{"metadata":{"transaction_key":"deprecated","request_id":"019f35e4-5f4a-74b1-ba0e-eb28d4dfa8d3","sha256":"01ee785b1da79ec1957503902908ff0437ad49d7f374bf64c0c0b649d36a70eb","created":"2026-07-06T05:26:28.419Z","duration":24.767937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":66,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":64},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling RBC Group. 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you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2.\n\nFor sales, please press 3. For accounts,","paragraphs":[{"sentences":[{"text":"Thank you for calling RBC Group.","start":2.8799999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.622875303030014},{"text":"To best direct your call, please listen to the following options as they have recently changed.","start":5.3599997,"end":10.5,"sentiment":"neutral","sentiment_score":0.13478795532137156},{"text":"Please note that your call may be recorded or monitored for training purposes.","start":10.88,"end":14.66,"sentiment":"neutral","sentiment_score":-0.15065268255197084},{"text":"For toners, please press 1.","start":15.495,"end":17.675,"sentiment":"neutral","sentiment_score":-0.03282867223024368},{"text":"For technical support, please press 2.","start":17.895,"end":20.555,"sentiment":"neutral","sentiment_score":-0.01788533478975296}],"sentiment":"neutral","sentiment_score":0.07965041000557982,"num_words":46,"start":2.8799999,"end":20.555},{"sentences":[{"text":"For sales, please press 3.","start":20.855,"end":23.035,"sentiment":"neutral","sentiment_score":0.0016907045617699627},{"text":"For accounts,","start":23.255001,"end":24.075,"sentiment":"neutral","sentiment_score":0.008752702735364437}],"sentiment":"neutral","sentiment_score":0.003708418325654098,"num_words":7,"start":20.855,"end":24.075}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2.\n\nFor sales, please press 3. For accounts,","paragraphs":[{"sentences":[{"text":"Thank you for calling RBC Group.","start":2.8799999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.622875303030014},{"text":"To best direct your call, please listen to the following options as they have recently changed.","start":5.3599997,"end":10.5,"sentiment":"neutral","sentiment_score":0.13478795532137156},{"text":"Please note that your call may be recorded or monitored for training purposes.","start":10.88,"end":14.66,"sentiment":"neutral","sentiment_score":-0.15065268255197084},{"text":"For toners, please press 1.","start":15.495,"end":17.675,"sentiment":"neutral","sentiment_score":-0.03282867223024368},{"text":"For technical support, please press 2.","start":17.895,"end":20.555,"sentiment":"neutral","sentiment_score":-0.01788533478975296}],"sentiment":"neutral","sentiment_score":0.07965041000557982,"channel":1,"num_words":46,"start":2.8799999,"end":20.555},{"sentences":[{"text":"For sales, please press 3.","start":20.855,"end":23.035,"sentiment":"neutral","sentiment_score":0.0016907045617699627},{"text":"For accounts,","start":23.255001,"end":24.075,"sentiment":"neutral","sentiment_score":0.008752702735364437}],"sentiment":"neutral","sentiment_score":0.003708418325654098,"channel":1,"num_words":7,"start":20.855,"end":24.075}]},"summary":{"result":"success","short":"The customer called RBC Group and was directed to a menu of options. They were informed that their call may be recorded or monitored for training purposes and given different options for different departments. They were also given the option to press one for toners, press 2 for technical support, or press 3 for sales."},"intents":{"segments":[{"text":"Thank you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes.","start_word":1,"end_word":35,"intents":[{"intent":"Guide callers","confidence_score":0.7263789}]}]},"sentiments":{"segments":[{"text":"Thank you for calling RBC Group.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6291264295578003},{"text":"To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. 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