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Good morning. Thank you so much for calling Airtel accounts. How may I help you today? I'm good.\n\nThank you for asking. How may I help you today? What is the phone number you're referring with? I understand. However, you have reached wrong number.\n\nWe don't support any other phone number. We are a Internet service provider here in Australia and a mobile plan services. So in regards with the roaming number that you have to, charge for a roaming, you still needs to contact your local network. We are not affiliated. We're a separate company.\n\nYeah. We don't have any we don't have any idea about it because we are a separate company. We don't support any other phone number. We only support Australian phone number. So if you do have a number that you have a service with us, that's the time that we can sup provide support.\n\nMhmm. Yeah. I really would love to help you, but I don't have any details because we are a separate company. We're not affiliated. We don't have any access.\n\nAlright. You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.19440394639968872},{"text":"Good morning.","start":0.96,"end":1.62,"sentiment":"positive","sentiment_score":0.39363327622413635},{"text":"Thank you so much for calling Airtel accounts.","start":1.68,"end":3.84,"sentiment":"positive","sentiment_score":0.6344566941261292},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.494988352060318},{"text":"I'm good.","start":8.72,"end":9.36,"sentiment":"positive","sentiment_score":0.4794626533985138}],"sentiment":"positive","sentiment_score":0.5255883932113647,"num_words":19,"start":0.64,"end":9.36},{"sentences":[{"text":"Thank you for asking.","start":9.36,"end":10.5,"sentiment":"positive","sentiment_score":0.5774584412574768},{"text":"How may I help you today?","start":10.559999,"end":11.86,"sentiment":"neutral","sentiment_score":0.28261735290288925},{"text":"What is the phone number you're referring with?","start":28.24,"end":31.06,"sentiment":"neutral","sentiment_score":-0.01097783976001665},{"text":"I understand.","start":44.135002,"end":44.875,"sentiment":"neutral","sentiment_score":-0.07254591584205627},{"text":"However, you have reached wrong number.","start":45.255,"end":47.595,"sentiment":"neutral","sentiment_score":-0.20854162176450095}],"sentiment":"neutral","sentiment_score":0.09697590777292274,"num_words":26,"start":9.36,"end":47.595},{"sentences":[{"text":"We don't support any other phone number.","start":48.055,"end":50.475,"sentiment":"neutral","sentiment_score":-0.2327203963484083},{"text":"We are a Internet service provider here in Australia and a mobile plan services.","start":50.855,"end":55.995003,"sentiment":"neutral","sentiment_score":-0.12858831084200315},{"text":"So in regards with the roaming number that you have to, charge for a roaming, you still needs to contact your local network.","start":56.135002,"end":64.549995,"sentiment":"neutral","sentiment_score":-0.09829758577372717},{"text":"We are not affiliated.","start":65.33,"end":66.71,"sentiment":"neutral","sentiment_score":-0.07743133418262005},{"text":"We're a separate company.","start":67.65,"end":68.95,"sentiment":"neutral","sentiment_score":-0.08348599076271057}],"sentiment":"neutral","sentiment_score":-0.12180370959238364,"num_words":52,"start":48.055,"end":68.95},{"sentences":[{"text":"Yeah.","start":77.235,"end":77.635,"sentiment":"neutral","sentiment_score":-0.04264601320028305},{"text":"We don't have any we don't have any idea about it because we are a separate company.","start":77.635,"end":82.675,"sentiment":"neutral","sentiment_score":-0.13523079104283275},{"text":"We don't support any other phone number.","start":82.675,"end":84.83501,"sentiment":"neutral","sentiment_score":-0.15644255919115885},{"text":"We only support Australian phone number.","start":84.83501,"end":88.01,"sentiment":"neutral","sentiment_score":-0.11960296581188838},{"text":"So if you do have a number that you have a service with us, that's the time that we can sup provide support.","start":88.07,"end":94.729996,"sentiment":"neutral","sentiment_score":-0.06267028917437015}],"sentiment":"neutral","sentiment_score":-0.10362410779904437,"num_words":54,"start":77.235,"end":94.729996},{"sentences":[{"text":"Mhmm.","start":103.945,"end":104.445,"sentiment":"neutral","sentiment_score":-0.31993556022644043},{"text":"Yeah.","start":105.385,"end":105.784996,"sentiment":"neutral","sentiment_score":-0.14777976274490356},{"text":"I really would love to help you, but I don't have any details because we are a separate company.","start":105.784996,"end":110.985,"sentiment":"neutral","sentiment_score":-0.17805039686592003},{"text":"We're not affiliated.","start":110.985,"end":112.045,"sentiment":"neutral","sentiment_score":-0.16712057093779245},{"text":"We don't have any access.","start":112.185,"end":113.565,"sentiment":"neutral","sentiment_score":-0.18605814278125762}],"sentiment":"neutral","sentiment_score":-0.18214914793598241,"num_words":29,"start":103.945,"end":113.565},{"sentences":[{"text":"Alright.","start":115.82,"end":116.32,"sentiment":"neutral","sentiment_score":0.2122713327407837},{"text":"You're welcome.","start":116.700005,"end":117.44,"sentiment":"positive","sentiment_score":0.4068865031003952},{"text":"Have a good one.","start":117.58,"end":118.62,"sentiment":"positive","sentiment_score":0.4512437805533409},{"text":"Bye bye.","start":118.62,"end":119.28001,"sentiment":"neutral","sentiment_score":0.19148088246583939}],"sentiment":"positive","sentiment_score":0.35710902512073517,"num_words":9,"start":115.82,"end":119.28001}]}}]},{"alternatives":[{"transcript":"Hi there. How are you doing? Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM. And I just wanna I was just looking for international roaming pack. So I was I was no. That's that's Australian number. So I need to recharge my parents' Indian number so I can just contact through the journey, like, whenever they have a stay or landing or so yeah. So do so do it so, like, is there any way I can get recharged or like, Okay. Alright. No. I thought Alright. So is there any other way I can do it online or somewhere? Because I was struggling to do it, and it's just very hard for me. Yeah. It should be fine. No problems. Thank you. Thank you. Bye.","confidence":0.9824144,"words":[{"word":"hi","start":6.8799996,"end":7.04,"confidence":0.90038425,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.19266359508037567},{"word":"there","start":7.04,"end":7.2799997,"confidence":0.9877096,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.2238235175609589},{"word":"how","start":7.2799997,"end":7.44,"confidence":0.99913687,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2271181046962738},{"word":"are","start":7.44,"end":7.52,"confidence":0.8465306,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17980319261550903},{"word":"you","start":7.52,"end":7.6,"confidence":0.99837804,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19524475932121277},{"word":"doing","start":7.6,"end":8.1,"confidence":0.9993263,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.26623889803886414},{"word":"actually","start":13.275,"end":13.775,"confidence":0.9572749,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.0006889821961522102},{"word":"i","start":13.915,"end":14.155,"confidence":0.9992587,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01563267968595028},{"word":"was","start":14.155,"end":14.655,"confidence":0.99972683,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.008914738893508911},{"word":"looking","start":14.715,"end":15.115,"confidence":0.96255773,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.004402581602334976},{"word":"to","start":15.115,"end":15.275,"confidence":0.99847156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00574575737118721},{"word":"recharge","start":15.275,"end":15.775,"confidence":0.7868817,"punctuated_word":"recharge","sentiment":"neutral","sentiment_score":0.008180798962712288},{"word":"my","start":17.275,"end":17.515,"confidence":0.9278071,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.014619199559092522},{"word":"parents'","start":17.515,"end":18.015,"confidence":0.7601414,"punctuated_word":"parents'","sentiment":"neutral","sentiment_score":0.004600320942699909},{"word":"sim","start":18.955,"end":19.455,"confidence":0.6803244,"punctuated_word":"SIM,","sentiment":"neutral","sentiment_score":0.007071086205542088},{"word":"and","start":19.914999,"end":20.154999,"confidence":0.99896324,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0053452542051672935},{"word":"they","start":20.154999,"end":20.314999,"confidence":0.9455542,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0056633297353982925},{"word":"got","start":20.314999,"end":20.555,"confidence":0.9763921,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0018457863479852676},{"word":"a","start":20.555,"end":20.634998,"confidence":0.8369287,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007104937918484211},{"word":"airtel","start":20.634998,"end":21.115,"confidence":0.7345393,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.01136823743581772},{"word":"sim","start":21.115,"end":21.615,"confidence":0.8545134,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":0.005864305421710014},{"word":"and","start":21.755,"end":22.255,"confidence":0.9942363,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.006167632527649403},{"word":"i","start":23.195,"end":23.435,"confidence":0.9878055,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010173678398132324},{"word":"just","start":23.435,"end":23.675,"confidence":0.9873755,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0012217368930578232},{"word":"wanna","start":23.675,"end":23.994999,"confidence":0.9604408,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.013343311846256256},{"word":"i","start":24.035,"end":24.075,"confidence":0.5768968,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001614786684513092},{"word":"was","start":24.075,"end":24.235,"confidence":0.700231,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0025171153247356415},{"word":"just","start":24.235,"end":24.474998,"confidence":0.9951556,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003341231495141983},{"word":"looking","start":24.474998,"end":24.715,"confidence":0.9988078,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0029584476724267006},{"word":"for","start":24.715,"end":25.035,"confidence":0.9995365,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004265220835804939},{"word":"international","start":25.035,"end":25.535,"confidence":0.9815875,"punctuated_word":"international","sentiment":"neutral","sentiment_score":0.004460778087377548},{"word":"roaming","start":25.675,"end":26.154999,"confidence":0.9904275,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":0.005474803037941456},{"word":"pac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there. How are you doing? Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM. And I just wanna I was just looking for international roaming pack. So I was I was no.\n\nThat's that's Australian number. So I need to recharge my parents' Indian number so I can just contact through the journey, like, whenever they have a stay or landing or so yeah. So do so do it so, like, is there any way I can get recharged or like, Okay. Alright. No.\n\nI thought Alright. So is there any other way I can do it online or somewhere? Because I was struggling to do it, and it's just very hard for me. Yeah. It should be fine.\n\nNo problems. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.20824355632066727},{"text":"How are you doing?","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.21710123866796494},{"text":"Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM.","start":13.275,"end":21.615,"sentiment":"neutral","sentiment_score":-0.00099847000092268},{"text":"And I just wanna I was just looking for international roaming pack.","start":21.755,"end":26.52,"sentiment":"neutral","sentiment_score":0.00009946944192051888},{"text":"So I was I was no.","start":27.880001,"end":32.6,"sentiment":"neutral","sentiment_score":-0.018269395378107827}],"sentiment":"neutral","sentiment_score":0.02978185329060906,"num_words":39,"start":6.8799996,"end":32.6},{"sentences":[{"text":"That's that's Australian number.","start":32.6,"end":34.04,"sentiment":"neutral","sentiment_score":-0.049535252153873444},{"text":"So I need to recharge my parents' Indian number so I can just contact through the journey, like, whenever they have a stay or landing or so yeah.","start":34.04,"end":43.655003,"sentiment":"neutral","sentiment_score":-0.02702587570196816},{"text":"So do so do it so, like, is there any way I can get recharged or like, Okay.","start":65.65,"end":95.9,"sentiment":"neutral","sentiment_score":-0.051232104707095355},{"text":"Alright.","start":95.9,"end":96.22,"sentiment":"neutral","sentiment_score":-0.025171540677547455},{"text":"No.","start":96.22,"end":96.380005,"sentiment":"neutral","sentiment_score":-0.10931332409381866}],"sentiment":"neutral","sentiment_score":-0.03868323611095548,"num_words":52,"start":32.6,"end":96.380005},{"sentences":[{"text":"I thought Alright.","start":96.380005,"end":98.065,"sentiment":"neutral","sentiment_score":-0.11024804910024007},{"text":"So is there any other way I can do it online or somewhere?","start":98.065,"end":100.805,"sentiment":"neutral","sentiment_score":-0.08340064952006707},{"text":"Because I was struggling to do it, and it's just very hard for me.","start":100.865005,"end":104.965004,"sentiment":"negative","sentiment_score":-0.41066206778798786},{"text":"Yeah.","start":113.94,"end":114.340004,"sentiment":"neutral","sentiment_score":0.003177858889102936},{"text":"It should be fine.","start":114.340004,"end":114.98,"sentiment":"neutral","sentiment_score":0.05469019338488579}],"sentiment":"neutral","sentiment_score":-0.1983509402189936,"num_words":35,"start":96.380005,"end":114.98},{"sentences":[{"text":"No problems.","start":114.98,"end":115.7,"sentiment":"neutral","sentiment_score":0.1282903552055359},{"text":"Thank you.","start":115.7,"end":116.27694,"sentiment":"neutral","sentiment_score":0.24640753865242004},{"text":"Thank you.","start":118.99694,"end":119.55694,"sentiment":"neutral","sentiment_score":0.3003348857164383},{"text":"Bye.","start":119.55694,"end":120.05694,"sentiment":"neutral","sentiment_score":0.09693314135074615}],"sentiment":"neutral","sentiment_score":0.2067141000713621,"num_words":7,"start":114.98,"end":120.05694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. How are you doing?\n\nChannel 0: I'm good. Thank you for asking. How may I help you today?\n\nChannel 1: Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM. And I just wanna I was just looking for international roaming pack. So\n\nChannel 0: What is\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: was\n\nChannel 0: phone number\n\nChannel 1: I was\n\nChannel 0: you're referring with?\n\nChannel 1: no. That's that's Australian number. So I need to recharge my parents' Indian number so I can just contact through the journey, like, whenever they have a stay or landing or so yeah.\n\nChannel 0: I understand. However, you have reached wrong number. We don't support any other phone number. We are a Internet service provider here in Australia and a mobile plan services. So in regards with the roaming number that you have to, charge for a roaming, you still needs to contact your local network.\n\nWe are\n\nChannel 1: So do\n\nChannel 0: not affiliated. We're a\n\nChannel 1: so\n\nChannel 0: separate\n\nChannel 1: do it\n\nChannel 0: company.\n\nChannel 1: so, like, is there any way I can get recharged or\n\nChannel 0: Yeah.\n\nChannel 1: like,\n\nChannel 0: We don't have any we don't have any idea about it because we are a separate company. We don't support any other phone number. We only support Australian phone number. So if you do have a number that you have a service with us, that's the time that we can sup provide support.\n\nChannel 1: Okay. Alright. No. I thought Alright. So is there any other way I can do it online or somewhere?\n\nBecause I was struggling to do it, and it's just very\n\nChannel 0: Mhmm.\n\nChannel 1: hard for me.\n\nChannel 0: Yeah. I really would love to help you, but I don't have any details because we are a separate company. We're not affiliated. We don't have any access.\n\nChannel 1: Yeah. It should be fine. No problems. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: Thank you. 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one.","start":117.58,"end":118.62,"sentiment":"positive","sentiment_score":0.4512437805533409},{"text":"Bye bye.","start":118.62,"end":119.28001,"sentiment":"neutral","sentiment_score":0.19148088246583939}],"sentiment":"positive","sentiment_score":0.3752137366682291,"channel":0,"num_words":8,"start":116.700005,"end":119.28001},{"sentences":[{"text":"Thank you.","start":118.99694,"end":119.55694,"sentiment":"neutral","sentiment_score":0.3003348857164383},{"text":"Bye.","start":119.55694,"end":120.05694,"sentiment":"neutral","sentiment_score":0.09693314135074615}],"sentiment":"neutral","sentiment_score":0.23253430426120758,"channel":1,"num_words":3,"start":118.99694,"end":120.05694}]},"summary":{"result":"success","short":"The customer is calling Airtel accounts to recharge their parents' phone number and get a roaming pack. The agent explains that Airtel only supports Australian phone numbers and offers to help, but they are a separate company and do not support any other phone numbers. The customer is hesitant to do it online and ends the call."},"intents":{"segments":[{"text":"Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM. And I just wanna I was just looking for international roaming pack.","start_word":35,"end_word":61,"intents":[{"intent":"Recharge sim","confidence_score":0.60448205},{"intent":"Contact international roaming pack","confidence_score":0.13099606}]},{"text":"We are a Internet service provider here in Australia and a mobile plan services. So in regards with the roaming number that you have to, charge for a roaming, you still needs to contact your local network. We are So not do affiliated.","start_word":123,"end_word":165,"intents":[{"intent":"Contact local network","confidence_score":0.117723174}]},{"text":"So if you do have a number that you have a service with us, that's the time that we can sup provide support. Okay. Alright.","start_word":216,"end_word":240,"intents":[{"intent":"Provide support","confidence_score":0.19702817}]},{"text":"So is there any other way I can do it online or somewhere?","start_word":245,"end_word":257,"intents":[{"intent":"Make connection","confidence_score":0.00012556066}]},{"text":"I really would love to help you, but I don't have any details because we are a separate company. We're not affiliated. We don't have any access. Yeah.","start_word":274,"end_word":301,"intents":[{"intent":"Provide access to service","confidence_score":0.0006365976}]},{"text":"Thank Alright. you. You're welcome. Have a good one. Bye bye. Thank you.","start_word":308,"end_word":320,"intents":[{"intent":"End conversation","confidence_score":0.33034617}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19440394639968872},{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5461446642875671},{"text":"Hi there. How are you doing?","start_word":17,"end_word":22,"sentiment":"neutral","sentiment_score":0.2218693196773529},{"text":"I'm good. Thank you for asking.","start_word":23,"end_word":28,"sentiment":"positive","sentiment_score":0.5282496809959412},{"text":"How may I help you today? Actually, I was looking to recharge my parents' SIM, and they got a Airtel SIM. And I just wanna I was just looking for international roaming pack. So What is I the was phone number I was you're referring with? no. That's that's Australian number. So I need to recharge my parents' Indian number so I can just contact through the journey, like, whenever they have a stay or landing or so yeah. I understand. However, you have reached wrong number. We don't support any other phone number. We are a Internet service provider here in Australia and a mobile plan services. So in regards with the roaming number that you have to, charge for a roaming, you still needs to contact your local network. We are So not do affiliated. We're a so separate do it company. so, like, is there any way I can get recharged or Yeah. like, We don't have any we don't have any idea about it because we are a separate company. We don't support any other phone number. We only support Australian phone number. So if you do have a number that you have a service with us, that's the time that we can sup provide support. Okay. Alright. No. I thought Alright. So is there any other way I can do it online or somewhere?","start_word":29,"end_word":257,"sentiment":"neutral","sentiment_score":-0.0676332339644432},{"text":"Because I was struggling to do it, and it's just very Mhmm. hard for me.","start_word":258,"end_word":272,"sentiment":"negative","sentiment_score":-0.39579418301582336},{"text":"Yeah. I really would love to help you, but I don't have any details because we are a separate company. We're not affiliated. We don't have any access. Yeah. It should be fine. No problems. Thank Alright. you.","start_word":273,"end_word":310,"sentiment":"neutral","sentiment_score":-0.08914773911237717},{"text":"You're welcome. Have a good one.","start_word":311,"end_word":316,"sentiment":"positive","sentiment_score":0.42096391320228577},{"text":"Bye bye. Thank you. Bye.","start_word":317,"end_word":321,"sentiment":"neutral","sentiment_score":0.20156444609165192}],"average":{"sentiment":"neutral","sentiment_score":-0.020473970991841863}}}}