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Let me check. Okay. Sure. Sure. How may I help you today? Have you already confirmed your address to niche to which network is serviceable? Because we offer services under different networks, which is Supa, Linham. Oh, Supa. Okay. Yeah. That's perfect. So currently, we are having, like, a promo deals under Supa Networks. If you sign up for twelve month or twenty four month contract, you are getting a free router. You just need to pay for the delivery charge. Your option is a standard, which is $20, and express $30. And then you are getting a month free service along with the first six months 15% discount. Yes. Definitely. Let me take note your address, and then I will ask our tech team to check this just to ensure it's really a serviceable to Supa Networks. Mhmm. Mhmm. Mhmm. Mhmm. Okay. And then the ZIP, please? 2 900. Alright. Alright. I will endorse this to our tech team to check. Would you like me to call you back or you can stay on the line if we got a? Oh, sure. Wonderful. Thank you. One moment. Alright? Thank you so much for staying the line. So, yeah, our tech team can reservizable by Supa Network. Yeah. Oh, sure. As long as the order has been received, our tech team will go ahead and process, activate your services. And then if you are needing a router, you just need to settle the express delivery or postage standard, and then our provisioning team will process the dispatching of your item. And then once you got it, you could be connected to the Internet service that's already been activated. Because the router that we are providing are already preconfigured. It means to say once our customer got it, they just need to plug in and play. And, of course, if you encounter any error or if you need any support, our technical department is available to assist you further. So our ordering process, would you be able to visit our site? Because our ordering process should be done through our site. That is correct. Through our official website, airtel.net.au, just go directly to the Supa network, and then, you will see our plans options, the discounted amount, contract, and so on and so forth, and necessary details, in reference to our policies, contract, and, other details that you need to know. You're welcome. We are delighted to have you with us. Once we get your order, we'll go ahead and prioritize this. Alright? You're most welcome. If you have any further questions, pop in mind, just give us a call. We're here to help. We're open until 6PM. Thank you. You do the same. Be safe. 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Good afternoon. This is Haritel accounts. How may I help you today? Oh, thank you so much for giving us a call.\n\nLet me pull up your account, please. May I have your last name? Oh, okay. Let me check. Okay.\n\nSure. Sure. How may I help you today? Have you already confirmed your address to niche to which network is serviceable? Because we offer services under different networks, which is Supa, Linham.\n\nOh, Supa. Okay. Yeah. That's perfect. So currently, we are having, like, a promo deals under Supa Networks.\n\nIf you sign up for twelve month or twenty four month contract, you are getting a free router. You just need to pay for the delivery charge. Your option is a standard, which is $20, and express $30. And then you are getting a month free service along with the first six months 15% discount. Yes.\n\nDefinitely. Let me take note your address, and then I will ask our tech team to check this just to ensure it's really a serviceable to Supa Networks. Mhmm. Mhmm. Mhmm.\n\nMhmm. Okay. And then the ZIP, please? 2 900. Alright.\n\nAlright. I will endorse this to our tech team to check. Would you like me to call you back or you can stay on the line if we got a? Oh, sure. Wonderful.\n\nThank you. One moment. Alright? Thank you so much for staying the line. So, yeah, our tech team can reservizable by Supa Network.\n\nYeah. Oh, sure. As long as the order has been received, our tech team will go ahead and process, activate your services. And then if you are needing a router, you just need to settle the express delivery or postage standard, and then our provisioning team will process the dispatching of your item. And then once you got it, you could be connected to the Internet service that's already been activated.\n\nBecause the router that we are providing are already preconfigured. It means to say once our customer got it, they just need to plug in and play. And, of course, if you encounter any error or if you need any support, our technical department is available to assist you further. So our ordering process, would you be able to visit our site? Because our ordering process should be done through our site.\n\nThat is correct. Through our official website, airtel.net.au, just go directly to the Supa network, and then, you will see our plans options, the discounted amount, contract, and so on and so forth, and necessary details, in reference to our policies, contract, and, other details that you need to know. You're welcome. We are delighted to have you with us. Once we get your order, we'll go ahead and prioritize this.\n\nAlright? You're most welcome. If you have any further questions, pop in mind, just give us a call. We're here to help. We're open until 6PM.\n\nThank you. You do the same. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2767747938632965},{"text":"Good afternoon.","start":1.4399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.4785763621330261},{"text":"This is Haritel accounts.","start":2.1599998,"end":3.4399998,"sentiment":"positive","sentiment_score":0.35646774619817734},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.38551625112692517},{"text":"Oh, thank you so much for giving us a call.","start":14.505,"end":16.985,"sentiment":"positive","sentiment_score":0.6057890355587006}],"sentiment":"positive","sentiment_score":0.4795994071856789,"num_words":23,"start":1.1999999,"end":16.985},{"sentences":[{"text":"Let me pull up your account, please.","start":16.985,"end":18.505001,"sentiment":"neutral","sentiment_score":0.259932388152395},{"text":"May I have your last 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Thank you so much for your help. I'll do that now. Perfect. Thank you so much. Awesome. Thank you. Have a lovely day. 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Good afternoon. This is Haritel accounts. How may I help you today?\n\nChannel 1: Hi there. My name is Ashley. Me and my partner have just moved into an apartment, and we're wanting to set up our Internet plan with you guys.\n\nChannel 0: Oh, thank you so much for giving us a call. Let me pull up your account, please. May I have your last name?\n\nChannel 1: My surname is Laban, l a, b for Bob, a for apple, n for nice.\n\nChannel 0: Oh, okay.\n\nChannel 1: So\n\nChannel 0: Let\n\nChannel 1: we're\n\nChannel 0: me\n\nChannel 1: not\n\nChannel 0: check.\n\nChannel 1: currently with you. We're just wanting to, yeah, wanting\n\nChannel 0: Okay.\n\nChannel 1: to\n\nChannel 0: Sure.\n\nChannel 1: yep.\n\nChannel 0: Sure. How may I help you today? Have you already confirmed your address to niche to which network is serviceable? Because we offer services under different networks, which is Supa, Linham.\n\nChannel 1: Yeah. We've we got a flyer saying super networks in\n\nChannel 0: Oh,\n\nChannel 1: our in\n\nChannel 0: Supa.\n\nChannel 1: our mail.\n\nChannel 0: Okay. Yeah. That's perfect. So currently, we are having, like, a promo deals under Supa Networks. If you sign up for twelve month or twenty four month contract, you are\n\nChannel 1: Yep.\n\nChannel 0: getting a free router. You just need to pay for the delivery charge. Your option is a standard, which is $20, and express $30. And\n\nChannel 1: Yep.\n\nChannel 0: then you are getting a month free service along\n\nChannel 1: Yep.\n\nChannel 0: with the first six months 15% discount.\n\nChannel 1: Perfect. Are you able to check our address just to make sure it's the it's the right one?\n\nChannel 0: Yes. Definitely. Let me take note your address, and then I will ask our tech team to check this just to\n\nChannel 1: Yeah.\n\nChannel 0: ensure\n\nChannel 1: Perfect.\n\nChannel 0: it's really a serviceable to Supa Networks.\n\nChannel 1: Yeah. Yep. That's all.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. So it's 503\n\nChannel 0: Mhmm.\n\nChannel 1: Slash 34\n\nChannel 0: Mhmm.\n\nChannel 1: Oakden, O A K D E N,\n\nChannel 0: Mhmm.\n\nChannel 1: Street in Greenway.\n\nChannel 0: Okay. And then the ZIP, please?\n\nChannel 1: 2900.\n\nChannel 0: 2\n\nChannel 1: Yep.\n\nChannel 0: 900.\n\nChannel 1: ICT.\n\nChannel 0: Alright. Alright. I will endorse this to our tech team to check. Would you like me to call you back or you can stay on the line if\n\nChannel 1: I'd\n\nChannel 0: we got\n\nChannel 1: like to\n\nChannel 0: a?\n\nChannel 1: stay on the line. That would be fine. Thank you very\n\nChannel 0: Oh,\n\nChannel 1: much.\n\nChannel 0: sure. Wonderful. Thank you. One moment. Alright?\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you so much for staying the line. So, yeah, our tech team can reservizable by Supa Network.\n\nChannel 1: Awesome. That's great. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: I'd love to sign up. We are currently without Internet. So anything that we could do to, like, speed up the delivery and the connection would be really helpful.\n\nChannel 0: Oh, sure. As long as the order has been received, our tech team will go ahead and process, activate your services. And then\n\nChannel 1: Yep.\n\nChannel 0: if you are needing a router, you just need to settle the express delivery or\n\nChannel 1: Perfect.\n\nChannel 0: postage standard,\n\nChannel 1: Yep.\n\nChannel 0: and then our provisioning team will process the dispatching of your item. And then once you got it, you could be connected to the Internet service that's already been activated. Because the router that we are providing are already preconfigured. It means to say once our customer got it, they just need to plug in and play. And, of course, if you encounter any error or if you need any support, our technical department\n\nChannel 1: Perfect.\n\nChannel 0: is available to assist you further. So\n\nChannel 1: Yep.\n\nChannel 0: our ordering process, would you be able to visit our site? Because our ordering process should be done through our site.\n\nChannel 1: Okay. So I just go through the site and then pick the plan that I wanna do.\n\nChannel 0: That is correct. Through our official website, airtel.net.au, just go directly to the Supa network, and then, you will see our\n\nChannel 1: Yep.\n\nChannel 0: plans options, the discounted amount, contract,\n\nChannel 1: Yep.\n\nChannel 0: and so on and so forth, and necessary details, in reference to our policies, contract, and, other details that you need to know.\n\nChannel 1: Okay. Perfect. Thank you so much for your help. I'll do that now.\n\nChannel 0: You're welcome. We are delighted to have you with us. Once we get your order, we'll go ahead and prioritize this. Alright?\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: You're most welcome. If you have any further questions, pop in mind, just give us a call. We're here to help. We're open until 6PM.\n\nChannel 1: Awesome. Thank you. Have a lovely day.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: You do the same. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2767747938632965},{"text":"Good afternoon.","start":1.4399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.4785763621330261},{"text":"This is Haritel accounts.","start":2.1599998,"end":3.4399998,"sentiment":"positive","sentiment_score":0.35646774619817734},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.38551625112692517}],"sentiment":"positive","sentiment_score":0.3825304622833545,"channel":0,"num_words":13,"start":1.1999999,"end":4.8199997},{"sentences":[{"text":"Hi there.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":0.08103738352656364},{"text":"My name is Ashley.","start":5.6,"end":6.66,"sentiment":"neutral","sentiment_score":0.07090847007930279},{"text":"Me and my partner have just moved into an apartment, and we're wanting to set up our Internet plan with 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Oh, sure.","start_word":390,"end_word":415,"intents":[{"intent":"Confirm availability","confidence_score":0.000053383228}]},{"text":"And then once you got it, you could be connected to the Internet service that's already been activated.","start_word":469,"end_word":486,"intents":[{"intent":"Connect Internet service","confidence_score":0.008588914}]},{"text":"And, of course, if you encounter any error or if you need any support, our technical department Perfect. is available to assist you further. So Yep.","start_word":514,"end_word":539,"intents":[{"intent":"Assist customer","confidence_score":0.3073466},{"intent":"Provide assistance","confidence_score":0.44715568}]},{"text":"We are delighted to have you with us. Once we get your order, we'll go ahead and prioritize this. Alright? Perfect.","start_word":645,"end_word":665,"intents":[{"intent":"Prioritize order","confidence_score":0.11047177}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2767747938632965},{"text":"Good afternoon. This is Haritel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3827933371067047},{"text":"Hi there. My name is Ashley. Me and my partner have just moved into an apartment, and we're wanting to set up our Internet plan with you guys.","start_word":13,"end_word":40,"sentiment":"neutral","sentiment_score":0.10143700242042542},{"text":"Oh, thank you so much for giving us a call.","start_word":41,"end_word":50,"sentiment":"positive","sentiment_score":0.6025638580322266},{"text":"Let me pull up your account, please. May I have your last name? My surname is Laban, l a, b for Bob, a for apple, n for nice. Oh, okay. So Let we're me not check. currently with you. We're just wanting to, yeah, wanting Okay. to Sure. yep. Sure. How may I help you today? Have you already confirmed your address to niche to which network is serviceable? Because we offer services under different networks, which is Supa, Linham. Yeah. We've we got a flyer saying super networks in Oh, our in Supa. our mail. Okay. Yeah.","start_word":51,"end_word":148,"sentiment":"neutral","sentiment_score":0.07957518845796585},{"text":"That's perfect.","start_word":149,"end_word":150,"sentiment":"positive","sentiment_score":0.49122291803359985},{"text":"So currently, we are having, like, a promo deals under Supa Networks. If you sign up for twelve month or twenty four month contract, you are Yep. getting a free router. You just need to pay for the delivery charge. Your option is a standard, which is $20, and express $30. And Yep. then you are getting a month free service along Yep. with the first six months 15% discount.","start_word":151,"end_word":220,"sentiment":"neutral","sentiment_score":0.20207250118255615},{"text":"Perfect.","start_word":221,"end_word":221,"sentiment":"positive","sentiment_score":0.5306358933448792},{"text":"Are you able to check our address just to make sure it's the it's the right one? Yes.","start_word":222,"end_word":239,"sentiment":"neutral","sentiment_score":0.16795337200164795},{"text":"Definitely.","start_word":240,"end_word":240,"sentiment":"positive","sentiment_score":0.385163277387619},{"text":"Let me take note your address, and then I will ask our tech team to check this just to Yeah.","start_word":241,"end_word":260,"sentiment":"neutral","sentiment_score":0.06304910033941269},{"text":"ensure Perfect.","start_word":261,"end_word":262,"sentiment":"positive","sentiment_score":0.3754936158657074},{"text":"it's really a serviceable to Supa Networks. Yeah. Yep. That's all. Mhmm. Yep. So it's 503 Mhmm. Slash 34 Mhmm. Oakden, O A K D E N, Mhmm. Street in Greenway. Okay. And then the ZIP, please? 2900. 2 Yep. 900. ICT. Alright. Alright. I will endorse this to our tech team to check. Would you like me to call you back or you can stay on the line if I'd we got like to a? stay on the line. That would be fine.","start_word":263,"end_word":346,"sentiment":"neutral","sentiment_score":0.05708250775933266},{"text":"Thank you very Oh, much. sure. Wonderful. Thank you.","start_word":347,"end_word":355,"sentiment":"positive","sentiment_score":0.4477390646934509},{"text":"One moment. Alright? Thank you. Bye.","start_word":356,"end_word":361,"sentiment":"neutral","sentiment_score":0.2253563702106476},{"text":"Thank you so much for staying the line. So, yeah, our tech team can reservizable by Supa Network. Awesome. That's great.","start_word":362,"end_word":382,"sentiment":"positive","sentiment_score":0.47396883368492126},{"text":"Yep. Yeah. I'd love to sign up. We are currently without Internet. So anything that we could do to, like, speed up the delivery and the connection would be really helpful. Oh, sure. As long as the order has been received, our tech team will go ahead and process, activate your services. And then Yep. if you are needing a router, you just need to settle the express delivery or Perfect. postage standard, Yep. and then our provisioning team will process the dispatching of your item. And then once you got it, you could be connected to the Internet service that's already been activated. Because the router that we are providing are already preconfigured. It means to say once our customer got it, they just need to plug in and play. And, of course, if you encounter any error or if you need any support, our technical department Perfect. is available to assist you further. So Yep. our ordering process, would you be able to visit our site? Because our ordering process should be done through our site. Okay. So I just go through the site and then pick the plan that I wanna do. That is correct. Through our official website, airtel.net.au, just go directly to the Supa network, and then, you will see our Yep. plans options, the discounted amount, contract, Yep. and so on and so forth, and necessary details, in reference to our policies, contract, and, other details that you need to know. Okay.","start_word":383,"end_word":630,"sentiment":"neutral","sentiment_score":0.10025846711810558},{"text":"Perfect. Thank you so much for your help. I'll do that now. You're welcome. We are delighted to have you with us. Once we get your order, we'll go ahead and prioritize this.","start_word":631,"end_word":663,"sentiment":"positive","sentiment_score":0.5428617000579834},{"text":"Alright?","start_word":664,"end_word":664,"sentiment":"neutral","sentiment_score":0.3314588665962219},{"text":"Perfect. Thank you so much. You're most welcome.","start_word":665,"end_word":672,"sentiment":"positive","sentiment_score":0.4644474685192108},{"text":"If you have any further questions, pop in mind, just give us a call.","start_word":673,"end_word":686,"sentiment":"neutral","sentiment_score":0.30302679538726807},{"text":"We're here to help.","start_word":687,"end_word":690,"sentiment":"positive","sentiment_score":0.3439294397830963},{"text":"We're open until 6PM.","start_word":691,"end_word":694,"sentiment":"neutral","sentiment_score":0.20355483889579773},{"text":"Awesome. Thank you. Have a lovely day. Thank you.","start_word":695,"end_word":703,"sentiment":"positive","sentiment_score":0.6363793611526489},{"text":"Bye.","start_word":704,"end_word":704,"sentiment":"neutral","sentiment_score":0.2907291650772095},{"text":"You do the same. Be safe.","start_word":705,"end_word":710,"sentiment":"positive","sentiment_score":0.5965977311134338},{"text":"Bye bye.","start_word":711,"end_word":712,"sentiment":"neutral","sentiment_score":0.2865503430366516}],"average":{"sentiment":"neutral","sentiment_score":0.17945180040724734}}}}