":"neutral","sentiment_score":0.04562821425497532,"channel":0,"num_words":4,"start":347.4,"end":349.65997},{"sentences":[{"text":"I think you 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great.","start":356.855,"end":357.49503,"sentiment":"positive","sentiment_score":0.6442646086215973},{"text":"Thank you.","start":357.49503,"end":358.315,"sentiment":"positive","sentiment_score":0.492801770567894}],"sentiment":"positive","sentiment_score":0.5685331895947456,"channel":1,"num_words":4,"start":356.855,"end":358.315},{"sentences":[{"text":"Alright.","start":358.13892,"end":358.37894,"sentiment":"neutral","sentiment_score":0.1787790060043335},{"text":"Thank you very much, and apologies for the for the delay.","start":358.37894,"end":361.51892,"sentiment":"neutral","sentiment_score":0.02260701527649706}],"sentiment":"neutral","sentiment_score":0.0356213478371501,"channel":0,"num_words":12,"start":358.13892,"end":361.51892},{"sentences":[{"text":"That's okay.","start":361.68893,"end":362.48895,"sentiment":"neutral","sentiment_score":0.11652824282646179},{"text":"Thanks.","start":362.48895,"end":362.98895,"sentiment":"neutral","sentiment_score":0.17686983942985535},{"text":"Bye.","start":363.12894,"end":363.62894,"sentiment":"neutral","sentiment_score":0.1430569589138031}],"sentiment":"neutral","sentiment_score":0.1382458209991455,"channel":1,"num_words":4,"start":361.68893,"end":363.62894},{"sentences":[{"text":"Okay.","start":363.25894,"end":363.65894,"sentiment":"positive","sentiment_score":0.3644119799137115},{"text":"Thank you.","start":363.65894,"end":364.05893,"sentiment":"positive","sentiment_score":0.7871817648410797},{"text":"Bye.","start":364.05893,"end":364.55893,"sentiment":"neutral","sentiment_score":-0.0822952538728714}],"sentiment":"positive","sentiment_score":0.4641200639307499,"channel":0,"num_words":4,"start":363.25894,"end":364.55893}]},"summary":{"result":"success","short":"The customer is calling to inquire about their modem and is concerned about the delivery date. The agent confirms that the modem was sent on the fifth and that they will send a replacement router to the customer's new address. The agent also advises the customer to check for tracking numbers and confirms the new address and account holder's information. The call ends with the agent promising to follow up on Monday and apologizing for the delay."},"intents":{"segments":[{"text":"I just wanna get a an update on our modem arrival that was purchased for our Internet. Yes.","start_word":4,"end_word":21,"intents":[{"intent":"Inquire about modem arrival","confidence_score":0.0022995782},{"intent":"Follow up on shipment","confidence_score":0.00038954703}]},{"text":"That you should have that router already because it was on express postage. I think, is That's it?","start_word":96,"end_word":113,"intents":[{"intent":"Confirm router status","confidence_score":0.054306734}]},{"text":"If you received it, then you need to tracking call them. Have you have you received any tracking number via text? No.","start_word":175,"end_word":196,"intents":[{"intent":"Receive tracking number","confidence_score":0.17455755}]},{"text":"And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors?","start_word":336,"end_word":364,"intents":[{"intent":"Request router delivery","confidence_score":0.02678689}]},{"text":"And will I hear back from you guys on Monday? Yeah.","start_word":764,"end_word":774,"intents":[{"intent":"Request response","confidence_score":0.0013195507}]}]},"sentiments":{"segments":[{"text":"Lynetteel? Hi. Hello? Hi. I just wanna get a an update on our modem arrival that was purchased for our Internet. Yes. One second. May I have the name Yep. of the person? I think. It's under Athena, a t h I n a. Alright. Okay. That came through on Friday. Right? Yeah. I think that came through on the fifth. The fifth. The fifth. Sorry? The fifth. I think that was it's I think that was on Thursday. Oh, no. The the fifth was Wednesday. Sorry. Yeah. Wednesday. I think there was I'm not sure. That you should have that router already because it was on express postage. I think, is That's it? It's yeah. That's yeah. right. You haven't received it yet. Right?","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":0.04302071034908295},{"text":"Well, I didn't receive a confirmation I either saying that it was being posted or probably probably got stuck with Australia Post. I'll have to give them a call on Monday. Because if it's if you haven't received anything, then I've gotta call them and find out what's going on.","start_word":125,"end_word":174,"sentiment":"negative","sentiment_score":-0.39712753891944885},{"text":"If you received it, then you need to tracking call them. Have you have you received any tracking number via text? No. Or No no tracking numbers have been sent to. okay. Well, it's too late now because they shut they shut at 01:00 Saturdays. Oh. Yeah. They yeah. Unfortunately, 01:00. No. I Was can't do I nothing. supposed to receive the tracking number? Was I supposed to receive a tracking number? Sorry? And, normally, once once we leave it at Australia Post, soon as they scan it, Yeah. you normally should receive a tracking number both to your mobile number Yeah. that ends in 579 or your email. Yeah. Nothing's come through. Okay. Well, I'll have to sorry.","start_word":175,"end_word":293,"sentiment":"neutral","sentiment_score":-0.1728174388408661},{"text":"Gonna have to wait till Monday morning to find out what happened.","start_word":294,"end_word":305,"sentiment":"negative","sentiment_score":-0.3676864802837372},{"text":"Yeah.","start_word":306,"end_word":306,"sentiment":"neutral","sentiment_score":-0.18561366200447085},{"text":"The problem is is, you know, we're like, we'll we'll get everything ready.","start_word":307,"end_word":319,"sentiment":"negative","sentiment_score":-0.35027721524238586},{"text":"Once we're leaving with Australia Post, it's out of our hands on what happens thereafter. Mhmm. And, look, I can I can guarantee you that, you know, we can send out a 100 routers through Australia Post, and you might get one or two errors?","start_word":320,"end_word":364,"sentiment":"neutral","sentiment_score":-0.02283507026731968},{"text":"They're very, very good.","start_word":365,"end_word":368,"sentiment":"positive","sentiment_score":0.5212908983230591},{"text":"But, yeah, sometimes you might get something like this, might get overlooked or something. I'm not sure. But Pete? as I said sorry? Yes. Just one more thing. Can you confirm Give the postal address? me one second. Okay. I'll just need to Yep. confirm that, I'll just need the date of birth of the of the account holder. Yeah. That's 12/12/2001. Alright. Beautiful. That's Unit 216170 Anthony Rolfe Avenue Correct. in Gangalind, which That's is right. the ACT with ZIP code or the area code 2912. Okay. That's So yeah. That's yeah. We put the postal address to a different one, not the serve that's the service address, though. Oh, okay. Sorry. Yeah. The actual address is 8 Dundalli? Dundalli Street, Bonarra. Yep. Okay. So Is that the modem getting posted to yeah. that That's where the money should should arrive at that address. Which address are you at then? address? Well well, we just got keys for the new place, which is 216 Of 170 Anthony Yeah. Yeah. Road. Yes. And That's when the are you moving into that place? We've moved in, but we've addressed Yes. We we've moved in now, but we've put we wanted the modem to be posted to 8 Dundalli Street Yeah. in Yeah. Yeah. That that's not yes. a problem. Alright. Look. I right now, I've got my hands tied. I can not do nothing till Monday morning. Okay. Alrighty. Alright? So I will get all that sorted for you on Monday. Once you receive the router, that's on a little networks. So wherever in the new apartment, you'll have two little boxes of black one and a white one. Then from the white one to the black one, you got the optic cable, then you just connect the router to that little black box. Yes. Yeah. Yeah. Just put in the Ethernet slot. There should be an Ethernet slot there. Okay. The other Yes. one just goes to the back of the router in the WA import, and that's in. Just wait about could take about a minute, a minute and a half. Sometimes it takes thirty seconds. It just depends on how quick it takes Yep. just to pick up the signal. And that's it. You're online. Because everything is done from our end. You don't have to do nothing. Just plug and play. Okay. And will I hear back from you guys on Monday? Yeah. Yeah. Definitely.","start_word":369,"end_word":776,"sentiment":"neutral","sentiment_score":0.037363809574076985},{"text":"A 100%.","start_word":777,"end_word":778,"sentiment":"positive","sentiment_score":0.366489976644516},{"text":"I'll I'll write this down in our log. So if not myself, one of the teams will pick it up, and they'll call Australia Post Yep. and find out what happened, then then we'll get back to you. We'll make sure that the latest latest latest, you should get it Monday or Tuesday next week. Yeah. I passed. Alrighty. No. Yeah. Thanks. Okay. Sorry about that. I've just yeah. I gotta find out why that's happened. It's just weird. Yeah. Yeah. I But was I but didn't sometimes receive it does I happen. It that's does happen. Yeah. what Sometimes I they get lost in postage and they've they come all the way back to us. yeah. Okay. Alrighty. Alright. Yeah. I'll Alright. wait Leave that with us. So to you're you're Asena. Yeah? I think you know. Yep. Alright. No worries. I'll write that down now in the logbook, and we'll get back to you Monday morning.","start_word":779,"end_word":936,"sentiment":"neutral","sentiment_score":0.0191482026129961},{"text":"Sounds great. Thank you.","start_word":937,"end_word":940,"sentiment":"positive","sentiment_score":0.5584322810173035},{"text":"Alright. Thank you very much, and apologies for the for the delay. That's okay. Thanks. Bye.","start_word":941,"end_word":956,"sentiment":"neutral","sentiment_score":0.0660875765606761},{"text":"Okay. Thank you. Bye.","start_word":957,"end_word":960,"sentiment":"positive","sentiment_score":0.5632984042167664}],"average":{"sentiment":"neutral","sentiment_score":-0.01690042260137373}}}}