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It's Dana from OC Can you hear me okay? Oh, fantastic. So sorry about that. There was absolutely nothing on the other end of the phone.\n\nI'm so sorry. Oh, good. I had you booked in to go to your updated statement of advice. Is now still a good time there for you? Oh.\n\nOh, congratulations. That is honestly absolutely fine. Do you have some time now for me to reschedule, or did you want them to get me to get the girls to give you a call later on and rebook in a time? It's honestly okay. Sorry about that.\n\nYeah. Yeah. Absolutely. Just double checking really quick the calendar side of things. Late afternoon, do you mean sort of four, 05:00?\n\nOr Yep. Yeah. That's absolutely fine. Look. Next week, unfortunately, is pretty well booked out.\n\nBut the following week, the twenty sixth, which is a Wednesday, I do have 05:00 available if that would suit you there, Luke. Yep. Yep. Beautiful. Look.\n\nThank you so much. Congratulations on the new job. I look forward to catching up with you then. Easy done. Thanks, Luke.\n\nNo worries. Talk to you soon. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Luke.","start":10.24,"end":10.8,"sentiment":"neutral","sentiment_score":0.021000398322939873},{"text":"It's Dana from OC Can you hear me okay?","start":10.8,"end":13.555,"sentiment":"neutral","sentiment_score":0.02212904476457172},{"text":"Oh, fantastic.","start":15.615,"end":16.515,"sentiment":"positive","sentiment_score":0.444943904876709},{"text":"So sorry about that.","start":16.735,"end":17.455,"sentiment":"neutral","sentiment_score":-0.1127445325255394},{"text":"There was absolutely nothing on the other end of the phone.","start":17.455,"end":19.695,"sentiment":"neutral","sentiment_score":-0.23459044234319168}],"sentiment":"neutral","sentiment_score":-0.0678722495213151,"num_words":28,"start":10.24,"end":19.695},{"sentences":[{"text":"I'm so sorry.","start":19.695,"end":20.595001,"sentiment":"neutral","sentiment_score":-0.16454143077135086},{"text":"Oh, 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mean sort of four, 05:00?","start":57.44,"end":59.84,"sentiment":"neutral","sentiment_score":0.011746913401616944}],"sentiment":"neutral","sentiment_score":0.03743177135898308,"num_words":22,"start":52.114998,"end":59.84},{"sentences":[{"text":"Or Yep.","start":59.84,"end":62.5,"sentiment":"neutral","sentiment_score":0.03057556366547942},{"text":"Yeah.","start":63.519997,"end":63.76,"sentiment":"neutral","sentiment_score":0.11386054754257202},{"text":"That's absolutely fine.","start":63.76,"end":65.119995,"sentiment":"neutral","sentiment_score":0.17045157154401144},{"text":"Look.","start":65.119995,"end":65.44,"sentiment":"neutral","sentiment_score":0.05921367555856705},{"text":"Next week, unfortunately, is pretty well booked out.","start":65.44,"end":67.68,"sentiment":"neutral","sentiment_score":-0.04211601661518216}],"sentiment":"neutral","sentiment_score":0.027243462142844996,"num_words":15,"start":59.84,"end":67.68},{"sentences":[{"text":"But the following week, the twenty sixth, 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It's Dana from OC Can you hear me okay?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Oh, fantastic. So sorry about that. There was absolutely nothing on the other end of the phone. I'm so sorry.\n\nChannel 1: That's all good. It's all good.\n\nChannel 0: Oh, good. I had you booked in to go to your updated statement of advice. Is now still a good time there for you?\n\nChannel 1: Not at this stage. I'm I'm just I'm at work at the moment. I managed to\n\nChannel 0: Oh.\n\nChannel 1: that's now it's a snagging new job. I'm just at work at\n\nChannel 0: Oh,\n\nChannel 1: the moment. So\n\nChannel 0: congratulations. That is honestly absolutely fine. Do you have some time now for me to reschedule, or did you want them to get me to get the girls to give you a call later on and rebook in a time? It's honestly okay. Sorry about that.\n\nChannel 1: If you if you can if we can reschedule it to, say, some some point in the late afternoon.\n\nChannel 0: Yeah. Yeah. Absolutely. Just double checking really quick the calendar side of things. Late afternoon, do you mean sort of four, 05:00?\n\nOr\n\nChannel 1: Yeah. That yeah. Yeah. The lighter the\n\nChannel 0: Yep.\n\nChannel 1: lighter, the better. Yep.\n\nChannel 0: Yeah. That's absolutely fine. Look. Next week, unfortunately, is pretty well booked out. But the following week, the twenty sixth, which is a Wednesday, I do have 05:00 available if that would\n\nChannel 1: Yep.\n\nChannel 0: suit you there, Luke.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: That that'll probably be for the best. '20 the twenty sixth at 05:00.\n\nChannel 0: Yep. Beautiful. Look. Thank you so much. Congratulations on the new job.\n\nI look forward to catching up with you then. Easy done.\n\nChannel 1: No. All good. Thank you very much, Dana.\n\nChannel 0: Thanks,\n\nChannel 1: I'll talk\n\nChannel 0: Luke.\n\nChannel 1: to you later on. Cheers.\n\nChannel 0: No worries. Talk to you soon. See you later.\n\nChannel 1: Alright.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.012288972735404968}],"sentiment":"neutral","sentiment_score":0.012288972735404968,"channel":1,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"Hi, Luke.","start":10.24,"end":10.8,"sentiment":"neutral","sentiment_score":0.021000398322939873},{"text":"It's Dana from OC Can you hear me okay?","start":10.8,"end":13.555,"sentiment":"neutral","sentiment_score":0.02212904476457172}],"sentiment":"neutral","sentiment_score":0.021923836320638657,"channel":0,"num_words":11,"start":10.24,"end":13.555},{"sentences":[{"text":"Yes.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.05544386804103851},{"text":"I can hear 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Dana.","start":86.27287,"end":87.312874,"sentiment":"positive","sentiment_score":0.39760819673538206}],"sentiment":"neutral","sentiment_score":0.3306791353970766,"channel":1,"num_words":8,"start":85.15287,"end":87.312874},{"sentences":[{"text":"Thanks,","start":87.11288,"end":87.51288,"sentiment":"positive","sentiment_score":0.33464905619621277}],"sentiment":"positive","sentiment_score":0.33464905619621277,"channel":0,"num_words":1,"start":87.11288,"end":87.51288},{"sentences":[{"text":"I'll talk","start":87.312874,"end":87.55287,"sentiment":"neutral","sentiment_score":0.2428421452641487}],"sentiment":"neutral","sentiment_score":0.2428421452641487,"channel":1,"num_words":2,"start":87.312874,"end":87.55287},{"sentences":[{"text":"Luke.","start":87.51288,"end":88.01288,"sentiment":"neutral","sentiment_score":0.2150317281484604}],"sentiment":"neutral","sentiment_score":0.2150317281484604,"channel":0,"num_words":1,"start":87.51288,"end":88.01288},{"sentences":[{"text":"to you later on.","start":87.55287,"end":88.43288,"sentiment":"neutral","sentiment_score":0.1683102510869503},{"text":"Cheers.","start":88.43288,"end":88.93288,"sentiment":"neutral","sentiment_score":0.274915874004364}],"sentiment":"neutral","sentiment_score":0.18963137567043303,"channel":1,"num_words":5,"start":87.55287,"end":88.93288},{"sentences":[{"text":"No worries.","start":88.55288,"end":89.27288,"sentiment":"neutral","sentiment_score":0.1512816846370697},{"text":"Talk to you soon.","start":89.27288,"end":90.072876,"sentiment":"neutral","sentiment_score":0.15178361907601357},{"text":"See you later.","start":90.072876,"end":90.79288,"sentiment":"neutral","sentiment_score":0.1440983364979426}],"sentiment":"neutral","sentiment_score":0.1491103172302246,"channel":0,"num_words":9,"start":88.55288,"end":90.79288},{"sentences":[{"text":"Alright.","start":90.59287,"end":90.992874,"sentiment":"neutral","sentiment_score":0.14789220690727234}],"sentiment":"neutral","sentiment_score":0.14789220690727234,"channel":1,"num_words":1,"start":90.59287,"end":90.992874},{"sentences":[{"text":"Bye.","start":90.79288,"end":91.29288,"sentiment":"neutral","sentiment_score":0.126551553606987}],"sentiment":"neutral","sentiment_score":0.126551553606987,"channel":0,"num_words":1,"start":90.79288,"end":91.29288},{"sentences":[{"text":"Bye bye.","start":90.992874,"end":91.65287,"sentiment":"neutral","sentiment_score":0.09986173361539841}],"sentiment":"neutral","sentiment_score":0.09986173361539841,"channel":1,"num_words":2,"start":90.992874,"end":91.65287}]},"summary":{"result":"success","short":"The customer, Luke, receives a call from Dana from OC Can. Dana apologizes for a previous issue but confirms that Luke is still available to reschedule. Dana suggests a time for the upcoming week and they agree on a time for the following week. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"I had you booked in to go to your updated statement of advice. Is now still a good time there for you? Not at this stage.","start_word":45,"end_word":70,"intents":[{"intent":"Check availability","confidence_score":0.02234693}]},{"text":"Congratulations on the new job. I look forward to catching up with you then. Easy done.","start_word":259,"end_word":274,"intents":[{"intent":"Congratulate on job","confidence_score":0.005205737}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Luke. It's Dana from OC Can you hear me okay? Yes. I can hear you.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.032894033938646317},{"text":"Oh, fantastic.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.444943904876709},{"text":"So sorry about that. There was absolutely nothing on the other end of the phone. I'm so sorry. That's all good.","start_word":19,"end_word":39,"sentiment":"neutral","sentiment_score":-0.09447599947452544},{"text":"It's all good.","start_word":40,"end_word":42,"sentiment":"positive","sentiment_score":0.3889176547527313},{"text":"Oh, good. I had you booked in to go to your updated statement of advice. Is now still a good time there for you? Not at this stage. I'm I'm just I'm at work at the moment. I managed to Oh. that's now it's a snagging new job. I'm just at work Oh, at the moment.","start_word":43,"end_word":98,"sentiment":"neutral","sentiment_score":-0.023287825286388397},{"text":"So congratulations. That is honestly absolutely fine.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.341515451669693},{"text":"Do you have some time now for me to reschedule, or did you want them to get me to get the girls to give you a call later on and rebook in a time? It's honestly okay. Sorry about that. If you if you can if we can reschedule it to, say, some some point in the late afternoon. Yeah. Yeah. Absolutely. Just double checking really quick the calendar side of things. Late afternoon, do you mean sort of four, 05:00? Or Yeah. That yeah. Yeah. The lighter the Yep. lighter, the better. Yep. Yeah. That's absolutely fine. Look. Next week, unfortunately, is pretty well booked out. But the following week, the twenty sixth, which is a Wednesday, I do have 05:00 available if that would Yep. suit you there, Luke. Yeah. Yep. That that'll probably be for the best. '20 the twenty sixth at 05:00. Yep.","start_word":106,"end_word":252,"sentiment":"neutral","sentiment_score":0.03269808739423752},{"text":"Beautiful. Look. Thank you so much. Congratulations on the new job. I look forward to catching up with you then.","start_word":253,"end_word":272,"sentiment":"positive","sentiment_score":0.5566097497940063},{"text":"Easy done. No. All good.","start_word":273,"end_word":277,"sentiment":"neutral","sentiment_score":0.25651589035987854},{"text":"Thank you very much, Dana.","start_word":278,"end_word":282,"sentiment":"positive","sentiment_score":0.40339332818984985},{"text":"Thanks, I'll talk Luke. to you later on. Cheers. No worries. Talk to you soon. See you later. Alright. Bye. Bye bye.","start_word":283,"end_word":304,"sentiment":"neutral","sentiment_score":0.1793918013572693}],"average":{"sentiment":"neutral","sentiment_score":0.0809209088742475}}}}