{"metadata":{"transaction_key":"deprecated","request_id":"019d6bd1-1c52-79b2-90f1-a59e6a56d469","sha256":"0b396ae8ad5f023b9c8557b08eb90512b0b1862b8b0d95d3c89349b258104462","created":"2026-04-08T06:39:20.959Z","duration":66.311935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":167,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":171},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to the Australian Taxation Office superannuation info line. We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print. If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.","confidence":0.99969137,"words":[{"word":"welcome","start":0.56,"end":0.96,"confidence":0.99955875,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.35064399242401123},{"word":"to","start":0.96,"end":1.12,"confidence":0.99986744,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31816577911376953},{"word":"the","start":1.12,"end":1.36,"confidence":0.9975916,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.325189471244812},{"word":"australian","start":1.36,"end":1.86,"confidence":0.9995152,"punctuated_word":"Australian","sentiment":"positive","sentiment_score":0.3797685503959656},{"word":"taxation","start":1.92,"end":2.3999999,"confidence":0.974491,"punctuated_word":"Taxation","sentiment":"neutral","sentiment_score":0.3019029498100281},{"word":"office","start":2.3999999,"end":2.8999999,"confidence":0.94649357,"punctuated_word":"Office","sentiment":"neutral","sentiment_score":0.33167722821235657},{"word":"superannuation","start":2.96,"end":3.46,"confidence":0.96308595,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":0.2877040207386017},{"word":"info","start":4.0,"end":4.24,"confidence":0.8610611,"punctuated_word":"info","sentiment":"neutral","sentiment_score":0.2765701413154602},{"word":"line","start":4.24,"end":4.74,"confidence":0.99890316,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.3141603171825409},{"word":"we","start":5.52,"end":5.7599998,"confidence":0.99902713,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.30826830863952637},{"word":"use","start":5.7599998,"end":6.16,"confidence":0.99900573,"punctuated_word":"use","sentiment":"positive","sentiment_score":0.40056875348091125},{"word":"voice","start":6.16,"end":6.66,"confidence":0.9423962,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.2675231993198395},{"word":"biometrics","start":6.72,"end":7.22,"confidence":0.99804384,"punctuated_word":"biometrics","sentiment":"positive","sentiment_score":0.3836672306060791},{"word":"to","start":7.44,"end":7.6,"confidence":0.9999292,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.39945393800735474},{"word":"provide","start":7.6,"end":8.0,"confidence":0.99992096,"punctuated_word":"provide","sentiment":"positive","sentiment_score":0.4538229703903198},{"word":"a","start":8.0,"end":8.24,"confidence":0.9998785,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4795970916748047},{"word":"highly","start":8.24,"end":8.639999,"confidence":0.9999167,"punctuated_word":"highly","sentiment":"positive","sentiment_score":0.5304315090179443},{"word":"secure","start":8.639999,"end":9.139999,"confidence":0.999006,"punctuated_word":"secure","sentiment":"positive","sentiment_score":0.4701538681983948},{"word":"and","start":9.2,"end":9.5199995,"confidence":0.99974245,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6424675583839417},{"word":"faster","start":9.5199995,"end":10.0,"confidence":0.99743026,"punctuated_word":"faster","sentiment":"positive","sentiment_score":0.6018229126930237},{"word":"way","start":10.0,"end":10.32,"confidence":0.9996573,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.6039132475852966},{"word":"to","start":10.32,"end":10.559999,"confidence":0.9979182,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.580523669719696},{"word":"access","start":10.559999,"end":10.96,"confidence":0.99981934,"punctuated_word":"access","sentiment":"positive","sentiment_score":0.5885268449783325},{"word":"your","start":10.96,"end":11.28,"confidence":0.99991,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5768289566040039},{"word":"information","start":11.28,"end":11.78,"confidence":0.9998356,"punctuated_word":"information.","sentiment":"positive","sentiment_score":0.4430389106273651},{"word":"a","start":12.485,"end":12.6449995,"confidence":0.99686146,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.23343586921691897},{"word":"recording","start":12.6449995,"end":13.125,"confidence":0.9999565,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":0.19598910212516785},{"word":"of","start":13.125,"end":13.285,"confidence":0.9999113,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.21665968000888824},{"word":"your","start":13.285,"end":13.605,"confidence":0.99988115,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22666004300117493},{"word":"call","start":13.605,"end":13.925,"confidence":0.9998134,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11376933753490448},{"word":"may","start":13.925,"end":14.245,"confidence":0.99922526,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.10002943873405457},{"word":"be","start":14.245,"end":14.405,"confidence":0.9999187,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1566132754087448},{"word":"used","start":14.405,"end":14.905,"confidence":0.9998573,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.14801302552223206},{"word":"to","start":14.965,"end":15.285,"confidence":0.9991598,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16217929124832153},{"word":"improve","start":15.285,"end":15.764999,"confidence":0.9999255,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":0.21055833995342255},{"word":"our","start":15.764999,"end":16.005,"confidence":0.9998049,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.21343784034252167},{"word":"systems","start":16.005,"end":16.505,"confidence":0.99860555,"punctuated_word":"systems","sentiment":"neutral","sentiment_score":0.1814507693052292},{"word":"and","start":16.565,"end":16.805,"confidence":0.9997596,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2540299892425537},{"word":"services","start":16.805,"end":17.305,"confidence":0.99752414,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.2097722291946411},{"word":"with","start":17.765,"end":18.085,"confidence":0.99741274,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.1980069875717163},{"word":"voice","start":18.085,"end":18.404999,"confidence":0.551055,"punctuated_word":"Voice","sentiment":"neutral","sentiment_score":0.12693098187446594},{"word":"biometrics","start":18.404999,"end":18.904999,"confidence":0.88518906,"punctuated_word":"Biometrics,","sentiment":"neutral","sentiment_score":0.20153824985027313},{"word":"we","start":19.445,"end":19.685,"confidence":0.9996972,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20387989282608032},{"word":"collect","start":19.685,"end":20.165,"confidence":0.9996549,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":0.14605507254600525},{"word":"a","start":20.165,"end":20.325,"confidence":0.999315,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1752704530954361},{"word":"voice","start":20.325,"end":20.724998,"confidence":0.99988127,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.04241902753710747},{"word":"recording","start":20.724998,"end":21.224998,"confidence":0.99976367,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":0.043659355491399765},{"word":"to","start":21.525,"end":21.765,"confidence":0.9997346,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11633414030075072},{"word":"create","start":21.765,"end":22.165,"confidence":0.99990904,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.15887588262557983},{"word":"your","start":22.165,"end":22.485,"confidence":0.99969137,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1913004219532013},{"word":"unique","start":22.485,"end":22.965,"confidence":0.9999585,"punctuated_word":"unique","sentiment":"neutral","sentiment_score":0.15956492722034454},{"word":"voiceprint","start":22.965,"end":23.465,"confidence":0.7938439,"punctuated_word":"voiceprint,","sentiment":"neutral","sentiment_score":0.17199543118476868},{"word":"which","start":24.085,"end":24.325,"confidence":0.9999151,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2369087189435959},{"word":"may","start":24.325,"end":24.564999,"confidence":0.9993291,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.15112072229385376},{"word":"be","start":24.564999,"end":24.805,"confidence":0.9999367,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.20998696982860565},{"word":"used","start":24.805,"end":25.205,"confidence":0.99982136,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.17825666069984436},{"word":"to","start":25.205,"end":25.445,"confidence":0.9988176,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19376298785209656},{"word":"verify","start":25.445,"end":25.925,"confidence":0.9999343,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.1449158787727356},{"word":"your","start":25.925,"end":26.244999,"confidence":0.9998832,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24664074182510376},{"word":"identity","start":26.244999,"end":26.744999,"confidence":0.9997051,"punctuated_word":"identity.","sentiment":"neutral","sentiment_score":0.14752784371376038},{"word":"you","start":27.3,"end":27.46,"confidence":0.998317,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.20484262704849243},{"word":"do","start":27.46,"end":27.539999,"confidence":0.9999187,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11523754894733428},{"word":"not","start":27.539999,"end":27.779999,"confidence":0.999915,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0804978758096695},{"word":"have","start":27.779999,"end":28.019999,"confidence":0.99992836,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10713589191436768},{"word":"to","start":28.019999,"end":28.26,"confidence":0.9983491,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0022961795330047607},{"word":"consent","start":28.26,"end":28.76,"confidence":0.9998884,"punctuated_word":"consent","sentiment":"neutral","sentiment_score":-0.19594353437423703},{"word":"to","start":28.9,"end":29.06,"confidence":0.9956251,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03284360468387604},{"word":"collection","start":29.06,"end":29.539999,"confidence":0.99887246,"punctuated_word":"collection","sentiment":"neutral","sentiment_score":-0.272812157869339},{"word":"of","start":29.539999,"end":29.699999,"confidence":0.9998878,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12521350383758545},{"word":"your","start":29.699999,"end":29.939999,"confidence":0.9999075,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.051946669816970825},{"word":"voice","start":29.939999,"end":30.259998,"confidence":0.9999428,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.13612142205238342},{"word":"print","start":30.259998,"end":30.759998,"confidence":0.97501683,"punctuated_word":"print.","sentiment":"neutral","sentiment_score":-0.12123551219701768},{"word":"if","start":31.14,"end":31.3,"confidence":0.996505,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05930529534816742},{"word":"you","start":31.3,"end":31.539999,"confidence":0.9999651,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07276596128940582},{"word":"do","start":31.539999,"end":31.779999,"confidence":0.9999043,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.027368083596229553},{"word":"not","start":31.779999,"end":32.02,"confidence":0.9999194,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06529742479324341},{"word":"want","start":32.02,"end":32.26,"confidence":0.9998467,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.15185226500034332},{"word":"your","start":32.26,"end":32.5,"confidence":0.9997812,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14961625635623932},{"word":"voice","start":32.5,"end":32.739998,"confidence":0.9999286,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.20462772250175476},{"word":"print","start":32.739998,"end":33.059998,"confidence":0.9876736,"punctuated_word":"print","sentiment":"neutral","sentiment_score":-0.309708833694458},{"word":"to","start":33.059998,"end":33.14,"confidence":0.99979717,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32270312309265137},{"word":"be","start":33.14,"end":33.379997,"confidence":0.9998857,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.33411872386932373},{"word":"collected","start":33.379997,"end":33.86,"confidence":0.9997286,"punctuated_word":"collected","sentiment":"negative","sentiment_score":-0.4268648028373718},{"word":"and","start":33.86,"end":34.18,"confidence":0.9991416,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2151201069355011},{"word":"used","start":34.18,"end":34.5,"confidence":0.9960252,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.09176516532897948},{"word":"to","start":34.5,"end":34.739998,"confidence":0.9986551,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.050279974937438965},{"word":"verify","start":34.739998,"end":35.22,"confidence":0.9999349,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":-0.22256076335906985},{"word":"your","start":35.22,"end":35.54,"confidence":0.9997718,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03259730339050293},{"word":"identity","start":35.54,"end":36.04,"confidence":0.99894434,"punctuated_word":"identity,","sentiment":"neutral","sentiment_score":-0.127126082777977},{"word":"we","start":36.5,"end":36.739998,"confidence":0.9994586,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13209058344364166},{"word":"will","start":36.739998,"end":36.98,"confidence":0.9999107,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.011011675000190737},{"word":"instead","start":36.98,"end":37.48,"confidence":0.990765,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.12150761485099792},{"word":"ask","start":37.78,"end":38.02,"confidence":0.99908924,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.010196641087532043},{"word":"you","start":38.02,"end":38.26,"confidence":0.9996234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1217970997095108},{"word":"several","start":38.26,"end":38.66,"confidence":0.9998926,"punctuated_word":"several","sentiment":"neutral","sentiment_score":0.09506617486476898},{"word":"questions","start":38.66,"end":39.16,"confidence":0.99937636,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.0327318012714386},{"word":"each","start":39.3,"end":39.54,"confidence":0.9989536,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.0840635597705841},{"word":"time","start":39.54,"end":39.78,"confidence":0.99984825,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07665209472179413},{"word":"we","start":39.78,"end":39.94,"confidence":0.99967957,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14395858347415924},{"word":"have","start":39.94,"end":40.1,"confidence":0.99990165,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15136776864528656},{"word":"a","start":40.1,"end":40.26,"confidence":0.9994803,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0020076557993888855},{"word":"call","start":40.26,"end":40.5,"confidence":0.9997938,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.016613751649856567},{"word":"with","start":40.5,"end":40.739998,"confidence":0.9998437,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0028624385595321655},{"word":"you","start":40.739998,"end":41.205,"confidence":0.9998072,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10719218850135805},{"word":"in","start":41.365,"end":41.445004,"confidence":0.9998442,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010464757680892944},{"word":"order","start":41.445004,"end":41.605003,"confidence":0.99995685,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.04463362693786621},{"word":"to","start":41.605003,"end":41.845,"confidence":0.9939079,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019545763731002808},{"word":"verify","start":41.845,"end":42.345,"confidence":0.9999137,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":-0.09858855605125429},{"word":"your","start":42.405003,"end":42.725002,"confidence":0.9997979,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10132633149623872},{"word":"identity","start":42.725002,"end":43.225002,"confidence":0.99793714,"punctuated_word":"identity.","sentiment":"neutral","sentiment_score":0.006077699363231659},{"word":"to","start":43.525,"end":43.765003,"confidence":0.68742824,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.024945005774497982},{"word":"hear","start":43.765003,"end":44.005,"confidence":0.99988353,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.015435390174388884},{"word":"information","start":44.005,"end":44.485,"confidence":0.9993512,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.007006101310253143},{"word":"about","start":44.485,"end":44.725002,"confidence":0.9998122,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.027807123959064484},{"word":"the","start":44.725002,"end":44.885002,"confidence":0.99966896,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031104184687137604},{"word":"collection","start":44.885002,"end":45.365,"confidence":0.9997272,"punctuated_word":"collection","sentiment":"neutral","sentiment_score":-0.004385687410831451},{"word":"of","start":45.365,"end":45.525,"confidence":0.9997631,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06278680264949799},{"word":"personal","start":45.525,"end":45.925003,"confidence":0.99983644,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.0024535059928894043},{"word":"information","start":45.925003,"end":46.425003,"confidence":0.8910027,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.028267309069633484},{"word":"including","start":46.885002,"end":47.365,"confidence":0.9999486,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.043292783200740814},{"word":"your","start":47.365,"end":47.605003,"confidence":0.99962294,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07412785291671753},{"word":"tax","start":47.605003,"end":47.845,"confidence":0.99907196,"punctuated_word":"tax","sentiment":"neutral","sentiment_score":0.037046290934085846},{"word":"file","start":47.845,"end":48.085003,"confidence":0.9998253,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.008780397474765778},{"word":"number","start":48.085003,"end":48.585003,"confidence":0.99960446,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.022953659296035767},{"word":"press","start":48.805,"end":49.285004,"confidence":0.9998908,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.02351081371307373},{"word":"1","start":49.285004,"end":49.785004,"confidence":0.9992844,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.022000975906848907},{"word":"so","start":57.300003,"end":57.7,"confidence":0.9932226,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05551033467054367},{"word":"i","start":57.7,"end":57.780003,"confidence":0.9997104,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08419255167245865},{"word":"can","start":57.780003,"end":58.02,"confidence":0.99997675,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.030995383858680725},{"word":"identify","start":58.02,"end":58.52,"confidence":0.999592,"punctuated_word":"identify","sentiment":"neutral","sentiment_score":0.0009814724326133728},{"word":"you","start":58.58,"end":59.08,"confidence":0.98219466,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06383594870567322},{"word":"please","start":59.38,"end":59.7,"confidence":0.99900633,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.03387497365474701},{"word":"say","start":59.7,"end":60.100002,"confidence":0.9975618,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.09119941294193268},{"word":"after","start":60.100002,"end":60.420002,"confidence":0.989734,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0570359081029892},{"word":"me","start":60.420002,"end":60.74,"confidence":0.8015262,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.04758249595761299},{"word":"in","start":60.74,"end":61.14,"confidence":0.96742994,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.029792845249176025},{"word":"australia","start":61.14,"end":61.64,"confidence":0.9933907,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.0707101821899414},{"word":"my","start":61.86,"end":62.100002,"confidence":0.9995634,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03814273327589035},{"word":"voice","start":62.100002,"end":62.58,"confidence":0.9999492,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.03087533265352249},{"word":"identifies","start":62.58,"end":63.08,"confidence":0.99864,"punctuated_word":"identifies","sentiment":"neutral","sentiment_score":-0.011979302391409874},{"word":"me","start":63.22,"end":63.72,"confidence":0.9992238,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.0030611332040280104}],"paragraphs":{"transcript":"\nWelcome to the Australian Taxation Office superannuation info line. We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print.\n\nIf you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start":0.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.32064249449306065},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start":5.52,"end":11.78,"sentiment":"positive","sentiment_score":0.48316306062042713},{"text":"A recording of your call may be used to improve our systems and services.","start":12.485,"end":17.305,"sentiment":"neutral","sentiment_score":0.18732844505991256},{"text":"With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity.","start":17.765,"end":26.744999,"sentiment":"neutral","sentiment_score":0.16404530228603453},{"text":"You do not have to consent to collection of your voice print.","start":27.3,"end":30.759998,"sentiment":"neutral","sentiment_score":-0.03550885679821173}],"sentiment":"neutral","sentiment_score":0.22580325996710193,"num_words":72,"start":0.56,"end":30.759998},{"sentences":[{"text":"If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity.","start":31.14,"end":43.225002,"sentiment":"neutral","sentiment_score":-0.046749511047413476},{"text":"To hear information about the collection of personal information, including your tax file number, press 1.","start":43.525,"end":49.785004,"sentiment":"neutral","sentiment_score":0.022659380454570055},{"text":"So I can identify you, please say after me, in Australia, my voice identifies me.","start":57.300003,"end":63.72,"sentiment":"neutral","sentiment_score":0.03719589829755326}],"sentiment":"neutral","sentiment_score":-0.012405693595149163,"num_words":69,"start":31.14,"end":63.72}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the Australian Taxation Office superannuation info line. We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print.\n\nIf you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start":0.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.32064249449306065},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start":5.52,"end":11.78,"sentiment":"positive","sentiment_score":0.48316306062042713},{"text":"A recording of your call may be used to improve our systems and services.","start":12.485,"end":17.305,"sentiment":"neutral","sentiment_score":0.18732844505991256},{"text":"With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity.","start":17.765,"end":26.744999,"sentiment":"neutral","sentiment_score":0.16404530228603453},{"text":"You do not have to consent to collection of your voice print.","start":27.3,"end":30.759998,"sentiment":"neutral","sentiment_score":-0.03550885679821173}],"sentiment":"neutral","sentiment_score":0.22580325996710193,"channel":1,"num_words":72,"start":0.56,"end":30.759998},{"sentences":[{"text":"If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity.","start":31.14,"end":43.225002,"sentiment":"neutral","sentiment_score":-0.046749511047413476},{"text":"To hear information about the collection of personal information, including your tax file number, press 1.","start":43.525,"end":49.785004,"sentiment":"neutral","sentiment_score":0.022659380454570055},{"text":"So I can identify you, please say after me, in Australia, my voice identifies me.","start":57.300003,"end":63.72,"sentiment":"neutral","sentiment_score":0.03719589829755326}],"sentiment":"neutral","sentiment_score":-0.012405693595149163,"channel":1,"num_words":69,"start":31.14,"end":63.72}]},"summary":{"result":"success","short":"The representative from the Australian Taxation Office provides information about their use of voice biometrics to secure and retrieve personal information. They explain that personal information cannot be collected without consent and that the use of voice biometrics can help verify the identity of the caller. The caller is prompted to press 1 to hear further information about the collection of personal information."},"intents":{"segments":[{"text":"If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.","start_word":72,"end_word":140,"intents":[{"intent":"Collect identity","confidence_score":0.0045015346}]}]},"sentiments":{"segments":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.31017744541168213},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start_word":9,"end_word":24,"sentiment":"positive","sentiment_score":0.47102901339530945},{"text":"A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print. If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.","start_word":25,"end_word":140,"sentiment":"neutral","sentiment_score":0.045836884528398514}],"average":{"sentiment":"neutral","sentiment_score":0.11875471594737984}}}}