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I made a call earlier, however, with routed the voice mail, and I really appreciate you ringing me back. So I was just calling earlier about Rosemary's activation. For us to continue or activate her service, we have to disconnect first your account. So before we disconnect and cancel your account totally, we have to settle your payment, Raha. So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her... Saw here that that there is a direct the... Direct card or direct debit that is saved on your account, but I still want to communicate with you before I process this one. Do I... Yes. I mean, before processing it, since this is a disconnection settlement, I just want to communicate this over with you before I process this since there was already a card that is saved on your account. I will need to process the settle... The outstanding balance amounting $9 and $5.00... Oh, let me just refresh my page. That's so fast. I've visited this earlier, and I'm still seeing... If I may ask, how would you make the payment? Because I'm still seeing here... Oh, One 30. $2.30. So the payment was made 2 thirty. Correct? Okay. And if I may ask, how did you make a payment? Did you do a bank account transfer or your credit card? Your credit card? Oh, debit card. Is there any way that you could also send me the payment receipt? Sometimes debit card usually is not real time reflect on on the payment. So for us to how about a transaction? Would you mind sending it to me? I can go ahead and provide you my email address. Okay. But do you have my email? I can provide it to you. Do you have melisa at airtel dot net dot a u? I can also... It's... I can provide you my email. It's m a r y. Hold on, Haraha. I I just want to make sure that you will be having my email address. Whenever you're ready, I'll go ahead and provide it to you. Okay. It's M for Mary, A for alpha, R for Romeo, Y for Yankee, N for Nancy... Yeah. N for Nancy, n. E for... No. It's letter n for Nancy, for Donna, n for nice. Yeah. Yeah. That's correct. It's followed by eforechoandthenlforLima@airtel.net.au. Marynel@airtel.net.au. Yeah. Airtel, a I r t e l, dot net dot a u. Alright. Thank you so much, Breha. 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My name is Mary. May I have your name, please? Hi, Naraha. How are you doing today?\n\nThat's good to hear. Yeah. I'm doing great as well. Thank you so much for asking. I made a call earlier, however, with routed the voice mail, and I really appreciate you ringing me back.\n\nSo I was just calling earlier about Rosemary's activation. For us to continue or activate her service, we have to disconnect first your account. So before we disconnect and cancel your account totally, we have to settle your payment, Raha. So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her... Saw here that that there is a direct the...\n\nDirect card or direct debit that is saved on your account, but I still want to communicate with you before I process this one. Do I... Yes. I mean, before processing it, since this is a disconnection settlement, I just want to communicate this over with you before I process this since there was already a card that is saved on your account. I will need to process the settle...\n\nThe outstanding balance amounting $9 and $5.00... Oh, let me just refresh my page. That's so fast. I've visited this earlier, and I'm still seeing... If I may ask, how would you make the payment?\n\nBecause I'm still seeing here... Oh, One 30. $2.30. So the payment was made 2 thirty. Correct?\n\nOkay. And if I may ask, how did you make a payment? Did you do a bank account transfer or your credit card? Your credit card? Oh, debit card.\n\nIs there any way that you could also send me the payment receipt? Sometimes debit card usually is not real time reflect on on the payment. So for us to how about a transaction? Would you mind sending it to me? I can go ahead and provide you my email address.\n\nOkay. But do you have my email? I can provide it to you. Do you have melisa at airtel dot net dot a u? I can also...\n\nIt's... I can provide you my email. It's m a r y. Hold on, Haraha. I I just want to make sure that you will be having my email address.\n\nWhenever you're ready, I'll go ahead and provide it to you. Okay. It's M for Mary, A for alpha, R for Romeo, Y for Yankee, N for Nancy... Yeah. N for Nancy, n.\n\nE for... No. It's letter n for Nancy, for Donna, n for nice. Yeah. Yeah.\n\nThat's correct. It's followed by eforechoandthenlforLima@airtel.net.au. Marynel@airtel.net.au. Yeah. Airtel, a I r t e l, dot net dot a u.\n\nAlright. Thank you so much, Breha. I'll be waiting for","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.8,"sentiment":"positive","sentiment_score":0.5048998713493347},{"text":"My name is Mary.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.20078720152378082},{"text":"May I have your name, please?","start":3.6799998,"end":4.98,"sentiment":"neutral","sentiment_score":0.16094143937031427},{"text":"Hi, Naraha.","start":7.8399997,"end":8.82,"sentiment":"neutral","sentiment_score":0.13754773885011673},{"text":"How are you doing today?","start":10.0,"end":11.46,"sentiment":"neutral","sentiment_score":0.32939294576644895}],"sentiment":"neutral","sentiment_score":0.2825162275270982,"num_words":22,"start":1.36,"end":11.46},{"sentences":[{"text":"That's good to 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to disconnect first your account.","start":29.960001,"end":36.92,"sentiment":"neutral","sentiment_score":0.04504437372088432},{"text":"So before we disconnect and cancel your account totally, we have to settle your payment, Raha.","start":36.92,"end":43.1,"sentiment":"neutral","sentiment_score":0.006241918541491032},{"text":"So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her...","start":43.515003,"end":53.535004,"sentiment":"neutral","sentiment_score":0.06700117461797264},{"text":"Saw here that that there is a direct the...","start":53.595,"end":59.98,"sentiment":"neutral","sentiment_score":-0.02441015073822604}],"sentiment":"neutral","sentiment_score":0.041567717078386954,"num_words":76,"start":23.985,"end":59.98},{"sentences":[{"text":"Direct card or direct debit that is saved on your account, but I still want to communicate with you before I process this 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Hi. Hey. Good. Thanks. How are you? Sorry? There's a direct debit. Oh, okay. You want to deactivate it and activate it now? I have paid already. I have I have already paid it. No. No. No. I already paid it. I have the receipt. I paid it 01:30. I paid it 01:30. I got I got the receipt. I paid the amount at 02:30. Sorry. $9.03. 9. Yeah. I made a payment to the correct day. Yeah. I paid by card. In a big card. I already made the payment. I didn't get any receipt. Yeah. I have a bank transaction. Can I know how to send it? Yeah. I will send it to that. Thank you. Thank you. Okay. Yeah. Is there anything apart from this? Sorry? Yeah. Yeah. You can. Yeah. I'll send the screenshot for that. Thank you. Okay. You want to send it? Yeah. Just give it to me now. I'll send it. Yeah. Yeah. Yeah. Yeah. M. M. And for November. Right? Yeah. M a r y n. M a r y n e l. A... 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net","start":298.93,"end":304.95,"sentiment":"neutral","sentiment_score":0.01629678284128507}],"sentiment":"neutral","sentiment_score":0.01629678284128507,"num_words":3,"start":298.93,"end":304.95}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you\n\nChannel 0: calling\n\nChannel 1: for go\n\nChannel 0: Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Rajesh Gupta Gumbati.\n\nChannel 0: Hi, Naraha.\n\nChannel 1: Hi.\n\nChannel 0: How are you doing today?\n\nChannel 1: Hey. Good. Thanks. How are you?\n\nChannel 0: That's good to hear. Yeah. I'm doing great as well. Thank you so much for asking. I made a call earlier, however, with routed the voice mail, and I really appreciate you ringing me back.\n\nSo I was just calling earlier about Rosemary's activation. For us to continue or activate her service, we have to disconnect first your account. So before we disconnect and cancel your account totally, we have to settle your payment, Raha. So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her... Saw here that that there is a direct the...\n\nDirect card or direct debit that is saved on your account, but I still want to communicate with you before I process this one.\n\nChannel 1: Sorry? There's a direct\n\nChannel 0: Do I...\n\nChannel 1: debit.\n\nChannel 0: Yes. I mean, before processing it, since this is a disconnection settlement, I just want to communicate this over with you before I process this since there was already a card that is saved on your account.\n\nChannel 1: Oh, okay. You want to deactivate it and activate it now?\n\nChannel 0: I will need to process the settle... The outstanding balance amounting $9 and\n\nChannel 1: I have paid already.\n\nChannel 0: $5.00...\n\nChannel 1: I have I have already\n\nChannel 0: Oh, let me just refresh my page. That's so fast. I've\n\nChannel 1: paid\n\nChannel 0: visited this earlier, and I'm still seeing...\n\nChannel 1: it.\n\nChannel 0: If I may ask, how would you make the payment? Because I'm still seeing here...\n\nChannel 1: No. No. No. I already paid it. I have the receipt.\n\nI paid\n\nChannel 0: Oh,\n\nChannel 1: it 01:30. I paid it 01:30. I got I got\n\nChannel 0: One\n\nChannel 1: the receipt.\n\nChannel 0: 30.\n\nChannel 1: I paid the amount at 02:30. Sorry. $9.03.\n\nChannel 0: $2.30. So the payment was\n\nChannel 1: 9.\n\nChannel 0: made 2 thirty. Correct?\n\nChannel 1: Yeah. I made a payment to the correct day.\n\nChannel 0: Okay. And if I may ask, how did you make a payment? Did you do a bank account transfer or your credit card?\n\nChannel 1: Yeah. I paid by card.\n\nChannel 0: Your credit card?\n\nChannel 1: In a big card.\n\nChannel 0: Oh, debit card.\n\nChannel 1: I already made the payment.\n\nChannel 0: Is there any way that you could also send me the payment receipt? Sometimes debit card usually is not real time reflect on on the payment. So for us to\n\nChannel 1: I didn't get any receipt.\n\nChannel 0: how about a transaction?\n\nChannel 1: Yeah. I have a bank transaction.\n\nChannel 0: Would you mind sending it to me?\n\nChannel 1: Can I know how to send it?\n\nChannel 0: I can go ahead and provide you my email address.\n\nChannel 1: Yeah. I will send it to that.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Thank you.\n\nChannel 0: But do you have my\n\nChannel 1: Okay.\n\nChannel 0: email? I can provide it to you.\n\nChannel 1: Yeah. Is there anything apart from this?\n\nChannel 0: Do you have melisa at airtel dot\n\nChannel 1: Sorry?\n\nChannel 0: net dot a u? I can also... It's... I can provide you my email. It's m\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Yeah.\n\nChannel 0: r y.\n\nChannel 1: You can. Yeah. I'll send the screenshot for that. Thank you.\n\nChannel 0: Hold on, Haraha. I I just want to make sure that you will be having my email address. Whenever you're ready, I'll go ahead and provide it to you.\n\nChannel 1: Okay. You want to send it? Yeah. Just give it to me now. I'll send it.\n\nChannel 0: Okay. It's M for Mary,\n\nChannel 1: Yeah.\n\nChannel 0: A for alpha,\n\nChannel 1: Yeah.\n\nChannel 0: R for Romeo,\n\nChannel 1: Yeah.\n\nChannel 0: Y for Yankee, N for Nancy...\n\nChannel 1: Yeah. M.\n\nChannel 0: Yeah. N for Nancy, n.\n\nChannel 1: M.\n\nChannel 0: E for... No. It's letter n for Nancy, for Donna, n for nice.\n\nChannel 1: And for November. Right?\n\nChannel 0: Yeah. Yeah. That's correct.\n\nChannel 1: Yeah. M a r y n.\n\nChannel 0: It's followed by eforechoandthenlforLima@airtel.net.au.\n\nChannel 1: M a r y n e l. A...\n\nChannel 0: Marynel@airtel.net.au.\n\nChannel 1: Atel\n\nChannel 0: Yeah. Airtel, a I r t e l,\n\nChannel 1: dot net\n\nChannel 0: dot net dot a u. Alright. Thank you so much, Breha. I'll be waiting for","paragraphs":[{"sentences":[{"text":"Thank 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service, we have to disconnect first your account.","start":29.960001,"end":36.92,"sentiment":"neutral","sentiment_score":0.04504437372088432},{"text":"So before we disconnect and cancel your account totally, we have to settle your payment, Raha.","start":36.92,"end":43.1,"sentiment":"neutral","sentiment_score":0.006241918541491032},{"text":"So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her...","start":43.515003,"end":53.535004,"sentiment":"neutral","sentiment_score":0.06700117461797264},{"text":"Saw here that that there is a direct the...","start":53.595,"end":59.98,"sentiment":"neutral","sentiment_score":-0.02441015073822604}],"sentiment":"neutral","sentiment_score":0.041567717078386954,"channel":0,"num_words":76,"start":23.985,"end":59.98},{"sentences":[{"text":"Direct card or direct debit that is saved on your account, but I still want to communicate with you before I process this 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for","start":313.86694,"end":317.64694,"sentiment":"positive","sentiment_score":0.354440251365304}],"sentiment":"positive","sentiment_score":0.39180543397863704,"channel":0,"num_words":15,"start":305.175,"end":317.64694}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Rajesh Gupta Gumbati to confirm payment for Rosemary's activation. The representative explains that they need to settle the payment before disconnection and confirms that the customer has a direct debit card. The customer asks for a receipt and the representative agrees to send it to them."},"intents":{"segments":[{"text":"I made a call earlier, however, with routed the voice mail, and I really appreciate you ringing me back. So I was just calling earlier about Rosemary's activation. For us to continue or activate her service, we have to disconnect first your account. So before we disconnect and cancel your account totally, we have to settle your payment, Raha.","start_word":52,"end_word":110,"intents":[{"intent":"Confirm service activation","confidence_score":0.11970598}]},{"text":"I already made the payment. Is there any way that you could also send me the payment receipt?","start_word":377,"end_word":394,"intents":[{"intent":"Send payment receipt","confidence_score":0.1977444}]}]},"sentiments":{"segments":[{"text":"Thank you for Thank calling you for Airtel.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4804023206233978},{"text":"go My name is Mary. May I have your name, please? Rajesh Gupta Gumbati. Hi, Naraha. Hi. How are you doing today? Hey.","start_word":8,"end_word":30,"sentiment":"neutral","sentiment_score":0.17141184210777283},{"text":"Good. Thanks. How are you? That's good to hear. Yeah. I'm doing great as well. Thank you so much for asking. I made a call earlier, however, with routed the voice mail, and I really appreciate you ringing me back.","start_word":31,"end_word":70,"sentiment":"positive","sentiment_score":0.4592815935611725},{"text":"So I was just calling earlier about Rosemary's activation. For us to continue or activate her service, we have to disconnect first your account. So before we disconnect and cancel your account totally, we have to settle your payment, Raha. So I was just calling to confirm that we'll be processing the payment right now so that we can activate her service as I also saw her... Saw here that that there is a direct the... Direct card or direct debit that is saved on your account, but I still want to communicate with you before I process this one. Sorry? There's a direct Do I... debit. Yes. I mean, before processing it, since this is a disconnection settlement, I just want to communicate this over with you before I process this since there was already a card that is saved on your account. Oh, okay. You want to deactivate it and activate it now? I will need to process the settle... The outstanding balance amounting $9 and I have paid already. $5.00... I have I have already Oh, let me just refresh my page. That's so fast. I've paid visited this earlier, and I'm still seeing... it. If I may ask, how would you make the payment? Because I'm still seeing here... No. No. No. I already paid it. I have the receipt. I paid Oh, it 01:30. I paid it 01:30. I got I got One the receipt. 30. I paid the amount at 02:30. Sorry. $9.03. $2.30. So the payment was 9. made 2 thirty. Correct? Yeah. I made a payment to the correct day. Okay. And if I may ask, how did you make a payment? Did you do a bank account transfer or your credit card? Yeah. I paid by card. Your credit card? In a big card. Oh, debit card. I already made the payment. Is there any way that you could also send me the payment receipt? Sometimes debit card usually is not real time reflect on on the payment. So for us to I didn't get any receipt. how about a transaction? Yeah. I have a bank transaction. Would you mind sending it to me? Can I know how to send it? I can go ahead and provide you my email address. Yeah. I will send it to that. Okay.","start_word":71,"end_word":458,"sentiment":"neutral","sentiment_score":-0.0196608072242786},{"text":"Thank you. Thank you.","start_word":459,"end_word":462,"sentiment":"positive","sentiment_score":0.4443155527114868},{"text":"But do you have my Okay. email? I can provide it to you. Yeah. Is there anything apart from this? Do you have melisa at airtel dot Sorry? net dot a u? I can also... It's... I can provide you my email. It's m Yeah. a Yeah. r y. You can. Yeah. I'll send the screenshot for that.","start_word":463,"end_word":520,"sentiment":"neutral","sentiment_score":0.044849250465631485},{"text":"Thank you.","start_word":521,"end_word":522,"sentiment":"positive","sentiment_score":0.3902210891246796},{"text":"Hold on, Haraha. I I just want to make sure that you will be having my email address. Whenever you're ready, I'll go ahead and provide it to you. Okay. You want to send it? Yeah. Just give it to me now. I'll send it. Okay. It's M for Mary, Yeah. A for alpha, Yeah. R for Romeo, Yeah. Y for Yankee, N for Nancy... Yeah. M. Yeah. N for Nancy, n. M. E for... No. It's letter n for Nancy, for Donna, n for nice. And for November. Right? Yeah. Yeah. That's correct. Yeah. M a r y n. It's followed by eforechoandthenlforLima@airtel.net.au. M a r y n e l. A... Marynel@airtel.net.au. Atel Yeah. Airtel, a I r t e l, dot net dot net dot a u. Alright.","start_word":523,"end_word":652,"sentiment":"neutral","sentiment_score":0.04075418785214424},{"text":"Thank you so much, Breha. I'll be waiting for","start_word":653,"end_word":661,"sentiment":"positive","sentiment_score":0.7037206888198853}],"average":{"sentiment":"neutral","sentiment_score":0.05817167245461798}}}}