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Good afternoon. This is Airtel accounts. How may I help you today? Oh, sure.\n\nDo you have the invoice number? Okay. Thank you. And may I have your name again, please? Jill.\n\nYeah. Public trust me. Okay. That's fine. Let me mhmm.\n\nTwo zero two six. Okay. Sorry. You cut off. Let me confirm.\n\n(202) 601-0023 28. Okay. Okay. Got it. Thank you, Jill.\n\nJust give me one moment. Let me pull out this invoice for you. Okay? Mhmm. Oh, sure.\n\nLet me just check this for you just to make sure. Thank you so much for patiently waiting. Jill, what details you needed? No. The other options is sending in through a bank transfer.\n\nI can provide you our bank details, like the BSB and account number. Mhmm. Oh, I'm sorry. I'm not understanding your question. Uh-huh.\n\nOh, okay. I got it. Sorry. So, yeah, just kindly send to this email address, melissa, m e l I s s a at airtel dot matt dot a u dot a u. Yes.\n\nNo. We don't have. What we have here is only the address where our provisioning team and technical team headquarters. Yeah. Mhmm.\n\nYeah. Sure. Thank you, Jill. Have a good one. You're welcome.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.3604205846786499},{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.5485567152500153},{"text":"This is Airtel accounts.","start":1.04,"end":2.32,"sentiment":"positive","sentiment_score":0.4653227627277374},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.4751979261636734},{"text":"Oh, sure.","start":22.755001,"end":23.815,"sentiment":"neutral","sentiment_score":0.0003866031765937805}],"sentiment":"positive","sentiment_score":0.4113857219616572,"num_words":15,"start":0.16,"end":23.815},{"sentences":[{"text":"Do you have the invoice number?","start":24.355,"end":26.215,"sentiment":"neutral","sentiment_score":0.005340293205032746},{"text":"Okay.","start":28.220001,"end":28.7,"sentiment":"neutral","sentiment_score":0.12340027093887328},{"text":"Thank 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Hi. My name is Jill. I'm calling from the public trustee's office in Perth. The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you. I'm lacking a bit of information on a remittance email address. Are you able to help me with that? Yeah. I do. One moment. Okay. My name is Jill. Yes. And I'm calling from the public trustee. So this call is also being recorded as well. Okay. The invoice number, let's see, is let's see. Invoice number is 2026, yeah, 01002328. Yes. Yes. And the invoice is in the name of Phil Philippa Wood or Linham. Yeah. I'm not gonna pay it over the phone. I'm going to put your company into our system so we can generate a payment. Thanks. That's okay. I needed because your invoice only has a phone number on. I if it's possible, do you have a postal address and an email remittance address? Mhmm. I've got those on the invoice. Thanks. Do you have a rebittance email address that we can send confirmation of payment to? An email address. Your your company must have an email address that people can email you on. So what what the public trustee needs is some way of sending you a confirmation that the money has been paid. Yeah. Mhmm. Yep. Mhmm. Mhmm. At airtel dot net dot a u. Okay. So that's the in remittance email for the business email there. Okay. Do you do you have a physical or a postal address as well? Okay. Okay. That's okay. As long as we've got some way of sending you some confirmation, so I I have that on the system now. Okay. That's all I needed today. Thank you for your time today. See you. Bye. Bye. 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Hi. My name is Jill. I'm calling from the public trustee's office in Perth. The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you.\n\nI'm lacking a bit of information on a remittance email address. Are you able to help me with that? Yeah. I do. One moment.\n\nOkay. My name is Jill. Yes. And I'm calling from the public trustee. So this call is also being recorded as well.\n\nOkay. The invoice number, let's see, is let's see. Invoice number is 2026, yeah, 01002328. Yes. Yes.\n\nAnd the invoice is in the name of Phil Philippa Wood or Linham. Yeah. I'm not gonna pay it over the phone. I'm going to put your company into our system so we can generate a payment. Thanks.\n\nThat's okay. I needed because your invoice only has a phone number on. I if it's possible, do you have a postal address and an email remittance address? Mhmm. I've got those on the invoice.\n\nThanks. Do you have a rebittance email address that we can send confirmation of payment to? An email address. Your your company must have an email address that people can email you on. So what what the public trustee needs is some way of sending you a confirmation that the money has been paid.\n\nYeah. Mhmm. Yep. Mhmm. Mhmm.\n\nAt airtel dot net dot a u. Okay. So that's the in remittance email for the business email there. Okay. Do you do you have a physical or a postal address as well?\n\nOkay. Okay. That's okay. As long as we've got some way of sending you some confirmation, so I I have that on the system now. Okay.\n\nThat's all I needed today. Thank you for your time today. See you. Bye. Bye.\n\nDodgy come","paragraphs":[{"sentences":[{"text":"Yes.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.1296529769897461},{"text":"Hi.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.1008441597223282},{"text":"My name is Jill.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":0.08049603924155235},{"text":"I'm calling from the public trustee's office in Perth.","start":5.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.07175297455655204},{"text":"The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you.","start":9.2,"end":15.38,"sentiment":"neutral","sentiment_score":0.031957217724993825}],"sentiment":"neutral","sentiment_score":0.05039054589966933,"num_words":39,"start":4.4,"end":15.38},{"sentences":[{"text":"I'm lacking a bit of information on a remittance email 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u.","start":299.06,"end":305.92502,"sentiment":"neutral","sentiment_score":0.006008057722023555},{"text":"Okay.","start":305.98502,"end":306.305,"sentiment":"neutral","sentiment_score":0.03177109360694885},{"text":"So that's the in remittance email for the business email there.","start":306.305,"end":311.045,"sentiment":"neutral","sentiment_score":0.026882290332154793},{"text":"Okay.","start":311.58502,"end":312.065,"sentiment":"neutral","sentiment_score":0.04621225968003273},{"text":"Do you do you have a physical or a postal address as well?","start":312.065,"end":315.36502,"sentiment":"neutral","sentiment_score":0.00548789120064332}],"sentiment":"neutral","sentiment_score":0.014760228381915525,"num_words":33,"start":299.06,"end":315.36502},{"sentences":[{"text":"Okay.","start":326.68,"end":327.18,"sentiment":"neutral","sentiment_score":0.012318158522248268},{"text":"Okay.","start":327.4,"end":327.9,"sentiment":"neutral","sentiment_score":0.02863660454750061},{"text":"That's 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you.","start":340.335,"end":340.895,"sentiment":"neutral","sentiment_score":0.2699327617883682},{"text":"Bye.","start":340.895,"end":341.395,"sentiment":"neutral","sentiment_score":0.27458807826042175},{"text":"Bye.","start":342.01498,"end":342.51498,"sentiment":"positive","sentiment_score":0.366034597158432}],"sentiment":"neutral","sentiment_score":0.3133104684452216,"num_words":15,"start":335.375,"end":342.51498},{"sentences":[{"text":"Dodgy come","start":344.495,"end":345.23993,"sentiment":"neutral","sentiment_score":-0.061971554532647126}],"sentiment":"neutral","sentiment_score":-0.061971554532647126,"num_words":2,"start":344.495,"end":345.23993}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yes. Hi. My name is Jill. I'm calling from the public trustee's office in Perth. The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you.\n\nI'm lacking a bit of information on a remittance email address. Are you able to help me with that?\n\nChannel 0: Oh, sure. Do you have the invoice number?\n\nChannel 1: Yeah. I do. One moment.\n\nChannel 0: Okay. Thank you. And\n\nChannel 1: Okay.\n\nChannel 0: may I have your name again, please?\n\nChannel 1: My name is Jill.\n\nChannel 0: Jill.\n\nChannel 1: Yes. And I'm calling from the public trustee.\n\nChannel 0: Yeah.\n\nChannel 1: So this\n\nChannel 0: Public\n\nChannel 1: call\n\nChannel 0: trust\n\nChannel 1: is also\n\nChannel 0: me.\n\nChannel 1: being recorded as well. Okay.\n\nChannel 0: Okay. That's fine. Let\n\nChannel 1: The invoice\n\nChannel 0: me\n\nChannel 1: number,\n\nChannel 0: mhmm.\n\nChannel 1: let's see, is let's see. Invoice number is 2026,\n\nChannel 0: Two zero two six.\n\nChannel 1: yeah, 01002328.\n\nChannel 0: Okay. Sorry. You cut off. Let me confirm. (202) 601-0023\n\nChannel 1: Yes.\n\nChannel 0: 28.\n\nChannel 1: Yes. And the invoice is in the name of Phil Philippa Wood or Linham.\n\nChannel 0: Okay. Okay. Got it. Thank you, Jill. Just give me one moment.\n\nLet me pull out this invoice for you. Okay?\n\nChannel 1: Yeah. I'm not gonna pay it over the phone. I'm going to put your company\n\nChannel 0: Mhmm.\n\nChannel 1: into our system so we can generate a payment.\n\nChannel 0: Oh, sure. Let me just check\n\nChannel 1: Thanks.\n\nChannel 0: this for you just to make sure. Thank you so much for patiently waiting. Jill,\n\nChannel 1: That's\n\nChannel 0: what\n\nChannel 1: okay.\n\nChannel 0: details you needed?\n\nChannel 1: I needed because your invoice only has a phone number on. I if it's possible, do you have a postal address and an email remittance address?\n\nChannel 0: No. The other options is sending in through a bank transfer. I can provide you our bank details, like the BSB and account number.\n\nChannel 1: Mhmm. I've got those on the invoice. Thanks.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you have a rebittance email address that we can send confirmation of payment\n\nChannel 0: Oh, I'm sorry. I'm not understanding your question.\n\nChannel 1: to? An email address. Your your company must have an email address that people can email you\n\nChannel 0: Uh-huh.\n\nChannel 1: on. So what what the public trustee needs is some way of sending you a confirmation that the money has been paid.\n\nChannel 0: Oh, okay. I got it. Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: So, yeah, just kindly send to this email address, melissa, m e\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: l I\n\nChannel 1: Mhmm.\n\nChannel 0: s s a at\n\nChannel 1: Mhmm.\n\nChannel 0: airtel dot matt dot a u\n\nChannel 1: At airtel dot net\n\nChannel 0: dot a\n\nChannel 1: dot\n\nChannel 0: u.\n\nChannel 1: a u. Okay. So that's the in remittance email for the business email there. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Do you do you have a physical or a postal address as well?\n\nChannel 0: No. We don't have. What we have here is only the address where our provisioning team and technical team headquarters.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: That's okay. As long as we've got some way of sending you some confirmation, so I\n\nChannel 0: Mhmm.\n\nChannel 1: I have that on the system now. Okay. That's\n\nChannel 0: Yeah.\n\nChannel 1: all I needed\n\nChannel 0: Sure.\n\nChannel 1: today.\n\nChannel 0: Thank you, Jill. Have\n\nChannel 1: Thank\n\nChannel 0: a good\n\nChannel 1: you\n\nChannel 0: one.\n\nChannel 1: for your time today. See\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome.\n\nChannel 1: Bye.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Dodgy come","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.3604205846786499},{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.5485567152500153},{"text":"This is Airtel accounts.","start":1.04,"end":2.32,"sentiment":"positive","sentiment_score":0.4653227627277374},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.4751979261636734}],"sentiment":"positive","sentiment_score":0.4746163556208977,"channel":0,"num_words":13,"start":0.16,"end":3.62},{"sentences":[{"text":"Yes.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.1296529769897461},{"text":"Hi.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.1008441597223282},{"text":"My name is 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601-0023","start":62.46,"end":65.5,"sentiment":"neutral","sentiment_score":-0.019355054013431072}],"sentiment":"neutral","sentiment_score":-0.12891582529991866,"channel":0,"num_words":10,"start":60.059998,"end":65.5},{"sentences":[{"text":"Yes.","start":65.41,"end":65.91,"sentiment":"neutral","sentiment_score":-0.00524564366787672}],"sentiment":"neutral","sentiment_score":-0.00524564366787672,"channel":1,"num_words":1,"start":65.41,"end":65.91},{"sentences":[{"text":"28.","start":65.5,"end":66.135,"sentiment":"neutral","sentiment_score":-0.0018731104210019112}],"sentiment":"neutral","sentiment_score":-0.0018731104210019112,"channel":0,"num_words":1,"start":65.5,"end":66.135},{"sentences":[{"text":"Yes.","start":66.45,"end":66.95,"sentiment":"neutral","sentiment_score":0.020658638328313828},{"text":"And the invoice is in the name of Phil Philippa Wood or 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The representative asks for the invoice number and the customer's name and address. The customer confirms the information and the representative provides the customer with a confirmation email address and the necessary information to send a receipt."},"intents":{"segments":[{"text":"My name is Jill. I'm calling from the public trustee's office in Perth. The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you. I'm lacking a bit of information on a remittance email address. Are you able to help me with that? Oh, sure.","start_word":15,"end_word":72,"intents":[{"intent":"Set up airtel account","confidence_score":0.013985231}]},{"text":"Do you have a rebittance email address that we can send confirmation of payment Oh, I'm sorry. I'm not understanding your question. to? An email address. Your your company must have an email address that people can email you Uh-huh. on. So what what the public trustee needs is some way of sending you a confirmation that the money has been paid. Oh, okay.","start_word":306,"end_word":369,"intents":[{"intent":"Request confirmation email","confidence_score":0.023873856}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.4632185995578766},{"text":"Yes. Hi. My name is Jill. I'm calling from the public trustee's office in Perth. The reason for my call is I'm trying to set up Airtel in our system so that we can pay an account for you. I'm lacking a bit of information on a remittance email address. Are you able to help me with that? Oh, sure. Do you have the invoice number? Yeah. I do. One moment. Okay. Thank you. And Okay. may I have your name again, please? My name is Jill. Jill. Yes. And I'm calling from the public trustee. Yeah. So this Public call trust is also me. being recorded as well. Okay. Okay. That's fine. Let The invoice me number, mhmm. let's see, is let's see. Invoice number is 2026, Two zero two six. yeah, 01002328. Okay. Sorry. You cut off. Let me confirm. (202) 601-0023 Yes. 28. Yes. And the invoice is in the name of Phil Philippa Wood or Linham. Okay. Okay. Got it. Thank you, Jill. Just give me one moment. Let me pull out this invoice for you. Okay? Yeah.","start_word":13,"end_word":194,"sentiment":"neutral","sentiment_score":0.02388717234134674},{"text":"I'm not gonna pay it over the phone.","start_word":195,"end_word":202,"sentiment":"negative","sentiment_score":-0.3337763547897339},{"text":"I'm going to put your company Mhmm. into our system so we can generate a payment. Oh, sure. 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I'm not understanding your question. to? An email address. Your your company must have an email address that people can email you Uh-huh. on. So what what the public trustee needs is some way of sending you a confirmation that the money has been paid. Oh, okay. I got it. Sorry. Yeah. So, yeah, just kindly send to this email address, melissa, m e Mhmm. Yep. l I Mhmm. s s a at Mhmm. airtel dot matt dot a u At airtel dot net dot a dot u. a u. Okay. So that's the in remittance email for the business email there. Okay. Yes. Do you do you have a physical or a postal address as well? No. We don't have. What we have here is only the address where our provisioning team and technical team headquarters. Okay. Okay. Yeah. That's okay. As long as we've got some way of sending you some confirmation, so I Mhmm. I have that on the system now. Okay. 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