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So no matter if your estate is worth $50,000 or $5,000,000, our fee to administer it when you pass away will be based on the work we do rather than the value of your estate. If you can spare a few minutes to tell us about your estate, we can give you a fee estimate based on the assets you have now. 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Please listen to all of our menu options before making a selection. If you would like to speak to a trust manager, please press 1. If you would like to prepare or change your will or enduring power of attorney, please press 2. If you would like to report the death of someone who has a will with a public trustee or discuss a deceased estate matter, please press 3.\n\nFor all other inquiries, please press 4. We may ask you personal questions that help us meet our obligation. Your call is being transferred. Please hold. This call may be recorded for training and quality control purposes.\n\nDid you know that the public trustee recently changed the way it charges fees? We no longer charge a commission or a percentage on the value of your estate, but rather a fee that is based on the amount and type of work we do for you. This effort based fee applies to all our services, including deceased estate administration. So no matter if your estate is worth $50,000 or $5,000,000, our fee to administer it when you pass away will be based on the work we do rather than the value of your estate. If you can spare a few minutes to tell us about your estate, we can give you a fee estimate based on the assets you have now.\n\nThe actual fee will be based on the assets you hold at the time.","paragraphs":[{"sentences":[{"text":"For phoning the public trustee.","start":0.32,"end":1.9399999,"sentiment":"neutral","sentiment_score":-0.052974007278680804},{"text":"Please listen to all of our menu options before making a selection.","start":2.48,"end":6.18,"sentiment":"neutral","sentiment_score":-0.04537716399257382},{"text":"If you would like to speak to a trust manager, please press 1.","start":6.64,"end":10.5,"sentiment":"neutral","sentiment_score":-0.015906727084746726},{"text":"If you would like to prepare or change your will or enduring power of attorney, please press 2.","start":10.88,"end":17.235,"sentiment":"neutral","sentiment_score":-0.008212900824016996},{"text":"If you would like to report the death of someone who has a will with a public trustee or discuss a deceased estate matter, please press 3.","start":17.615,"end":25.875,"sentiment":"neutral","sentiment_score":-0.04295153612339938}],"sentiment":"neutral","sentiment_score":-0.03098276195426782,"channel":1,"num_words":75,"start":0.32,"end":25.875},{"sentences":[{"text":"For all other inquiries, please press 4.","start":26.31,"end":29.289999,"sentiment":"neutral","sentiment_score":0.021017245948314667},{"text":"We may ask you personal questions that help us meet our obligation.","start":29.75,"end":33.53,"sentiment":"neutral","sentiment_score":0.06556505678842466},{"text":"Your call is being transferred.","start":33.829998,"end":35.37,"sentiment":"neutral","sentiment_score":-0.026436107978224755},{"text":"Please hold.","start":35.67,"end":36.57,"sentiment":"neutral","sentiment_score":-0.039350785315036774},{"text":"This call may be recorded for training and quality control purposes.","start":37.19,"end":41.37,"sentiment":"neutral","sentiment_score":-0.041425558145750656}],"sentiment":"neutral","sentiment_score":0.007225355485806594,"channel":1,"num_words":37,"start":26.31,"end":41.37},{"sentences":[{"text":"Did you know that the public trustee recently changed the way it charges fees?","start":52.345,"end":56.605003,"sentiment":"neutral","sentiment_score":0.013782280364206858},{"text":"We no longer charge a commission or a percentage on the value of your estate, but rather a fee that is based on the amount and type of work we do for you.","start":57.120003,"end":66.26,"sentiment":"neutral","sentiment_score":0.03996405344117771},{"text":"This effort based fee applies to all our services, including deceased estate administration.","start":66.48,"end":71.7,"sentiment":"neutral","sentiment_score":0.12538030743598938},{"text":"So no matter if your estate is worth $50,000 or $5,000,000, our fee to administer it when you pass away will be based on the work we do rather than the value of your estate.","start":72.805,"end":84.265,"sentiment":"neutral","sentiment_score":0.015604612018380846},{"text":"If you can spare a few minutes to tell us about your estate, we can give you a fee estimate based on the assets you have now.","start":84.82001,"end":92.04,"sentiment":"neutral","sentiment_score":0.15435453035213328}],"sentiment":"neutral","sentiment_score":0.06438888053669305,"channel":1,"num_words":122,"start":52.345,"end":92.04},{"sentences":[{"text":"The actual fee will be based on the assets you hold at the time.","start":92.420006,"end":96.28001,"sentiment":"neutral","sentiment_score":0.04873048647173813}],"sentiment":"neutral","sentiment_score":0.04873048647173813,"channel":1,"num_words":14,"start":92.420006,"end":96.28001}]},"summary":{"result":"success","short":"The customer is calling a public trustee and is given menu options to choose from. They are then transferred to a trust manager and informed about a new fee charged to estate holders after death. The trust manager explains that the fee is based on work done for the customer and offers to give a fee estimate based on their assets."},"intents":{"segments":[{"text":"For phoning the public trustee. Please listen to all of our menu options before making a selection.","start_word":1,"end_word":17,"intents":[{"intent":"Guide callers effectively","confidence_score":0.021067236}]}]},"sentiments":{"segments":[{"text":"For phoning the public trustee. Please listen to all of our menu options before making a selection. If you would like to speak to a trust manager, please press 1. If you would like to prepare or change your will or enduring power of attorney, please press 2. If you would like to report the death of someone who has a will with a public trustee or discuss a deceased estate matter, please press 3. For all other inquiries, please press 4. We may ask you personal questions that help us meet our obligation. Your call is being transferred. Please hold. This call may be recorded for training and quality control purposes. Did you know that the public trustee recently changed the way it charges fees? We no longer charge a commission or a percentage on the value of your estate, but rather a fee that is based on the amount and type of work we do for you. This effort based fee applies to all our services, including deceased estate administration. So no matter if your estate is worth $50,000 or $5,000,000, our fee to administer it when you pass away will be based on the work we do rather than the value of your estate. If you can spare a few minutes to tell us about your estate, we can give you a fee estimate based on the assets you have now. The actual fee will be based on the assets you hold at the time.","start_word":0,"end_word":247,"sentiment":"neutral","sentiment_score":0.028136249631643295}],"average":{"sentiment":"neutral","sentiment_score":0.02813625004556444}}}}