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The invoice. No worries. I'll go ahead and check it out for you. Yes. We normally send the invoice for the current month every first day of the month. And let me go ahead and see here. Could you provide me your complete name, please? I think I got it misspelled. Could you provide could you spell that for me phonetically, please? No. I will be able to pull up your account using your name. So please, if you could Oh. Mhmm. Mhmm. Okay. Alright. Okay. Press that. Correct. And if you can still remember the complete name that is associated on the account. Mhmm. Okay. So you the reason for calling is that you did not receive the billing for this month, September, or you just paid for it? Okay. Let me just go ahead here and go through your account, Prasad. Just give me one second. Hold on. Yes. Upon checking on your account, I can confirm that your account has been inactive. And for the billing that you are that you receive right now, I'm currently seeing hold up. Let's see. One second. Okay. Is it for a total sum of $94.93? Is it the same amount? Yes. I do apologize for this, Prasad. You should not be receiving any invoice for now since the account has been inactive. Rest assured that we've already removed the invoice. So right now, you should be you should not be seeing the invoice if in any case you wanna log in to your previous customer portal. You're not you you sure. Sure. No worries. Mhmm. Yes. Yes. I really understand where you're coming from. But rest assured that, yes, I'll send you an email confirmation regarding what happened, and we really apologize for this mistake. Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices. Okay? Rest assured that you're not gonna be charged for this month. Okay? I'll send it to you right after this call. I just wanna make sure that we your email address so that I'll be able to send it to your active email address. Yes. I just have to confirm that we still have the same and updated email address on our end. Yes, please. Just for confirmation, because since you are expecting for my email, I just wanna make sure that we do have here the same email address on file. Thank you so much. I've got it here the same and correct. Prasad, I'll go ahead and send you an email right after this call confirming the invoice that you received, which should not be, reflecting on your account. But rest assured that this has been removed on your account. No need to pay for the invoice that you received. I'm so sorry for this mistake. That's an automatic yeah. So that's just yeah. Mhmm. No worries. That's not gonna happen because the invoice has been deleted. It's the system because it automatically the system automatically generates the invoice. But rest assured that this has been taken care of, and it has been removed before you make the call. But to confirm, I'll also send you an information to your reference as well. Thank you so much. Anything else I can help you with? Yes. My name is Mary. Yes. Thank you so much, and have a great day, Prasad. 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you for calling Airtel. My name is Mary. May I have your name, please? Mhmm. Oh, that's great.\n\nYou found a new building? Sorry. You just received your new billing. Correct? Yeah.\n\nYeah. The invoice. No worries. I'll go ahead and check it out for you. Yes.\n\nWe normally send the invoice for the current month every first day of the month. And let me go ahead and see here. Could you provide me your complete name, please? I think I got it misspelled. Could you provide could you spell that for me phonetically, please?\n\nNo. I will be able to pull up your account using your name. So please, if you could Oh. Mhmm. Mhmm.\n\nOkay. Alright. Okay. Press that. Correct.\n\nAnd if you can still remember the complete name that is associated on the account. Mhmm. Okay. So you the reason for calling is that you did not receive the billing for this month, September, or you just paid for it? Okay.\n\nLet me just go ahead here and go through your account, Prasad. Just give me one second. Hold on. Yes. Upon checking on your account, I can confirm that your account has been inactive.\n\nAnd for the billing that you are that you receive right now, I'm currently seeing hold up. Let's see. One second. Okay. Is it for a total sum of $94.93?\n\nIs it the same amount? Yes. I do apologize for this, Prasad. You should not be receiving any invoice for now since the account has been inactive. Rest assured that we've already removed the invoice.\n\nSo right now, you should be you should not be seeing the invoice if in any case you wanna log in to your previous customer portal. You're not you you sure. Sure. No worries. Mhmm.\n\nYes. Yes. I really understand where you're coming from. But rest assured that, yes, I'll send you an email confirmation regarding what happened, and we really apologize for this mistake. Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices.\n\nOkay? Rest assured that you're not gonna be charged for this month. Okay? I'll send it to you right after this call. I just wanna make sure that we your email address so that I'll be able to send it to your active email address.\n\nYes. I just have to confirm that we still have the same and updated email address on our end. Yes, please. Just for confirmation, because since you are expecting for my email, I just wanna make sure that we do have here the same email address on file. Thank you so much.\n\nI've got it here the same and correct. Prasad, I'll go ahead and send you an email right after this call confirming the invoice that you received, which should not be, reflecting on your account. But rest assured that this has been removed on your account. No need to pay for the invoice that you received. I'm so sorry for this mistake.\n\nThat's an automatic yeah. So that's just yeah. Mhmm. No worries. That's not gonna happen because the invoice has been deleted.\n\nIt's the system because it automatically the system automatically generates the invoice. But rest assured that this has been taken care of, and it has been removed before you make the call. But to confirm, I'll also send you an information to your reference as well. Thank you so much. Anything else I can help you with?\n\nYes. My name is Mary. Yes. Thank you so much, and have a great day, Prasad. Bye bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.3999999,"sentiment":"positive","sentiment_score":0.48888360857963564},{"text":"My name is Mary.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3823150545358658},{"text":"May I have your name, please?","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.25357302526632947},{"text":"Mhmm.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.02454277500510216},{"text":"Oh, that's great.","start":17.005001,"end":19.585,"sentiment":"positive","sentiment_score":0.36298901339372}],"sentiment":"positive","sentiment_score":0.3452389830429303,"num_words":19,"start":0.96,"end":19.585},{"sentences":[{"text":"You found a new 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worries.","start":34.73,"end":35.39,"sentiment":"neutral","sentiment_score":0.13068372383713722},{"text":"I'll go ahead and check it out for you.","start":35.53,"end":36.97,"sentiment":"neutral","sentiment_score":0.1734212131963836},{"text":"Yes.","start":36.97,"end":37.47,"sentiment":"neutral","sentiment_score":0.12583187222480774}],"sentiment":"neutral","sentiment_score":0.13508722173670928,"num_words":15,"start":33.13,"end":37.47},{"sentences":[{"text":"We normally send the invoice for the current month every first day of the month.","start":37.61,"end":43.835,"sentiment":"neutral","sentiment_score":0.09809540460507075},{"text":"And let me go ahead and see here.","start":44.454998,"end":53.254997,"sentiment":"neutral","sentiment_score":-0.011919994605705142},{"text":"Could you provide me your complete name, please?","start":53.254997,"end":56.45,"sentiment":"neutral","sentiment_score":-0.0007350596133619549},{"text":"I think I got it 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Oh.","start":91.4,"end":96.065,"sentiment":"neutral","sentiment_score":0.01771563446770112},{"text":"Mhmm.","start":97.165,"end":97.665,"sentiment":"neutral","sentiment_score":-0.006746970117092133},{"text":"Mhmm.","start":99.725006,"end":100.225006,"sentiment":"neutral","sentiment_score":-0.007120562717318535}],"sentiment":"neutral","sentiment_score":-0.01638030509154002,"num_words":21,"start":87.8,"end":100.225006},{"sentences":[{"text":"Okay.","start":102.765,"end":103.265,"sentiment":"neutral","sentiment_score":0.00304203387349844},{"text":"Alright.","start":104.205,"end":104.705,"sentiment":"neutral","sentiment_score":0.014821226708590984},{"text":"Okay.","start":111.36,"end":111.840004,"sentiment":"neutral","sentiment_score":0.030453480780124664},{"text":"Press that.","start":111.840004,"end":112.74,"sentiment":"neutral","sentiment_score":0.026780464686453342},{"text":"Correct.","start":113.04,"end":113.54,"sentiment":"neutral","sentiment_score":0.04468747600913048}],"sentiment":"neutral","sentiment_score":0.02442752445737521,"num_words":6,"start":102.765,"end":113.54},{"sentences":[{"text":"And if you can still remember the complete name that is associated on the account.","start":115.520004,"end":120.82,"sentiment":"neutral","sentiment_score":0.019898909082015356},{"text":"Mhmm.","start":133.985,"end":134.485,"sentiment":"neutral","sentiment_score":-0.0027478160336613655},{"text":"Okay.","start":143.31,"end":143.81,"sentiment":"neutral","sentiment_score":-0.05256449058651924},{"text":"So you the reason for calling is that you did not receive the billing for this month, September, or you just paid for it?","start":144.43,"end":157.145,"sentiment":"negative","sentiment_score":-0.3625757197539012},{"text":"Okay.","start":168.18,"end":168.5,"sentiment":"neutral","sentiment_score":-0.10787400603294373}],"sentiment":"neutral","sentiment_score":-0.20396476072658384,"num_words":42,"start":115.520004,"end":168.5},{"sentences":[{"text":"Let me just go ahead here and go through your account, Prasad.","start":168.5,"end":172.26,"sentiment":"neutral","sentiment_score":-0.03628892886141936},{"text":"Just give me one second.","start":172.26,"end":173.48,"sentiment":"neutral","sentiment_score":-0.03507300429046154},{"text":"Hold on.","start":173.505,"end":181.22751,"sentiment":"neutral","sentiment_score":-0.04263795726001263},{"text":"Yes.","start":189.87,"end":190.37,"sentiment":"neutral","sentiment_score":-0.03661993518471718},{"text":"Upon checking on your account, I can confirm that your account has been inactive.","start":190.59,"end":195.25,"sentiment":"neutral","sentiment_score":-0.1558320793722357}],"sentiment":"neutral","sentiment_score":-0.08571697437368772,"num_words":34,"start":168.5,"end":195.25},{"sentences":[{"text":"And for the billing that you are that you receive right now, I'm currently seeing hold up.","start":196.11,"end":205.035,"sentiment":"neutral","sentiment_score":-0.12921493018374725},{"text":"Let's see.","start":205.13501,"end":205.77501,"sentiment":"neutral","sentiment_score":-0.03032386675477028},{"text":"One second.","start":205.77501,"end":206.675,"sentiment":"neutral","sentiment_score":-0.012169108726084232},{"text":"Okay.","start":235.015,"end":235.515,"sentiment":"neutral","sentiment_score":0.0028268415480852127},{"text":"Is it for a total sum of $94.93?","start":247.57,"end":251.67,"sentiment":"neutral","sentiment_score":0.005067844525910914}],"sentiment":"neutral","sentiment_score":-0.07460900554433465,"num_words":30,"start":196.11,"end":251.67},{"sentences":[{"text":"Is it the same amount?","start":254.21,"end":255.375,"sentiment":"neutral","sentiment_score":0.009493779018521309},{"text":"Yes.","start":257.535,"end":257.935,"sentiment":"neutral","sentiment_score":0.004322106018662453},{"text":"I do apologize for this, Prasad.","start":257.935,"end":260.335,"sentiment":"neutral","sentiment_score":-0.24365878601868948},{"text":"You should not be receiving any invoice for now since the account has been inactive.","start":260.335,"end":266.755,"sentiment":"negative","sentiment_score":-0.4561901748180389},{"text":"Rest assured that we've already removed the invoice.","start":267.615,"end":272.72998,"sentiment":"neutral","sentiment_score":-0.25999527238309383}],"sentiment":"neutral","sentiment_score":-0.2952279004667486,"num_words":35,"start":254.21,"end":272.72998},{"sentences":[{"text":"So right now, you should be you should not be seeing the invoice if in any case you wanna log in to your previous customer portal.","start":272.72998,"end":279.53,"sentiment":"neutral","sentiment_score":-0.2252295000048784},{"text":"You're not you you sure.","start":279.53,"end":284.83,"sentiment":"neutral","sentiment_score":-0.1558621659874916},{"text":"Sure.","start":286.07498,"end":286.395,"sentiment":"neutral","sentiment_score":-0.157967209815979},{"text":"No worries.","start":286.395,"end":287.055,"sentiment":"neutral","sentiment_score":-0.2851187586784363},{"text":"Mhmm.","start":290.47498,"end":290.97498,"sentiment":"neutral","sentiment_score":-0.14499591290950775}],"sentiment":"neutral","sentiment_score":-0.21452795628990445,"num_words":35,"start":272.72998,"end":290.97498},{"sentences":[{"text":"Yes.","start":291.19498,"end":291.69498,"sentiment":"neutral","sentiment_score":-0.2884959578514099},{"text":"Yes.","start":293.51498,"end":293.91498,"sentiment":"neutral","sentiment_score":-0.10984249413013458},{"text":"I really understand where you're coming from.","start":293.91498,"end":295.59497,"sentiment":"neutral","sentiment_score":-0.15008589838232314},{"text":"But rest assured that, yes, I'll send you an email confirmation regarding what happened, and we really apologize for this mistake.","start":295.59497,"end":301.66998,"sentiment":"neutral","sentiment_score":-0.058489661131586344},{"text":"Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices.","start":301.88998,"end":308.22998,"sentiment":"neutral","sentiment_score":0.10210915968606346}],"sentiment":"neutral","sentiment_score":-0.015043848783385997,"num_words":49,"start":291.19498,"end":308.22998},{"sentences":[{"text":"Okay?","start":308.44998,"end":308.93,"sentiment":"neutral","sentiment_score":0.14447104930877686},{"text":"Rest assured that you're not gonna be charged for this month.","start":308.93,"end":311.57,"sentiment":"neutral","sentiment_score":-0.022463493049144745},{"text":"Okay?","start":311.57,"end":312.07,"sentiment":"neutral","sentiment_score":0.00667833536863327},{"text":"I'll send it to you right after this call.","start":315.81497,"end":317.57498,"sentiment":"neutral","sentiment_score":0.14484931859705183},{"text":"I just wanna make sure that we your email address so that I'll be able to send it to your active email address.","start":317.57498,"end":326.715,"sentiment":"neutral","sentiment_score":0.11200127880210461}],"sentiment":"neutral","sentiment_score":0.08408276091019312,"num_words":45,"start":308.44998,"end":326.715},{"sentences":[{"text":"Yes.","start":334.7,"end":334.94,"sentiment":"neutral","sentiment_score":0.1514057219028473},{"text":"I just have to confirm that we still have the same and updated email address on our end.","start":334.94,"end":340.16,"sentiment":"neutral","sentiment_score":0.15380408532089657},{"text":"Yes, please.","start":345.1,"end":345.755,"sentiment":"neutral","sentiment_score":0.10409145057201385},{"text":"Just for confirmation, because since you are expecting for my email, I just wanna make sure that we do have here the same email address on file.","start":345.755,"end":352.895,"sentiment":"neutral","sentiment_score":0.09946453971443353},{"text":"Thank you so much.","start":359.835,"end":360.79498,"sentiment":"positive","sentiment_score":0.48006220906972885}],"sentiment":"neutral","sentiment_score":0.1487279532190699,"num_words":52,"start":334.7,"end":360.79498},{"sentences":[{"text":"I've got it here the same and correct.","start":360.79498,"end":362.93,"sentiment":"neutral","sentiment_score":0.32740918174386024},{"text":"Prasad, I'll go ahead and send you an email right after this call confirming the invoice that you received, which should not be, reflecting on your account.","start":363.09,"end":372.37,"sentiment":"neutral","sentiment_score":0.10775016786323653},{"text":"But rest assured that this has been removed on your account.","start":372.37,"end":374.925,"sentiment":"neutral","sentiment_score":-0.03025044771757993},{"text":"No need to pay for the invoice that you received.","start":375.00497,"end":376.845,"sentiment":"neutral","sentiment_score":-0.12384001575410367},{"text":"I'm so sorry for this mistake.","start":376.845,"end":378.465,"sentiment":"neutral","sentiment_score":-0.32853130747874576}],"sentiment":"neutral","sentiment_score":0.03203524288631255,"num_words":62,"start":360.79498,"end":378.465},{"sentences":[{"text":"That's an automatic yeah.","start":378.76498,"end":382.22498,"sentiment":"neutral","sentiment_score":-0.09397802129387856},{"text":"So that's just yeah.","start":382.28497,"end":383.745,"sentiment":"neutral","sentiment_score":-0.2177315391600132},{"text":"Mhmm.","start":387.085,"end":387.585,"sentiment":"neutral","sentiment_score":-0.257110059261322},{"text":"No worries.","start":389.965,"end":390.78497,"sentiment":"neutral","sentiment_score":-0.12314550206065178},{"text":"That's not gonna happen because the invoice has been deleted.","start":391.43,"end":394.25,"sentiment":"neutral","sentiment_score":-0.2229679375886917}],"sentiment":"neutral","sentiment_score":-0.18951993719452903,"num_words":21,"start":378.76498,"end":394.25},{"sentences":[{"text":"It's the system because it automatically the system automatically generates the invoice.","start":394.79,"end":402.15,"sentiment":"neutral","sentiment_score":-0.09975837419430415},{"text":"But rest assured that this has been taken care of, and it has been removed before you make the call.","start":402.15,"end":407.285,"sentiment":"neutral","sentiment_score":-0.048859364539384845},{"text":"But to confirm, I'll also send you an information to your reference as well.","start":407.285,"end":413.465,"sentiment":"neutral","sentiment_score":0.04023134389093944},{"text":"Thank you so much.","start":416.005,"end":416.88498,"sentiment":"positive","sentiment_score":0.48244667053222656},{"text":"Anything else I can help you with?","start":416.88498,"end":418.585,"sentiment":"neutral","sentiment_score":0.11471492158515113}],"sentiment":"neutral","sentiment_score":0.019679687132960873,"num_words":57,"start":394.79,"end":418.585},{"sentences":[{"text":"Yes.","start":419.66998,"end":419.91,"sentiment":"neutral","sentiment_score":0.06963473558425903},{"text":"My name is Mary.","start":419.91,"end":421.05,"sentiment":"neutral","sentiment_score":0.05691036954522133},{"text":"Yes.","start":423.50998,"end":424.00998,"sentiment":"neutral","sentiment_score":0.18000750243663788},{"text":"Thank you so much, and have a great day, Prasad.","start":424.22998,"end":426.49,"sentiment":"positive","sentiment_score":0.6064091205596924},{"text":"Bye bye for now.","start":426.63,"end":427.69,"sentiment":"neutral","sentiment_score":0.11799172312021255}],"sentiment":"positive","sentiment_score":0.35066709071397784,"num_words":20,"start":419.66998,"end":427.69}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. Hi, Mary. My name is Prasad. I used to be an an Airtel customer a few months back, but I have not received a new bill this month from Airtel. I'm sorry? No. A new bill, basically, your invoice. No. I'm not with you guys for almost, I think, almost a year now. My first name is Prasad, p r a s a d. Last name is Ajgaonkar, a j g a o n k a r. Should I give you the invoice number? Will you be able to pull it up with that? First name is Prasad, p as in Peter, r as in Roger, a as in alpha, s as in Sam, a as in alpha, d as in David. Yeah. The last name is Ajankar. That's a as in alpha, j as in Joseph, g as in Georgia, a as in alpha, o as in orange, n as in Nancy, k as in Kelly, a as in alpha, r as in Georgia. I'm not your customer since last few months, and I still received a bill in my email. That is my concern. I'm not using your services, but you're still sending me a bill. Yeah. Correct. No. Why would I want to log in? I I need an email confirmation from you that this is a wrong invoice because tomorrow you might report that it is outstanding, or I don't know what you guys will do. For your mistake, I may have to suffer. When will I get an email? Yeah. I mean, you send me an email. I received an invoice. So it is active. You want me to tell you my email? Yeah. It's prasad, prasad,050183@gmail.com. Yeah. And please make sure no more invoices are raised. Yeah. I if if I don't look at it, then it's going to suit you outstanding, and then I'll be held liable for it for your mistake. Alright. Thank you so much. What's your name again? Mary. Okay. Thanks, Mary. You you too. 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Hi. Hi, Mary. My name is Prasad. I used to be an an Airtel customer a few months back, but I have not received a new bill this month from Airtel.\n\nI'm sorry? No. A new bill, basically, your invoice. No. I'm not with you guys for almost, I think, almost a year now.\n\nMy first name is Prasad, p r a s a d. Last name is Ajgaonkar, a j g a o n k a r. Should I give you the invoice number? Will you be able to pull it up with that? First name is Prasad, p as in Peter, r as in Roger, a as in alpha, s as in Sam, a as in alpha, d as in David.\n\nYeah. The last name is Ajankar. That's a as in alpha, j as in Joseph, g as in Georgia, a as in alpha, o as in orange, n as in Nancy, k as in Kelly, a as in alpha, r as in Georgia. I'm not your customer since last few months, and I still received a bill in my email. That is my concern.\n\nI'm not using your services, but you're still sending me a bill. Yeah. Correct. No. Why would I want to log in?\n\nI I need an email confirmation from you that this is a wrong invoice because tomorrow you might report that it is outstanding, or I don't know what you guys will do. For your mistake, I may have to suffer. When will I get an email? Yeah. I mean, you send me an email.\n\nI received an invoice. So it is active. You want me to tell you my email? Yeah. It's prasad, prasad,050183@gmail.com.\n\nYeah. And please make sure no more invoices are raised. Yeah. I if if I don't look at it, then it's going to suit you outstanding, and then I'll be held liable for it for your mistake. Alright.\n\nThank you so much. What's your name again? Mary. Okay. Thanks, Mary.\n\nYou you too. Thanks.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05725574120879173},{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.05155201256275177},{"text":"Hi, Mary.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.05074715614318848},{"text":"My name is Prasad.","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.04464471712708473},{"text":"I used to be an an Airtel customer a few months back, but I have not received a new bill this month from Airtel.","start":8.16,"end":16.835,"sentiment":"neutral","sentiment_score":-0.12738247568874309}],"sentiment":"neutral","sentiment_score":-0.08338432756136172,"num_words":32,"start":4.96,"end":16.835},{"sentences":[{"text":"I'm sorry?","start":22.095,"end":22.835,"sentiment":"neutral","sentiment_score":-0.04519970156252384},{"text":"No.","start":27.51,"end":28.01,"sentiment":"neutral","sentiment_score":-0.06835727393627167},{"text":"A new bill, basically, your invoice.","start":29.67,"end":32.33,"sentiment":"neutral","sentiment_score":-0.02221169089898467},{"text":"No.","start":43.835003,"end":44.155003,"sentiment":"neutral","sentiment_score":-0.1269499957561493},{"text":"I'm not with you guys for almost, I think, almost a year now.","start":44.155003,"end":48.895,"sentiment":"neutral","sentiment_score":-0.15994329406664923}],"sentiment":"neutral","sentiment_score":-0.10861911482947029,"num_words":23,"start":22.095,"end":48.895},{"sentences":[{"text":"My first name is Prasad, p r a s a d.","start":56.94,"end":60.16,"sentiment":"neutral","sentiment_score":0.0010780020066621628},{"text":"Last name is Ajgaonkar, a j g a o n k a r.","start":62.699997,"end":67.2,"sentiment":"neutral","sentiment_score":-0.018407016370194748},{"text":"Should I give you the invoice number?","start":82.229996,"end":83.83,"sentiment":"neutral","sentiment_score":0.0008253125207764762},{"text":"Will you be able to pull it up with that?","start":83.83,"end":85.69,"sentiment":"neutral","sentiment_score":0.001341336779296398},{"text":"First name is Prasad, p as in Peter, r as in Roger, a as in alpha, s as in Sam, a as in alpha, d as in David.","start":91.909996,"end":104.865,"sentiment":"neutral","sentiment_score":-0.0009133023808577231}],"sentiment":"neutral","sentiment_score":-0.003388624666157462,"num_words":69,"start":56.94,"end":104.865},{"sentences":[{"text":"Yeah.","start":116.85,"end":117.35,"sentiment":"neutral","sentiment_score":0.022230787202715874},{"text":"The last name is Ajankar.","start":121.409996,"end":123.19,"sentiment":"neutral","sentiment_score":0.022681336849927902},{"text":"That's a as in alpha, j as in Joseph, g as in Georgia, a as in alpha, o as in orange, n as in Nancy, k as in Kelly, a as in alpha, r as in Georgia.","start":123.49,"end":140.655,"sentiment":"neutral","sentiment_score":-0.0034361974722815903},{"text":"I'm not your customer since last few months, and I still received a bill in my email.","start":155.58499,"end":161.92499,"sentiment":"negative","sentiment_score":-0.35544969755060535},{"text":"That is my concern.","start":162.14499,"end":163.205,"sentiment":"negative","sentiment_score":-0.5909639596939087}],"sentiment":"neutral","sentiment_score":-0.13121878956496857,"num_words":64,"start":116.85,"end":163.205},{"sentences":[{"text":"I'm not using your services, but you're still sending me a bill.","start":163.905,"end":167.28499,"sentiment":"negative","sentiment_score":-0.4835437784592311},{"text":"Yeah.","start":252.36,"end":252.86,"sentiment":"neutral","sentiment_score":0.004449054598808289},{"text":"Correct.","start":256.36002,"end":256.86002,"sentiment":"neutral","sentiment_score":0.02007170394062996},{"text":"No.","start":279.51,"end":279.83,"sentiment":"neutral","sentiment_score":-0.11328694224357604},{"text":"Why would I want to log in?","start":279.83,"end":281.43,"sentiment":"neutral","sentiment_score":-0.1937014503138406}],"sentiment":"neutral","sentiment_score":-0.32941825806417246,"num_words":22,"start":163.905,"end":281.43},{"sentences":[{"text":"I I need an email confirmation from you that this is a wrong invoice because tomorrow you might report that it is outstanding, or I don't know what you guys will do.","start":281.43,"end":290.79,"sentiment":"neutral","sentiment_score":-0.31846305122599006},{"text":"For your mistake, I may have to suffer.","start":290.79,"end":292.81,"sentiment":"negative","sentiment_score":-0.403349906206131},{"text":"When will I get an email?","start":313.62,"end":315.16,"sentiment":"neutral","sentiment_score":-0.0345239257439971},{"text":"Yeah.","start":329.805,"end":330.04498,"sentiment":"neutral","sentiment_score":0.10501024127006532},{"text":"I mean, you send me an email.","start":330.04498,"end":331.405,"sentiment":"neutral","sentiment_score":0.09635277305330549}],"sentiment":"neutral","sentiment_score":-0.2378755701981761,"num_words":54,"start":281.43,"end":331.405},{"sentences":[{"text":"I received an invoice.","start":331.405,"end":332.60498,"sentiment":"neutral","sentiment_score":0.1103453915566206},{"text":"So it is active.","start":332.60498,"end":333.585,"sentiment":"neutral","sentiment_score":0.12199989333748817},{"text":"You want me to tell you my email?","start":342.5,"end":344.52,"sentiment":"neutral","sentiment_score":0.05212220409885049},{"text":"Yeah.","start":353.735,"end":353.895,"sentiment":"neutral","sentiment_score":0.06050290912389755},{"text":"It's prasad, prasad,050183@gmail.com.","start":353.895,"end":359.595,"sentiment":"neutral","sentiment_score":0.05386137465635935}],"sentiment":"neutral","sentiment_score":0.07842229027301073,"num_words":20,"start":331.405,"end":359.595},{"sentences":[{"text":"Yeah.","start":378.92502,"end":379.165,"sentiment":"neutral","sentiment_score":-0.09170062839984894},{"text":"And please make sure no more invoices are raised.","start":379.165,"end":381.665,"sentiment":"neutral","sentiment_score":-0.17406488292747074},{"text":"Yeah.","start":382.045,"end":382.445,"sentiment":"neutral","sentiment_score":-0.11975565552711488},{"text":"I if if I don't look at it, then it's going to suit you outstanding, and then I'll be held liable for it for your mistake.","start":382.445,"end":389.265,"sentiment":"neutral","sentiment_score":-0.32382931273717147},{"text":"Alright.","start":414.685,"end":414.845,"sentiment":"neutral","sentiment_score":0.16359010338783264}],"sentiment":"neutral","sentiment_score":-0.26405295415928487,"num_words":38,"start":378.92502,"end":414.845},{"sentences":[{"text":"Thank you so much.","start":414.845,"end":415.905,"sentiment":"positive","sentiment_score":0.38174300640821457},{"text":"What's your name again?","start":417.485,"end":418.705,"sentiment":"neutral","sentiment_score":0.10364660993218422},{"text":"Mary.","start":422.15,"end":422.55002,"sentiment":"neutral","sentiment_score":0.08039702475070953},{"text":"Okay.","start":422.55002,"end":422.79,"sentiment":"neutral","sentiment_score":0.12755295634269714},{"text":"Thanks, Mary.","start":422.79,"end":423.43,"sentiment":"neutral","sentiment_score":0.2336641103029251}],"sentiment":"neutral","sentiment_score":0.218069722255071,"num_words":12,"start":414.845,"end":423.43},{"sentences":[{"text":"You you too.","start":423.43,"end":427.99,"sentiment":"neutral","sentiment_score":0.18572596708933511},{"text":"Thanks.","start":427.99,"end":428.49,"sentiment":"neutral","sentiment_score":-0.08147084712982178}],"sentiment":"neutral","sentiment_score":0.1189267635345459,"num_words":4,"start":423.43,"end":428.49}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Yeah. Hi. Hi, Mary. My name is Prasad. I used to be an an Airtel customer a few months back,\n\nChannel 0: Mhmm.\n\nChannel 1: but I have not received a new bill this month from Airtel.\n\nChannel 0: Oh, that's great. You found a new building?\n\nChannel 1: I'm sorry?\n\nChannel 0: Sorry. You just received your new billing.\n\nChannel 1: No.\n\nChannel 0: Correct?\n\nChannel 1: A new bill, basically, your\n\nChannel 0: Yeah.\n\nChannel 1: invoice.\n\nChannel 0: Yeah. The invoice. No worries. I'll go ahead and check it out for you. Yes.\n\nWe normally send the invoice for the current month every first day of the month.\n\nChannel 1: No. I'm not\n\nChannel 0: And\n\nChannel 1: with you guys for almost, I think, almost a year now.\n\nChannel 0: let me go ahead and see here. Could you provide me your complete name, please?\n\nChannel 1: My first name is Prasad, p r a s a d. Last name is Ajgaonkar, a j g a o n k a r.\n\nChannel 0: I think I got it misspelled. Could you provide could you spell that for me phonetically, please?\n\nChannel 1: Should I give you the invoice number? Will you be able to pull it up with that?\n\nChannel 0: No. I will be able to pull up your account using your name. So please,\n\nChannel 1: First\n\nChannel 0: if\n\nChannel 1: name\n\nChannel 0: you\n\nChannel 1: is\n\nChannel 0: could\n\nChannel 1: Prasad, p as in Peter, r as in\n\nChannel 0: Oh.\n\nChannel 1: Roger,\n\nChannel 0: Mhmm.\n\nChannel 1: a as in alpha,\n\nChannel 0: Mhmm.\n\nChannel 1: s as in Sam, a as in alpha,\n\nChannel 0: Okay.\n\nChannel 1: d as in\n\nChannel 0: Alright.\n\nChannel 1: David.\n\nChannel 0: Okay. Press that. Correct. And if\n\nChannel 1: Yeah.\n\nChannel 0: you can still remember the complete name that is associated on the account.\n\nChannel 1: The last name is Ajankar. That's a as in alpha, j as in Joseph, g as in Georgia, a as in alpha, o as in orange,\n\nChannel 0: Mhmm.\n\nChannel 1: n as in Nancy, k as in Kelly, a as in alpha, r as in Georgia.\n\nChannel 0: Okay. So you the reason for calling is that you did not receive the billing for this month, September, or\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: not your\n\nChannel 0: just\n\nChannel 1: customer\n\nChannel 0: paid for\n\nChannel 1: since\n\nChannel 0: it?\n\nChannel 1: last few months, and I still received a bill in my email. That is my concern. I'm not using your services, but you're still sending me a bill.\n\nChannel 0: Okay. Let me just go ahead here and go through your account, Prasad. Just give me one second. Hold on. Yes.\n\nUpon checking on your account, I can confirm that your account has been inactive. And for the billing that you are that you receive right now, I'm currently seeing hold up. Let's see. One second. Okay.\n\nIs it for a total sum of $94.93?\n\nChannel 1: Yeah.\n\nChannel 0: Is it the same amount?\n\nChannel 1: Correct.\n\nChannel 0: Yes. I do apologize for this, Prasad. You should not be receiving any invoice for now since the account has been inactive. Rest assured that we've already removed the invoice. So right now, you should be you should not be seeing the invoice if in any case you wanna log in to your previous customer portal.\n\nChannel 1: No.\n\nChannel 0: You're not\n\nChannel 1: Why would\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: want to log in? I I need an email confirmation from you that this is a\n\nChannel 0: sure.\n\nChannel 1: wrong invoice because\n\nChannel 0: Sure. No\n\nChannel 1: tomorrow\n\nChannel 0: worries.\n\nChannel 1: you might report that it is outstanding, or I don't know what you guys will do.\n\nChannel 0: Mhmm.\n\nChannel 1: For your mistake,\n\nChannel 0: Yes.\n\nChannel 1: I may have to suffer.\n\nChannel 0: Yes. I really understand where you're coming from. But rest assured that, yes, I'll send you an email confirmation regarding what happened, and we really apologize for this mistake. Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices. Okay?\n\nRest assured that you're not gonna be charged for this month. Okay?\n\nChannel 1: When will I get an email?\n\nChannel 0: I'll send it to you right after this call. I just wanna make sure that we your email address so that I'll be able to send it to your active email address.\n\nChannel 1: Yeah. I mean, you send me an email. I received an invoice. So it is active.\n\nChannel 0: Yes. I just have to confirm that we still have the same and updated email address on our end.\n\nChannel 1: You want me to tell you my email?\n\nChannel 0: Yes, please. Just for confirmation, because since you are expecting for my email, I just wanna make sure that we do have here the same email address on file.\n\nChannel 1: Yeah. It's prasad, prasad,050183@gmail.com.\n\nChannel 0: Thank you so much. I've got it here the same and correct. Prasad, I'll go ahead and send you an email right after this call confirming the invoice that you received, which should not be, reflecting on your account. But rest assured that this has been removed on your account. No need to pay for the invoice that you received.\n\nI'm so sorry for this mistake. That's\n\nChannel 1: Yeah.\n\nChannel 0: an\n\nChannel 1: And please\n\nChannel 0: automatic\n\nChannel 1: make sure no more invoices are raised.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: that's\n\nChannel 1: if\n\nChannel 0: just\n\nChannel 1: if I\n\nChannel 0: yeah.\n\nChannel 1: don't look at it, then it's going to suit you outstanding, and then I'll\n\nChannel 0: Mhmm.\n\nChannel 1: be held liable for it for your mistake.\n\nChannel 0: No worries. That's not gonna happen because the invoice has been deleted. It's the system because it automatically the system automatically generates the invoice. But rest assured that this has been taken care of, and it has been removed before you make the call. But to confirm, I'll also send you an information to your reference as well.\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: Thank you so much. Anything else\n\nChannel 1: What's\n\nChannel 0: I can help\n\nChannel 1: your\n\nChannel 0: you\n\nChannel 1: name\n\nChannel 0: with?\n\nChannel 1: again?\n\nChannel 0: Yes. My name is Mary.\n\nChannel 1: Mary. Okay. Thanks, Mary. You\n\nChannel 0: Yes.\n\nChannel 1: you\n\nChannel 0: Thank you so much, and have a great day, Prasad. Bye bye for now.\n\nChannel 1: too. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.3999999,"sentiment":"positive","sentiment_score":0.48888360857963564},{"text":"My name is Mary.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3823150545358658},{"text":"May I have your name, please?","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.25357302526632947}],"sentiment":"positive","sentiment_score":0.36634109417597455,"channel":0,"num_words":15,"start":0.96,"end":4.34},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05725574120879173},{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.05155201256275177},{"text":"Hi, Mary.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.05074715614318848},{"text":"My name is Prasad.","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.04464471712708473},{"text":"I used to be an an Airtel customer a few months back,","start":8.16,"end":11.62,"sentiment":"neutral","sentiment_score":0.006993306567892432}],"sentiment":"neutral","sentiment_score":0.023640030669048427,"channel":1,"num_words":20,"start":4.96,"end":11.62},{"sentences":[{"text":"Mhmm.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.02454277500510216}],"sentiment":"neutral","sentiment_score":-0.02454277500510216,"channel":0,"num_words":1,"start":12.48,"end":12.98},{"sentences":[{"text":"but I have not received a new bill this month from Airtel.","start":12.655,"end":16.835,"sentiment":"neutral","sentiment_score":-0.2617582579453786}],"sentiment":"neutral","sentiment_score":-0.2617582579453786,"channel":1,"num_words":12,"start":12.655,"end":16.835},{"sentences":[{"text":"Oh, that's great.","start":17.005001,"end":19.585,"sentiment":"positive","sentiment_score":0.36298901339372},{"text":"You found a new 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your","start":29.67,"end":31.61,"sentiment":"neutral","sentiment_score":-0.026784802414476873}],"sentiment":"neutral","sentiment_score":-0.026784802414476873,"channel":1,"num_words":5,"start":29.67,"end":31.61},{"sentences":[{"text":"Yeah.","start":31.29,"end":31.79,"sentiment":"neutral","sentiment_score":0.0010435562580823898}],"sentiment":"neutral","sentiment_score":0.0010435562580823898,"channel":0,"num_words":1,"start":31.29,"end":31.79},{"sentences":[{"text":"invoice.","start":31.83,"end":32.33,"sentiment":"neutral","sentiment_score":0.0006538666784763336}],"sentiment":"neutral","sentiment_score":0.0006538666784763336,"channel":1,"num_words":1,"start":31.83,"end":32.33},{"sentences":[{"text":"Yeah.","start":33.13,"end":33.53,"sentiment":"neutral","sentiment_score":0.03411870077252388},{"text":"The invoice.","start":33.53,"end":34.27,"sentiment":"neutral","sentiment_score":0.022099693305790424},{"text":"No 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deleted.","start":391.43,"end":394.25,"sentiment":"neutral","sentiment_score":-0.2229679375886917},{"text":"It's the system because it automatically the system automatically generates the invoice.","start":394.79,"end":402.15,"sentiment":"neutral","sentiment_score":-0.09975837419430415},{"text":"But rest assured that this has been taken care of, and it has been removed before you make the call.","start":402.15,"end":407.285,"sentiment":"neutral","sentiment_score":-0.048859364539384845},{"text":"But to confirm, I'll also send you an information to your reference as well.","start":407.285,"end":413.465,"sentiment":"neutral","sentiment_score":0.04023134389093944}],"sentiment":"neutral","sentiment_score":-0.07046585080438647,"channel":0,"num_words":58,"start":389.965,"end":413.465},{"sentences":[{"text":"Alright.","start":414.685,"end":414.845,"sentiment":"neutral","sentiment_score":0.16359010338783264},{"text":"Thank you so 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Mary.","start":422.79,"end":423.43,"sentiment":"neutral","sentiment_score":0.2336641103029251},{"text":"You","start":423.43,"end":423.75,"sentiment":"neutral","sentiment_score":0.1803956478834152}],"sentiment":"neutral","sentiment_score":0.17113476991653442,"channel":1,"num_words":5,"start":422.15,"end":423.75},{"sentences":[{"text":"Yes.","start":423.50998,"end":424.00998,"sentiment":"neutral","sentiment_score":0.18000750243663788}],"sentiment":"neutral","sentiment_score":0.18000750243663788,"channel":0,"num_words":1,"start":423.50998,"end":424.00998},{"sentences":[{"text":"you","start":423.75,"end":424.25,"sentiment":"neutral","sentiment_score":0.19872085750102997}],"sentiment":"neutral","sentiment_score":0.19872085750102997,"channel":1,"num_words":1,"start":423.75,"end":424.25},{"sentences":[{"text":"Thank you so much, and have a great day, Prasad.","start":424.22998,"end":426.49,"sentiment":"positive","sentiment_score":0.6064091205596924},{"text":"Bye bye for 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The representative named Mary informed him that his account had been inactive for almost a year and that he should not be receiving any invoice for the month. Mary also apologized for the mistake and assured him that the invoice had been deleted and apologized for any future invoices."},"intents":{"segments":[{"text":"My name is Mary. May I have your name, please? Yeah.","start_word":5,"end_word":15,"intents":[{"intent":"Provide name","confidence_score":0.8640302},{"intent":"Provide name","confidence_score":0.102859825}]},{"text":"but I have not received a new bill this month from Airtel.","start_word":36,"end_word":47,"intents":[{"intent":"Check bill","confidence_score":0.0326037}]},{"text":"Could you provide could you spell that for me phonetically, please?","start_word":164,"end_word":174,"intents":[{"intent":"Spell name","confidence_score":0.07245094}]},{"text":"Should I give you the invoice number?","start_word":175,"end_word":181,"intents":[{"intent":"Provide invoice number","confidence_score":0.3362486}]},{"text":"Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices. Okay?","start_word":579,"end_word":598,"intents":[{"intent":"Update account","confidence_score":0.022204017}]},{"text":"I just have to confirm that we still have the same and updated email address on our end. You want me to tell you my email? Yes, please.","start_word":666,"end_word":693,"intents":[{"intent":"Confirm email","confidence_score":0.14548802}]},{"text":"But rest assured that this has been removed on your account.","start_word":764,"end_word":774,"intents":[{"intent":"Remove invoice","confidence_score":0.5544076}]},{"text":"But to confirm, I'll also send you an information to your reference as well. Alright.","start_word":881,"end_word":895,"intents":[{"intent":"Provide reference","confidence_score":0.109649606}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.44309911131858826},{"text":"May I have your name, please? Yeah. Hi. Hi, Mary. My name is Prasad. I used to be an an Airtel customer a few months back, Mhmm. but I have not received a new bill this month from Airtel.","start_word":9,"end_word":47,"sentiment":"neutral","sentiment_score":-0.016024617478251457},{"text":"Oh, that's great.","start_word":48,"end_word":50,"sentiment":"positive","sentiment_score":0.3628491759300232},{"text":"You found a new building? I'm sorry? Sorry. You just received your new billing. No. Correct? A new bill, basically, your Yeah. invoice. Yeah. The invoice. No worries. I'll go ahead and check it out for you. Yes. We normally send the invoice for the current month every first day of the month. No. I'm not And with you guys for almost, I think, almost a year now. let me go ahead and see here. Could you provide me your complete name, please? My first name is Prasad, p r a s a d. Last name is Ajgaonkar, a j g a o n k a r. I think I got it misspelled. Could you provide could you spell that for me phonetically, please? Should I give you the invoice number? Will you be able to pull it up with that? No. I will be able to pull up your account using your name. So please, First if name you is could Prasad, p as in Peter, r as in Oh. Roger, Mhmm. a as in alpha, Mhmm. s as in Sam, a as in Okay. alpha, d as in Alright. David. Okay. Press that. Correct. And if Yeah. you can still remember the complete name that is associated on the account. The last name is Ajankar. That's a as in alpha, j as in Joseph, g as in Georgia, a as in alpha, o as in orange, Mhmm. n as in Nancy, k as in Kelly, a as in alpha, r as in Georgia. Okay.","start_word":51,"end_word":306,"sentiment":"neutral","sentiment_score":-0.0016975630458091473},{"text":"So you the reason for calling is that you did not receive the billing for this month, September, or I'm you not your just customer paid for since it? last few months, and I still received a bill in my email. That is my concern. I'm not using your services, but you're still sending me a bill.","start_word":307,"end_word":363,"sentiment":"negative","sentiment_score":-0.4092290103435517},{"text":"Okay. Let me just go ahead here and go through your account, Prasad. Just give me one second. Hold on. Yes. Upon checking on your account, I can confirm that your account has been inactive. And for the billing that you are that you receive right now, I'm currently seeing hold up. Let's see. One second. Okay. Is it for a total sum of $94.93? Yeah. Is it the same amount? Correct. Yes. I do apologize for this, Prasad.","start_word":364,"end_word":442,"sentiment":"neutral","sentiment_score":-0.08185607194900513},{"text":"You should not be receiving any invoice for now since the account has been inactive.","start_word":443,"end_word":457,"sentiment":"negative","sentiment_score":-0.44593682885169983},{"text":"Rest assured that we've already removed the invoice. So right now, you should be you should not be seeing the invoice if in any case you wanna log in to your previous customer portal. No. You're not Why would you I you want to log in? I I need an email confirmation from you that this is a sure. wrong invoice because Sure. No tomorrow worries.","start_word":458,"end_word":523,"sentiment":"neutral","sentiment_score":-0.21776288747787476},{"text":"you might report that it is outstanding, or I don't know what you guys will do.","start_word":524,"end_word":539,"sentiment":"negative","sentiment_score":-0.3937099575996399},{"text":"Mhmm. For your mistake, Yes.","start_word":540,"end_word":544,"sentiment":"neutral","sentiment_score":-0.22137390077114105},{"text":"I may have to suffer.","start_word":545,"end_word":549,"sentiment":"negative","sentiment_score":-0.4710252285003662},{"text":"Yes. I really understand where you're coming from. But rest assured that, yes, I'll send you an email confirmation regarding what happened, and we really apologize for this mistake. Rest assured that I'll go ahead and update your account as well to prevent this from your future invoices. Okay? Rest assured that you're not gonna be charged for this month. Okay? When will I get an email? I'll send it to you right after this call. I just wanna make sure that we your email address so that I'll be able to send it to your active email address. Yeah. I mean, you send me an email. I received an invoice. So it is active. Yes. I just have to confirm that we still have the same and updated email address on our end. You want me to tell you my email? Yes, please. Just for confirmation, because since you are expecting for my email, I just wanna make sure that we do have here the same email address on file. Yeah. It's prasad, prasad,050183@gmail.com.","start_word":550,"end_word":724,"sentiment":"neutral","sentiment_score":0.06052910728113992},{"text":"Thank you so much. I've got it here the same and correct.","start_word":725,"end_word":736,"sentiment":"positive","sentiment_score":0.38456928730010986},{"text":"Prasad, I'll go ahead and send you an email right after this call confirming the invoice that you received, which should not be, reflecting on your account. But rest assured that this has been removed on your account. No need to pay for the invoice that you received. I'm so sorry for this mistake. That's Yeah. an And please automatic make sure no more invoices are raised. yeah. Yeah. So I that's if just if I yeah. don't look at it, then it's going to suit you outstanding, and then I'll Mhmm.","start_word":737,"end_word":828,"sentiment":"neutral","sentiment_score":-0.10966207087039948},{"text":"be held liable for it for your mistake.","start_word":829,"end_word":836,"sentiment":"negative","sentiment_score":-0.3941321074962616},{"text":"No worries. That's not gonna happen because the invoice has been deleted. It's the system because it automatically the system automatically generates the invoice. But rest assured that this has been taken care of, and it has been removed before you make the call. But to confirm, I'll also send you an information to your reference as well. Alright.","start_word":837,"end_word":895,"sentiment":"neutral","sentiment_score":-0.0651768371462822},{"text":"Thank you so much. Thank you so much.","start_word":896,"end_word":903,"sentiment":"positive","sentiment_score":0.4312382638454437},{"text":"Anything else What's I can help your you name with? again? Yes. My name is Mary. Mary. Okay. Thanks, Mary. You Yes.","start_word":904,"end_word":925,"sentiment":"neutral","sentiment_score":0.11974205076694489},{"text":"you Thank you so much, and have a great day, Prasad.","start_word":926,"end_word":936,"sentiment":"positive","sentiment_score":0.5852169394493103},{"text":"Bye bye for now. too.","start_word":937,"end_word":941,"sentiment":"neutral","sentiment_score":0.13399863243103027},{"text":"Thanks.","start_word":942,"end_word":942,"sentiment":"positive","sentiment_score":0.7646050453186035}],"average":{"sentiment":"neutral","sentiment_score":-0.03875543967847154}}}}