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This is Airtel accounts. How may I help you today? What is the phone number? It's an Indian phone number.\n\nAlright. Got it. Thank you so much for sharing the details, but I'm sorry you have reached a wrong phone number because this is Airtel AU, and we are not affiliate to Airtel India. What we do is to provide Internet services, and we only support Australian phone number. So you still need to contact the local network, which is Airtel India for your Indian phone number.\n\nYou're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.36,"sentiment":"positive","sentiment_score":0.35170963406562805},{"text":"This is Airtel accounts.","start":1.36,"end":2.72,"sentiment":"neutral","sentiment_score":0.2698049023747444},{"text":"How may I help you today?","start":2.72,"end":4.02,"sentiment":"neutral","sentiment_score":0.27734224249919254},{"text":"What is the phone number?","start":31.939999,"end":33.32,"sentiment":"neutral","sentiment_score":-0.024486393854022025},{"text":"It's an Indian phone number.","start":44.315002,"end":46.175003,"sentiment":"neutral","sentiment_score":-0.03081008642911911}],"sentiment":"neutral","sentiment_score":0.14410045141862196,"num_words":22,"start":0.79999995,"end":46.175003},{"sentences":[{"text":"Alright.","start":48.635002,"end":49.115,"sentiment":"neutral","sentiment_score":0.03993385285139084},{"text":"Got it.","start":49.115,"end":49.675003,"sentiment":"neutral","sentiment_score":0.07006954215466976},{"text":"Thank you so much for sharing the details, but I'm sorry you have reached a wrong phone number because this is Airtel AU, and we are not affiliate to Airtel India.","start":49.675003,"end":60.850002,"sentiment":"neutral","sentiment_score":-0.06408536938890334},{"text":"What we do is to provide Internet services, and we only support Australian phone number.","start":60.850002,"end":66.770004,"sentiment":"neutral","sentiment_score":-0.09372930030028025},{"text":"So you still need to contact the local network, which is Airtel India for your Indian phone number.","start":66.770004,"end":73.355,"sentiment":"neutral","sentiment_score":-0.07370282544030084}],"sentiment":"neutral","sentiment_score":-0.06774871457201331,"num_words":67,"start":48.635002,"end":73.355},{"sentences":[{"text":"You're welcome.","start":75.975,"end":76.795,"sentiment":"positive","sentiment_score":0.5333922952413559},{"text":"Have a good one.","start":76.855,"end":77.815,"sentiment":"positive","sentiment_score":0.5664713457226753},{"text":"Bye bye.","start":77.815,"end":78.555,"sentiment":"neutral","sentiment_score":0.213701531291008}],"sentiment":"positive","sentiment_score":0.47000912949442863,"num_words":8,"start":75.975,"end":78.555}]}}]},{"alternatives":[{"transcript":"Hi. I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user. I just did the international roaming pack for, like, five days, and it's not working at the moment. Like, we're not able to call her directly. (741), 552-2502. 91 would be the code. That's India's number. Indian phone number. Yeah. Okay. All good. Thank you so much. You too. Bye.","confidence":0.99121094,"words":[{"word":"hi","start":5.04,"end":5.54,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.009574716910719872},{"word":"i","start":6.24,"end":6.48,"confidence":0.7182617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014830926433205605},{"word":"just","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008933033794164658},{"word":"wanted","start":6.8799996,"end":7.3799996,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.004107248038053513},{"word":"to","start":9.12,"end":9.62,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0025313347578048706},{"word":"ask","start":11.04,"end":11.36,"confidence":0.98291016,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.007021701894700527},{"word":"about","start":11.36,"end":11.84,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.003659876063466072},{"word":"my","start":12.08,"end":12.32,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.01516534760594368},{"word":"mother","start":12.32,"end":12.639999,"confidence":1.0,"punctuated_word":"mother","sentiment":"neutral","sentiment_score":-0.010069605894386768},{"word":"is","start":12.639999,"end":12.799999,"confidence":0.98291016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004470727406442165},{"word":"currently","start":12.799999,"end":13.2,"confidence":0.9980469,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.0025780703872442245},{"word":"in","start":13.2,"end":13.36,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.004829941317439079},{"word":"australia","start":13.36,"end":13.86,"confidence":0.9199219,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.007244958076626062},{"word":"and","start":14.655,"end":14.8949995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003810836002230644},{"word":"she","start":14.8949995,"end":15.215,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.002840369939804077},{"word":"is","start":15.215,"end":15.535,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0022136904299259186},{"word":"an","start":15.535,"end":15.934999,"confidence":0.9760742,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00836976245045662},{"word":"airtel","start":15.934999,"end":16.335,"confidence":0.9913737,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.006215235684067011},{"word":"semi","start":16.335,"end":16.735,"confidence":0.5107422,"punctuated_word":"semi","sentiment":"neutral","sentiment_score":0.0045653656125068665},{"word":"user","start":16.735,"end":17.235,"confidence":0.99560547,"punctuated_word":"user.","sentiment":"neutral","sentiment_score":0.0014514978975057602},{"word":"i","start":17.455,"end":17.615,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.117070272564888},{"word":"just","start":17.615,"end":18.015,"confidence":0.7324219,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13866731524467468},{"word":"did","start":18.015,"end":18.515,"confidence":0.9873047,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.1583673506975174},{"word":"the","start":18.735,"end":18.975,"confidence":0.8574219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1828833371400833},{"word":"international","start":18.975,"end":19.475,"confidence":0.8647461,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.19927045702934265},{"word":"roaming","start":19.775,"end":20.275,"confidence":0.9819336,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.17812427878379822},{"word":"pack","start":20.335,"end":20.654999,"confidence":0.9838867,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":-0.2310713678598404},{"word":"for","start":20.654999,"end":20.895,"confidence":0.984375,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.13569840788841248},{"word":"like","start":20.895,"end":21.135,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14458028972148895},{"word":"five","start":21.135,"end":21.375,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.1608588695526123},{"word":"days","start":21.375,"end":21.875,"confidence":0.8618164,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.1203831136226654},{"word":"and","start":23.775,"end":24.275,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16764308512210846},{"word":"it's","start":25.055,"end":25.375,"confidence":0.9980469,"punctua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I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user. I just did the international roaming pack for, like, five days, and it's not working at the moment. Like, we're not able to call her directly. (741), 552-2502.\n\n91 would be the code. That's India's number. Indian phone number. Yeah. Okay.\n\nAll good. Thank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.009574716910719872},{"text":"I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user.","start":6.24,"end":17.235,"sentiment":"neutral","sentiment_score":-0.0011778960102482845},{"text":"I just did the international roaming pack for, like, five days, and it's not working at the moment.","start":17.455,"end":26.814999,"sentiment":"neutral","sentiment_score":-0.22409013410409293},{"text":"Like, we're not able to call her directly.","start":26.814999,"end":29.154999,"sentiment":"neutral","sentiment_score":-0.16213670000433922},{"text":"(741), 552-2502.","start":34.46,"end":40.78,"sentiment":"neutral","sentiment_score":-0.011782974936068058}],"sentiment":"neutral","sentiment_score":-0.1118143181471775,"num_words":48,"start":5.04,"end":40.78},{"sentences":[{"text":"91 would be the code.","start":40.78,"end":42.225,"sentiment":"neutral","sentiment_score":-0.020572972670197486},{"text":"That's India's number.","start":42.545,"end":43.925,"sentiment":"neutral","sentiment_score":-0.029918991029262543},{"text":"Indian phone number.","start":46.305,"end":47.344997,"sentiment":"neutral","sentiment_score":-0.022757540146509807},{"text":"Yeah.","start":47.344997,"end":47.844997,"sentiment":"neutral","sentiment_score":0.007471359334886074},{"text":"Okay.","start":73.814995,"end":74.05499,"sentiment":"neutral","sentiment_score":0.13598239421844482}],"sentiment":"neutral","sentiment_score":-0.009033900255767198,"num_words":13,"start":40.78,"end":74.05499},{"sentences":[{"text":"All good.","start":74.05499,"end":74.534996,"sentiment":"positive","sentiment_score":0.37843480706214905},{"text":"Thank you so much.","start":74.534996,"end":75.515,"sentiment":"positive","sentiment_score":0.6068376004695892},{"text":"You too.","start":78.215,"end":78.615,"sentiment":"neutral","sentiment_score":0.17356128990650177},{"text":"Bye.","start":78.615,"end":79.115,"sentiment":"neutral","sentiment_score":0.07866382598876953}],"sentiment":"positive","sentiment_score":0.40111182464493644,"num_words":9,"start":74.05499,"end":79.115}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user. I just did the international roaming pack for, like, five days, and it's not working at the moment. Like, we're not able to call her directly.\n\nChannel 0: What is the phone number?\n\nChannel 1: (741), 552-2502. 91 would be the code. That's India's number.\n\nChannel 0: It's an Indian phone number.\n\nChannel 1: Indian phone number. Yeah.\n\nChannel 0: Alright. Got it. Thank you so much for sharing the details, but I'm sorry you have reached a wrong phone number because this is Airtel AU, and we are not affiliate to Airtel India. What we do is to provide Internet services, and we only support Australian phone number. So you still need to contact the local network, which is Airtel India for your Indian phone number.\n\nChannel 1: Okay. All good. Thank you so much.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.36,"sentiment":"positive","sentiment_score":0.35170963406562805},{"text":"This is Airtel accounts.","start":1.36,"end":2.72,"sentiment":"neutral","sentiment_score":0.2698049023747444},{"text":"How may I help you today?","start":2.72,"end":4.02,"sentiment":"neutral","sentiment_score":0.27734224249919254}],"sentiment":"neutral","sentiment_score":0.28722436105211574,"channel":0,"num_words":12,"start":0.79999995,"end":4.02},{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.009574716910719872},{"text":"I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user.","start":6.24,"end":17.235,"sentiment":"neutral","sentiment_score":-0.0011778960102482845},{"text":"I just did the international roaming pack for, like, five days, and it's not working at the moment.","start":17.455,"end":26.814999,"sentiment":"neutral","sentiment_score":-0.22409013410409293},{"text":"Like, we're not able to call her directly.","start":26.814999,"end":29.154999,"sentiment":"neutral","sentiment_score":-0.16213670000433922}],"sentiment":"neutral","sentiment_score":-0.11616350698244313,"channel":1,"num_words":46,"start":5.04,"end":29.154999},{"sentences":[{"text":"What is the phone number?","start":31.939999,"end":33.32,"sentiment":"neutral","sentiment_score":-0.024486393854022025}],"sentiment":"neutral","sentiment_score":-0.024486393854022025,"channel":0,"num_words":5,"start":31.939999,"end":33.32},{"sentences":[{"text":"(741), 552-2502.","start":34.46,"end":40.78,"sentiment":"neutral","sentiment_score":-0.011782974936068058},{"text":"91 would be the code.","start":40.78,"end":42.225,"sentiment":"neutral","sentiment_score":-0.020572972670197486},{"text":"That's India's number.","start":42.545,"end":43.925,"sentiment":"neutral","sentiment_score":-0.029918991029262543}],"sentiment":"neutral","sentiment_score":-0.02161877863109112,"channel":1,"num_words":10,"start":34.46,"end":43.925},{"sentences":[{"text":"It's an Indian phone number.","start":44.315002,"end":46.175003,"sentiment":"neutral","sentiment_score":-0.03081008642911911}],"sentiment":"neutral","sentiment_score":-0.03081008642911911,"channel":0,"num_words":5,"start":44.315002,"end":46.175003},{"sentences":[{"text":"Indian phone number.","start":46.305,"end":47.344997,"sentiment":"neutral","sentiment_score":-0.022757540146509807},{"text":"Yeah.","start":47.344997,"end":47.844997,"sentiment":"neutral","sentiment_score":0.007471359334886074}],"sentiment":"neutral","sentiment_score":-0.015200315276160836,"channel":1,"num_words":4,"start":46.305,"end":47.844997},{"sentences":[{"text":"Alright.","start":48.635002,"end":49.115,"sentiment":"neutral","sentiment_score":0.03993385285139084},{"text":"Got it.","start":49.115,"end":49.675003,"sentiment":"neutral","sentiment_score":0.07006954215466976},{"text":"Thank you so much for sharing the details, but I'm sorry you have reached a wrong phone number because this is Airtel AU, and we are not affiliate to Airtel India.","start":49.675003,"end":60.850002,"sentiment":"neutral","sentiment_score":-0.06408536938890334},{"text":"What we do is to provide Internet services, and we only support Australian phone number.","start":60.850002,"end":66.770004,"sentiment":"neutral","sentiment_score":-0.09372930030028025},{"text":"So you still need to contact the local network, which is Airtel India for your Indian phone number.","start":66.770004,"end":73.355,"sentiment":"neutral","sentiment_score":-0.07370282544030084}],"sentiment":"neutral","sentiment_score":-0.06774871457201331,"channel":0,"num_words":67,"start":48.635002,"end":73.355},{"sentences":[{"text":"Okay.","start":73.814995,"end":74.05499,"sentiment":"neutral","sentiment_score":0.13598239421844482},{"text":"All good.","start":74.05499,"end":74.534996,"sentiment":"positive","sentiment_score":0.37843480706214905},{"text":"Thank you so much.","start":74.534996,"end":75.515,"sentiment":"positive","sentiment_score":0.6068376004695892}],"sentiment":"positive","sentiment_score":0.4743146300315857,"channel":1,"num_words":7,"start":73.814995,"end":75.515},{"sentences":[{"text":"You're welcome.","start":75.975,"end":76.795,"sentiment":"positive","sentiment_score":0.5333922952413559},{"text":"Have a good one.","start":76.855,"end":77.815,"sentiment":"positive","sentiment_score":0.5664713457226753},{"text":"Bye bye.","start":77.815,"end":78.555,"sentiment":"neutral","sentiment_score":0.213701531291008}],"sentiment":"positive","sentiment_score":0.47000912949442863,"channel":0,"num_words":8,"start":75.975,"end":78.555},{"sentences":[{"text":"You too.","start":78.215,"end":78.615,"sentiment":"neutral","sentiment_score":0.17356128990650177},{"text":"Bye.","start":78.615,"end":79.115,"sentiment":"neutral","sentiment_score":0.07866382598876953}],"sentiment":"neutral","sentiment_score":0.14192880193392435,"channel":1,"num_words":3,"start":78.215,"end":79.115}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to report that their mother is an Airtel semi-users and their international roaming pack for five days is not working. The agent informs the customer that they only support Australian phone numbers and suggests contacting Airtel India for their Indian phone number. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user. I just did the international roaming pack for, like, five days, and it's not working at the moment. Like, we're not able to call her directly. What is the phone number?","start_word":13,"end_word":62,"intents":[{"intent":"Contact mother","confidence_score":0.028869415},{"intent":"Inform about carrier","confidence_score":0.000004536657}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.34665152430534363},{"text":"This is Airtel accounts. How may I help you today? Hi. I just wanted to ask about my mother is currently in Australia, and she is an Airtel semi user. I just did the international roaming pack for, like, five days, and it's not working at the moment. Like, we're not able to call her directly. What is the phone number? (741), 552-2502. 91 would be the code. That's India's number. It's an Indian phone number. Indian phone number. Yeah. Alright. Got it. Thank you so much for sharing the details, but I'm sorry you have reached a wrong phone number because this is Airtel AU, and we are not affiliate to Airtel India. What we do is to provide Internet services, and we only support Australian phone number. So you still need to contact the local network, which is Airtel India for your Indian phone number. Okay.","start_word":2,"end_word":149,"sentiment":"neutral","sentiment_score":-0.05200599879026413},{"text":"All good. Thank you so much. You're welcome. Have a good one.","start_word":150,"end_word":161,"sentiment":"positive","sentiment_score":0.5332779884338379},{"text":"Bye bye. You too. Bye.","start_word":162,"end_word":166,"sentiment":"neutral","sentiment_score":0.17137911915779114}],"average":{"sentiment":"neutral","sentiment_score":0.01059401843507411}}}}