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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.03284212201833725},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.013260161445941776},{"text":"Thanks.","start":16.015,"end":16.515,"sentiment":"neutral","sentiment_score":0.30959540605545044},{"text":"Please stay on the line.","start":16.735,"end":18.115,"sentiment":"neutral","sentiment_score":0.012387414276599885},{"text":"I'm sorry.","start":39.775,"end":40.415,"sentiment":"neutral","sentiment_score":-0.22248633950948715}],"sentiment":"neutral","sentiment_score":0.006862580142915249,"num_words":25,"start":0.16,"end":40.415},{"sentences":[{"text":"This person is not available.","start":40.415,"end":41.875,"sentiment":"neutral","sentiment_score":-0.2781859338283539},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.095,"end":46.035,"sentiment":"neutral","sentiment_score":-0.14140823004501207}],"sentiment":"neutral","sentiment_score":-0.1774023626195757,"num_words":19,"start":40.415,"end":46.035}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Michael. My name is Mary, and I'm calling from Airtel regarding your account.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Michael. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the promise settlement date on your account. As I was checking, the settle has not... The payment has not been settled yet, so I'm reaching out if in any case that you need further assistance making the payment online.\n\nIf you already made a payment, please disregard this message. And if you need further assistance processing the payment online, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.03284212201833725},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.013260161445941776}],"sentiment":"neutral","sentiment_score":0.014412041479612099,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Hello, Michael.","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.09188483655452728},{"text":"My name is Mary, and I'm calling from Airtel regarding your account.","start":6.7999997,"end":10.66,"sentiment":"neutral","sentiment_score":0.08911834781368573}],"sentiment":"neutral","sentiment_score":0.08951356049094882,"channel":0,"num_words":14,"start":6.0,"end":10.66},{"sentences":[{"text":"Thanks.","start":16.015,"end":16.515,"sentiment":"neutral","sentiment_score":0.30959540605545044},{"text":"Please stay on the line.","start":16.735,"end":18.115,"sentiment":"neutral","sentiment_score":0.012387414276599885},{"text":"I'm sorry.","start":39.775,"end":40.415,"sentiment":"neutral","sentiment_score":-0.22248633950948715},{"text":"This person is not available.","start":40.415,"end":41.875,"sentiment":"neutral","sentiment_score":-0.2781859338283539},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.095,"end":46.035,"sentiment":"neutral","sentiment_score":-0.14140823004501207}],"sentiment":"neutral","sentiment_score":-0.12755870708712824,"channel":1,"num_words":27,"start":16.015,"end":46.035},{"sentences":[{"text":"Hello, Michael.","start":47.885002,"end":48.685,"sentiment":"neutral","sentiment_score":0.022261357866227627},{"text":"My name is Mary, and I'm calling from Airtel.","start":48.685,"end":51.185,"sentiment":"neutral","sentiment_score":0.04455801016754574},{"text":"I'm just following up regarding the promise settlement date on your account.","start":51.245003,"end":55.185,"sentiment":"neutral","sentiment_score":0.018359285468856495},{"text":"As I was checking, the settle has not...","start":55.8,"end":58.78,"sentiment":"neutral","sentiment_score":-0.058144045528024435},{"text":"The payment has not been settled yet, so I'm reaching out if in any case that you need further assistance making the payment online.","start":58.84,"end":64.86,"sentiment":"neutral","sentiment_score":-0.13451961086442074}],"sentiment":"neutral","sentiment_score":-0.05505030531097542,"channel":0,"num_words":55,"start":47.885002,"end":64.86},{"sentences":[{"text":"If you already made a payment, please disregard this message.","start":65.479996,"end":68.7,"sentiment":"neutral","sentiment_score":-0.15359094813466073},{"text":"And if you need further assistance processing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":68.995,"end":75.095,"sentiment":"neutral","sentiment_score":0.1541326524068912},{"text":"Thank you, and have a great day.","start":75.315,"end":76.674995,"sentiment":"positive","sentiment_score":0.6014570678983416},{"text":"Goodbye for now.","start":76.674995,"end":77.815,"sentiment":"neutral","sentiment_score":0.05487162868181864}],"sentiment":"neutral","sentiment_score":0.14859292131255974,"channel":0,"num_words":44,"start":65.479996,"end":77.815}]},"summary":{"result":"success","short":"Mary from Airtel calls Michael regarding his account and asks if he needs help making a payment online. She informs him that the payment has not been settled yet and offers to assist him in making the payment. Mary also tells him to call if he needs further assistance processing the payment online."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. I'm just following up regarding the promise settlement date on your account.","start_word":60,"end_word":80,"intents":[{"intent":"Follow up on account","confidence_score":0.2526966}]},{"text":"If you already made a payment, please disregard this message. And if you need further assistance processing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":113,"end_word":146,"intents":[{"intent":"Assist with payment processing","confidence_score":0.19019747}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Michael. My name is Mary, and I'm calling from Airtel regarding your account. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Michael. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the promise settlement date on your account. As I was checking, the settle has not... The payment has not been settled yet, so I'm reaching out if in any case that you need further assistance making the payment online. If you already made a payment, please disregard this message. And if you need further assistance processing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":146,"sentiment":"neutral","sentiment_score":-0.012510900385677814},{"text":"Thank you, and have a great day.","start_word":147,"end_word":153,"sentiment":"positive","sentiment_score":0.6051065325737},{"text":"Goodbye for now.","start_word":154,"end_word":156,"sentiment":"neutral","sentiment_score":0.06206195801496506}],"average":{"sentiment":"neutral","sentiment_score":0.018732552258473523}}}}