{"metadata":{"transaction_key":"deprecated","request_id":"01a0a24d-c4cb-7820-9f31-b1d2f7ce2bc9","sha256":"44456b8862b56d387e335ae5d46127d4fa3e98d8fafa419b13582fb089f5c474","created":"2026-09-14T23:43:22.382Z","duration":29.951937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.93310547,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.93310547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05287303775548935}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.05287303775548935}],"sentiment":"neutral","sentiment_score":0.05287303775548935,"num_words":1,"start":0.16,"end":0.65999997}]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling. You've reached Suz Lang from BGC ARC Services. Please leave your name and number, and I will return your call as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":1.68,"end":2.0,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.5004342198371887},{"word":"thanks","start":2.0,"end":2.32,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7142063975334167},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.620424747467041},{"word":"calling","start":2.56,"end":2.96,"confidence":0.9995117,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.5422036647796631},{"word":"you've","start":2.96,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.42476412653923035},{"word":"reached","start":3.1999998,"end":3.52,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.4219917953014374},{"word":"suz","start":3.52,"end":3.9199998,"confidence":0.22912598,"punctuated_word":"Suz","sentiment":"positive","sentiment_score":0.400671899318695},{"word":"lang","start":3.9199998,"end":4.24,"confidence":0.26123047,"punctuated_word":"Lang","sentiment":"positive","sentiment_score":0.4695425629615784},{"word":"from","start":4.24,"end":4.56,"confidence":0.9980469,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4611814022064209},{"word":"bgc","start":4.56,"end":5.06,"confidence":0.60583496,"punctuated_word":"BGC","sentiment":"positive","sentiment_score":0.3528004288673401},{"word":"arc","start":5.2,"end":5.52,"confidence":0.47143555,"punctuated_word":"ARC","sentiment":"positive","sentiment_score":0.4693809449672699},{"word":"services","start":5.52,"end":6.02,"confidence":0.9482422,"punctuated_word":"Services.","sentiment":"positive","sentiment_score":0.3447217047214508},{"word":"please","start":6.72,"end":7.04,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.272918701171875},{"word":"leave","start":7.04,"end":7.2799997,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.1396717131137848},{"word":"your","start":7.2799997,"end":7.44,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15746662020683289},{"word":"name","start":7.44,"end":7.68,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.16365565359592438},{"word":"and","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1672978401184082},{"word":"number","start":7.8399997,"end":8.24,"confidence":0.9536133,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.17315374314785004},{"word":"and","start":8.24,"end":8.48,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1873505562543869},{"word":"i","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3167193531990051},{"word":"will","start":8.639999,"end":8.88,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2445416748523712},{"word":"return","start":8.88,"end":9.28,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.2234887331724167},{"word":"your","start":9.28,"end":9.44,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24901187419891355},{"word":"call","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14749675989151},{"word":"as","start":9.679999,"end":9.84,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.233333483338356},{"word":"soon","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.26292750239372253},{"word":"as","start":10.08,"end":10.24,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2440667748451233},{"word":"possible","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.2594950199127197},{"word":"thank","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.696563720703125},{"word":"you","start":11.12,"end":11.62,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44985032081604}],"paragraphs":{"transcript":"\nHi. Thanks for calling. You've reached Suz Lang from BGC ARC Services. Please leave your name and number, and I will return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"positive","sentiment_score":0.5004342198371887},{"text":"Thanks for calling.","start":2.0,"end":2.96,"sentiment":"positive","sentiment_score":0.6256116032600403},{"text":"You've reached Suz Lang from BGC ARC Services.","start":2.96,"end":6.02,"sentiment":"positive","sentiment_score":0.41813185811042786},{"text":"Please leave your name and number, and I will return your call as soon as possible.","start":6.72,"end":10.74,"sentiment":"neutral","sentiment_score":0.21516225021332502},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"positive","sentiment_score":0.5732070207595825}],"sentiment":"positive","sentiment_score":0.3437111313144366,"num_words":30,"start":1.68,"end":11.62}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. Thanks for calling. You've reached Suz Lang from BGC ARC Services. Please leave your name and number, and I will return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.05287303775548935}],"sentiment":"neutral","sentiment_score":0.05287303775548935,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"positive","sentiment_score":0.5004342198371887},{"text":"Thanks for calling.","start":2.0,"end":2.96,"sentiment":"positive","sentiment_score":0.6256116032600403},{"text":"You've reached Suz Lang from BGC ARC Services.","start":2.96,"end":6.02,"sentiment":"positive","sentiment_score":0.41813185811042786},{"text":"Please leave your name and number, and I will return your call as soon as possible.","start":6.72,"end":10.74,"sentiment":"neutral","sentiment_score":0.21516225021332502},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"positive","sentiment_score":0.5732070207595825}],"sentiment":"positive","sentiment_score":0.3437111313144366,"channel":1,"num_words":30,"start":1.68,"end":11.62}]},"summary":{"result":"success","short":"Hello? Hi. Thanks for calling. You've reached Suz Lang from BGC ARC Services. Please leave your name and number, and I will return your call as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":29,"end_word":30,"intents":[{"intent":"Return call","confidence_score":0.83282524}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.05287303775548935},{"text":"Hi. Thanks for calling. You've reached Suz Lang from BGC ARC Services.","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4591032564640045},{"text":"Please leave your name and number, and I will return your call as soon as possible.","start_word":13,"end_word":28,"sentiment":"neutral","sentiment_score":0.2152913808822632},{"text":"Thank you.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.6820713877677917}],"average":{"sentiment":"positive","sentiment_score":0.35370394240978154}}}}