{"metadata":{"transaction_key":"deprecated","request_id":"019fca30-626e-76a0-a4c7-05f37e104bc5","sha256":"0323b6a2d97ea876965653844e2ca489a8a1b4b10a4e05a0ca747b34f590fcca","created":"2026-08-04T00:33:17.438Z","duration":8.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Ian. Sorry I've missed your call. Please leave me a message, and I'll get back to you as soon as I'm able. Thanks.","confidence":0.99853516,"words":[{"word":"hi","start":0.96,"end":1.4399999,"confidence":0.99365234,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14167582988739014},{"word":"you've","start":1.4399999,"end":1.68,"confidence":0.99658203,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.12586519122123718},{"word":"reached","start":1.68,"end":2.0,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.14283272624015808},{"word":"ian","start":2.0,"end":2.32,"confidence":0.8198242,"punctuated_word":"Ian.","sentiment":"neutral","sentiment_score":0.13118956983089447},{"word":"sorry","start":2.32,"end":2.6399999,"confidence":0.9370117,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.18390022218227384},{"word":"i've","start":2.6399999,"end":2.72,"confidence":0.6628418,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3729345798492432},{"word":"missed","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.4525494873523712},{"word":"your","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.43503618240356445},{"word":"call","start":3.12,"end":3.36,"confidence":0.99853516,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.384726881980896},{"word":"please","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09316758811473846},{"word":"leave","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.003723114728927612},{"word":"me","start":3.76,"end":3.9199998,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08229568600654602},{"word":"a","start":3.9199998,"end":4.08,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02116277813911438},{"word":"message","start":4.08,"end":4.3199997,"confidence":0.9421387,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.10835979878902437},{"word":"and","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2083936631679535},{"word":"i'll","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2099572867155075},{"word":"get","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16041630506515503},{"word":"back","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1654498428106308},{"word":"to","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31234025955200195},{"word":"you","start":5.12,"end":5.2,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32880890369415283},{"word":"as","start":5.2,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1841969937086105},{"word":"soon","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1941918134689331},{"word":"as","start":5.6,"end":5.68,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18676063418388367},{"word":"i'm","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.25345683097839355},{"word":"able","start":5.8399997,"end":6.24,"confidence":0.9995117,"punctuated_word":"able.","sentiment":"neutral","sentiment_score":0.2595258951187134},{"word":"thanks","start":6.24,"end":6.74,"confidence":0.9423828,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4778926372528076}],"paragraphs":{"transcript":"\nHi. You've reached Ian. Sorry I've missed your call. Please leave me a message, and I'll get back to you as soon as I'm able. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.14167582988739014},{"text":"You've reached Ian.","start":1.4399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1332958290974299},{"text":"Sorry I've missed your call.","start":2.32,"end":3.36,"sentiment":"negative","sentiment_score":-0.3658294707536697},{"text":"Please leave me a message, and I'll get back to you as soon as I'm able.","start":3.36,"end":6.24,"sentiment":"neutral","sentiment_score":0.1616170136258006},{"text":"Thanks.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.4778926372528076}],"sentiment":"neutral","sentiment_score":0.06831464687219033,"num_words":26,"start":0.96,"end":6.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Ian. Sorry I've missed your call. Please leave me a message, and I'll get back to you as soon as I'm able. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.14167582988739014},{"text":"You've reached Ian.","start":1.4399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1332958290974299},{"text":"Sorry I've missed your call.","start":2.32,"end":3.36,"sentiment":"negative","sentiment_score":-0.3658294707536697},{"text":"Please leave me a message, and I'll get back to you as soon as I'm able.","start":3.36,"end":6.24,"sentiment":"neutral","sentiment_score":0.1616170136258006},{"text":"Thanks.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.4778926372528076}],"sentiment":"neutral","sentiment_score":0.06831464687219033,"channel":1,"num_words":26,"start":0.96,"end":6.74}]},"summary":{"result":"success","short":"Hi. You've reached Ian. Sorry I've missed your call. Please leave me a message, and I'll get back to you as soon as I'm able. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":25,"end_word":25,"intents":[{"intent":"Send message","confidence_score":0.048375614}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Ian.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.13326987624168396},{"text":"Sorry I've missed your call.","start_word":4,"end_word":8,"sentiment":"negative","sentiment_score":-0.36996790766716},{"text":"Please leave me a message, and I'll get back to you as soon as I'm able.","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":0.17338645458221436},{"text":"Thanks.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.716357409954071}],"average":{"sentiment":"neutral","sentiment_score":0.08810488382975261}}}}