{"metadata":{"transaction_key":"deprecated","request_id":"01a0b285-c102-7ea0-9a61-d7329f880abc","sha256":"4ff361be6a2a3c2abe986d54f56939df3b99f110a55e3b98a55faa88703c2f1b","created":"2026-09-18T03:18:26.555Z","duration":71.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":165,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":184},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Harvin calling from Gutter Green Forest. I'm just following up on the Gutter Cleaning service you inquired about through our website. Hi. Good morning. Is this Dee? Alright. This is Harlene calling from Gutter Green Forest. I'm just following up on the Gutter Clean service you inquired about through our website. Oh, alright. So, sir, when are you planning to have it done, or are you still interested in booking the service? Oh, okay. Alright. Thank you so much, mister Lee.","confidence":0.99902344,"words":[{"word":"hi","start":6.48,"end":6.8799996,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06765151023864746},{"word":"this","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06806173920631409},{"word":"is","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07270734757184982},{"word":"harvin","start":7.3599997,"end":7.7599998,"confidence":0.444458,"punctuated_word":"Harvin","sentiment":"neutral","sentiment_score":0.09268070757389069},{"word":"calling","start":7.7599998,"end":8.08,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07491324096918106},{"word":"from","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10833144187927246},{"word":"gutter","start":8.32,"end":8.639999,"confidence":0.67077637,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.06760276108980179},{"word":"green","start":8.639999,"end":8.96,"confidence":0.77441406,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.07318396121263504},{"word":"forest","start":8.96,"end":9.46,"confidence":0.9890137,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.08955340087413788},{"word":"i'm","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07175596803426743},{"word":"just","start":10.32,"end":10.719999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07139500975608826},{"word":"following","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.07760994136333466},{"word":"up","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.08496987074613571},{"word":"on","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0969637781381607},{"word":"the","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0737246572971344},{"word":"gutter","start":11.92,"end":12.24,"confidence":0.85717773,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.062103915959596634},{"word":"cleaning","start":12.24,"end":12.559999,"confidence":0.8330078,"punctuated_word":"Cleaning","sentiment":"neutral","sentiment_score":0.06571193039417267},{"word":"service","start":12.559999,"end":13.04,"confidence":0.8144531,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.08359473943710327},{"word":"you","start":13.04,"end":13.2,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08586838841438293},{"word":"inquired","start":13.2,"end":13.679999,"confidence":0.99609375,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":0.09289079159498216},{"word":"about","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08299317955970764},{"word":"through","start":14.88,"end":15.12,"confidence":0.8364258,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07818484306335449},{"word":"our","start":15.12,"end":15.36,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08765889704227448},{"word":"website","start":15.36,"end":15.86,"confidence":0.9970703,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.10661424696445464},{"word":"hi","start":33.72,"end":34.04,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10152818262577055},{"word":"good","start":34.04,"end":34.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.263696551322937},{"word":"morning","start":34.28,"end":34.78,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.18772125244140625},{"word":"is","start":34.92,"end":35.16,"confidence":0.9760742,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07372942566871643},{"word":"this","start":35.16,"end":35.48,"confidence":0.68896484,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08126023411750793},{"word":"dee","start":35.48,"end":35.98,"confidence":0.7536621,"punctuated_word":"Dee?","sentiment":"neutral","sentiment_score":0.08301136642694473},{"word":"alright","start":38.76,"end":39.26,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10463565587997437},{"word":"this","start":39.559998,"end":39.8,"confidence":0.98828125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06561241298913956},{"word":"is","start":39.8,"end":39.96,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05407246574759483},{"word":"harlene","start":39.96,"end":40.44,"confidence":0.6690674,"punctuated_word":"Harlene","sentiment":"neutral","sentiment_score":0.06741674244403839},{"word":"calling","start":40.44,"end":40.76,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04917701706290245},{"word":"from","start":40.76,"end":41.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07619417458772659},{"word":"gutter","start":41.0,"end":41.32,"confidence":0.7089844,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.050471361726522446},{"word":"green","start":41.32,"end":41.64,"confidence":0.43237305,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.046895794570446014},{"word":"forest","start":41.64,"end":42.14,"confidence":0.6838379,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.0773426815867424},{"word":"i'm","start":42.365,"end":42.605,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06132527440786362},{"word":"just","start":42.605,"end":42.845,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.056280139833688736},{"word":"following","start":42.845,"end":43.325,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.04296359792351723},{"word":"up","start":43.325,"end":43.645,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.048032332211732864},{"word":"on","start":43.645,"end":43.805,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05903178825974464},{"word":"the","start":43.805,"end":44.125,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05955184996128082},{"word":"gutter","start":44.125,"end":44.525,"confidence":0.99658203,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.04527026787400246},{"word":"clean","start":44.525,"end":44.845,"confidence":0.93115234,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.03721737861633301},{"word":"service","start":44.845,"end":45.245,"confidence":0.9892578,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.051420725882053375},{"word":"you","start":45.245,"end":45.405,"confidence":0.8881836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05348314344882965},{"word":"inquired","start":45.405,"end":45.885,"confidence":0.921875,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":0.04107866436243057},{"word":"about","start":45.885,"end":46.204998,"confidence":0.99609375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03814421966671944},{"word":"through","start":46.204998,"end":46.364998,"confidence":0.9951172,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.026810381561517715},{"word":"our","start":46.364998,"end":46.605,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.033223338425159454},{"word":"website","start":46.605,"end":47.105,"confidence":0.9719238,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.034057389944791794},{"word":"oh","start":50.525,"end":50.845,"confidence":0.9621582,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04968870058655739},{"word":"alright","start":50.845,"end":51.345,"confidence":0.9995117,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.009948334656655788},{"word":"so","start":53.725,"end":54.205,"confidence":0.984375,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.003542710095643997},{"word":"sir","start":54.205,"end":54.605,"confidence":1.0,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.008237557485699654},{"word":"when","start":54.605,"end":54.845,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0013443119823932648},{"word":"are","start":54.845,"end":55.004997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.017482927069067955},{"word":"you","start":55.004997,"end":55.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0016283094882965088},{"word":"planning","start":55.165,"end":55.565,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":-0.005211230367422104},{"word":"to","start":55.565,"end":55.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010774988681077955},{"word":"have","start":55.805,"end":55.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016096562147140503},{"word":"it","start":55.965,"end":56.125,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02463006228208542},{"word":"done","start":56.125,"end":56.625,"confidence":0.8093262,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":-0.02617548778653145},{"word":"or","start":57.08,"end":57.24,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03145588934421539},{"word":"are","start":57.24,"end":57.4,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02487358450889587},{"word":"you","start":57.4,"end":57.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008220281451940536},{"word":"still","start":57.48,"end":57.88,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.010105732828378676},{"word":"interested","start":57.88,"end":58.28,"confidence":1.0,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":-0.007977981120347977},{"word":"in","start":58.28,"end":58.44,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0018245764076709747},{"word":"booking","start":58.44,"end":58.84,"confidence":1.0,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":-0.007466278970241547},{"word":"the","start":58.84,"end":58.92,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021510306745767593},{"word":"service","start":58.92,"end":59.42,"confidence":1.0,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.027333499863743786},{"word":"oh","start":63.16,"end":63.48,"confidence":0.9904785,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008000664412975311},{"word":"okay","start":63.48,"end":63.98,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.038564350455999374},{"word":"alright","start":64.12,"end":64.6,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18251103162765503},{"word":"thank","start":64.6,"end":64.84,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5240470767021179},{"word":"you","start":64.84,"end":65.08,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6202267408370972},{"word":"so","start":65.08,"end":65.24,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.632095217704773},{"word":"much","start":65.24,"end":65.479996,"confidence":0.9995117,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.5763319730758667},{"word":"mister","start":65.479996,"end":65.88,"confidence":0.9921875,"punctuated_word":"mister","sentiment":"positive","sentiment_score":0.3938593566417694},{"word":"lee","start":65.88,"end":66.38,"confidence":0.9104004,"punctuated_word":"Lee.","sentiment":"neutral","sentiment_score":0.23683559894561768}],"paragraphs":{"transcript":"\nHi. This is Harvin calling from Gutter Green Forest. I'm just following up on the Gutter Cleaning service you inquired about through our website. Hi. Good morning.\n\nIs this Dee? Alright. This is Harlene calling from Gutter Green Forest. I'm just following up on the Gutter Clean service you inquired about through our website. Oh, alright.\n\nSo, sir, when are you planning to have it done, or are you still interested in booking the service? Oh, okay. Alright. Thank you so much, mister Lee.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.06765151023864746},{"text":"This is Harvin calling from Gutter Green Forest.","start":6.8799996,"end":9.46,"sentiment":"neutral","sentiment_score":0.08087932504713535},{"text":"I'm just following up on the Gutter Cleaning service you inquired about through our website.","start":10.08,"end":15.86,"sentiment":"neutral","sentiment_score":0.08146934385101},{"text":"Hi.","start":33.72,"end":34.04,"sentiment":"neutral","sentiment_score":0.10152818262577055},{"text":"Good morning.","start":34.04,"end":34.78,"sentiment":"neutral","sentiment_score":0.22570890188217163}],"sentiment":"neutral","sentiment_score":0.09221008351003682,"num_words":27,"start":6.48,"end":34.78},{"sentences":[{"text":"Is this Dee?","start":34.92,"end":35.98,"sentiment":"neutral","sentiment_score":0.0793336754043897},{"text":"Alright.","start":38.76,"end":39.26,"sentiment":"neutral","sentiment_score":0.10463565587997437},{"text":"This is Harlene calling from Gutter Green Forest.","start":39.559998,"end":42.14,"sentiment":"neutral","sentiment_score":0.060897831339389086},{"text":"I'm just following up on the Gutter Clean service you inquired about through our website.","start":42.365,"end":47.105,"sentiment":"neutral","sentiment_score":0.04585936615864436},{"text":"Oh, alright.","start":50.525,"end":51.345,"sentiment":"neutral","sentiment_score":-0.02981851762160659}],"sentiment":"neutral","sentiment_score":0.05027837206705891,"num_words":29,"start":34.92,"end":51.345},{"sentences":[{"text":"So, sir, when are you planning to have it done, or are you still interested in booking the service?","start":53.725,"end":59.42,"sentiment":"neutral","sentiment_score":-0.012267336151317546},{"text":"Oh, okay.","start":63.16,"end":63.98,"sentiment":"neutral","sentiment_score":0.023282507434487343},{"text":"Alright.","start":64.12,"end":64.6,"sentiment":"neutral","sentiment_score":0.18251103162765503},{"text":"Thank you so much, mister Lee.","start":64.6,"end":66.38,"sentiment":"positive","sentiment_score":0.49723266065120697}],"sentiment":"neutral","sentiment_score":0.10640687941174422,"num_words":28,"start":53.725,"end":66.38}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Yep. No. No. No. I'm done. No. No. I'm I'm done. Sorry.","confidence":0.99902344,"words":[{"word":"hi","start":0.08,"end":0.48,"confidence":0.99365234,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03825683891773224},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02734716609120369},{"word":"you","start":0.79999995,"end":0.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02045595273375511},{"word":"record","start":0.88,"end":1.28,"confidence":0.9892578,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.015547819435596466},{"word":"your","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01446749083697796},{"word":"name","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.014613145031034946},{"word":"and","start":1.76,"end":2.0,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016450051218271255},{"word":"reason","start":2.0,"end":2.32,"confidence":0.95166016,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01153566874563694},{"word":"for","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011746225878596306},{"word":"calling","start":2.56,"end":2.96,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.015538781881332396},{"word":"i'll","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01942722499370575},{"word":"see","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0221913643181324},{"word":"if","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.017161725088953972},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01227178331464529},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.015356836840510368},{"word":"is","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011565505526959896},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.014848757535219193},{"word":"thanks","start":20.175,"end":20.675,"confidence":0.7602539,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3584664463996887},{"word":"please","start":20.895,"end":21.295,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.12801265716552734},{"word":"stay","start":21.295,"end":21.455,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10238441824913024},{"word":"on","start":21.455,"end":21.615,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1199193000793457},{"word":"the","start":21.615,"end":21.775002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14573805034160614},{"word":"line","start":21.775002,"end":22.275002,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1914731562137604},{"word":"hello","start":31.98,"end":32.48,"confidence":0.85302734,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05677445977926254},{"word":"yep","start":37.42,"end":37.92,"confidence":0.9807129,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05506322532892227},{"word":"no","start":48.414997,"end":48.655,"confidence":0.98999023,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.37938693165779114},{"word":"no","start":48.655,"end":48.815,"confidence":0.9848633,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4559965133666992},{"word":"no","start":48.815,"end":48.975,"confidence":0.9536133,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5401636362075806},{"word":"i'm","start":48.975,"end":49.135,"confidence":0.9741211,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5334080457687378},{"word":"done","start":49.135,"end":49.635,"confidence":0.99365234,"punctuated_word":"done.","sentiment":"negative","sentiment_score":-0.4503699541091919},{"word":"no","start":60.53,"end":60.69,"confidence":0.90893555,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3244723081588745},{"word":"no","start":60.69,"end":60.85,"confidence":0.8503418,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3780864477157593},{"word":"i'm","start":60.85,"end":61.329998,"confidence":0.9147949,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3552647531032562},{"word":"i'm","start":61.329998,"end":61.489998,"confidence":0.97753906,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.38335120677948},{"word":"done","start":61.489998,"end":61.89,"confidence":0.73095703,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.3095514178276062},{"word":"sorry","start":61.89,"end":62.39,"confidence":0.73132324,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.15138888359069824}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nYep. No. No. No. I'm done.\n\nNo. No. I'm I'm done. Sorry.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.03825683891773224},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.016282843716908246},{"text":"Thanks.","start":20.175,"end":20.675,"sentiment":"positive","sentiment_score":0.3584664463996887},{"text":"Please stay on the line.","start":20.895,"end":22.275002,"sentiment":"neutral","sentiment_score":0.13750551640987396},{"text":"Hello?","start":31.98,"end":32.48,"sentiment":"neutral","sentiment_score":0.05677445977926254}],"sentiment":"neutral","sentiment_score":0.05839795110902438,"num_words":24,"start":0.08,"end":32.48},{"sentences":[{"text":"Yep.","start":37.42,"end":37.92,"sentiment":"neutral","sentiment_score":0.05506322532892227},{"text":"No.","start":48.414997,"end":48.655,"sentiment":"negative","sentiment_score":-0.37938693165779114},{"text":"No.","start":48.655,"end":48.815,"sentiment":"negative","sentiment_score":-0.4559965133666992},{"text":"No.","start":48.815,"end":48.975,"sentiment":"negative","sentiment_score":-0.5401636362075806},{"text":"I'm done.","start":48.975,"end":49.635,"sentiment":"negative","sentiment_score":-0.49188899993896484}],"sentiment":"negative","sentiment_score":-0.3840436426301797,"num_words":6,"start":37.42,"end":49.635},{"sentences":[{"text":"No.","start":60.53,"end":60.69,"sentiment":"neutral","sentiment_score":-0.3244723081588745},{"text":"No.","start":60.69,"end":60.85,"sentiment":"negative","sentiment_score":-0.3780864477157593},{"text":"I'm I'm done.","start":60.85,"end":61.89,"sentiment":"negative","sentiment_score":-0.34938912590344745},{"text":"Sorry.","start":61.89,"end":62.39,"sentiment":"neutral","sentiment_score":-0.15138888359069824}],"sentiment":"neutral","sentiment_score":-0.31701916952927905,"num_words":6,"start":60.53,"end":62.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Harvin calling from Gutter Green Forest. I'm just following up on the Gutter Cleaning service you inquired about through our website.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hi. Good morning. Is this Dee?\n\nChannel 1: Yep.\n\nChannel 0: Alright. This is Harlene calling from Gutter Green Forest. I'm just following up on the Gutter Clean service you inquired about through our website.\n\nChannel 1: No. No. No. I'm done.\n\nChannel 0: Oh, alright. So, sir, when are you planning to have it done, or are you still interested in booking the service?\n\nChannel 1: No. No. I'm I'm done. Sorry.\n\nChannel 0: Oh, okay. Alright. Thank you so much, mister Lee.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.03825683891773224},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.016282843716908246}],"sentiment":"neutral","sentiment_score":0.017575431669897893,"channel":1,"num_words":17,"start":0.08,"end":4.8199997},{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.06765151023864746},{"text":"This is Harvin calling from Gutter Green Forest.","start":6.8799996,"end":9.46,"sentiment":"neutral","sentiment_score":0.08087932504713535},{"text":"I'm just following up on the Gutter Cleaning service you inquired about through our website.","start":10.08,"end":15.86,"sentiment":"neutral","sentiment_score":0.08146934385101}],"sentiment":"neutral","sentiment_score":0.08069692784920335,"channel":0,"num_words":24,"start":6.48,"end":15.86},{"sentences":[{"text":"Thanks.","start":20.175,"end":20.675,"sentiment":"positive","sentiment_score":0.3584664463996887},{"text":"Please stay on the line.","start":20.895,"end":22.275002,"sentiment":"neutral","sentiment_score":0.13750551640987396},{"text":"Hello?","start":31.98,"end":32.48,"sentiment":"neutral","sentiment_score":0.05677445977926254}],"sentiment":"neutral","sentiment_score":0.15753835546118872,"channel":1,"num_words":7,"start":20.175,"end":32.48},{"sentences":[{"text":"Hi.","start":33.72,"end":34.04,"sentiment":"neutral","sentiment_score":0.10152818262577055},{"text":"Good morning.","start":34.04,"end":34.78,"sentiment":"neutral","sentiment_score":0.22570890188217163},{"text":"Is this Dee?","start":34.92,"end":35.98,"sentiment":"neutral","sentiment_score":0.0793336754043897}],"sentiment":"neutral","sentiment_score":0.13182450210054716,"channel":0,"num_words":6,"start":33.72,"end":35.98},{"sentences":[{"text":"Yep.","start":37.42,"end":37.92,"sentiment":"neutral","sentiment_score":0.05506322532892227}],"sentiment":"neutral","sentiment_score":0.05506322532892227,"channel":1,"num_words":1,"start":37.42,"end":37.92},{"sentences":[{"text":"Alright.","start":38.76,"end":39.26,"sentiment":"neutral","sentiment_score":0.10463565587997437},{"text":"This is Harlene calling from Gutter Green Forest.","start":39.559998,"end":42.14,"sentiment":"neutral","sentiment_score":0.060897831339389086},{"text":"I'm just following up on the Gutter Clean service you inquired about through our website.","start":42.365,"end":47.105,"sentiment":"neutral","sentiment_score":0.04585936615864436}],"sentiment":"neutral","sentiment_score":0.05332119995728135,"channel":0,"num_words":24,"start":38.76,"end":47.105},{"sentences":[{"text":"No.","start":48.414997,"end":48.655,"sentiment":"negative","sentiment_score":-0.37938693165779114},{"text":"No.","start":48.655,"end":48.815,"sentiment":"negative","sentiment_score":-0.4559965133666992},{"text":"No.","start":48.815,"end":48.975,"sentiment":"negative","sentiment_score":-0.5401636362075806},{"text":"I'm done.","start":48.975,"end":49.635,"sentiment":"negative","sentiment_score":-0.49188899993896484}],"sentiment":"negative","sentiment_score":-0.4718650162220001,"channel":1,"num_words":5,"start":48.414997,"end":49.635},{"sentences":[{"text":"Oh, alright.","start":50.525,"end":51.345,"sentiment":"neutral","sentiment_score":-0.02981851762160659},{"text":"So, sir, when are you planning to have it done, or are you still interested in booking the service?","start":53.725,"end":59.42,"sentiment":"neutral","sentiment_score":-0.012267336151317546}],"sentiment":"neutral","sentiment_score":-0.013938877243726026,"channel":0,"num_words":21,"start":50.525,"end":59.42},{"sentences":[{"text":"No.","start":60.53,"end":60.69,"sentiment":"neutral","sentiment_score":-0.3244723081588745},{"text":"No.","start":60.69,"end":60.85,"sentiment":"negative","sentiment_score":-0.3780864477157593},{"text":"I'm I'm done.","start":60.85,"end":61.89,"sentiment":"negative","sentiment_score":-0.34938912590344745},{"text":"Sorry.","start":61.89,"end":62.39,"sentiment":"neutral","sentiment_score":-0.15138888359069824}],"sentiment":"neutral","sentiment_score":-0.31701916952927905,"channel":1,"num_words":6,"start":60.53,"end":62.39},{"sentences":[{"text":"Oh, okay.","start":63.16,"end":63.98,"sentiment":"neutral","sentiment_score":0.023282507434487343},{"text":"Alright.","start":64.12,"end":64.6,"sentiment":"neutral","sentiment_score":0.18251103162765503},{"text":"Thank you so much, mister Lee.","start":64.6,"end":66.38,"sentiment":"positive","sentiment_score":0.49723266065120697}],"sentiment":"positive","sentiment_score":0.3569413344893191,"channel":0,"num_words":9,"start":63.16,"end":66.38}]},"summary":{"result":"success","short":"A representative from Gutter Green Forest called a customer named Dee to follow up on their inquiry about their service through their website. The customer declined any further services or inquiries and was done. The call ended with the representative thanking the customer and ending the call."},"intents":{"segments":[{"text":"This is Harvin calling from Gutter Green Forest. I'm just following up on the Gutter Cleaning service you inquired about through our website. Thanks.","start_word":18,"end_word":41,"intents":[{"intent":"Follow up on gutter clean service","confidence_score":0.13636291}]},{"text":"So, sir, when are you planning to have it done, or are you still interested in booking the service? No.","start_word":86,"end_word":105,"intents":[{"intent":"Inquire about service duration","confidence_score":0.0006715571}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. This is Harvin calling from Gutter Green Forest. I'm just following up on the Gutter Cleaning service you inquired about through our website.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.05504961684346199},{"text":"Thanks.","start_word":41,"end_word":41,"sentiment":"positive","sentiment_score":0.3584664463996887},{"text":"Please stay on the line. Hello? Hi. Good morning. Is this Dee? Yep. Alright. This is Harlene calling from Gutter Green Forest. I'm just following up on the Gutter Clean service you inquired about through our website.","start_word":42,"end_word":78,"sentiment":"neutral","sentiment_score":0.07865992933511734},{"text":"No. No. No. I'm done.","start_word":79,"end_word":83,"sentiment":"negative","sentiment_score":-0.4774598479270935},{"text":"Oh, alright. So, sir, when are you planning to have it done, or are you still interested in booking the service? No.","start_word":84,"end_word":105,"sentiment":"neutral","sentiment_score":-0.033929772675037384},{"text":"No. I'm I'm done.","start_word":106,"end_word":109,"sentiment":"negative","sentiment_score":-0.35911235213279724},{"text":"Sorry. Oh, okay. Alright.","start_word":110,"end_word":113,"sentiment":"neutral","sentiment_score":0.03754281625151634},{"text":"Thank you so much, mister Lee.","start_word":114,"end_word":119,"sentiment":"positive","sentiment_score":0.49220091104507446}],"average":{"sentiment":"neutral","sentiment_score":0.016724760117738144}}}}