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I had a chat with Hub twenty four this morning via their system, and I know that we provided the the the bank details to them with the documents, but they've requested, just your bank nomination form. So what I'm gonna do is sorry. I haven't called you yet this morning. I've just kind of been running around. I'm getting I'm gonna get a bank nomination form sent to you, and I'll you just have to DocuSign it so you can electronically sign it, and I'll jump on that right now. If I remember correctly, you provided your bank details to the yesterday, so she'll have those. So I will just get those put on popped onto the form and and send I'll log it with them, and I'll I'll escalate it with them. Okay? Yeah. And that's not something that they can do under Medicare? Okay. Fair. I mean, painful, but yeah. Alright. I'll I'll push with with everything and get it all sent through to you now. Okay? Yeah. Just on your phone, my darling. Yeah. Just it'll come through as an email. 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Bruce. How are you going? It's Larissa. Yeah. No.\n\nNo. Not too bad myself either. Sorry I missed you yesterday. I had a chat with Hub twenty four this morning via their system, and I know that we provided the the the bank details to them with the documents, but they've requested, just your bank nomination form. So what I'm gonna do is sorry.\n\nI haven't called you yet this morning. I've just kind of been running around. I'm getting I'm gonna get a bank nomination form sent to you, and I'll you just have to DocuSign it so you can electronically sign it, and I'll jump on that right now. If I remember correctly, you provided your bank details to the yesterday, so she'll have those. So I will just get those put on popped onto the form and and send I'll log it with them, and I'll I'll escalate it with them.\n\nOkay? Yeah. And that's not something that they can do under Medicare? Okay. Fair.\n\nI mean, painful, but yeah. Alright. I'll I'll push with with everything and get it all sent through to you now. Okay? Yeah.\n\nJust on your phone, my darling. Yeah. Just it'll come through as an email. You're able to just jump on, and there's a little signature spot, and you're able to just hand the phone or finger the phone, do a little signature, and send it on back. Yeah.\n\nPerfect. You'll have it in the next ten minutes. That's okay, my darling. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Bruce.","start":2.08,"end":2.8,"sentiment":"neutral","sentiment_score":0.31720617413520813},{"text":"How are you going?","start":2.8,"end":3.36,"sentiment":"positive","sentiment_score":0.4315834119915962},{"text":"It's Larissa.","start":3.36,"end":4.1,"sentiment":"neutral","sentiment_score":0.13326796144247055},{"text":"Yeah.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.06046310439705849},{"text":"No.","start":8.48,"end":8.72,"sentiment":"neutral","sentiment_score":-0.11881381273269652}],"sentiment":"neutral","sentiment_score":0.24480050019919872,"num_words":10,"start":2.08,"end":8.72},{"sentences":[{"text":"No.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":-0.10583540797233582},{"text":"Not too bad myself either.","start":8.96,"end":10.66,"sentiment":"neutral","sentiment_score":-0.1475756973028183},{"text":"Sorry I missed you 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It's tough. Yep. Yep. No.\n\nThat's okay. Yes. Yes. Okay then. Okay then, Marty.\n\nI just I just wanna get that bit of money out because I need to go and get things. A back assist right out of my leg as soon as possible, mate. This is pushing up against my veins and that. And I've just come from ultrasound again, and they're starting to worry about it. Why I haven't got a drain.\n\nThat's all. No. I have to pay something up front first and then get it back to Medicare. Okay. Thank you very much, mate.\n\nNow how do I sign that? Will it when you send me the email, can I just sign it on the email? Or Yep. Yep. Okay, Marty.\n\nAnd I'll send it straight back to you. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Not too bad, mate.","start":5.2799997,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.06349440943449736},{"text":"It's tough.","start":6.3999996,"end":7.1499996,"sentiment":"negative","sentiment_score":-0.3681749254465103},{"text":"Yep.","start":26.855,"end":27.355,"sentiment":"neutral","sentiment_score":0.018723729997873303},{"text":"Yep.","start":37.32,"end":37.64,"sentiment":"neutral","sentiment_score":0.03378820791840553},{"text":"No.","start":37.64,"end":37.96,"sentiment":"neutral","sentiment_score":-0.022711951285600666}],"sentiment":"neutral","sentiment_score":-0.050285802947150335,"num_words":9,"start":5.2799997,"end":37.96},{"sentences":[{"text":"That's okay.","start":37.96,"end":38.7,"sentiment":"neutral","sentiment_score":0.2404375523328781},{"text":"Yes.","start":46.394997,"end":46.894997,"sentiment":"neutral","sentiment_score":0.16178074479103088},{"text":"Yes.","start":52.555,"end":53.055,"sentiment":"neutral","sentiment_score":0.15110614895820618},{"text":"Okay then.","start":61.61,"end":62.350002,"sentiment":"neutral","sentiment_score":0.08196137472987175},{"text":"Okay then, Marty.","start":65.21,"end":66.25,"sentiment":"neutral","sentiment_score":0.01969635517646869}],"sentiment":"neutral","sentiment_score":0.11297486815601587,"num_words":9,"start":37.96,"end":66.25},{"sentences":[{"text":"I just I just wanna get that bit of money out because I need to go and get things.","start":66.25,"end":71.07,"sentiment":"neutral","sentiment_score":-0.10123563832358311},{"text":"A back assist right out of my leg as soon as possible, mate.","start":72.165,"end":76.025,"sentiment":"neutral","sentiment_score":-0.04176687434888803},{"text":"This is pushing up against my veins and that.","start":76.165,"end":78.585,"sentiment":"negative","sentiment_score":-0.4923740691608853},{"text":"And I've just come from ultrasound again, and they're starting to worry about it.","start":78.725,"end":83.205,"sentiment":"negative","sentiment_score":-0.40971255941050394},{"text":"Why I haven't got a drain.","start":83.205,"end":84.565,"sentiment":"negative","sentiment_score":-0.3756958097219467}],"sentiment":"neutral","sentiment_score":-0.24406498044607092,"num_words":61,"start":66.25,"end":84.565},{"sentences":[{"text":"That's all.","start":84.565,"end":85.305,"sentiment":"neutral","sentiment_score":-0.24024539440870285},{"text":"No.","start":92.86,"end":93.1,"sentiment":"neutral","sentiment_score":-0.3181329667568207},{"text":"I have to pay something up front first and then get it back to Medicare.","start":93.1,"end":96.32,"sentiment":"neutral","sentiment_score":-0.23790380160013835},{"text":"Okay.","start":106.995,"end":107.395004,"sentiment":"neutral","sentiment_score":0.14492076635360718},{"text":"Thank you very much, mate.","start":107.395004,"end":109.015,"sentiment":"positive","sentiment_score":0.528033447265625}],"sentiment":"neutral","sentiment_score":-0.06592053237060706,"num_words":24,"start":84.565,"end":109.015},{"sentences":[{"text":"Now how do I sign that?","start":109.315,"end":110.675,"sentiment":"neutral","sentiment_score":0.12150179718931516},{"text":"Will it when you send me the email, can I just sign it on the email?","start":110.675,"end":114.560005,"sentiment":"neutral","sentiment_score":0.07805722975172102},{"text":"Or Yep.","start":116.53,"end":118.08,"sentiment":"neutral","sentiment_score":0.10138934850692749},{"text":"Yep.","start":125.595,"end":126.095,"sentiment":"neutral","sentiment_score":0.1155439168214798},{"text":"Okay, Marty.","start":131.275,"end":131.91501,"sentiment":"neutral","sentiment_score":0.1733066737651825}],"sentiment":"neutral","sentiment_score":0.09788379335293064,"num_words":27,"start":109.315,"end":131.91501},{"sentences":[{"text":"And I'll send it straight back to you.","start":131.91501,"end":133.855,"sentiment":"neutral","sentiment_score":0.20701881870627403},{"text":"Okay.","start":137.67288,"end":137.99287,"sentiment":"neutral","sentiment_score":0.29675325751304626},{"text":"Thank you.","start":137.99287,"end":138.81288,"sentiment":"positive","sentiment_score":0.40299028158187866},{"text":"Bye.","start":141.03288,"end":141.53288,"sentiment":"neutral","sentiment_score":-0.09460568428039552}],"sentiment":"neutral","sentiment_score":0.2220232238372167,"num_words":12,"start":131.91501,"end":141.53288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Bruce. How are you going? It's Larissa.\n\nChannel 1: Not too bad, mate. It's tough.\n\nChannel 0: Yeah. No. No. Not too bad myself either. Sorry I missed you yesterday.\n\nI had a chat with Hub twenty four this morning via their system, and I know that we provided the the the bank details to them with\n\nChannel 1: Yep.\n\nChannel 0: the documents, but they've requested, just your bank nomination form. So what I'm gonna do is sorry. I haven't called you yet this morning. I've just kind of been running around.\n\nChannel 1: Yep. No. That's\n\nChannel 0: I'm getting\n\nChannel 1: okay.\n\nChannel 0: I'm gonna get a bank nomination form sent to you, and I'll you just have to DocuSign it so you can electronically sign it, and I'll jump\n\nChannel 1: Yes.\n\nChannel 0: on that right now. If I remember correctly, you provided your bank details to the yesterday, so\n\nChannel 1: Yes.\n\nChannel 0: she'll have those. So I will just get those put on popped onto the form and and send I'll log it\n\nChannel 1: Okay\n\nChannel 0: with\n\nChannel 1: then.\n\nChannel 0: them, and I'll I'll escalate it with them. Okay?\n\nChannel 1: Okay then, Marty. I just I just wanna get that bit of money out because I need to go and get things. A back assist right out of my leg as soon as possible, mate. This is pushing up against my veins and that. And I've just come from ultrasound again, and they're starting to worry about it.\n\nWhy I haven't got a drain. That's all.\n\nChannel 0: Yeah. And that's not something that they can do under Medicare?\n\nChannel 1: No. I have to pay something up front first and then get it back to Medicare.\n\nChannel 0: Okay. Fair. I mean, painful, but yeah. Alright. I'll I'll push with with everything and get it all sent through to you now.\n\nOkay?\n\nChannel 1: Okay. Thank you very much, mate. Now how do I sign that? Will it when you send me the email, can I just sign it on the email?\n\nChannel 0: Yeah. Just on your phone, my darling.\n\nChannel 1: Or\n\nChannel 0: Yeah. Just\n\nChannel 1: Yep.\n\nChannel 0: it'll come through as an email. You're able to just jump on, and there's a little signature spot, and you're able\n\nChannel 1: Yep.\n\nChannel 0: to just hand the phone or finger the phone, do a little signature, and send it on back.\n\nChannel 1: Okay, Marty. And I'll send it straight back to you.\n\nChannel 0: Yeah. Perfect. You'll have it in the next ten minutes.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: That's okay, my darling. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Bruce.","start":2.08,"end":2.8,"sentiment":"neutral","sentiment_score":0.31720617413520813},{"text":"How are you going?","start":2.8,"end":3.36,"sentiment":"positive","sentiment_score":0.4315834119915962},{"text":"It's Larissa.","start":3.36,"end":4.1,"sentiment":"neutral","sentiment_score":0.13326796144247055}],"sentiment":"neutral","sentiment_score":0.3284102398902178,"channel":0,"num_words":8,"start":2.08,"end":4.1},{"sentences":[{"text":"Not too bad, mate.","start":5.2799997,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.06349440943449736},{"text":"It's 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their system, and I know that we provided the the the bank details to them with","start":14.095,"end":27.019999,"sentiment":"neutral","sentiment_score":0.03835742230768557}],"sentiment":"neutral","sentiment_score":0.03835742230768557,"channel":0,"num_words":27,"start":14.095,"end":27.019999},{"sentences":[{"text":"Yep.","start":26.855,"end":27.355,"sentiment":"neutral","sentiment_score":0.018723729997873303}],"sentiment":"neutral","sentiment_score":0.018723729997873303,"channel":1,"num_words":1,"start":26.855,"end":27.355},{"sentences":[{"text":"the documents, but they've requested, just your bank nomination form.","start":27.019999,"end":31.279999,"sentiment":"neutral","sentiment_score":-0.0033200898207724093},{"text":"So what I'm gonna do is sorry.","start":31.98,"end":34.54,"sentiment":"neutral","sentiment_score":-0.13899101583021028},{"text":"I haven't called you yet this morning.","start":34.54,"end":35.739998,"sentiment":"negative","sentiment_score":-0.35668738399233135},{"text":"I've just kind of been running around.","start":35.739998,"end":37.1,"sentiment":"neutral","sentiment_score":-0.3226117321423122}],"sentiment":"neutral","sentiment_score":-0.18584618780521617,"channel":0,"num_words":31,"start":27.019999,"end":37.1},{"sentences":[{"text":"Yep.","start":37.32,"end":37.64,"sentiment":"neutral","sentiment_score":0.03378820791840553},{"text":"No.","start":37.64,"end":37.96,"sentiment":"neutral","sentiment_score":-0.022711951285600666},{"text":"That's","start":37.96,"end":38.2,"sentiment":"neutral","sentiment_score":0.19613727927207947}],"sentiment":"neutral","sentiment_score":0.06907117863496144,"channel":1,"num_words":3,"start":37.32,"end":38.2},{"sentences":[{"text":"I'm 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jump","start":39.125,"end":46.565,"sentiment":"neutral","sentiment_score":0.19266428108568545}],"sentiment":"neutral","sentiment_score":0.19266428108568545,"channel":0,"num_words":27,"start":39.125,"end":46.565},{"sentences":[{"text":"Yes.","start":46.394997,"end":46.894997,"sentiment":"neutral","sentiment_score":0.16178074479103088}],"sentiment":"neutral","sentiment_score":0.16178074479103088,"channel":1,"num_words":1,"start":46.394997,"end":46.894997},{"sentences":[{"text":"on that right now.","start":46.565,"end":47.524998,"sentiment":"neutral","sentiment_score":0.15644386410713196},{"text":"If I remember correctly, you provided your bank details to the yesterday, so","start":47.524998,"end":52.745,"sentiment":"neutral","sentiment_score":0.09100152265567046}],"sentiment":"neutral","sentiment_score":0.10639972064424963,"channel":0,"num_words":17,"start":46.565,"end":52.745},{"sentences":[{"text":"Yes.","start":52.555,"end":53.055,"sentiment":"neutral","sentiment_score":0.15110614895820618}],"sentiment":"neutral","sentiment_score":0.15110614895820618,"channel":1,"num_words":1,"start":52.555,"end":53.055},{"sentences":[{"text":"she'll have those.","start":53.204998,"end":54.265,"sentiment":"neutral","sentiment_score":0.1583693027496338},{"text":"So I will just get those put on popped onto the form and and send I'll log it","start":54.96,"end":61.76,"sentiment":"neutral","sentiment_score":0.1566954023308224}],"sentiment":"neutral","sentiment_score":0.15693453096208118,"channel":0,"num_words":21,"start":53.204998,"end":61.76},{"sentences":[{"text":"Okay","start":61.61,"end":61.850002,"sentiment":"neutral","sentiment_score":0.0972493439912796}],"sentiment":"neutral","sentiment_score":0.0972493439912796,"channel":1,"num_words":1,"start":61.61,"end":61.850002},{"sentences":[{"text":"with","start":61.76,"end":61.92,"sentiment":"neutral","sentiment_score":0.07964682579040527}],"sentiment":"neutral","sentiment_score":0.07964682579040527,"channel":0,"num_words":1,"start":61.76,"end":61.92},{"sentences":[{"text":"then.","start":61.850002,"end":62.350002,"sentiment":"neutral","sentiment_score":0.0666734054684639}],"sentiment":"neutral","sentiment_score":0.0666734054684639,"channel":1,"num_words":1,"start":61.850002,"end":62.350002},{"sentences":[{"text":"them, and I'll I'll escalate it with them.","start":61.92,"end":63.68,"sentiment":"neutral","sentiment_score":0.04525930294767022},{"text":"Okay?","start":63.68,"end":64.18,"sentiment":"neutral","sentiment_score":0.029135987162590027}],"sentiment":"neutral","sentiment_score":0.043467823415994644,"channel":0,"num_words":9,"start":61.92,"end":64.18},{"sentences":[{"text":"Okay then, Marty.","start":65.21,"end":66.25,"sentiment":"neutral","sentiment_score":0.01969635517646869},{"text":"I just I just wanna get that bit of money out because I need to go and get things.","start":66.25,"end":71.07,"sentiment":"neutral","sentiment_score":-0.10123563832358311},{"text":"A back assist right out of my leg as soon as possible, mate.","start":72.165,"end":76.025,"sentiment":"neutral","sentiment_score":-0.04176687434888803},{"text":"This is pushing up against my veins and that.","start":76.165,"end":78.585,"sentiment":"negative","sentiment_score":-0.4923740691608853},{"text":"And I've just come from ultrasound again, and they're starting to worry about it.","start":78.725,"end":83.205,"sentiment":"negative","sentiment_score":-0.40971255941050394}],"sentiment":"neutral","sentiment_score":-0.2168051704025731,"channel":1,"num_words":58,"start":65.21,"end":83.205},{"sentences":[{"text":"Why I haven't got a drain.","start":83.205,"end":84.565,"sentiment":"negative","sentiment_score":-0.3756958097219467},{"text":"That's all.","start":84.565,"end":85.305,"sentiment":"neutral","sentiment_score":-0.24024539440870285}],"sentiment":"negative","sentiment_score":-0.34183320589363575,"channel":1,"num_words":8,"start":83.205,"end":85.305},{"sentences":[{"text":"Yeah.","start":87.47,"end":87.630005,"sentiment":"neutral","sentiment_score":-0.12001336365938188},{"text":"And that's not something that they can do under Medicare?","start":87.630005,"end":91.01,"sentiment":"neutral","sentiment_score":-0.1887258157134056}],"sentiment":"neutral","sentiment_score":-0.18247922916303982,"channel":0,"num_words":11,"start":87.47,"end":91.01},{"sentences":[{"text":"No.","start":92.86,"end":93.1,"sentiment":"neutral","sentiment_score":-0.3181329667568207},{"text":"I have to pay something up front first and then get it back to Medicare.","start":93.1,"end":96.32,"sentiment":"neutral","sentiment_score":-0.23790380160013835}],"sentiment":"neutral","sentiment_score":-0.242918124422431,"channel":1,"num_words":16,"start":92.86,"end":96.32},{"sentences":[{"text":"Okay.","start":97.085,"end":97.585,"sentiment":"neutral","sentiment_score":-0.06387723982334137},{"text":"Fair.","start":97.725,"end":98.225,"sentiment":"neutral","sentiment_score":-0.07861225306987762},{"text":"I mean, painful, but yeah.","start":99.325,"end":101.165,"sentiment":"neutral","sentiment_score":-0.2823249757289886},{"text":"Alright.","start":101.165,"end":101.645004,"sentiment":"neutral","sentiment_score":0.05831729620695114},{"text":"I'll I'll push with with everything and get it all sent through to you now.","start":101.645004,"end":105.95,"sentiment":"neutral","sentiment_score":0.1318315034111341}],"sentiment":"neutral","sentiment_score":0.020942411992860878,"channel":0,"num_words":23,"start":97.085,"end":105.95},{"sentences":[{"text":"Okay?","start":105.95,"end":106.45,"sentiment":"neutral","sentiment_score":0.06595902144908905}],"sentiment":"neutral","sentiment_score":0.06595902144908905,"channel":0,"num_words":1,"start":105.95,"end":106.45},{"sentences":[{"text":"Okay.","start":106.995,"end":107.395004,"sentiment":"neutral","sentiment_score":0.14492076635360718},{"text":"Thank you very much, mate.","start":107.395004,"end":109.015,"sentiment":"positive","sentiment_score":0.528033447265625},{"text":"Now how do I sign that?","start":109.315,"end":110.675,"sentiment":"neutral","sentiment_score":0.12150179718931516},{"text":"Will it when you send me the email, can I just sign it on the email?","start":110.675,"end":114.560005,"sentiment":"neutral","sentiment_score":0.07805722975172102}],"sentiment":"neutral","sentiment_score":0.17010765935161284,"channel":1,"num_words":28,"start":106.995,"end":114.560005},{"sentences":[{"text":"Yeah.","start":115.31,"end":115.47,"sentiment":"neutral","sentiment_score":0.07388603687286377},{"text":"Just on your phone, my darling.","start":115.47,"end":116.93,"sentiment":"neutral","sentiment_score":0.10901068523526192}],"sentiment":"neutral","sentiment_score":0.10399287832634789,"channel":0,"num_words":7,"start":115.31,"end":116.93},{"sentences":[{"text":"Or","start":116.53,"end":116.78,"sentiment":"neutral","sentiment_score":0.07814371585845947}],"sentiment":"neutral","sentiment_score":0.07814371585845947,"channel":1,"num_words":1,"start":116.53,"end":116.78},{"sentences":[{"text":"Yeah.","start":116.99,"end":117.229996,"sentiment":"neutral","sentiment_score":0.07631749659776688},{"text":"Just","start":117.229996,"end":117.47,"sentiment":"neutral","sentiment_score":0.08719184249639511}],"sentiment":"neutral","sentiment_score":0.081754669547081,"channel":0,"num_words":2,"start":116.99,"end":117.47},{"sentences":[{"text":"Yep.","start":117.58,"end":118.08,"sentiment":"neutral","sentiment_score":0.12463498115539552}],"sentiment":"neutral","sentiment_score":0.12463498115539552,"channel":1,"num_words":1,"start":117.58,"end":118.08},{"sentences":[{"text":"it'll come through as an email.","start":117.63,"end":119.17,"sentiment":"neutral","sentiment_score":0.15864712993303934},{"text":"You're able to just jump on, and there's a little signature spot, and you're able","start":119.375,"end":125.615005,"sentiment":"neutral","sentiment_score":0.1301379124323527}],"sentiment":"neutral","sentiment_score":0.1382834031468346,"channel":0,"num_words":21,"start":117.63,"end":125.615005},{"sentences":[{"text":"Yep.","start":125.595,"end":126.095,"sentiment":"neutral","sentiment_score":0.1155439168214798}],"sentiment":"neutral","sentiment_score":0.1155439168214798,"channel":1,"num_words":1,"start":125.595,"end":126.095},{"sentences":[{"text":"to just hand the phone or finger the phone, do a little signature, and send it on back.","start":125.615005,"end":130.675,"sentiment":"neutral","sentiment_score":0.08743979409337044}],"sentiment":"neutral","sentiment_score":0.08743979409337044,"channel":0,"num_words":18,"start":125.615005,"end":130.675},{"sentences":[{"text":"Okay, Marty.","start":131.275,"end":131.91501,"sentiment":"neutral","sentiment_score":0.1733066737651825},{"text":"And I'll send it straight back to you.","start":131.91501,"end":133.855,"sentiment":"neutral","sentiment_score":0.20701881870627403}],"sentiment":"neutral","sentiment_score":0.20027638971805573,"channel":1,"num_words":10,"start":131.275,"end":133.855},{"sentences":[{"text":"Yeah.","start":134.27,"end":134.67,"sentiment":"positive","sentiment_score":0.3740532398223877},{"text":"Perfect.","start":134.67,"end":135.06999,"sentiment":"positive","sentiment_score":0.6128528714179993},{"text":"You'll have it in the next ten minutes.","start":135.06999,"end":136.77,"sentiment":"positive","sentiment_score":0.42782003805041313}],"sentiment":"positive","sentiment_score":0.4409466415643692,"channel":0,"num_words":10,"start":134.27,"end":136.77},{"sentences":[{"text":"Okay.","start":137.67288,"end":137.99287,"sentiment":"neutral","sentiment_score":0.29675325751304626},{"text":"Thank you.","start":137.99287,"end":138.81288,"sentiment":"positive","sentiment_score":0.40299028158187866}],"sentiment":"positive","sentiment_score":0.3675779402256012,"channel":1,"num_words":3,"start":137.67288,"end":138.81288},{"sentences":[{"text":"That's okay, my darling.","start":138.98999,"end":140.20999,"sentiment":"positive","sentiment_score":0.709215983748436},{"text":"Bye.","start":140.51,"end":141.01,"sentiment":"positive","sentiment_score":0.4083094298839569}],"sentiment":"positive","sentiment_score":0.6490346729755402,"channel":0,"num_words":5,"start":138.98999,"end":141.01},{"sentences":[{"text":"Bye.","start":141.03288,"end":141.53288,"sentiment":"neutral","sentiment_score":-0.09460568428039552}],"sentiment":"neutral","sentiment_score":-0.09460568428039552,"channel":1,"num_words":1,"start":141.03288,"end":141.53288}]},"summary":{"result":"success","short":"Larissa calls Bruce to provide bank details to Hub 24 and send a bank nomination form electronically. She apologizes for missing Bruce and promises to send the form soon. She also asks about signing it and instructs Bruce on how to do so."},"intents":{"segments":[{"text":"I had a chat with Hub twenty four this morning via their system, and I know that we provided the the the bank details to them with Yep. the documents, but they've requested, just your bank nomination form.","start_word":27,"end_word":64,"intents":[{"intent":"Request bank nomination form","confidence_score":0.29915047}]},{"text":"them, and I'll I'll escalate it with them. Okay?","start_word":162,"end_word":170,"intents":[{"intent":"Escalate request","confidence_score":0.22979507}]},{"text":"Will it when you send me the email, can I just sign it on the email? Yeah.","start_word":300,"end_word":316,"intents":[{"intent":"Send email","confidence_score":0.16504295}]}]},"sentiments":{"segments":[{"text":"Hi, Bruce.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.31720617413520813},{"text":"How are you going?","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.4243354797363281},{"text":"It's Larissa. Not too bad, mate.","start_word":6,"end_word":11,"sentiment":"neutral","sentiment_score":0.09433460235595705},{"text":"It's tough.","start_word":12,"end_word":13,"sentiment":"negative","sentiment_score":-0.3868310153484345},{"text":"Yeah. No. No. Not too bad myself either. Sorry I missed you yesterday. I had a chat with Hub twenty four this morning via their system, and I know that we provided the the the bank details to them with Yep. the documents, but they've requested, just your bank nomination form. So what I'm gonna do is sorry.","start_word":14,"end_word":71,"sentiment":"neutral","sentiment_score":-0.029640285298228264},{"text":"I haven't called you yet this morning.","start_word":72,"end_word":78,"sentiment":"negative","sentiment_score":-0.34787964820861816},{"text":"I've just kind of been running around. Yep. No. That's I'm getting okay. I'm gonna get a bank nomination form sent to you, and I'll you just have to DocuSign it so you can electronically sign it, and I'll jump Yes. on that right now. If I remember correctly, you provided your bank details to the yesterday, so Yes. she'll have those. So I will just get those put on popped onto the form and and send I'll log it Okay with then. them, and I'll I'll escalate it with them. Okay? Okay then, Marty. I just I just wanna get that bit of money out because I need to go and get things. A back assist right out of my leg as soon as possible, mate.","start_word":79,"end_word":205,"sentiment":"neutral","sentiment_score":0.06650255435681719},{"text":"This is pushing up against my veins and that. And I've just come from ultrasound again, and they're starting to worry about it. Why I haven't got a drain.","start_word":206,"end_word":234,"sentiment":"negative","sentiment_score":-0.4211355149745941},{"text":"That's all. Yeah. And that's not something that they can do under Medicare? No. I have to pay something up front first and then get it back to Medicare. Okay. Fair. I mean, painful, but yeah. Alright. I'll I'll push with with everything and get it all sent through to you now. Okay? Okay.","start_word":235,"end_word":288,"sentiment":"neutral","sentiment_score":-0.0986981838941574},{"text":"Thank you very much, mate.","start_word":289,"end_word":293,"sentiment":"positive","sentiment_score":0.5298342704772949},{"text":"Now how do I sign that? Will it when you send me the email, can I just sign it on the email? Yeah. Just on your phone, my darling. Or Yeah. Just Yep. it'll come through as an email. You're able to just jump on, and there's a little signature spot, and you're able Yep. to just hand the phone or finger the phone, do a little signature, and send it on back. Okay, Marty. And I'll send it straight back to you.","start_word":294,"end_word":376,"sentiment":"neutral","sentiment_score":0.12042926251888277},{"text":"Yeah. Perfect. You'll have it in the next ten minutes.","start_word":377,"end_word":386,"sentiment":"positive","sentiment_score":0.44351425766944885},{"text":"Okay.","start_word":387,"end_word":387,"sentiment":"neutral","sentiment_score":0.29675325751304626},{"text":"Thank you. That's okay, my darling. Bye.","start_word":388,"end_word":394,"sentiment":"positive","sentiment_score":0.5684283716338021},{"text":"Bye.","start_word":395,"end_word":395,"sentiment":"neutral","sentiment_score":0.2163861244916916}],"average":{"sentiment":"neutral","sentiment_score":0.03303501009941101}}}}