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Upon checking here, the router has been delivered. Have you tried to connect the router? Mhmm. Okay. Okay. Can you please plug in the router to on your wall? Mhmm. Is it connected to the one port on your router? It's w a n port at the back of your router. Yeah. Using the yellow cable as well that we provided you. Yeah. Sure. How about the other end of the cable? May I know where is it connected? Okay. Sure. Yeah. You just need to unplug it. Hold the I think there's a, like, a clip at the end of that one. You need to pull it press and pull the cable. Maybe you pressed it too tight. Okay. Hang on. Let me check on your end if it can detect the Internet. May I know the indicator light of the router? Is it color red, green? Can we switch the port to the first one? You said it's connected to the Ethernet two at the NTT box? Okay. It's like a small box mounted on the wall. Yes. Can you try to connect it to the first one? Does the router light change color? It's the color red? Okay. Okay. Can we try to use the Internet now? Because upon checking here, the status is still active. Unlike earlier, it's offline. Let's see if the Internet is working now. Can we try to use the Internet now? Let's see if it's working. Okay. Hang on. You said you changed location? Yeah. Sorry. What what did you change? Is that the location of the router? Yeah. Sure. We you can send upon checking here, after you changed the location, it's now inactive. So can we put it back on how you set it up earlier? Yeah. Mhmm. The cable should be connected at the one port still on the router, then the other end is at the g e one like earlier. Mhmm. Let me just check if it will change here as well on our end. It's still inactive. Like earlier, it's active already. Right now, it's it's offline. Unlike earlier, it went active. Thank you. Let me just check. Hang on. Yes. It's now active again. Yeah. Can we try to check if the Internet is working? You mean the Wi Fi name? It should has Ertel 2.4 G and five G. Is the color of the router still red? Okay. But can you see 2.4 g and five g available? Can you see a WSP button at the router? Mhmm. Near okay. Yeah. That one. Near the reset button. Is that correct? It says WPS? Yeah. Can we press that button for three to five seconds? Just please do know that it's the WPS because if that's the reset button, we might lose the connection. Is is it a button or, like, a hole? Okay. Can we stop to press it first? I think that's the reset button. Yeah. Don't press it right now. Mhmm. You pressed the button already? Yeah. Yeah. Please don't press it right now. I think that's the reset button. We might delete the credentials of the router if we press it. May I know what are the available Wi Fi on your devices? That's the only Wi Fi? Can we try to connect on that one? Yeah. But it But on our end, it's still active, so that should be working. Can we try to connect with the Wi Fi, the one that you mentioned? Yeah. Password is at the back of your router. There's a sticker there. Can you see the SSID at the back of your router? SSID. Yeah. Mhmm. Yeah. So there should be two of the SSID written there. Mhmm. Mhmm. That is the that that's supposed to be the Wi Fi name of the router. Can you see okay. But you mentioned there's one coming up. Can we try to connect with that one instead? Because I think our mhmm. Okay. So I'm going to request a picture of your setup there on my email. I'll email you shortly then just reply to that email. Is that okay? For me to have a reference as well. But please do not move anything with the cables in the router because it's showing online now. We just need to figure out what is the Wi Fi name. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. Okay. May I know your full name, please, for me to check your account?\n\nOkay. Hang on. Let me just pull up pull out your account. Upon checking here, the router has been delivered. Have you tried to connect the router?\n\nMhmm. Okay. Okay. Can you please plug in the router to on your wall? Mhmm.\n\nIs it connected to the one port on your router? It's w a n port at the back of your router. Yeah. Using the yellow cable as well that we provided you. Yeah.\n\nSure. How about the other end of the cable? May I know where is it connected? Okay. Sure.\n\nYeah. You just need to unplug it. Hold the I think there's a, like, a clip at the end of that one. You need to pull it press and pull the cable. Maybe you pressed it too tight.\n\nOkay. Hang on. Let me check on your end if it can detect the Internet. May I know the indicator light of the router? Is it color red, green?\n\nCan we switch the port to the first one? You said it's connected to the Ethernet two at the NTT box? Okay. It's like a small box mounted on the wall. Yes.\n\nCan you try to connect it to the first one? Does the router light change color? It's the color red? Okay. Okay.\n\nCan we try to use the Internet now? Because upon checking here, the status is still active. Unlike earlier, it's offline. Let's see if the Internet is working now. Can we try to use the Internet now?\n\nLet's see if it's working. Okay. Hang on. You said you changed location? Yeah.\n\nSorry. What what did you change? Is that the location of the router? Yeah. Sure.\n\nWe you can send upon checking here, after you changed the location, it's now inactive. So can we put it back on how you set it up earlier? Yeah. Mhmm. The cable should be connected at the one port still on the router, then the other end is at the g e one like earlier.\n\nMhmm. Let me just check if it will change here as well on our end. It's still inactive. Like earlier, it's active already. Right now, it's it's offline.\n\nUnlike earlier, it went active. Thank you. Let me just check. Hang on. Yes.\n\nIt's now active again. Yeah. Can we try to check if the Internet is working? You mean the Wi Fi name? It should has Ertel 2.4 G and five G.\n\nIs the color of the router still red? Okay. But can you see 2.4 g and five g available? Can you see a WSP button at the router? Mhmm.\n\nNear okay. Yeah. That one. Near the reset button. Is that correct?\n\nIt says WPS? Yeah. Can we press that button for three to five seconds? Just please do know that it's the WPS because if that's the reset button, we might lose the connection. Is is it a button or, like, a hole?\n\nOkay. Can we stop to press it first? I think that's the reset button. Yeah. Don't press it right now.\n\nMhmm. You pressed the button already? Yeah. Yeah. Please don't press it right now.\n\nI think that's the reset button. We might delete the credentials of the router if we press it. May I know what are the available Wi Fi on your devices? That's the only Wi Fi? Can we try to connect on that one?\n\nYeah. But it But on our end, it's still active, so that should be working. Can we try to connect with the Wi Fi, the one that you mentioned? Yeah. Password is at the back of your router.\n\nThere's a sticker there. Can you see the SSID at the back of your router? SSID. Yeah. Mhmm.\n\nYeah. So there should be two of the SSID written there. Mhmm. Mhmm. That is the that that's supposed to be the Wi Fi name of the router.\n\nCan you see okay. But you mentioned there's one coming up. Can we try to connect with that one instead? Because I think our mhmm. Okay.\n\nSo I'm going to request a picture of your setup there on my email. I'll email you shortly then just reply to that email. Is that okay? For me to have a reference as well. But please do not move anything with the cables in the router because it's showing online now.\n\nWe just need to figure out what is the Wi Fi name. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.15146121382713318},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.3952889144420624},{"text":"This is Maureen from Airtel tech support.","start":4.24,"end":6.5,"sentiment":"positive","sentiment_score":0.34751752444675993},{"text":"Okay.","start":14.325,"end":14.805,"sentiment":"neutral","sentiment_score":0.07293081283569336},{"text":"May I know your full name, please, for me to check your account?","start":14.805,"end":17.465,"sentiment":"neutral","sentiment_score":0.0715496176137374}],"sentiment":"neutral","sentiment_score":0.1824057314855357,"num_words":24,"start":2.48,"end":17.465},{"sentences":[{"text":"Okay.","start":21.365,"end":21.765,"sentiment":"neutral","sentiment_score":0.02965971641242504},{"text":"Hang 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green?","start":226.00499,"end":228.105,"sentiment":"neutral","sentiment_score":0.006169159896671772}],"sentiment":"neutral","sentiment_score":0.028965448286255885,"num_words":29,"start":214.23,"end":228.105},{"sentences":[{"text":"Can we switch the port to the first one?","start":235.205,"end":237.92499,"sentiment":"neutral","sentiment_score":0.02862913968662421},{"text":"You said it's connected to the Ethernet two at the NTT box?","start":237.92499,"end":243.94,"sentiment":"neutral","sentiment_score":0.014089470418790976},{"text":"Okay.","start":259.465,"end":259.625,"sentiment":"neutral","sentiment_score":0.004456555470824242},{"text":"It's like a small box mounted on the wall.","start":259.625,"end":264.04498,"sentiment":"neutral","sentiment_score":0.006303773054646121},{"text":"Yes.","start":284.715,"end":285.11502,"sentiment":"neutral","sentiment_score":0.06856811046600342}],"sentiment":"neutral","sentiment_score":0.01739045392605476,"num_words":32,"start":235.205,"end":285.11502},{"sentences":[{"text":"Can you try to connect it to the first one?","start":285.11502,"end":287.375,"sentiment":"neutral","sentiment_score":0.05161503739655018},{"text":"Does the router light change color?","start":301.69,"end":303.905,"sentiment":"neutral","sentiment_score":-0.016004520778854687},{"text":"It's the color red?","start":310.685,"end":312.145,"sentiment":"neutral","sentiment_score":-0.09448235109448433},{"text":"Okay.","start":312.60498,"end":313.10498,"sentiment":"neutral","sentiment_score":-0.09348203986883163},{"text":"Okay.","start":317.245,"end":317.745,"sentiment":"neutral","sentiment_score":-0.029889822006225582}],"sentiment":"neutral","sentiment_score":-0.0036899098618464036,"num_words":22,"start":285.11502,"end":317.745},{"sentences":[{"text":"Can we try to use the Internet now?","start":319.08002,"end":321.08002,"sentiment":"neutral","sentiment_score":0.056123957969248295},{"text":"Because upon checking here, the status is still active.","start":321.08002,"end":324.62,"sentiment":"neutral","sentiment_score":0.06045806366536352},{"text":"Unlike earlier, it's offline.","start":324.68,"end":326.62,"sentiment":"neutral","sentiment_score":-0.012019171699648723},{"text":"Let's see if the Internet is working now.","start":331.48,"end":334.14,"sentiment":"neutral","sentiment_score":0.08862139517441392},{"text":"Can we try to use the Internet now?","start":360.73,"end":362.75,"sentiment":"neutral","sentiment_score":0.04968286678195}],"sentiment":"neutral","sentiment_score":0.055445179610664176,"num_words":37,"start":319.08002,"end":362.75},{"sentences":[{"text":"Let's see if it's working.","start":363.13,"end":364.305,"sentiment":"neutral","sentiment_score":-0.1437145382165909},{"text":"Okay.","start":368.305,"end":368.54498,"sentiment":"neutral","sentiment_score":-0.08333900570869446},{"text":"Hang on.","start":368.54498,"end":369.365,"sentiment":"neutral","sentiment_score":-0.07256666198372841},{"text":"You said you changed location?","start":372.305,"end":374.085,"sentiment":"neutral","sentiment_score":-0.039502928406000136},{"text":"Yeah.","start":379.3,"end":379.8,"sentiment":"neutral","sentiment_score":-0.031881529837846756}],"sentiment":"neutral","sentiment_score":-0.08403151375906807,"num_words":14,"start":363.13,"end":379.8},{"sentences":[{"text":"Sorry.","start":379.86,"end":380.18,"sentiment":"neutral","sentiment_score":-0.07769185304641724},{"text":"What what did you change?","start":380.18,"end":381.69998,"sentiment":"neutral","sentiment_score":-0.06729719415307045},{"text":"Is that the location of the router?","start":381.69998,"end":383.4,"sentiment":"neutral","sentiment_score":-0.03758067504635879},{"text":"Yeah.","start":396.495,"end":396.995,"sentiment":"neutral","sentiment_score":0.02087322622537613},{"text":"Sure.","start":397.45502,"end":397.775,"sentiment":"neutral","sentiment_score":0.03050951659679413}],"sentiment":"neutral","sentiment_score":-0.041723987087607384,"num_words":15,"start":379.86,"end":397.775},{"sentences":[{"text":"We you can send upon checking here, after you changed the location, it's now inactive.","start":397.775,"end":403.795,"sentiment":"neutral","sentiment_score":-0.1020219494899114},{"text":"So can we put it back on how you set it up earlier?","start":404.54,"end":409.36002,"sentiment":"neutral","sentiment_score":-0.010202074280151954},{"text":"Yeah.","start":412.3,"end":412.8,"sentiment":"neutral","sentiment_score":0.07264474034309387},{"text":"Mhmm.","start":413.02,"end":413.52,"sentiment":"neutral","sentiment_score":0.04905171692371368},{"text":"The cable should be connected at the one port still on the router, then the other end is at the g e one like earlier.","start":415.1,"end":423.20502,"sentiment":"neutral","sentiment_score":0.03820684008300304}],"sentiment":"neutral","sentiment_score":-0.01065615906634114,"num_words":55,"start":397.775,"end":423.20502},{"sentences":[{"text":"Mhmm.","start":427.025,"end":427.525,"sentiment":"neutral","sentiment_score":-0.010339013300836086},{"text":"Let me just check if it will change here as well on our end.","start":428.145,"end":433.08,"sentiment":"neutral","sentiment_score":0.03531428413199527},{"text":"It's still inactive.","start":508.205,"end":509.425,"sentiment":"negative","sentiment_score":-0.3821086883544922},{"text":"Like earlier, it's active already.","start":511.805,"end":514.145,"sentiment":"neutral","sentiment_score":-0.24024615287780762},{"text":"Right now, it's it's offline.","start":517.99,"end":521.37,"sentiment":"neutral","sentiment_score":-0.15600179880857468}],"sentiment":"neutral","sentiment_score":-0.0944108878195818,"num_words":28,"start":427.025,"end":521.37},{"sentences":[{"text":"Unlike earlier, it went active.","start":521.51,"end":523.77,"sentiment":"neutral","sentiment_score":-0.15263907611370087},{"text":"Thank you.","start":534.665,"end":540.005,"sentiment":"positive","sentiment_score":0.4052751958370209},{"text":"Let me just check.","start":544.345,"end":545.545,"sentiment":"neutral","sentiment_score":0.0561318714171648},{"text":"Hang on.","start":545.545,"end":546.285,"sentiment":"neutral","sentiment_score":0.04897570703178644},{"text":"Yes.","start":552.13,"end":552.63,"sentiment":"neutral","sentiment_score":0.15885749459266665}],"sentiment":"neutral","sentiment_score":0.037763671816459725,"num_words":14,"start":521.51,"end":552.63},{"sentences":[{"text":"It's now active again.","start":552.69,"end":554.23,"sentiment":"neutral","sentiment_score":0.3087300807237625},{"text":"Yeah.","start":556.21,"end":556.53,"sentiment":"neutral","sentiment_score":0.22275125980377197},{"text":"Can we try to check if the Internet is working?","start":556.53,"end":559.51,"sentiment":"neutral","sentiment_score":0.14322436600923538},{"text":"You mean the Wi Fi name?","start":564.955,"end":566.73505,"sentiment":"neutral","sentiment_score":0.0302657475695014},{"text":"It should has Ertel 2.4 G and five G.","start":569.275,"end":573.85504,"sentiment":"neutral","sentiment_score":0.040063975378870964}],"sentiment":"neutral","sentiment_score":0.11440285022060076,"num_words":30,"start":552.69,"end":573.85504},{"sentences":[{"text":"Is the color of the router still red?","start":585.85,"end":588.345,"sentiment":"neutral","sentiment_score":-0.08807288948446512},{"text":"Okay.","start":591.70496,"end":592.20496,"sentiment":"neutral","sentiment_score":-0.023787375539541245},{"text":"But can you see 2.4 g and five g available?","start":596.82495,"end":600.76495,"sentiment":"neutral","sentiment_score":-0.013162918854504824},{"text":"Can you see a WSP button at the router?","start":628.76996,"end":632.07,"sentiment":"neutral","sentiment_score":-0.037910631547371544},{"text":"Mhmm.","start":636.93,"end":637.43,"sentiment":"neutral","sentiment_score":-0.021958306431770325}],"sentiment":"neutral","sentiment_score":-0.042177712769600854,"num_words":29,"start":585.85,"end":637.43},{"sentences":[{"text":"Near okay.","start":644.955,"end":646.175,"sentiment":"neutral","sentiment_score":-0.000045159365981817245},{"text":"Yeah.","start":649.275,"end":649.675,"sentiment":"neutral","sentiment_score":0.0010515665635466576},{"text":"That one.","start":649.675,"end":650.415,"sentiment":"neutral","sentiment_score":-0.004679370205849409},{"text":"Near the reset button.","start":651.515,"end":653.195,"sentiment":"neutral","sentiment_score":-0.012110751122236252},{"text":"Is that correct?","start":653.195,"end":654.015,"sentiment":"neutral","sentiment_score":-0.00033176162590583223}],"sentiment":"neutral","sentiment_score":-0.004819648495564858,"num_words":12,"start":644.955,"end":654.015},{"sentences":[{"text":"It says WPS?","start":660.53,"end":661.99,"sentiment":"neutral","sentiment_score":-0.00704001138607661},{"text":"Yeah.","start":663.97,"end":664.47,"sentiment":"neutral","sentiment_score":0.009718239307403564},{"text":"Can we press that button for three to five seconds?","start":664.85,"end":668.07,"sentiment":"neutral","sentiment_score":-0.006354702822864056},{"text":"Just please do know that it's the WPS because if that's the reset button, we might lose the connection.","start":679.10504,"end":687.43,"sentiment":"neutral","sentiment_score":-0.22527438480603068},{"text":"Is is it a button or, like, a hole?","start":699.52496,"end":702.90497,"sentiment":"neutral","sentiment_score":-0.08825669354862636}],"sentiment":"neutral","sentiment_score":-0.12260648515075445,"num_words":42,"start":660.53,"end":702.90497},{"sentences":[{"text":"Okay.","start":706.32495,"end":706.82495,"sentiment":"neutral","sentiment_score":-0.05417850241065025},{"text":"Can we stop to press it first?","start":706.88495,"end":709.38495,"sentiment":"neutral","sentiment_score":-0.05432563913719995},{"text":"I think that's the reset button.","start":709.605,"end":711.33,"sentiment":"neutral","sentiment_score":-0.12230309719840686},{"text":"Yeah.","start":714.93,"end":715.43,"sentiment":"neutral","sentiment_score":-0.060639895498752594},{"text":"Don't press it right now.","start":716.69,"end":719.67004,"sentiment":"neutral","sentiment_score":-0.06682975217700005}],"sentiment":"neutral","sentiment_score":-0.07815326079726219,"num_words":20,"start":706.32495,"end":719.67004},{"sentences":[{"text":"Mhmm.","start":723.57,"end":724.005,"sentiment":"neutral","sentiment_score":-0.006003387272357941},{"text":"You pressed the button already?","start":730.805,"end":733.145,"sentiment":"neutral","sentiment_score":-0.016818667575716973},{"text":"Yeah.","start":735.045,"end":735.545,"sentiment":"neutral","sentiment_score":-0.1450355052947998},{"text":"Yeah.","start":735.765,"end":736.085,"sentiment":"neutral","sentiment_score":-0.15626628696918488},{"text":"Please don't press it right now.","start":736.085,"end":739.545,"sentiment":"negative","sentiment_score":-0.34856825073560077}],"sentiment":"neutral","sentiment_score":-0.17734343013060944,"num_words":14,"start":723.57,"end":739.545},{"sentences":[{"text":"I think that's the reset button.","start":740.07,"end":741.91003,"sentiment":"neutral","sentiment_score":-0.21208189924558005},{"text":"We might delete the credentials of the router if we press it.","start":741.91003,"end":745.21,"sentiment":"neutral","sentiment_score":-0.18064177284638086},{"text":"May I know what are the available Wi Fi on your devices?","start":761.005,"end":763.825,"sentiment":"neutral","sentiment_score":0.004352516649911801},{"text":"That's the only Wi Fi?","start":785.945,"end":787.645,"sentiment":"neutral","sentiment_score":0.0034584052860736846},{"text":"Can we try to connect on that one?","start":791.545,"end":793.565,"sentiment":"neutral","sentiment_score":0.05867495760321617}],"sentiment":"neutral","sentiment_score":-0.06747141354825607,"num_words":43,"start":740.07,"end":793.565},{"sentences":[{"text":"Yeah.","start":804.4,"end":804.80005,"sentiment":"neutral","sentiment_score":0.11835116147994997},{"text":"But it But on our end, it's still active, so that should be working.","start":804.80005,"end":813.555,"sentiment":"neutral","sentiment_score":0.2940629055457456},{"text":"Can we try to connect with the Wi Fi, the one that you mentioned?","start":814.01495,"end":817.795,"sentiment":"neutral","sentiment_score":0.11666642714823995},{"text":"Yeah.","start":824.43,"end":824.93,"sentiment":"neutral","sentiment_score":0.009965801611542702},{"text":"Password is at the back of your router.","start":825.07,"end":827.17,"sentiment":"neutral","sentiment_score":-0.03845010977238417}],"sentiment":"neutral","sentiment_score":0.1466033353323215,"num_words":38,"start":804.4,"end":827.17},{"sentences":[{"text":"There's a sticker there.","start":828.26996,"end":829.81,"sentiment":"neutral","sentiment_score":-0.04451965168118477},{"text":"Can you see the SSID at the back of your router?","start":836.125,"end":839.025,"sentiment":"neutral","sentiment_score":-0.006208916956728155},{"text":"SSID.","start":843.325,"end":843.825,"sentiment":"neutral","sentiment_score":-0.006167951039969921},{"text":"Yeah.","start":844.04504,"end":844.54504,"sentiment":"neutral","sentiment_score":0.001606874167919159},{"text":"Mhmm.","start":847.16504,"end":847.66504,"sentiment":"neutral","sentiment_score":-0.0016954056918621063}],"sentiment":"neutral","sentiment_score":-0.014035176434036758,"num_words":18,"start":828.26996,"end":847.66504},{"sentences":[{"text":"Yeah.","start":849.27,"end":849.77,"sentiment":"neutral","sentiment_score":0.0066395653411746025},{"text":"So there should be two of the SSID written there.","start":850.07,"end":855.21,"sentiment":"neutral","sentiment_score":0.0035867626778781415},{"text":"Mhmm.","start":856.47003,"end":856.97003,"sentiment":"neutral","sentiment_score":0.0007584793493151665},{"text":"Mhmm.","start":859.83,"end":860.33,"sentiment":"neutral","sentiment_score":-0.003724604845046997},{"text":"That is the that that's supposed to be the Wi Fi name of the router.","start":860.47003,"end":867.415,"sentiment":"neutral","sentiment_score":-0.009646279364824295}],"sentiment":"neutral","sentiment_score":-0.0037554687088621514,"num_words":28,"start":849.27,"end":867.415},{"sentences":[{"text":"Can you see okay.","start":870.835,"end":874.455,"sentiment":"neutral","sentiment_score":-0.05210307892411947},{"text":"But you mentioned there's one coming up.","start":876.77,"end":878.85004,"sentiment":"neutral","sentiment_score":-0.056439967559916634},{"text":"Can we try to connect with that one instead?","start":878.85004,"end":881.03,"sentiment":"neutral","sentiment_score":-0.03816504693693585},{"text":"Because I think our mhmm.","start":881.57,"end":883.99005,"sentiment":"neutral","sentiment_score":-0.13622357547283173},{"text":"Okay.","start":919.125,"end":919.625,"sentiment":"neutral","sentiment_score":-0.062118638306856155}],"sentiment":"neutral","sentiment_score":-0.06500823179689738,"num_words":26,"start":870.835,"end":919.625},{"sentences":[{"text":"So I'm going to request a picture of your setup there on my email.","start":919.685,"end":924.825,"sentiment":"neutral","sentiment_score":0.06197927113888519},{"text":"I'll email you shortly then just reply to that email.","start":925.34,"end":928.46,"sentiment":"neutral","sentiment_score":0.08691546507179737},{"text":"Is that okay?","start":928.46,"end":929.2,"sentiment":"neutral","sentiment_score":0.09770066539446513},{"text":"For me to have a reference as well.","start":929.5,"end":931.52,"sentiment":"neutral","sentiment_score":0.019525117240846157},{"text":"But please do not move anything with the cables in the router because it's showing online now.","start":932.78,"end":940.08,"sentiment":"neutral","sentiment_score":-0.2721949434455703}],"sentiment":"neutral","sentiment_score":-0.04694512803465701,"num_words":52,"start":919.685,"end":940.08},{"sentences":[{"text":"We just need to figure out what is the Wi Fi name.","start":940.35504,"end":943.17505,"sentiment":"neutral","sentiment_score":-0.04531499898682038},{"text":"Okay.","start":945.635,"end":946.11505,"sentiment":"neutral","sentiment_score":0.26230499148368835},{"text":"Thank you.","start":946.11505,"end":946.59503,"sentiment":"positive","sentiment_score":0.7223543226718903},{"text":"Bye for now.","start":946.59503,"end":947.495,"sentiment":"neutral","sentiment_score":0.21935519327720007}],"sentiment":"neutral","sentiment_score":0.10118329048984581,"num_words":18,"start":940.35504,"end":947.495}]}}]},{"alternatives":[{"transcript":"What do you need? Hi. I'm just calling in regards to my Internet. I need to ask a girl. Mommy, I have work to do. I can't take you now. Take you this afternoon. Go speak to your aunt. Me? No. I'll come back. I'll come back. Yes. I'm just calling for support. My Wi Fi, I don't know how to connect it. It's not picking it up. Come back here. Yeah. I have. W a n. Yeah. Oh, no. It's in L A L A N. Sorry. Just hang on a minute. Oh, no. It's coming in. Just hang on a minute. I had connected it to the wrong one, and now I need to take it off. Oh, it's stuck. It looks like it's stuck. Is there a way to pull it out? It's really stuck. Yeah. It's stuck. Okay. Now it's in w a n, one end, and then the other end is in socket number two. It's red. Red. It's not on the box. Sorry. It's just connected to the wall. Just hang on a minute then. So which Yep. So it's got GE2GE2 GE1, GE2GE3. Should I just put it in number one? Okay. No. No. It's just not even red. No. It's not even red. I changed the location. Now it's red. No. It's not even showing up. My Wi Fi is not showing up. Yes. Yes. Where the where the other end goes. One end is in the modem and the other end can I send you a photo of what I have? How do I just now? I'll put it back now. Yep. Yep. I'll just change it back. Anything coming up? It's active? Should I move the location again? I'll put it into the modem. Hang on. How about now? Okay. Good. What should my username be? Yes. Well, it's not coming up. No. There's no color. No. That's the color on the modem. It's just turned off. There's no color. WSP? Mhmm. Yep. W p p s. You mean? WPS? Need a power button. Yep. I need something to go in there. Just hang on a minute. I don't have anything in there to put in there. I just moved in. I don't have anything. No. No. It's not a button. No. It's a hole. I don't have anything to get in the hole. So the router the router thing is back on, the router color. It's back on red. No. No. Fabu Nimojoru Optus Wi Fi five five eight eight f eight five nine a Wi Fi q x h t seven two s. Yes. And now the router has gone off, the lights. Complete it's it's no more red. Oh, now the red will turn back on. FABUNimiDuro. That's not the username. What ID? SSID at c NCC CC26F. CC MCC 2675G. Yeah. Well, it's not coming up. Sure. But I don't know why because it's not the right one. TR97. No. It's incorrect. Sure. Yep. 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do you need? Hi. I'm just calling in regards to my Internet. I need to ask a girl. Mommy, I have work to do.\n\nI can't take you now. Take you this afternoon. Go speak to your aunt. Me? No.\n\nI'll come back. I'll come back. Yes. I'm just calling for support. My Wi Fi, I don't know how to connect it.\n\nIt's not picking it up. Come back here. Yeah. I have. W a n.\n\nYeah. Oh, no. It's in L A L A N. Sorry. Just hang on a minute.\n\nOh, no. It's coming in. Just hang on a minute. I had connected it to the wrong one, and now I need to take it off. Oh, it's stuck.\n\nIt looks like it's stuck. Is there a way to pull it out? It's really stuck. Yeah. It's stuck.\n\nOkay. Now it's in w a n, one end, and then the other end is in socket number two. It's red. Red. It's not on the box.\n\nSorry. It's just connected to the wall. Just hang on a minute then. So which Yep. So it's got GE2GE2 GE1, GE2GE3.\n\nShould I just put it in number one? Okay. No. No. It's just not even red.\n\nNo. It's not even red. I changed the location. Now it's red. No.\n\nIt's not even showing up. My Wi Fi is not showing up. Yes. Yes. Where the where the other end goes.\n\nOne end is in the modem and the other end can I send you a photo of what I have? How do I just now? I'll put it back now. Yep. Yep.\n\nI'll just change it back. Anything coming up? It's active? Should I move the location again? I'll put it into the modem.\n\nHang on. How about now? Okay. Good. What should my username be?\n\nYes. Well, it's not coming up. No. There's no color. No.\n\nThat's the color on the modem. It's just turned off. There's no color. WSP? Mhmm.\n\nYep. W p p s. You mean? WPS? Need a power button.\n\nYep. I need something to go in there. Just hang on a minute. I don't have anything in there to put in there. I just moved in.\n\nI don't have anything. No. No. It's not a button. No.\n\nIt's a hole. I don't have anything to get in the hole. So the router the router thing is back on, the router color. It's back on red. No.\n\nNo. Fabu Nimojoru Optus Wi Fi five five eight eight f eight five nine a Wi Fi q x h t seven two s. Yes. And now the router has gone off, the lights. Complete it's it's no more red.\n\nOh, now the red will turn back on. FABUNimiDuro. That's not the username. What ID? SSID at c NCC CC26F.\n\nCC MCC 2675G. Yeah. Well, it's not coming up. Sure. But I don't know why because it's not the right one.\n\nTR97. No. It's incorrect. Sure. Yep.\n\nSure.","paragraphs":[{"sentences":[{"text":"What do you need?","start":7.6,"end":8.5,"sentiment":"neutral","sentiment_score":0.2324136234819889},{"text":"Hi.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.07524222135543823},{"text":"I'm just calling in regards to my Internet.","start":11.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.07341252965852618},{"text":"I need to ask a girl.","start":18.235,"end":19.455,"sentiment":"neutral","sentiment_score":-0.024072096372644108},{"text":"Mommy, I have work to do.","start":34.35,"end":35.55,"sentiment":"neutral","sentiment_score":-0.07635331774751346}],"sentiment":"neutral","sentiment_score":0.03958577871322632,"num_words":25,"start":7.6,"end":35.55},{"sentences":[{"text":"I can't take you now.","start":35.55,"end":36.43,"sentiment":"neutral","sentiment_score":-0.2055360794067383},{"text":"Take you this 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no.","start":92.15,"end":92.47,"sentiment":"neutral","sentiment_score":-0.04252455569803715},{"text":"It's coming in.","start":92.47,"end":93.53001,"sentiment":"neutral","sentiment_score":-0.033409938837091126},{"text":"Just hang on a minute.","start":95.270004,"end":96.23,"sentiment":"neutral","sentiment_score":-0.05621050819754601},{"text":"I had connected it to the wrong one, and now I need to take it off.","start":96.23,"end":99.61,"sentiment":"neutral","sentiment_score":-0.19895897898823023},{"text":"Oh, it's stuck.","start":106.065,"end":107.045,"sentiment":"neutral","sentiment_score":-0.23411921163400015}],"sentiment":"neutral","sentiment_score":-0.1500700954347849,"num_words":29,"start":92.15,"end":107.045},{"sentences":[{"text":"It looks like it's stuck.","start":134.385,"end":135.845,"sentiment":"neutral","sentiment_score":-0.23814440965652467},{"text":"Is there a way to pull it 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red.","start":228.065,"end":228.885,"sentiment":"neutral","sentiment_score":-0.0017568685580044985},{"text":"Red.","start":232.83,"end":233.33,"sentiment":"neutral","sentiment_score":0.008720843121409416},{"text":"It's not on the box.","start":244.855,"end":245.815,"sentiment":"neutral","sentiment_score":-0.17040430903434753}],"sentiment":"neutral","sentiment_score":-0.05020090553012711,"num_words":27,"start":204.82999,"end":245.815},{"sentences":[{"text":"Sorry.","start":245.815,"end":246.315,"sentiment":"neutral","sentiment_score":-0.19291800260543823},{"text":"It's just connected to the wall.","start":248.135,"end":249.655,"sentiment":"neutral","sentiment_score":-0.07852734563251336},{"text":"Just hang on a minute then.","start":249.655,"end":251.035,"sentiment":"neutral","sentiment_score":-0.0468418567130963},{"text":"So which Yep.","start":253.255,"end":272.77502,"sentiment":"neutral","sentiment_score":0.02998498796174924},{"text":"So it's got GE2GE2 GE1, GE2GE3.","start":272.77502,"end":278.95502,"sentiment":"neutral","sentiment_score":0.04213219663749138}],"sentiment":"neutral","sentiment_score":-0.027381139680404554,"num_words":22,"start":245.815,"end":278.95502},{"sentences":[{"text":"Should I just put it in number one?","start":282.535,"end":284.28,"sentiment":"neutral","sentiment_score":0.04109570081345737},{"text":"Okay.","start":294.44,"end":294.94,"sentiment":"neutral","sentiment_score":0.01708212122321129},{"text":"No.","start":306.305,"end":306.625,"sentiment":"neutral","sentiment_score":-0.33234667778015137},{"text":"No.","start":306.625,"end":306.785,"sentiment":"negative","sentiment_score":-0.3710208535194397},{"text":"It's just not even 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up.","start":363.58502,"end":364.86502,"sentiment":"neutral","sentiment_score":-0.22079375982284546},{"text":"My Wi Fi is not showing up.","start":364.86502,"end":366.64502,"sentiment":"neutral","sentiment_score":-0.31950962969235014},{"text":"Yes.","start":377.78,"end":378.28,"sentiment":"neutral","sentiment_score":-0.014308219775557518},{"text":"Yes.","start":384.865,"end":385.365,"sentiment":"neutral","sentiment_score":0.0013589002192020416},{"text":"Where the where the other end goes.","start":385.425,"end":387.185,"sentiment":"neutral","sentiment_score":-0.013103938395423549}],"sentiment":"neutral","sentiment_score":-0.1640577664421428,"num_words":21,"start":363.58502,"end":387.185},{"sentences":[{"text":"One end is in the modem and the other end can I send you a photo of what I have?","start":387.185,"end":394.72498,"sentiment":"neutral","sentiment_score":0.004348274599760771},{"text":"How do I just now?","start":395.97,"end":410.61,"sentiment":"neutral","sentiment_score":-0.011874352768063545},{"text":"I'll put it back now.","start":410.61,"end":411.765,"sentiment":"neutral","sentiment_score":0.005727698653936386},{"text":"Yep.","start":419.20502,"end":419.70502,"sentiment":"neutral","sentiment_score":0.05690748617053032},{"text":"Yep.","start":424.40503,"end":424.885,"sentiment":"neutral","sentiment_score":0.08433890342712402}],"sentiment":"neutral","sentiment_score":0.006171206594444811,"num_words":32,"start":387.185,"end":424.885},{"sentences":[{"text":"I'll just change it back.","start":424.885,"end":426.265,"sentiment":"neutral","sentiment_score":0.03657095804810524},{"text":"Anything coming up?","start":503.025,"end":504.32498,"sentiment":"neutral","sentiment_score":0.002782102053364118},{"text":"It's active?","start":514.87,"end":515.77,"sentiment":"neutral","sentiment_score":-0.04402928799390793},{"text":"Should I move the location again?","start":526.685,"end":528.38495,"sentiment":"neutral","sentiment_score":-0.052993632232149444},{"text":"I'll put it into the modem.","start":531.165,"end":532.52496,"sentiment":"neutral","sentiment_score":0.018492350820451975}],"sentiment":"neutral","sentiment_score":-0.004721144002608277,"num_words":22,"start":424.885,"end":532.52496},{"sentences":[{"text":"Hang on.","start":532.52496,"end":533.185,"sentiment":"neutral","sentiment_score":0.10756669193506241},{"text":"How about now?","start":541.26996,"end":542.41,"sentiment":"neutral","sentiment_score":0.18547758956750235},{"text":"Okay.","start":554.795,"end":555.115,"sentiment":"neutral","sentiment_score":0.2955659031867981},{"text":"Good.","start":555.115,"end":555.615,"sentiment":"positive","sentiment_score":0.4013905525207519},{"text":"What should my username be?","start":560.875,"end":562.575,"sentiment":"neutral","sentiment_score":0.05887263864278793}],"sentiment":"neutral","sentiment_score":0.14690715012451014,"num_words":12,"start":532.52496,"end":562.575},{"sentences":[{"text":"Yes.","start":565.4,"end":565.9,"sentiment":"neutral","sentiment_score":0.03279433399438858},{"text":"Well, it's not coming up.","start":575.08,"end":576.62006,"sentiment":"neutral","sentiment_score":-0.09447582513093948},{"text":"No.","start":589.565,"end":589.725,"sentiment":"neutral","sentiment_score":-0.16175973415374756},{"text":"There's no color.","start":589.725,"end":590.785,"sentiment":"neutral","sentiment_score":-0.12775683403015137},{"text":"No.","start":601.37994,"end":601.87994,"sentiment":"neutral","sentiment_score":-0.1852360367774963}],"sentiment":"neutral","sentiment_score":-0.10635009678927335,"num_words":11,"start":565.4,"end":601.87994},{"sentences":[{"text":"That's the color on the modem.","start":614.08496,"end":615.52496,"sentiment":"neutral","sentiment_score":-0.19926051050424576},{"text":"It's just turned off.","start":615.52496,"end":616.40497,"sentiment":"neutral","sentiment_score":-0.2464517503976822},{"text":"There's no color.","start":616.40497,"end":617.305,"sentiment":"neutral","sentiment_score":-0.21688761313756308},{"text":"WSP?","start":635.28,"end":635.78,"sentiment":"neutral","sentiment_score":-0.017009694129228592},{"text":"Mhmm.","start":637.36005,"end":637.86005,"sentiment":"neutral","sentiment_score":-0.008273720741271973}],"sentiment":"neutral","sentiment_score":-0.19048775459329287,"num_words":15,"start":614.08496,"end":637.86005},{"sentences":[{"text":"Yep.","start":644.445,"end":644.945,"sentiment":"neutral","sentiment_score":0.008471159264445305},{"text":"W p p s.","start":645.245,"end":646.525,"sentiment":"neutral","sentiment_score":-0.006453721784055233},{"text":"You mean?","start":646.525,"end":647.005,"sentiment":"neutral","sentiment_score":-0.010805273428559303},{"text":"WPS?","start":647.005,"end":647.505,"sentiment":"neutral","sentiment_score":-0.00909181497991085},{"text":"Need a power button.","start":657.18,"end":658.48,"sentiment":"neutral","sentiment_score":-0.010151073569431901}],"sentiment":"neutral","sentiment_score":-0.007387531998877724,"num_words":12,"start":644.445,"end":658.48},{"sentences":[{"text":"Yep.","start":662.94,"end":663.44,"sentiment":"neutral","sentiment_score":0.009510187432169914},{"text":"I need something to go in there.","start":668.775,"end":670.295,"sentiment":"neutral","sentiment_score":-0.0703382742192064},{"text":"Just hang on a minute.","start":670.295,"end":671.435,"sentiment":"neutral","sentiment_score":-0.057928210496902464},{"text":"I don't have anything in there to put in there.","start":679.05,"end":692.81,"sentiment":"neutral","sentiment_score":-0.16174634210765362},{"text":"I just moved in.","start":692.81,"end":693.61,"sentiment":"neutral","sentiment_score":-0.0869023147970438}],"sentiment":"neutral","sentiment_score":-0.10139153573524069,"num_words":27,"start":662.94,"end":693.61},{"sentences":[{"text":"I don't have anything.","start":693.61,"end":694.58997,"sentiment":"neutral","sentiment_score":-0.1441951021552086},{"text":"No.","start":701.66504,"end":702.16504,"sentiment":"neutral","sentiment_score":-0.1435130387544632},{"text":"No.","start":703.265,"end":703.505,"sentiment":"neutral","sentiment_score":-0.16488242149353027},{"text":"It's not a button.","start":703.505,"end":704.565,"sentiment":"neutral","sentiment_score":-0.13028984889388084},{"text":"No.","start":710.03,"end":710.19,"sentiment":"neutral","sentiment_score":-0.15623968839645386}],"sentiment":"neutral","sentiment_score":-0.14205226844007318,"num_words":11,"start":693.61,"end":710.19},{"sentences":[{"text":"It's a hole.","start":710.19,"end":710.91003,"sentiment":"neutral","sentiment_score":-0.16090747714042664},{"text":"I don't have anything to get in the hole.","start":710.91003,"end":712.93,"sentiment":"neutral","sentiment_score":-0.17509237759643131},{"text":"So the router the router thing is back on, the router color.","start":718.75,"end":722.69,"sentiment":"neutral","sentiment_score":-0.08881667628884315},{"text":"It's back on red.","start":722.865,"end":725.605,"sentiment":"neutral","sentiment_score":-0.01163233575061895},{"text":"No.","start":733.825,"end":734.325,"sentiment":"neutral","sentiment_score":-0.25490495562553406}],"sentiment":"neutral","sentiment_score":-0.11813062909942378,"num_words":29,"start":710.19,"end":734.325},{"sentences":[{"text":"No.","start":734.785,"end":735.285,"sentiment":"neutral","sentiment_score":-0.25619539618492126},{"text":"Fabu Nimojoru Optus Wi Fi five five eight eight f eight five nine a Wi Fi q x h t seven two s.","start":766.42004,"end":780.60004,"sentiment":"neutral","sentiment_score":0.010371459708751543},{"text":"Yes.","start":787.975,"end":788.475,"sentiment":"neutral","sentiment_score":0.053696032613515854},{"text":"And now the router has gone off, the lights.","start":793.975,"end":797.57,"sentiment":"neutral","sentiment_score":0.0220763451523251},{"text":"Complete it's it's no more red.","start":797.79,"end":799.64996,"sentiment":"neutral","sentiment_score":-0.007225311982134978}],"sentiment":"neutral","sentiment_score":0.004784486105199904,"num_words":40,"start":734.785,"end":799.64996},{"sentences":[{"text":"Oh, now the red will turn back on.","start":804.82996,"end":806.85,"sentiment":"neutral","sentiment_score":0.18294395320117474},{"text":"FABUNimiDuro.","start":821.22504,"end":823.245,"sentiment":"neutral","sentiment_score":0.042725224047899246},{"text":"That's not the username.","start":828.93005,"end":830.07,"sentiment":"neutral","sentiment_score":-0.04988477099686861},{"text":"What ID?","start":841.09503,"end":841.835,"sentiment":"neutral","sentiment_score":-0.00798511365428567},{"text":"SSID at c NCC CC26F.","start":842.695,"end":849.675,"sentiment":"neutral","sentiment_score":-0.002988305955659598}],"sentiment":"neutral","sentiment_score":0.06379130042914767,"num_words":20,"start":804.82996,"end":849.675},{"sentences":[{"text":"CC MCC 2675G.","start":854.4,"end":859.14,"sentiment":"neutral","sentiment_score":0.0001377117975304524},{"text":"Yeah.","start":870.625,"end":870.865,"sentiment":"neutral","sentiment_score":-0.00748337060213089},{"text":"Well, it's not coming up.","start":870.865,"end":872.245,"sentiment":"neutral","sentiment_score":-0.06955911591649055},{"text":"Sure.","start":882.13,"end":882.45,"sentiment":"neutral","sentiment_score":-0.0618821457028389},{"text":"But I don't know why because it's not the right 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incorrect.","start":913.82,"end":914.56,"sentiment":"neutral","sentiment_score":-0.3050650507211685},{"text":"Sure.","start":929.655,"end":930.155,"sentiment":"neutral","sentiment_score":0.041698575019836426},{"text":"Yep.","start":938.1,"end":938.6,"sentiment":"neutral","sentiment_score":-0.0926985889673233}],"sentiment":"neutral","sentiment_score":-0.16771326089898744,"num_words":6,"start":886.61,"end":938.6},{"sentences":[{"text":"Sure.","start":944.18,"end":944.68,"sentiment":"neutral","sentiment_score":0.1871332824230194}],"sentiment":"neutral","sentiment_score":0.1871332824230194,"num_words":1,"start":944.18,"end":944.68}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: What do you need? Hi. I'm just calling in regards to my Internet.\n\nChannel 0: Okay. May I know your full name, please, for me to check your account?\n\nChannel 1: I need to ask a girl.\n\nChannel 0: Okay. Hang on. Let me just pull up pull out your account.\n\nChannel 1: Mommy, I have work to do. I can't take you now. Take you this afternoon. Go speak to your aunt. Me?\n\nNo. I'll come\n\nChannel 0: Upon\n\nChannel 1: back.\n\nChannel 0: checking here, the router has been delivered. Have you tried\n\nChannel 1: I'll come\n\nChannel 0: to connect\n\nChannel 1: back. Yes.\n\nChannel 0: the\n\nChannel 1: I'm\n\nChannel 0: router?\n\nChannel 1: just calling for support.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: My Wi Fi, I don't know how to connect it. It's not picking it up. Come back here.\n\nChannel 0: Okay. Can you please plug in the router to on your wall?\n\nChannel 1: Yeah. I have.\n\nChannel 0: Mhmm. Is it connected to the one port on your router? It's w a n port at the back of your router.\n\nChannel 1: W a n.\n\nChannel 0: Yeah. Using the yellow cable as well that we provided you.\n\nChannel 1: Yeah. Oh, no. It's in L A L A N. Sorry. Just hang on a minute.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Oh, no.\n\nChannel 0: How\n\nChannel 1: It's\n\nChannel 0: about\n\nChannel 1: coming\n\nChannel 0: the\n\nChannel 1: in.\n\nChannel 0: other end of the cable? May I know\n\nChannel 1: Just\n\nChannel 0: where is\n\nChannel 1: hang\n\nChannel 0: it\n\nChannel 1: on\n\nChannel 0: connected?\n\nChannel 1: a minute. I had connected it to the wrong one, and now I need to take it off.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Oh, it's stuck. It looks like it's stuck. Is there a way to pull it out?\n\nChannel 0: Yeah. You just need to unplug it. Hold the I think there's a, like, a clip at the end of that one. You need to pull it press and pull the cable.\n\nChannel 1: It's really stuck.\n\nChannel 0: Maybe you pressed it too tight.\n\nChannel 1: Yeah. It's stuck. Okay. Now it's in w a n, one end, and then the other end is in socket number two.\n\nChannel 0: Okay. Hang on. Let me check on your end if it can detect the Internet. May I know the indicator light of the router? Is it color red, green?\n\nChannel 1: It's red. Red.\n\nChannel 0: Can we switch the port to the first one? You said it's connected to the Ethernet two at the NTT box?\n\nChannel 1: It's not on the box. Sorry. It's just connected to the wall. Just hang on a minute then. So which\n\nChannel 0: Okay. It's like a small box mounted on the wall.\n\nChannel 1: Yep. So it's got GE2GE2 GE1, GE2GE3. Should I just put it in number one?\n\nChannel 0: Yes. Can you try to connect it to the first one?\n\nChannel 1: Okay.\n\nChannel 0: Does the router light change color?\n\nChannel 1: No. No. It's just not even red.\n\nChannel 0: It's the color red? Okay.\n\nChannel 1: No. It's not even red.\n\nChannel 0: Okay. Can we try to use the Internet now? Because upon checking here, the status is still active. Unlike earlier, it's offline. Let's see if the Internet is working now.\n\nChannel 1: I changed the location. Now it's red.\n\nChannel 0: Can we try to use the Internet now? Let's\n\nChannel 1: No.\n\nChannel 0: see if\n\nChannel 1: It's\n\nChannel 0: it's\n\nChannel 1: not even\n\nChannel 0: working.\n\nChannel 1: showing up. My Wi Fi is not showing up.\n\nChannel 0: Okay. Hang on. You said you changed location?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Sorry. What what did you change? Is that the location of the router?\n\nChannel 1: Yes. Where the where the other end goes. One end is in the modem and the other end can I send you a photo of what I have? How do\n\nChannel 0: Yeah. Sure. We you\n\nChannel 1: I\n\nChannel 0: can send upon checking here, after you changed the location, it's now inactive. So can we put it back on how you set it up earlier?\n\nChannel 1: just now? I'll put it back now.\n\nChannel 0: Yeah. Mhmm. The cable should be connected at the one port still on the router, then\n\nChannel 1: Yep.\n\nChannel 0: the other end is at the g e one like earlier.\n\nChannel 1: Yep. I'll just change it back.\n\nChannel 0: Mhmm. Let me just check if it will change here as well on our end.\n\nChannel 1: Anything coming up?\n\nChannel 0: It's still inactive. Like earlier, it's active already.\n\nChannel 1: It's active?\n\nChannel 0: Right now, it's it's offline. Unlike earlier, it went active.\n\nChannel 1: Should I move the location again? I'll put it into the modem. Hang on.\n\nChannel 0: Thank you.\n\nChannel 1: How about now?\n\nChannel 0: Let me just check. Hang on. Yes. It's now active again.\n\nChannel 1: Okay. Good.\n\nChannel 0: Yeah. Can we try to check if the Internet is working?\n\nChannel 1: What should my username be?\n\nChannel 0: You mean\n\nChannel 1: Yes.\n\nChannel 0: the Wi Fi name? It should has Ertel 2.4 G and five G.\n\nChannel 1: Well, it's not coming up.\n\nChannel 0: Is the color of the router still red?\n\nChannel 1: No. There's no color.\n\nChannel 0: Okay. But can you see 2.4 g and five g available?\n\nChannel 1: No. That's the color on the modem. It's just turned off. There's no color.\n\nChannel 0: Can you see a WSP button at the router?\n\nChannel 1: WSP?\n\nChannel 0: Mhmm.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Near\n\nChannel 1: W p\n\nChannel 0: okay.\n\nChannel 1: p s. You mean? WPS?\n\nChannel 0: Yeah. That one. Near the reset button. Is that correct?\n\nChannel 1: Need a power button.\n\nChannel 0: It says WPS?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Can we press that button for three to five seconds?\n\nChannel 1: I need something to go in there. Just hang on a minute. I\n\nChannel 0: Just please do know that it's the WPS because if that's the reset button, we might lose the connection.\n\nChannel 1: don't have anything in there to put in there. I just moved in. I don't have anything.\n\nChannel 0: Is is it a button or,\n\nChannel 1: No.\n\nChannel 0: like, a hole?\n\nChannel 1: No. It's not a button.\n\nChannel 0: Okay. Can we stop to press it first? I think that's\n\nChannel 1: No. It's\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: reset\n\nChannel 1: hole.\n\nChannel 0: button.\n\nChannel 1: I don't have anything to get in the hole.\n\nChannel 0: Yeah. Don't press it\n\nChannel 1: So\n\nChannel 0: right\n\nChannel 1: the router\n\nChannel 0: now.\n\nChannel 1: the router thing is back on, the router color. It's\n\nChannel 0: Mhmm.\n\nChannel 1: back on red.\n\nChannel 0: You pressed the button already?\n\nChannel 1: No. No.\n\nChannel 0: Yeah. Yeah. Please don't press it right now. I think that's the reset button. We might delete the credentials of the router if we press it.\n\nMay I know what are the available Wi Fi on your devices?\n\nChannel 1: Fabu Nimojoru Optus Wi Fi five five eight eight f eight five nine a Wi Fi q x h t seven two s.\n\nChannel 0: That's the only Wi Fi?\n\nChannel 1: Yes.\n\nChannel 0: Can we try to connect on that one?\n\nChannel 1: And now the router has gone off, the lights. Complete it's it's no more red.\n\nChannel 0: Yeah. But\n\nChannel 1: Oh, now the\n\nChannel 0: it\n\nChannel 1: red will turn back on.\n\nChannel 0: But on our end, it's still active, so that should be working. Can we try to connect with the Wi Fi, the one that you mentioned?\n\nChannel 1: FABUNimiDuro.\n\nChannel 0: Yeah. Password is at the back of your router. There's a sticker\n\nChannel 1: That's not\n\nChannel 0: there.\n\nChannel 1: the username.\n\nChannel 0: Can you see the SSID at the back of your router?\n\nChannel 1: What ID? SSID\n\nChannel 0: SSID.\n\nChannel 1: at c\n\nChannel 0: Yeah.\n\nChannel 1: NCC\n\nChannel 0: Mhmm.\n\nChannel 1: CC26F.\n\nChannel 0: Yeah. So there should be two of the SSID written\n\nChannel 1: CC\n\nChannel 0: there.\n\nChannel 1: MCC\n\nChannel 0: Mhmm.\n\nChannel 1: 2675G.\n\nChannel 0: Mhmm. That is the that that's supposed to be the Wi Fi name of the router.\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: Well, it's\n\nChannel 0: you see\n\nChannel 1: not coming up.\n\nChannel 0: okay. But you mentioned there's one coming up. Can we try to connect with that one instead? Because\n\nChannel 1: Sure.\n\nChannel 0: I think\n\nChannel 1: But\n\nChannel 0: our\n\nChannel 1: I don't know\n\nChannel 0: mhmm.\n\nChannel 1: why because it's not the right one. TR97. No. It's incorrect.\n\nChannel 0: Okay. So I'm going to request a picture of your setup there on my email. I'll email you shortly then just reply to that email. Is that okay? For\n\nChannel 1: Sure.\n\nChannel 0: me to have a reference as well. But please do not move anything with the cables in the router because\n\nChannel 1: Yep.\n\nChannel 0: it's showing online now. We just need to figure out what is the Wi Fi name.\n\nChannel 1: Sure.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.15146121382713318},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.3952889144420624},{"text":"This is Maureen from Airtel tech support.","start":4.24,"end":6.5,"sentiment":"positive","sentiment_score":0.34751752444675993}],"sentiment":"positive","sentiment_score":0.3374661713838577,"channel":0,"num_words":10,"start":2.48,"end":6.5},{"sentences":[{"text":"What do you need?","start":7.6,"end":8.5,"sentiment":"neutral","sentiment_score":0.2324136234819889},{"text":"Hi.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.07524222135543823},{"text":"I'm just calling in regards to my Internet.","start":11.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.07341252965852618}],"sentiment":"neutral","sentiment_score":0.12247668865781564,"channel":1,"num_words":13,"start":7.6,"end":12.98},{"sentences":[{"text":"Okay.","start":14.325,"end":14.805,"sentiment":"neutral","sentiment_score":0.07293081283569336},{"text":"May I know your full name, please, for me to check your account?","start":14.805,"end":17.465,"sentiment":"neutral","sentiment_score":0.0715496176137374}],"sentiment":"neutral","sentiment_score":0.07164827441530568,"channel":0,"num_words":14,"start":14.325,"end":17.465},{"sentences":[{"text":"I need to ask a girl.","start":18.235,"end":19.455,"sentiment":"neutral","sentiment_score":-0.024072096372644108}],"sentiment":"neutral","sentiment_score":-0.024072096372644108,"channel":1,"num_words":6,"start":18.235,"end":19.455},{"sentences":[{"text":"Okay.","start":21.365,"end":21.765,"sentiment":"neutral","sentiment_score":0.02965971641242504},{"text":"Hang 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aunt.","start":37.39,"end":38.15,"sentiment":"neutral","sentiment_score":-0.02282636910676956},{"text":"Me?","start":38.35,"end":38.85,"sentiment":"neutral","sentiment_score":-0.01193985715508461}],"sentiment":"neutral","sentiment_score":-0.08057380609569095,"channel":1,"num_words":21,"start":34.35,"end":38.85},{"sentences":[{"text":"No.","start":39.39,"end":39.89,"sentiment":"neutral","sentiment_score":-0.21332572400569916},{"text":"I'll come","start":40.03,"end":40.43,"sentiment":"neutral","sentiment_score":-0.11616890877485275}],"sentiment":"neutral","sentiment_score":-0.14855451385180155,"channel":1,"num_words":3,"start":39.39,"end":40.43},{"sentences":[{"text":"Upon","start":40.379997,"end":40.7,"sentiment":"neutral","sentiment_score":-0.14040501415729523}],"sentiment":"neutral","sentiment_score":-0.14040501415729523,"channel":0,"num_words":1,"start":40.379997,"end":40.7},{"sentences":[{"text":"back.","start":40.43,"end":40.93,"sentiment":"neutral","sentiment_score":-0.10469692945480348}],"sentiment":"neutral","sentiment_score":-0.10469692945480348,"channel":1,"num_words":1,"start":40.43,"end":40.93},{"sentences":[{"text":"checking here, the router has been delivered.","start":40.7,"end":42.879997,"sentiment":"neutral","sentiment_score":-0.0722987327192511},{"text":"Have you 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calling for support.","start":44.545,"end":45.845,"sentiment":"neutral","sentiment_score":-0.018817086471244693}],"sentiment":"neutral","sentiment_score":-0.018817086471244693,"channel":1,"num_words":4,"start":44.545,"end":45.845},{"sentences":[{"text":"Mhmm.","start":46.575,"end":47.075,"sentiment":"neutral","sentiment_score":-0.038365740329027176},{"text":"Okay.","start":47.215,"end":47.715,"sentiment":"neutral","sentiment_score":-0.09355702996253969}],"sentiment":"neutral","sentiment_score":-0.06596138514578342,"channel":0,"num_words":2,"start":46.575,"end":47.715},{"sentences":[{"text":"My Wi Fi, I don't know how to connect it.","start":49.425,"end":51.345,"sentiment":"neutral","sentiment_score":-0.24638448804616928},{"text":"It's not picking it up.","start":51.345,"end":52.305,"sentiment":"negative","sentiment_score":-0.44575310349464414},{"text":"Come back 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n.","start":73.915,"end":75.135,"sentiment":"neutral","sentiment_score":0.0037650192777315774}],"sentiment":"neutral","sentiment_score":0.0037650192777315774,"channel":1,"num_words":3,"start":73.915,"end":75.135},{"sentences":[{"text":"Yeah.","start":76.195,"end":76.695,"sentiment":"neutral","sentiment_score":0.019987186416983604},{"text":"Using the yellow cable as well that we provided you.","start":77.875,"end":81.015,"sentiment":"neutral","sentiment_score":0.023082762211561202}],"sentiment":"neutral","sentiment_score":0.022801346230235966,"channel":0,"num_words":11,"start":76.195,"end":81.015},{"sentences":[{"text":"Yeah.","start":81.755005,"end":81.915,"sentiment":"neutral","sentiment_score":-0.007355227135121822},{"text":"Oh, no.","start":81.915,"end":82.395004,"sentiment":"neutral","sentiment_score":-0.05266273021697998},{"text":"It's in L A L A 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it's","start":870.865,"end":871.26495,"sentiment":"neutral","sentiment_score":-0.05238565616309643}],"sentiment":"neutral","sentiment_score":-0.05238565616309643,"channel":1,"num_words":2,"start":870.865,"end":871.26495},{"sentences":[{"text":"you see","start":871.075,"end":871.555,"sentiment":"neutral","sentiment_score":-0.06514740362763405}],"sentiment":"neutral","sentiment_score":-0.06514740362763405,"channel":0,"num_words":2,"start":871.075,"end":871.555},{"sentences":[{"text":"not coming up.","start":871.26495,"end":872.245,"sentiment":"neutral","sentiment_score":-0.08100808908541997}],"sentiment":"neutral","sentiment_score":-0.08100808908541997,"channel":1,"num_words":3,"start":871.26495,"end":872.245},{"sentences":[{"text":"okay.","start":873.955,"end":874.455,"sentiment":"neutral","sentiment_score":-0.04731038212776184},{"text":"But you mentioned there's one coming up.","start":876.77,"end":878.85004,"sentiment":"neutral","sentiment_score":-0.056439967559916634},{"text":"Can we try to connect with that one instead?","start":878.85004,"end":881.03,"sentiment":"neutral","sentiment_score":-0.03816504693693585},{"text":"Because","start":881.57,"end":882.07,"sentiment":"neutral","sentiment_score":-0.0758676826953888}],"sentiment":"neutral","sentiment_score":-0.047874625565277204,"channel":0,"num_words":18,"start":873.955,"end":882.07},{"sentences":[{"text":"Sure.","start":882.13,"end":882.45,"sentiment":"neutral","sentiment_score":-0.0618821457028389}],"sentiment":"neutral","sentiment_score":-0.0618821457028389,"channel":1,"num_words":1,"start":882.13,"end":882.45},{"sentences":[{"text":"I think","start":882.21,"end":882.69,"sentiment":"neutral","sentiment_score":-0.10487918555736542}],"sentiment":"neutral","sentiment_score":-0.10487918555736542,"channel":0,"num_words":2,"start":882.21,"end":882.69},{"sentences":[{"text":"But","start":882.45,"end":882.95,"sentiment":"neutral","sentiment_score":-0.1510366648435593}],"sentiment":"neutral","sentiment_score":-0.1510366648435593,"channel":1,"num_words":1,"start":882.45,"end":882.95},{"sentences":[{"text":"our","start":882.69,"end":882.85004,"sentiment":"neutral","sentiment_score":-0.1812938004732132}],"sentiment":"neutral","sentiment_score":-0.1812938004732132,"channel":0,"num_words":1,"start":882.69,"end":882.85004},{"sentences":[{"text":"I don't know","start":883.08997,"end":883.64996,"sentiment":"neutral","sentiment_score":-0.2221582035223643}],"sentiment":"neutral","sentiment_score":-0.2221582035223643,"channel":1,"num_words":3,"start":883.08997,"end":883.64996},{"sentences":[{"text":"mhmm.","start":883.49005,"end":883.99005,"sentiment":"neutral","sentiment_score":-0.2141980230808258}],"sentiment":"neutral","sentiment_score":-0.2141980230808258,"channel":0,"num_words":1,"start":883.49005,"end":883.99005},{"sentences":[{"text":"why because it's not the right one.","start":883.64996,"end":885.67,"sentiment":"neutral","sentiment_score":-0.2790455477578299},{"text":"TR97.","start":886.61,"end":891.785,"sentiment":"neutral","sentiment_score":-0.060406796634197235},{"text":"No.","start":913.66003,"end":913.82,"sentiment":"neutral","sentiment_score":-0.28474265336990356},{"text":"It's incorrect.","start":913.82,"end":914.56,"sentiment":"neutral","sentiment_score":-0.3050650507211685}],"sentiment":"neutral","sentiment_score":-0.2644180350682952,"channel":1,"num_words":11,"start":883.64996,"end":914.56},{"sentences":[{"text":"Okay.","start":919.125,"end":919.625,"sentiment":"neutral","sentiment_score":-0.062118638306856155},{"text":"So I'm going to request a picture of your setup there on my email.","start":919.685,"end":924.825,"sentiment":"neutral","sentiment_score":0.06197927113888519},{"text":"I'll email you shortly then just reply to that email.","start":925.34,"end":928.46,"sentiment":"neutral","sentiment_score":0.08691546507179737},{"text":"Is that okay?","start":928.46,"end":929.2,"sentiment":"neutral","sentiment_score":0.09770066539446513},{"text":"For","start":929.5,"end":929.66003,"sentiment":"neutral","sentiment_score":0.03397050499916077}],"sentiment":"neutral","sentiment_score":0.06902821757027815,"channel":0,"num_words":29,"start":919.125,"end":929.66003},{"sentences":[{"text":"Sure.","start":929.655,"end":930.155,"sentiment":"neutral","sentiment_score":0.041698575019836426}],"sentiment":"neutral","sentiment_score":0.041698575019836426,"channel":1,"num_words":1,"start":929.655,"end":930.155},{"sentences":[{"text":"me to have a reference as well.","start":929.66003,"end":931.52,"sentiment":"neutral","sentiment_score":0.017461490418229784},{"text":"But please do not move anything with the cables in the router because","start":932.78,"end":938.16003,"sentiment":"negative","sentiment_score":-0.4061644237775069}],"sentiment":"neutral","sentiment_score":-0.2578953538089991,"channel":0,"num_words":20,"start":929.66003,"end":938.16003},{"sentences":[{"text":"Yep.","start":938.1,"end":938.6,"sentiment":"neutral","sentiment_score":-0.0926985889673233}],"sentiment":"neutral","sentiment_score":-0.0926985889673233,"channel":1,"num_words":1,"start":938.1,"end":938.6},{"sentences":[{"text":"it's showing online now.","start":938.38,"end":940.08,"sentiment":"neutral","sentiment_score":0.16320586763322353},{"text":"We just need to figure out what is the Wi Fi name.","start":940.35504,"end":943.17505,"sentiment":"neutral","sentiment_score":-0.04531499898682038}],"sentiment":"neutral","sentiment_score":0.0068152176681905985,"channel":0,"num_words":16,"start":938.38,"end":943.17505},{"sentences":[{"text":"Sure.","start":944.18,"end":944.68,"sentiment":"neutral","sentiment_score":0.1871332824230194}],"sentiment":"neutral","sentiment_score":0.1871332824230194,"channel":1,"num_words":1,"start":944.18,"end":944.68},{"sentences":[{"text":"Okay.","start":945.635,"end":946.11505,"sentiment":"neutral","sentiment_score":0.26230499148368835},{"text":"Thank you.","start":946.11505,"end":946.59503,"sentiment":"positive","sentiment_score":0.7223543226718903},{"text":"Bye for now.","start":946.59503,"end":947.495,"sentiment":"neutral","sentiment_score":0.21935519327720007}],"sentiment":"positive","sentiment_score":0.3941798694431782,"channel":0,"num_words":6,"start":945.635,"end":947.495}]},"summary":{"result":"success","short":"A representative from Airtel tech support contacts a customer who is experiencing internet connection issues and trouble connecting their router. The representative offers to troubleshoot and suggests changing the location and power buttons, but the issue persists. The agent also advises the customer not to move anything with the cables in the router and requests a picture of the setup via email."},"intents":{"segments":[{"text":"Can you please plug in the router to on your wall? Yeah. I have.","start_word":125,"end_word":138,"intents":[{"intent":"Connect router to wall","confidence_score":0.051604137}]},{"text":"Let me check on your end if it can detect the Internet. May I know the indicator light of the router? Is it color red, green?","start_word":319,"end_word":344,"intents":[{"intent":"Seek internet functionality","confidence_score":0.00060718606}]},{"text":"May I know the indicator light of the router? Is it color red, green?","start_word":330,"end_word":343,"intents":[{"intent":"Check router light","confidence_score":0.098878704}]},{"text":"Can we switch the port to the first one? You said it's connected to the Ethernet two at the NTT box?","start_word":347,"end_word":367,"intents":[{"intent":"Connect router to ntc box","confidence_score":0.03973819}]},{"text":"Where the where the other end goes. One end is in the modem and the other end can I send you a photo of what I have? How do Yeah.","start_word":535,"end_word":564,"intents":[{"intent":"Receive photo of router light","confidence_score":0.000060347524}]},{"text":"So can we put it back on how you set it up earlier? just now?","start_word":582,"end_word":596,"intents":[{"intent":"Set up router again","confidence_score":0.0029404382}]},{"text":"Is the color of the router still red?","start_word":743,"end_word":750,"intents":[{"intent":"Get router color","confidence_score":0.004851901}]},{"text":"Is the color of the router still red? No.","start_word":743,"end_word":751,"intents":[{"intent":"Check router status","confidence_score":0.17571446},{"intent":"Assist with router color","confidence_score":0.000375587},{"intent":"Troubleshoot router issue","confidence_score":0.010375023}]},{"text":"Can you see a WSP button at the router? WSP?","start_word":780,"end_word":789,"intents":[{"intent":"Select wps button","confidence_score":0.0011315944},{"intent":"Locate router button","confidence_score":0.0066716573}]},{"text":"Can you see a WSP button at the router? WSP? Mhmm. Mhmm. Yep. Near W p okay. p s. You mean? WPS?","start_word":780,"end_word":801,"intents":[{"intent":"Provide wps option","confidence_score":0.000027186215}]},{"text":"Can we press that button for three to five seconds?","start_word":821,"end_word":830,"intents":[{"intent":"Press button","confidence_score":0.003522952}]},{"text":"So I'm going to request a picture of your setup there on my email. I'll email you shortly then just reply to that email. Is that okay? For Sure.","start_word":1197,"end_word":1225,"intents":[{"intent":"Request a picture","confidence_score":0.09323244}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15146121382713318},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3650544285774231},{"text":"What do you need? Hi. I'm just calling in regards to my Internet. Okay. May I know your full name, please, for me to check your account? I need to ask a girl. Okay. Hang on. Let me just pull up pull out your account. Mommy, I have work to do. I can't take you now. Take you this afternoon. Go speak to your aunt. Me? No. I'll come Upon back. checking here, the router has been delivered. Have you tried I'll come to connect back. Yes. the I'm router? just calling for support. Mhmm. Okay. My Wi Fi, I don't know how to connect it.","start_word":10,"end_word":115,"sentiment":"neutral","sentiment_score":-0.03729604184627533},{"text":"It's not picking it up.","start_word":116,"end_word":120,"sentiment":"negative","sentiment_score":-0.4238386750221253},{"text":"Come back here. Okay. Can you please plug in the router to on your wall? Yeah. I have. Mhmm. Is it connected to the one port on your router? It's w a n port at the back of your router. W a n. Yeah. Using the yellow cable as well that we provided you. Yeah. Oh, no. It's in L A L A N. Sorry. Just hang on a minute. Yeah. Sure. Oh, no. How It's about coming the in. other end of the cable? May I know where Just is hang it on connected? a minute. I had connected it to the wrong one, and now I need to take it off. Okay. Sure. Oh, it's stuck. It looks like it's stuck. Is there a way to pull it out? Yeah. You just need to unplug it. Hold the I think there's a, like, a clip at the end of that one. You need to pull it press and pull the cable.","start_word":121,"end_word":283,"sentiment":"neutral","sentiment_score":-0.07309972494840622},{"text":"It's really stuck.","start_word":284,"end_word":286,"sentiment":"negative","sentiment_score":-0.3464314341545105},{"text":"Maybe you pressed it too tight. Yeah. It's stuck. Okay. Now it's in w a n, one end, and then the other end is in socket number two. Okay. Hang on. Let me check on your end if it can detect the Internet. May I know the indicator light of the router? Is it color red, green? It's red. Red. Can we switch the port to the first one? You said it's connected to the Ethernet two at the NTT box? It's not on the box. Sorry. It's just connected to the wall. Just hang on a minute then. So which Okay. It's like a small box mounted on the wall. Yep. So it's got GE2GE2 GE1, GE2GE3. Should I just put it in number one? Yes. Can you try to connect it to the first one? Okay. Does the router light change color? No.","start_word":287,"end_word":431,"sentiment":"neutral","sentiment_score":-0.02050832530628119},{"text":"No.","start_word":432,"end_word":432,"sentiment":"negative","sentiment_score":-0.3710208535194397},{"text":"It's just not even red. It's the color red? Okay. No. It's not even red. Okay. Can we try to use the Internet now? Because upon checking here, the status is still active. Unlike earlier, it's offline. Let's see if the Internet is working now. I changed the location. Now it's red. Can we try to use the Internet now? Let's No. see if It's it's not even working. showing up. My Wi Fi is not showing up. Okay. Hang on. You said you changed location? Yes. Yeah. Sorry. What what did you change? Is that the location of the router? Yes. Where the where the other end goes. One end is in the modem and the other end can I send you a photo of what I have? How do Yeah. Sure. We you I can send upon checking here, after you changed the location, it's now inactive. So can we put it back on how you set it up earlier? just now? I'll put it back now. Yeah. Mhmm. The cable should be connected at the one port still on the router, then Yep. the other end is at the g e one like earlier. Yep. I'll just change it back. Mhmm. Let me just check if it will change here as well on our end. Anything coming up?","start_word":433,"end_word":653,"sentiment":"neutral","sentiment_score":-0.031469436505666144},{"text":"It's still inactive.","start_word":654,"end_word":656,"sentiment":"negative","sentiment_score":-0.39419084787368774},{"text":"Like earlier, it's active already. It's active? Right now, it's it's offline. Unlike earlier, it went active. Should I move the location again? I'll put it into the modem. Hang on.","start_word":657,"end_word":687,"sentiment":"neutral","sentiment_score":-0.09839241951704024},{"text":"Thank you.","start_word":688,"end_word":689,"sentiment":"positive","sentiment_score":0.3896781802177429},{"text":"How about now? Let me just check. Hang on. Yes. It's now active again. Okay.","start_word":690,"end_word":704,"sentiment":"neutral","sentiment_score":0.18207427859306335},{"text":"Good.","start_word":705,"end_word":705,"sentiment":"positive","sentiment_score":0.4013905525207519},{"text":"Yeah. Can we try to check if the Internet is working? What should my username be? You mean Yes. the Wi Fi name? It should has Ertel 2.4 G and five G. Well, it's not coming up. Is the color of the router still red? No. There's no color. Okay. But can you see 2.4 g and five g available? No. That's the color on the modem. It's just turned off. There's no color. Can you see a WSP button at the router? WSP? Mhmm. Mhmm. Yep. Near W p okay. p s. You mean? WPS? Yeah. That one. Near the reset button. Is that correct? Need a power button. It says WPS? Yep. Yeah. Can we press that button for three to five seconds? I need something to go in there. Just hang on a minute. I Just please do know that it's the WPS because if that's the reset button, we might lose the connection. don't have anything in there to put in there. I just moved in. I don't have anything. Is is it a button or, No. like, a hole? No. It's not a button. Okay. Can we stop to press it first? I think that's No. It's the a reset hole. button. I don't have anything to get in the hole. Yeah. Don't press it So right the router now. the router thing is back on, the router color. It's Mhmm. back on red. You pressed the button already? No. No. Yeah. Yeah.","start_word":706,"end_word":953,"sentiment":"neutral","sentiment_score":-0.07513606914829823},{"text":"Please don't press it right now.","start_word":954,"end_word":959,"sentiment":"negative","sentiment_score":-0.3362148106098175},{"text":"I think that's the reset button. We might delete the credentials of the router if we press it. May I know what are the available Wi Fi on your devices? Fabu Nimojoru Optus Wi Fi five five eight eight f eight five nine a Wi Fi q x h t seven two s. That's the only Wi Fi? Yes. Can we try to connect on that one? And now the router has gone off, the lights. Complete it's it's no more red. Yeah. But Oh, now the it red will turn back on. But on our end, it's still active, so that should be working. Can we try to connect with the Wi Fi, the one that you mentioned? FABUNimiDuro. Yeah. Password is at the back of your router. There's a sticker That's not there. the username. Can you see the SSID at the back of your router? What ID? SSID SSID. at c Yeah. NCC Mhmm. CC26F. Yeah. So there should be two of the SSID written CC there. MCC Mhmm. 2675G. Mhmm. That is the that that's supposed to be the Wi Fi name of the router. Yeah. Can Well, it's you see not coming up. okay. But you mentioned there's one coming up. Can we try to connect with that one instead? Because Sure. I think But our I don't know mhmm. why because it's not the right one. TR97. No. It's incorrect. Okay. So I'm going to request a picture of your setup there on my email. I'll email you shortly then just reply to that email. Is that okay? For Sure. me to have a reference as well.","start_word":960,"end_word":1232,"sentiment":"neutral","sentiment_score":-0.00330322771333158},{"text":"But please do not move anything with the cables in the router because Yep.","start_word":1233,"end_word":1246,"sentiment":"negative","sentiment_score":-0.35470789670944214},{"text":"it's showing online now. We just need to figure out what is the Wi Fi name. Sure. Okay.","start_word":1247,"end_word":1264,"sentiment":"neutral","sentiment_score":0.05546918511390686},{"text":"Thank you. Bye for now.","start_word":1265,"end_word":1269,"sentiment":"positive","sentiment_score":0.5239942073822021}],"average":{"sentiment":"neutral","sentiment_score":-0.03882663304763704}}}}