{"metadata":{"transaction_key":"deprecated","request_id":"01a088f8-3da7-7491-bf74-d8110c1f929e","sha256":"ceca4ae54143a82b634eedec36a46060b7331532fd5110891128da070194c470","created":"2026-09-10T01:39:26.662Z","duration":29.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":72,"output_tokens":36},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":82},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Simon. Simon Darwin. I see. Okay. I'll make a note of it. Thank you.","confidence":0.9995117,"words":[{"word":"yes","start":18.175,"end":18.415,"confidence":0.94506836,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.21725310385227203},{"word":"good","start":18.415,"end":18.575,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3460441827774048},{"word":"morning","start":18.575,"end":18.975,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2894832491874695},{"word":"i'm","start":18.975,"end":19.135,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10197502374649048},{"word":"looking","start":19.135,"end":19.455,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0688401311635971},{"word":"for","start":19.455,"end":19.855,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06356621533632278},{"word":"simon","start":19.855,"end":20.355,"confidence":0.6673584,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":0.06345447897911072},{"word":"simon","start":21.135,"end":21.615,"confidence":0.99609375,"punctuated_word":"Simon","sentiment":"neutral","sentiment_score":-0.014586266130208967},{"word":"darwin","start":21.615,"end":22.115,"confidence":0.8293457,"punctuated_word":"Darwin.","sentiment":"neutral","sentiment_score":-0.02359076403081417},{"word":"i","start":24.812937,"end":25.052938,"confidence":0.6479492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13518506288528442},{"word":"see","start":25.052938,"end":25.452938,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.07778817415237427},{"word":"okay","start":25.452938,"end":25.852938,"confidence":0.95214844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025561582297086716},{"word":"i'll","start":25.852938,"end":26.092937,"confidence":0.97094727,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05772680789232254},{"word":"make","start":26.092937,"end":26.332937,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.09052670001983644},{"word":"a","start":26.332937,"end":26.412937,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1162806898355484},{"word":"note","start":26.412937,"end":26.572937,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.15900367498397827},{"word":"of","start":26.572937,"end":26.732937,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1331082135438919},{"word":"it","start":26.732937,"end":26.972939,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08759738504886627},{"word":"thank","start":26.972939,"end":27.132938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5397059917449951},{"word":"you","start":27.132938,"end":27.632938,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44627606868743896}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Simon. Simon Darwin. I see.\n\nOkay. I'll make a note of it. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":18.175,"end":18.415,"sentiment":"neutral","sentiment_score":0.21725310385227203},{"text":"Good morning.","start":18.415,"end":18.975,"sentiment":"neutral","sentiment_score":0.31776371598243713},{"text":"I'm looking for Simon.","start":18.975,"end":20.355,"sentiment":"neutral","sentiment_score":0.07445896230638027},{"text":"Simon Darwin.","start":21.135,"end":22.115,"sentiment":"neutral","sentiment_score":-0.01908851508051157},{"text":"I see.","start":24.812937,"end":25.452938,"sentiment":"neutral","sentiment_score":-0.10648661851882935}],"sentiment":"neutral","sentiment_score":0.08176964707672596,"num_words":11,"start":18.175,"end":25.452938},{"sentences":[{"text":"Okay.","start":25.452938,"end":25.852938,"sentiment":"neutral","sentiment_score":0.025561582297086716},{"text":"I'll make a note of it.","start":25.852938,"end":26.972939,"sentiment":"neutral","sentiment_score":0.1073739118874073},{"text":"Thank you.","start":26.972939,"end":27.632938,"sentiment":"positive","sentiment_score":0.49299103021621704}],"sentiment":"neutral","sentiment_score":0.18397634600599608,"num_words":9,"start":25.452938,"end":27.632938}]}}]},{"alternatives":[{"transcript":"Welcome to Dindus Australia. Please press 1 for reception, 2 for sales, 3 for accounts receivable. Good morning. It's Harry speaking. He he no longer works for the company. No worries. Bye.","confidence":0.9980469,"words":[{"word":"welcome","start":0.64,"end":1.04,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.3080536425113678},{"word":"to","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3829435408115387},{"word":"dindus","start":1.28,"end":1.76,"confidence":0.9291992,"punctuated_word":"Dindus","sentiment":"positive","sentiment_score":0.42401593923568726},{"word":"australia","start":1.76,"end":2.26,"confidence":0.9975586,"punctuated_word":"Australia.","sentiment":"positive","sentiment_score":0.4036846160888672},{"word":"please","start":2.8799999,"end":3.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.18733102083206177},{"word":"press","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.16183362901210785},{"word":"1","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.1582058221101761},{"word":"for","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10708744078874588},{"word":"reception","start":4.16,"end":4.66,"confidence":0.9770508,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.16118505597114563},{"word":"2","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.15917907655239105},{"word":"for","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10895898193120956},{"word":"sales","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.10388235747814178},{"word":"3","start":6.3199997,"end":6.72,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.1785968542098999},{"word":"for","start":6.72,"end":6.96,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12291394174098969},{"word":"accounts","start":6.96,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.1131729781627655},{"word":"receivable","start":7.3599997,"end":7.8599997,"confidence":0.82836914,"punctuated_word":"receivable.","sentiment":"neutral","sentiment_score":0.22062742710113523},{"word":"good","start":15.735,"end":15.895,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5255826115608215},{"word":"morning","start":15.895,"end":16.215,"confidence":0.98950195,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.39234328269958496},{"word":"it's","start":16.455,"end":16.535,"confidence":0.5580139,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2983761429786682},{"word":"harry","start":16.535,"end":16.775,"confidence":0.26416016,"punctuated_word":"Harry","sentiment":"positive","sentiment_score":0.3908754289150238},{"word":"speaking","start":16.775,"end":17.275,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.27262598276138306},{"word":"he","start":21.494999,"end":21.994999,"confidence":0.6010742,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.029058288782835007},{"word":"he","start":22.535,"end":22.615,"confidence":0.93115234,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.27641260623931885},{"word":"no","start":22.615,"end":22.775,"confidence":0.9941406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3331573009490967},{"word":"longer","start":22.775,"end":23.015,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.3077552318572998},{"word":"works","start":23.015,"end":23.255001,"confidence":0.99902344,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.2663637101650238},{"word":"for","start":23.255001,"end":23.415,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3103500008583069},{"word":"the","start":23.415,"end":23.494999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2687780261039734},{"word":"company","start":23.494999,"end":23.994999,"confidence":0.9946289,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.23410439491271973},{"word":"no","start":27.654999,"end":27.814999,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1562376171350479},{"word":"worries","start":27.814999,"end":28.215,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.18978923559188843},{"word":"bye","start":28.215,"end":28.715,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12208300828933716}],"paragraphs":{"transcript":"\nWelcome to Dindus Australia. Please press 1 for reception, 2 for sales, 3 for accounts receivable. Good morning. It's Harry speaking. He he no longer works for the company.\n\nNo worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Dindus Australia.","start":0.64,"end":2.26,"sentiment":"positive","sentiment_score":0.37967443466186523},{"text":"Please press 1 for reception, 2 for sales, 3 for accounts receivable.","start":2.8799999,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1485812154908975},{"text":"Good morning.","start":15.735,"end":16.215,"sentiment":"positive","sentiment_score":0.45896294713020325},{"text":"It's Harry speaking.","start":16.455,"end":17.275,"sentiment":"neutral","sentiment_score":0.3206258515516917},{"text":"He he no longer works for the company.","start":21.494999,"end":23.994999,"sentiment":"neutral","sentiment_score":-0.25324744498357177}],"sentiment":"neutral","sentiment_score":0.10881021426155649,"num_words":29,"start":0.64,"end":23.994999},{"sentences":[{"text":"No worries.","start":27.654999,"end":28.215,"sentiment":"neutral","sentiment_score":0.17301342636346817},{"text":"Bye.","start":28.215,"end":28.715,"sentiment":"neutral","sentiment_score":0.12208300828933716}],"sentiment":"neutral","sentiment_score":0.15603662033875784,"num_words":3,"start":27.654999,"end":28.715}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Dindus Australia. Please press 1 for reception, 2 for sales, 3 for accounts receivable. Good morning. It's Harry speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Simon. Simon\n\nChannel 1: He\n\nChannel 0: Darwin.\n\nChannel 1: he no longer works for the company.\n\nChannel 0: I see. Okay. I'll make a note of it. Thank you.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Dindus Australia.","start":0.64,"end":2.26,"sentiment":"positive","sentiment_score":0.37967443466186523},{"text":"Please press 1 for reception, 2 for sales, 3 for accounts receivable.","start":2.8799999,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1485812154908975},{"text":"Good morning.","start":15.735,"end":16.215,"sentiment":"positive","sentiment_score":0.45896294713020325},{"text":"It's Harry speaking.","start":16.455,"end":17.275,"sentiment":"neutral","sentiment_score":0.3206258515516917}],"sentiment":"neutral","sentiment_score":0.24673694159303391,"channel":1,"num_words":21,"start":0.64,"end":17.275},{"sentences":[{"text":"Yes.","start":18.175,"end":18.415,"sentiment":"neutral","sentiment_score":0.21725310385227203},{"text":"Good morning.","start":18.415,"end":18.975,"sentiment":"neutral","sentiment_score":0.31776371598243713},{"text":"I'm looking for Simon.","start":18.975,"end":20.355,"sentiment":"neutral","sentiment_score":0.07445896230638027},{"text":"Simon","start":21.135,"end":21.615,"sentiment":"neutral","sentiment_score":-0.014586266130208967}],"sentiment":"neutral","sentiment_score":0.1420037648640573,"channel":0,"num_words":8,"start":18.175,"end":21.615},{"sentences":[{"text":"He","start":21.494999,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.029058288782835007}],"sentiment":"neutral","sentiment_score":-0.029058288782835007,"channel":1,"num_words":1,"start":21.494999,"end":21.994999},{"sentences":[{"text":"Darwin.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":-0.02359076403081417}],"sentiment":"neutral","sentiment_score":-0.02359076403081417,"channel":0,"num_words":1,"start":21.615,"end":22.115},{"sentences":[{"text":"he no longer works for the company.","start":22.535,"end":23.994999,"sentiment":"neutral","sentiment_score":-0.28527446729796274}],"sentiment":"neutral","sentiment_score":-0.28527446729796274,"channel":1,"num_words":7,"start":22.535,"end":23.994999},{"sentences":[{"text":"I see.","start":24.812937,"end":25.452938,"sentiment":"neutral","sentiment_score":-0.10648661851882935},{"text":"Okay.","start":25.452938,"end":25.852938,"sentiment":"neutral","sentiment_score":0.025561582297086716},{"text":"I'll make a note of it.","start":25.852938,"end":26.972939,"sentiment":"neutral","sentiment_score":0.1073739118874073},{"text":"Thank you.","start":26.972939,"end":27.632938,"sentiment":"positive","sentiment_score":0.49299103021621704}],"sentiment":"neutral","sentiment_score":0.13116489791057326,"channel":0,"num_words":11,"start":24.812937,"end":27.632938},{"sentences":[{"text":"No worries.","start":27.654999,"end":28.215,"sentiment":"neutral","sentiment_score":0.17301342636346817},{"text":"Bye.","start":28.215,"end":28.715,"sentiment":"neutral","sentiment_score":0.12208300828933716}],"sentiment":"neutral","sentiment_score":0.15603662033875784,"channel":1,"num_words":3,"start":27.654999,"end":28.715}]},"summary":{"result":"success","short":"A customer calls Dindus Australia looking for Simon He Darwin, but he no longer works there. The agent, named Harry, takes note of the information and ends the call."},"intents":{"segments":[{"text":"I'm looking for Simon. Simon He Darwin. he no longer works for the company. I see. Okay. I'll make a note of it. Thank you. No worries. Bye.","start_word":24,"end_word":51,"intents":[{"intent":"Connect with simon","confidence_score":0.0076578707}]}]},"sentiments":{"segments":[{"text":"Welcome to Dindus Australia.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.39106640219688416},{"text":"Please press 1 for reception, 2 for sales, 3 for accounts receivable.","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.16280841827392578},{"text":"Good morning.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.436756432056427},{"text":"It's Harry speaking. Yes. Good morning. I'm looking for Simon. Simon He Darwin. he no longer works for the company. I see. Okay. I'll make a note of it.","start_word":18,"end_word":46,"sentiment":"neutral","sentiment_score":0.040906213223934174},{"text":"Thank you.","start_word":47,"end_word":48,"sentiment":"positive","sentiment_score":0.477419376373291},{"text":"No worries. Bye.","start_word":49,"end_word":51,"sentiment":"neutral","sentiment_score":0.1712855100631714}],"average":{"sentiment":"neutral","sentiment_score":0.13327897467264316}}}}