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Madeline Maddie from SWM Consulting. Yes. Yeah. Yeah. Yeah. I was just wanting to know. I just spoke to Whitehall City Council, and they said actually that if the hydrograph is no one would have it and would be able to supply it. Yeah. And okay. Yep. Yes. Yeah. Yeah. That's okay. Yeah. Sure. No problem. Okay. Yeah. No problem. Yeah. So I sent them an email just with some of that information from your email, and they gave me a callback. Yep. Yes. Yeah. No problem. Okay. Thank you. Is it yeah. There's there's they just study together, so should both have to study. And then because it's close to some of the Melbourne Water drainage network, that Melbourne Water better to supply the, yeah, HydroROC. And that yeah. I think Tampa said they actually can't provide it to us because it was a joint study and because it's for a Melbourne Water application. Yeah. Sorry. That sounds Yeah. I don't know. Awesome. Thank you. I really appreciate that. I know. That was all for now. Thank you. Alright. 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Hi, Molly. I'm just following up on an inquiry that I sent through about a HYDRA graph request. I've got your case number. I don't know if that works.\n\nYeah. Awesome. Madeline Maddie from SWM Consulting. Yes. Yeah.\n\nYeah. Yeah. I was just wanting to know. I just spoke to Whitehall City Council, and they said actually that if the hydrograph is no one would have it and would be able to supply it. Yeah.\n\nAnd okay. Yep. Yes. Yeah. Yeah.\n\nThat's okay. Yeah. Sure. No problem. Okay.\n\nYeah. No problem. Yeah. So I sent them an email just with some of that information from your email, and they gave me a callback. Yep.\n\nYes. Yeah. No problem. Okay. Thank you.\n\nIs it yeah. There's there's they just study together, so should both have to study. And then because it's close to some of the Melbourne Water drainage network, that Melbourne Water better to supply the, yeah, HydroROC. And that yeah. I think Tampa said they actually can't provide it to us because it was a joint study and because it's for a Melbourne Water application.\n\nYeah. Sorry. That sounds Yeah. I don't know. Awesome.\n\nThank you. I really appreciate that. I know. That was all for now. Thank you.\n\nAlright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":47.385,"end":47.885,"sentiment":"neutral","sentiment_score":0.21960191428661344},{"text":"Hi, Molly.","start":68.455,"end":69.015,"sentiment":"neutral","sentiment_score":0.0399626437574625},{"text":"I'm just following up on an inquiry that I sent through about a HYDRA graph request.","start":69.015,"end":73.995,"sentiment":"neutral","sentiment_score":0.022533867275342345},{"text":"I've got your case number.","start":76.455,"end":78.375,"sentiment":"neutral","sentiment_score":0.07850362509489059},{"text":"I don't know if that 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Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connection. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water. You're speaking with Molly. How can I help you today? Yep. Yep. Yeah. No. That's come through. I'm just pulling it up now. What was your name? Okay. Yes. Yes. I sent you an email this morning. Is that the one you're referring to? Yeah. Perfect. Okay. Mhmm. Alright. Okay. No worries. Let me I'm just pulling up what okay. So I'm confirming they advised it. It's a Melbourne Melbourne water hydrograph. That's that's all they advised. Oh, how strange. Let me see what I can confirm about this one. Is it okay if I pop you on a brief hold, Patty? Thank you. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie. Thanks for waiting. Yeah. So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters? Okay. Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you. Is that is that okay if I chase something get back to you either later today or tomorrow? Okay. Yes. Fantastic. I'll need to check with them. Was there anything else counsel said about it? Just that it's it's above and what I'd do, Beth? Okay. Okay. Got it. Thank you. Mhmm. Okay. Yep. Alright. Alright. I just yeah. No. That's okay. Yeah. No. It's I thought it was quite as in the information the conversation I had with the person who provided this from our end was pretty certain about that. So I'll trace it up with them, see what what they'd have to say and give you a call or give you an email if we brought any further information that we we can provide. Yeah. Yeah. No worries at all. Is yeah. Like I said, it should be later today or let very latest tomorrow. But was there anything else I can help with in the meantime? Okay. I'll I'll speak to you soon then. Thanks, Maddie. Bye. Melbourne Water would appreciate some feedback about your experience today. There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to 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to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connection. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water.\n\nYou're speaking with Molly. How can I help you today? Yep. Yep. Yeah.\n\nNo. That's come through. I'm just pulling it up now. What was your name? Okay.\n\nYes. Yes. I sent you an email this morning. Is that the one you're referring to? Yeah.\n\nPerfect. Okay. Mhmm. Alright. Okay.\n\nNo worries. Let me I'm just pulling up what okay. So I'm confirming they advised it. It's a Melbourne Melbourne water hydrograph. That's that's all they advised.\n\nOh, how strange. Let me see what I can confirm about this one. Is it okay if I pop you on a brief hold, Patty? Thank you. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie.\n\nThanks for waiting. Yeah. So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters? Okay. Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you.\n\nIs that is that okay if I chase something get back to you either later today or tomorrow? Okay. Yes. Fantastic. I'll need to check with them.\n\nWas there anything else counsel said about it? Just that it's it's above and what I'd do, Beth? Okay. Okay. Got it.\n\nThank you. Mhmm. Okay. Yep. Alright.\n\nAlright. I just yeah. No. That's okay. Yeah.\n\nNo. It's I thought it was quite as in the information the conversation I had with the person who provided this from our end was pretty certain about that. So I'll trace it up with them, see what what they'd have to say and give you a call or give you an email if we brought any further information that we we can provide. Yeah. Yeah.\n\nNo worries at all. Is yeah. Like I said, it should be later today or let very latest tomorrow. But was there anything else I can help with in the meantime? Okay.\n\nI'll I'll speak to you soon then. Thanks, Maddie. Bye. Melbourne Water would appreciate some feedback about your experience today. There are three quick questions.\n\nWas your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":1.04,"end":4.1,"sentiment":"neutral","sentiment_score":0.17805785366467067},{"text":"Your call will be recorded for quality and training purposes.","start":4.3199997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.010555871110409499},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.6,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.09158916968633146},{"text":"For more information about our privacy policy, press 9.","start":12.559999,"end":18.255,"sentiment":"neutral","sentiment_score":-0.003084413293335173},{"text":"Please select from the following options.","start":18.255,"end":20.195,"sentiment":"neutral","sentiment_score":0.015483668694893519}],"sentiment":"neutral","sentiment_score":-0.0028553041914591982,"num_words":49,"start":1.04,"end":20.195},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":20.494999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.020475435613964994},{"text":"For inquiries about your water bill, water connection.","start":27.055,"end":29.955,"sentiment":"neutral","sentiment_score":0.025530931307002902},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":31.009998,"end":40.149998,"sentiment":"neutral","sentiment_score":0.04612651867447076},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":48.695,"end":55.035,"sentiment":"positive","sentiment_score":0.452250416080157},{"text":"Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water.","start":55.255,"end":64.62,"sentiment":"neutral","sentiment_score":0.18585018254816532}],"sentiment":"neutral","sentiment_score":0.15944564496988758,"num_words":85,"start":20.494999,"end":64.62},{"sentences":[{"text":"You're speaking with Molly.","start":64.62,"end":65.5,"sentiment":"neutral","sentiment_score":0.224706768989563},{"text":"How can I help you today?","start":65.5,"end":66.72,"sentiment":"neutral","sentiment_score":0.2485076809922854},{"text":"Yep.","start":75.244995,"end":75.485,"sentiment":"neutral","sentiment_score":0.07543700933456421},{"text":"Yep.","start":75.485,"end":75.985,"sentiment":"neutral","sentiment_score":0.08838967978954315},{"text":"Yeah.","start":80.445,"end":80.604996,"sentiment":"neutral","sentiment_score":-0.016731422394514084}],"sentiment":"neutral","sentiment_score":0.19515141758781213,"num_words":13,"start":64.62,"end":80.604996},{"sentences":[{"text":"No.","start":80.604996,"end":80.765,"sentiment":"neutral","sentiment_score":-0.13211125135421753},{"text":"That's come through.","start":80.765,"end":81.405,"sentiment":"neutral","sentiment_score":-0.07887228081623714},{"text":"I'm just pulling it up now.","start":81.405,"end":82.524994,"sentiment":"neutral","sentiment_score":-0.044951733822623886},{"text":"What was your name?","start":82.685,"end":83.58,"sentiment":"neutral","sentiment_score":-0.02231722231954336},{"text":"Okay.","start":88.94,"end":89.340004,"sentiment":"neutral","sentiment_score":0.12743531167507172}],"sentiment":"neutral","sentiment_score":-0.040018138289451596,"num_words":15,"start":80.604996,"end":89.340004},{"sentences":[{"text":"Yes.","start":89.340004,"end":89.66,"sentiment":"neutral","sentiment_score":0.11181119084358215},{"text":"Yes.","start":89.66,"end":89.98,"sentiment":"neutral","sentiment_score":0.09420957416296004},{"text":"I sent you an email this morning.","start":89.98,"end":91.68,"sentiment":"neutral","sentiment_score":0.1294650903769902},{"text":"Is that the one you're referring to?","start":91.740005,"end":93.36,"sentiment":"neutral","sentiment_score":0.08805731577532631},{"text":"Yeah.","start":94.46,"end":94.700005,"sentiment":"neutral","sentiment_score":0.22365617752075195}],"sentiment":"neutral","sentiment_score":0.11484316385844175,"num_words":17,"start":89.340004,"end":94.700005},{"sentences":[{"text":"Perfect.","start":94.700005,"end":95.18,"sentiment":"positive","sentiment_score":0.4745432436466217},{"text":"Okay.","start":95.18,"end":95.68,"sentiment":"neutral","sentiment_score":0.07778658717870712},{"text":"Mhmm.","start":95.895,"end":96.395,"sentiment":"neutral","sentiment_score":-0.011051854118704796},{"text":"Alright.","start":107.255,"end":107.735,"sentiment":"neutral","sentiment_score":0.02319361642003059},{"text":"Okay.","start":107.735,"end":108.235,"sentiment":"neutral","sentiment_score":0.02491937205195427}],"sentiment":"neutral","sentiment_score":0.11787819303572178,"num_words":5,"start":94.700005,"end":108.235},{"sentences":[{"text":"No worries.","start":108.454994,"end":108.854996,"sentiment":"neutral","sentiment_score":0.028708599507808685},{"text":"Let me I'm just pulling up what okay.","start":108.854996,"end":114.52,"sentiment":"neutral","sentiment_score":0.028929973836056888},{"text":"So I'm confirming they advised it.","start":114.52,"end":116.6,"sentiment":"neutral","sentiment_score":0.0988264059027036},{"text":"It's a Melbourne Melbourne water hydrograph.","start":116.6,"end":118.35999,"sentiment":"neutral","sentiment_score":0.06354719835023086},{"text":"That's that's all they advised.","start":118.35999,"end":119.82,"sentiment":"neutral","sentiment_score":0.04123586788773537}],"sentiment":"neutral","sentiment_score":0.05441770202445763,"num_words":27,"start":108.454994,"end":119.82},{"sentences":[{"text":"Oh, how strange.","start":121.6,"end":124.52,"sentiment":"neutral","sentiment_score":-0.04799503708879153},{"text":"Let me see what I can confirm about this one.","start":124.52,"end":127.244995,"sentiment":"neutral","sentiment_score":-0.022810344584286213},{"text":"Is it okay if I pop you on a brief hold, Patty?","start":127.384995,"end":129.325,"sentiment":"neutral","sentiment_score":0.011388174258172512},{"text":"Thank you.","start":130.425,"end":131.08499,"sentiment":"positive","sentiment_score":0.4210369437932968},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie.","start":141.79,"end":151.15,"sentiment":"neutral","sentiment_score":0.07410099466020863}],"sentiment":"neutral","sentiment_score":0.04676602536118498,"num_words":51,"start":121.6,"end":151.15},{"sentences":[{"text":"Thanks for waiting.","start":151.15,"end":152.05,"sentiment":"positive","sentiment_score":0.3984264135360718},{"text":"Yeah.","start":155.145,"end":155.465,"sentiment":"neutral","sentiment_score":0.10406278818845748},{"text":"So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters?","start":155.465,"end":162.845,"sentiment":"neutral","sentiment_score":0.055280412637418314},{"text":"Okay.","start":171.01001,"end":171.33,"sentiment":"neutral","sentiment_score":0.01891380362212658},{"text":"Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you.","start":171.33,"end":177.27,"sentiment":"neutral","sentiment_score":0.009834012259607729}],"sentiment":"neutral","sentiment_score":0.05522255773135161,"num_words":59,"start":151.15,"end":177.27},{"sentences":[{"text":"Is that is that okay if I chase something get back to you either later today or tomorrow?","start":177.89,"end":181.395,"sentiment":"neutral","sentiment_score":0.015308512581719292},{"text":"Okay.","start":182.91501,"end":183.315,"sentiment":"neutral","sentiment_score":0.10066011548042296},{"text":"Yes.","start":183.315,"end":183.63501,"sentiment":"neutral","sentiment_score":0.2954460382461548},{"text":"Fantastic.","start":183.63501,"end":184.13501,"sentiment":"positive","sentiment_score":0.516332745552063},{"text":"I'll need to check with them.","start":184.515,"end":185.815,"sentiment":"neutral","sentiment_score":0.23112047091126442}],"sentiment":"neutral","sentiment_score":0.0953598130080435,"num_words":27,"start":177.89,"end":185.815},{"sentences":[{"text":"Was there anything else counsel said about it?","start":186.115,"end":188.27501,"sentiment":"neutral","sentiment_score":0.0801134966313839},{"text":"Just that it's it's above and what I'd do, Beth?","start":188.27501,"end":190.535,"sentiment":"neutral","sentiment_score":0.09187521301209926},{"text":"Okay.","start":208.37001,"end":208.87001,"sentiment":"neutral","sentiment_score":0.045932214707136154},{"text":"Okay.","start":209.01001,"end":209.325,"sentiment":"neutral","sentiment_score":0.04948689043521881},{"text":"Got it.","start":211.485,"end":211.805,"sentiment":"neutral","sentiment_score":0.06972192972898483}],"sentiment":"neutral","sentiment_score":0.08156923035329039,"num_words":22,"start":186.115,"end":211.805},{"sentences":[{"text":"Thank you.","start":211.805,"end":212.545,"sentiment":"neutral","sentiment_score":0.24221006035804749},{"text":"Mhmm.","start":213.00499,"end":213.50499,"sentiment":"neutral","sentiment_score":-0.07233528792858124},{"text":"Okay.","start":219.805,"end":220.285,"sentiment":"neutral","sentiment_score":-0.008087209425866604},{"text":"Yep.","start":220.285,"end":220.765,"sentiment":"neutral","sentiment_score":-0.0009868040215224028},{"text":"Alright.","start":220.765,"end":221.265,"sentiment":"neutral","sentiment_score":0.018551478162407875}],"sentiment":"neutral","sentiment_score":0.07026038291708876,"num_words":6,"start":211.805,"end":221.265},{"sentences":[{"text":"Alright.","start":223.9,"end":224.4,"sentiment":"neutral","sentiment_score":0.02463490515947342},{"text":"I just yeah.","start":224.78,"end":225.9,"sentiment":"neutral","sentiment_score":-0.04631282637516657},{"text":"No.","start":225.9,"end":226.14,"sentiment":"neutral","sentiment_score":-0.0800212174654007},{"text":"That's okay.","start":226.14,"end":226.86,"sentiment":"neutral","sentiment_score":-0.025949432514607906},{"text":"Yeah.","start":226.86,"end":227.01999,"sentiment":"neutral","sentiment_score":-0.0001153852790594101}],"sentiment":"neutral","sentiment_score":-0.030792380217462778,"num_words":8,"start":223.9,"end":227.01999},{"sentences":[{"text":"No.","start":227.01999,"end":227.34,"sentiment":"neutral","sentiment_score":-0.05397336184978485},{"text":"It's I thought it was quite as in the information the conversation I had with the person who provided this from our end was pretty certain about that.","start":227.34,"end":236.535,"sentiment":"neutral","sentiment_score":-0.056095171586743424},{"text":"So I'll trace it up with them, see what what they'd have to say and give you a call or give you an email if we brought any further information that we we can provide.","start":236.535,"end":242.955,"sentiment":"neutral","sentiment_score":0.027596463901656015},{"text":"Yeah.","start":246.615,"end":246.935,"sentiment":"neutral","sentiment_score":0.2674076557159424},{"text":"Yeah.","start":246.935,"end":247.175,"sentiment":"neutral","sentiment_score":0.20524823665618896}],"sentiment":"neutral","sentiment_score":-0.0028197884446743765,"num_words":66,"start":227.01999,"end":247.175},{"sentences":[{"text":"No worries at all.","start":247.175,"end":248.155,"sentiment":"neutral","sentiment_score":0.1746126487851143},{"text":"Is yeah.","start":248.215,"end":249.79,"sentiment":"neutral","sentiment_score":0.15064702183008194},{"text":"Like I said, it should be later today or let very latest tomorrow.","start":249.79,"end":252.11,"sentiment":"neutral","sentiment_score":0.16929797312388054},{"text":"But was there anything else I can help with in the meantime?","start":252.11,"end":253.97,"sentiment":"neutral","sentiment_score":0.13775275213023028},{"text":"Okay.","start":257.55,"end":257.95,"sentiment":"neutral","sentiment_score":0.16089069843292236}],"sentiment":"neutral","sentiment_score":0.15670443791896105,"num_words":32,"start":247.175,"end":257.95},{"sentences":[{"text":"I'll I'll speak to you soon then.","start":257.95,"end":259.07,"sentiment":"neutral","sentiment_score":0.16163863667419978},{"text":"Thanks, Maddie.","start":259.07,"end":259.81,"sentiment":"neutral","sentiment_score":0.3113102465867996},{"text":"Bye.","start":262.75,"end":263.085,"sentiment":"neutral","sentiment_score":0.21098534762859344},{"text":"Melbourne Water would appreciate some feedback about your experience today.","start":264.60498,"end":268.465,"sentiment":"positive","sentiment_score":0.34668239057064054},{"text":"There are three quick questions.","start":268.76498,"end":270.305,"sentiment":"neutral","sentiment_score":0.14661223888397218}],"sentiment":"neutral","sentiment_score":0.2465984559059143,"num_words":25,"start":257.95,"end":270.305},{"sentences":[{"text":"Was your inquiry resolved today?","start":271.565,"end":273.66498,"sentiment":"neutral","sentiment_score":-0.055474667251110076},{"text":"Please press 1 for yes, 2 for no, or 3 for too early to tell.","start":273.88498,"end":279.70895,"sentiment":"neutral","sentiment_score":-0.14183570941289267}],"sentiment":"neutral","sentiment_score":-0.12024544887244701,"num_words":20,"start":271.565,"end":279.70895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connection. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.\n\nChannel 0: Alright.\n\nChannel 1: Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water. You're speaking with Molly. How can I help you today?\n\nChannel 0: Hi, Molly. I'm just following up on an inquiry that I sent through about a HYDRA graph request.\n\nChannel 1: Yep. Yep.\n\nChannel 0: I've got your case number. I don't know if that works.\n\nChannel 1: Yeah. No. That's come through. I'm just pulling it up now. What was your name?\n\nChannel 0: Yeah. Awesome. Madeline Maddie from SWM Consulting.\n\nChannel 1: Okay. Yes. Yes. I sent you an email this morning. Is that the one you're referring to?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Okay. Mhmm.\n\nChannel 0: Yeah. I was just wanting to know. I just spoke to Whitehall City Council, and they said actually that if the hydrograph is no one would have it and would be able to supply it.\n\nChannel 1: Alright. Okay. No worries. Let me I'm just pulling up what\n\nChannel 0: Yeah. And okay. Yep.\n\nChannel 1: okay. So I'm confirming they advised it. It's a Melbourne Melbourne water hydrograph. That's that's all they advised.\n\nChannel 0: Yes.\n\nChannel 1: Oh,\n\nChannel 0: Yeah.\n\nChannel 1: how strange. Let me see what I can confirm about this one. Is it okay if I pop you on a brief\n\nChannel 0: Yeah.\n\nChannel 1: hold, Patty?\n\nChannel 0: That's okay. Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Sure. No problem.\n\nChannel 1: If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie. Thanks for waiting.\n\nChannel 0: Okay. Yeah. No problem.\n\nChannel 1: Yeah. So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters?\n\nChannel 0: Yeah. So I sent them an email just with some of that information from your email, and they gave me a callback.\n\nChannel 1: Okay. Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you. Is that is that okay if I chase something get back to you either later today or tomorrow?\n\nChannel 0: Yep. Yes. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: No problem.\n\nChannel 1: Yes. Fantastic. I'll need to check with them. Was there anything else counsel\n\nChannel 0: Okay.\n\nChannel 1: said about it? Just\n\nChannel 0: Thank you.\n\nChannel 1: that it's it's above and what I'd do, Beth?\n\nChannel 0: Is it yeah. There's there's they just study together, so should both have to study. And then because it's close to some of the Melbourne Water drainage network, that Melbourne Water better to supply the, yeah, HydroROC.\n\nChannel 1: Okay. Okay. Got\n\nChannel 0: And\n\nChannel 1: it.\n\nChannel 0: that\n\nChannel 1: Thank\n\nChannel 0: yeah.\n\nChannel 1: you.\n\nChannel 0: I think Tampa said\n\nChannel 1: Mhmm.\n\nChannel 0: they actually can't provide it to us because it was a joint study and because it's for a Melbourne Water application.\n\nChannel 1: Okay. Yep. Alright. Alright.\n\nChannel 0: Yeah. Sorry. That sounds\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: I don't know.\n\nChannel 1: yeah. No. That's okay. Yeah. No.\n\nIt's I thought it was quite as in the information the conversation I had with the person who provided this from our end was pretty certain about that. So I'll trace it up with them, see what what they'd have to say and give you a call or give you an email if we brought any further information that we we can provide.\n\nChannel 0: Awesome. Thank you. I really appreciate that.\n\nChannel 1: Yeah. Yeah. No worries at all. Is yeah. Like I said, it should be later today or let very latest tomorrow.\n\nBut was there anything else I can help with in the meantime?\n\nChannel 0: I know. That was all for now. Thank you.\n\nChannel 1: Okay. I'll I'll speak to you soon then. Thanks, Maddie.\n\nChannel 0: Alright. Thanks. Bye.\n\nChannel 1: Bye. Melbourne Water would appreciate some feedback about your experience today. There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":1.04,"end":4.1,"sentiment":"neutral","sentiment_score":0.17805785366467067},{"text":"Your call will be recorded for quality and training purposes.","start":4.3199997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.010555871110409499},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.6,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.09158916968633146},{"text":"For more information about our privacy policy, press 9.","start":12.559999,"end":18.255,"sentiment":"neutral","sentiment_score":-0.003084413293335173},{"text":"Please select from the following options.","start":18.255,"end":20.195,"sentiment":"neutral","sentiment_score":0.015483668694893519}],"sentiment":"neutral","sentiment_score":-0.0028553041914591982,"channel":1,"num_words":49,"start":1.04,"end":20.195},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":20.494999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.020475435613964994},{"text":"For inquiries about your water bill, water connection.","start":27.055,"end":29.955,"sentiment":"neutral","sentiment_score":0.025530931307002902},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":31.009998,"end":40.149998,"sentiment":"neutral","sentiment_score":0.04612651867447076}],"sentiment":"neutral","sentiment_score":0.03607167408583646,"channel":1,"num_words":47,"start":20.494999,"end":40.149998},{"sentences":[{"text":"Alright.","start":47.385,"end":47.885,"sentiment":"neutral","sentiment_score":0.21960191428661344}],"sentiment":"neutral","sentiment_score":0.21960191428661344,"channel":0,"num_words":1,"start":47.385,"end":47.885},{"sentences":[{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":48.695,"end":55.035,"sentiment":"positive","sentiment_score":0.452250416080157},{"text":"Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water.","start":55.255,"end":64.62,"sentiment":"neutral","sentiment_score":0.18585018254816532},{"text":"You're speaking with Molly.","start":64.62,"end":65.5,"sentiment":"neutral","sentiment_score":0.224706768989563},{"text":"How can I help you today?","start":65.5,"end":66.72,"sentiment":"neutral","sentiment_score":0.2485076809922854}],"sentiment":"neutral","sentiment_score":0.29682050629829365,"channel":1,"num_words":48,"start":48.695,"end":66.72},{"sentences":[{"text":"Hi, Molly.","start":68.455,"end":69.015,"sentiment":"neutral","sentiment_score":0.0399626437574625},{"text":"I'm just following up on an inquiry that I sent through about a HYDRA graph request.","start":69.015,"end":73.995,"sentiment":"neutral","sentiment_score":0.022533867275342345}],"sentiment":"neutral","sentiment_score":0.024470397995577917,"channel":0,"num_words":18,"start":68.455,"end":73.995},{"sentences":[{"text":"Yep.","start":75.244995,"end":75.485,"sentiment":"neutral","sentiment_score":0.07543700933456421},{"text":"Yep.","start":75.485,"end":75.985,"sentiment":"neutral","sentiment_score":0.08838967978954315}],"sentiment":"neutral","sentiment_score":0.08191334456205368,"channel":1,"num_words":2,"start":75.244995,"end":75.985},{"sentences":[{"text":"I've got your case number.","start":76.455,"end":78.375,"sentiment":"neutral","sentiment_score":0.07850362509489059},{"text":"I don't know if that 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else I can help with in the meantime?","start":252.11,"end":253.97,"sentiment":"neutral","sentiment_score":0.13775275213023028}],"sentiment":"neutral","sentiment_score":0.13775275213023028,"channel":1,"num_words":12,"start":252.11,"end":253.97},{"sentences":[{"text":"I know.","start":255.325,"end":255.565,"sentiment":"neutral","sentiment_score":0.08262920379638672},{"text":"That was all for now.","start":255.565,"end":256.445,"sentiment":"neutral","sentiment_score":0.10602354407310485},{"text":"Thank you.","start":256.445,"end":257.26498,"sentiment":"positive","sentiment_score":0.35187026858329773}],"sentiment":"neutral","sentiment_score":0.15545740723609924,"channel":0,"num_words":9,"start":255.325,"end":257.26498},{"sentences":[{"text":"Okay.","start":257.55,"end":257.95,"sentiment":"neutral","sentiment_score":0.16089069843292236},{"text":"I'll I'll speak to you soon then.","start":257.95,"end":259.07,"sentiment":"neutral","sentiment_score":0.16163863667419978},{"text":"Thanks, Maddie.","start":259.07,"end":259.81,"sentiment":"neutral","sentiment_score":0.3113102465867996}],"sentiment":"neutral","sentiment_score":0.19149816483259202,"channel":1,"num_words":10,"start":257.55,"end":259.81},{"sentences":[{"text":"Alright.","start":261.07,"end":261.38998,"sentiment":"neutral","sentiment_score":0.26296141743659973},{"text":"Thanks.","start":261.38998,"end":261.79,"sentiment":"neutral","sentiment_score":0.32154029607772827},{"text":"Bye.","start":261.79,"end":262.29,"sentiment":"neutral","sentiment_score":0.21105311810970304}],"sentiment":"neutral","sentiment_score":0.265184943874677,"channel":0,"num_words":3,"start":261.07,"end":262.29},{"sentences":[{"text":"Bye.","start":262.75,"end":263.085,"sentiment":"neutral","sentiment_score":0.21098534762859344},{"text":"Melbourne Water would appreciate some feedback about your experience today.","start":264.60498,"end":268.465,"sentiment":"positive","sentiment_score":0.34668239057064054},{"text":"There are three quick questions.","start":268.76498,"end":270.305,"sentiment":"neutral","sentiment_score":0.14661223888397218},{"text":"Was your inquiry resolved today?","start":271.565,"end":273.66498,"sentiment":"neutral","sentiment_score":-0.055474667251110076},{"text":"Please press 1 for yes, 2 for no, or 3 for too early to tell.","start":273.88498,"end":279.70895,"sentiment":"neutral","sentiment_score":-0.14183570941289267}],"sentiment":"neutral","sentiment_score":0.055721151952942215,"channel":1,"num_words":36,"start":262.75,"end":279.70895}]},"summary":{"result":"success","short":"A customer service representative from Melbourne Water is calling a customer to follow up on a flood inquiry. The customer is informed that the flood information team has advised that the hydrograph is not available to be provided. The representative will follow up with the flood information team and get back to the customer. The customer is asked to press 1 for yes, 2 for no, or 3 for too early to tell if their inquiry was resolved."},"intents":{"segments":[{"text":"For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connection. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. Alright.","start_word":34,"end_word":96,"intents":[{"intent":"Provide information","confidence_score":0.0042986195}]},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. Alright.","start_word":69,"end_word":96,"intents":[{"intent":"Ask about reference number","confidence_score":0.0018525133}]},{"text":"I'm just following up on an inquiry that I sent through about a HYDRA graph request. Yep.","start_word":147,"end_word":163,"intents":[{"intent":"Inquire about hydra graph request","confidence_score":0.0006792432}]},{"text":"I've got your case number. I don't know if that works. Yeah.","start_word":165,"end_word":176,"intents":[{"intent":"Check case number","confidence_score":0.041560635},{"intent":"Ask about case number","confidence_score":0.113604456}]},{"text":"What was your name? Yeah. Awesome.","start_word":187,"end_word":192,"intents":[{"intent":"Confirm caller's name","confidence_score":0.00007800223}]},{"text":"I sent you an email this morning. Is that the one you're referring to? Yes. Yeah.","start_word":201,"end_word":216,"intents":[{"intent":"Confirm email","confidence_score":0.119577415},{"intent":"Confirm email recipient","confidence_score":0.00014562192}]},{"text":"I was just wanting to know.","start_word":223,"end_word":228,"intents":[{"intent":"Express confusion","confidence_score":0.110941574}]},{"text":"I just spoke to Whitehall City Council, and they said actually that if the hydrograph is no one would have it and would be able to supply it. Alright. Okay. No worries. Let me I'm just pulling up what Yeah. And okay. Yep. okay. So I'm confirming they advised it. It's a Melbourne Melbourne water hydrograph. That's that's all they advised. Yes. Oh, Yeah.","start_word":230,"end_word":293,"intents":[{"intent":"Confirm hydrograph recommendation","confidence_score":0.37388766}]},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie.","start_word":326,"end_word":349,"intents":[{"intent":"Pay water bill","confidence_score":0.366559}]},{"text":"So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters? Yeah.","start_word":358,"end_word":389,"intents":[{"intent":"Confirm email","confidence_score":0.1267762}]},{"text":"Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you. Is that is that okay if I chase something get back to you either later today or tomorrow? Yep.","start_word":412,"end_word":453,"intents":[{"intent":"Follow up with flood information team","confidence_score":0.723431}]},{"text":"Melbourne Water would appreciate some feedback about your experience today. There are three quick questions.","start_word":706,"end_word":720,"intents":[{"intent":"Request feedback","confidence_score":0.09843277}]}]},"sentiments":{"segments":[{"text":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connection. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. Alright.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":0.024912986904382706},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start_word":97,"end_word":114,"sentiment":"positive","sentiment_score":0.4486599564552307},{"text":"Whether you need a flood certificate, pre development advice, stormwater management guidance, or to work on Welcome to Melbourne Water. You're speaking with Molly. How can I help you today? Hi, Molly. I'm just following up on an inquiry that I sent through about a HYDRA graph request. Yep. Yep. I've got your case number. I don't know if that works. Yeah. No. That's come through. I'm just pulling it up now. What was your name? Yeah.","start_word":115,"end_word":191,"sentiment":"neutral","sentiment_score":0.07352224737405777},{"text":"Awesome.","start_word":192,"end_word":192,"sentiment":"positive","sentiment_score":0.4866490364074707},{"text":"Madeline Maddie from SWM Consulting. Okay. Yes. Yes. I sent you an email this morning. Is that the one you're referring to? Yes. Yeah.","start_word":193,"end_word":216,"sentiment":"neutral","sentiment_score":0.15384043753147125},{"text":"Perfect.","start_word":217,"end_word":217,"sentiment":"positive","sentiment_score":0.4745432436466217},{"text":"Yeah. Yeah. Okay. Mhmm. Yeah. I was just wanting to know. I just spoke to Whitehall City Council, and they said actually that if the hydrograph is no one would have it and would be able to supply it. Alright. Okay. No worries. Let me I'm just pulling up what Yeah. And okay. Yep. okay. So I'm confirming they advised it. It's a Melbourne Melbourne water hydrograph. That's that's all they advised. Yes. Oh, Yeah. how strange. Let me see what I can confirm about this one. Is it okay if I pop you on a brief Yeah. hold, Patty? That's okay. Yeah.","start_word":218,"end_word":320,"sentiment":"neutral","sentiment_score":0.01921292013732843},{"text":"Thank you.","start_word":321,"end_word":322,"sentiment":"positive","sentiment_score":0.40539222955703735},{"text":"Sure. No problem. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer to be Hi, Maddie.","start_word":323,"end_word":349,"sentiment":"neutral","sentiment_score":0.10008882731199265},{"text":"Thanks for waiting.","start_word":350,"end_word":352,"sentiment":"positive","sentiment_score":0.3948858976364136},{"text":"Okay. Yeah. No problem. Yeah. So confirming, did you provide them the email I sent you this morning, or did you have a call about that and they they just confirmed that it was Melbourne Waters? Yeah. So I sent them an email just with some of that information from your email, and they gave me a callback. Okay. Well, I would have to follow this up with our flood information team who concerns this for me to pass on to you. Is that is that okay if I chase something get back to you either later today or tomorrow? Yep. Yes. Yeah. Okay. No problem. Yes.","start_word":353,"end_word":459,"sentiment":"neutral","sentiment_score":0.04491797462105751},{"text":"Fantastic.","start_word":460,"end_word":460,"sentiment":"positive","sentiment_score":0.516332745552063},{"text":"I'll need to check with them. Was there anything else counsel Okay. said about it? Just Thank you. that it's it's above and what I'd do, Beth? Is it yeah. There's there's they just study together, so should both have to study. And then because it's close to some of the Melbourne Water drainage network, that Melbourne Water better to supply the, yeah, HydroROC. Okay. Okay. Got And it. that Thank yeah. you. I think Tampa said Mhmm. they actually can't provide it to us because it was a joint study and because it's for a Melbourne Water application. Okay. Yep. Alright. Alright. Yeah. Sorry. That sounds I Yeah. just I don't know. yeah. No. That's okay. Yeah. No. It's I thought it was quite as in the information the conversation I had with the person who provided this from our end was pretty certain about that. So I'll trace it up with them, see what what they'd have to say and give you a call or give you an email if we brought any further information that we we can provide.","start_word":461,"end_word":642,"sentiment":"neutral","sentiment_score":0.018610654872135965},{"text":"Awesome. Thank you. I really appreciate that.","start_word":643,"end_word":649,"sentiment":"positive","sentiment_score":0.6309987902641296},{"text":"Yeah. Yeah. No worries at all. Is yeah. Like I said, it should be later today or let very latest tomorrow. But was there anything else I can help with in the meantime? I know. That was all for now.","start_word":650,"end_word":689,"sentiment":"neutral","sentiment_score":0.15348169207572937},{"text":"Thank you.","start_word":690,"end_word":691,"sentiment":"positive","sentiment_score":0.34546035528182983},{"text":"Okay. I'll I'll speak to you soon then. Thanks, Maddie. Alright. Thanks. Bye. Bye.","start_word":692,"end_word":705,"sentiment":"neutral","sentiment_score":0.21612223982810977},{"text":"Melbourne Water would appreciate some feedback about your experience today.","start_word":706,"end_word":715,"sentiment":"positive","sentiment_score":0.34855470061302185},{"text":"There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","start_word":716,"end_word":740,"sentiment":"neutral","sentiment_score":-0.05610624253749848}],"average":{"sentiment":"neutral","sentiment_score":0.07049662370515745}}}}