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My name is Mary. May I have your name, please? Hello? I'm sorry.\n\nI don't. My name is Mary. Right. I just wanna make sure that we are on the same page. So this is about getting an OTP from your Airtel Indian SIM.\n\nCorrect? Is it regarding about receiving an OTP to your Airtel Indian SIM? I'm sorry. I'd really love to help. However, Airtel Australia and Airtel India is being run separately, so you will need to contact directly the Airtel India for further assistance.\n\nAssistance. We don't. But you can search on the third party website like Google to check on their customer service, and you can connect to them. Yes. We have Airtel Australia, and we also provide Internet and also eSIM or travel travel SIM card or mobile plan.\n\nNo worries. Thank you so much. Have a great day. 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Yeah. Can I speak in Hindi? Okay. What's your name again?\n\nMary. Okay. I'm Hardeep. I'm just calling in regards to my mom's phone. She is in Australia visiting, and she wasn't getting just one second.\n\nHello. Can you repeat? Sorry. Yes. Yes.\n\nThat's right. Okay. So then what's their number? Do you have their number at all? Okay.\n\nSo what's do we have Airtel in Australia as well? Okay. Okay. Sure. Alright.\n\nThanks for your help. Thanks. Yep. 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My name is Mary. May I have your name, please? Hello?\n\nChannel 1: Hello? Yeah. Can I speak in Hindi?\n\nChannel 0: I'm sorry. I don't.\n\nChannel 1: Okay. What's your name again?\n\nChannel 0: My name is Mary.\n\nChannel 1: Mary. Okay. I'm Hardeep. I'm just calling in regards to my mom's phone. She is in Australia visiting, and she wasn't getting just one second.\n\nChannel 0: Right. I just wanna make sure that we are on the same page. So this is about getting an OTP from your Airtel Indian SIM. Correct?\n\nChannel 1: Hello. Can\n\nChannel 0: Is it\n\nChannel 1: you\n\nChannel 0: regarding about receiving\n\nChannel 1: repeat?\n\nChannel 0: an OTP to your Airtel\n\nChannel 1: Sorry.\n\nChannel 0: Indian SIM?\n\nChannel 1: Yes. Yes. That's right.\n\nChannel 0: I'm sorry. I'd really love to help. However, Airtel Australia and Airtel India is being run separately, so you will need to contact directly the Airtel India for further assistance.\n\nChannel 1: Okay. So then what's their number? Do you have their number at all?\n\nChannel 0: Assistance. We don't. But you can search on the third party website like Google to check on their customer service, and you can connect to\n\nChannel 1: Okay. So what's do we\n\nChannel 0: them.\n\nChannel 1: have Airtel in Australia as well?\n\nChannel 0: Yes. We have Airtel Australia, and we also provide Internet and also eSIM or travel travel SIM card or mobile\n\nChannel 1: Okay.\n\nChannel 0: plan.\n\nChannel 1: Okay. Sure. Alright. Thanks for your help. Thanks.\n\nChannel 0: No worries. Thank you so\n\nChannel 1: Yep.\n\nChannel 0: much.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day. 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The agent, Mary, explains that Airtel is separate from Airtel Australia and provides assistance with connecting to their third-party website. The customer is also given information about their insurance and travel SIM cards."},"intents":{"segments":[{"text":"I'd really love to help. However, Airtel Australia and Airtel India is being run separately, so you will need to contact directly the Airtel India for further assistance. Okay.","start_word":110,"end_word":138,"intents":[{"intent":"Confirm contact with airtel india","confidence_score":0.0001218034}]},{"text":"We have Airtel Australia, and we also provide Internet and also eSIM or travel travel SIM card or mobile Okay. plan.","start_word":189,"end_word":209,"intents":[{"intent":"Check airtel australia and esim","confidence_score":0.0039017159},{"intent":"Provide internet and esim services","confidence_score":0.012461626}]},{"text":"Thank you so Yep. much. Bye. Have a great day. Bye bye.","start_word":220,"end_word":231,"intents":[{"intent":"End conversation","confidence_score":0.4490942}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4769234359264374},{"text":"May I have your name, please? Hello? Hello? Yeah. Can I speak in Hindi? I'm sorry. I don't. Okay. What's your name again? My name is Mary. Mary. Okay. I'm Hardeep. I'm just calling in regards to my mom's phone. She is in Australia visiting, and she wasn't getting just one second. Right. I just wanna make sure that we are on the same page. So this is about getting an OTP from your Airtel Indian SIM. Correct? Hello. Can Is it you regarding about receiving repeat? an OTP to your Airtel Sorry. Indian SIM? Yes. Yes. That's right. I'm sorry. I'd really love to help. However, Airtel Australia and Airtel India is being run separately, so you will need to contact directly the Airtel India for further assistance. Okay. So then what's their number? Do you have their number at all? Assistance. We don't. But you can search on the third party website like Google to check on their customer service, and you can connect to Okay. So what's do we them. have Airtel in Australia as well? Yes. We have Airtel Australia, and we also provide Internet and also eSIM or travel travel SIM card or mobile Okay. plan. Okay. Sure. Alright.","start_word":9,"end_word":212,"sentiment":"neutral","sentiment_score":0.01963612250983715},{"text":"Thanks for your help. Thanks.","start_word":213,"end_word":217,"sentiment":"positive","sentiment_score":0.5039017200469971},{"text":"No worries.","start_word":218,"end_word":219,"sentiment":"neutral","sentiment_score":0.3063846826553345},{"text":"Thank you so Yep. much. Bye. Have a great day.","start_word":220,"end_word":229,"sentiment":"positive","sentiment_score":0.4661194384098053},{"text":"Bye bye.","start_word":230,"end_word":231,"sentiment":"neutral","sentiment_score":0.26593542098999023}],"average":{"sentiment":"neutral","sentiment_score":0.07438322084139934}}}}