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Hello? Yeah. Hi. Where are you from? Sorry. That's correct. Yes. Yeah. Yeah. C p c p e three something. Yeah. C p E three, I think it's called, or C P let me just check what details I was given. Yeah. It's CPE3. Yes. Yeah. Are you there? Okay. Okay. You said Techom, is it? T e c h o m. Yeah? Okay. Okay. Oh, it's just one. Just one. What what I see, my friend is a computer engineer in Fiji. Right? Yeah. So he's he's got his own business. So he wants to try some of the products here and then start importing it into Fiji because the problem is a lot of companies don't send it to Fiji directly. So so he's asked me if I can if I can help him, you know, buy it and then send it to him. So that's what we're doing. We're trying sort of he's trying to see which product will suit the Fiji market, and then he will probably start getting it in quantity. Yeah? Okay. Mhmm. Okay. For a single unit, it's $45.90. So close to 50 plus GST is how much? 1111%, is it? 11 or 12%? No. I said GST. That's excluding GST. Yeah? Yeah. Okay. Okay. Alright. So when do you think you'll have it in stock? Sure. No problems. Okay. Alright. Thank you. Thank you. Okay. Bye. 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much?","start":164.015,"end":168.895,"sentiment":"neutral","sentiment_score":0.027814304663075343},{"text":"1111%, is it?","start":168.895,"end":170.175,"sentiment":"neutral","sentiment_score":0.005307057561973731},{"text":"11 or 12%?","start":170.175,"end":171.475,"sentiment":"neutral","sentiment_score":-0.0013514346598337095},{"text":"No.","start":174.88,"end":175.04001,"sentiment":"neutral","sentiment_score":-0.0878702774643898},{"text":"I said GST.","start":175.04001,"end":176.1,"sentiment":"neutral","sentiment_score":-0.06702104955911636}],"sentiment":"neutral","sentiment_score":-0.001407253445665303,"num_words":19,"start":164.015,"end":176.1},{"sentences":[{"text":"That's excluding GST.","start":177.92001,"end":179.46,"sentiment":"neutral","sentiment_score":-0.02335980503509442},{"text":"Yeah?","start":179.52,"end":180.02,"sentiment":"neutral","sentiment_score":-0.01474427618086338},{"text":"Yeah.","start":184.24,"end":184.635,"sentiment":"neutral","sentiment_score":0.011115973815321922},{"text":"Okay.","start":185.19499,"end":185.67499,"sentiment":"neutral","sentiment_score":0.04574296995997429},{"text":"Okay.","start":185.67499,"end":186.075,"sentiment":"neutral","sentiment_score":0.0584944449365139}],"sentiment":"neutral","sentiment_score":0.004361385346523353,"num_words":7,"start":177.92001,"end":186.075},{"sentences":[{"text":"Alright.","start":186.075,"end":186.47499,"sentiment":"neutral","sentiment_score":0.10267441719770432},{"text":"So when do you think you'll have it in 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you.","start":196.635,"end":197.19499,"sentiment":"positive","sentiment_score":0.38516081869602203},{"text":"Okay.","start":197.19499,"end":197.515,"sentiment":"neutral","sentiment_score":0.1826246678829193},{"text":"Bye.","start":197.515,"end":197.83499,"sentiment":"neutral","sentiment_score":0.08278244733810425}],"sentiment":"positive","sentiment_score":0.35546186566352844,"num_words":7,"start":195.515,"end":197.83499},{"sentences":[{"text":"Bye.","start":197.83499,"end":198.33499,"sentiment":"neutral","sentiment_score":-0.0814901813864708}],"sentiment":"neutral","sentiment_score":-0.0814901813864708,"num_words":1,"start":197.83499,"end":198.33499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hello? Hello?\n\nChannel 1: Yeah. Hi.\n\nChannel 0: Hey. Good afternoon, Ruksha. This is Ross with Techcom. How is it going with them, man?\n\nChannel 1: Where are you from? Sorry.\n\nChannel 0: Calling from Techcom Systems. Actually, Ruxya, you got an inquiry from your side for an access point. Right? You made a call on Saturday, I believe.\n\nChannel 1: That's correct. Yes. Yeah. Yeah. C\n\nChannel 0: Yep.\n\nChannel 1: p\n\nChannel 0: So just\n\nChannel 1: c\n\nChannel 0: getting\n\nChannel 1: p\n\nChannel 0: back\n\nChannel 1: e three\n\nChannel 0: to you.\n\nChannel 1: something.\n\nChannel 0: C p E three.\n\nChannel 1: Yeah. C p E three, I think it's called, or C P let me just check what details I was given.\n\nChannel 0: Give me a moment.\n\nChannel 1: Yeah. It's CPE3. Yes. Yeah. Are you there?\n\nChannel 0: Yep. Checking. Give\n\nChannel 1: Okay.\n\nChannel 0: me a second.\n\nChannel 1: Okay. You said Techom, is it? T e c h o m. Yeah?\n\nChannel 0: Right. Take one.\n\nChannel 1: Okay. Okay.\n\nChannel 0: And how many units are you after?\n\nChannel 1: Oh, it's just one. Just one. What what I see, my friend is a computer engineer in Fiji. Right?\n\nChannel 0: Okay. That's great.\n\nChannel 1: Yeah. So he's he's got his own business. So he wants to try some of the products here and then start importing it into Fiji because the problem is a lot of companies don't send it to Fiji directly. So\n\nChannel 0: Yep.\n\nChannel 1: so he's asked me if I can if I can help him, you know, buy it and then send it to him. So that's what we're\n\nChannel 0: Okay.\n\nChannel 1: doing. We're trying sort of he's trying to see which product will suit the Fiji market, and then he will probably start getting it in quantity. Yeah?\n\nChannel 0: Okay. Alright. Actually, I got the pricing, but the availability currently is out of stock.\n\nChannel 1: Okay.\n\nChannel 0: I need to check out, yep, like, how\n\nChannel 1: Mhmm.\n\nChannel 0: soon it's going to be in stock. And the price for it is $45.90 excluding GST for a single\n\nChannel 1: Okay.\n\nChannel 0: unit.\n\nChannel 1: For a single\n\nChannel 0: Yep.\n\nChannel 1: unit, it's $45.90. So close to 50\n\nChannel 0: Forty.\n\nChannel 1: plus GST is how much? 1111%, is it? 11 or 12%?\n\nChannel 0: Sorry? Come again?\n\nChannel 1: No. I said GST.\n\nChannel 0: Mhmm.\n\nChannel 1: That's excluding GST. Yeah?\n\nChannel 0: Excluding this. Including this, it's close to $50.49\n\nChannel 1: Yeah.\n\nChannel 0: cents.\n\nChannel 1: Okay. Okay. Alright. So when do you think\n\nChannel 0: Yep.\n\nChannel 1: you'll have it in stock?\n\nChannel 0: Give me a moment. I'll just check out and ring you back. Alright?\n\nChannel 1: Sure.\n\nChannel 0: Okay,\n\nChannel 1: No problems.\n\nChannel 0: Mike.\n\nChannel 1: Okay. Alright. Thank you.\n\nChannel 0: Please.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.006678719073534012},{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.007347045466303825}],"sentiment":"neutral","sentiment_score":0.007012882269918919,"channel":1,"num_words":2,"start":0.56,"end":3.3},{"sentences":[{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.008251000195741653},{"text":"Hello?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.01485961303114891}],"sentiment":"neutral","sentiment_score":0.011555306613445282,"channel":0,"num_words":2,"start":4.4,"end":7.46},{"sentences":[{"text":"Yeah.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.06391493231058121},{"text":"Hi.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.1837128847837448}],"sentiment":"neutral","sentiment_score":0.12381390854716301,"channel":1,"num_words":2,"start":8.24,"end":8.98},{"sentences":[{"text":"Hey.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.2836635112762451},{"text":"Good afternoon, Ruksha.","start":10.0,"end":10.96,"sentiment":"positive","sentiment_score":0.5039545993010203},{"text":"This is Ross with Techcom.","start":10.96,"end":12.32,"sentiment":"neutral","sentiment_score":0.289898157119751},{"text":"How is it going with them, man?","start":12.32,"end":13.86,"sentiment":"neutral","sentiment_score":0.3239735748086657}],"sentiment":"positive","sentiment_score":0.34455206990242004,"channel":0,"num_words":16,"start":9.679999,"end":13.86},{"sentences":[{"text":"Where are you from?","start":14.175,"end":15.055,"sentiment":"neutral","sentiment_score":0.013828424736857414},{"text":"Sorry.","start":15.055,"end":15.555,"sentiment":"neutral","sentiment_score":-0.07656413316726685}],"sentiment":"neutral","sentiment_score":-0.004250086843967438,"channel":1,"num_words":5,"start":14.175,"end":15.555},{"sentences":[{"text":"Calling from Techcom Systems.","start":16.545,"end":18.325,"sentiment":"neutral","sentiment_score":-0.042970127891749144},{"text":"Actually, Ruxya, you got an inquiry from your side for an access point.","start":19.185001,"end":23.825,"sentiment":"neutral","sentiment_score":-0.022652936454575796},{"text":"Right?","start":23.825,"end":24.145,"sentiment":"neutral","sentiment_score":0.0024594496935606003},{"text":"You made a call on Saturday, I believe.","start":24.145,"end":27.285,"sentiment":"neutral","sentiment_score":0.009368067141622305}],"sentiment":"neutral","sentiment_score":-0.014960180717305495,"channel":0,"num_words":26,"start":16.545,"end":27.285},{"sentences":[{"text":"That's 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single","start":162.015,"end":162.655,"sentiment":"neutral","sentiment_score":0.03770309189955393}],"sentiment":"neutral","sentiment_score":0.03770309189955393,"channel":1,"num_words":3,"start":162.015,"end":162.655},{"sentences":[{"text":"Yep.","start":162.435,"end":162.78,"sentiment":"neutral","sentiment_score":0.046336349099874496}],"sentiment":"neutral","sentiment_score":0.046336349099874496,"channel":0,"num_words":1,"start":162.435,"end":162.78},{"sentences":[{"text":"unit, it's $45.90.","start":162.655,"end":164.015,"sentiment":"neutral","sentiment_score":0.03524559115370115},{"text":"So close to 50","start":164.015,"end":165.235,"sentiment":"neutral","sentiment_score":0.041036466136574745}],"sentiment":"neutral","sentiment_score":0.03855466257248606,"channel":1,"num_words":7,"start":162.655,"end":165.235},{"sentences":[{"text":"Forty.","start":165.34,"end":165.84,"sentiment":"neutral","sentiment_score":0.03171456977725029}],"sentiment":"neutral","sentiment_score":0.03171456977725029,"channel":0,"num_words":1,"start":165.34,"end":165.84},{"sentences":[{"text":"plus GST is how much?","start":167.69499,"end":168.895,"sentiment":"neutral","sentiment_score":0.017236575484275818},{"text":"1111%, is it?","start":168.895,"end":170.175,"sentiment":"neutral","sentiment_score":0.005307057561973731},{"text":"11 or 12%?","start":170.175,"end":171.475,"sentiment":"neutral","sentiment_score":-0.0013514346598337095}],"sentiment":"neutral","sentiment_score":0.008913613284345378,"channel":1,"num_words":11,"start":167.69499,"end":171.475},{"sentences":[{"text":"Sorry?","start":173.34,"end":173.81999,"sentiment":"neutral","sentiment_score":-0.024180563166737556},{"text":"Come again?","start":173.81999,"end":174.48,"sentiment":"neutral","sentiment_score":-0.02708075474947691}],"sentiment":"neutral","sentiment_score":-0.026114024221897125,"channel":0,"num_words":3,"start":173.34,"end":174.48},{"sentences":[{"text":"No.","start":174.88,"end":175.04001,"sentiment":"neutral","sentiment_score":-0.0878702774643898},{"text":"I said GST.","start":175.04001,"end":176.1,"sentiment":"neutral","sentiment_score":-0.06702104955911636}],"sentiment":"neutral","sentiment_score":-0.07223335653543472,"channel":1,"num_words":4,"start":174.88,"end":176.1},{"sentences":[{"text":"Mhmm.","start":177.42,"end":177.92,"sentiment":"neutral","sentiment_score":-0.024944189935922623}],"sentiment":"neutral","sentiment_score":-0.024944189935922623,"channel":0,"num_words":1,"start":177.42,"end":177.92},{"sentences":[{"text":"That's excluding GST.","start":177.92001,"end":179.46,"sentiment":"neutral","sentiment_score":-0.02335980503509442},{"text":"Yeah?","start":179.52,"end":180.02,"sentiment":"neutral","sentiment_score":-0.01474427618086338}],"sentiment":"neutral","sentiment_score":-0.02120592282153666,"channel":1,"num_words":4,"start":177.92001,"end":180.02},{"sentences":[{"text":"Excluding this.","start":180.29501,"end":181.015,"sentiment":"neutral","sentiment_score":-0.019326151348650455},{"text":"Including this, it's close to 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back.","start":191.175,"end":193.115,"sentiment":"neutral","sentiment_score":0.06756645953282714},{"text":"Alright?","start":193.255,"end":193.755,"sentiment":"neutral","sentiment_score":0.0740424394607544}],"sentiment":"neutral","sentiment_score":0.07106990797015336,"channel":0,"num_words":13,"start":190.29501,"end":193.755},{"sentences":[{"text":"Sure.","start":193.515,"end":193.83499,"sentiment":"neutral","sentiment_score":0.12247982621192932}],"sentiment":"neutral","sentiment_score":0.12247982621192932,"channel":1,"num_words":1,"start":193.515,"end":193.83499},{"sentences":[{"text":"Okay,","start":193.76094,"end":194.24094,"sentiment":"neutral","sentiment_score":0.15255363285541534}],"sentiment":"neutral","sentiment_score":0.15255363285541534,"channel":0,"num_words":1,"start":193.76094,"end":194.24094},{"sentences":[{"text":"No 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representative from Techcom Systems called Ruk Body Shop to inquire about the availability of a certain product. The representative had some difficulty finding the product in their system but eventually found it and provided pricing information. The representative also mentioned that availability for the product is currently out of stock but they will check and call back when it is in stock."},"intents":{"segments":[{"text":"so he's asked me if I can if I can help him, you know, buy it and then send it to him.","start_word":204,"end_word":225,"intents":[{"intent":"Help customer","confidence_score":0.033831507}]},{"text":"Actually, I got the pricing, but the availability currently is out of stock. Okay.","start_word":260,"end_word":273,"intents":[{"intent":"Check availability","confidence_score":0.71278846},{"intent":"Check availability","confidence_score":0.10658807},{"intent":"Check availability","confidence_score":0.11807673}]},{"text":"Actually, I got the pricing, but the availability currently is out of stock. Okay. I need to check out, yep, like, how Mhmm. soon it's going to be in stock. And the price for it is $45.90 excluding GST for a single Okay.","start_word":260,"end_word":302,"intents":[{"intent":"Determine price","confidence_score":0.07825235}]},{"text":"Alright. Thank you. Please. Thank Bye. you.","start_word":382,"end_word":388,"intents":[{"intent":"End call","confidence_score":0.050958313}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello? Yeah. Hi. Hey.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.08120395988225937},{"text":"Good afternoon, Ruksha.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.48733922839164734},{"text":"This is Ross with Techcom. How is it going with them, man? Where are you from? Sorry. Calling from Techcom Systems. Actually, Ruxya, you got an inquiry from your side for an access point. Right? You made a call on Saturday, I believe. That's correct. Yes. Yeah. Yeah. C Yep. p So just c getting p back e three to you. something. C p E three. Yeah. C p E three, I think it's called, or C P let me just check what details I was given. Give me a moment. Yeah. It's CPE3. Yes. Yeah. Are you there? Yep. Checking. Give Okay. me a second. Okay. You said Techom, is it? T e c h o m. Yeah? Right. Take one. Okay. Okay. And how many units are you after? Oh, it's just one. Just one. What what I see, my friend is a computer engineer in Fiji. Right? Okay.","start_word":10,"end_word":160,"sentiment":"neutral","sentiment_score":0.0321042574942112},{"text":"That's great.","start_word":161,"end_word":162,"sentiment":"positive","sentiment_score":0.50970458984375},{"text":"Yeah. So he's he's got his own business. So he wants to try some of the products here and then start importing it into Fiji because the problem is a lot of companies don't send it to Fiji directly. So Yep. so he's asked me if I can if I can help him, you know, buy it and then send it to him. So that's what we're Okay. doing. We're trying sort of he's trying to see which product will suit the Fiji market, and then he will probably start getting it in quantity. Yeah? Okay. Alright. Actually, I got the pricing, but the availability currently is out of stock. Okay. I need to check out, yep, like, how Mhmm. soon it's going to be in stock. And the price for it is $45.90 excluding GST for a single Okay. unit. For a single Yep. unit, it's $45.90. So close to 50 Forty. plus GST is how much? 1111%, is it? 11 or 12%? Sorry? Come again? No. I said GST. Mhmm. That's excluding GST. Yeah? Excluding this. Including this, it's close to $50.49 Yeah. cents. Okay. Okay. Alright. So when do you think Yep. you'll have it in stock? Give me a moment. I'll just check out and ring you back. Alright? Sure. Okay, No problems. Mike. Okay.","start_word":163,"end_word":381,"sentiment":"neutral","sentiment_score":0.05939398473766569},{"text":"Alright. Thank you. Please. Thank Bye.","start_word":382,"end_word":387,"sentiment":"positive","sentiment_score":0.4330345094203949},{"text":"you. Okay. Yep. Bye. Bye.","start_word":388,"end_word":392,"sentiment":"neutral","sentiment_score":0.16968148648738862}],"average":{"sentiment":"neutral","sentiment_score":0.06798704749503366}}}}