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Ross here. How are you? I'm good, man. Ross sorry.\n\nRaymond, just checking in about the delivery. Has the product been dispatched? I believe it was from Adelaide. Mhmm. Actually, we're getting calls from customers.\n\nThey're, like like, they need there was an alternate to the customers. So yeah. And they just are making an inquiry, like, how soon. Sydney. Oh, okay.\n\nAlright. So it will be delivered hopefully to today itself. Okay. Alright. No worries.\n\nAlso, if you can tell me the tracking details, Ramon would be really helpful. Alright. 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This is speaking with Ray from Lidus. Good, Ross. How are you? See. Which warehouse is your order? It's in Italy? Okay. Yeah. The indication was dispatched yesterday. Let me just see. Sorry? Yeah. Yesterday. I think they should normally, it's the next business day. They should get it today. Let me check the tracking detail. Start. So the indication is is coming today. Also, now right now, it's in Sydney Northwest right now. Yeah. Correct. So the indication is that it's from the tracking detail. Okay. Okay. No problem. All good. Thanks, Charles. 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Gautam. This is speaking with Ray from Lidus. Good, Ross. How are you? See.\n\nWhich warehouse is your order? It's in Italy? Okay. Yeah. The indication was dispatched yesterday.\n\nLet me just see. Sorry? Yeah. Yesterday. I think they should normally, it's the next business day.\n\nThey should get it today. Let me check the tracking detail. Start. So the indication is is coming today. Also, now right now, it's in Sydney Northwest right now.\n\nYeah. Correct. So the indication is that it's from the tracking detail. Okay. Okay.\n\nNo problem. All good. Thanks, Charles. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Gautam.","start":1.8399999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09919725731015205},{"text":"This is speaking with Ray from Lidus.","start":2.3999999,"end":3.78,"sentiment":"neutral","sentiment_score":0.09616005420684814},{"text":"Good, Ross.","start":9.28,"end":9.84,"sentiment":"positive","sentiment_score":0.45567822456359863},{"text":"How are you?","start":9.84,"end":10.66,"sentiment":"positive","sentiment_score":0.34056082367897034},{"text":"See.","start":25.735,"end":26.235,"sentiment":"neutral","sentiment_score":0.00047067319974303246}],"sentiment":"neutral","sentiment_score":0.18700163249547283,"num_words":15,"start":1.8399999,"end":26.235},{"sentences":[{"text":"Which warehouse is your order?","start":38.36,"end":40.385,"sentiment":"neutral","sentiment_score":-0.00008754134178161617},{"text":"It's in Italy?","start":43.965,"end":44.864998,"sentiment":"neutral","sentiment_score":0.001003171472499768},{"text":"Okay.","start":45.085,"end":45.585,"sentiment":"neutral","sentiment_score":0.01897073909640312},{"text":"Yeah.","start":66.06,"end":66.299995,"sentiment":"neutral","sentiment_score":0.030635561794042587},{"text":"The indication was dispatched yesterday.","start":66.299995,"end":68.32,"sentiment":"neutral","sentiment_score":0.024765197932720185}],"sentiment":"neutral","sentiment_score":0.011733606550842523,"num_words":15,"start":38.36,"end":68.32},{"sentences":[{"text":"Let me just see.","start":70.604996,"end":71.825,"sentiment":"neutral","sentiment_score":0.02091773971915245},{"text":"Sorry?","start":84.09,"end":84.59,"sentiment":"neutral","sentiment_score":-0.033716365694999695},{"text":"Yeah.","start":90.409996,"end":90.909996,"sentiment":"neutral","sentiment_score":0.0011733537539839745},{"text":"Yesterday.","start":93.465,"end":93.945,"sentiment":"neutral","sentiment_score":0.01167143415659666},{"text":"I think they should normally, it's the next business day.","start":93.945,"end":96.424995,"sentiment":"neutral","sentiment_score":0.033566974475979804}],"sentiment":"neutral","sentiment_score":0.023439360344234633,"num_words":17,"start":70.604996,"end":96.424995},{"sentences":[{"text":"They should get it today.","start":96.424995,"end":97.625,"sentiment":"neutral","sentiment_score":0.07064326927065849},{"text":"Let me check the tracking detail.","start":97.625,"end":99.325,"sentiment":"neutral","sentiment_score":0.019247727934271097},{"text":"Start.","start":101.225,"end":101.725,"sentiment":"neutral","sentiment_score":0.01590253785252571},{"text":"So the indication is is coming today.","start":147.12,"end":149.265,"sentiment":"neutral","sentiment_score":0.027911102133137838},{"text":"Also, now right now, it's in Sydney Northwest right now.","start":150.465,"end":154.885,"sentiment":"neutral","sentiment_score":0.015889086574316025}],"sentiment":"neutral","sentiment_score":0.028926683878847236,"num_words":29,"start":96.424995,"end":154.885},{"sentences":[{"text":"Yeah.","start":157.905,"end":158.405,"sentiment":"neutral","sentiment_score":0.0477227121591568},{"text":"Correct.","start":163.985,"end":164.485,"sentiment":"neutral","sentiment_score":0.10048747062683104},{"text":"So the indication is that it's from the tracking detail.","start":164.58,"end":171.06,"sentiment":"neutral","sentiment_score":0.03627528250217438},{"text":"Okay.","start":171.06,"end":171.56,"sentiment":"neutral","sentiment_score":0.03623533993959427},{"text":"Okay.","start":176.42,"end":176.74,"sentiment":"neutral","sentiment_score":0.13420024514198303}],"sentiment":"neutral","sentiment_score":0.04867132806352207,"num_words":14,"start":157.905,"end":176.74},{"sentences":[{"text":"No problem.","start":176.74,"end":177.3,"sentiment":"neutral","sentiment_score":0.2563553601503372},{"text":"All good.","start":177.3,"end":177.75294,"sentiment":"positive","sentiment_score":0.3727983832359314},{"text":"Thanks, Charles.","start":178.55295,"end":179.37294,"sentiment":"positive","sentiment_score":0.43432489037513733},{"text":"Bye.","start":179.83295,"end":180.33295,"sentiment":"neutral","sentiment_score":0.16579404473304749}],"sentiment":"neutral","sentiment_score":0.3275359017508371,"num_words":7,"start":176.74,"end":180.33295}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Gautam. This is speaking with Ray from Lidus.\n\nChannel 0: Good afternoon, Raymond. Ross here. How are you?\n\nChannel 1: Good, Ross. How are you?\n\nChannel 0: I'm good, man. Ross sorry. Raymond, just checking in about the delivery. Has the product been dispatched?\n\nChannel 1: See. Which warehouse is your order?\n\nChannel 0: I believe it was from Adelaide.\n\nChannel 1: It's in Italy? Okay. Yeah. The indication was dispatched yesterday. Let me just see.\n\nChannel 0: Mhmm. Actually, we're getting calls from customers.\n\nChannel 1: Sorry?\n\nChannel 0: They're, like like, they need there was an alternate to the customers. So yeah. And they just\n\nChannel 1: Yeah.\n\nChannel 0: are making an inquiry, like, how soon.\n\nChannel 1: Yesterday. I think they should normally, it's the next business day. They should get it today. Let me check the tracking detail. Start.\n\nSo the indication is is coming today. Also, now right now, it's in Sydney Northwest right now.\n\nChannel 0: Sydney.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, okay. Alright. So it will be delivered hopefully to today itself.\n\nChannel 1: Correct. So the indication is that it's from the tracking\n\nChannel 0: Okay. Alright.\n\nChannel 1: detail.\n\nChannel 0: No\n\nChannel 1: Okay.\n\nChannel 0: worries. Also, if you can tell me the tracking details, Ramon would be really helpful.\n\nChannel 1: Okay. No problem. All good. Thanks, Charles.\n\nChannel 0: Alright. That's fine.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Gautam.","start":1.8399999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09919725731015205},{"text":"This is speaking with Ray from Lidus.","start":2.3999999,"end":3.78,"sentiment":"neutral","sentiment_score":0.09616005420684814}],"sentiment":"neutral","sentiment_score":0.09683498822980457,"channel":1,"num_words":9,"start":1.8399999,"end":3.78},{"sentences":[{"text":"Good afternoon, Raymond.","start":5.68,"end":7.06,"sentiment":"positive","sentiment_score":0.36997561653455097},{"text":"Ross here.","start":7.2,"end":8.0,"sentiment":"neutral","sentiment_score":0.3294038325548172},{"text":"How are you?","start":8.0,"end":8.82,"sentiment":"neutral","sentiment_score":0.30659715334574383}],"sentiment":"positive","sentiment_score":0.33606574684381485,"channel":0,"num_words":8,"start":5.68,"end":8.82},{"sentences":[{"text":"Good, Ross.","start":9.28,"end":9.84,"sentiment":"positive","sentiment_score":0.45567822456359863},{"text":"How are you?","start":9.84,"end":10.66,"sentiment":"positive","sentiment_score":0.34056082367897034}],"sentiment":"positive","sentiment_score":0.38660778403282164,"channel":1,"num_words":5,"start":9.28,"end":10.66},{"sentences":[{"text":"I'm good, man.","start":11.679999,"end":12.74,"sentiment":"positive","sentiment_score":0.43132994572321576},{"text":"Ross sorry.","start":12.795,"end":15.355,"sentiment":"neutral","sentiment_score":0.027045019902288914},{"text":"Raymond, just checking in about the delivery.","start":15.355,"end":18.575,"sentiment":"neutral","sentiment_score":-0.002444703664098467},{"text":"Has the product been dispatched?","start":18.875,"end":20.575,"sentiment":"neutral","sentiment_score":0.001559904683381319}],"sentiment":"neutral","sentiment_score":0.07875096910249661,"channel":0,"num_words":17,"start":11.679999,"end":20.575},{"sentences":[{"text":"See.","start":25.735,"end":26.235,"sentiment":"neutral","sentiment_score":0.00047067319974303246},{"text":"Which warehouse is your order?","start":38.36,"end":40.385,"sentiment":"neutral","sentiment_score":-0.00008754134178161617}],"sentiment":"neutral","sentiment_score":5.494415139158603e-6,"channel":1,"num_words":6,"start":25.735,"end":40.385},{"sentences":[{"text":"I believe it was from Adelaide.","start":41.675003,"end":43.375,"sentiment":"neutral","sentiment_score":-0.0066696385232110815}],"sentiment":"neutral","sentiment_score":-0.0066696385232110815,"channel":0,"num_words":6,"start":41.675003,"end":43.375},{"sentences":[{"text":"It's in Italy?","start":43.965,"end":44.864998,"sentiment":"neutral","sentiment_score":0.001003171472499768},{"text":"Okay.","start":45.085,"end":45.585,"sentiment":"neutral","sentiment_score":0.01897073909640312},{"text":"Yeah.","start":66.06,"end":66.299995,"sentiment":"neutral","sentiment_score":0.030635561794042587},{"text":"The indication was dispatched yesterday.","start":66.299995,"end":68.32,"sentiment":"neutral","sentiment_score":0.024765197932720185},{"text":"Let me just see.","start":70.604996,"end":71.825,"sentiment":"neutral","sentiment_score":0.02091773971915245}],"sentiment":"neutral","sentiment_score":0.018579483132011125,"channel":1,"num_words":14,"start":43.965,"end":71.825},{"sentences":[{"text":"Mhmm.","start":76.345,"end":76.845,"sentiment":"neutral","sentiment_score":0.006160181015729904},{"text":"Actually, we're getting calls from customers.","start":77.305,"end":79.485,"sentiment":"neutral","sentiment_score":-0.015206937212496996}],"sentiment":"neutral","sentiment_score":-0.012154491751321725,"channel":0,"num_words":7,"start":76.345,"end":79.485},{"sentences":[{"text":"Sorry?","start":84.09,"end":84.59,"sentiment":"neutral","sentiment_score":-0.033716365694999695}],"sentiment":"neutral","sentiment_score":-0.033716365694999695,"channel":1,"num_words":1,"start":84.09,"end":84.59},{"sentences":[{"text":"They're, like like, they need there was an alternate to the customers.","start":84.45,"end":88.63,"sentiment":"neutral","sentiment_score":-0.03453014992798368},{"text":"So yeah.","start":88.85,"end":89.67,"sentiment":"neutral","sentiment_score":-0.0003915373235940933},{"text":"And they just","start":89.89,"end":90.53,"sentiment":"neutral","sentiment_score":-0.0017299794902404149}],"sentiment":"neutral","sentiment_score":-0.02472557719139492,"channel":0,"num_words":17,"start":84.45,"end":90.53},{"sentences":[{"text":"Yeah.","start":90.409996,"end":90.909996,"sentiment":"neutral","sentiment_score":0.0011733537539839745}],"sentiment":"neutral","sentiment_score":0.0011733537539839745,"channel":1,"num_words":1,"start":90.409996,"end":90.909996},{"sentences":[{"text":"are making an inquiry, like, how soon.","start":90.53,"end":92.63,"sentiment":"neutral","sentiment_score":-0.005023829505911895}],"sentiment":"neutral","sentiment_score":-0.005023829505911895,"channel":0,"num_words":7,"start":90.53,"end":92.63},{"sentences":[{"text":"Yesterday.","start":93.465,"end":93.945,"sentiment":"neutral","sentiment_score":0.01167143415659666},{"text":"I think they should normally, it's the next business 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now.","start":150.465,"end":154.885,"sentiment":"neutral","sentiment_score":0.015889086574316025}],"sentiment":"neutral","sentiment_score":0.02083932827500736,"channel":1,"num_words":17,"start":147.12,"end":154.885},{"sentences":[{"text":"Sydney.","start":156.77501,"end":157.27501,"sentiment":"neutral","sentiment_score":0.017120610922574997}],"sentiment":"neutral","sentiment_score":0.017120610922574997,"channel":0,"num_words":1,"start":156.77501,"end":157.27501},{"sentences":[{"text":"Yeah.","start":157.905,"end":158.405,"sentiment":"neutral","sentiment_score":0.0477227121591568}],"sentiment":"neutral","sentiment_score":0.0477227121591568,"channel":1,"num_words":1,"start":157.905,"end":158.405},{"sentences":[{"text":"Oh, okay.","start":160.14,"end":160.54,"sentiment":"neutral","sentiment_score":0.07734183967113495},{"text":"Alright.","start":160.54,"end":160.94,"sentiment":"neutral","sentiment_score":0.11143096536397934},{"text":"So it will be delivered hopefully to today itself.","start":160.94,"end":163.68,"sentiment":"neutral","sentiment_score":0.12225278798076841}],"sentiment":"neutral","sentiment_score":0.11386581137776375,"channel":0,"num_words":12,"start":160.14,"end":163.68},{"sentences":[{"text":"Correct.","start":163.985,"end":164.485,"sentiment":"neutral","sentiment_score":0.10048747062683104},{"text":"So the indication is that it's from the 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if you can tell me the tracking details, Ramon would be really helpful.","start":171.32501,"end":175.82501,"sentiment":"neutral","sentiment_score":0.10720089982662882}],"sentiment":"neutral","sentiment_score":0.10206543616950511,"channel":0,"num_words":15,"start":171.16501,"end":175.82501},{"sentences":[{"text":"Okay.","start":176.42,"end":176.74,"sentiment":"neutral","sentiment_score":0.13420024514198303},{"text":"No problem.","start":176.74,"end":177.3,"sentiment":"neutral","sentiment_score":0.2563553601503372},{"text":"All good.","start":177.3,"end":177.75294,"sentiment":"positive","sentiment_score":0.3727983832359314},{"text":"Thanks, Charles.","start":178.55295,"end":179.37294,"sentiment":"positive","sentiment_score":0.43432489037513733}],"sentiment":"neutral","sentiment_score":0.3230225018092564,"channel":1,"num_words":7,"start":176.42,"end":179.37294},{"sentences":[{"text":"Alright.","start":178.925,"end":179.40501,"sentiment":"neutral","sentiment_score":0.2781209647655487},{"text":"That's fine.","start":179.40501,"end":180.225,"sentiment":"neutral","sentiment_score":0.30829398334026337}],"sentiment":"neutral","sentiment_score":0.29823631048202515,"channel":0,"num_words":3,"start":178.925,"end":180.225},{"sentences":[{"text":"Bye.","start":179.83295,"end":180.33295,"sentiment":"neutral","sentiment_score":0.16579404473304749}],"sentiment":"neutral","sentiment_score":0.16579404473304749,"channel":1,"num_words":1,"start":179.83295,"end":180.33295}]},"summary":{"result":"success","short":"The customer, Raymond, is checking on the delivery of a product from Adelaide and is speaking with Ross from L L B P. Ross confirms that the product has been dispatched and provides the tracking details. Raymond thanks Charles for the information and asks for the tracking details to be provided by Ramon for further assistance."},"intents":{"segments":[{"text":"Raymond, just checking in about the delivery. Has the product been dispatched? See.","start_word":27,"end_word":39,"intents":[{"intent":"Check order status","confidence_score":0.13476181}]}]},"sentiments":{"segments":[{"text":"Hi, Gautam. This is speaking with Ray from Lidus.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.10052412003278732},{"text":"Good afternoon, Raymond.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.3701033592224121},{"text":"Ross here. How are you?","start_word":12,"end_word":16,"sentiment":"neutral","sentiment_score":0.31447869539260864},{"text":"Good, Ross. How are you? I'm good, man.","start_word":17,"end_word":24,"sentiment":"positive","sentiment_score":0.4162662625312805},{"text":"Ross sorry. Raymond, just checking in about the delivery. Has the product been dispatched? See. Which warehouse is your order? I believe it was from Adelaide. It's in Italy? Okay. Yeah. The indication was dispatched yesterday. Let me just see. Mhmm. Actually, we're getting calls from customers. Sorry? They're, like like, they need there was an alternate to the customers. So yeah. And they just Yeah. are making an inquiry, like, how soon. Yesterday. I think they should normally, it's the next business day. They should get it today. Let me check the tracking detail. Start. So the indication is is coming today. Also, now right now, it's in Sydney Northwest right now. Sydney. Yeah. Oh, okay. Alright. So it will be delivered hopefully to today itself. Correct. So the indication is that it's from the tracking Okay. Alright. detail. No Okay. worries. Also, if you can tell me the tracking details, Ramon would be really helpful. Okay. No problem.","start_word":25,"end_word":184,"sentiment":"neutral","sentiment_score":0.03214448690414429},{"text":"All good. Thanks, Charles.","start_word":185,"end_word":188,"sentiment":"positive","sentiment_score":0.4086407721042633},{"text":"Alright. That's fine. Bye.","start_word":189,"end_word":192,"sentiment":"neutral","sentiment_score":0.27648401260375977}],"average":{"sentiment":"neutral","sentiment_score":0.08599043706171342}}}}