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Could you provide me the name associated on the account, please? Mhmm. George, thank you so much. Thanks. Give me one second. Could you spell your George to me, please? How do you spell him? No. No. No. No. Can you how do you spell your name, please? Because it doesn't give me any result. I think I I have f for yes. I have f for Frank, o for Oscar, m for Mary, T for tango oh, I did not receive I mean, I did have I didn't have any results found. Are you calling Airtel Australia? Okay. So I have here your last name, but it did doesn't give me any account. Just give me one second one last time. Okay? Hold on. How about your last name, please? Could you spell your first name, please? Your first name, please. Yeah. But I don't receive any results under George Fuentes. For your name, I have, is it g for George, e for echo, o for Oscar, r for Romeo, g for George, e for echo? And then for your last name, I have f for Frank, o for Oscar, u for uniform, n for Nancy, t for tango, a for alpha, s for Sierra. Correct? Yeah. I've got it here correctly, but it doesn't give me How about your email address? Thank you so much. Just give me one second. And while I'm trying to pull up your account, can you tell me how may I help you today? Well, I am trying to pull up your account. May I know how may I help you today? How may I help you today? How can I assist you with today? How may I help you today, George, while I'm trying to pull up your account? Yes. How may while I am pulling up your account and while I am searching for your account, how may I help you today? Mhmm. One moment, please. 06773014. Yeah. I'm still here trying to pull up your account. Yeah. I can try that as well. Hold on. Sorry. Yeah. Please go ahead. Mhmm. I have 0478436937. Correct? Alright. George, are is there any way that you can log in to your account to your Airtel Australia customer portal? No. No. No. I can't seem to find your account on my end. Yeah. We're working remotely. Just mhmm. So just give me one second of yeah. I'll try to locate your account. So please handle, and I'll get back to you. Okay? Hold on. For your email, I have your name and last name. This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe. Okay. Yes. Correct. I'm correct. F o yes. Mhmm. Mhmm. Yes. I've got it here correctly, George. Okay. So while I understand that I don't have your account pulled up yet, could you tell me how can I help you? So you mentioned earlier about a price increase. Correct? Yes. Can you tell me what mhmm. Could you could you please tell me what subscription do you have with us? I mean, subscription. What what service do you have with Airtel? Is it telephone? Okay. Alright. No worries. I'll go let I'll go ahead and take a look into this. Okay? So please stay on the line. Alright? Thank you. Hello, George? Yeah. Thank you so much. Could you provide me the mobile number that is associated with your service with us? Okay. Mhmm. Mhmm. And this is Airtel Australia. Right? So please stay on the line. Okay? Yeah. Please stay on the line. Okay, George? I'll get back to you. Okay? Thank you. Hello, George. Thank you so much for holding. Okay. Is there any way that you could log in to your customer portal? This is Airtel Airtel, Australia. Okay. Can you tell me which I mean, which call you're supposed to I mean, who are you supposed to call? Is it Airtel. No. This is Airtel. That's why your account is not popping up on my end. Okay. 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you for calling Airtel. My name is Mary. May I have your name, please? Hello. Good morning.\n\nMay I know who am I speaking with? I'll be more than happy to check on this. Could you provide me the name associated on the account, please? Mhmm. George, thank you so much.\n\nThanks. Give me one second. Could you spell your George to me, please? How do you spell him? No.\n\nNo. No. No. Can you how do you spell your name, please? Because it doesn't give me any result.\n\nI think I I have f for yes. I have f for Frank, o for Oscar, m for Mary, T for tango oh, I did not receive I mean, I did have I didn't have any results found. Are you calling Airtel Australia? Okay. So I have here your last name, but it did doesn't give me any account.\n\nJust give me one second one last time. Okay? Hold on. How about your last name, please? Could you spell your first name, please?\n\nYour first name, please. Yeah. But I don't receive any results under George Fuentes. For your name, I have, is it g for George, e for echo, o for Oscar, r for Romeo, g for George, e for echo? And then for your last name, I have f for Frank, o for Oscar, u for uniform, n for Nancy, t for tango, a for alpha, s for Sierra.\n\nCorrect? Yeah. I've got it here correctly, but it doesn't give me How about your email address? Thank you so much. Just give me one second.\n\nAnd while I'm trying to pull up your account, can you tell me how may I help you today? Well, I am trying to pull up your account. May I know how may I help you today? How may I help you today? How can I assist you with today?\n\nHow may I help you today, George, while I'm trying to pull up your account? Yes. How may while I am pulling up your account and while I am searching for your account, how may I help you today? Mhmm. One moment, please.\n\n06773014. Yeah. I'm still here trying to pull up your account. Yeah. I can try that as well.\n\nHold on. Sorry. Yeah. Please go ahead. Mhmm.\n\nI have 0478436937. Correct? Alright. George, are is there any way that you can log in to your account to your Airtel Australia customer portal? No.\n\nNo. No. I can't seem to find your account on my end. Yeah. We're working remotely.\n\nJust mhmm. So just give me one second of yeah. I'll try to locate your account. So please handle, and I'll get back to you. Okay?\n\nHold on. For your email, I have your name and last name. This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe. Okay. Yes.\n\nCorrect. I'm correct. F o yes. Mhmm. Mhmm.\n\nYes. I've got it here correctly, George. Okay. So while I understand that I don't have your account pulled up yet, could you tell me how can I help you? So you mentioned earlier about a price increase.\n\nCorrect? Yes. Can you tell me what mhmm. Could you could you please tell me what subscription do you have with us? I mean, subscription.\n\nWhat what service do you have with Airtel? Is it telephone? Okay. Alright. No worries.\n\nI'll go let I'll go ahead and take a look into this. Okay? So please stay on the line. Alright? Thank you.\n\nHello, George? Yeah. Thank you so much. Could you provide me the mobile number that is associated with your service with us? Okay.\n\nMhmm. Mhmm. And this is Airtel Australia. Right? So please stay on the line.\n\nOkay? Yeah. Please stay on the line. Okay, George? I'll get back to you.\n\nOkay? Thank you. Hello, George. Thank you so much for holding. Okay.\n\nIs there any way that you could log in to your customer portal? This is Airtel Airtel, Australia. Okay. Can you tell me which I mean, which call you're supposed to I mean, who are you supposed to call? Is it Airtel.\n\nNo. This is Airtel. That's why your account is not popping up on my end. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.08,"sentiment":"positive","sentiment_score":0.5595486402511597},{"text":"My name is Mary.","start":2.08,"end":3.04,"sentiment":"positive","sentiment_score":0.41924216598272324},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.2915131151676178},{"text":"Hello.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.08375877141952515},{"text":"Good morning.","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.2509390115737915}],"sentiment":"positive","sentiment_score":0.37830151948663926,"num_words":18,"start":0.71999997,"end":7.8599997},{"sentences":[{"text":"May I know who am I speaking with?","start":8.08,"end":9.7,"sentiment":"neutral","sentiment_score":0.13197026308625937},{"text":"I'll be more than happy to check on 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account.","start":116.4,"end":120.96,"sentiment":"neutral","sentiment_score":-0.19763501187165577}],"sentiment":"neutral","sentiment_score":-0.17731249840709112,"num_words":59,"start":69.43,"end":120.96},{"sentences":[{"text":"Just give me one second one last time.","start":120.96,"end":122.88,"sentiment":"neutral","sentiment_score":-0.14765025675296783},{"text":"Okay?","start":122.88,"end":123.2,"sentiment":"neutral","sentiment_score":-0.05756436288356781},{"text":"Hold on.","start":123.2,"end":123.94,"sentiment":"neutral","sentiment_score":-0.08368688076734543},{"text":"How about your last name, please?","start":131.125,"end":132.325,"sentiment":"neutral","sentiment_score":-0.04623726879556974},{"text":"Could you spell your first name, please?","start":132.325,"end":134.505,"sentiment":"neutral","sentiment_score":-0.04371848915304456}],"sentiment":"neutral","sentiment_score":-0.08289971730361383,"num_words":24,"start":120.96,"end":134.505},{"sentences":[{"text":"Your first name, please.","start":137.045,"end":138.185,"sentiment":"neutral","sentiment_score":-0.03919373080134392},{"text":"Yeah.","start":150.23,"end":150.63,"sentiment":"neutral","sentiment_score":-0.18298929929733276},{"text":"But I don't receive any results under George Fuentes.","start":150.63,"end":155.13,"sentiment":"negative","sentiment_score":-0.34912264678213334},{"text":"For your name, I have, is it g for George, e for echo, o for Oscar, r for Romeo, g for George, e for echo?","start":155.43,"end":167.415,"sentiment":"neutral","sentiment_score":-0.03911334991455078},{"text":"And then for your last name, I have f for Frank, o for Oscar, u for uniform, n for Nancy, t for tango, a for alpha, s for Sierra.","start":168.19499,"end":180.21,"sentiment":"neutral","sentiment_score":-0.03084340036429208}],"sentiment":"neutral","sentiment_score":-0.07873765297014923,"num_words":68,"start":137.045,"end":180.21},{"sentences":[{"text":"Correct?","start":180.27,"end":180.77,"sentiment":"neutral","sentiment_score":0.00856473296880722},{"text":"Yeah.","start":191.855,"end":192.355,"sentiment":"neutral","sentiment_score":-0.02876911498606205},{"text":"I've got it here correctly, but it doesn't give me How about your email address?","start":192.575,"end":207.97,"sentiment":"neutral","sentiment_score":-0.07298130591710408},{"text":"Thank you so much.","start":221.52501,"end":222.485,"sentiment":"positive","sentiment_score":0.5374298691749573},{"text":"Just give me one second.","start":222.485,"end":223.705,"sentiment":"neutral","sentiment_score":0.3139878988265991}],"sentiment":"neutral","sentiment_score":0.10018211538688494,"num_words":26,"start":180.27,"end":223.705},{"sentences":[{"text":"And while I'm trying to pull up your account, can you tell me how may I help you today?","start":224.645,"end":228.425,"sentiment":"neutral","sentiment_score":0.15114951094514445},{"text":"Well, I am trying to pull up your account.","start":231.63,"end":233.89,"sentiment":"neutral","sentiment_score":0.05170324155026012},{"text":"May I know how may I help you today?","start":234.51001,"end":236.29001,"sentiment":"neutral","sentiment_score":0.1518386494782236},{"text":"How may I help you today?","start":243.785,"end":245.245,"sentiment":"neutral","sentiment_score":0.12327418103814125},{"text":"How can I assist you with today?","start":245.865,"end":247.80501,"sentiment":"neutral","sentiment_score":0.13033169082232884}],"sentiment":"neutral","sentiment_score":0.12711369298398495,"num_words":50,"start":224.645,"end":247.80501},{"sentences":[{"text":"How may I help you today, George, while I'm trying to pull up your account?","start":252.505,"end":256.605,"sentiment":"neutral","sentiment_score":0.082028250147899},{"text":"Yes.","start":261.18,"end":261.68,"sentiment":"neutral","sentiment_score":-0.006770022213459015},{"text":"How may while I am pulling up your account and while I am searching for your account, how may I help you today?","start":262.46,"end":269.36,"sentiment":"neutral","sentiment_score":0.05460668525294117},{"text":"Mhmm.","start":279.395,"end":279.895,"sentiment":"neutral","sentiment_score":-0.07776539027690887},{"text":"One moment, please.","start":293.89,"end":295.11002,"sentiment":"neutral","sentiment_score":-0.0041703761865695315}],"sentiment":"neutral","sentiment_score":0.05556583655781524,"num_words":43,"start":252.505,"end":295.11002},{"sentences":[{"text":"06773014.","start":298.29,"end":301.27,"sentiment":"neutral","sentiment_score":0.0043317717500030994},{"text":"Yeah.","start":332.04498,"end":332.285,"sentiment":"neutral","sentiment_score":-0.010241132229566574},{"text":"I'm still here trying to pull up your account.","start":332.285,"end":334.54498,"sentiment":"neutral","sentiment_score":-0.047282705911331706},{"text":"Yeah.","start":341.52002,"end":341.84,"sentiment":"neutral","sentiment_score":0.05914027988910675},{"text":"I can try that as well.","start":341.84,"end":343.94,"sentiment":"neutral","sentiment_score":0.08269195755322774}],"sentiment":"neutral","sentiment_score":0.006879906195940244,"num_words":18,"start":298.29,"end":343.94},{"sentences":[{"text":"Hold on.","start":349.92,"end":350.74,"sentiment":"neutral","sentiment_score":-0.007900476222857833},{"text":"Sorry.","start":350.80002,"end":351.30002,"sentiment":"neutral","sentiment_score":-0.058094266802072525},{"text":"Yeah.","start":353.565,"end":353.885,"sentiment":"neutral","sentiment_score":0.025010298937559128},{"text":"Please go ahead.","start":353.885,"end":354.785,"sentiment":"neutral","sentiment_score":0.038282824059327446},{"text":"Mhmm.","start":362.605,"end":363.105,"sentiment":"neutral","sentiment_score":-0.002712541725486517}],"sentiment":"neutral","sentiment_score":0.007906376267783344,"num_words":8,"start":349.92,"end":363.105},{"sentences":[{"text":"I have 0478436937.","start":373.34003,"end":379.725,"sentiment":"neutral","sentiment_score":0.011387106962502003},{"text":"Correct?","start":379.725,"end":380.225,"sentiment":"neutral","sentiment_score":0.027250714600086212},{"text":"Alright.","start":389.65997,"end":389.97998,"sentiment":"neutral","sentiment_score":0.11169257014989852},{"text":"George, are is there any way that you can log in to your account to your Airtel Australia customer portal?","start":389.97998,"end":398.24,"sentiment":"neutral","sentiment_score":0.10769328474998474},{"text":"No.","start":402.53998,"end":402.86,"sentiment":"neutral","sentiment_score":-0.2089844048023224}],"sentiment":"neutral","sentiment_score":0.08146099599364859,"num_words":26,"start":373.34003,"end":402.86},{"sentences":[{"text":"No.","start":402.86,"end":403.02,"sentiment":"neutral","sentiment_score":-0.2511497139930725},{"text":"No.","start":403.02,"end":403.52,"sentiment":"negative","sentiment_score":-0.3678397536277771},{"text":"I can't seem to find your account on my end.","start":403.905,"end":407.36502,"sentiment":"negative","sentiment_score":-0.41397651135921476},{"text":"Yeah.","start":412.945,"end":413.345,"sentiment":"neutral","sentiment_score":-0.0515262670814991},{"text":"We're working remotely.","start":413.345,"end":414.48502,"sentiment":"neutral","sentiment_score":-0.08344471827149391}],"sentiment":"neutral","sentiment_score":-0.31628843769431114,"num_words":16,"start":402.86,"end":414.48502},{"sentences":[{"text":"Just mhmm.","start":419.51,"end":422.25,"sentiment":"neutral","sentiment_score":-0.08941935747861862},{"text":"So just give me one second of yeah.","start":422.31,"end":426.49,"sentiment":"neutral","sentiment_score":-0.02683205110952258},{"text":"I'll try to locate your account.","start":426.63,"end":428.15,"sentiment":"neutral","sentiment_score":0.02824278548359871},{"text":"So please handle, and I'll get back to you.","start":428.15,"end":429.91,"sentiment":"neutral","sentiment_score":0.02265344477362103},{"text":"Okay?","start":429.91,"end":430.23,"sentiment":"neutral","sentiment_score":0.00850771926343441}],"sentiment":"neutral","sentiment_score":-0.00044806495022315247,"num_words":26,"start":419.51,"end":430.23},{"sentences":[{"text":"Hold on.","start":430.23,"end":430.97,"sentiment":"neutral","sentiment_score":-0.010624775663018227},{"text":"For your email, I have your name and last name.","start":435.965,"end":438.845,"sentiment":"neutral","sentiment_score":0.005482520908117294},{"text":"This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe.","start":438.845,"end":452.25,"sentiment":"neutral","sentiment_score":0.009052690077463494},{"text":"Okay.","start":465.765,"end":466.24503,"sentiment":"neutral","sentiment_score":0.0607508048415184},{"text":"Yes.","start":466.24503,"end":466.565,"sentiment":"neutral","sentiment_score":0.09403447806835176}],"sentiment":"neutral","sentiment_score":0.011040537805867291,"num_words":31,"start":430.23,"end":466.565},{"sentences":[{"text":"Correct.","start":466.565,"end":466.885,"sentiment":"neutral","sentiment_score":0.12325116246938704},{"text":"I'm correct.","start":466.885,"end":467.70502,"sentiment":"neutral","sentiment_score":0.10448765382170677},{"text":"F o yes.","start":469.445,"end":473.86502,"sentiment":"neutral","sentiment_score":0.037964737663666405},{"text":"Mhmm.","start":474.44,"end":474.94,"sentiment":"neutral","sentiment_score":0.006708615459501743},{"text":"Mhmm.","start":484.04,"end":484.54,"sentiment":"neutral","sentiment_score":0.0001525222323834896}],"sentiment":"neutral","sentiment_score":0.05662272759946063,"num_words":8,"start":466.565,"end":484.54},{"sentences":[{"text":"Yes.","start":488.12,"end":488.62,"sentiment":"neutral","sentiment_score":0.00993606634438038},{"text":"I've got it here correctly, George.","start":489.10498,"end":491.04498,"sentiment":"neutral","sentiment_score":0.10402519876758258},{"text":"Okay.","start":491.345,"end":491.66498,"sentiment":"neutral","sentiment_score":0.06886166334152222},{"text":"So while I understand that I don't have your account pulled up yet, could you tell me how can I help you?","start":491.66498,"end":498.38498,"sentiment":"neutral","sentiment_score":0.011581085029650818},{"text":"So you mentioned earlier about a price increase.","start":498.38498,"end":502.005,"sentiment":"neutral","sentiment_score":-0.06957957008853555}],"sentiment":"neutral","sentiment_score":0.01055516400619557,"num_words":38,"start":488.12,"end":502.005},{"sentences":[{"text":"Correct?","start":502.22498,"end":502.72498,"sentiment":"neutral","sentiment_score":-0.04483554512262344},{"text":"Yes.","start":514.3,"end":514.62,"sentiment":"neutral","sentiment_score":0.019368210807442665},{"text":"Can you tell me what mhmm.","start":514.62,"end":517.12,"sentiment":"neutral","sentiment_score":0.007982031830276052},{"text":"Could you could you please tell me what subscription do you have with us?","start":517.425,"end":521.445,"sentiment":"neutral","sentiment_score":0.009169328092996563},{"text":"I mean, subscription.","start":524.945,"end":526.005,"sentiment":"neutral","sentiment_score":-0.001742302905768156}],"sentiment":"neutral","sentiment_score":0.005822741650044918,"num_words":25,"start":502.22498,"end":526.005},{"sentences":[{"text":"What what service do you have with Airtel?","start":526.385,"end":530.005,"sentiment":"neutral","sentiment_score":0.008775980153586715},{"text":"Is it telephone?","start":530.065,"end":532.805,"sentiment":"neutral","sentiment_score":0.0021246090376128754},{"text":"Okay.","start":533.72,"end":534.22,"sentiment":"neutral","sentiment_score":0.009578773751854897},{"text":"Alright.","start":536.51996,"end":537.0,"sentiment":"neutral","sentiment_score":0.07109583914279938},{"text":"No worries.","start":537.0,"end":537.56,"sentiment":"neutral","sentiment_score":0.1283154934644699}],"sentiment":"neutral","sentiment_score":0.027592484544341763,"num_words":15,"start":526.385,"end":537.56},{"sentences":[{"text":"I'll go let I'll go ahead and take a look into this.","start":537.56,"end":539.72,"sentiment":"neutral","sentiment_score":0.12505913246423006},{"text":"Okay?","start":539.72,"end":540.04,"sentiment":"neutral","sentiment_score":0.051017146557569504},{"text":"So please stay on the line.","start":540.04,"end":541.42,"sentiment":"neutral","sentiment_score":0.03292986067632834},{"text":"Alright?","start":541.63995,"end":542.13995,"sentiment":"neutral","sentiment_score":0.030108816921710968},{"text":"Thank you.","start":543.63995,"end":544.54,"sentiment":"neutral","sentiment_score":0.25877096503973007}],"sentiment":"neutral","sentiment_score":0.10440712032670324,"num_words":22,"start":537.56,"end":544.54},{"sentences":[{"text":"Hello, George?","start":578.545,"end":579.685,"sentiment":"neutral","sentiment_score":0.09112649038434029},{"text":"Yeah.","start":581.26495,"end":581.505,"sentiment":"neutral","sentiment_score":0.14240387082099917},{"text":"Thank you so much.","start":581.505,"end":582.225,"sentiment":"positive","sentiment_score":0.4084019809961319},{"text":"Could you provide me the mobile number that is associated with your service with us?","start":582.225,"end":588.485,"sentiment":"neutral","sentiment_score":0.07927780573566755},{"text":"Okay.","start":595.57,"end":596.07,"sentiment":"neutral","sentiment_score":0.014279628172516825}],"sentiment":"neutral","sentiment_score":0.13746571694703205,"num_words":23,"start":578.545,"end":596.07},{"sentences":[{"text":"Mhmm.","start":598.37,"end":598.87,"sentiment":"neutral","sentiment_score":0.012552542611956596},{"text":"Mhmm.","start":600.61,"end":601.11,"sentiment":"neutral","sentiment_score":0.012735745869576933},{"text":"And this is Airtel Australia.","start":603.385,"end":605.16504,"sentiment":"neutral","sentiment_score":0.02156882081180811},{"text":"Right?","start":605.22504,"end":605.54504,"sentiment":"neutral","sentiment_score":0.030243130400776863},{"text":"So please stay on the line.","start":605.54504,"end":606.585,"sentiment":"neutral","sentiment_score":0.030927482681969803}],"sentiment":"neutral","sentiment_score":0.02492431564522641,"num_words":14,"start":598.37,"end":606.585},{"sentences":[{"text":"Okay?","start":606.585,"end":607.085,"sentiment":"neutral","sentiment_score":0.024210846051573753},{"text":"Yeah.","start":608.905,"end":609.30505,"sentiment":"neutral","sentiment_score":0.038515280932188034},{"text":"Please stay on the line.","start":609.30505,"end":610.025,"sentiment":"neutral","sentiment_score":0.04744537100195885},{"text":"Okay, George?","start":610.025,"end":610.66504,"sentiment":"neutral","sentiment_score":0.05764843337237835},{"text":"I'll get back to you.","start":610.66504,"end":611.465,"sentiment":"neutral","sentiment_score":0.06966167241334915}],"sentiment":"neutral","sentiment_score":0.05453987220036132,"num_words":14,"start":606.585,"end":611.465},{"sentences":[{"text":"Okay?","start":611.465,"end":611.965,"sentiment":"neutral","sentiment_score":0.06276753544807434},{"text":"Thank you.","start":612.025,"end":612.765,"sentiment":"neutral","sentiment_score":0.25624021887779236},{"text":"Hello, George.","start":781.89496,"end":782.855,"sentiment":"neutral","sentiment_score":0.11964792385697365},{"text":"Thank you so much for holding.","start":782.855,"end":784.315,"sentiment":"positive","sentiment_score":0.39350393911202747},{"text":"Okay.","start":789.7,"end":790.2,"sentiment":"neutral","sentiment_score":0.12847647070884705}],"sentiment":"neutral","sentiment_score":0.2753369938582182,"num_words":12,"start":611.465,"end":790.2},{"sentences":[{"text":"Is there any way that you could log in to your customer portal?","start":790.5,"end":794.6,"sentiment":"neutral","sentiment_score":0.07210715946096641},{"text":"This is Airtel Airtel, Australia.","start":800.065,"end":802.725,"sentiment":"neutral","sentiment_score":-0.002404313161969185},{"text":"Okay.","start":811.505,"end":812.005,"sentiment":"neutral","sentiment_score":-0.015192797407507896},{"text":"Can you tell me which I mean, which call you're supposed to I mean, who are you supposed to call?","start":818.81995,"end":824.68,"sentiment":"neutral","sentiment_score":-0.06386219412088394},{"text":"Is it Airtel.","start":825.075,"end":828.215,"sentiment":"neutral","sentiment_score":-0.059502349545558296}],"sentiment":"neutral","sentiment_score":-0.012989814792360579,"num_words":42,"start":790.5,"end":828.215},{"sentences":[{"text":"No.","start":830.435,"end":830.755,"sentiment":"neutral","sentiment_score":-0.26748383045196533},{"text":"This is Airtel.","start":830.755,"end":831.715,"sentiment":"neutral","sentiment_score":-0.28913943966229755},{"text":"That's why your account is not popping up on my end.","start":831.715,"end":834.775,"sentiment":"neutral","sentiment_score":-0.26752192323858087},{"text":"Okay.","start":838.435,"end":838.935,"sentiment":"neutral","sentiment_score":0.19251853227615356},{"text":"Thank you.","start":839.23505,"end":839.87994,"sentiment":"neutral","sentiment_score":0.32175188139081}],"sentiment":"neutral","sentiment_score":-0.18009005611141524,"num_words":18,"start":830.435,"end":839.87994}]}}]},{"alternatives":[{"transcript":"Hello? Good morning. My name is Josh Fontas, and I'm a I'm with your company. And I'd like to know why they went up my premium bill went up without let me know. Can I can you find out my account, please? The name the name is George Fontas. Second name is Fontas. First name is George. My address? My name is f o u n t a s. You got it? Hello? No. No. No. No. No. No. No. No. What a minute. What a minute. It's f o u, n for Neli, t for Thomas, for t. Fontas, f for u n t a s, Fontas. From a yeah. It tell us, I'm calling. Yes. My my last name Josh is first name. The last name is Fontas, f o u n t a s. Can't you understand English? Yes. That's correct. A. The last one, a. No. I a. Fontas. I have to find my account number. I can't oh, Jesus Christ. Email address. Okay. It's georgefontas,1word,o1@gmail.com. The the the last word, I didn't I didn't understand what you say, the last word. How many? What what how many? Yes. You you can do it. Yes. What do you want me to say? Okay. That's I wanna know why they went from $19 to 24 something. Why? I wanna know. I've got two two I've got two two phones with you. Two numbers. I can give you the numbers. Can't you find the the number I'm calling you now? Can't you find that number in your account there? Hello? You still there? You want the other number so you can find out? Yeah. I've got another number. It's 04784 3 6 probably. Yeah. It's I've got the I've got two numbers. The that's the one I'm talking to you now, and the other one is the other one is 0478436937. Correct. You wanted my address? I'll tell you my address. Where you are? In The Philippines? Where? What's going on here? If you can't find my number I wanna speak. Yes. What about what about my email? You find my email? Don't have to tell me all these things. It's g it's g a o r g e s, George. And Fontas. Fontas, one word. It's altogether. Altogether. Fontas. Fontas is the last word. And it's o one zero one zero one at @atgmail.com. Yes, sir. That it's it went up, and I wanna know what cover what's cover that to go up. So I wanna know. Okay? If you find my number my my account. Yes. What you mean description? Telephone number. Telephone number. Telephone. Mobile. Mobile telephone. Mobile telephone. I'll wait. Yes. I'll wait. Yes. Yes. It's 0406 773 014. Australia. Yes. Australia. Thank you. Los Angeles. Yes. Yes. This is I this is ITEL or ITEL? Sorry. Sorry, sir. Sorry. Sorry. My mistake. It's a wrong a wrong wrong company. Thank you. I tell. I I I I Sorry, love. Sorry. My mistake. My mistake. Sorry. 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Good morning. My name is Josh Fontas, and I'm a I'm with your company. And I'd like to know why they went up my premium bill went up without let me know. Can I can you find out my account, please?\n\nThe name the name is George Fontas. Second name is Fontas. First name is George. My address? My name is f o u n t a s.\n\nYou got it? Hello? No. No. No.\n\nNo. No. No. No. No.\n\nWhat a minute. What a minute. It's f o u, n for Neli, t for Thomas, for t. Fontas, f for u n t a s, Fontas. From a yeah.\n\nIt tell us, I'm calling. Yes. My my last name Josh is first name. The last name is Fontas, f o u n t a s. Can't you understand English?\n\nYes. That's correct. A. The last one, a. No.\n\nI a. Fontas. I have to find my account number. I can't oh, Jesus Christ. Email address.\n\nOkay. It's georgefontas,1word,o1@gmail.com. The the the last word, I didn't I didn't understand what you say, the last word. How many? What what how many?\n\nYes. You you can do it. Yes. What do you want me to say? Okay.\n\nThat's I wanna know why they went from $19 to 24 something. Why? I wanna know. I've got two two I've got two two phones with you. Two numbers.\n\nI can give you the numbers. Can't you find the the number I'm calling you now? Can't you find that number in your account there? Hello? You still there?\n\nYou want the other number so you can find out? Yeah. I've got another number. It's 04784 3 6 probably. Yeah.\n\nIt's I've got the I've got two numbers. The that's the one I'm talking to you now, and the other one is the other one is 0478436937. Correct. You wanted my address? I'll tell you my address.\n\nWhere you are? In The Philippines? Where? What's going on here? If you can't find my number I wanna speak.\n\nYes. What about what about my email? You find my email? Don't have to tell me all these things. It's g it's g a o r g e s, George.\n\nAnd Fontas. Fontas, one word. It's altogether. Altogether. Fontas.\n\nFontas is the last word. And it's o one zero one zero one at @atgmail.com. Yes, sir. That it's it went up, and I wanna know what cover what's cover that to go up. So I wanna know.\n\nOkay? If you find my number my my account. Yes. What you mean description? Telephone number.\n\nTelephone number. Telephone. Mobile. Mobile telephone. Mobile telephone.\n\nI'll wait. Yes. I'll wait. Yes. Yes.\n\nIt's 0406 773 014. Australia. Yes. Australia. Thank you.\n\nLos Angeles. Yes. Yes. This is I this is ITEL or ITEL? Sorry.\n\nSorry, sir. Sorry. Sorry. My mistake. It's a wrong a wrong wrong company.\n\nThank you. I tell. I I I I Sorry, love. Sorry. My mistake.\n\nMy mistake. Sorry. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.08924544602632523},{"text":"Good morning.","start":8.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.20877448469400406},{"text":"My name is Josh Fontas, and I'm a I'm with your company.","start":10.16,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.0053492245691207545},{"text":"And I'd like to know why they went up my premium bill went up without let me know.","start":16.025,"end":23.965,"sentiment":"neutral","sentiment_score":-0.2568560226096047},{"text":"Can I can you find out my account, please?","start":24.185,"end":28.044998,"sentiment":"neutral","sentiment_score":0.01922489744093683}],"sentiment":"neutral","sentiment_score":-0.09542334784332308,"num_words":42,"start":5.3599997,"end":28.044998},{"sentences":[{"text":"The name the name is George 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a minute.","start":89.14,"end":89.7,"sentiment":"neutral","sentiment_score":-0.13457153737545013},{"text":"What a minute.","start":89.7,"end":90.34,"sentiment":"neutral","sentiment_score":-0.05729243531823158},{"text":"It's f o u, n for Neli, t for Thomas, for t.","start":90.34,"end":98.04,"sentiment":"neutral","sentiment_score":-0.03604181235035261},{"text":"Fontas, f for u n t a s, Fontas.","start":98.34,"end":100.52,"sentiment":"neutral","sentiment_score":-0.039504015197356544},{"text":"From a yeah.","start":111.385,"end":112.185,"sentiment":"neutral","sentiment_score":-0.0740166927377383}],"sentiment":"neutral","sentiment_score":-0.05285599604249001,"num_words":30,"start":89.14,"end":112.185},{"sentences":[{"text":"It tell us, I'm calling.","start":112.185,"end":113.405,"sentiment":"neutral","sentiment_score":-0.09277953505516053},{"text":"Yes.","start":113.545,"end":113.85,"sentiment":"neutral","sentiment_score":-0.027159925550222397},{"text":"My my last name Josh is first 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a.","start":183.435,"end":184.795,"sentiment":"neutral","sentiment_score":-0.005016583600081503},{"text":"No.","start":184.795,"end":185.295,"sentiment":"neutral","sentiment_score":-0.03872018679976463}],"sentiment":"neutral","sentiment_score":-0.003951132271645797,"num_words":9,"start":159.925,"end":185.295},{"sentences":[{"text":"I a.","start":185.435,"end":186.17499,"sentiment":"neutral","sentiment_score":-0.029829135164618492},{"text":"Fontas.","start":186.955,"end":187.455,"sentiment":"neutral","sentiment_score":-0.01663278415799141},{"text":"I have to find my account number.","start":197.72,"end":199.9,"sentiment":"neutral","sentiment_score":-0.16244998361383164},{"text":"I can't oh, Jesus Christ.","start":201.16,"end":203.98,"sentiment":"neutral","sentiment_score":-0.15051485300064088},{"text":"Email 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something.","start":270.54498,"end":277.04498,"sentiment":"neutral","sentiment_score":-0.2650892250239849},{"text":"Why?","start":277.82498,"end":278.32498,"sentiment":"neutral","sentiment_score":-0.2151663899421692},{"text":"I wanna know.","start":278.465,"end":279.26498,"sentiment":"neutral","sentiment_score":-0.14312144617239633},{"text":"I've got two two I've got two two phones with you.","start":279.26498,"end":282.45,"sentiment":"neutral","sentiment_score":-0.08285854621367021},{"text":"Two numbers.","start":282.45,"end":283.19,"sentiment":"neutral","sentiment_score":-0.05057178810238838}],"sentiment":"neutral","sentiment_score":-0.16683410390697676,"num_words":29,"start":270.54498,"end":283.19},{"sentences":[{"text":"I can give you the numbers.","start":283.49002,"end":284.79,"sentiment":"neutral","sentiment_score":-0.013555482340355715},{"text":"Can't you find the the number I'm calling you now?","start":285.65002,"end":288.71002,"sentiment":"neutral","sentiment_score":-0.03045449424535036},{"text":"Can't you find that number in your account there?","start":288.77002,"end":291.51,"sentiment":"neutral","sentiment_score":-0.06286220211121771},{"text":"Hello?","start":330.115,"end":330.51498,"sentiment":"neutral","sentiment_score":-0.006929629482328892},{"text":"You still there?","start":330.51498,"end":331.41498,"sentiment":"neutral","sentiment_score":-0.031898646925886474}],"sentiment":"neutral","sentiment_score":-0.036353904336433984,"num_words":29,"start":283.49002,"end":331.41498},{"sentences":[{"text":"You want the other number so you can find out?","start":337.00998,"end":340.22998,"sentiment":"neutral","sentiment_score":-0.020587832294404508},{"text":"Yeah.","start":342.05,"end":342.55,"sentiment":"neutral","sentiment_score":0.07943665981292725},{"text":"I've got another number.","start":345.65,"end":346.84998,"sentiment":"neutral","sentiment_score":-0.02206418290734291},{"text":"It's 04784 3 6 probably.","start":346.84998,"end":351.665,"sentiment":"neutral","sentiment_score":-0.013507714995648712},{"text":"Yeah.","start":352.20502,"end":352.70502,"sentiment":"neutral","sentiment_score":0.008711102418601513}],"sentiment":"neutral","sentiment_score":-0.013025041300958643,"num_words":21,"start":337.00998,"end":352.70502},{"sentences":[{"text":"It's I've got the I've got two numbers.","start":355.885,"end":358.465,"sentiment":"neutral","sentiment_score":0.014288002159446478},{"text":"The that's the one I'm talking to you now, and the other one is the other one is 0478436937.","start":358.685,"end":371.97998,"sentiment":"neutral","sentiment_score":0.0021670214145591386},{"text":"Correct.","start":380.89502,"end":381.39502,"sentiment":"neutral","sentiment_score":0.06276646256446838},{"text":"You wanted my address?","start":399.03,"end":400.47,"sentiment":"neutral","sentiment_score":0.006362989544868469},{"text":"I'll tell you my address.","start":400.47,"end":401.69,"sentiment":"neutral","sentiment_score":0.012514439783990383}],"sentiment":"neutral","sentiment_score":0.008277514697732153,"num_words":37,"start":355.885,"end":401.69},{"sentences":[{"text":"Where you are?","start":408.965,"end":409.685,"sentiment":"neutral","sentiment_score":-0.09693020582199097},{"text":"In The Philippines?","start":409.685,"end":410.745,"sentiment":"neutral","sentiment_score":-0.07059676572680473},{"text":"Where?","start":411.285,"end":411.785,"sentiment":"neutral","sentiment_score":-0.07908689975738525},{"text":"What's going on here?","start":416.92,"end":418.14,"sentiment":"neutral","sentiment_score":-0.08039938751608133},{"text":"If you can't find my number I wanna speak.","start":418.6,"end":423.34,"sentiment":"neutral","sentiment_score":-0.08907395290831725}],"sentiment":"neutral","sentiment_score":-0.08524654703214765,"num_words":20,"start":408.965,"end":423.34},{"sentences":[{"text":"Yes.","start":424.6,"end":425.1,"sentiment":"neutral","sentiment_score":0.03377646207809448},{"text":"What about what about my email?","start":429.96002,"end":432.64502,"sentiment":"neutral","sentiment_score":-0.02104660713424285},{"text":"You find my email?","start":432.64502,"end":433.86502,"sentiment":"neutral","sentiment_score":-0.016140366438776255},{"text":"Don't have to tell me all these things.","start":452.69,"end":454.87,"sentiment":"neutral","sentiment_score":-0.0666553940391168},{"text":"It's g it's g a o r g e s, George.","start":455.01,"end":464.935,"sentiment":"neutral","sentiment_score":-0.010664616341025314}],"sentiment":"neutral","sentiment_score":-0.02692061928488935,"num_words":30,"start":424.6,"end":464.935},{"sentences":[{"text":"And Fontas.","start":469.23502,"end":470.135,"sentiment":"neutral","sentiment_score":0.043628377839922905},{"text":"Fontas, one word.","start":470.27502,"end":471.635,"sentiment":"neutral","sentiment_score":0.007520980512102445},{"text":"It's altogether.","start":471.635,"end":472.375,"sentiment":"neutral","sentiment_score":0.01620311662554741},{"text":"Altogether.","start":472.97998,"end":473.47998,"sentiment":"neutral","sentiment_score":0.05223200470209122},{"text":"Fontas.","start":473.94,"end":474.44,"sentiment":"neutral","sentiment_score":0.0284738652408123}],"sentiment":"neutral","sentiment_score":0.024770200045572385,"num_words":9,"start":469.23502,"end":474.44},{"sentences":[{"text":"Fontas is the last word.","start":474.66,"end":477.08,"sentiment":"neutral","sentiment_score":-0.006204274424817413},{"text":"And it's o one zero one zero one at @atgmail.com.","start":477.13998,"end":487.4,"sentiment":"neutral","sentiment_score":-0.0005426948424428699},{"text":"Yes, sir.","start":501.995,"end":502.475,"sentiment":"neutral","sentiment_score":-0.04578754398971796},{"text":"That it's it went up, and I wanna know what cover what's cover that to go up.","start":502.475,"end":507.83,"sentiment":"neutral","sentiment_score":-0.12913594219614477},{"text":"So I wanna know.","start":508.05,"end":509.81,"sentiment":"neutral","sentiment_score":-0.04522804915904999}],"sentiment":"neutral","sentiment_score":-0.06590122690785823,"num_words":38,"start":474.66,"end":509.81},{"sentences":[{"text":"Okay?","start":509.81,"end":510.31,"sentiment":"neutral","sentiment_score":-0.012522714212536812},{"text":"If you find my number my my account.","start":510.61002,"end":513.27,"sentiment":"neutral","sentiment_score":-0.011115273111499846},{"text":"Yes.","start":514.53,"end":515.03,"sentiment":"neutral","sentiment_score":0.017147710546851158},{"text":"What you mean 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014.","start":589.085,"end":600.8,"sentiment":"neutral","sentiment_score":0.010903745656833053},{"text":"Australia.","start":607.095,"end":607.595,"sentiment":"neutral","sentiment_score":0.016588890925049782},{"text":"Yes.","start":607.735,"end":608.055,"sentiment":"neutral","sentiment_score":0.0232977494597435},{"text":"Australia.","start":608.055,"end":608.555,"sentiment":"neutral","sentiment_score":0.023941107094287872},{"text":"Thank you.","start":612.135,"end":612.95496,"sentiment":"neutral","sentiment_score":0.21200281381607056}],"sentiment":"neutral","sentiment_score":0.05904981752650605,"num_words":9,"start":589.085,"end":612.95496},{"sentences":[{"text":"Los Angeles.","start":763.87,"end":764.76996,"sentiment":"neutral","sentiment_score":0.050086842849850655},{"text":"Yes.","start":783.08496,"end":783.54,"sentiment":"neutral","sentiment_score":0.2961263060569763},{"text":"Yes.","start":789.94,"end":790.44,"sentiment":"neutral","sentiment_score":0.09140436351299286},{"text":"This is I this is ITEL or ITEL?","start":795.45996,"end":798.75995,"sentiment":"neutral","sentiment_score":-0.0005712630809284747},{"text":"Sorry.","start":802.51495,"end":802.915,"sentiment":"neutral","sentiment_score":-0.11678081750869752}],"sentiment":"neutral","sentiment_score":0.028181033316426553,"num_words":13,"start":763.87,"end":802.915},{"sentences":[{"text":"Sorry, sir.","start":802.915,"end":803.555,"sentiment":"neutral","sentiment_score":-0.16346968710422516},{"text":"Sorry.","start":803.555,"end":803.63495,"sentiment":"neutral","sentiment_score":-0.17538222670555115},{"text":"Sorry.","start":803.63495,"end":804.13495,"sentiment":"neutral","sentiment_score":-0.2259960174560547},{"text":"My mistake.","start":804.27496,"end":805.01495,"sentiment":"neutral","sentiment_score":-0.3300148546695709},{"text":"It's a wrong a wrong wrong company.","start":805.315,"end":808.77496,"sentiment":"neutral","sentiment_score":-0.28882438370159697}],"sentiment":"neutral","sentiment_score":-0.2623167702784905,"num_words":13,"start":802.915,"end":808.77496},{"sentences":[{"text":"Thank you.","start":808.915,"end":809.65497,"sentiment":"neutral","sentiment_score":0.1402255818247795},{"text":"I tell.","start":825.94,"end":826.6,"sentiment":"neutral","sentiment_score":-0.0714450255036354},{"text":"I I I I Sorry, love.","start":826.74,"end":834.955,"sentiment":"neutral","sentiment_score":-0.09843755513429642},{"text":"Sorry.","start":834.955,"end":835.35504,"sentiment":"neutral","sentiment_score":-0.23745347559452057},{"text":"My mistake.","start":835.35504,"end":836.09503,"sentiment":"negative","sentiment_score":-0.37598252296447754}],"sentiment":"neutral","sentiment_score":-0.11096021074515122,"num_words":13,"start":808.915,"end":836.09503},{"sentences":[{"text":"My mistake.","start":836.155,"end":836.795,"sentiment":"neutral","sentiment_score":-0.2953967899084091},{"text":"Sorry.","start":836.795,"end":837.295,"sentiment":"neutral","sentiment_score":-0.21233908832073212},{"text":"Bye.","start":837.995,"end":838.495,"sentiment":"neutral","sentiment_score":0.00178634375333786}],"sentiment":"neutral","sentiment_score":-0.20033658109605312,"num_words":4,"start":836.155,"end":838.495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. May\n\nChannel 1: Good\n\nChannel 0: I know who\n\nChannel 1: morning.\n\nChannel 0: am I speaking with?\n\nChannel 1: My name is Josh Fontas, and I'm a I'm with your company. And I'd like to know why they went up my premium bill went up without let me know. Can I can you find out my account, please?\n\nChannel 0: I'll be more than happy to check on this. Could you provide me the name associated on the account, please?\n\nChannel 1: The name the name is George Fontas.\n\nChannel 0: Mhmm.\n\nChannel 1: Second name is Fontas. First name is George.\n\nChannel 0: George, thank you so much. Thanks. Give me one second. Could you spell your George to me, please?\n\nChannel 1: My address?\n\nChannel 0: How do you spell him? No. No. No. No.\n\nCan you how do you spell your name, please? Because it doesn't give me any result.\n\nChannel 1: My name\n\nChannel 0: I think\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: f o u n t a s. You got it?\n\nChannel 0: I\n\nChannel 1: Hello?\n\nChannel 0: have f for yes. I have f for Frank, o for Oscar, m for Mary,\n\nChannel 1: No.\n\nChannel 0: T\n\nChannel 1: No.\n\nChannel 0: for\n\nChannel 1: No. No.\n\nChannel 0: tango\n\nChannel 1: No. No. No. No. What a minute.\n\nWhat a minute. It's f o u, n for Neli, t for Thomas,\n\nChannel 0: oh,\n\nChannel 1: for t. Fontas, f for u n t a s, Fontas.\n\nChannel 0: I did not receive I mean, I did have I didn't have any results found. Are you calling Airtel Australia?\n\nChannel 1: From a yeah. It tell us, I'm calling. Yes.\n\nChannel 0: Okay. So I have here your last name, but it did doesn't give me any account. Just give me one second one last time. Okay? Hold on.\n\nHow about your last name, please? Could you spell your first name, please?\n\nChannel 1: My my last name\n\nChannel 0: Your first name, please.\n\nChannel 1: Josh is first name. The last name is Fontas, f o u n t a s. Can't you understand English?\n\nChannel 0: Yeah. But I don't receive any results under George Fuentes. For your name, I have, is it g for George, e for\n\nChannel 1: Yes.\n\nChannel 0: echo, o for Oscar, r for Romeo, g for George, e for echo? And then for your last name, I have f for Frank, o for Oscar, u for uniform, n for Nancy, t for tango, a for alpha, s for Sierra. Correct?\n\nChannel 1: That's correct. A. The last one, a. No. I a.\n\nFontas.\n\nChannel 0: Yeah. I've got it here correctly, but it doesn't give me\n\nChannel 1: I have to find my account number. I can't oh, Jesus Christ.\n\nChannel 0: How about your email address?\n\nChannel 1: Email address. Okay. It's georgefontas,1word,o1@gmail.com.\n\nChannel 0: Thank you so much. Just give me one second. And while I'm trying to pull up your account, can you tell me how may I help you today? Well, I am trying to pull up your account. May I know how may I help you today?\n\nChannel 1: The the the last word, I didn't I didn't understand what you say, the last word.\n\nChannel 0: How may I help you today? How can I assist you with today?\n\nChannel 1: How many? What what how many?\n\nChannel 0: How may I help you today, George, while I'm trying to pull up your account?\n\nChannel 1: Yes. You you can do it. Yes. What do you want me to\n\nChannel 0: Yes.\n\nChannel 1: say?\n\nChannel 0: How may while I am pulling up your account and while\n\nChannel 1: Okay.\n\nChannel 0: I am searching for your account, how may I help you today?\n\nChannel 1: That's I wanna know why they went from $19 to 24 something. Why? I wanna know. I've\n\nChannel 0: Mhmm.\n\nChannel 1: got two two I've got two two phones with you. Two numbers. I can give you the numbers. Can't you find the the number I'm calling you now? Can't you find that number in your account there?\n\nChannel 0: One moment, please. 06773014.\n\nChannel 1: Hello? You still there?\n\nChannel 0: Yeah. I'm still here trying to pull up your account.\n\nChannel 1: You want the other number so you can find out?\n\nChannel 0: Yeah. I can\n\nChannel 1: Yeah.\n\nChannel 0: try that as well.\n\nChannel 1: I've got another number. It's 04784\n\nChannel 0: Hold\n\nChannel 1: 3\n\nChannel 0: on.\n\nChannel 1: 6\n\nChannel 0: Sorry.\n\nChannel 1: probably. Yeah.\n\nChannel 0: Yeah. Please go ahead.\n\nChannel 1: It's I've got the I've got two numbers. The that's the one I'm talking to you now, and the other one\n\nChannel 0: Mhmm.\n\nChannel 1: is the other one is 0478436937.\n\nChannel 0: I have 0478436937. Correct?\n\nChannel 1: Correct.\n\nChannel 0: Alright. George, are is there any way that you can log in to your account to your Airtel Australia customer portal?\n\nChannel 1: You wanted my address? I'll tell you my address.\n\nChannel 0: No. No. No. I can't seem to find your account on my end.\n\nChannel 1: Where you are? In The Philippines? Where?\n\nChannel 0: Yeah. We're working remotely.\n\nChannel 1: What's going on here? If you can't find\n\nChannel 0: Just\n\nChannel 1: my number\n\nChannel 0: mhmm.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: wanna\n\nChannel 0: just give\n\nChannel 1: speak.\n\nChannel 0: me one second of\n\nChannel 1: Yes.\n\nChannel 0: yeah. I'll try to locate your account. So please handle, and I'll get back to you. Okay?\n\nChannel 1: What about\n\nChannel 0: Hold on.\n\nChannel 1: what about my email? You find my email?\n\nChannel 0: For your email, I have your name and last name. This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe.\n\nChannel 1: Don't have to tell me all these things. It's g it's g a o r g e s, George.\n\nChannel 0: Okay. Yes. Correct. I'm correct.\n\nChannel 1: And\n\nChannel 0: F\n\nChannel 1: Fontas.\n\nChannel 0: o\n\nChannel 1: Fontas, one word. It's altogether. Altogether.\n\nChannel 0: yes.\n\nChannel 1: Fontas.\n\nChannel 0: Mhmm.\n\nChannel 1: Fontas is the last word. And it's o one zero one zero one at\n\nChannel 0: Mhmm.\n\nChannel 1: @atgmail.com.\n\nChannel 0: Yes. I've got it here correctly, George. Okay. So while I understand that I don't have your account pulled up yet, could you tell me how can I help you? So you mentioned earlier about a price increase.\n\nChannel 1: Yes,\n\nChannel 0: Correct?\n\nChannel 1: sir. That it's it went up, and I wanna know what cover what's cover that to go up. So I wanna know. Okay? If you find my number my my account.\n\nChannel 0: Yes.\n\nChannel 1: Yes.\n\nChannel 0: Can you tell me what mhmm. Could you could you please tell me what subscription do you have with us?\n\nChannel 1: What you mean description?\n\nChannel 0: I mean, subscription. What what service do you have with\n\nChannel 1: Telephone\n\nChannel 0: Airtel?\n\nChannel 1: number.\n\nChannel 0: Is it\n\nChannel 1: Telephone number. Telephone.\n\nChannel 0: telephone?\n\nChannel 1: Mobile.\n\nChannel 0: Okay.\n\nChannel 1: Mobile telephone. Mobile telephone.\n\nChannel 0: Alright. No worries. I'll go let I'll go ahead and take a look into this. Okay? So please stay on the line.\n\nChannel 1: I'll\n\nChannel 0: Alright?\n\nChannel 1: wait. Yes. I'll wait.\n\nChannel 0: Thank you. Hello, George?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Thank you so much. Could you provide me the mobile number that is associated with your service with us?\n\nChannel 1: Yes. It's 0406\n\nChannel 0: Okay.\n\nChannel 1: 773\n\nChannel 0: Mhmm.\n\nChannel 1: 014.\n\nChannel 0: Mhmm. And this is Airtel Australia. Right? So please stay on the line. Okay?\n\nChannel 1: Australia. Yes. Australia.\n\nChannel 0: Yeah. Please stay on the line. Okay, George? I'll get back to you. Okay?\n\nThank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Los Angeles.\n\nChannel 0: Hello, George. Thank\n\nChannel 1: Yes.\n\nChannel 0: you so much for holding. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Is there any way that you could log in to your customer portal?\n\nChannel 1: This is I this is ITEL or ITEL?\n\nChannel 0: This is Airtel Airtel, Australia.\n\nChannel 1: Sorry. Sorry, sir. Sorry. Sorry. My mistake.\n\nIt's a wrong a wrong wrong company. Thank you.\n\nChannel 0: Okay. Can you tell me which I mean, which call you're supposed to I mean, who are you supposed to call? Is it\n\nChannel 1: I tell. I I I\n\nChannel 0: Airtel.\n\nChannel 1: I\n\nChannel 0: No. This is Airtel. That's why your account is not popping up on my end.\n\nChannel 1: Sorry, love. Sorry. My mistake. My mistake. Sorry.\n\nBye.\n\nChannel 0: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.08,"sentiment":"positive","sentiment_score":0.5595486402511597},{"text":"My name is Mary.","start":2.08,"end":3.04,"sentiment":"positive","sentiment_score":0.41924216598272324},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.2915131151676178}],"sentiment":"positive","sentiment_score":0.41491937041282656,"channel":0,"num_words":15,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.08924544602632523}],"sentiment":"neutral","sentiment_score":0.08924544602632523,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Hello.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.08375877141952515},{"text":"Good 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mistake.","start":836.155,"end":836.795,"sentiment":"neutral","sentiment_score":-0.2953967899084091},{"text":"Sorry.","start":836.795,"end":837.295,"sentiment":"neutral","sentiment_score":-0.21233908832073212}],"sentiment":"neutral","sentiment_score":-0.2581253722310066,"channel":1,"num_words":8,"start":834.315,"end":837.295},{"sentences":[{"text":"Bye.","start":837.995,"end":838.495,"sentiment":"neutral","sentiment_score":0.00178634375333786}],"sentiment":"neutral","sentiment_score":0.00178634375333786,"channel":1,"num_words":1,"start":837.995,"end":838.495},{"sentences":[{"text":"Okay.","start":838.435,"end":838.935,"sentiment":"neutral","sentiment_score":0.19251853227615356},{"text":"Thank you.","start":839.23505,"end":839.87994,"sentiment":"neutral","sentiment_score":0.32175188139081}],"sentiment":"neutral","sentiment_score":0.2786740983525912,"channel":0,"num_words":3,"start":838.435,"end":839.87994}]},"summary":{"result":"success","short":"A customer named Joshrows is having trouble finding his Airtel premium bill and is seeking assistance from the representative. The representative asks for his last name, email address, and social security number to try to locate his account. The agent also asks him to log in to his Airtel Australia customer portal and provides him with his email address. The customer is having trouble finding his account and the agent asks him to log in and provide his information. The agent tries to locate his account but is unable to find his information. The customer is also confused about which call to make and the agent apologizes for the mistake and ends the call."},"intents":{"segments":[{"text":"Can I can you find out my account, please?","start_word":59,"end_word":67,"intents":[{"intent":"Check account","confidence_score":0.053087786}]},{"text":"I've got it here correctly, but it doesn't give me I have to find my account number.","start_word":396,"end_word":412,"intents":[{"intent":"Find account number","confidence_score":0.21595325}]},{"text":"How can I assist you with today? How many?","start_word":496,"end_word":504,"intents":[{"intent":"Assist with account","confidence_score":0.035923652}]},{"text":"Can't you find that number in your account there? One moment, please.","start_word":610,"end_word":621,"intents":[{"intent":"Find account information","confidence_score":0.040993955},{"intent":"Find account information","confidence_score":0.14418362}]},{"text":"George, are is there any way that you can log in to your account to your Airtel Australia customer portal? You wanted my address?","start_word":705,"end_word":728,"intents":[{"intent":"Log in to customer portal","confidence_score":0.15369654}]},{"text":"For your email, I have your name and last name. This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe. Don't have to tell me all these things. It's g it's g a o r g e s, George. Okay.","start_word":810,"end_word":856,"intents":[{"intent":"Confirm email address","confidence_score":0.0004122549}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5026781558990479},{"text":"May I have your name, please? Hello? Hello. Good morning. May I Good know who am morning. I speaking with? My name is Josh Fontas, and I'm a I'm with your company. And I'd like to know why they went up my premium bill went up without let me know. Can I can you find out my account, please?","start_word":9,"end_word":67,"sentiment":"neutral","sentiment_score":0.0023902347311377525},{"text":"I'll be more than happy to check on this.","start_word":68,"end_word":76,"sentiment":"positive","sentiment_score":0.4959695339202881},{"text":"Could you provide me the name associated on the account, please? The name the name is George Fontas. Mhmm. Second name is Fontas. First name is George.","start_word":77,"end_word":103,"sentiment":"neutral","sentiment_score":0.07861801236867905},{"text":"George, thank you so much. Thanks.","start_word":104,"end_word":109,"sentiment":"positive","sentiment_score":0.5069050192832947},{"text":"Give me one second. Could you spell your George to me, please? My address? How do you spell him? No. No. No. No. Can you how do you spell your name, please?","start_word":110,"end_word":141,"sentiment":"neutral","sentiment_score":-0.04219917953014374},{"text":"Because it doesn't give me any result.","start_word":142,"end_word":148,"sentiment":"negative","sentiment_score":-0.35607263445854187},{"text":"My name I think is I f o u n t a s. You got it? I Hello? have f for yes. I have f for Frank, o for Oscar, m for Mary, No. T No. for No. No. tango No. No. No. No. What a minute. What a minute. It's f o u, n for Neli, t for Thomas, oh, for t. Fontas, f for u n t a s, Fontas.","start_word":149,"end_word":220,"sentiment":"neutral","sentiment_score":-0.067153200507164},{"text":"I did not receive I mean, I did have I didn't have any results found.","start_word":221,"end_word":235,"sentiment":"negative","sentiment_score":-0.395997017621994},{"text":"Are you calling Airtel Australia? From a yeah. It tell us, I'm calling. Yes. Okay. So I have here your last name, but it did doesn't give me any account. Just give me one second one last time. Okay? Hold on. How about your last name, please? Could you spell your first name, please? My my last name Your first name, please. Josh is first name. The last name is Fontas, f o u n t a s. Can't you understand English? Yeah. But I don't receive any results under George Fuentes. For your name, I have, is it g for George, e for Yes. echo, o for Oscar, r for Romeo, g for George, e for echo? And then for your last name, I have f for Frank, o for Oscar, u for uniform, n for Nancy, t for tango, a for alpha, s for Sierra. Correct? That's correct. A. The last one, a. No. I a. Fontas. Yeah. I've got it here correctly, but it doesn't give me I have to find my account number. I can't oh, Jesus Christ. How about your email address? Email address. Okay. It's georgefontas,1word,o1@gmail.com.","start_word":236,"end_word":427,"sentiment":"neutral","sentiment_score":-0.0736669652396813},{"text":"Thank you so much.","start_word":428,"end_word":431,"sentiment":"positive","sentiment_score":0.5310111045837402},{"text":"Just give me one second. And while I'm trying to pull up your account, can you tell me how may I help you today? Well, I am trying to pull up your account. May I know how may I help you today? The the the last word, I didn't I didn't understand what you say, the last word. How may I help you today? How can I assist you with today? How many? What what how many? How may I help you today, George, while I'm trying to pull up your account? Yes. You you can do it. Yes. What do you want me to Yes. say? How may while I am pulling up your account and while Okay. I am searching for your account, how may I help you today? That's I wanna know why they went from $19 to 24 something. Why? I wanna know. I've Mhmm. got two two I've got two two phones with you. Two numbers. I can give you the numbers. Can't you find the the number I'm calling you now? Can't you find that number in your account there? One moment, please. 06773014. Hello? You still there? Yeah. I'm still here trying to pull up your account. You want the other number so you can find out? Yeah. I can Yeah. try that as well. I've got another number. It's 04784 Hold 3 on. 6 Sorry. probably. Yeah. Yeah. Please go ahead. It's I've got the I've got two numbers. The that's the one I'm talking to you now, and the other one Mhmm. is the other one is 0478436937. I have 0478436937. Correct? Correct. Alright. George, are is there any way that you can log in to your account to your Airtel Australia customer portal? You wanted my address? I'll tell you my address. No. No.","start_word":432,"end_word":735,"sentiment":"neutral","sentiment_score":0.0031219415156412745},{"text":"No. I can't seem to find your account on my end.","start_word":736,"end_word":746,"sentiment":"negative","sentiment_score":-0.4034985303878784},{"text":"Where you are? In The Philippines? Where? Yeah. We're working remotely. What's going on here? If you can't find Just my number mhmm. I So wanna just give speak. me one second of Yes. yeah. I'll try to locate your account. So please handle, and I'll get back to you. Okay? What about Hold on. what about my email? You find my email? For your email, I have your name and last name. This is g for giraffe, e for echo, o for Oscar, r for Romeo, g for giraffe. Don't have to tell me all these things. It's g it's g a o r g e s, George. Okay. Yes. Correct. I'm correct. And F Fontas. o Fontas, one word. It's altogether. Altogether. yes. Fontas. Mhmm. Fontas is the last word. And it's o one zero one zero one at Mhmm. @atgmail.com. Yes. I've got it here correctly, George. Okay. So while I understand that I don't have your account pulled up yet, could you tell me how can I help you? So you mentioned earlier about a price increase. Yes, Correct? sir. That it's it went up, and I wanna know what cover what's cover that to go up. So I wanna know. Okay? If you find my number my my account. Yes. Yes. Can you tell me what mhmm. Could you could you please tell me what subscription do you have with us? What you mean description? I mean, subscription. What what service do you have with Telephone Airtel? number. Is it Telephone number. Telephone. telephone? Mobile. Okay. Mobile telephone. Mobile telephone. Alright. No worries. I'll go let I'll go ahead and take a look into this. Okay? So please stay on the line. I'll Alright? wait. Yes. I'll wait. Thank you. Hello, George? Yes. Yeah.","start_word":747,"end_word":1045,"sentiment":"neutral","sentiment_score":0.0021309112556851828},{"text":"Thank you so much.","start_word":1046,"end_word":1049,"sentiment":"positive","sentiment_score":0.4037909209728241},{"text":"Could you provide me the mobile number that is associated with your service with us? Yes. It's 0406 Okay. 773 Mhmm. 014. Mhmm. And this is Airtel Australia. Right? So please stay on the line. Okay? Australia. Yes. Australia. Yeah. Please stay on the line. Okay, George? I'll get back to you. Okay? Thank Thank you. you. Los Angeles. Hello, George. Thank Yes.","start_word":1050,"end_word":1112,"sentiment":"neutral","sentiment_score":0.06323172897100449},{"text":"you so much for holding.","start_word":1113,"end_word":1117,"sentiment":"positive","sentiment_score":0.4136828184127808},{"text":"Okay. Yes. Is there any way that you could log in to your customer portal? This is I this is ITEL or ITEL? This is Airtel Airtel, Australia. Sorry. Sorry, sir. Sorry. Sorry. My mistake. It's a wrong a wrong wrong company. Thank you. Okay. Can you tell me which I mean, which call you're supposed to I mean, who are you supposed to call? Is it I tell. I I I Airtel. I No. This is Airtel. That's why your account is not popping up on my end. Sorry, love. Sorry.","start_word":1118,"end_word":1209,"sentiment":"neutral","sentiment_score":-0.1009308280342299},{"text":"My mistake.","start_word":1210,"end_word":1211,"sentiment":"negative","sentiment_score":-0.3475492596626282},{"text":"My mistake. Sorry. Bye. Okay.","start_word":1212,"end_word":1216,"sentiment":"neutral","sentiment_score":-0.0877629742026329},{"text":"Thank you.","start_word":1217,"end_word":1218,"sentiment":"positive","sentiment_score":0.6795238852500916}],"average":{"sentiment":"neutral","sentiment_score":-0.0155478349981461}}}}