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Because it should be at the one port. It's the blue port one. It says W A N. Is that am I right? You switched the cable? Yeah. The cable is Yeah. The cable is connected correctly at the NTT box. No. No need for you to change that one. No. It should be green, actually. At the router, can you see the blue port at the router? All. Okay. Can we try to connect it at the last port? The cable right now is connected at the first port at the back of your router. Right? Can we try yeah. LAN. Can we try to connect it to the LAN four instead? Okay. Send me a picture again, sorry, for for me for reference. Mhmm. The just the picture that you switched it to the LAN four. WPN? That's like a reset button, but you don't need to push that one because it might delete the credentials at the router. Yeah. Already received it. Hold on. Let me just check. Hang on. Let me just send it to you, the credentials. Hello, Basil? Yeah. I did send you another email as well, a response. So what are we going to do now is double check if the PPPoE credentials is entered correctly. Our back end team already configured the router, so the PPPoE username and password should be entered already there. But since we cannot establish a connection, we just need to double check if the right credentials was entered. So we need to log in to the router's interface. We need to log in to the router's interface to double check the credentials. Have you received my response? No. It's just an instruction. Sorry? Yeah. Have you received my email? Yeah. So open a browser on your laptop or computer. Then at the back of your router, there should be an IP address there written. Yeah. So device must be connected to the router's Wi Fi network even if it has no Internet yet to access the router's interface while checking. Is your are you using a laptop or a computer? Is it connected to the router's Wi Fi? No. It should be connected to the router's Wi Fi even though it has no Internet connection yet for you to access. You need to be connected to the router's Wi Fi. You said you saw five g and or 2.4 g? Yeah. Just connect either of either of that one. You'll also see the password at the back of your router. It says, like, Wi Fi keys, PIN, or Wi Fi Okay. Open a browser. Then at the address bar, type in the IP address printed at the back of your router as well. Once the IP address was entered, it will bring you to a web page where it will ask you a username and password. That's also written yeah. That's also written at the back of your router. Maybe the username you entered is incorrect or the password? Can you also send me a screenshot of the back details of the router for me to have a reference as well? Yeah. Usually, AdminAdmin. Okay. Can I have a picture of it? The on the details underneath the router. Okay. Okay. Yeah. Hang on. Hello? Yeah. I just send you on credentials. Is it okay if you try this one instead? Mhmm. Yeah. I just send it right now. Yeah. Are you still connected to the router's Wi Fi? Yeah. Username is same admin. Just change the password. Yeah. Does it work? Okay. Yeah. Okay. So go to the PPPoE settings under Internet or WAN settings. P p p o e. Yeah. Triple p o e. And mhmm. Can you see a username and password? Entered. Mhmm. Okay. Can you see p p p o e, triple p o e? Can you see username and password? Yeah. Kindly check if it match what what's Can you send me a screenshot, please? We just need to double check if the username and password is correct. Yeah. I just need the screenshot of it so that I can also see. Okay. Once you click the Internet, what can you see there? You can click the arrow. You cannot click the arrow. Can you go to settings? Below. What's in there? Can you click the one, w a n? And what's in there? What is the connection? Mhmm. What is the connection? Mhmm. You see the p p POE? Yeah. That one. Sorry? The username and password is? Mhmm. Can you send me screenshot, please? That the credentials are visible. I think this is a network fault. And can we also bring back the cable at the first port on your router, LAN one? Yeah. Let's keep it unplugged there back to the first port. The router. Did you bring back the cable, the LAN one? Yes. W a n. Yeah. Next to the power button. Right? Okay. Is it next to the power cable, the black cable on your router? Yeah. Let me check on your end as well. Yeah. It's showing now as online. Yeah. Can we try to use the Internet to double check? Yeah. It's just confused. But why earlier it's not connecting? Hang on. Let me just check your router. It is the WPS. I'm sorry. It's the Wi Fi key. Yeah. Let me just check. 50 Mbps. Yeah. 50 download for the download speed, then 20 for the upload speed. Is the engine not working now? Okay. Both are working. Either of the two. So the 2.4 works better for longer range, covers more of your house, more stable through walls and obstacles, but slightly slower speed compared to five g because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far as 2.4 and can be weaker through walls. Mhmm. Yeah. You can change the password via the router's interface as well. And where did we double check the credentials? It's also there. Sorry? No. No need for you to change the you mean the pass of the Wi Fi? Yeah. You just need to enter the IP address again, then go to settings. You see there, like, change password, Wi Fi password, or change Wi Fi name. Yeah. Just please don't change the PPPoE username and password, the one that we double checked earlier. Because it should be matched what's on our system to you to be able to to connect with the Internet. Yeah. It's all working? Okay. Great. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime. Okay. Thank you. Bye. 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Good afternoon. This is Maureen. Okay. Hold on.\n\nLet me just check. Hello, Basu? Yeah. Is there blue port at the back of your router? Yeah.\n\nIs there a blue port? Yeah. At the router? Okay. Because it should be at the one port.\n\nIt's the blue port one. It says W A N. Is that am I right? You switched the cable? Yeah.\n\nThe cable is Yeah. The cable is connected correctly at the NTT box. No. No need for you to change that one. No.\n\nIt should be green, actually. At the router, can you see the blue port at the router? All. Okay. Can we try to connect it at the last port?\n\nThe cable right now is connected at the first port at the back of your router. Right? Can we try yeah. LAN. Can we try to connect it to the LAN four instead?\n\nOkay. Send me a picture again, sorry, for for me for reference. Mhmm. The just the picture that you switched it to the LAN four. WPN?\n\nThat's like a reset button, but you don't need to push that one because it might delete the credentials at the router. Yeah. Already received it. Hold on. Let me just check.\n\nHang on. Let me just send it to you, the credentials. Hello, Basil? Yeah. I did send you another email as well, a response.\n\nSo what are we going to do now is double check if the PPPoE credentials is entered correctly. Our back end team already configured the router, so the PPPoE username and password should be entered already there. But since we cannot establish a connection, we just need to double check if the right credentials was entered. So we need to log in to the router's interface. We need to log in to the router's interface to double check the credentials.\n\nHave you received my response? No. It's just an instruction. Sorry? Yeah.\n\nHave you received my email? Yeah. So open a browser on your laptop or computer. Then at the back of your router, there should be an IP address there written. Yeah.\n\nSo device must be connected to the router's Wi Fi network even if it has no Internet yet to access the router's interface while checking. Is your are you using a laptop or a computer? Is it connected to the router's Wi Fi? No. It should be connected to the router's Wi Fi even though it has no Internet connection yet for you to access.\n\nYou need to be connected to the router's Wi Fi. You said you saw five g and or 2.4 g? Yeah. Just connect either of either of that one. You'll also see the password at the back of your router.\n\nIt says, like, Wi Fi keys, PIN, or Wi Fi Okay. Open a browser. Then at the address bar, type in the IP address printed at the back of your router as well. Once the IP address was entered, it will bring you to a web page where it will ask you a username and password. That's also written yeah.\n\nThat's also written at the back of your router. Maybe the username you entered is incorrect or the password? Can you also send me a screenshot of the back details of the router for me to have a reference as well? Yeah. Usually, AdminAdmin.\n\nOkay. Can I have a picture of it? The on the details underneath the router. Okay. Okay.\n\nYeah. Hang on. Hello? Yeah. I just send you on credentials.\n\nIs it okay if you try this one instead? Mhmm. Yeah. I just send it right now. Yeah.\n\nAre you still connected to the router's Wi Fi? Yeah. Username is same admin. Just change the password. Yeah.\n\nDoes it work? Okay. Yeah. Okay. So go to the PPPoE settings under Internet or WAN settings.\n\nP p p o e. Yeah. Triple p o e. And mhmm. Can you see a username and password?\n\nEntered. Mhmm. Okay. Can you see p p p o e, triple p o e? Can you see username and password?\n\nYeah. Kindly check if it match what what's Can you send me a screenshot, please? We just need to double check if the username and password is correct. Yeah. I just need the screenshot of it so that I can also see.\n\nOkay. Once you click the Internet, what can you see there? You can click the arrow. You cannot click the arrow. Can you go to settings?\n\nBelow. What's in there? Can you click the one, w a n? And what's in there? What is the connection?\n\nMhmm. What is the connection? Mhmm. You see the p p POE? Yeah.\n\nThat one. Sorry? The username and password is? Mhmm. Can you send me screenshot, please?\n\nThat the credentials are visible. I think this is a network fault. And can we also bring back the cable at the first port on your router, LAN one? Yeah. Let's keep it unplugged there back to the first port.\n\nThe router. Did you bring back the cable, the LAN one? Yes. W a n. Yeah.\n\nNext to the power button. Right? Okay. Is it next to the power cable, the black cable on your router? Yeah.\n\nLet me check on your end as well. Yeah. It's showing now as online. Yeah. Can we try to use the Internet to double check?\n\nYeah. It's just confused. But why earlier it's not connecting? Hang on. Let me just check your router.\n\nIt is the WPS. I'm sorry. It's the Wi Fi key. Yeah. Let me just check.\n\n50 Mbps. Yeah. 50 download for the download speed, then 20 for the upload speed. Is the engine not working now? Okay.\n\nBoth are working. Either of the two. So the 2.4 works better for longer range, covers more of your house, more stable through walls and obstacles, but slightly slower speed compared to five g because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far as 2.4 and can be weaker through walls. Mhmm. Yeah.\n\nYou can change the password via the router's interface as well. And where did we double check the credentials? It's also there. Sorry? No.\n\nNo need for you to change the you mean the pass of the Wi Fi? Yeah. You just need to enter the IP address again, then go to settings. You see there, like, change password, Wi Fi password, or change Wi Fi name. Yeah.\n\nJust please don't change the PPPoE username and password, the one that we double checked earlier. Because it should be matched what's on our system to you to be able to to connect with the Internet. Yeah. It's all working? Okay.\n\nGreat. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime. Okay. Thank you.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.28512412309646606},{"text":"Good afternoon.","start":1.12,"end":1.9399999,"sentiment":"positive","sentiment_score":0.5162779837846756},{"text":"This is Maureen.","start":2.08,"end":3.06,"sentiment":"positive","sentiment_score":0.3457132577896118},{"text":"Okay.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.10285502672195436},{"text":"Hold on.","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.05129782855510712}],"sentiment":"neutral","sentiment_score":0.2844745053185357,"num_words":9,"start":0.71999997,"end":10.08},{"sentences":[{"text":"Let me just check.","start":10.08,"end":11.219999,"sentiment":"neutral","sentiment_score":0.051067598164081573},{"text":"Hello, Basu?","start":74.395,"end":75.375,"sentiment":"neutral","sentiment_score":0.06428969278931618},{"text":"Yeah.","start":77.274994,"end":77.774994,"sentiment":"neutral","sentiment_score":0.04621480405330658},{"text":"Is there blue port at the back of your router?","start":77.91499,"end":80.895,"sentiment":"neutral","sentiment_score":0.012094950396567583},{"text":"Yeah.","start":85.03,"end":85.53,"sentiment":"neutral","sentiment_score":0.007210093084722757}],"sentiment":"neutral","sentiment_score":0.028179121074370213,"num_words":18,"start":10.08,"end":85.53},{"sentences":[{"text":"Is there a blue port?","start":87.11,"end":88.57,"sentiment":"neutral","sentiment_score":-0.0024274010211229324},{"text":"Yeah.","start":96.149994,"end":96.649994,"sentiment":"neutral","sentiment_score":-0.029548976570367813},{"text":"At the router?","start":102.445,"end":103.424995,"sentiment":"neutral","sentiment_score":-0.10198149581750234},{"text":"Okay.","start":112.329994,"end":112.649994,"sentiment":"neutral","sentiment_score":0.03736456483602524},{"text":"Because it should be at the one port.","start":112.649994,"end":114.89,"sentiment":"neutral","sentiment_score":0.04604146536439657}],"sentiment":"neutral","sentiment_score":0.0032258788123726845,"num_words":18,"start":87.11,"end":114.89},{"sentences":[{"text":"It's the blue port one.","start":114.89,"end":116.35,"sentiment":"neutral","sentiment_score":0.017155253142118455},{"text":"It says W A N.","start":117.13,"end":118.909996,"sentiment":"neutral","sentiment_score":0.0045693784952163695},{"text":"Is that am I right?","start":122.97,"end":124.335,"sentiment":"neutral","sentiment_score":0.022178808227181435},{"text":"You switched the cable?","start":131.375,"end":132.915,"sentiment":"neutral","sentiment_score":-0.012907252181321383},{"text":"Yeah.","start":149.81,"end":150.12999,"sentiment":"neutral","sentiment_score":0.03285060450434685}],"sentiment":"neutral","sentiment_score":0.01003693975508213,"num_words":20,"start":114.89,"end":150.12999},{"sentences":[{"text":"The cable is Yeah.","start":150.12999,"end":152.56071,"sentiment":"neutral","sentiment_score":0.033524337224662304},{"text":"The cable is connected correctly at the NTT box.","start":152.56071,"end":154.135,"sentiment":"neutral","sentiment_score":0.08527044496602482},{"text":"No.","start":155.875,"end":156.375,"sentiment":"neutral","sentiment_score":-0.16710931062698364},{"text":"No need for you to change that one.","start":157.235,"end":159.17499,"sentiment":"neutral","sentiment_score":-0.2429307047277689},{"text":"No.","start":168.27,"end":168.59,"sentiment":"neutral","sentiment_score":-0.07752499729394913}],"sentiment":"neutral","sentiment_score":-0.055936895310878754,"num_words":23,"start":150.12999,"end":168.59},{"sentences":[{"text":"It should be green, actually.","start":168.59,"end":170.37,"sentiment":"neutral","sentiment_score":-0.0449887178838253},{"text":"At the router, can you see the blue port at the router?","start":172.35,"end":175.97,"sentiment":"neutral","sentiment_score":-0.018849064751217764},{"text":"All.","start":179.87,"end":180.37,"sentiment":"neutral","sentiment_score":-0.024163011461496353},{"text":"Okay.","start":183.435,"end":183.935,"sentiment":"neutral","sentiment_score":0.019464068114757534},{"text":"Can we try to connect it at the last port?","start":184.395,"end":187.055,"sentiment":"neutral","sentiment_score":0.0028990671038627625}],"sentiment":"neutral","sentiment_score":-0.014718642715236237,"num_words":29,"start":168.59,"end":187.055},{"sentences":[{"text":"The cable right now is connected at the first port at the back of your router.","start":191.275,"end":195.355,"sentiment":"neutral","sentiment_score":-0.0027680404018610716},{"text":"Right?","start":195.355,"end":195.855,"sentiment":"neutral","sentiment_score":-0.006096345372498035},{"text":"Can we try yeah.","start":198.03,"end":199.95,"sentiment":"neutral","sentiment_score":-0.009580662241205573},{"text":"LAN.","start":199.95,"end":200.45,"sentiment":"neutral","sentiment_score":-0.011312637478113174},{"text":"Can we try to connect it to the LAN four instead?","start":200.99,"end":204.45,"sentiment":"neutral","sentiment_score":-0.014275042424825106}],"sentiment":"neutral","sentiment_score":-0.007789264997523843,"num_words":33,"start":191.275,"end":204.45},{"sentences":[{"text":"Okay.","start":217.935,"end":218.415,"sentiment":"neutral","sentiment_score":-0.0006955210119485855},{"text":"Send me a picture again, sorry, for for me for reference.","start":218.415,"end":224.11499,"sentiment":"neutral","sentiment_score":-0.028222922743721443},{"text":"Mhmm.","start":224.495,"end":224.995,"sentiment":"neutral","sentiment_score":-0.011061146855354307},{"text":"The just the picture that you switched it to the LAN four.","start":226.175,"end":230.75,"sentiment":"neutral","sentiment_score":-0.03843759559094906},{"text":"WPN?","start":336.19,"end":336.69,"sentiment":"neutral","sentiment_score":-0.02332889288663864}],"sentiment":"neutral","sentiment_score":-0.031030340693317927,"num_words":26,"start":217.935,"end":336.69},{"sentences":[{"text":"That's like a reset button, but you don't need to push that one because it might delete the credentials at the router.","start":340.91,"end":351.77502,"sentiment":"neutral","sentiment_score":-0.1288906955583529},{"text":"Yeah.","start":357.595,"end":358.095,"sentiment":"neutral","sentiment_score":0.12097044289112092},{"text":"Already received it.","start":358.155,"end":359.535,"sentiment":"neutral","sentiment_score":0.14483512938022614},{"text":"Hold on.","start":360.795,"end":361.195,"sentiment":"neutral","sentiment_score":0.07459994032979012},{"text":"Let me just check.","start":361.195,"end":362.255,"sentiment":"neutral","sentiment_score":0.07783284597098827}],"sentiment":"neutral","sentiment_score":-0.056862131459638476,"num_words":32,"start":340.91,"end":362.255},{"sentences":[{"text":"Hang on.","start":396.15,"end":396.47,"sentiment":"neutral","sentiment_score":0.02623244747519493},{"text":"Let me just send it to you, the credentials.","start":396.47,"end":398.73,"sentiment":"neutral","sentiment_score":0.05334186553955078},{"text":"Hello, Basil?","start":492.09,"end":492.91,"sentiment":"neutral","sentiment_score":0.08527204766869545},{"text":"Yeah.","start":494.33002,"end":494.65,"sentiment":"neutral","sentiment_score":0.1340399980545044},{"text":"I did send you another email as well, a response.","start":494.65,"end":498.83002,"sentiment":"neutral","sentiment_score":0.14210840538144112}],"sentiment":"neutral","sentiment_score":0.09409207633386056,"num_words":24,"start":396.15,"end":498.83002},{"sentences":[{"text":"So what are we going to do now is double check if the PPPoE credentials is entered correctly.","start":500.01,"end":506.43,"sentiment":"neutral","sentiment_score":0.07607452799048689},{"text":"Our back end team already configured the router, so the PPPoE username and password should be entered already there.","start":506.82498,"end":513.96497,"sentiment":"neutral","sentiment_score":0.09137455726924695},{"text":"But since we cannot establish a connection, we just need to double check if the right credentials was entered.","start":514.105,"end":521.165,"sentiment":"neutral","sentiment_score":-0.061395181048857536},{"text":"So we need to log in to the router's interface.","start":522.1,"end":524.6,"sentiment":"neutral","sentiment_score":-0.11925312187522649},{"text":"We need to log in to the router's interface to double check the credentials.","start":529.69995,"end":533.16,"sentiment":"neutral","sentiment_score":-0.02732870721125177}],"sentiment":"neutral","sentiment_score":0.004547706653829664,"num_words":80,"start":500.01,"end":533.16},{"sentences":[{"text":"Have you received my response?","start":539.595,"end":541.135,"sentiment":"neutral","sentiment_score":0.0058253612369298935},{"text":"No.","start":544.95496,"end":545.355,"sentiment":"neutral","sentiment_score":-0.22171670198440552},{"text":"It's just an instruction.","start":545.355,"end":546.495,"sentiment":"neutral","sentiment_score":-0.1688680276274681},{"text":"Sorry?","start":558.11005,"end":558.61005,"sentiment":"neutral","sentiment_score":-0.0663769543170929},{"text":"Yeah.","start":562.435,"end":562.915,"sentiment":"neutral","sentiment_score":-0.0101717384532094}],"sentiment":"neutral","sentiment_score":-0.0787175582566609,"num_words":12,"start":539.595,"end":562.915},{"sentences":[{"text":"Have you received my email?","start":562.915,"end":565.175,"sentiment":"neutral","sentiment_score":-0.02357747368514538},{"text":"Yeah.","start":567.555,"end":568.055,"sentiment":"neutral","sentiment_score":-0.008731522597372532},{"text":"So open a browser on your laptop or computer.","start":568.355,"end":571.075,"sentiment":"neutral","sentiment_score":-0.02828372476829423},{"text":"Then at the back of your router, there should be an IP address there written.","start":571.075,"end":576.39996,"sentiment":"neutral","sentiment_score":-0.029579509794712067},{"text":"Yeah.","start":643.445,"end":643.685,"sentiment":"neutral","sentiment_score":-0.08873298019170761}],"sentiment":"neutral","sentiment_score":-0.02947090455000439,"num_words":31,"start":562.915,"end":643.685},{"sentences":[{"text":"So device must be connected to the router's Wi Fi network even if it has no Internet yet to access the router's interface while checking.","start":643.685,"end":655.53,"sentiment":"neutral","sentiment_score":-0.16364824935793876},{"text":"Is your are you using a laptop or a computer?","start":718.055,"end":720.475,"sentiment":"neutral","sentiment_score":0.002991915913298726},{"text":"Is it connected to the router's Wi Fi?","start":725.815,"end":728.075,"sentiment":"neutral","sentiment_score":-0.0054605050245299935},{"text":"No.","start":733.25995,"end":733.5,"sentiment":"neutral","sentiment_score":-0.0946761667728424},{"text":"It should be connected to the router's Wi Fi even though it has no Internet connection yet for you to access.","start":733.5,"end":741.27997,"sentiment":"neutral","sentiment_score":-0.11727885653575261}],"sentiment":"neutral","sentiment_score":-0.10250005029285184,"num_words":65,"start":643.685,"end":741.27997},{"sentences":[{"text":"You need to be connected to the router's Wi Fi.","start":742.06,"end":744.8,"sentiment":"neutral","sentiment_score":-0.04847375862300396},{"text":"You said you saw five g and or 2.4 g?","start":751.90497,"end":756.245,"sentiment":"neutral","sentiment_score":-0.0023424936458468436},{"text":"Yeah.","start":758.46497,"end":758.96497,"sentiment":"neutral","sentiment_score":0.016227170825004578},{"text":"Just connect either of either of that one.","start":759.105,"end":763.69,"sentiment":"neutral","sentiment_score":0.008698286721482873},{"text":"You'll also see the password at the back of your router.","start":768.23,"end":771.20996,"sentiment":"neutral","sentiment_score":-0.004336258280090988}],"sentiment":"neutral","sentiment_score":-0.011751197479316033,"num_words":40,"start":742.06,"end":771.20996},{"sentences":[{"text":"It says, like, Wi Fi keys, PIN, or Wi Fi Okay.","start":771.67,"end":811.645,"sentiment":"neutral","sentiment_score":0.00739916092292829},{"text":"Open a browser.","start":812.665,"end":813.645,"sentiment":"neutral","sentiment_score":0.00691749124477307},{"text":"Then at the address bar, type in the IP address printed at the back of your router as well.","start":818.36005,"end":824.7,"sentiment":"neutral","sentiment_score":0.016080724859708233},{"text":"Once the IP address was entered, it will bring you to a web page where it will ask you a username and password.","start":837.91504,"end":845.9,"sentiment":"neutral","sentiment_score":0.03733333937175896},{"text":"That's also written yeah.","start":848.44,"end":850.12,"sentiment":"neutral","sentiment_score":-0.044488826766610146}],"sentiment":"neutral","sentiment_score":0.018139808578416704,"num_words":60,"start":771.67,"end":850.12},{"sentences":[{"text":"That's also written at the back of your router.","start":850.12,"end":852.22,"sentiment":"neutral","sentiment_score":-0.038567490668760404},{"text":"Maybe the username you entered is incorrect or the password?","start":869.82996,"end":873.85,"sentiment":"neutral","sentiment_score":-0.257728835940361},{"text":"Can you also send me a screenshot of the back details of the router for me to have a reference as well?","start":889.935,"end":902.94995,"sentiment":"neutral","sentiment_score":0.011507405391470953},{"text":"Yeah.","start":903.32996,"end":903.82996,"sentiment":"neutral","sentiment_score":-0.0647045373916626},{"text":"Usually, AdminAdmin.","start":907.57,"end":909.43,"sentiment":"neutral","sentiment_score":-0.06920409947633743}],"sentiment":"neutral","sentiment_score":-0.06532603620805523,"num_words":44,"start":850.12,"end":909.43},{"sentences":[{"text":"Okay.","start":916.325,"end":916.825,"sentiment":"neutral","sentiment_score":-0.0359184555709362},{"text":"Can I have a picture of it?","start":926.67,"end":928.61,"sentiment":"neutral","sentiment_score":-0.0652511678636074},{"text":"The on the details underneath the router.","start":929.63,"end":933.41,"sentiment":"neutral","sentiment_score":0.02247288024851254},{"text":"Okay.","start":935.63,"end":936.13,"sentiment":"neutral","sentiment_score":0.08359626680612564},{"text":"Okay.","start":1007.225,"end":1007.725,"sentiment":"neutral","sentiment_score":0.06098534166812897}],"sentiment":"neutral","sentiment_score":-0.011222638847196804,"num_words":17,"start":916.325,"end":1007.725},{"sentences":[{"text":"Yeah.","start":1077.6549,"end":1077.975,"sentiment":"neutral","sentiment_score":0.03697854280471802},{"text":"Hang on.","start":1077.975,"end":1078.715,"sentiment":"neutral","sentiment_score":0.016989252530038357},{"text":"Hello?","start":1139.455,"end":1139.955,"sentiment":"neutral","sentiment_score":0.02557218447327614},{"text":"Yeah.","start":1141.53,"end":1141.77,"sentiment":"neutral","sentiment_score":0.04019095003604889},{"text":"I just send you on credentials.","start":1141.77,"end":1143.9501,"sentiment":"neutral","sentiment_score":0.04243577395876249}],"sentiment":"neutral","sentiment_score":0.03557589328424497,"num_words":11,"start":1077.6549,"end":1143.9501},{"sentences":[{"text":"Is it okay if you try this one instead?","start":1144.17,"end":1146.27,"sentiment":"neutral","sentiment_score":0.06157557045420011},{"text":"Mhmm.","start":1148.3301,"end":1148.8301,"sentiment":"neutral","sentiment_score":0.02809680998325348},{"text":"Yeah.","start":1167.2251,"end":1167.545,"sentiment":"neutral","sentiment_score":0.04403572529554367},{"text":"I just send it right now.","start":1167.545,"end":1169.165,"sentiment":"neutral","sentiment_score":0.05807745270431042},{"text":"Yeah.","start":1210.925,"end":1211.405,"sentiment":"neutral","sentiment_score":0.00825406052172184}],"sentiment":"neutral","sentiment_score":0.05461285811745458,"num_words":18,"start":1144.17,"end":1211.405},{"sentences":[{"text":"Are you still connected to the router's Wi Fi?","start":1211.405,"end":1213.905,"sentiment":"neutral","sentiment_score":-0.007217756576008267},{"text":"Yeah.","start":1277.09,"end":1277.59,"sentiment":"neutral","sentiment_score":-0.006130840629339218},{"text":"Username is same admin.","start":1277.73,"end":1279.59,"sentiment":"neutral","sentiment_score":-0.01670493045821786},{"text":"Just change the password.","start":1279.81,"end":1281.1901,"sentiment":"neutral","sentiment_score":-0.0464555723592639},{"text":"Yeah.","start":1285.17,"end":1285.67,"sentiment":"neutral","sentiment_score":0.025407297536730766}],"sentiment":"neutral","sentiment_score":-0.015701334923505783,"num_words":19,"start":1211.405,"end":1285.67},{"sentences":[{"text":"Does it work?","start":1296.225,"end":1297.2051,"sentiment":"neutral","sentiment_score":0.035286894689003624},{"text":"Okay.","start":1299.5851,"end":1300.0851,"sentiment":"neutral","sentiment_score":0.012400681152939796},{"text":"Yeah.","start":1313.4349,"end":1313.9349,"sentiment":"neutral","sentiment_score":-0.02804292738437653},{"text":"Okay.","start":1314.075,"end":1314.5549,"sentiment":"neutral","sentiment_score":-0.008655443787574768},{"text":"So go to the PPPoE settings under Internet or WAN settings.","start":1314.5549,"end":1324.015,"sentiment":"neutral","sentiment_score":-0.007112846709787846}],"sentiment":"neutral","sentiment_score":0.0001953929553137106,"num_words":17,"start":1296.225,"end":1324.015},{"sentences":[{"text":"P p p o e.","start":1329.4099,"end":1330.37,"sentiment":"neutral","sentiment_score":-0.0032494723331183196},{"text":"Yeah.","start":1330.37,"end":1330.77,"sentiment":"neutral","sentiment_score":0.003982294350862503},{"text":"Triple p o e.","start":1330.77,"end":1332.07,"sentiment":"neutral","sentiment_score":-0.0004745851038023829},{"text":"And mhmm.","start":1332.9299,"end":1334.63,"sentiment":"neutral","sentiment_score":-0.005494706332683563},{"text":"Can you see a username and password?","start":1335.1699,"end":1337.19,"sentiment":"neutral","sentiment_score":-0.006256807329399245}],"sentiment":"neutral","sentiment_score":-0.0036289721947947613,"num_words":19,"start":1329.4099,"end":1337.19},{"sentences":[{"text":"Entered.","start":1338.0499,"end":1338.5499,"sentiment":"neutral","sentiment_score":-0.023726269602775577},{"text":"Mhmm.","start":1343.235,"end":1343.3151,"sentiment":"neutral","sentiment_score":-0.018862130120396618},{"text":"Okay.","start":1343.3151,"end":1343.8151,"sentiment":"neutral","sentiment_score":0.000577310100197792},{"text":"Can you see p p p o e, triple p o e?","start":1352.515,"end":1355.8151,"sentiment":"neutral","sentiment_score":0.003638468163747651},{"text":"Can you see username and password?","start":1362.1699,"end":1365.15,"sentiment":"neutral","sentiment_score":-0.001357424072921276}],"sentiment":"neutral","sentiment_score":-0.0003092388616919166,"num_words":21,"start":1338.0499,"end":1365.15},{"sentences":[{"text":"Yeah.","start":1373.895,"end":1374.135,"sentiment":"neutral","sentiment_score":0.030446292832493786},{"text":"Kindly check if it match what what's Can you send me a screenshot, please?","start":1374.135,"end":1393.87,"sentiment":"neutral","sentiment_score":-0.06386763123529297},{"text":"We just need to double check if the username and password is correct.","start":1433.335,"end":1437.0,"sentiment":"neutral","sentiment_score":-0.07904385689359444},{"text":"Yeah.","start":1457.225,"end":1457.725,"sentiment":"neutral","sentiment_score":0.010376524180173874},{"text":"I just need the screenshot of it so that I can also see.","start":1458.345,"end":1461.51,"sentiment":"neutral","sentiment_score":-0.007380870099251087}],"sentiment":"neutral","sentiment_score":-0.04706774931401014,"num_words":42,"start":1373.895,"end":1461.51},{"sentences":[{"text":"Okay.","start":1499.59,"end":1500.09,"sentiment":"neutral","sentiment_score":0.03107205405831337},{"text":"Once you click the Internet, what can you see there?","start":1598.48,"end":1601.94,"sentiment":"neutral","sentiment_score":0.009125849138945341},{"text":"You can click the arrow.","start":1608.32,"end":1609.7799,"sentiment":"neutral","sentiment_score":-0.07600485160946846},{"text":"You cannot click the arrow.","start":1612.2949,"end":1613.7549,"sentiment":"neutral","sentiment_score":-0.11705254465341568},{"text":"Can you go to settings?","start":1627.6,"end":1628.9,"sentiment":"neutral","sentiment_score":-0.007522971741855145}],"sentiment":"neutral","sentiment_score":-0.03386812671445883,"num_words":26,"start":1499.59,"end":1628.9},{"sentences":[{"text":"Below.","start":1631.52,"end":1632.02,"sentiment":"neutral","sentiment_score":-0.00972485076636076},{"text":"What's in there?","start":1635.6,"end":1636.66,"sentiment":"neutral","sentiment_score":-0.005821250689526399},{"text":"Can you click the one, w a n?","start":1655.3099,"end":1657.89,"sentiment":"neutral","sentiment_score":0.009871874121017754},{"text":"And what's in there?","start":1660.19,"end":1661.33,"sentiment":"neutral","sentiment_score":-0.001519396377261728},{"text":"What is the connection?","start":1669.2351,"end":1670.375,"sentiment":"neutral","sentiment_score":-0.017592730466276407}],"sentiment":"neutral","sentiment_score":-0.0012331058620475232,"num_words":20,"start":1631.52,"end":1670.375},{"sentences":[{"text":"Mhmm.","start":1670.9951,"end":1671.395,"sentiment":"neutral","sentiment_score":-0.013532843440771105},{"text":"What is the connection?","start":1671.395,"end":1672.535,"sentiment":"neutral","sentiment_score":-0.021203462965786457},{"text":"Mhmm.","start":1681.52,"end":1682.02,"sentiment":"neutral","sentiment_score":-0.006226575467735529},{"text":"You see the p p POE?","start":1683.6799,"end":1685.86,"sentiment":"neutral","sentiment_score":-0.036392007023096085},{"text":"Yeah.","start":1686.4,"end":1686.72,"sentiment":"neutral","sentiment_score":0.016072794795036316}],"sentiment":"neutral","sentiment_score":-0.02360403985501482,"num_words":13,"start":1670.9951,"end":1686.72},{"sentences":[{"text":"That one.","start":1686.72,"end":1687.46,"sentiment":"neutral","sentiment_score":0.005459291860461235},{"text":"Sorry?","start":1694.855,"end":1695.335,"sentiment":"neutral","sentiment_score":-0.030896365642547607},{"text":"The username and password is?","start":1695.335,"end":1697.2749,"sentiment":"neutral","sentiment_score":-0.020201277732849122},{"text":"Mhmm.","start":1705.735,"end":1706.235,"sentiment":"neutral","sentiment_score":0.01657089591026306},{"text":"Can you send me screenshot, please?","start":1714.49,"end":1716.43,"sentiment":"neutral","sentiment_score":0.012036457657814026}],"sentiment":"neutral","sentiment_score":-0.002146301915248235,"num_words":15,"start":1686.72,"end":1716.43},{"sentences":[{"text":"That the credentials are visible.","start":1719.29,"end":1721.31,"sentiment":"neutral","sentiment_score":0.03078364208340645},{"text":"I think this is a network fault.","start":1721.93,"end":1733.195,"sentiment":"neutral","sentiment_score":-0.19207931416375296},{"text":"And can we also bring back the cable at the first port on your router, LAN one?","start":1736.35,"end":1742.61,"sentiment":"neutral","sentiment_score":-0.04150420975159196},{"text":"Yeah.","start":1744.51,"end":1745.01,"sentiment":"neutral","sentiment_score":0.02472013235092163},{"text":"Let's keep it unplugged there back to the first port.","start":1748.0299,"end":1751.865,"sentiment":"neutral","sentiment_score":0.011420139484107495}],"sentiment":"neutral","sentiment_score":-0.043932175682857635,"num_words":40,"start":1719.29,"end":1751.865},{"sentences":[{"text":"The router.","start":1756.425,"end":1757.165,"sentiment":"neutral","sentiment_score":0.009557734709233046},{"text":"Did you bring back the cable, the LAN one?","start":1772.5499,"end":1775.69,"sentiment":"neutral","sentiment_score":0.05135286081996229},{"text":"Yes.","start":1778.71,"end":1779.21,"sentiment":"neutral","sentiment_score":0.010896330699324608},{"text":"W a n.","start":1781.965,"end":1783.1849,"sentiment":"neutral","sentiment_score":0.004044712365915378},{"text":"Yeah.","start":1799.17,"end":1799.67,"sentiment":"neutral","sentiment_score":0.04279936105012894}],"sentiment":"neutral","sentiment_score":0.0341950653528329,"num_words":16,"start":1756.425,"end":1799.67},{"sentences":[{"text":"Next to the power button.","start":1799.89,"end":1801.81,"sentiment":"neutral","sentiment_score":0.03234487250447273},{"text":"Right?","start":1801.81,"end":1802.31,"sentiment":"neutral","sentiment_score":0.025953438133001328},{"text":"Okay.","start":1810.9451,"end":1811.265,"sentiment":"neutral","sentiment_score":0.04095269739627838},{"text":"Is it next to the power cable, the black cable on your 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WPS.","start":1853.8501,"end":1855.15,"sentiment":"neutral","sentiment_score":-0.041476959362626076},{"text":"I'm sorry.","start":1856.81,"end":1857.37,"sentiment":"neutral","sentiment_score":-0.16858691722154617},{"text":"It's the Wi Fi key.","start":1857.37,"end":1858.75,"sentiment":"neutral","sentiment_score":-0.12317875027656555},{"text":"Yeah.","start":1861.29,"end":1861.79,"sentiment":"neutral","sentiment_score":-0.01500994712114334},{"text":"Let me just check.","start":1908.29,"end":1909.51,"sentiment":"neutral","sentiment_score":0.016947885509580374}],"sentiment":"neutral","sentiment_score":-0.06663711427245289,"num_words":16,"start":1853.8501,"end":1909.51},{"sentences":[{"text":"50 Mbps.","start":1909.89,"end":1912.15,"sentiment":"neutral","sentiment_score":0.035481929779052734},{"text":"Yeah.","start":1912.4501,"end":1912.9501,"sentiment":"neutral","sentiment_score":0.03804091736674309},{"text":"50 download for the download speed, then 20 for the upload 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but doesn't travel as far as 2.4 and can be weaker through walls.","start":1946.415,"end":1970.87,"sentiment":"neutral","sentiment_score":0.034502983368078215},{"text":"Mhmm.","start":1972.8501,"end":1973.3501,"sentiment":"neutral","sentiment_score":0.01513072568923235},{"text":"Yeah.","start":2016.34,"end":2016.82,"sentiment":"neutral","sentiment_score":0.05636781454086304}],"sentiment":"neutral","sentiment_score":0.03536500141822866,"num_words":70,"start":1939.02,"end":2016.82},{"sentences":[{"text":"You can change the password via the router's interface as well.","start":2016.82,"end":2023.64,"sentiment":"neutral","sentiment_score":0.04075917703184215},{"text":"And where did we double check the credentials?","start":2023.86,"end":2026.76,"sentiment":"neutral","sentiment_score":0.009164547082036734},{"text":"It's also there.","start":2028.58,"end":2029.72,"sentiment":"neutral","sentiment_score":0.000010905632128318151},{"text":"Sorry?","start":2040.295,"end":2040.795,"sentiment":"neutral","sentiment_score":-0.022164013236761093},{"text":"No.","start":2044.74,"end":2045.06,"sentiment":"neutral","sentiment_score":-0.04667424038052559}],"sentiment":"neutral","sentiment_score":0.01886924113690232,"num_words":24,"start":2016.82,"end":2045.06},{"sentences":[{"text":"No need for you to change the you mean the pass of the Wi Fi?","start":2045.06,"end":2056.28,"sentiment":"neutral","sentiment_score":-0.046686596951136985},{"text":"Yeah.","start":2058.58,"end":2059.065,"sentiment":"neutral","sentiment_score":0.014877662993967531},{"text":"You just need to enter the IP address again, then go to settings.","start":2059.2249,"end":2063.805,"sentiment":"neutral","sentiment_score":0.011094463989138603},{"text":"You see there, like, change password, Wi Fi password, or change Wi Fi 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you.","start":2111.93,"end":2112.49,"sentiment":"positive","sentiment_score":0.7884121835231781}],"sentiment":"positive","sentiment_score":0.45961209800508285,"num_words":27,"start":2102.2551,"end":2112.49},{"sentences":[{"text":"Bye.","start":2112.49,"end":2112.99,"sentiment":"positive","sentiment_score":0.6254153251647949},{"text":"Have a great day.","start":2113.3699,"end":2114.51,"sentiment":"positive","sentiment_score":0.7468453198671341}],"sentiment":"positive","sentiment_score":0.7225593209266663,"num_words":5,"start":2112.49,"end":2114.51}]}}]},{"alternatives":[{"transcript":"Emery, basically, I already shared the images with you. Yes. Speaking. Micopter or router? Blue port. Yellow port only. There is no blue port, actually. Yeah. That's what I'm doing. Yellow only. Four one is W A N and three lang ports, actually. Okay. WN port, I locked. I I put the things there. And the the other one is the back box. Right? Top one. Okay. So okay. Fine. Is it right now, the modem is red light. Is that is that same as red light only? So there is no blue port, actually. It's only yellow port only. I already have the majors with you. Uh-huh. It's a line you want to tell? Okay. It's in right now. What is WPS? Do we need to change anything in that one? Alright. WPS. I will send you another picture after. Yes, sir. I have sent one more photo of that one. Do we have any password to log in this thing? How can I connect to Wi Fi? Okay. Fine. It's like one is showing the, like, Airtel Australia 2.4 g that is showing actually in the Wi Fi. Yeah. No. Do I do I need to put the actually, what what I should do? How can you look into the router? Is there a link in there? Where where I need to where where I need to where where I need to go? This website I need to go that one? Sorry? This website I need to go? Like, for the yeah. I received, actually. Still there is no service? My network is very slow, actually, Narayan. It's not getting inside, actually. And then mobile right now, I'm using. No. No. No. It's my personal thing connection only. Sorry? Oh, can I connect? Yeah. Okay. But they're asking the password. The username, the pass Wi Fi key. Okay. That is the one. That's cute. Yeah. No Internet connection. Okay. I connected, actually. Then? Okay. Okay. That's fine. Yeah. I'm logging. Okay. Let's see. 883M4. No. I can't log. It's a it's showing can't log along the username and password. No. What I it is Write only. Password is GBWriteOnly. There's a password, username, and password only I need to put. Right? I don't know. And they're asking yeah. AdminAnd ZB9886M4, actually. Password. But it's not login. It's showing can't log in for wrong username and password. That's just showing. Which one? Yes. I'll just mail right now. Just hold it right now. Okay. Fine. I couldn't able to. I'm sending it right now. Did you receive that one? Yes. What do you want? Use the mail. You Yeah. Yeah. Yeah. Sure. Wait. Here you come. Here you come. Wait now. Mhmm. I think you might know that. Did you send right now? Then again, I need to connect to the Wi Fi. Right? Yeah. Yeah. Again, it's wrong, I think. Okay. One minute. It's Admin1238. Right? Okay. Admin one two three eight. Okay. Let me check. Yeah. It it's it's then what what they should do? Networks are not connected. Then what they should do, Nash? Okay. Connection type PPO. Connection type. No. I just gone to the Internet part. And then I where do I need to go? Settings or manage. Connection type is PPA, but there is no I can't go inside that one. Let me check. No. No. No. There is nothing. How can I go to the username and password? It is showing that network set is not connected, and there's the three options. Internet, CPE, active clients. Again, I need to go back. Is it the settings I need to change or somewhere else? No. There is they they didn't ask any username or password. It just there is interface is coming. Their home page, it is network status not connected. And in in bottom, it is Internet CPE active client. And in bottom, I can see home feature, manage, and settings. Yeah. I think right now. There is no link. Sorry? No. Internet, I can go inside, but it's just giving you the details. That's it. I'll show you. One sec. Yeah. It's it's showing a WAN, one option. LAN is another option. And the Wi Fi two four GS is another option. Wi Fi five is another option. Mi Fi is another option. VPN is another option. In a modify, manage password, reboot the device, restart factory settings, change language. Yeah. It's connected. It's connection name, connection mode, w a n x connection connection mode is a root. And the w w n access type is PPOE. And there is is he using username and password? Okay. That the username is password is Sui. Yeah. Username is one two three eight at airtel dot net dot a u. And password is CapsLogAIR12301238. Just a minute. Okay. One minute. Where the router router or the mom? That that one. Router one. Okay. Fine. I'm just sending it to right now. Yes. Just a minute. LAN one or WAN? Which one I input? Okay. I'll bring back the cable to the end. Okay. Right now the green is coming. Yeah. Yeah. Yeah. And now the rotary is the green signal, actually. Online? Is the speed is there or do well, let me check that one. What is the password right now? Wi Fi key only. Okay. Let me check with other things actually. What is the speed it's getting? Fifty twenty five. Right? Okay. Okay. Right now, it's not exactly I'm getting. Okay. Fine. It says showing less only. That's what it is. Give me on this phone. Let me check. Let me check. It is Apple five g or both are same network? It's the same key. Okay. Okay. Let me check. Can we change the password of this my this one? How can I change the Wi Fi interface I need to change? Wi Fi interface I need to change. Right? No. If I if I need to if I need to this one, actually, change the password. Okay. Fine. Okay. Okay. Right now, nothing is to change. Right? Everything is fine, I think. The Internet right now, it's working. Yeah. Yeah. Sure. Sure. Thank you so much. Bye. 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basically, I already shared the images with you. Yes. Speaking. Micopter or router? Blue port.\n\nYellow port only. There is no blue port, actually. Yeah. That's what I'm doing. Yellow only.\n\nFour one is W A N and three lang ports, actually. Okay. WN port, I locked. I I put the things there. And the the other one is the back box.\n\nRight? Top one. Okay. So okay. Fine.\n\nIs it right now, the modem is red light. Is that is that same as red light only? So there is no blue port, actually. It's only yellow port only. I already have the majors with you.\n\nUh-huh. It's a line you want to tell? Okay. It's in right now. What is WPS?\n\nDo we need to change anything in that one? Alright. WPS. I will send you another picture after. Yes, sir.\n\nI have sent one more photo of that one. Do we have any password to log in this thing? How can I connect to Wi Fi? Okay. Fine.\n\nIt's like one is showing the, like, Airtel Australia 2.4 g that is showing actually in the Wi Fi. Yeah. No. Do I do I need to put the actually, what what I should do? How can you look into the router?\n\nIs there a link in there? Where where I need to where where I need to where where I need to go? This website I need to go that one? Sorry? This website I need to go?\n\nLike, for the yeah. I received, actually. Still there is no service? My network is very slow, actually, Narayan. It's not getting inside, actually.\n\nAnd then mobile right now, I'm using. No. No. No. It's my personal thing connection only.\n\nSorry? Oh, can I connect? Yeah. Okay. But they're asking the password.\n\nThe username, the pass Wi Fi key. Okay. That is the one. That's cute. Yeah.\n\nNo Internet connection. Okay. I connected, actually. Then? Okay.\n\nOkay. That's fine. Yeah. I'm logging. Okay.\n\nLet's see. 883M4. No. I can't log. It's a it's showing can't log along the username and password.\n\nNo. What I it is Write only. Password is GBWriteOnly. There's a password, username, and password only I need to put. Right?\n\nI don't know. And they're asking yeah. AdminAnd ZB9886M4, actually. Password. But it's not login.\n\nIt's showing can't log in for wrong username and password. That's just showing. Which one? Yes. I'll just mail right now.\n\nJust hold it right now. Okay. Fine. I couldn't able to. I'm sending it right now.\n\nDid you receive that one? Yes. What do you want? Use the mail. You Yeah.\n\nYeah. Yeah. Sure. Wait. Here you come.\n\nHere you come. Wait now. Mhmm. I think you might know that. Did you send right now?\n\nThen again, I need to connect to the Wi Fi. Right? Yeah. Yeah. Again, it's wrong, I think.\n\nOkay. One minute. It's Admin1238. Right? Okay.\n\nAdmin one two three eight. Okay. Let me check. Yeah. It it's it's then what what they should do?\n\nNetworks are not connected. Then what they should do, Nash? Okay. Connection type PPO. Connection type.\n\nNo. I just gone to the Internet part. And then I where do I need to go? Settings or manage. Connection type is PPA, but there is no I can't go inside that one.\n\nLet me check. No. No. No. There is nothing.\n\nHow can I go to the username and password? It is showing that network set is not connected, and there's the three options. Internet, CPE, active clients. Again, I need to go back. Is it the settings I need to change or somewhere else?\n\nNo. There is they they didn't ask any username or password. It just there is interface is coming. Their home page, it is network status not connected. And in in bottom, it is Internet CPE active client.\n\nAnd in bottom, I can see home feature, manage, and settings. Yeah. I think right now. There is no link. Sorry?\n\nNo. Internet, I can go inside, but it's just giving you the details. That's it. I'll show you. One sec.\n\nYeah. It's it's showing a WAN, one option. LAN is another option. And the Wi Fi two four GS is another option. Wi Fi five is another option.\n\nMi Fi is another option. VPN is another option. In a modify, manage password, reboot the device, restart factory settings, change language. Yeah. It's connected.\n\nIt's connection name, connection mode, w a n x connection connection mode is a root. And the w w n access type is PPOE. And there is is he using username and password? Okay. That the username is password is Sui.\n\nYeah. Username is one two three eight at airtel dot net dot a u. And password is CapsLogAIR12301238. Just a minute. Okay.\n\nOne minute. Where the router router or the mom? That that one. Router one. Okay.\n\nFine. I'm just sending it to right now. Yes. Just a minute. LAN one or WAN?\n\nWhich one I input? Okay. I'll bring back the cable to the end. Okay. Right now the green is coming.\n\nYeah. Yeah. Yeah. And now the rotary is the green signal, actually. Online?\n\nIs the speed is there or do well, let me check that one. What is the password right now? Wi Fi key only. Okay. Let me check with other things actually.\n\nWhat is the speed it's getting? Fifty twenty five. Right? Okay. Okay.\n\nRight now, it's not exactly I'm getting. Okay. Fine. It says showing less only. That's what it is.\n\nGive me on this phone. Let me check. Let me check. It is Apple five g or both are same network? It's the same key.\n\nOkay. Okay. Let me check. Can we change the password of this my this one? How can I change the Wi Fi interface I need to change?\n\nWi Fi interface I need to change. Right? No. If I if I need to if I need to this one, actually, change the password. Okay.\n\nFine. Okay. Okay. Right now, nothing is to change. Right?\n\nEverything is fine, I think. The Internet right now, it's working. Yeah. Yeah. Sure.\n\nSure. Thank you so much. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Emery, basically, I already shared the images with you.","start":3.76,"end":7.22,"sentiment":"positive","sentiment_score":0.33818507194519043},{"text":"Yes.","start":76.015,"end":76.095,"sentiment":"neutral","sentiment_score":0.07201950997114182},{"text":"Speaking.","start":76.095,"end":76.595,"sentiment":"neutral","sentiment_score":0.04592600464820862},{"text":"Micopter or router?","start":82.255,"end":83.475,"sentiment":"neutral","sentiment_score":-0.002225822303444147},{"text":"Blue port.","start":94.229996,"end":95.049995,"sentiment":"neutral","sentiment_score":-0.017995192669332027}],"sentiment":"neutral","sentiment_score":0.19493395686731674,"num_words":16,"start":3.76,"end":95.049995},{"sentences":[{"text":"Yellow port only.","start":98.665,"end":99.385,"sentiment":"neutral","sentiment_score":-0.07474592079718907},{"text":"There is no blue port, 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okay.","start":157.55501,"end":159.875,"sentiment":"neutral","sentiment_score":-0.07191639021039009},{"text":"Fine.","start":159.875,"end":160.375,"sentiment":"neutral","sentiment_score":0.10339519381523132}],"sentiment":"neutral","sentiment_score":-0.00044539544199194225,"num_words":7,"start":136.735,"end":160.375},{"sentences":[{"text":"Is it right now, the modem is red light.","start":161.15501,"end":163.875,"sentiment":"neutral","sentiment_score":0.03347961169977983},{"text":"Is that is that same as red light only?","start":163.875,"end":166.13501,"sentiment":"neutral","sentiment_score":-0.005945288886626561},{"text":"So there is no blue port, actually.","start":176.77,"end":178.47,"sentiment":"neutral","sentiment_score":-0.1762213110923767},{"text":"It's only yellow port only.","start":178.53,"end":179.81001,"sentiment":"neutral","sentiment_score":-0.13510544300079347},{"text":"I already have the majors with 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one?","start":331.29498,"end":332.975,"sentiment":"neutral","sentiment_score":-0.1831672704882092},{"text":"Alright.","start":332.975,"end":333.475,"sentiment":"neutral","sentiment_score":-0.009153265506029127},{"text":"WPS.","start":338.095,"end":338.595,"sentiment":"neutral","sentiment_score":-0.054583046585321426},{"text":"I will send you another picture after.","start":352.935,"end":354.79498,"sentiment":"neutral","sentiment_score":0.040798683783837726},{"text":"Yes, sir.","start":355.01498,"end":355.835,"sentiment":"neutral","sentiment_score":0.17654168605804443}],"sentiment":"neutral","sentiment_score":-0.05367837939411402,"num_words":20,"start":331.29498,"end":355.835},{"sentences":[{"text":"I have sent one more photo of that one.","start":376.91998,"end":379.02,"sentiment":"neutral","sentiment_score":0.07808437570929527},{"text":"Do we have any password to log in this 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to put the actually, what what I should do?","start":522.92505,"end":528.30505,"sentiment":"neutral","sentiment_score":-0.1105789550180946},{"text":"How can you look into the router?","start":534.445,"end":536.30505,"sentiment":"neutral","sentiment_score":0.010561697717223848}],"sentiment":"neutral","sentiment_score":0.0018467651236624945,"num_words":42,"start":403.77002,"end":536.30505},{"sentences":[{"text":"Is there a link in there?","start":542.02997,"end":543.57996,"sentiment":"neutral","sentiment_score":-0.01649564194182555},{"text":"Where where I need to where where I need to where where I need to go?","start":554.255,"end":555.295,"sentiment":"neutral","sentiment_score":-0.12114430731162429},{"text":"This website I need to go that one?","start":555.295,"end":557.07495,"sentiment":"neutral","sentiment_score":-0.07966645061969757},{"text":"Sorry?","start":558.57495,"end":559.07495,"sentiment":"neutral","sentiment_score":-0.058202408254146576},{"text":"This website I need to 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now.","start":1496.59,"end":1497.73,"sentiment":"neutral","sentiment_score":0.01986421411857009},{"text":"There is no link.","start":1607.815,"end":1608.875,"sentiment":"neutral","sentiment_score":-0.12225949019193649},{"text":"Sorry?","start":1609.015,"end":1609.515,"sentiment":"neutral","sentiment_score":-0.10084246844053268}],"sentiment":"neutral","sentiment_score":-0.021638197558266774,"num_words":21,"start":1452.615,"end":1609.515},{"sentences":[{"text":"No.","start":1615.655,"end":1615.895,"sentiment":"neutral","sentiment_score":-0.15466812252998352},{"text":"Internet, I can go inside, but it's just giving you the details.","start":1615.895,"end":1618.775,"sentiment":"neutral","sentiment_score":-0.0954397339373827},{"text":"That's it.","start":1618.775,"end":1619.515,"sentiment":"neutral","sentiment_score":-0.05285941995680332},{"text":"I'll show you.","start":1623.8201,"end":1624.54,"sentiment":"neutral","sentiment_score":0.029895686854918797},{"text":"One sec.","start":1624.54,"end":1625.28,"sentiment":"neutral","sentiment_score":-0.002555546350777149}],"sentiment":"neutral","sentiment_score":-0.06605439009144902,"num_words":20,"start":1615.655,"end":1625.28},{"sentences":[{"text":"Yeah.","start":1632.78,"end":1633.28,"sentiment":"neutral","sentiment_score":-0.004311439581215382},{"text":"It's it's showing a WAN, one option.","start":1637.315,"end":1640.195,"sentiment":"neutral","sentiment_score":-0.008896333165466785},{"text":"LAN is another option.","start":1640.195,"end":1641.235,"sentiment":"neutral","sentiment_score":0.0011975211091339588},{"text":"And the Wi Fi two four GS is another option.","start":1641.235,"end":1643.815,"sentiment":"neutral","sentiment_score":0.019952612370252608},{"text":"Wi Fi five is another option.","start":1644.115,"end":1646.275,"sentiment":"neutral","sentiment_score":0.03103471143792073}],"sentiment":"neutral","sentiment_score":0.011569239465253693,"num_words":28,"start":1632.78,"end":1646.275},{"sentences":[{"text":"Mi Fi is another option.","start":1646.275,"end":1647.495,"sentiment":"neutral","sentiment_score":0.06408048272132874},{"text":"VPN is another option.","start":1648.06,"end":1649.26,"sentiment":"neutral","sentiment_score":0.05206685699522495},{"text":"In a modify, manage password, reboot the device, restart factory settings, change language.","start":1649.26,"end":1654.0801,"sentiment":"neutral","sentiment_score":0.02431159237256417},{"text":"Yeah.","start":1658.78,"end":1659.28,"sentiment":"neutral","sentiment_score":0.007287804968655109},{"text":"It's connected.","start":1662.245,"end":1663.225,"sentiment":"neutral","sentiment_score":0.00032407681737822713}],"sentiment":"neutral","sentiment_score":0.03410626004137157,"num_words":25,"start":1646.275,"end":1663.225},{"sentences":[{"text":"It's connection name, connection mode, w a n x connection connection mode is a root.","start":1664.485,"end":1674.665,"sentiment":"neutral","sentiment_score":-0.014803322513277333},{"text":"And the w w n access type is PPOE.","start":1675.61,"end":1680.11,"sentiment":"neutral","sentiment_score":-0.009945350492166148},{"text":"And there is is he using username and password?","start":1682.5701,"end":1685.31,"sentiment":"neutral","sentiment_score":-0.0155530059710145},{"text":"Okay.","start":1689.915,"end":1690.155,"sentiment":"neutral","sentiment_score":0.03147108852863312},{"text":"That the username is password is Sui.","start":1690.155,"end":1693.055,"sentiment":"neutral","sentiment_score":0.00122712499329022}],"sentiment":"neutral","sentiment_score":-0.010035953228929785,"num_words":41,"start":1664.485,"end":1693.055},{"sentences":[{"text":"Yeah.","start":1697.515,"end":1698.015,"sentiment":"neutral","sentiment_score":0.01310737058520317},{"text":"Username is one two three eight at airtel dot net dot a u.","start":1700.635,"end":1705.135,"sentiment":"neutral","sentiment_score":0.008128580064154588},{"text":"And password is CapsLogAIR12301238.","start":1706.77,"end":1713.51,"sentiment":"neutral","sentiment_score":0.01828270498663187},{"text":"Just a minute.","start":1727.655,"end":1728.475,"sentiment":"neutral","sentiment_score":-0.30639171103636426},{"text":"Okay.","start":1743.55,"end":1744.05,"sentiment":"neutral","sentiment_score":0.02010655403137207}],"sentiment":"neutral","sentiment_score":-0.0321435839869082,"num_words":22,"start":1697.515,"end":1744.05},{"sentences":[{"text":"One minute.","start":1745.895,"end":1746.555,"sentiment":"neutral","sentiment_score":0.02318419609218836},{"text":"Where the router router or the mom?","start":1753.3351,"end":1755.3351,"sentiment":"neutral","sentiment_score":-0.009981367737054825},{"text":"That that one.","start":1755.3351,"end":1756.2351,"sentiment":"neutral","sentiment_score":0.0097393865386645},{"text":"Router one.","start":1757.5751,"end":1758.375,"sentiment":"neutral","sentiment_score":0.015522329602390528},{"text":"Okay.","start":1758.375,"end":1758.6951,"sentiment":"neutral","sentiment_score":0.1404702216386795}],"sentiment":"neutral","sentiment_score":0.011815457232296466,"num_words":15,"start":1745.895,"end":1758.6951},{"sentences":[{"text":"Fine.","start":1758.6951,"end":1759.1951,"sentiment":"neutral","sentiment_score":0.2494724541902542},{"text":"I'm just sending it to right now.","start":1760.22,"end":1761.84,"sentiment":"neutral","sentiment_score":0.2220298626593181},{"text":"Yes.","start":1765.1,"end":1765.6,"sentiment":"neutral","sentiment_score":0.10181889683008194},{"text":"Just a minute.","start":1776.875,"end":1777.855,"sentiment":"neutral","sentiment_score":0.020280471071600914},{"text":"LAN one or WAN?","start":1778.3151,"end":1779.615,"sentiment":"neutral","sentiment_score":0.0075741352047771215}],"sentiment":"neutral","sentiment_score":0.12478989647934213,"num_words":16,"start":1758.6951,"end":1779.615},{"sentences":[{"text":"Which one I input?","start":1779.755,"end":1780.8151,"sentiment":"neutral","sentiment_score":0.0034696157090365887},{"text":"Okay.","start":1784.65,"end":1785.15,"sentiment":"neutral","sentiment_score":0.042442336678504944},{"text":"I'll bring back the cable to the end.","start":1795.53,"end":1798.4299,"sentiment":"neutral","sentiment_score":0.03847844456322491},{"text":"Okay.","start":1804.315,"end":1804.715,"sentiment":"neutral","sentiment_score":0.04650292545557022},{"text":"Right now the green is coming.","start":1804.715,"end":1806.255,"sentiment":"neutral","sentiment_score":0.04409044794738293}],"sentiment":"neutral","sentiment_score":0.03375969845801592,"num_words":20,"start":1779.755,"end":1806.255},{"sentences":[{"text":"Yeah.","start":1809.195,"end":1809.695,"sentiment":"neutral","sentiment_score":0.04263651743531227},{"text":"Yeah.","start":1815.72,"end":1816.04,"sentiment":"neutral","sentiment_score":0.04246922582387924},{"text":"Yeah.","start":1816.04,"end":1816.54,"sentiment":"neutral","sentiment_score":0.05788484588265419},{"text":"And now the rotary is the green signal, actually.","start":1818.12,"end":1820.54,"sentiment":"neutral","sentiment_score":0.08547917091184193},{"text":"Online?","start":1832.815,"end":1833.315,"sentiment":"neutral","sentiment_score":0.03805850073695183}],"sentiment":"neutral","sentiment_score":0.07310474062195191,"num_words":13,"start":1809.195,"end":1833.315},{"sentences":[{"text":"Is the speed is there or do well, let me check that one.","start":1833.455,"end":1840.115,"sentiment":"neutral","sentiment_score":-0.0008000760124279902},{"text":"What is the password right now?","start":1846.78,"end":1848.64,"sentiment":"neutral","sentiment_score":-0.18858937298258147},{"text":"Wi Fi key only.","start":1859.395,"end":1860.535,"sentiment":"neutral","sentiment_score":-0.06530190911144018},{"text":"Okay.","start":1861.875,"end":1862.115,"sentiment":"neutral","sentiment_score":-0.00530426949262619},{"text":"Let me check with other things actually.","start":1862.115,"end":1864.135,"sentiment":"neutral","sentiment_score":0.0096497828406947}],"sentiment":"neutral","sentiment_score":-0.04325485974550247,"num_words":31,"start":1833.455,"end":1864.135},{"sentences":[{"text":"What is the speed it's getting?","start":1901.98,"end":1904.16,"sentiment":"neutral","sentiment_score":0.004054586713512738},{"text":"Fifty twenty five.","start":1905.26,"end":1906.3,"sentiment":"neutral","sentiment_score":0.00562656857073307},{"text":"Right?","start":1906.3,"end":1906.8,"sentiment":"neutral","sentiment_score":0.011919083073735235},{"text":"Okay.","start":1911.34,"end":1911.84,"sentiment":"neutral","sentiment_score":0.02916116826236248},{"text":"Okay.","start":1918.8651,"end":1919.185,"sentiment":"neutral","sentiment_score":-0.01321531180292368}],"sentiment":"neutral","sentiment_score":0.005756013793870807,"num_words":12,"start":1901.98,"end":1919.185},{"sentences":[{"text":"Right now, it's not exactly I'm getting.","start":1919.185,"end":1921.5851,"sentiment":"neutral","sentiment_score":-0.3033555916377476},{"text":"Okay.","start":1921.5851,"end":1921.8251,"sentiment":"neutral","sentiment_score":-0.004589833319187164},{"text":"Fine.","start":1921.8251,"end":1922.3251,"sentiment":"neutral","sentiment_score":0.0258418470621109},{"text":"It says showing less only.","start":1924.0651,"end":1925.505,"sentiment":"neutral","sentiment_score":-0.0975922167301178},{"text":"That's what it is.","start":1925.505,"end":1926.7351,"sentiment":"neutral","sentiment_score":-0.04478358756750822}],"sentiment":"neutral","sentiment_score":-0.1538518089801073,"num_words":18,"start":1919.185,"end":1926.7351},{"sentences":[{"text":"Give me on this phone.","start":1928.34,"end":1929.56,"sentiment":"neutral","sentiment_score":-0.0705411672592163},{"text":"Let me check.","start":1932.58,"end":1933.38,"sentiment":"neutral","sentiment_score":-0.03908153623342514},{"text":"Let me check.","start":1933.38,"end":1934.28,"sentiment":"neutral","sentiment_score":-0.009644492218891779},{"text":"It is Apple five g or both are same network?","start":1935.3,"end":1938.12,"sentiment":"neutral","sentiment_score":-0.0021406878251582382},{"text":"It's the same key.","start":1942.915,"end":1944.2151,"sentiment":"neutral","sentiment_score":0.04963723011314869}],"sentiment":"neutral","sentiment_score":-0.012869675178080797,"num_words":25,"start":1928.34,"end":1944.2151},{"sentences":[{"text":"Okay.","start":1950.115,"end":1950.615,"sentiment":"neutral","sentiment_score":0.010828392580151558},{"text":"Okay.","start":1971.745,"end":1972.065,"sentiment":"neutral","sentiment_score":0.01944958232343197},{"text":"Let me check.","start":1972.065,"end":1973.0449,"sentiment":"neutral","sentiment_score":0.013371975471576055},{"text":"Can we change the password of this my this one?","start":2012.21,"end":2015.83,"sentiment":"neutral","sentiment_score":0.013463566452264786},{"text":"How can I change the Wi Fi interface I need to change?","start":2035.6799,"end":2038.34,"sentiment":"neutral","sentiment_score":0.0008772522366295258}],"sentiment":"neutral","sentiment_score":0.007983577506685699,"num_words":27,"start":1950.115,"end":2038.34},{"sentences":[{"text":"Wi Fi interface I need to change.","start":2041.36,"end":2042.7999,"sentiment":"neutral","sentiment_score":-0.02299210030053343},{"text":"Right?","start":2042.7999,"end":2043.2999,"sentiment":"neutral","sentiment_score":-0.01239060051739216},{"text":"No.","start":2047.52,"end":2048.0,"sentiment":"neutral","sentiment_score":-0.04796864092350006},{"text":"If I if I need to if I need to this one, actually, change the password.","start":2048.0,"end":2054.165,"sentiment":"neutral","sentiment_score":-0.03620971005875617},{"text":"Okay.","start":2072.34,"end":2072.74,"sentiment":"neutral","sentiment_score":0.03799266368150711}],"sentiment":"neutral","sentiment_score":-0.029333332338585302,"num_words":26,"start":2041.36,"end":2072.74},{"sentences":[{"text":"Fine.","start":2072.74,"end":2073.24,"sentiment":"neutral","sentiment_score":0.05472354590892792},{"text":"Okay.","start":2083.065,"end":2083.4648,"sentiment":"neutral","sentiment_score":0.035240497440099716},{"text":"Okay.","start":2083.4648,"end":2083.9648,"sentiment":"neutral","sentiment_score":0.054452575743198395},{"text":"Right now, nothing is to change.","start":2091.08,"end":2092.36,"sentiment":"neutral","sentiment_score":-0.016444509848952297},{"text":"Right?","start":2092.36,"end":2092.6,"sentiment":"neutral","sentiment_score":0.07433325052261353}],"sentiment":"neutral","sentiment_score":0.012008281052112579,"num_words":10,"start":2072.74,"end":2092.6},{"sentences":[{"text":"Everything is fine, I think.","start":2092.6,"end":2093.9001,"sentiment":"neutral","sentiment_score":0.24554377794265747},{"text":"The Internet right now, it's working.","start":2098.52,"end":2100.22,"sentiment":"neutral","sentiment_score":0.280633586148421},{"text":"Yeah.","start":2109.4949,"end":2109.7349,"sentiment":"neutral","sentiment_score":0.17917880415916443},{"text":"Yeah.","start":2109.7349,"end":2110.055,"sentiment":"neutral","sentiment_score":0.18021416664123535},{"text":"Sure.","start":2110.055,"end":2110.375,"sentiment":"neutral","sentiment_score":0.1312314122915268}],"sentiment":"neutral","sentiment_score":0.24301034212112427,"num_words":14,"start":2092.6,"end":2110.375},{"sentences":[{"text":"Sure.","start":2110.375,"end":2110.875,"sentiment":"positive","sentiment_score":0.3393626809120178},{"text":"Thank you so much.","start":2112.487,"end":2113.367,"sentiment":"positive","sentiment_score":0.7556110620498657},{"text":"Bye.","start":2113.367,"end":2113.867,"sentiment":"positive","sentiment_score":0.4635417461395264},{"text":"Bye bye.","start":2114.807,"end":2115.5469,"sentiment":"neutral","sentiment_score":0.09898531064391136}],"sentiment":"positive","sentiment_score":0.5029149120673537,"num_words":8,"start":2110.375,"end":2115.5469}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen.\n\nChannel 1: Emery, basically, I already shared the images with you.\n\nChannel 0: Okay. Hold on. Let me just check. Hello, Basu?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. Is there blue port at the back of your router?\n\nChannel 1: Micopter or router?\n\nChannel 0: Yeah. Is there a blue port?\n\nChannel 1: Blue port.\n\nChannel 0: Yeah.\n\nChannel 1: Yellow port only. There is no blue port, actually.\n\nChannel 0: At the router?\n\nChannel 1: Yeah. That's what I'm doing. Yellow only. Four one is W A N and three lang ports, actually.\n\nChannel 0: Okay. Because it should be at the one port. It's the blue port one. It says W A N.\n\nChannel 1: Okay.\n\nChannel 0: Is that am I right?\n\nChannel 1: WN port, I locked. I I put the things there.\n\nChannel 0: You switched the cable?\n\nChannel 1: And the the other one is the back box. Right? Top one.\n\nChannel 0: Yeah. The cable is Yeah. The cable is connected correctly at the NTT box.\n\nChannel 1: Okay.\n\nChannel 0: No. No need\n\nChannel 1: So\n\nChannel 0: for you to change that one.\n\nChannel 1: okay. Fine. Is it right now, the modem is red light. Is that is that same as red light only?\n\nChannel 0: No. It should be green, actually. At the router, can you see the blue port at the router?\n\nChannel 1: So there is no blue port, actually. It's only yellow port only. I\n\nChannel 0: All.\n\nChannel 1: already have the majors with you.\n\nChannel 0: Okay. Can we try to connect it at the last port? The cable right now is connected at the first port at the back of your router. Right?\n\nChannel 1: Uh-huh. It's a\n\nChannel 0: Can we try\n\nChannel 1: line you\n\nChannel 0: yeah. LAN.\n\nChannel 1: want to\n\nChannel 0: Can\n\nChannel 1: tell?\n\nChannel 0: we try to connect it to the LAN four instead? Okay. Send me a picture again, sorry, for for\n\nChannel 1: Okay.\n\nChannel 0: me for reference. Mhmm. The just the picture that you switched it to the LAN four.\n\nChannel 1: It's in right now. What is WPS? Do we need to change anything in that one? Alright.\n\nChannel 0: WPN?\n\nChannel 1: WPS.\n\nChannel 0: That's like a reset button, but you don't need to push that one because it might delete the credentials at the router.\n\nChannel 1: I will send you another picture after. Yes, sir.\n\nChannel 0: Yeah. Already received it. Hold on. Let me just check.\n\nChannel 1: I have sent one more photo of that one. Do we have any password to log in this thing? How can I connect to Wi Fi?\n\nChannel 0: Hang on. Let me just send it to you, the credentials.\n\nChannel 1: Okay. Fine. It's like one is showing the, like, Airtel Australia 2.4 g that is showing actually in the Wi Fi.\n\nChannel 0: Hello, Basil?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I did send you another email as well, a response. So what are we going to do now is double check if the PPPoE credentials is entered correctly. Our back end team already configured the router, so the PPPoE username and password should be entered already there. But since we cannot establish a connection, we just need to double check if the right credentials was entered.\n\nSo we need\n\nChannel 1: No.\n\nChannel 0: to\n\nChannel 1: Do\n\nChannel 0: log in\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: do I\n\nChannel 0: the\n\nChannel 1: need\n\nChannel 0: router's\n\nChannel 1: to put\n\nChannel 0: interface.\n\nChannel 1: the actually, what what I should do?\n\nChannel 0: We need to log in to the router's interface to double check the credentials.\n\nChannel 1: How can you look into the router?\n\nChannel 0: Have you received my response?\n\nChannel 1: Is there a link in there?\n\nChannel 0: No. It's just an instruction.\n\nChannel 1: Where where I need to where where I need to where where I need to go? This website I need to go that one?\n\nChannel 0: Sorry?\n\nChannel 1: Sorry? This website I need to go? Like,\n\nChannel 0: Yeah.\n\nChannel 1: for the\n\nChannel 0: Have you received my email?\n\nChannel 1: yeah. I received, actually.\n\nChannel 0: Yeah. So open a browser on your laptop or computer. Then at the back of your router, there should be an IP address there written.\n\nChannel 1: Still there is no service?\n\nChannel 0: Yeah. So device must be connected to the router's Wi Fi network even if it has no Internet yet to access the router's interface while checking.\n\nChannel 1: My network is very slow, actually, Narayan. It's not getting inside, actually.\n\nChannel 0: Is your are you using a laptop or a computer?\n\nChannel 1: And then mobile right now, I'm using.\n\nChannel 0: Is it connected to the router's Wi Fi?\n\nChannel 1: No. No. No. It's my personal thing connection only.\n\nChannel 0: No. It should be connected to the router's Wi Fi even though it\n\nChannel 1: Sorry?\n\nChannel 0: has no Internet connection yet for you to access. You need to be connected to the router's Wi Fi.\n\nChannel 1: Oh, can I connect?\n\nChannel 0: You said you saw five g and or 2.4 g?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Just connect either of either of that one.\n\nChannel 1: Okay. But they're asking the password.\n\nChannel 0: You'll also see the password at the back of your router. It says, like, Wi Fi keys, PIN, or\n\nChannel 1: The\n\nChannel 0: Wi\n\nChannel 1: username,\n\nChannel 0: Fi\n\nChannel 1: the pass Wi Fi key. Okay. That is the one. That's cute. Yeah.\n\nNo Internet connection. Okay. I connected, actually. Then?\n\nChannel 0: Okay. Open a browser.\n\nChannel 1: Okay.\n\nChannel 0: Then at the address bar, type in the IP address printed at the back of your router as well.\n\nChannel 1: Okay. That's fine.\n\nChannel 0: Once the IP address was entered, it will bring you to a web page where it will ask you a username and password.\n\nChannel 1: Yeah. I'm logging.\n\nChannel 0: That's also written yeah. That's also written at the back of your router.\n\nChannel 1: Okay. Let's see. 883M4. No. I can't log.\n\nIt's a it's showing can't log along the username and password.\n\nChannel 0: Maybe the username you entered is incorrect or the password?\n\nChannel 1: No. What I it is Write only. Password is GBWriteOnly.\n\nChannel 0: Can you also send me a screenshot of the back details of the router for me to have a reference\n\nChannel 1: There's a password, username, and password\n\nChannel 0: as\n\nChannel 1: only I need to put.\n\nChannel 0: well?\n\nChannel 1: Right?\n\nChannel 0: Yeah.\n\nChannel 1: I don't know. And they're\n\nChannel 0: Usually,\n\nChannel 1: asking\n\nChannel 0: AdminAdmin.\n\nChannel 1: yeah. AdminAnd ZB9886M4, actually.\n\nChannel 0: Okay.\n\nChannel 1: Password. But it's not login. It's showing can't log in for wrong username and password. That's just showing.\n\nChannel 0: Can I have a picture of it?\n\nChannel 1: Which one?\n\nChannel 0: The\n\nChannel 1: Yes.\n\nChannel 0: on the details underneath the router. Okay.\n\nChannel 1: I'll just mail right now. Just hold it right now. Okay. Fine. I couldn't able to.\n\nI'm sending it right now.\n\nChannel 0: Okay.\n\nChannel 1: Did you receive that one?\n\nChannel 0: Yeah. Hang on.\n\nChannel 1: Yes. What do you want? Use the mail. You\n\nChannel 0: Hello? Yeah. I just send you on credentials. Is it okay if you try this one instead?\n\nChannel 1: Yeah. Yeah. Yeah. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: Wait. Here you come. Here you come. Wait now. Mhmm.\n\nI think you might know that. Did you send right now?\n\nChannel 0: Yeah. I just send it right now.\n\nChannel 1: Then again, I need to connect to the Wi Fi. Right?\n\nChannel 0: Yeah. Are you still connected to the router's Wi Fi?\n\nChannel 1: Yeah. Yeah. Again, it's wrong, I think. Okay. One minute.\n\nIt's Admin1238. Right?\n\nChannel 0: Yeah. Username is same admin. Just change the password.\n\nChannel 1: Okay. Admin one two three eight.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Does it work?\n\nChannel 1: Let me check.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. It it's it's then what what they should do? Networks are not connected. Then what they should do, Nash?\n\nChannel 0: Yeah. Okay. So go to the PPPoE settings under Internet or WAN settings.\n\nChannel 1: Okay. Connection type PPO.\n\nChannel 0: P p p o e. Yeah. Triple p o e.\n\nChannel 1: Connection type.\n\nChannel 0: And mhmm. Can you see a username and password? Entered.\n\nChannel 1: No. I just gone to the Internet part.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: And then I where do I need to go? Settings or manage.\n\nChannel 0: Can you see p p p o e, triple p o e?\n\nChannel 1: Connection type is PPA, but there is no I can't go inside that one.\n\nChannel 0: Can you see username and password?\n\nChannel 1: Let me\n\nChannel 0: Yeah. Kindly check if it match what\n\nChannel 1: check. No. No.\n\nChannel 0: what's\n\nChannel 1: No. There is nothing. How can I go to the username and password? It is showing that network set is not connected, and there's the three options. Internet, CPE, active clients.\n\nChannel 0: Can you send me a screenshot, please?\n\nChannel 1: Again, I need to go back. Is it the settings I need to change or\n\nChannel 0: We just need to double check if the username and password is correct.\n\nChannel 1: somewhere else? No. There is they they didn't ask any username or password. It just there is interface is coming. Their home page, it is network status not connected.\n\nAnd in in bottom, it is Internet CPE active client. And in bottom, I can see home feature, manage, and settings.\n\nChannel 0: Yeah. I just need the screenshot of it so that I can also see.\n\nChannel 1: Yeah. I think right now.\n\nChannel 0: Okay. Once you click the Internet, what can you see there?\n\nChannel 1: There is no\n\nChannel 0: You\n\nChannel 1: link.\n\nChannel 0: can click\n\nChannel 1: Sorry?\n\nChannel 0: the arrow. You cannot click the arrow.\n\nChannel 1: No. Internet, I can go inside, but it's just giving you the details. That's it. I'll show you. One sec.\n\nChannel 0: Can you go to settings? Below.\n\nChannel 1: Yeah.\n\nChannel 0: What's in there?\n\nChannel 1: It's it's showing a WAN, one option. LAN is another option. And the Wi Fi two four GS is another option. Wi Fi five is another option. Mi Fi is another option.\n\nVPN is another option. In a modify, manage password, reboot the device, restart factory settings, change language.\n\nChannel 0: Can you click the one, w a n?\n\nChannel 1: Yeah.\n\nChannel 0: And what's in there?\n\nChannel 1: It's connected. It's connection name, connection mode, w\n\nChannel 0: What is the\n\nChannel 1: a\n\nChannel 0: connection?\n\nChannel 1: n\n\nChannel 0: Mhmm. What\n\nChannel 1: x\n\nChannel 0: is\n\nChannel 1: connection\n\nChannel 0: the connection?\n\nChannel 1: connection mode is a root. And the w w n access type is PPOE.\n\nChannel 0: Mhmm.\n\nChannel 1: And there is is he\n\nChannel 0: You\n\nChannel 1: using\n\nChannel 0: see\n\nChannel 1: username\n\nChannel 0: the\n\nChannel 1: and\n\nChannel 0: p p\n\nChannel 1: password?\n\nChannel 0: POE? Yeah. That one.\n\nChannel 1: Okay. That the username is password is Sui.\n\nChannel 0: Sorry? The username and password is?\n\nChannel 1: Yeah. Username is one two three eight at airtel dot net dot a u.\n\nChannel 0: Mhmm.\n\nChannel 1: And password is CapsLogAIR12301238.\n\nChannel 0: Can you send me screenshot, please? That the credentials are visible. I think this is a network\n\nChannel 1: Just a minute.\n\nChannel 0: fault. And can we also bring back the cable at the first port on your router, LAN one?\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: One minute.\n\nChannel 0: Let's keep it unplugged there back to the first port.\n\nChannel 1: Where the router router or the mom? That that one.\n\nChannel 0: The router.\n\nChannel 1: Router one. Okay. Fine. I'm just sending it to right now. Yes.\n\nChannel 0: Did you bring back the cable, the LAN one?\n\nChannel 1: Just a minute. LAN one\n\nChannel 0: Yes.\n\nChannel 1: or WAN? Which one I input?\n\nChannel 0: W a n.\n\nChannel 1: Okay. I'll bring back the cable to the end.\n\nChannel 0: Yeah. Next to the power button. Right?\n\nChannel 1: Okay. Right now the green is coming. Yeah.\n\nChannel 0: Okay. Is it next to the power cable, the black cable on your router?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And now the rotary is the green signal, actually.\n\nChannel 0: Let me check on your end as well. Yeah. It's showing now as online.\n\nChannel 1: Online? Is the speed\n\nChannel 0: Yeah.\n\nChannel 1: is\n\nChannel 0: Can we try to use\n\nChannel 1: there\n\nChannel 0: the Internet to\n\nChannel 1: or\n\nChannel 0: double\n\nChannel 1: do well, let me check that one.\n\nChannel 0: check? Yeah. It's just confused. But why earlier it's not connecting?\n\nChannel 1: What is the password right now?\n\nChannel 0: Hang on. Let me just check your router. It is the WPS. I'm sorry. It's the Wi Fi key.\n\nChannel 1: Wi Fi key only.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Let me check with other things actually. What is the speed it's getting? Fifty twenty five. Right?\n\nChannel 0: Let me just check. 50\n\nChannel 1: Okay.\n\nChannel 0: Mbps. Yeah. 50 download for the download speed, then 20 for the upload speed.\n\nChannel 1: Okay. Right now, it's not exactly I'm getting. Okay. Fine. It says showing less only.\n\nThat's what it is. Give me on this phone.\n\nChannel 0: Is the engine not working now?\n\nChannel 1: Let me check. Let me check.\n\nChannel 0: Okay.\n\nChannel 1: It is Apple five g or both are same network?\n\nChannel 0: Both are working. Either of the two.\n\nChannel 1: It's the same key.\n\nChannel 0: So the 2.4 works better for longer range, covers\n\nChannel 1: Okay.\n\nChannel 0: more of your house, more stable through walls and obstacles, but slightly slower speed compared to five g because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far as 2.4 and can be weaker through walls.\n\nChannel 1: Okay. Let me check.\n\nChannel 0: Mhmm.\n\nChannel 1: Can we change the password of this my this one?\n\nChannel 0: Yeah. You can change the password via the router's interface as well. And where did we double check the credentials? It's also there.\n\nChannel 1: How can I change the Wi Fi interface I need to change?\n\nChannel 0: Sorry?\n\nChannel 1: Wi Fi interface I need to change. Right?\n\nChannel 0: No. No need for you to change the you mean\n\nChannel 1: No.\n\nChannel 0: the pass\n\nChannel 1: If I if I need to if I need to this one, actually, change the password.\n\nChannel 0: of the Wi Fi? Yeah. You just need to enter the IP address again, then go to settings. You see there, like, change password, Wi Fi password, or change Wi Fi name.\n\nChannel 1: Okay. Fine.\n\nChannel 0: Yeah. Just please don't change the PPPoE username and password, the one that we double checked earlier.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Because it should be matched what's on our system to you to be able to to connect with the Internet.\n\nChannel 1: Right now, nothing is to change. Right? Everything is fine, I think.\n\nChannel 0: Yeah. It's all working?\n\nChannel 1: The Internet right now, it's working.\n\nChannel 0: Okay. Great. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yeah. Yeah. Sure. Sure.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you so much. Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.28512412309646606},{"text":"Good afternoon.","start":1.12,"end":1.9399999,"sentiment":"positive","sentiment_score":0.5162779837846756},{"text":"This is Maureen.","start":2.08,"end":3.06,"sentiment":"positive","sentiment_score":0.3457132577896118}],"sentiment":"positive","sentiment_score":0.39246997733910877,"channel":0,"num_words":6,"start":0.71999997,"end":3.06},{"sentences":[{"text":"Emery, basically, I already shared the images with you.","start":3.76,"end":7.22,"sentiment":"positive","sentiment_score":0.33818507194519043}],"sentiment":"positive","sentiment_score":0.33818507194519043,"channel":1,"num_words":9,"start":3.76,"end":7.22},{"sentences":[{"text":"Okay.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.10285502672195436},{"text":"Hold 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there.","start":126.575,"end":128.915,"sentiment":"neutral","sentiment_score":-0.010953353562702736}],"sentiment":"neutral","sentiment_score":-0.014420868922024965,"channel":1,"num_words":10,"start":125.295,"end":128.915},{"sentences":[{"text":"You switched the cable?","start":131.375,"end":132.915,"sentiment":"neutral","sentiment_score":-0.012907252181321383}],"sentiment":"neutral","sentiment_score":-0.012907252181321383,"channel":0,"num_words":4,"start":131.375,"end":132.915},{"sentences":[{"text":"And the the other one is the back box.","start":134.975,"end":136.735,"sentiment":"neutral","sentiment_score":-0.013072256826692157},{"text":"Right?","start":136.735,"end":137.135,"sentiment":"neutral","sentiment_score":0.01894039660692215},{"text":"Top 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light.","start":161.15501,"end":163.875,"sentiment":"neutral","sentiment_score":0.03347961169977983},{"text":"Is that is that same as red light only?","start":163.875,"end":166.13501,"sentiment":"neutral","sentiment_score":-0.005945288886626561}],"sentiment":"neutral","sentiment_score":0.021617842931300403,"channel":1,"num_words":20,"start":159.475,"end":166.13501},{"sentences":[{"text":"No.","start":168.27,"end":168.59,"sentiment":"neutral","sentiment_score":-0.07752499729394913},{"text":"It should be green, actually.","start":168.59,"end":170.37,"sentiment":"neutral","sentiment_score":-0.0449887178838253},{"text":"At the router, can you see the blue port at the router?","start":172.35,"end":175.97,"sentiment":"neutral","sentiment_score":-0.018849064751217764}],"sentiment":"neutral","sentiment_score":-0.029369853540427156,"channel":0,"num_words":18,"start":168.27,"end":175.97},{"sentences":[{"text":"So there is no blue port, 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for","start":218.415,"end":222.355,"sentiment":"neutral","sentiment_score":-0.0330765675753355}],"sentiment":"neutral","sentiment_score":-0.02150903598062302,"channel":0,"num_words":19,"start":201.23,"end":222.355},{"sentences":[{"text":"Okay.","start":222.96501,"end":223.46501,"sentiment":"neutral","sentiment_score":-0.01090092770755291}],"sentiment":"neutral","sentiment_score":-0.01090092770755291,"channel":1,"num_words":1,"start":222.96501,"end":223.46501},{"sentences":[{"text":"me for reference.","start":223.055,"end":224.11499,"sentiment":"neutral","sentiment_score":-0.01527986985941728},{"text":"Mhmm.","start":224.495,"end":224.995,"sentiment":"neutral","sentiment_score":-0.011061146855354307},{"text":"The just the picture that you switched it to the LAN 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one?","start":331.29498,"end":332.975,"sentiment":"neutral","sentiment_score":-0.1831672704882092},{"text":"Alright.","start":332.975,"end":333.475,"sentiment":"neutral","sentiment_score":-0.009153265506029127}],"sentiment":"neutral","sentiment_score":-0.1217958543668775,"channel":1,"num_words":17,"start":268.37,"end":333.475},{"sentences":[{"text":"WPN?","start":336.19,"end":336.69,"sentiment":"neutral","sentiment_score":-0.02332889288663864}],"sentiment":"neutral","sentiment_score":-0.02332889288663864,"channel":0,"num_words":1,"start":336.19,"end":336.69},{"sentences":[{"text":"WPS.","start":338.095,"end":338.595,"sentiment":"neutral","sentiment_score":-0.054583046585321426}],"sentiment":"neutral","sentiment_score":-0.054583046585321426,"channel":1,"num_words":1,"start":338.095,"end":338.595},{"sentences":[{"text":"That's like a reset button, but you don't need to push that one because it might delete the credentials at the router.","start":340.91,"end":351.77502,"sentiment":"neutral","sentiment_score":-0.1288906955583529}],"sentiment":"neutral","sentiment_score":-0.1288906955583529,"channel":0,"num_words":22,"start":340.91,"end":351.77502},{"sentences":[{"text":"I will send you another picture after.","start":352.935,"end":354.79498,"sentiment":"neutral","sentiment_score":0.040798683783837726},{"text":"Yes, sir.","start":355.01498,"end":355.835,"sentiment":"neutral","sentiment_score":0.17654168605804443}],"sentiment":"neutral","sentiment_score":0.0709637954003281,"channel":1,"num_words":9,"start":352.935,"end":355.835},{"sentences":[{"text":"Yeah.","start":357.595,"end":358.095,"sentiment":"neutral","sentiment_score":0.12097044289112092},{"text":"Already received it.","start":358.155,"end":359.535,"sentiment":"neutral","sentiment_score":0.14483512938022614},{"text":"Hold on.","start":360.795,"end":361.195,"sentiment":"neutral","sentiment_score":0.07459994032979012},{"text":"Let me just 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credentials.","start":396.47,"end":398.73,"sentiment":"neutral","sentiment_score":0.05334186553955078}],"sentiment":"neutral","sentiment_score":0.04841288043694063,"channel":0,"num_words":11,"start":396.15,"end":398.73},{"sentences":[{"text":"Okay.","start":400.25,"end":400.57,"sentiment":"neutral","sentiment_score":0.09660772979259492},{"text":"Fine.","start":400.57,"end":401.07,"sentiment":"neutral","sentiment_score":0.1323470026254654},{"text":"It's like one is showing the, like, Airtel Australia 2.4 g that is showing actually in the Wi Fi.","start":403.77002,"end":409.31,"sentiment":"neutral","sentiment_score":0.08609759925227416}],"sentiment":"neutral","sentiment_score":0.08880043420053664,"channel":1,"num_words":21,"start":400.25,"end":409.31},{"sentences":[{"text":"Hello, Basil?","start":492.09,"end":492.91,"sentiment":"neutral","sentiment_score":0.08527204766869545}],"sentiment":"neutral","sentiment_score":0.08527204766869545,"channel":0,"num_words":2,"start":492.09,"end":492.91},{"sentences":[{"text":"Yeah.","start":493.385,"end":493.885,"sentiment":"neutral","sentiment_score":0.10614005476236343}],"sentiment":"neutral","sentiment_score":0.10614005476236343,"channel":1,"num_words":1,"start":493.385,"end":493.885},{"sentences":[{"text":"Yeah.","start":494.33002,"end":494.65,"sentiment":"neutral","sentiment_score":0.1340399980545044},{"text":"I did send you another email as well, a response.","start":494.65,"end":498.83002,"sentiment":"neutral","sentiment_score":0.14210840538144112},{"text":"So what are we going to do now is double check if the PPPoE credentials is entered correctly.","start":500.01,"end":506.43,"sentiment":"neutral","sentiment_score":0.07607452799048689},{"text":"Our back end team already configured the router, so the PPPoE username and password should be entered already there.","start":506.82498,"end":513.96497,"sentiment":"neutral","sentiment_score":0.09137455726924695},{"text":"But since we cannot establish a connection, we just need to double check if the right credentials was entered.","start":514.105,"end":521.165,"sentiment":"neutral","sentiment_score":-0.061395181048857536}],"sentiment":"neutral","sentiment_score":0.05215035378932953,"channel":0,"num_words":67,"start":494.33002,"end":521.165},{"sentences":[{"text":"So we 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change?","start":2035.6799,"end":2038.34,"sentiment":"neutral","sentiment_score":0.0008772522366295258}],"sentiment":"neutral","sentiment_score":0.0008772522366295258,"channel":1,"num_words":12,"start":2035.6799,"end":2038.34},{"sentences":[{"text":"Sorry?","start":2040.295,"end":2040.795,"sentiment":"neutral","sentiment_score":-0.022164013236761093}],"sentiment":"neutral","sentiment_score":-0.022164013236761093,"channel":0,"num_words":1,"start":2040.295,"end":2040.795},{"sentences":[{"text":"Wi Fi interface I need to change.","start":2041.36,"end":2042.7999,"sentiment":"neutral","sentiment_score":-0.02299210030053343},{"text":"Right?","start":2042.7999,"end":2043.2999,"sentiment":"neutral","sentiment_score":-0.01239060051739216}],"sentiment":"neutral","sentiment_score":-0.021666912827640772,"channel":1,"num_words":8,"start":2041.36,"end":2043.2999},{"sentences":[{"text":"No.","start":2044.74,"end":2045.06,"sentiment":"neutral","sentiment_score":-0.04667424038052559},{"text":"No need for you to change the you mean","start":2045.06,"end":2047.7001,"sentiment":"neutral","sentiment_score":-0.06444925276769532}],"sentiment":"neutral","sentiment_score":-0.06267175152897835,"channel":0,"num_words":10,"start":2044.74,"end":2047.7001},{"sentences":[{"text":"No.","start":2047.52,"end":2048.0,"sentiment":"neutral","sentiment_score":-0.04796864092350006}],"sentiment":"neutral","sentiment_score":-0.04796864092350006,"channel":1,"num_words":1,"start":2047.52,"end":2048.0},{"sentences":[{"text":"the pass","start":2047.7001,"end":2048.42,"sentiment":"neutral","sentiment_score":-0.044726282358169556}],"sentiment":"neutral","sentiment_score":-0.044726282358169556,"channel":0,"num_words":2,"start":2047.7001,"end":2048.42},{"sentences":[{"text":"If I if I need to if I need to this one, actually, change the password.","start":2048.0,"end":2054.165,"sentiment":"neutral","sentiment_score":-0.03620971005875617}],"sentiment":"neutral","sentiment_score":-0.03620971005875617,"channel":1,"num_words":16,"start":2048.0,"end":2054.165},{"sentences":[{"text":"of the Wi Fi?","start":2055.1401,"end":2056.28,"sentiment":"neutral","sentiment_score":-0.007700778660364449},{"text":"Yeah.","start":2058.58,"end":2059.065,"sentiment":"neutral","sentiment_score":0.014877662993967531},{"text":"You just need to enter the IP address again, then go to settings.","start":2059.2249,"end":2063.805,"sentiment":"neutral","sentiment_score":0.011094463989138603},{"text":"You see there, like, change password, Wi Fi password, or change Wi Fi name.","start":2065.145,"end":2070.845,"sentiment":"neutral","sentiment_score":0.005856881117714303}],"sentiment":"neutral","sentiment_score":0.006571841120603494,"channel":0,"num_words":32,"start":2055.1401,"end":2070.845},{"sentences":[{"text":"Okay.","start":2072.34,"end":2072.74,"sentiment":"neutral","sentiment_score":0.03799266368150711},{"text":"Fine.","start":2072.74,"end":2073.24,"sentiment":"neutral","sentiment_score":0.05472354590892792}],"sentiment":"neutral","sentiment_score":0.046358104795217514,"channel":1,"num_words":2,"start":2072.34,"end":2073.24},{"sentences":[{"text":"Yeah.","start":2073.545,"end":2074.045,"sentiment":"neutral","sentiment_score":0.03044438362121582},{"text":"Just please don't change the PPPoE username and password, the one that we double checked earlier.","start":2076.65,"end":2082.3499,"sentiment":"neutral","sentiment_score":-0.034041782608255744}],"sentiment":"neutral","sentiment_score":-0.030248478712404474,"channel":0,"num_words":17,"start":2073.545,"end":2082.3499},{"sentences":[{"text":"Okay.","start":2083.065,"end":2083.4648,"sentiment":"neutral","sentiment_score":0.035240497440099716},{"text":"Okay.","start":2083.4648,"end":2083.9648,"sentiment":"neutral","sentiment_score":0.054452575743198395}],"sentiment":"neutral","sentiment_score":0.044846536591649055,"channel":1,"num_words":2,"start":2083.065,"end":2083.9648},{"sentences":[{"text":"Because it should be matched what's on our system to you to be able to to connect with the Internet.","start":2084.89,"end":2090.1099,"sentiment":"neutral","sentiment_score":0.14290926977992058}],"sentiment":"neutral","sentiment_score":0.14290926977992058,"channel":0,"num_words":20,"start":2084.89,"end":2090.1099},{"sentences":[{"text":"Right now, nothing is to change.","start":2091.08,"end":2092.36,"sentiment":"neutral","sentiment_score":-0.016444509848952297},{"text":"Right?","start":2092.36,"end":2092.6,"sentiment":"neutral","sentiment_score":0.07433325052261353},{"text":"Everything is fine, I think.","start":2092.6,"end":2093.9001,"sentiment":"neutral","sentiment_score":0.24554377794265747}],"sentiment":"neutral","sentiment_score":0.10028209009518226,"channel":1,"num_words":12,"start":2091.08,"end":2093.9001},{"sentences":[{"text":"Yeah.","start":2094.655,"end":2094.895,"sentiment":"neutral","sentiment_score":0.2034660279750824},{"text":"It's all working?","start":2094.895,"end":2095.955,"sentiment":"neutral","sentiment_score":0.24210426211357117}],"sentiment":"neutral","sentiment_score":0.23244470357894897,"channel":0,"num_words":4,"start":2094.655,"end":2095.955},{"sentences":[{"text":"The Internet right now, it's working.","start":2098.52,"end":2100.22,"sentiment":"neutral","sentiment_score":0.280633586148421}],"sentiment":"neutral","sentiment_score":0.280633586148421,"channel":1,"num_words":6,"start":2098.52,"end":2100.22},{"sentences":[{"text":"Okay.","start":2101.455,"end":2101.955,"sentiment":"positive","sentiment_score":0.4693836569786072},{"text":"Great.","start":2102.2551,"end":2102.735,"sentiment":"positive","sentiment_score":0.6570644378662109},{"text":"So you're all set now.","start":2102.735,"end":2104.41,"sentiment":"positive","sentiment_score":0.6699364185333252},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime.","start":2104.73,"end":2109.0698,"sentiment":"positive","sentiment_score":0.35662732852829826}],"sentiment":"positive","sentiment_score":0.4358168840408325,"channel":0,"num_words":25,"start":2101.455,"end":2109.0698},{"sentences":[{"text":"Yeah.","start":2109.4949,"end":2109.7349,"sentiment":"neutral","sentiment_score":0.17917880415916443},{"text":"Yeah.","start":2109.7349,"end":2110.055,"sentiment":"neutral","sentiment_score":0.18021416664123535},{"text":"Sure.","start":2110.055,"end":2110.375,"sentiment":"neutral","sentiment_score":0.1312314122915268},{"text":"Sure.","start":2110.375,"end":2110.875,"sentiment":"positive","sentiment_score":0.3393626809120178}],"sentiment":"neutral","sentiment_score":0.2074967660009861,"channel":1,"num_words":4,"start":2109.4949,"end":2110.875},{"sentences":[{"text":"Okay.","start":2111.53,"end":2111.93,"sentiment":"positive","sentiment_score":0.40666383504867554},{"text":"Thank you.","start":2111.93,"end":2112.49,"sentiment":"positive","sentiment_score":0.7884121835231781}],"sentiment":"positive","sentiment_score":0.6611627340316772,"channel":0,"num_words":3,"start":2111.53,"end":2112.49},{"sentences":[{"text":"Thank","start":2112.487,"end":2112.807,"sentiment":"positive","sentiment_score":0.7386114597320557}],"sentiment":"positive","sentiment_score":0.7386114597320557,"channel":1,"num_words":1,"start":2112.487,"end":2112.807},{"sentences":[{"text":"Bye.","start":2112.49,"end":2112.99,"sentiment":"positive","sentiment_score":0.6254153251647949}],"sentiment":"positive","sentiment_score":0.6254153251647949,"channel":0,"num_words":1,"start":2112.49,"end":2112.99},{"sentences":[{"text":"you so much.","start":2112.807,"end":2113.367,"sentiment":"positive","sentiment_score":0.7612775961558024},{"text":"Bye.","start":2113.367,"end":2113.867,"sentiment":"positive","sentiment_score":0.4635417461395264}],"sentiment":"positive","sentiment_score":0.6868436336517334,"channel":1,"num_words":4,"start":2112.807,"end":2113.867},{"sentences":[{"text":"Have a great day.","start":2113.3699,"end":2114.51,"sentiment":"positive","sentiment_score":0.7468453198671341}],"sentiment":"positive","sentiment_score":0.7468453198671341,"channel":0,"num_words":4,"start":2113.3699,"end":2114.51},{"sentences":[{"text":"Bye bye.","start":2114.807,"end":2115.5469,"sentiment":"neutral","sentiment_score":0.09898531064391136}],"sentiment":"neutral","sentiment_score":0.09898531064391136,"channel":1,"num_words":2,"start":2114.807,"end":2115.5469}]},"summary":{"result":"success","short":"A customer named Basu is having trouble connecting to their router and is receiving error messages. The agent guides them through various settings and sends a picture of the router. The agent also suggests changing passwords and the Wi Fi interface and reminds the customer to call if they have any issues. The call ends with the agent reminding the customer to call if they have any further problems."},"intents":{"segments":[{"text":"Is there blue port at the back of your router?","start_word":27,"end_word":36,"intents":[{"intent":"Check ports","confidence_score":0.0004699721}]},{"text":"we try to connect it to the LAN four instead? Okay.","start_word":255,"end_word":265,"intents":[{"intent":"Connect port to lan four","confidence_score":0.0012775353}]},{"text":"So what are we going to do now is double check if the PPPoE credentials is entered correctly. Our back end team already configured the router, so the PPPoE username and password should be entered already there. But since we cannot establish a connection, we just need to double check if the right credentials was entered. So we need No.","start_word":423,"end_word":482,"intents":[{"intent":"Check router configuration","confidence_score":0.02157796}]},{"text":"Is it connected to the router's Wi Fi?","start_word":671,"end_word":678,"intents":[{"intent":"Fix router connectivity","confidence_score":0.011807698}]},{"text":"It's showing can't log in for wrong username and password. That's just showing.","start_word":954,"end_word":966,"intents":[{"intent":"Resolve login issue","confidence_score":0.01015354}]},{"text":"It is showing that network set is not connected, and there's the three options. Internet, CPE, active clients. Can you send me a screenshot, please? Again, I need to go back. Is it the settings I need to change or We just need to double check if the username and password is correct. somewhere else?","start_word":1270,"end_word":1324,"intents":[{"intent":"Access network settings","confidence_score":0.1372897}]},{"text":"Can you send me a screenshot, please?","start_word":1288,"end_word":1294,"intents":[{"intent":"Request screenshot","confidence_score":0.13183923}]},{"text":"Is it the settings I need to change or We just need to double check if the username and password is correct. somewhere else?","start_word":1301,"end_word":1324,"intents":[{"intent":"Update settings","confidence_score":0.010029295}]},{"text":"Can you send me screenshot, please?","start_word":1597,"end_word":1602,"intents":[{"intent":"Send screenshot","confidence_score":0.76763034}]},{"text":"And can we also bring back the cable at the first port on your router, LAN one? Okay.","start_word":1618,"end_word":1635,"intents":[{"intent":"Leave cable","confidence_score":0.004035794}]},{"text":"But why earlier it's not connecting? What is the password right now?","start_word":1790,"end_word":1801,"intents":[{"intent":"Confirm connection","confidence_score":0.013044557}]},{"text":"Let me check with other things actually. What is the speed it's getting?","start_word":1827,"end_word":1839,"intents":[{"intent":"Request assistance","confidence_score":0.00021835303}]},{"text":"What is the speed it's getting?","start_word":1834,"end_word":1839,"intents":[{"intent":"Check router speed","confidence_score":0.003963965}]},{"text":"Is the engine not working now?","start_word":1888,"end_word":1893,"intents":[{"intent":"Check engine status","confidence_score":0.13689835}]},{"text":"Can we change the password of this my this one? Yeah.","start_word":1989,"end_word":1999,"intents":[{"intent":"Change password","confidence_score":0.9113224}]},{"text":"How can I change the Wi Fi interface I need to change? Sorry?","start_word":2022,"end_word":2034,"intents":[{"intent":"Change wi fi interface","confidence_score":0.47483993}]},{"text":"Because it should be matched what's on our system to you to be able to to connect with the Internet.","start_word":2125,"end_word":2144,"intents":[{"intent":"Connect to internet","confidence_score":0.025759136}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28512412309646606},{"text":"Good afternoon. This is Maureen.","start_word":1,"end_word":5,"sentiment":"positive","sentiment_score":0.41161173582077026},{"text":"Emery, basically, I already shared the images with you. Okay. Hold on. Let me just check. Hello, Basu? Yes. Speaking. Yeah. Is there blue port at the back of your router? Micopter or router? Yeah. Is there a blue port? Blue port. Yeah. Yellow port only. There is no blue port, actually. At the router? Yeah. That's what I'm doing. Yellow only. Four one is W A N and three lang ports, actually. Okay. Because it should be at the one port. It's the blue port one. It says W A N. Okay. Is that am I right? WN port, I locked. I I put the things there. You switched the cable? And the the other one is the back box. Right? Top one. Yeah. The cable is Yeah. The cable is connected correctly at the NTT box. Okay. No. No need So for you to change that one. okay. Fine. Is it right now, the modem is red light. Is that is that same as red light only? No. It should be green, actually. At the router, can you see the blue port at the router? So there is no blue port, actually. It's only yellow port only. I All. already have the majors with you. Okay. Can we try to connect it at the last port? The cable right now is connected at the first port at the back of your router. Right? Uh-huh. It's a Can we try line you yeah. LAN. want to Can tell? we try to connect it to the LAN four instead? Okay. Send me a picture again, sorry, for for Okay. me for reference. Mhmm. The just the picture that you switched it to the LAN four. It's in right now. What is WPS? Do we need to change anything in that one? Alright. WPN? WPS. That's like a reset button, but you don't need to push that one because it might delete the credentials at the router. I will send you another picture after. Yes, sir. Yeah. Already received it. Hold on. Let me just check. I have sent one more photo of that one. Do we have any password to log in this thing? How can I connect to Wi Fi? Hang on. Let me just send it to you, the credentials. Okay. Fine. It's like one is showing the, like, Airtel Australia 2.4 g that is showing actually in the Wi Fi. Hello, Basil? Yeah. Yeah. I did send you another email as well, a response. So what are we going to do now is double check if the PPPoE credentials is entered correctly. Our back end team already configured the router, so the PPPoE username and password should be entered already there. But since we cannot establish a connection, we just need to double check if the right credentials was entered. So we need No. to Do log in I to do I the need router's to put interface. the actually, what what I should do? We need to log in to the router's interface to double check the credentials. How can you look into the router? Have you received my response? Is there a link in there? No. It's just an instruction. Where where I need to where where I need to where where I need to go? This website I need to go that one? Sorry? Sorry? This website I need to go? Like, Yeah. for the Have you received my email? yeah. I received, actually. Yeah. So open a browser on your laptop or computer. Then at the back of your router, there should be an IP address there written. Still there is no service? Yeah. So device must be connected to the router's Wi Fi network even if it has no Internet yet to access the router's interface while checking.","start_word":6,"end_word":641,"sentiment":"neutral","sentiment_score":-0.015669794085453142},{"text":"My network is very slow, actually, Narayan. It's not getting inside, actually.","start_word":642,"end_word":653,"sentiment":"negative","sentiment_score":-0.7312317490577698},{"text":"Is your are you using a laptop or a computer? And then mobile right now, I'm using. Is it connected to the router's Wi Fi? No. No. No. It's my personal thing connection only. No. It should be connected to the router's Wi Fi even though it Sorry? has no Internet connection yet for you to access. You need to be connected to the router's Wi Fi. Oh, can I connect? You said you saw five g and or 2.4 g? Yeah. Yeah. Just connect either of either of that one. Okay. But they're asking the password. You'll also see the password at the back of your router. It says, like, Wi Fi keys, PIN, or The Wi username, Fi the pass Wi Fi key. Okay. That is the one.","start_word":654,"end_word":783,"sentiment":"neutral","sentiment_score":-0.025621507316827778},{"text":"That's cute.","start_word":784,"end_word":785,"sentiment":"positive","sentiment_score":0.6038485765457153},{"text":"Yeah. No Internet connection. Okay. I connected, actually. Then? Okay. Open a browser. Okay. Then at the address bar, type in the IP address printed at the back of your router as well. Okay. That's fine. Once the IP address was entered, it will bring you to a web page where it will ask you a username and password. Yeah. I'm logging. That's also written yeah. That's also written at the back of your router. Okay. Let's see. 883M4. No. I can't log. It's a it's showing can't log along the username and password. Maybe the username you entered is incorrect or the password? No. What I it is Write only. Password is GBWriteOnly. Can you also send me a screenshot of the back details of the router for me to have a reference There's a password, username, and password as only I need to put. well? Right? Yeah. I don't know. And they're Usually, asking AdminAdmin. yeah. AdminAnd ZB9886M4, actually. Okay. Password. But it's not login.","start_word":786,"end_word":952,"sentiment":"neutral","sentiment_score":-0.04727680608630181},{"text":"It's showing can't log in for wrong username and password.","start_word":953,"end_word":962,"sentiment":"negative","sentiment_score":-0.4796190559864044},{"text":"That's just showing. Can I have a picture of it? Which The one? Yes. on the details underneath the router. Okay. I'll just mail right now. Just hold it right now. Okay. Fine. I couldn't able to. I'm sending it right now. Okay. Did you receive that one? Yeah. Hang on. Yes. What do you want? Use the mail. You Hello? Yeah. I just send you on credentials. Is it okay if you try this one instead? Yeah. Yeah. Yeah. Sure. Mhmm. Wait. Here you come. Here you come. Wait now. Mhmm. I think you might know that. Did you send right now? Yeah. I just send it right now. Then again, I need to connect to the Wi Fi. Right? Yeah. Are you still connected to the router's Wi Fi? Yeah. Yeah. Again, it's wrong, I think. Okay. One minute. It's Admin1238. Right? Yeah. Username is same admin. Just change the password. Okay. Admin one two three eight. Yeah. Okay. Does it work? Let me check. Okay. Yeah. It it's it's then what what they should do? Networks are not connected. Then what they should do, Nash? Yeah. Okay. So go to the PPPoE settings under Internet or WAN settings. Okay. Connection type PPO. P p p o e. Yeah. Triple p o e. Connection type. And mhmm. Can you see a username and password? Entered. No. I just gone to the Internet part. Mhmm. Okay. And then I where do I need to go? Settings or manage. Can you see p p p o e, triple p o e? Connection type is PPA, but there is no I can't go inside that one. Can you see username and password? Let me Yeah. Kindly check if it match what check. No. No. what's No.","start_word":963,"end_word":1257,"sentiment":"neutral","sentiment_score":-0.02281249449667284},{"text":"There is nothing.","start_word":1258,"end_word":1260,"sentiment":"negative","sentiment_score":-0.4151737093925476},{"text":"How can I go to the username and password? It is showing that network set is not connected, and there's the three options. Internet, CPE, active clients. Can you send me a screenshot, please? Again, I need to go back. Is it the settings I need to change or We just need to double check if the username and password is correct. somewhere else? No. There is they they didn't ask any username or password. It just there is interface is coming. Their home page, it is network status not connected. And in in bottom, it is Internet CPE active client. And in bottom, I can see home feature, manage, and settings. Yeah. I just need the screenshot of it so that I can also see. Yeah. I think right now. Okay. Once you click the Internet, what can you see there? There is no You link. can click Sorry? the arrow. You cannot click the arrow. No. Internet, I can go inside, but it's just giving you the details. That's it. I'll show you. One sec. Can you go to settings? Below. Yeah. What's in there? It's it's showing a WAN, one option. LAN is another option. And the Wi Fi two four GS is another option. Wi Fi five is another option. Mi Fi is another option. VPN is another option. In a modify, manage password, reboot the device, restart factory settings, change language. Can you click the one, w a n? Yeah. And what's in there? It's connected. It's connection name, connection mode, w What is the a connection? n Mhmm. What x is connection the connection? connection mode is a root. And the w w n access type is PPOE. Mhmm. And there is is he You using see username the and p p password? POE? Yeah. That one. Okay. That the username is password is Sui. Sorry? The username and password is? Yeah. Username is one two three eight at airtel dot net dot a u. Mhmm. And password is CapsLogAIR12301238. Can you send me screenshot, please? That the credentials are visible. I think this is a network Just a minute. fault. And can we also bring back the cable at the first port on your router, LAN one? Okay. Yeah. One minute. Let's keep it unplugged there back to the first port. Where the router router or the mom? That that one. The router. Router one. Okay. Fine. I'm just sending it to right now. Yes. Did you bring back the cable, the LAN one? Just a minute. LAN one Yes. or WAN? Which one I input? W a n. Okay. I'll bring back the cable to the end. Yeah. Next to the power button. Right? Okay. Right now the green is coming. Yeah. Okay. Is it next to the power cable, the black cable on your router? Yeah. Yeah. Yeah. And now the rotary is the green signal, actually. Let me check on your end as well. Yeah. It's showing now as online. Online? Is the speed Yeah. is Can we try to use there the Internet to or double do well, let me check that one. check? Yeah. It's just confused.","start_word":1261,"end_word":1789,"sentiment":"neutral","sentiment_score":-0.02146105897491393},{"text":"But why earlier it's not connecting?","start_word":1790,"end_word":1795,"sentiment":"negative","sentiment_score":-0.3671130239963531},{"text":"What is the password right now? Hang on. Let me just check your router. It is the WPS. I'm sorry. It's the Wi Fi key. Wi Fi key only. Yeah. Okay. Let me check with other things actually. What is the speed it's getting? Fifty twenty five. Right? Let me just check. 50 Okay. Mbps. Yeah. 50 download for the download speed, then 20 for the upload speed. Okay. Right now, it's not exactly I'm getting. Okay. Fine. It says showing less only. That's what it is. Give me on this phone. Is the engine not working now? Let me check. Let me check. Okay. It is Apple five g or both are same network? Both are working. Either of the two. It's the same key. So the 2.4 works better for longer range, covers Okay. more of your house, more stable through walls and obstacles, but slightly slower speed compared to five g because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far as 2.4 and can be weaker through walls. Okay. Let me check. Mhmm. Can we change the password of this my this one? Yeah. You can change the password via the router's interface as well. And where did we double check the credentials? It's also there. How can I change the Wi Fi interface I need to change? Sorry? Wi Fi interface I need to change. Right? No. No need for you to change the you mean No. the pass If I if I need to if I need to this one, actually, change the password. of the Wi Fi? Yeah. You just need to enter the IP address again, then go to settings. You see there, like, change password, Wi Fi password, or change Wi Fi name. Okay. Fine. Yeah. Just please don't change the PPPoE username and password, the one that we double checked earlier. Okay. Okay. Because it should be matched what's on our system to you to be able to to connect with the Internet. Right now, nothing is to change. Right? Everything is fine, I think. Yeah. It's all working? The Internet right now, it's working.","start_word":1796,"end_word":2166,"sentiment":"neutral","sentiment_score":0.006176761886220415},{"text":"Okay. Great. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime.","start_word":2167,"end_word":2191,"sentiment":"positive","sentiment_score":0.4567534029483795},{"text":"Yeah. Yeah. Sure.","start_word":2192,"end_word":2194,"sentiment":"neutral","sentiment_score":0.1852144300937653},{"text":"Sure. Okay. Thank you. Thank Bye. you so much. Bye. Have a great day. Bye bye.","start_word":2195,"end_word":2210,"sentiment":"positive","sentiment_score":0.5887770652770996}],"average":{"sentiment":"neutral","sentiment_score":-0.012975687926397313}}}}