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Hello. Good good evening. This is Maureen from Airtel tech support. Am I speaking with Brett Fulmer?\n\nMhmm. This is regarding his order from West Airdo Australia for the Internet service. Yeah. Because upon checking the order, the payment has failed. That's why we're confirming if we're still going to proceed with the order or we'll just disregard it.\n\nOkay. Yeah. He can ring this number back. Yeah. This is our cost technical support team number.\n\nMhmm. Actually, he can ring this number back, but I'm not the representative that he might spoke with because there's other representative available later on. But that's okay. Yeah. Actually, you can wait a bit.\n\nJust let us know how he wants to proceed with his order for us to record it accordingly on our system. Mhmm. Mm-mm. Yeah. Mhmm.\n\nYeah. No. That's all good. That this is Airtel Australia. I think you noted it incorrectly.\n\nIt's not Western. Yes. Okay. Okay. 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You're speaking with Nico. How can I help you? You're speaking with Nico, Brett's assistant. I take his calls. What's this about, Maureen? Got it. Right. I understand. So there's a payment issue on an order with you folks. I'm not able to handle billing or payment details over the phone, but I'm happy to get this to Brett, and he can sort it with you directly. What's the best number for him to call is there a callback number you'd like me to give Brett, or should he just ring you back on this number? Perfect. Right. Perfect. And just to confirm, is this the best number for Brett to reach you on, or should he ask for you specifically when he calls back? No worries. So Brett rings this number back, and your team will sort them out. Just to wrap up, how urgent is this? Is it something he needs to handle today or more of a when he gets a moment situation? Is it urgent, or can it wait a bit? Got it. So he'll give you a callback when he has a moment and let you know how he wants to proceed. Perfect. So I've got it all. Maureen from Air to Tech support, payment issue on a West Earth Australia Internet order, and Brett will ring you back on this number to confirm how he wants to go ahead. Anything else I should pass on? My apologies. Airtel Australia. Got it. So thanks for calling, Maureen. Have a good one. All sort bye. Are you still 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You're speaking with Nico. How can I help you? You're speaking with Nico, Brett's assistant. I take his calls.\n\nWhat's this about, Maureen? Got it. Right. I understand. So there's a payment issue on an order with you folks.\n\nI'm not able to handle billing or payment details over the phone, but I'm happy to get this to Brett, and he can sort it with you directly. What's the best number for him to call is there a callback number you'd like me to give Brett, or should he just ring you back on this number? Perfect. Right. Perfect.\n\nAnd just to confirm, is this the best number for Brett to reach you on, or should he ask for you specifically when he calls back? No worries. So Brett rings this number back, and your team will sort them out. Just to wrap up, how urgent is this? Is it something he needs to handle today or more of a when he gets a moment situation?\n\nIs it urgent, or can it wait a bit? Got it. So he'll give you a callback when he has a moment and let you know how he wants to proceed. Perfect. So I've got it all.\n\nMaureen from Air to Tech support, payment issue on a West Earth Australia Internet order, and Brett will ring you back on this number to confirm how he wants to go ahead. Anything else I should pass on? My apologies. Airtel Australia. Got it.\n\nSo thanks for calling, Maureen. Have a good one. All sort bye. Are you still there?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.07099354267120361},{"text":"You're speaking with Nico.","start":0.88,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.09000434074550867},{"text":"How can I help you?","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.18381388187408448},{"text":"You're speaking with Nico, Brett's assistant.","start":16.275,"end":18.375,"sentiment":"neutral","sentiment_score":0.06551015470176935},{"text":"I take his calls.","start":18.515,"end":19.494999,"sentiment":"neutral","sentiment_score":0.06528737768530846}],"sentiment":"neutral","sentiment_score":0.10021453769877553,"num_words":20,"start":0.39999998,"end":19.494999},{"sentences":[{"text":"What's this about, Maureen?","start":19.795,"end":21.015,"sentiment":"neutral","sentiment_score":-0.012587814417202026},{"text":"Got 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number?","start":53.255,"end":60.87,"sentiment":"neutral","sentiment_score":0.02202465866917166},{"text":"Perfect.","start":66.049995,"end":66.549995,"sentiment":"positive","sentiment_score":0.4232054650783539},{"text":"Right.","start":74.495,"end":74.655,"sentiment":"neutral","sentiment_score":0.26018744707107544},{"text":"Perfect.","start":74.655,"end":75.135,"sentiment":"positive","sentiment_score":0.43595537543296814}],"sentiment":"neutral","sentiment_score":0.11219395880276958,"num_words":60,"start":46.695,"end":75.135},{"sentences":[{"text":"And just to confirm, is this the best number for Brett to reach you on, or should he ask for you specifically when he calls back?","start":75.135,"end":82.115005,"sentiment":"neutral","sentiment_score":0.09115671230336794},{"text":"No worries.","start":104.875,"end":105.354996,"sentiment":"neutral","sentiment_score":0.09465888142585754},{"text":"So Brett rings this number back, and your team will sort them 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You're speaking with Nico. How can I help you?\n\nChannel 0: Yes. Hello. Good good evening. This is Maureen from Airtel tech support. Am I speaking with Brett\n\nChannel 1: You're speaking with Nico, Brett's assistant. I take his calls.\n\nChannel 0: Fulmer?\n\nChannel 1: What's this about,\n\nChannel 0: Mhmm.\n\nChannel 1: Maureen?\n\nChannel 0: This is regarding his order from West Airdo Australia for\n\nChannel 1: Got\n\nChannel 0: the\n\nChannel 1: it.\n\nChannel 0: Internet service. Yeah. Because upon checking the order, the payment has failed. That's why we're confirming if we're still going to proceed with the order or we'll just disregard it.\n\nChannel 1: Right. I understand. So there's a payment issue on an order with you folks. I'm not able to handle billing or payment details over the phone, but I'm happy to get this to Brett, and he can sort it with you directly. What's the best number\n\nChannel 0: Okay.\n\nChannel 1: for him to call is there a callback number you'd like me to give Brett, or should he just ring you back on this number?\n\nChannel 0: Yeah. He can ring this number back.\n\nChannel 1: Perfect.\n\nChannel 0: Yeah. This is our cost technical support team number.\n\nChannel 1: Right. Perfect. And just to\n\nChannel 0: Mhmm.\n\nChannel 1: confirm, is this the best number for Brett to reach you on, or should he ask for you specifically when he calls back?\n\nChannel 0: Actually, he can ring this number back, but I'm not the representative that he might spoke with because there's other representative available later on. But that's okay. Yeah.\n\nChannel 1: No worries. So Brett rings this number back, and your team will sort them out. Just to wrap up, how urgent is this? Is it something he needs to handle today or more of a when he gets a moment situation? Is it urgent, or can it wait a bit?\n\nChannel 0: Actually, you can wait a bit. Just let us know how he wants to proceed with his order for us to record it accordingly on our system.\n\nChannel 1: Got it. So he'll give you a callback when he has a moment and let\n\nChannel 0: Mhmm.\n\nChannel 1: you know how he wants to proceed. Perfect.\n\nChannel 0: Mm-mm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I've got it all. Maureen from Air to Tech support, payment issue on a West Earth Australia Internet order, and Brett will ring you back on this number to confirm how he wants to go ahead. Anything\n\nChannel 0: Mhmm.\n\nChannel 1: else I should pass on?\n\nChannel 0: Yeah. No. That's all good. That this is Airtel Australia. I think you noted it incorrectly.\n\nIt's not Western.\n\nChannel 1: My apologies. Airtel Australia. Got it.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: thanks for calling, Maureen. Have a good one.\n\nChannel 0: Okay. You\n\nChannel 1: All\n\nChannel 0: too.\n\nChannel 1: sort\n\nChannel 0: Bye.\n\nChannel 1: bye. Are you still there?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.07099354267120361},{"text":"You're speaking with Nico.","start":0.88,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.09000434074550867},{"text":"How can I help you?","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.18381388187408448}],"sentiment":"neutral","sentiment_score":0.13500803150236607,"channel":1,"num_words":10,"start":0.39999998,"end":2.8999999},{"sentences":[{"text":"Yes.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.1513022780418396},{"text":"Hello.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.19593662023544312},{"text":"Good good evening.","start":5.8399997,"end":7.44,"sentiment":"positive","sentiment_score":0.501085897286733},{"text":"This is Maureen from Airtel tech 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Maureen.","start":176.62,"end":178.08,"sentiment":"positive","sentiment_score":0.6122919321060181},{"text":"Have a good one.","start":178.22,"end":179.055,"sentiment":"positive","sentiment_score":0.5455872267484665}],"sentiment":"positive","sentiment_score":0.5789395794272423,"channel":1,"num_words":8,"start":176.62,"end":179.055},{"sentences":[{"text":"Okay.","start":179.69,"end":180.09,"sentiment":"neutral","sentiment_score":0.09727577865123747},{"text":"You","start":180.09,"end":180.33,"sentiment":"neutral","sentiment_score":0.3100305199623108}],"sentiment":"neutral","sentiment_score":0.20365314930677414,"channel":0,"num_words":2,"start":179.69,"end":180.33},{"sentences":[{"text":"All","start":180.17499,"end":180.415,"sentiment":"neutral","sentiment_score":0.28242194652557373}],"sentiment":"neutral","sentiment_score":0.28242194652557373,"channel":1,"num_words":1,"start":180.17499,"end":180.415},{"sentences":[{"text":"too.","start":180.33,"end":180.65,"sentiment":"neutral","sentiment_score":0.11322062462568284}],"sentiment":"neutral","sentiment_score":0.11322062462568284,"channel":0,"num_words":1,"start":180.33,"end":180.65},{"sentences":[{"text":"sort","start":180.415,"end":180.89499,"sentiment":"neutral","sentiment_score":0.00881011039018631}],"sentiment":"neutral","sentiment_score":0.00881011039018631,"channel":1,"num_words":1,"start":180.415,"end":180.89499},{"sentences":[{"text":"Bye.","start":180.65,"end":181.005,"sentiment":"neutral","sentiment_score":0.07082265615463257}],"sentiment":"neutral","sentiment_score":0.07082265615463257,"channel":0,"num_words":1,"start":180.65,"end":181.005},{"sentences":[{"text":"bye.","start":182.73499,"end":183.23499,"sentiment":"neutral","sentiment_score":0.018809428438544273},{"text":"Are you still there?","start":191.215,"end":192.24294,"sentiment":"neutral","sentiment_score":-0.11579016968607903}],"sentiment":"neutral","sentiment_score":-0.08887025006115437,"channel":1,"num_words":5,"start":182.73499,"end":192.24294}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named Brett's assistant to confirm if they will proceed with his order or disregard it. The representative is unable to handle billing or payment details over the phone but offers to have Brett call back to sort out the issue. The customer is given a callback number and told to let the representative know how he wants to proceed with the order. The call ends with the representative thanking the customer and confirming the best number for Brett to call back."},"intents":{"segments":[{"text":"This is regarding his order from West Airdo Australia for Got the it. Internet service. Yeah. Because upon checking the order, the payment has failed. That's why we're confirming if we're still going to proceed with the order or we'll just disregard it. Right.","start_word":43,"end_word":86,"intents":[{"intent":"Confirm order status","confidence_score":0.09516347}]},{"text":"for him to call is there a callback number you'd like me to give Brett, or should he just ring you back on this number? Yeah.","start_word":133,"end_word":158,"intents":[{"intent":"Obtain callback number","confidence_score":0.021052606}]},{"text":"Maureen from Air to Tech support, payment issue on a West Earth Australia Internet order, and Brett will ring you back on this number to confirm how he wants to go ahead. Anything Mhmm.","start_word":340,"end_word":373,"intents":[{"intent":"Resolve technical issues","confidence_score":0.012148672}]}]},"sentiments":{"segments":[{"text":"Hello. You're speaking with Nico. How can I help you? Yes. Hello.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.1344228982925415},{"text":"Good good evening.","start_word":12,"end_word":14,"sentiment":"positive","sentiment_score":0.4802263379096985},{"text":"This is Maureen from Airtel tech support. Am I speaking with Brett You're speaking with Nico, Brett's assistant. I take his calls. Fulmer? What's this about, Mhmm. Maureen? This is regarding his order from West Airdo Australia for Got the it. Internet service. Yeah. Because upon checking the order, the payment has failed. That's why we're confirming if we're still going to proceed with the order or we'll just disregard it. Right. I understand. So there's a payment issue on an order with you folks. I'm not able to handle billing or payment details over the phone, but I'm happy to get this to Brett, and he can sort it with you directly. What's the best number Okay. for him to call is there a callback number you'd like me to give Brett, or should he just ring you back on this number? Yeah. He can ring this number back.","start_word":15,"end_word":164,"sentiment":"neutral","sentiment_score":0.009255426004529},{"text":"Perfect.","start_word":165,"end_word":165,"sentiment":"positive","sentiment_score":0.4232054650783539},{"text":"Yeah. This is our cost technical support team number. Right.","start_word":166,"end_word":175,"sentiment":"neutral","sentiment_score":0.219147726893425},{"text":"Perfect.","start_word":176,"end_word":176,"sentiment":"positive","sentiment_score":0.43595537543296814},{"text":"And just to Mhmm. confirm, is this the best number for Brett to reach you on, or should he ask for you specifically when he calls back? Actually, he can ring this number back, but I'm not the representative that he might spoke with because there's other representative available later on. But that's okay. Yeah. No worries. So Brett rings this number back, and your team will sort them out. Just to wrap up, how urgent is this? Is it something he needs to handle today or more of a when he gets a moment situation? Is it urgent, or can it wait a bit? Actually, you can wait a bit. Just let us know how he wants to proceed with his order for us to record it accordingly on our system. Got it. So he'll give you a callback when he has a moment and let Mhmm. you know how he wants to proceed.","start_word":177,"end_word":331,"sentiment":"neutral","sentiment_score":0.04993279057164346},{"text":"Perfect.","start_word":332,"end_word":332,"sentiment":"positive","sentiment_score":0.4746054410934448},{"text":"Mm-mm. So Yeah. I've got it all. Maureen from Air to Tech support, payment issue on a West Earth Australia Internet order, and Brett will ring you back on this number to confirm how he wants to go ahead. Anything Mhmm. else I should pass on? Yeah. No. That's all good. That this is Airtel Australia. I think you noted it incorrectly. It's not Western. My apologies. Airtel Australia. Got it. Yes. So Okay.","start_word":333,"end_word":406,"sentiment":"neutral","sentiment_score":0.06567452847957611},{"text":"thanks for calling, Maureen. Have a good one.","start_word":407,"end_word":414,"sentiment":"positive","sentiment_score":0.5808064937591553},{"text":"Okay. You All too. sort Bye. bye. Are you still there?","start_word":415,"end_word":425,"sentiment":"neutral","sentiment_score":0.04386680234562267}],"average":{"sentiment":"neutral","sentiment_score":0.06279967180580717}}}}