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Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.0711597204208374},{"text":"Hello.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.04594067484140396},{"text":"Sharlene speaking.","start":1.04,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.041390951722860336},{"text":"Sorry.","start":10.08,"end":10.48,"sentiment":"neutral","sentiment_score":-0.12189286947250366},{"text":"Who?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":-0.12734296917915344}],"sentiment":"neutral","sentiment_score":-0.008225589990615845,"num_words":6,"start":0.48,"end":10.98},{"sentences":[{"text":"No.","start":25.65,"end":26.15,"sentiment":"neutral","sentiment_score":-0.2580985426902771},{"text":"I don't remember.","start":26.29,"end":27.19,"sentiment":"neutral","sentiment_score":-0.2050937662521998},{"text":"We yeah.","start":27.25,"end":27.650002,"sentiment":"neutral","sentiment_score":-0.17690248787403107},{"text":"We've got an intern internal IT, so we don't outsource.","start":27.650002,"end":30.630001,"sentiment":"neutral","sentiment_score":-0.1726197525858879},{"text":"So if you can take our name off, please.","start":30.69,"end":33.510002,"sentiment":"neutral","sentiment_score":-0.304352225528823}],"sentiment":"neutral","sentiment_score":-0.227702094912529,"num_words":25,"start":25.65,"end":33.510002},{"sentences":[{"text":"Yes.","start":35.25,"end":35.75,"sentiment":"neutral","sentiment_score":0.27126699686050415},{"text":"Yep.","start":35.81,"end":36.21,"sentiment":"neutral","sentiment_score":0.2606046199798584},{"text":"Thank you.","start":36.21,"end":37.09,"sentiment":"positive","sentiment_score":0.47859495878219604},{"text":"See you too.","start":37.09,"end":37.73,"sentiment":"positive","sentiment_score":0.3646286527315776},{"text":"Bye.","start":37.73,"end":38.23,"sentiment":"neutral","sentiment_score":0.1247892528772354}],"sentiment":"positive","sentiment_score":0.33846709318459034,"num_words":8,"start":35.25,"end":38.23}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yes. Hello. Sharlene speaking.\n\nChannel 0: Hi, Michelinie. This is Abby, ma'am, from Tech two One in Springfield, Brisbane. Uh-huh. Daniel asked me to reach out to you.\n\nChannel 1: Sorry. Who?\n\nChannel 0: I just want Daniel asked me to reach out to you, ma'am. Well, we've spoken to you in the past already, and I have a note here that you says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. I don't remember. We yeah. We've got an intern internal IT, so we don't outsource. So if you can take our name off, please.\n\nChannel 0: Of course. No problem, ma'am.\n\nChannel 1: Yes.\n\nChannel 0: Thank you.\n\nChannel 1: Yep.\n\nChannel 0: Take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. See you too. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.0711597204208374},{"text":"Hello.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.04594067484140396},{"text":"Sharlene speaking.","start":1.04,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.041390951722860336}],"sentiment":"neutral","sentiment_score":0.04997057467699051,"channel":1,"num_words":4,"start":0.48,"end":1.9399999},{"sentences":[{"text":"Hi, Michelinie.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":0.07113131880760193},{"text":"This is Abby, ma'am, from Tech two One in Springfield, Brisbane.","start":3.9199998,"end":7.14,"sentiment":"neutral","sentiment_score":0.05831122296777638},{"text":"Uh-huh.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.005013413727283478},{"text":"Daniel asked me to reach out to 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correct?","start":23.555,"end":24.615,"sentiment":"neutral","sentiment_score":-0.012861899100244045}],"sentiment":"neutral","sentiment_score":-0.0324168196555389,"channel":0,"num_words":46,"start":10.48,"end":24.615},{"sentences":[{"text":"No.","start":25.65,"end":26.15,"sentiment":"neutral","sentiment_score":-0.2580985426902771},{"text":"I don't remember.","start":26.29,"end":27.19,"sentiment":"neutral","sentiment_score":-0.2050937662521998},{"text":"We yeah.","start":27.25,"end":27.650002,"sentiment":"neutral","sentiment_score":-0.17690248787403107},{"text":"We've got an intern internal IT, so we don't outsource.","start":27.650002,"end":30.630001,"sentiment":"neutral","sentiment_score":-0.1726197525858879},{"text":"So if you can take our name off, please.","start":30.69,"end":33.510002,"sentiment":"neutral","sentiment_score":-0.304352225528823}],"sentiment":"neutral","sentiment_score":-0.227702094912529,"channel":1,"num_words":25,"start":25.65,"end":33.510002},{"sentences":[{"text":"Of course.","start":34.126938,"end":34.606937,"sentiment":"neutral","sentiment_score":-0.0005972795188426971},{"text":"No problem, ma'am.","start":34.606937,"end":35.566936,"sentiment":"neutral","sentiment_score":0.13663954536120096}],"sentiment":"neutral","sentiment_score":0.0817448154091835,"channel":0,"num_words":5,"start":34.126938,"end":35.566936},{"sentences":[{"text":"Yes.","start":35.25,"end":35.75,"sentiment":"neutral","sentiment_score":0.27126699686050415}],"sentiment":"neutral","sentiment_score":0.27126699686050415,"channel":1,"num_words":1,"start":35.25,"end":35.75},{"sentences":[{"text":"Thank 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They have spoken in the past and Abby has a note that Michelinie is coming up for an IT review later in the year. Michelinie asks Abby to remove their name from the list, and the call ends politely."},"intents":{"segments":[{"text":"This is Abby, ma'am, from Tech two One in Springfield, Brisbane. Uh-huh. Daniel asked me to reach out to you. Sorry. I Who? just want Daniel asked me to reach out to you, ma'am. Well, we've spoken to you in the past already, and I have a note here that you says you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":6,"end_word":73,"intents":[{"intent":"Explain purpose of call","confidence_score":0.0067256154}]},{"text":"Daniel asked me to reach out to you. Sorry.","start_word":18,"end_word":26,"intents":[{"intent":"Request to reach out","confidence_score":0.19385543}]},{"text":"I don't remember. We yeah. We've got an intern internal IT, so we don't outsource. So if you can take our name off, please. Of course.","start_word":75,"end_word":100,"intents":[{"intent":"Decline suggestion","confidence_score":0.00002999357}]},{"text":"So if you can take our name off, please. Of course.","start_word":90,"end_word":100,"intents":[{"intent":"Request removal from list","confidence_score":0.04450946}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Sharlene speaking. Hi, Michelinie. This is Abby, ma'am, from Tech two One in Springfield, Brisbane. Uh-huh. Daniel asked me to reach out to you. Sorry. I Who? just want Daniel asked me to reach out to you, ma'am. Well, we've spoken to you in the past already, and I have a note here that you says you're coming up for an IT review towards the middle of this year. Is that correct? No. I don't remember. We yeah. We've got an intern internal IT, so we don't outsource. So if you can take our name off, please. Of course. No problem, ma'am. 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