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sorry. Where are you calling from? Yes. Uh-huh. I just had a missed call from you.\n\nSo what was that in relation to? Oh, okay. But what's your company? Because I'm just at work at the moment. So is this a marketing call, or is it a work call?\n\nNo. Not aware. No. I'm not aware of any of that, and I don't deal with I don't the IT's done in Singapore. So, yep.\n\nYeah. That's right. Yep. So I don't deal with that. So sorry.\n\nI'm not sure where he got my name or number from. Yep. Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, sorry.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":-0.009282575454562902},{"text":"Where are you calling from?","start":4.48,"end":5.62,"sentiment":"neutral","sentiment_score":-0.01203204169869423},{"text":"Yes.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.028660304844379425},{"text":"Uh-huh.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":-0.01584731787443161},{"text":"I just had a missed call from you.","start":10.32,"end":12.0,"sentiment":"neutral","sentiment_score":-0.04893383523449302}],"sentiment":"neutral","sentiment_score":-0.02690488554756431,"num_words":17,"start":4.0,"end":12.0},{"sentences":[{"text":"So what was that in relation to?","start":12.0,"end":13.7,"sentiment":"neutral","sentiment_score":-0.028378853840487345},{"text":"Oh, okay.","start":14.775,"end":19.095,"sentiment":"neutral","sentiment_score":0.00020112143829464912},{"text":"But what's your company?","start":19.095,"end":19.974998,"sentiment":"neutral","sentiment_score":-0.00697985349688679},{"text":"Because I'm just at work at the moment.","start":19.974998,"end":21.255,"sentiment":"neutral","sentiment_score":-0.030906469095498323},{"text":"So is this a marketing call, or is it a work call?","start":21.255,"end":23.914999,"sentiment":"neutral","sentiment_score":-0.013390934172396859}],"sentiment":"neutral","sentiment_score":-0.019215518509912672,"num_words":33,"start":12.0,"end":23.914999},{"sentences":[{"text":"No.","start":43.105,"end":43.504997,"sentiment":"neutral","sentiment_score":-0.0743427723646164},{"text":"Not aware.","start":43.504997,"end":44.245,"sentiment":"neutral","sentiment_score":-0.08225333318114281},{"text":"No.","start":44.465,"end":44.945,"sentiment":"neutral","sentiment_score":-0.17015203833580017},{"text":"I'm not aware of any of that, and I don't deal with I don't the IT's done in Singapore.","start":44.945,"end":48.725,"sentiment":"neutral","sentiment_score":-0.2137474425529179},{"text":"So, yep.","start":48.864998,"end":50.018875,"sentiment":"neutral","sentiment_score":-0.08497432246804237}],"sentiment":"neutral","sentiment_score":-0.18560606122016907,"num_words":25,"start":43.105,"end":50.018875},{"sentences":[{"text":"Yeah.","start":52.318874,"end":52.718876,"sentiment":"neutral","sentiment_score":-0.004276147112250328},{"text":"That's right.","start":52.718876,"end":53.538876,"sentiment":"neutral","sentiment_score":0.23089905083179474},{"text":"Yep.","start":53.678875,"end":54.158875,"sentiment":"neutral","sentiment_score":-0.058738261461257935},{"text":"So I don't deal with that.","start":54.158875,"end":55.198875,"sentiment":"neutral","sentiment_score":-0.22896950443585715},{"text":"So sorry.","start":55.198875,"end":55.598877,"sentiment":"neutral","sentiment_score":-0.12853704392910004}],"sentiment":"neutral","sentiment_score":-0.10267561844860514,"num_words":12,"start":52.318874,"end":55.598877},{"sentences":[{"text":"I'm not sure where he got my name or number from.","start":55.598877,"end":57.678875,"sentiment":"neutral","sentiment_score":-0.058599282056093216},{"text":"Yep.","start":57.678875,"end":57.998875,"sentiment":"neutral","sentiment_score":0.004511268809437752},{"text":"Okay.","start":57.998875,"end":58.398876,"sentiment":"neutral","sentiment_score":0.13942132890224457},{"text":"Thank you.","start":58.398876,"end":58.798874,"sentiment":"neutral","sentiment_score":0.33062343299388885},{"text":"Bye bye.","start":58.798874,"end":59.378876,"sentiment":"neutral","sentiment_score":0.2197667881846428}],"sentiment":"neutral","sentiment_score":0.035301231614807076,"num_words":17,"start":55.598877,"end":59.378876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Abby from TechnoWand.\n\nChannel 1: Oh, sorry. Where are you calling from?\n\nChannel 0: This is Abby from\n\nChannel 1: Yes.\n\nChannel 0: TechnoWand, ma'am.\n\nChannel 1: Uh-huh.\n\nChannel 0: Who is this, by\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: way?\n\nChannel 1: had a missed call from you. So what was that in relation to?\n\nChannel 0: Oh,\n\nChannel 1: Oh,\n\nChannel 0: yeah. What is your name, ma'am? So that I can check it\n\nChannel 1: okay. But what's your company? Because I'm just\n\nChannel 0: out\n\nChannel 1: at work at the moment. So is this a marketing\n\nChannel 0: here.\n\nChannel 1: call, or is it a work call?\n\nChannel 0: No. Daniel asked me to reach out to you because, but I wanted to make sure that I'm talking to the right person. But, anyway, Daniel asked me to reach out to you because we've spoken in with you in the past. And I have a note here that says that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: No.\n\nChannel 0: Is\n\nChannel 1: Not\n\nChannel 0: that\n\nChannel 1: aware.\n\nChannel 0: correct?\n\nChannel 1: No. I'm not aware of any of that, and I don't deal with I don't the IT's done in Singapore. So, yep.\n\nChannel 0: Your IT is based on the same so\n\nChannel 1: Yeah.\n\nChannel 0: so far\n\nChannel 1: That's\n\nChannel 0: so good,\n\nChannel 1: right.\n\nChannel 0: you mean?\n\nChannel 1: Yep. So I don't deal with that. So sorry. I'm not sure where\n\nChannel 0: Oh,\n\nChannel 1: he\n\nChannel 0: okay.\n\nChannel 1: got my name\n\nChannel 0: Okay.\n\nChannel 1: or number\n\nChannel 0: Okay.\n\nChannel 1: from.\n\nChannel 0: No\n\nChannel 1: Yep.\n\nChannel 0: problem.\n\nChannel 1: Okay. Thank you. Bye bye.\n\nChannel 0: I'll let him know.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.013762662187218666},{"text":"Abby from TechnoWand.","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.029623355716466904}],"sentiment":"neutral","sentiment_score":0.025658182334154844,"channel":0,"num_words":4,"start":0.79999995,"end":2.82},{"sentences":[{"text":"Oh, sorry.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":-0.009282575454562902},{"text":"Where are you calling from?","start":4.48,"end":5.62,"sentiment":"neutral","sentiment_score":-0.01203204169869423}],"sentiment":"neutral","sentiment_score":-0.011246479914656706,"channel":1,"num_words":7,"start":4.0,"end":5.62},{"sentences":[{"text":"This is Abby 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TechnoWand calls a customer named Daniel to check if he is okay with an IT review. The customer confirms that he is not okay, but the representative apologizes and ends the call."},"intents":{"segments":[{"text":"This is Abby from Yes.","start_word":11,"end_word":15,"intents":[{"intent":"Confirm identity","confidence_score":0.08501882}]},{"text":"But what's your company?","start_word":55,"end_word":58,"intents":[{"intent":"Inquire about company","confidence_score":0.06405598},{"intent":"Inquire about company","confidence_score":0.009914215},{"intent":"Confirm company","confidence_score":0.08762094},{"intent":"Confirm company","confidence_score":0.081537314}]},{"text":"Daniel asked me to reach out to you because, but I wanted to make sure that I'm talking to the right person.","start_word":82,"end_word":103,"intents":[{"intent":"Find contact person","confidence_score":0.000006687854}]}]},"sentiments":{"segments":[{"text":"Hello? Abby from TechnoWand. Oh, sorry. Where are you calling from? This is Abby from Yes. TechnoWand, ma'am. Who Uh-huh. is this, by I the just way? had a missed call from you. So what was that in relation to? Oh, Oh, yeah. What is your name, ma'am? So that I can check it okay. But what's your company? Because I'm just out at work at the moment. So is this a marketing here. call, or is it a work call? No. Daniel asked me to reach out to you because, but I wanted to make sure that I'm talking to the right person. But, anyway, Daniel asked me to reach out to you because we've spoken in with you in the past. And I have a note here that says that you're coming up for an IT review towards the middle of this year. No. Is Not that aware. correct? No. I'm not aware of any of that, and I don't deal with I don't the IT's done in Singapore. So, yep. Your IT is based on the same so Yeah. so far That's so good, right. you mean? Yep. So I don't deal with that. So sorry. I'm not sure where Oh, he okay. got my name Okay. or number Okay. from. No Yep. problem. Okay. Thank you. Bye bye. I'll let him know.","start_word":0,"end_word":225,"sentiment":"neutral","sentiment_score":-0.04273869842290878}],"average":{"sentiment":"neutral","sentiment_score":-0.04273869593938192}}}}