{"metadata":{"transaction_key":"deprecated","request_id":"019f59d7-37aa-7f62-9e79-1ce8ed8a949f","sha256":"f72e3c824a034d8bff505f64ee8748818249c7898eca074bd3e93bd82d606d25","created":"2026-07-13T05:02:40.664Z","duration":47.087936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":57},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.76464844,"words":[{"word":"ronald","start":6.3999996,"end":6.8999996,"confidence":0.76464844,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.09462906420230864}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.09462906420230864}],"sentiment":"neutral","sentiment_score":0.09462906420230864,"num_words":1,"start":6.3999996,"end":6.8999996}]}}]},{"alternatives":[{"transcript":"You record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":0.64990234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.012441102415323256},{"word":"record","start":0.24,"end":0.56,"confidence":0.9921875,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0383761003613472},{"word":"your","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008779186755418777},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.016144301742315292},{"word":"and","start":1.12,"end":1.28,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014729607850313188},{"word":"reason","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.003473155200481415},{"word":"for","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.010903753340244291},{"word":"calling","start":1.8399999,"end":2.34,"confidence":0.98583984,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.0136138703674078},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01200040988624096},{"word":"see","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012316282838582993},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008066550828516483},{"word":"this","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.002965131774544716},{"word":"person","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.005324907600879669},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00007411837577819824},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0025626439601182938},{"word":"thanks","start":10.88,"end":11.38,"confidence":0.9921875,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4514603018760681},{"word":"please","start":11.92,"end":12.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.12824255228042605},{"word":"stay","start":12.32,"end":12.639999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.09687858819961548},{"word":"on","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06719453632831573},{"word":"the","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01055486500263214},{"word":"line","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.04007449001073837},{"word":"i'm","start":34.23,"end":34.47,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4371772706508637},{"word":"sorry","start":34.47,"end":34.97,"confidence":0.9863281,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.435405969619751},{"word":"this","start":35.03,"end":35.27,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6627371907234192},{"word":"person","start":35.27,"end":35.59,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5962178707122803},{"word":"is","start":35.59,"end":35.75,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6115241050720215},{"word":"not","start":35.75,"end":35.989998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.573670506477356},{"word":"available","start":35.989998,"end":36.489998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5024401545524597},{"word":"if","start":36.97294,"end":37.13294,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.30771979689598083},{"word":"you","start":37.13294,"end":37.21294,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19778788089752197},{"word":"would","start":37.21294,"end":37.29294,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.20688925683498385},{"word":"like","start":37.29294,"end":37.612938,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1865370571613312},{"word":"to","start":37.612938,"end":37.69294,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2263515591621399},{"word":"leave","start":37.69294,"end":37.932938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23934614658355713},{"word":"an","start":37.932938,"end":38.17294,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23411481082439425},{"word":"additional","start":38.17294,"end":38.65294,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.24992497265338895},{"word":"message","start":38.65294,"end":39.15294,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28443747758865356},{"word":"please","start":39.21294,"end":39.53294,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.24032393097877505},{"word":"reply","start":39.53294,"end":39.932938,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31780514121055603},{"word":"after","start":39.932938,"end":40.252937,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16534586250782013},{"word":"the","start":40.252937,"end":40.33294,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2060464769601822},{"word":"tone","start":40.33294,"end":40.83294,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13191407918930054}],"paragraphs":{"transcript":"\nYou record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.014807634754106402},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.004586608149111271},{"text":"Thanks.","start":10.88,"end":11.38,"sentiment":"positive","sentiment_score":0.4514603018760681},{"text":"Please stay on the line.","start":11.92,"end":13.46,"sentiment":"neutral","sentiment_score":-0.06436706036329269},{"text":"I'm sorry.","start":34.23,"end":34.97,"sentiment":"negative","sentiment_score":-0.4362916201353073}],"sentiment":"neutral","sentiment_score":-0.036057089617394886,"num_words":23,"start":0.08,"end":34.97},{"sentences":[{"text":"This person is not available.","start":35.03,"end":36.489998,"sentiment":"negative","sentiment_score":-0.5893179655075074},{"text":"If you would like to leave an additional message, please reply after the tone.","start":36.97294,"end":40.83294,"sentiment":"neutral","sentiment_score":-0.22818174638918468}],"sentiment":"neutral","sentiment_score":-0.3232175935255854,"num_words":19,"start":35.03,"end":40.83294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.014807634754106402},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.004586608149111271}],"sentiment":"neutral","sentiment_score":-0.0057569880659381545,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.09462906420230864}],"sentiment":"neutral","sentiment_score":0.09462906420230864,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":10.88,"end":11.38,"sentiment":"positive","sentiment_score":0.4514603018760681},{"text":"Please stay on the line.","start":11.92,"end":13.46,"sentiment":"neutral","sentiment_score":-0.06436706036329269},{"text":"I'm sorry.","start":34.23,"end":34.97,"sentiment":"negative","sentiment_score":-0.4362916201353073},{"text":"This person is not available.","start":35.03,"end":36.489998,"sentiment":"negative","sentiment_score":-0.5893179655075074},{"text":"If you would like to leave an additional message, please reply after the tone.","start":36.97294,"end":40.83294,"sentiment":"neutral","sentiment_score":-0.22818174638918468}],"sentiment":"neutral","sentiment_score":-0.2549663895258197,"channel":1,"num_words":27,"start":10.88,"end":40.83294}]},"summary":{"result":"success","short":"You record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":17,"end_word":42,"intents":[{"intent":"Continue on the line","confidence_score":0.0060718893}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":29,"end_word":42,"intents":[{"intent":"Record names and reason","confidence_score":0.00070834847},{"intent":"Leave a message","confidence_score":0.69801956}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.005399733781814575},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4514603018760681},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":-0.06031830236315727},{"text":"I'm sorry. This person is not available.","start_word":22,"end_word":28,"sentiment":"negative","sentiment_score":-0.5119431018829346},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":29,"end_word":42,"sentiment":"neutral","sentiment_score":-0.2332378327846527}],"average":{"sentiment":"neutral","sentiment_score":-0.15269077033327336}}}}