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Good morning. My name is Melissa calling from irritale au. I'm good. Thank you for asking.\n\nMy registered email address is melissa@irritale.net.au. Sure. Besida. Ignacio Besida. Yeah.\n\nWe got a news that from October 1, the applicable card transaction fees that are currently passed or passed to our customer will instead be payable on our end. So it's only for card transactions. How about the bank account transactions? Mhmm. Oh, credit card.\n\nOkay. Got it. So credit card transaction's only yeah. That's all I need. Thank you so much for the confirmation, Amy.\n\nThank you. You do the same. 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Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Amy. Hi. How are you? Yep. No worries. I'll just get the account open. Melissa, can you just confirm as well just your last name, please? Okay. Yep. I've got Ignacio. Thank you. Alright. And how can I help you today? No. So the bank account transactions are not affected, So you are still able to pass those on after the October 1. It's only credit card transaction fees. Yep. Yep. Okay. No worries. Alright. Well, have a good day, Melissa. Thank you. 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you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Amy.\n\nHi. How are you? Yep. No worries. I'll just get the account open.\n\nMelissa, can you just confirm as well just your last name, please? Okay. Yep. I've got Ignacio. Thank you.\n\nAlright. And how can I help you today? No. So the bank account transactions are not affected, So you are still able to pass those on after the October 1. It's only credit card transaction fees.\n\nYep. Yep. Okay. No worries. Alright.\n\nWell, have a good day, Melissa. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.38061606884002686},{"text":"Please note your call may be recorded for training or security purposes.","start":3.04,"end":6.5,"sentiment":"neutral","sentiment_score":0.025139169146617252},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":0.03416779626379995},{"text":"Otherwise, for sales, please press 2.","start":11.679999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.013646137590209642},{"text":"For client success account management, please press 3.","start":14.264999,"end":17.324999,"sentiment":"neutral","sentiment_score":0.03647846425883472}],"sentiment":"neutral","sentiment_score":0.0784107917547226,"num_words":50,"start":0.71999997,"end":17.324999},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.625,"end":19.805,"sentiment":"neutral","sentiment_score":0.019311251894881327},{"text":"To hear these options again, please press 5.","start":20.025,"end":22.445,"sentiment":"neutral","sentiment_score":0.019208715413697064},{"text":"Thank you.","start":22.825,"end":23.564999,"sentiment":"neutral","sentiment_score":0.30565761029720306},{"text":"Thank you for calling Worldpay for platforms.","start":52.015,"end":54.015,"sentiment":"positive","sentiment_score":0.3910660743713379},{"text":"You're speaking with Amy.","start":54.015,"end":55.28,"sentiment":"neutral","sentiment_score":0.15238602831959724}],"sentiment":"neutral","sentiment_score":0.15658737367226017,"num_words":27,"start":17.625,"end":55.28},{"sentences":[{"text":"Hi.","start":62.379997,"end":62.699997,"sentiment":"neutral","sentiment_score":0.2227391004562378},{"text":"How are 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Ignacio.","start":85.35,"end":86.33,"sentiment":"neutral","sentiment_score":0.13185223440329233},{"text":"Thank you.","start":86.549995,"end":87.369995,"sentiment":"positive","sentiment_score":0.38496313989162445}],"sentiment":"neutral","sentiment_score":0.14989865963396273,"num_words":19,"start":76.134995,"end":87.369995},{"sentences":[{"text":"Alright.","start":87.59,"end":87.909996,"sentiment":"neutral","sentiment_score":0.2670767307281494},{"text":"And how can I help you today?","start":87.909996,"end":89.13,"sentiment":"neutral","sentiment_score":0.18731363330568587},{"text":"No.","start":114.74,"end":114.979996,"sentiment":"neutral","sentiment_score":-0.0723513811826706},{"text":"So the bank account transactions are not affected, So you are still able to pass those on after the October 1.","start":114.979996,"end":123.04501,"sentiment":"neutral","sentiment_score":-0.031764538337786995},{"text":"It's only credit card transaction fees.","start":123.665,"end":126.805,"sentiment":"neutral","sentiment_score":-0.05882904057701429}],"sentiment":"neutral","sentiment_score":0.013496978725824092,"num_words":36,"start":87.59,"end":126.805},{"sentences":[{"text":"Yep.","start":129.345,"end":129.845,"sentiment":"neutral","sentiment_score":0.02974468469619751},{"text":"Yep.","start":132.38501,"end":132.88501,"sentiment":"neutral","sentiment_score":0.02885275147855282},{"text":"Okay.","start":133.905,"end":134.405,"sentiment":"neutral","sentiment_score":0.22791364789009097},{"text":"No worries.","start":136.34999,"end":137.06999,"sentiment":"neutral","sentiment_score":0.19323691725730896},{"text":"Alright.","start":137.06999,"end":137.46999,"sentiment":"neutral","sentiment_score":0.25715577602386475}],"sentiment":"neutral","sentiment_score":0.155023449100554,"num_words":6,"start":129.345,"end":137.46999},{"sentences":[{"text":"Well, have a good day, Melissa.","start":137.46999,"end":138.84999,"sentiment":"positive","sentiment_score":0.48158250749111176},{"text":"Thank you.","start":141.62999,"end":142.26999,"sentiment":"positive","sentiment_score":0.3408456891775131},{"text":"Bye.","start":142.26999,"end":142.76999,"sentiment":"neutral","sentiment_score":0.13311459124088287}],"sentiment":"positive","sentiment_score":0.41158900161584216,"num_words":9,"start":137.46999,"end":142.76999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Amy.\n\nChannel 0: Hi, Amy. Good morning. My name is Melissa calling from irritale au.\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. Thank you for asking. My registered email address is melissa@irritale.net.au.\n\nChannel 1: Yep. No worries. I'll just get the account open. Melissa, can you just confirm as well just your last name, please?\n\nChannel 0: Sure. Besida. Ignacio Besida.\n\nChannel 1: Okay. Yep. I've got Ignacio. Thank you. Alright.\n\nAnd how can I help you today?\n\nChannel 0: Yeah. We got a news that from October 1, the applicable card transaction fees that are currently passed or passed to our customer will instead be payable on our end. So it's only for card transactions. How about the bank account transactions?\n\nChannel 1: No. So the bank account transactions are not affected, So you are still able to pass those on after the October 1. It's only credit card transaction fees.\n\nChannel 0: Mhmm. Oh, credit card. Okay. Got it.\n\nChannel 1: Yep.\n\nChannel 0: So credit card transaction's only yeah. That's all\n\nChannel 1: Yep.\n\nChannel 0: I need. Thank you so\n\nChannel 1: Okay.\n\nChannel 0: much for the confirmation, Amy.\n\nChannel 1: No worries. Alright. Well, have a good day, Melissa.\n\nChannel 0: Thank you. You do the same. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.38061606884002686},{"text":"Please note your call may be recorded for training or security purposes.","start":3.04,"end":6.5,"sentiment":"neutral","sentiment_score":0.025139169146617252},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":0.03416779626379995},{"text":"Otherwise, for sales, please press 2.","start":11.679999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.013646137590209642},{"text":"For client success account management, please press 3.","start":14.264999,"end":17.324999,"sentiment":"neutral","sentiment_score":0.03647846425883472}],"sentiment":"neutral","sentiment_score":0.0784107917547226,"channel":1,"num_words":50,"start":0.71999997,"end":17.324999},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.625,"end":19.805,"sentiment":"neutral","sentiment_score":0.019311251894881327},{"text":"To hear these options again, please press 5.","start":20.025,"end":22.445,"sentiment":"neutral","sentiment_score":0.019208715413697064},{"text":"Thank you.","start":22.825,"end":23.564999,"sentiment":"neutral","sentiment_score":0.30565761029720306},{"text":"Thank you for calling Worldpay for platforms.","start":52.015,"end":54.015,"sentiment":"positive","sentiment_score":0.3910660743713379},{"text":"You're speaking with Amy.","start":54.015,"end":55.28,"sentiment":"neutral","sentiment_score":0.15238602831959724}],"sentiment":"neutral","sentiment_score":0.15658737367226017,"channel":1,"num_words":27,"start":17.625,"end":55.28},{"sentences":[{"text":"Hi, Amy.","start":56.440002,"end":57.16,"sentiment":"neutral","sentiment_score":0.16887353360652924},{"text":"Good morning.","start":57.16,"end":57.88,"sentiment":"neutral","sentiment_score":0.3329128473997116},{"text":"My name is Melissa calling from irritale au.","start":57.88,"end":60.940002,"sentiment":"neutral","sentiment_score":0.22689208202064037}],"sentiment":"neutral","sentiment_score":0.2348924515148004,"channel":0,"num_words":12,"start":56.440002,"end":60.940002},{"sentences":[{"text":"Hi.","start":62.379997,"end":62.699997,"sentiment":"neutral","sentiment_score":0.2227391004562378},{"text":"How are you?","start":62.699997,"end":63.44,"sentiment":"neutral","sentiment_score":0.23117774724960327}],"sentiment":"neutral","sentiment_score":0.2290680855512619,"channel":1,"num_words":4,"start":62.379997,"end":63.44},{"sentences":[{"text":"I'm good.","start":63.96,"end":64.6,"sentiment":"positive","sentiment_score":0.43793243169784546},{"text":"Thank you for asking.","start":64.6,"end":65.74,"sentiment":"positive","sentiment_score":0.4944935441017151},{"text":"My registered email address is melissa@irritale.net.au.","start":66.76,"end":71.715,"sentiment":"neutral","sentiment_score":0.18666433046261469}],"sentiment":"neutral","sentiment_score":0.3311520852148533,"channel":0,"num_words":12,"start":63.96,"end":71.715},{"sentences":[{"text":"Yep.","start":72.534996,"end":72.854996,"sentiment":"neutral","sentiment_score":0.15371105074882507},{"text":"No worries.","start":72.854996,"end":73.415,"sentiment":"neutral","sentiment_score":0.21589447557926175},{"text":"I'll just get the account open.","start":73.415,"end":74.954994,"sentiment":"neutral","sentiment_score":0.27930283546447754},{"text":"Melissa, can you just confirm as well just your last name, please?","start":76.134995,"end":79.35,"sentiment":"neutral","sentiment_score":0.12168784191211064}],"sentiment":"neutral","sentiment_score":0.1772176722685496,"channel":1,"num_words":21,"start":72.534996,"end":79.35},{"sentences":[{"text":"Sure.","start":80.354996,"end":80.854996,"sentiment":"neutral","sentiment_score":0.0643710196018219},{"text":"Besida.","start":80.91499,"end":81.41499,"sentiment":"neutral","sentiment_score":0.05575556680560112},{"text":"Ignacio Besida.","start":81.795,"end":82.854996,"sentiment":"neutral","sentiment_score":0.06402603909373283}],"sentiment":"neutral","sentiment_score":0.06204466614872217,"channel":0,"num_words":4,"start":80.354996,"end":82.854996},{"sentences":[{"text":"Okay.","start":84.63,"end":85.03,"sentiment":"neutral","sentiment_score":0.10949587821960448},{"text":"Yep.","start":85.03,"end":85.35,"sentiment":"neutral","sentiment_score":0.11284156888723372},{"text":"I've got Ignacio.","start":85.35,"end":86.33,"sentiment":"neutral","sentiment_score":0.13185223440329233},{"text":"Thank you.","start":86.549995,"end":87.369995,"sentiment":"positive","sentiment_score":0.38496313989162445},{"text":"Alright.","start":87.59,"end":87.909996,"sentiment":"neutral","sentiment_score":0.2670767307281494}],"sentiment":"neutral","sentiment_score":0.2068621451035142,"channel":1,"num_words":8,"start":84.63,"end":87.909996},{"sentences":[{"text":"And how can I help you today?","start":87.909996,"end":89.13,"sentiment":"neutral","sentiment_score":0.18731363330568587}],"sentiment":"neutral","sentiment_score":0.18731363330568587,"channel":1,"num_words":7,"start":87.909996,"end":89.13},{"sentences":[{"text":"Yeah.","start":89.93,"end":90.33,"sentiment":"neutral","sentiment_score":-0.004801451228559017},{"text":"We got a news that from October 1, the applicable card transaction fees that are currently passed or passed to our customer will instead be payable on our end.","start":90.33,"end":107.125,"sentiment":"neutral","sentiment_score":-0.0672126797766521},{"text":"So it's only for card transactions.","start":108.225,"end":110.725,"sentiment":"neutral","sentiment_score":-0.05845455825328827},{"text":"How about the bank account transactions?","start":111.024994,"end":113.284996,"sentiment":"neutral","sentiment_score":-0.0459248386323452}],"sentiment":"neutral","sentiment_score":-0.06143441776345883,"channel":0,"num_words":42,"start":89.93,"end":113.284996},{"sentences":[{"text":"No.","start":114.74,"end":114.979996,"sentiment":"neutral","sentiment_score":-0.0723513811826706},{"text":"So the bank account transactions are not affected, So you are still able to pass those on after the October 1.","start":114.979996,"end":123.04501,"sentiment":"neutral","sentiment_score":-0.031764538337786995},{"text":"It's only credit card transaction fees.","start":123.665,"end":126.805,"sentiment":"neutral","sentiment_score":-0.05882904057701429}],"sentiment":"neutral","sentiment_score":-0.03901360463351011,"channel":1,"num_words":28,"start":114.74,"end":126.805},{"sentences":[{"text":"Mhmm.","start":126.42,"end":126.5,"sentiment":"neutral","sentiment_score":-0.0102604478597641},{"text":"Oh, credit card.","start":126.5,"end":128.04,"sentiment":"neutral","sentiment_score":-0.009733243845403194},{"text":"Okay.","start":128.09999,"end":128.59999,"sentiment":"neutral","sentiment_score":0.011746643111109734},{"text":"Got it.","start":129.015,"end":129.495,"sentiment":"neutral","sentiment_score":0.032286087051033974}],"sentiment":"neutral","sentiment_score":0.005265519688172,"channel":0,"num_words":7,"start":126.42,"end":129.495},{"sentences":[{"text":"Yep.","start":129.345,"end":129.845,"sentiment":"neutral","sentiment_score":0.02974468469619751}],"sentiment":"neutral","sentiment_score":0.02974468469619751,"channel":1,"num_words":1,"start":129.345,"end":129.845},{"sentences":[{"text":"So credit card transaction's only yeah.","start":129.495,"end":132.055,"sentiment":"neutral","sentiment_score":0.005697726272046566},{"text":"That's all","start":132.055,"end":132.53499,"sentiment":"neutral","sentiment_score":0.040568456053733826}],"sentiment":"neutral","sentiment_score":0.014415408717468381,"channel":0,"num_words":8,"start":129.495,"end":132.53499},{"sentences":[{"text":"Yep.","start":132.38501,"end":132.88501,"sentiment":"neutral","sentiment_score":0.02885275147855282}],"sentiment":"neutral","sentiment_score":0.02885275147855282,"channel":1,"num_words":1,"start":132.38501,"end":132.88501},{"sentences":[{"text":"I need.","start":132.53499,"end":133.19499,"sentiment":"neutral","sentiment_score":0.04783155582845211},{"text":"Thank you so","start":133.25499,"end":134.055,"sentiment":"neutral","sentiment_score":0.2373623102903366}],"sentiment":"neutral","sentiment_score":0.16155000850558282,"channel":0,"num_words":5,"start":132.53499,"end":134.055},{"sentences":[{"text":"Okay.","start":133.905,"end":134.405,"sentiment":"neutral","sentiment_score":0.22791364789009097}],"sentiment":"neutral","sentiment_score":0.22791364789009097,"channel":1,"num_words":1,"start":133.905,"end":134.405},{"sentences":[{"text":"much for the confirmation, Amy.","start":134.055,"end":136.155,"sentiment":"positive","sentiment_score":0.3733826518058777}],"sentiment":"positive","sentiment_score":0.3733826518058777,"channel":0,"num_words":5,"start":134.055,"end":136.155},{"sentences":[{"text":"No worries.","start":136.34999,"end":137.06999,"sentiment":"neutral","sentiment_score":0.19323691725730896},{"text":"Alright.","start":137.06999,"end":137.46999,"sentiment":"neutral","sentiment_score":0.25715577602386475},{"text":"Well, have a good day, Melissa.","start":137.46999,"end":138.84999,"sentiment":"positive","sentiment_score":0.48158250749111176}],"sentiment":"positive","sentiment_score":0.392569406165017,"channel":1,"num_words":9,"start":136.34999,"end":138.84999},{"sentences":[{"text":"Thank you.","start":139.575,"end":140.215,"sentiment":"positive","sentiment_score":0.46127282083034515},{"text":"You do the same.","start":140.215,"end":141.095,"sentiment":"positive","sentiment_score":0.34785448014736176},{"text":"Bye bye.","start":141.095,"end":141.83499,"sentiment":"neutral","sentiment_score":0.22378088533878326}],"sentiment":"positive","sentiment_score":0.345190666615963,"channel":0,"num_words":8,"start":139.575,"end":141.83499},{"sentences":[{"text":"Thank you.","start":141.62999,"end":142.26999,"sentiment":"positive","sentiment_score":0.3408456891775131},{"text":"Bye.","start":142.26999,"end":142.76999,"sentiment":"neutral","sentiment_score":0.13311459124088287}],"sentiment":"neutral","sentiment_score":0.27160198986530304,"channel":1,"num_words":3,"start":141.62999,"end":142.76999}]},"summary":{"result":"success","short":"The customer called Worldpay for Platforms and was directed to Amy. Amy confirmed the customer's email address and informed them that the bank account transactions will not be affected, so they can pass on those fees after October 1st. The customer confirmed their last name and was informed that credit card transactions are only affected by credit card fees."},"intents":{"segments":[{"text":"I'll just get the account open. Melissa, can you just confirm as well just your last name, please? Sure.","start_word":108,"end_word":126,"intents":[{"intent":"Confirm account opening","confidence_score":0.07928032}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Worldpay for Platforms.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.3859897553920746},{"text":"Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you.","start_word":7,"end_word":65,"sentiment":"neutral","sentiment_score":0.03995315358042717},{"text":"Thank you for calling Worldpay for platforms.","start_word":66,"end_word":72,"sentiment":"positive","sentiment_score":0.3949381411075592},{"text":"You're speaking with Amy. Hi, Amy.","start_word":73,"end_word":78,"sentiment":"neutral","sentiment_score":0.1591908633708954},{"text":"Good morning.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.334409236907959},{"text":"My name is Melissa calling from irritale au. Hi. How are you?","start_word":81,"end_word":92,"sentiment":"neutral","sentiment_score":0.22746224701404572},{"text":"I'm good. Thank you for asking.","start_word":93,"end_word":98,"sentiment":"positive","sentiment_score":0.4647270143032074},{"text":"My registered email address is melissa@irritale.net.au. Yep. No worries. I'll just get the account open. Melissa, can you just confirm as well just your last name, please? Sure. Besida. Ignacio Besida. Okay. Yep. I've got Ignacio.","start_word":99,"end_word":134,"sentiment":"neutral","sentiment_score":0.14791706204414368},{"text":"Thank you.","start_word":135,"end_word":136,"sentiment":"positive","sentiment_score":0.382807731628418},{"text":"Alright. And how can I help you today? Yeah. We got a news that from October 1, the applicable card transaction fees that are currently passed or passed to our customer will instead be payable on our end. So it's only for card transactions. How about the bank account transactions? No. So the bank account transactions are not affected, So you are still able to pass those on after the October 1. It's only credit card transaction fees. Mhmm. Oh, credit card. Okay. Got it. Yep. So credit card transaction's only yeah. That's all Yep. I need. Thank you so Okay.","start_word":137,"end_word":237,"sentiment":"neutral","sentiment_score":-0.0023824218660593033},{"text":"much for the confirmation, Amy.","start_word":238,"end_word":242,"sentiment":"positive","sentiment_score":0.36908289790153503},{"text":"No worries. Alright.","start_word":243,"end_word":245,"sentiment":"neutral","sentiment_score":0.2254854142665863},{"text":"Well, have a good day, Melissa. Thank you. You do the same.","start_word":246,"end_word":257,"sentiment":"positive","sentiment_score":0.4384382963180542},{"text":"Bye bye.","start_word":258,"end_word":259,"sentiment":"neutral","sentiment_score":0.22403807938098907},{"text":"Thank you.","start_word":260,"end_word":261,"sentiment":"positive","sentiment_score":0.33626657724380493},{"text":"Bye.","start_word":262,"end_word":262,"sentiment":"neutral","sentiment_score":0.17751948535442352}],"average":{"sentiment":"neutral","sentiment_score":0.12512809714091191}}}}