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So, yeah, I could see on here that we received it and your services have been activated. What you ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis. And then you opted for twelve month contract, $45. So you're asking if you've been charged for two separate services. Right? Okay. So no no worries. It's only for one service, which is $69.95. However, as showing from our side, if you opted for twelve month contract, you will be paying the connection fee. So the $45 is the connection fee. Yeah. Yes. That's correct. Your standard monthly plan is $69.95. However, I could see on here as well, since you opted for twelve month contract, you will be eligible to get three months discounted for 15%. So, technically, from one moment. Okay? From October, November, December, you will see your invoice with 15% discount. And then after the discount period has been fulfilled, it will revert to the standard price of your opted plan, which is the $69.95. And, also, you're using your own router. Right? And then you tried to to get connected. Have you already followed the instructions sent to you last night? Mhmm. Mhmm. I see. I understand. I feel you. We are the same, Bianca, because you've came across account. So, basically, you aren't we're not really sure now if a router or or just an NTB box. Right? Because, technically, our customer is saying that I I have, like, a box mounted from the wall, and then they do have an impression that it's a router. However, 80%, it's not a router. It's an NTD box wherein for you to get connected to the activated Internet service, you will be needing a router. However, here's what I'm going to do. I'm I'm not the right person to judge, Steph. It may be or it may not be. There's an antenna? Uh-huh. Uh-huh. Oh, okay. Yeah. It may it might be. Yeah. It might be. But nothing to worry, Bianca. If that's a a router, that would be good. As long as it's compatible, you can get connected once you get the assistance from our tech department. If not, they will go ahead and next tell you, of course. But, I will endorse your account to our, tech, and then, they will reach out to you the soonest once they are available. If I may ask, are you available home the full day, or do you have any best time to call you so I can let them know as well? Yeah. Actually, I've checked. One of our tech, it's it's still outside, and then the other one is not available. So, yeah, even though I would love to I cannot transfer the call up this moment. But rest assured, once they in, they will reach out to you. Okay? I will endorse your account to them. And I could see in here that everything is fine. It was activated. Just so happened they need to help you to get connected. Yes. You're welcome. And, also, in case if they called you and then you've already outside, nothing to worry. We all we also have, like, an after hour support. You just need to text the number that was provided to you. But rest assured, I'll I will endorse your account to them right away. Okay? Mhmm. You're welcome. And anything else that I may help you today, Bianca, on my end? You're welcome. And please have a good morning, and be safe. Talk soon. 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Bianca. I'm so sorry. This is Airtel accounts. The line was disconnected. I do apologize.\n\nYeah. I'm sorry. I just backtrack your payment. So, yeah, I could see on here that we received it and your services have been activated. What you ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis.\n\nAnd then you opted for twelve month contract, $45. So you're asking if you've been charged for two separate services. Right? Okay. So no no worries.\n\nIt's only for one service, which is $69.95. However, as showing from our side, if you opted for twelve month contract, you will be paying the connection fee. So the $45 is the connection fee. Yeah. Yes.\n\nThat's correct. Your standard monthly plan is $69.95. However, I could see on here as well, since you opted for twelve month contract, you will be eligible to get three months discounted for 15%. So, technically, from one moment. Okay?\n\nFrom October, November, December, you will see your invoice with 15% discount. And then after the discount period has been fulfilled, it will revert to the standard price of your opted plan, which is the $69.95. And, also, you're using your own router. Right? And then you tried to to get connected.\n\nHave you already followed the instructions sent to you last night? Mhmm. Mhmm. I see. I understand.\n\nI feel you. We are the same, Bianca, because you've came across account. So, basically, you aren't we're not really sure now if a router or or just an NTB box. Right? Because, technically, our customer is saying that I I have, like, a box mounted from the wall, and then they do have an impression that it's a router.\n\nHowever, 80%, it's not a router. It's an NTD box wherein for you to get connected to the activated Internet service, you will be needing a router. However, here's what I'm going to do. I'm I'm not the right person to judge, Steph. It may be or it may not be.\n\nThere's an antenna? Uh-huh. Uh-huh. Oh, okay. Yeah.\n\nIt may it might be. Yeah. It might be. But nothing to worry, Bianca. If that's a a router, that would be good.\n\nAs long as it's compatible, you can get connected once you get the assistance from our tech department. If not, they will go ahead and next tell you, of course. But, I will endorse your account to our, tech, and then, they will reach out to you the soonest once they are available. If I may ask, are you available home the full day, or do you have any best time to call you so I can let them know as well? Yeah.\n\nActually, I've checked. One of our tech, it's it's still outside, and then the other one is not available. So, yeah, even though I would love to I cannot transfer the call up this moment. But rest assured, once they in, they will reach out to you. Okay?\n\nI will endorse your account to them. And I could see in here that everything is fine. It was activated. Just so happened they need to help you to get connected. Yes.\n\nYou're welcome. And, also, in case if they called you and then you've already outside, nothing to worry. We all we also have, like, an after hour support. You just need to text the number that was provided to you. But rest assured, I'll I will endorse your account to them right away.\n\nOkay? Mhmm. You're welcome. And anything else that I may help you today, Bianca, on my end? You're welcome.\n\nAnd please have a good morning, and be safe. Talk soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Bianca.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":-0.01144785899668932},{"text":"I'm so sorry.","start":3.36,"end":4.24,"sentiment":"neutral","sentiment_score":-0.31518503030141193},{"text":"This is Airtel accounts.","start":4.24,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.33210423588752747},{"text":"The line was disconnected.","start":5.7599998,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.4571230486035347},{"text":"I do apologize.","start":7.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2594457467397054}],"sentiment":"neutral","sentiment_score":-0.3064810741925612,"num_words":16,"start":2.56,"end":8.18},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":-0.007792551070451736},{"text":"I'm sorry.","start":12.4,"end":13.04,"sentiment":"neutral","sentiment_score":-0.18750625848770142},{"text":"I just backtrack your payment.","start":13.04,"end":15.955,"sentiment":"neutral","sentiment_score":-0.32452356815338135},{"text":"So, yeah, I could see on here that we received it and your services have been activated.","start":15.955,"end":20.695,"sentiment":"neutral","sentiment_score":0.08793147631427821},{"text":"What you ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis.","start":21.155,"end":27.975,"sentiment":"neutral","sentiment_score":0.0665024063653416}],"sentiment":"neutral","sentiment_score":0.015964081467584122,"num_words":43,"start":12.08,"end":27.975},{"sentences":[{"text":"And then you opted for twelve month contract, $45.","start":28.59,"end":32.93,"sentiment":"neutral","sentiment_score":0.02776446503897508},{"text":"So you're asking if you've been charged for two separate services.","start":32.99,"end":37.49,"sentiment":"neutral","sentiment_score":-0.09752089801159772},{"text":"Right?","start":37.870003,"end":38.370003,"sentiment":"neutral","sentiment_score":-0.002708258107304573},{"text":"Okay.","start":39.87,"end":40.37,"sentiment":"neutral","sentiment_score":0.1126173660159111},{"text":"So no no worries.","start":40.535004,"end":41.735,"sentiment":"neutral","sentiment_score":0.1287466436624527}],"sentiment":"neutral","sentiment_score":-0.007613615777630072,"num_words":26,"start":28.59,"end":41.735},{"sentences":[{"text":"It's only for one service, which is $69.95.","start":41.735,"end":45.255,"sentiment":"neutral","sentiment_score":0.10867541842162609},{"text":"However, as showing from our side, if you opted for twelve month contract, you will be paying the connection fee.","start":45.255,"end":53.59,"sentiment":"neutral","sentiment_score":0.05480509726330638},{"text":"So the $45 is the connection fee.","start":53.59,"end":56.97,"sentiment":"neutral","sentiment_score":0.03033455727355821},{"text":"Yeah.","start":59.350002,"end":59.850002,"sentiment":"neutral","sentiment_score":0.26601722836494446},{"text":"Yes.","start":66.555,"end":67.035,"sentiment":"neutral","sentiment_score":0.10598509013652802}],"sentiment":"neutral","sentiment_score":0.06891485167717612,"num_words":37,"start":41.735,"end":67.035},{"sentences":[{"text":"That's correct.","start":67.035,"end":67.855,"sentiment":"neutral","sentiment_score":0.15315692126750946},{"text":"Your standard monthly plan is $69.95.","start":67.995,"end":72.575005,"sentiment":"neutral","sentiment_score":0.12977745880683264},{"text":"However, I could see on here as well, since you opted for twelve month contract, you will be eligible to get three months discounted for 15%.","start":72.955,"end":85.4,"sentiment":"neutral","sentiment_score":0.17474658099504617},{"text":"So, technically, from one moment.","start":85.86,"end":89.06,"sentiment":"neutral","sentiment_score":0.09088934808969498},{"text":"Okay?","start":89.06,"end":89.38,"sentiment":"neutral","sentiment_score":0.07961425185203552}],"sentiment":"neutral","sentiment_score":0.15406126733869313,"num_words":40,"start":67.035,"end":89.38},{"sentences":[{"text":"From October, November, December, you will see your invoice with 15% discount.","start":89.38,"end":95.945,"sentiment":"neutral","sentiment_score":0.1540415200094382},{"text":"And then after the discount period has been fulfilled, it will revert to the standard price of your opted plan, which is the $69.95.","start":95.945,"end":107.245,"sentiment":"neutral","sentiment_score":0.11923390378554662},{"text":"And, also, you're using your own router.","start":107.549995,"end":110.509995,"sentiment":"neutral","sentiment_score":0.05713279066341264},{"text":"Right?","start":110.509995,"end":110.75,"sentiment":"neutral","sentiment_score":0.04220543056726456},{"text":"And then you tried to to get connected.","start":110.75,"end":113.329994,"sentiment":"neutral","sentiment_score":0.00649459264241159}],"sentiment":"neutral","sentiment_score":0.10008083917916967,"num_words":52,"start":89.38,"end":113.329994},{"sentences":[{"text":"Have you already followed the instructions sent to you last night?","start":113.39,"end":118.85,"sentiment":"neutral","sentiment_score":0.03408986770293929},{"text":"Mhmm.","start":122.875,"end":123.375,"sentiment":"neutral","sentiment_score":-0.049204979091882706},{"text":"Mhmm.","start":147.90001,"end":147.945,"sentiment":"neutral","sentiment_score":-0.14163994789123535},{"text":"I see.","start":153.625,"end":154.10501,"sentiment":"neutral","sentiment_score":-0.1278262622654438},{"text":"I understand.","start":154.10501,"end":154.845,"sentiment":"neutral","sentiment_score":-0.08455156534910202}],"sentiment":"neutral","sentiment_score":-0.014153649263522205,"num_words":17,"start":113.39,"end":154.845},{"sentences":[{"text":"I feel you.","start":155.145,"end":156.02501,"sentiment":"neutral","sentiment_score":0.025832465539375942},{"text":"We are the same, Bianca, because you've came across account.","start":156.02501,"end":160.10501,"sentiment":"neutral","sentiment_score":0.05501011945307255},{"text":"So, basically, you aren't we're not really sure now if a router or or just an NTB box.","start":160.10501,"end":167.18,"sentiment":"neutral","sentiment_score":-0.07722733656151427},{"text":"Right?","start":167.18,"end":167.34,"sentiment":"neutral","sentiment_score":-0.0037128329277038574},{"text":"Because, technically, our customer is saying that I I have, like, a box mounted from the wall, and then they do have an impression that it's a router.","start":167.34,"end":176.97499,"sentiment":"neutral","sentiment_score":0.005044774584738272}],"sentiment":"neutral","sentiment_score":-0.010415876858557264,"num_words":60,"start":155.145,"end":176.97499},{"sentences":[{"text":"However, 80%, it's not a router.","start":177.11499,"end":179.595,"sentiment":"neutral","sentiment_score":-0.06620487694938977},{"text":"It's an NTD box wherein for you to get connected to the activated Internet service, you will be needing a router.","start":179.595,"end":186.655,"sentiment":"neutral","sentiment_score":0.004052454162211646},{"text":"However, here's what I'm going to do.","start":186.875,"end":189.135,"sentiment":"neutral","sentiment_score":-0.013478912147028106},{"text":"I'm I'm not the right person to judge, Steph.","start":190.32,"end":193.78,"sentiment":"negative","sentiment_score":-0.40061016215218437},{"text":"It may be or it may not be.","start":194.32,"end":196.42,"sentiment":"neutral","sentiment_score":-0.10374630242586136}],"sentiment":"neutral","sentiment_score":-0.09494003898226748,"num_words":51,"start":177.11499,"end":196.42},{"sentences":[{"text":"There's an antenna?","start":198.32,"end":199.3,"sentiment":"neutral","sentiment_score":-0.04553056756655375},{"text":"Uh-huh.","start":202.695,"end":203.195,"sentiment":"neutral","sentiment_score":-0.04152617231011391},{"text":"Uh-huh.","start":210.21501,"end":210.695,"sentiment":"neutral","sentiment_score":-0.01835647784173489},{"text":"Oh, okay.","start":210.695,"end":211.595,"sentiment":"neutral","sentiment_score":-0.0026788264513015747},{"text":"Yeah.","start":215.84,"end":216.08,"sentiment":"neutral","sentiment_score":-0.03191147744655609}],"sentiment":"neutral","sentiment_score":-0.02921793540008366,"num_words":8,"start":198.32,"end":216.08},{"sentences":[{"text":"It may it might be.","start":216.08,"end":217.86,"sentiment":"neutral","sentiment_score":-0.002042116969823837},{"text":"Yeah.","start":218.15999,"end":218.48,"sentiment":"neutral","sentiment_score":0.03916357457637787},{"text":"It might be.","start":218.48,"end":219.28,"sentiment":"neutral","sentiment_score":0.05891896908481916},{"text":"But nothing to worry, Bianca.","start":219.28,"end":221.06,"sentiment":"neutral","sentiment_score":0.1775469020009041},{"text":"If that's a a router, that would be good.","start":221.36,"end":224.31999,"sentiment":"positive","sentiment_score":0.36245397064420914}],"sentiment":"neutral","sentiment_score":0.18937087577322256,"num_words":23,"start":216.08,"end":224.31999},{"sentences":[{"text":"As long as it's compatible, you can get connected once you get the assistance from our tech department.","start":224.31999,"end":231.265,"sentiment":"neutral","sentiment_score":0.2155957023302714},{"text":"If not, they will go ahead and next tell you, of course.","start":231.485,"end":234.705,"sentiment":"neutral","sentiment_score":0.13605900605519614},{"text":"But, I will endorse your account to our, tech, and then, they will reach out to you the soonest once they are available.","start":234.845,"end":242.54501,"sentiment":"neutral","sentiment_score":0.2011682268070138},{"text":"If I may ask, are you available home the full day, or do you have any best time to call you so I can let them know as well?","start":242.60501,"end":253.12,"sentiment":"neutral","sentiment_score":0.07977156919138186},{"text":"Yeah.","start":260.505,"end":261.005,"sentiment":"neutral","sentiment_score":0.019446544349193573}],"sentiment":"neutral","sentiment_score":0.1502785780972027,"num_words":83,"start":224.31999,"end":261.005},{"sentences":[{"text":"Actually, I've checked.","start":261.065,"end":262.925,"sentiment":"neutral","sentiment_score":-0.07064977039893468},{"text":"One of our tech, it's it's still outside, and then the other one is not available.","start":266.505,"end":273.18,"sentiment":"neutral","sentiment_score":-0.13234628178179264},{"text":"So, yeah, even though I would love to I cannot transfer the call up this moment.","start":273.32,"end":279.26,"sentiment":"neutral","sentiment_score":-0.1807409543544054},{"text":"But rest assured, once they in, they will reach out to you.","start":279.47998,"end":283.665,"sentiment":"neutral","sentiment_score":0.08632354841878016},{"text":"Okay?","start":283.665,"end":284.145,"sentiment":"neutral","sentiment_score":0.09480160474777222}],"sentiment":"neutral","sentiment_score":-0.08522210215839247,"num_words":48,"start":261.065,"end":284.145},{"sentences":[{"text":"I will endorse your account to them.","start":284.145,"end":286.225,"sentiment":"neutral","sentiment_score":0.11990342076335635},{"text":"And I could see in here that everything is fine.","start":286.225,"end":288.705,"sentiment":"neutral","sentiment_score":0.1269685782492161},{"text":"It was activated.","start":288.705,"end":289.685,"sentiment":"neutral","sentiment_score":0.2029386361440023},{"text":"Just so happened they need to help you to get 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account to them right away.","start":312.235,"end":316.555,"sentiment":"neutral","sentiment_score":0.3167606122218646}],"sentiment":"neutral","sentiment_score":0.26846194520311534,"num_words":53,"start":296.23,"end":316.555},{"sentences":[{"text":"Okay?","start":316.555,"end":317.055,"sentiment":"neutral","sentiment_score":0.2344822138547897},{"text":"Mhmm.","start":318.715,"end":319.215,"sentiment":"positive","sentiment_score":0.46134036779403687},{"text":"You're welcome.","start":319.59497,"end":320.41498,"sentiment":"positive","sentiment_score":0.40288881957530975},{"text":"And anything else that I may help you today, Bianca, on my end?","start":320.555,"end":323.85498,"sentiment":"neutral","sentiment_score":0.31114084674761844},{"text":"You're welcome.","start":326.05,"end":326.95,"sentiment":"positive","sentiment_score":0.35337673127651215}],"sentiment":"neutral","sentiment_score":0.3291149837406058,"num_words":19,"start":316.555,"end":326.95},{"sentences":[{"text":"And please have a good morning, and be safe.","start":327.09,"end":329.25,"sentiment":"positive","sentiment_score":0.7330539027849833},{"text":"Talk soon.","start":329.25,"end":329.97,"sentiment":"neutral","sentiment_score":0.3214277923107147},{"text":"Bye bye.","start":329.97,"end":330.63,"sentiment":"neutral","sentiment_score":0.26306816190481186}],"sentiment":"positive","sentiment_score":0.5974213102689157,"num_words":13,"start":327.09,"end":330.63}]}}]},{"alternatives":[{"transcript":"Hello. Bianca speaking. Oh, thank you for calling me back. I just need to recall you back again. Thank you. Appreciate it. Yep. Yep. That's right. Yep. Yep. Oh, okay. Not a problem. That's good then. So just to confirm, from next month onwards, I will only be paying the 69? Okay. Yep. Okay. Yep. Okay. Yeah. Yes. Because we just moved into this apartment, and we can see, like, a black box on the wall and with a QR code. So I basically what I did was I just scan the QR code, and it gave me option for different providers. And then Airtel was one of them. So I was, sorry. I was going through one by one, and then when I click on Airtel, it provided a service in this address. But I don't know. I don't have a modem or anything like that. Or maybe this this black box is the router, so I'm not I'm not really sure. I'm not really tech savvy as well. So I needed to check with the tech. Yeah. Yeah. Okay. Yep. Okay. Yep. It looks like a router because it's it's it's there is the yeah. There's an antenna and it's plugged in, and there's an it's like a what do you call it? The Ethernet cable connected from that black box to another box, and that's where the QR code with this Internet thing is. So may maybe it is. I don't know. We'll stick to the text. Yeah. Yes. Yep. Available now if you can transfer because I will be out I'm still moving. So just wanted to get this one done before the afternoon, if that's possible. Okay. Honestly. Okay. Yes, please. Thank you. Thank you very much. Appreciate it. That's everything. Thank you. See you. 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yeah.","start":194.845,"end":200.605,"sentiment":"neutral","sentiment_score":-0.07531739986286713},{"text":"There's an antenna and it's plugged in, and there's an it's like a what do you call it?","start":200.605,"end":205.485,"sentiment":"neutral","sentiment_score":-0.03944972116086218}],"sentiment":"neutral","sentiment_score":-0.057081997120643366,"num_words":34,"start":189.79001,"end":205.485},{"sentences":[{"text":"The Ethernet cable connected from that black box to another box, and that's where the QR code with this Internet thing is.","start":205.485,"end":213.97,"sentiment":"neutral","sentiment_score":-0.02068761308592829},{"text":"So may maybe it is.","start":213.97,"end":215.43001,"sentiment":"neutral","sentiment_score":0.015916298888623715},{"text":"I don't know.","start":215.73,"end":216.29001,"sentiment":"neutral","sentiment_score":-0.039142983655134835},{"text":"We'll stick to the text.","start":216.29001,"end":217.59,"sentiment":"neutral","sentiment_score":0.0024647071346407755},{"text":"Yeah.","start":218.45,"end":218.95,"sentiment":"neutral","sentiment_score":0.06124939024448395}],"sentiment":"neutral","sentiment_score":-0.011650056069306124,"num_words":36,"start":205.485,"end":218.95},{"sentences":[{"text":"Yes.","start":227.18501,"end":227.68501,"sentiment":"neutral","sentiment_score":0.21603959798812863},{"text":"Yep.","start":235.505,"end":236.005,"sentiment":"neutral","sentiment_score":0.21341261267662048},{"text":"Available now if you can transfer because I will be out I'm still moving.","start":251.47499,"end":257.01498,"sentiment":"neutral","sentiment_score":-0.031107577162661722},{"text":"So just wanted to get this one done before the afternoon, if that's possible.","start":257.395,"end":261.495,"sentiment":"neutral","sentiment_score":0.005230046941765717},{"text":"Okay.","start":278.77002,"end":279.27002,"sentiment":"neutral","sentiment_score":-0.015337025746703148}],"sentiment":"neutral","sentiment_score":0.0016719278008226425,"num_words":31,"start":227.18501,"end":279.27002},{"sentences":[{"text":"Honestly.","start":279.89,"end":280.39,"sentiment":"neutral","sentiment_score":0.02974114939570427},{"text":"Okay.","start":286.935,"end":287.435,"sentiment":"neutral","sentiment_score":0.09534536302089693},{"text":"Yes, please.","start":294.055,"end":294.775,"sentiment":"neutral","sentiment_score":0.17760003358125687},{"text":"Thank you.","start":294.775,"end":295.51498,"sentiment":"neutral","sentiment_score":0.3231313228607178},{"text":"Thank you very much.","start":317.435,"end":318.39502,"sentiment":"positive","sentiment_score":0.5412838906049728}],"sentiment":"neutral","sentiment_score":0.3291684787720442,"num_words":10,"start":279.89,"end":318.39502},{"sentences":[{"text":"Appreciate it.","start":318.39502,"end":319.295,"sentiment":"positive","sentiment_score":0.4821353852748871},{"text":"That's everything.","start":324.075,"end":324.875,"sentiment":"neutral","sentiment_score":0.3151437044143677},{"text":"Thank you.","start":324.875,"end":325.695,"sentiment":"positive","sentiment_score":0.5048881769180298},{"text":"See you.","start":330.49,"end":331.21,"sentiment":"positive","sentiment_score":0.3545861840248108},{"text":"Bye.","start":331.21,"end":331.71,"sentiment":"neutral","sentiment_score":-0.096522718667984}],"sentiment":"positive","sentiment_score":0.3574426869551341,"num_words":9,"start":318.39502,"end":331.71}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Bianca speaking.\n\nChannel 0: Hi, Bianca. I'm so sorry. This is Airtel accounts. The line was disconnected.\n\nChannel 1: Oh, thank\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: do\n\nChannel 1: for\n\nChannel 0: apologize.\n\nChannel 1: calling me back. I just need to recall you back again. Thank you. Appreciate it.\n\nChannel 0: Yeah. I'm sorry. I just backtrack your payment. So, yeah, I could see on here that we received it and your services have been activated. What you\n\nChannel 1: Yep.\n\nChannel 0: ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis. And then\n\nChannel 1: Yep.\n\nChannel 0: you opted for twelve month contract, $45. So you're asking if you've been charged for two separate services. Right?\n\nChannel 1: That's right. Yep.\n\nChannel 0: Okay. So no no worries. It's only for one service, which is $69.95. However, as showing from our side, if you opted\n\nChannel 1: Yep.\n\nChannel 0: for twelve month contract, you will be paying the connection fee. So the $45 is the connection fee.\n\nChannel 1: Oh, okay. Not a problem. That's good\n\nChannel 0: Yeah.\n\nChannel 1: then. So just to confirm, from next month onwards, I will only be paying the 69?\n\nChannel 0: Yes. That's correct. Your standard monthly plan is $69.95. However,\n\nChannel 1: Okay.\n\nChannel 0: I could see on here as well, since you opted for twelve month contract, you will be\n\nChannel 1: Yep.\n\nChannel 0: eligible to get three months discounted for 15%. So, technically,\n\nChannel 1: Okay.\n\nChannel 0: from one moment. Okay? From October, November, December, you will see your invoice with 15% discount. And then after the discount period has been fulfilled,\n\nChannel 1: Yep.\n\nChannel 0: it will revert to the standard price of your opted plan, which is\n\nChannel 1: Okay.\n\nChannel 0: the $69.95. And, also, you're using your own router. Right? And then you tried to to get connected. Have you already followed\n\nChannel 1: Yeah.\n\nChannel 0: the instructions sent to you last night?\n\nChannel 1: Yes. Because we just moved into this apartment, and\n\nChannel 0: Mhmm.\n\nChannel 1: we can see, like, a black box on the wall and with a QR code. So I basically what I did was I just scan the QR code, and it gave me option for different providers. And then Airtel was one of them. So I was, sorry. I was going through one by one, and then when I click on Airtel, it provided a service in this address.\n\nBut I don't know. I don't have a modem or anything like that. Or maybe this this black box is\n\nChannel 0: Mhmm.\n\nChannel 1: the router, so I'm not I'm not really sure. I'm not really tech savvy as well. So I needed to check\n\nChannel 0: I see.\n\nChannel 1: with\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: understand.\n\nChannel 1: tech. Yeah.\n\nChannel 0: I feel you. We are the same, Bianca, because you've came across account. So, basically, you aren't we're not really sure now if a router or or just an NTB box. Right? Because, technically, our customer is saying that I I have, like, a box mounted from the wall, and then they\n\nChannel 1: Yeah.\n\nChannel 0: do have an impression that it's a router. However, 80%, it's not a router. It's an NTD box wherein for you to get connected to the activated Internet service, you will be needing a router. However, here's what\n\nChannel 1: Okay.\n\nChannel 0: I'm going to do.\n\nChannel 1: Yep.\n\nChannel 0: I'm I'm not the right person to judge, Steph.\n\nChannel 1: Okay. Yep.\n\nChannel 0: It may\n\nChannel 1: It\n\nChannel 0: be\n\nChannel 1: looks\n\nChannel 0: or\n\nChannel 1: like\n\nChannel 0: it may\n\nChannel 1: a router\n\nChannel 0: not be.\n\nChannel 1: because it's it's it's there\n\nChannel 0: There's\n\nChannel 1: is the\n\nChannel 0: an antenna?\n\nChannel 1: yeah. There's an antenna and it's plugged in, and there's\n\nChannel 0: Uh-huh.\n\nChannel 1: an it's like a what do you call it? The Ethernet cable connected from that black box to another box, and\n\nChannel 0: Uh-huh.\n\nChannel 1: that's where\n\nChannel 0: Oh,\n\nChannel 1: the QR\n\nChannel 0: okay.\n\nChannel 1: code with this Internet thing is. So may maybe it is. I don't\n\nChannel 0: Yeah.\n\nChannel 1: know.\n\nChannel 0: It may\n\nChannel 1: We'll stick to\n\nChannel 0: it\n\nChannel 1: the\n\nChannel 0: might\n\nChannel 1: text.\n\nChannel 0: be. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It might be. But nothing to worry, Bianca. If that's a a router, that would be good. As long as it's compatible, you can\n\nChannel 1: Yes.\n\nChannel 0: get connected once you get the assistance from our tech department. If not, they will go ahead and next tell you, of course. But, I will\n\nChannel 1: Yep.\n\nChannel 0: endorse your account to our, tech, and then, they will reach out to you the soonest once they are available. If I may ask, are you available home the full day, or do you have any best time to call you so I can\n\nChannel 1: Available\n\nChannel 0: let them know\n\nChannel 1: now\n\nChannel 0: as well?\n\nChannel 1: if you can transfer because I will be out I'm still moving. So just wanted to get this one done before the afternoon,\n\nChannel 0: Yeah.\n\nChannel 1: if that's possible.\n\nChannel 0: Actually, I've checked. One of our tech, it's it's still outside, and then the other one is not available. So, yeah, even though I would love to I cannot transfer the call up this moment.\n\nChannel 1: Okay.\n\nChannel 0: But rest\n\nChannel 1: Honestly.\n\nChannel 0: assured, once they in, they will reach out to you. Okay? I will endorse your account to them. And I could see\n\nChannel 1: Okay.\n\nChannel 0: in here that everything is fine. It was activated. Just so happened they need to help you to get connected.\n\nChannel 1: Yes, please. Thank you.\n\nChannel 0: Yes. You're welcome. And, also, in case if they called you and then you've already outside, nothing to worry. We all we also have, like, an after hour support. You just need to text the number that was provided to you.\n\nBut rest assured, I'll I will endorse your account to them right away. Okay?\n\nChannel 1: Thank you very much. Appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: it.\n\nChannel 0: You're welcome. And anything else that I may help you today, Bianca, on my end?\n\nChannel 1: That's everything. Thank you.\n\nChannel 0: You're welcome. And please have a good morning, and be safe. Talk soon. Bye bye.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.018942466005682945},{"text":"Bianca speaking.","start":0.48,"end":1.54,"sentiment":"neutral","sentiment_score":0.013660863041877747}],"sentiment":"neutral","sentiment_score":0.015421397363146147,"channel":1,"num_words":3,"start":0.24,"end":1.54},{"sentences":[{"text":"Hi, Bianca.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":-0.01144785899668932},{"text":"I'm so sorry.","start":3.36,"end":4.24,"sentiment":"neutral","sentiment_score":-0.31518503030141193},{"text":"This is Airtel accounts.","start":4.24,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.33210423588752747},{"text":"The line was disconnected.","start":5.7599998,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.4571230486035347}],"sentiment":"neutral","sentiment_score":-0.3173353805278356,"channel":0,"num_words":13,"start":2.56,"end":6.8999996},{"sentences":[{"text":"Oh, thank","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":-0.10164038836956024}],"sentiment":"neutral","sentiment_score":-0.10164038836956024,"channel":1,"num_words":2,"start":6.96,"end":7.44},{"sentences":[{"text":"I","start":7.2799997,"end":7.44,"sentiment":"neutral","sentiment_score":-0.27776187658309937}],"sentiment":"neutral","sentiment_score":-0.27776187658309937,"channel":0,"num_words":1,"start":7.2799997,"end":7.44},{"sentences":[{"text":"you","start":7.44,"end":7.68,"sentiment":"neutral","sentiment_score":-0.2753700017929077}],"sentiment":"neutral","sentiment_score":-0.2753700017929077,"channel":1,"num_words":1,"start":7.44,"end":7.68},{"sentences":[{"text":"do","start":7.44,"end":7.68,"sentiment":"neutral","sentiment_score":-0.29836127161979675}],"sentiment":"neutral","sentiment_score":-0.29836127161979675,"channel":0,"num_words":1,"start":7.44,"end":7.68},{"sentences":[{"text":"for","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.1068812757730484}],"sentiment":"neutral","sentiment_score":-0.1068812757730484,"channel":1,"num_words":1,"start":7.68,"end":7.9199996},{"sentences":[{"text":"apologize.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2022140920162201}],"sentiment":"neutral","sentiment_score":-0.2022140920162201,"channel":0,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"calling me back.","start":7.9199996,"end":8.88,"sentiment":"neutral","sentiment_score":-0.19376295308272043},{"text":"I just need to recall you back again.","start":8.88,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.19841794949024916},{"text":"Thank you.","start":10.719999,"end":11.2,"sentiment":"positive","sentiment_score":0.5093373954296112},{"text":"Appreciate it.","start":11.2,"end":12.015,"sentiment":"positive","sentiment_score":0.4950530529022217}],"sentiment":"neutral","sentiment_score":-0.010656770567099254,"channel":1,"num_words":15,"start":7.9199996,"end":12.015},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":-0.007792551070451736},{"text":"I'm sorry.","start":12.4,"end":13.04,"sentiment":"neutral","sentiment_score":-0.18750625848770142},{"text":"I just backtrack your payment.","start":13.04,"end":15.955,"sentiment":"neutral","sentiment_score":-0.32452356815338135},{"text":"So, yeah, I could see on here that we received it and your services have been activated.","start":15.955,"end":20.695,"sentiment":"neutral","sentiment_score":0.08793147631427821},{"text":"What you","start":21.155,"end":21.635,"sentiment":"neutral","sentiment_score":0.05942545086145401}],"sentiment":"neutral","sentiment_score":-0.014508774435078656,"channel":0,"num_words":27,"start":12.08,"end":21.635},{"sentences":[{"text":"Yep.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.06806954741477966}],"sentiment":"neutral","sentiment_score":0.06806954741477966,"channel":1,"num_words":1,"start":21.615,"end":22.115},{"sentences":[{"text":"ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis.","start":21.635,"end":27.975,"sentiment":"neutral","sentiment_score":0.06738702580332756},{"text":"And then","start":28.59,"end":29.230001,"sentiment":"neutral","sentiment_score":0.02593848668038845}],"sentiment":"neutral","sentiment_score":0.06278163256744544,"channel":0,"num_words":18,"start":21.635,"end":29.230001},{"sentences":[{"text":"Yep.","start":28.869999,"end":29.369999,"sentiment":"neutral","sentiment_score":0.03519283980131149}],"sentiment":"neutral","sentiment_score":0.03519283980131149,"channel":1,"num_words":1,"start":28.869999,"end":29.369999},{"sentences":[{"text":"you opted for twelve month contract, $45.","start":29.230001,"end":32.93,"sentiment":"neutral","sentiment_score":0.0282861731414284},{"text":"So you're asking if you've been charged for two separate services.","start":32.99,"end":37.49,"sentiment":"neutral","sentiment_score":-0.09752089801159772},{"text":"Right?","start":37.870003,"end":38.370003,"sentiment":"neutral","sentiment_score":-0.002708258107304573}],"sentiment":"neutral","sentiment_score":-0.046180785486572666,"channel":0,"num_words":19,"start":29.230001,"end":38.370003},{"sentences":[{"text":"That's right.","start":38.545002,"end":39.185,"sentiment":"neutral","sentiment_score":0.09615067020058632},{"text":"Yep.","start":39.185,"end":39.685,"sentiment":"neutral","sentiment_score":0.10568942129611968}],"sentiment":"neutral","sentiment_score":0.09933025389909744,"channel":1,"num_words":3,"start":38.545002,"end":39.685},{"sentences":[{"text":"Okay.","start":39.87,"end":40.37,"sentiment":"neutral","sentiment_score":0.1126173660159111},{"text":"So no no worries.","start":40.535004,"end":41.735,"sentiment":"neutral","sentiment_score":0.1287466436624527},{"text":"It's only for one service, which is $69.95.","start":41.735,"end":45.255,"sentiment":"neutral","sentiment_score":0.10867541842162609},{"text":"However, as showing from our side, if you opted","start":45.255,"end":49.255,"sentiment":"neutral","sentiment_score":0.059229809790849686}],"sentiment":"neutral","sentiment_score":0.09227616255256263,"channel":0,"num_words":22,"start":39.87,"end":49.255},{"sentences":[{"text":"Yep.","start":49.025,"end":49.525,"sentiment":"neutral","sentiment_score":0.07310928404331207}],"sentiment":"neutral","sentiment_score":0.07310928404331207,"channel":1,"num_words":1,"start":49.025,"end":49.525},{"sentences":[{"text":"for twelve month contract, you will be paying the connection fee.","start":49.255,"end":53.59,"sentiment":"neutral","sentiment_score":0.05118487792258913},{"text":"So the $45 is the connection fee.","start":53.59,"end":56.97,"sentiment":"neutral","sentiment_score":0.03033455727355821}],"sentiment":"neutral","sentiment_score":0.043076419892410435,"channel":0,"num_words":18,"start":49.255,"end":56.97},{"sentences":[{"text":"Oh, okay.","start":57.83,"end":58.39,"sentiment":"neutral","sentiment_score":0.08564107120037079},{"text":"Not a problem.","start":58.39,"end":59.11,"sentiment":"neutral","sentiment_score":0.17819584906101227},{"text":"That's good","start":59.11,"end":59.59,"sentiment":"neutral","sentiment_score":0.283038392663002}],"sentiment":"neutral","sentiment_score":0.18170663927282607,"channel":1,"num_words":7,"start":57.83,"end":59.59},{"sentences":[{"text":"Yeah.","start":59.350002,"end":59.850002,"sentiment":"neutral","sentiment_score":0.26601722836494446}],"sentiment":"neutral","sentiment_score":0.26601722836494446,"channel":0,"num_words":1,"start":59.350002,"end":59.850002},{"sentences":[{"text":"then.","start":59.59,"end":60.09,"sentiment":"neutral","sentiment_score":0.31401991844177246},{"text":"So just to confirm, from next month onwards, I will only be paying the 69?","start":60.230003,"end":65.05,"sentiment":"neutral","sentiment_score":0.0748218409717083}],"sentiment":"neutral","sentiment_score":0.08977172081358731,"channel":1,"num_words":16,"start":59.59,"end":65.05},{"sentences":[{"text":"Yes.","start":66.555,"end":67.035,"sentiment":"neutral","sentiment_score":0.10598509013652802},{"text":"That's correct.","start":67.035,"end":67.855,"sentiment":"neutral","sentiment_score":0.15315692126750946},{"text":"Your standard monthly plan is $69.95.","start":67.995,"end":72.575005,"sentiment":"neutral","sentiment_score":0.12977745880683264},{"text":"However,","start":72.955,"end":73.455,"sentiment":"neutral","sentiment_score":0.08091837167739868}],"sentiment":"neutral","sentiment_score":0.12718820571899414,"channel":0,"num_words":10,"start":66.555,"end":73.455},{"sentences":[{"text":"Okay.","start":73.30499,"end":73.80499,"sentiment":"neutral","sentiment_score":0.14270056784152985}],"sentiment":"neutral","sentiment_score":0.14270056784152985,"channel":1,"num_words":1,"start":73.30499,"end":73.80499},{"sentences":[{"text":"I could see on here as well, since you opted for twelve month contract, you will be","start":73.675,"end":79.32,"sentiment":"neutral","sentiment_score":0.1584686715813244}],"sentiment":"neutral","sentiment_score":0.1584686715813244,"channel":0,"num_words":17,"start":73.675,"end":79.32},{"sentences":[{"text":"Yep.","start":78.825,"end":79.325,"sentiment":"neutral","sentiment_score":0.1870940178632736}],"sentiment":"neutral","sentiment_score":0.1870940178632736,"channel":1,"num_words":1,"start":78.825,"end":79.325},{"sentences":[{"text":"eligible to get three months discounted for 15%.","start":79.78,"end":85.4,"sentiment":"neutral","sentiment_score":0.22106566466391087},{"text":"So, technically,","start":85.86,"end":86.68,"sentiment":"neutral","sentiment_score":0.09254955872893333}],"sentiment":"neutral","sentiment_score":0.19536244347691537,"channel":0,"num_words":10,"start":79.78,"end":86.68},{"sentences":[{"text":"Okay.","start":86.49,"end":86.99,"sentiment":"neutral","sentiment_score":0.09968316555023192}],"sentiment":"neutral","sentiment_score":0.09968316555023192,"channel":1,"num_words":1,"start":86.49,"end":86.99},{"sentences":[{"text":"from one moment.","start":88.02,"end":89.06,"sentiment":"neutral","sentiment_score":0.0897825409968694},{"text":"Okay?","start":89.06,"end":89.38,"sentiment":"neutral","sentiment_score":0.07961425185203552},{"text":"From October, November, December, you will see your invoice with 15% discount.","start":89.38,"end":95.945,"sentiment":"neutral","sentiment_score":0.1540415200094382},{"text":"And then after the discount period has been 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available.","start":266.505,"end":273.18,"sentiment":"neutral","sentiment_score":-0.13234628178179264},{"text":"So, yeah, even though I would love to I cannot transfer the call up this moment.","start":273.32,"end":279.26,"sentiment":"neutral","sentiment_score":-0.1807409543544054}],"sentiment":"neutral","sentiment_score":-0.14918128826788493,"channel":0,"num_words":35,"start":261.065,"end":279.26},{"sentences":[{"text":"Okay.","start":278.77002,"end":279.27002,"sentiment":"neutral","sentiment_score":-0.015337025746703148}],"sentiment":"neutral","sentiment_score":-0.015337025746703148,"channel":1,"num_words":1,"start":278.77002,"end":279.27002},{"sentences":[{"text":"But rest","start":279.47998,"end":280.04,"sentiment":"neutral","sentiment_score":-0.00332084484398365}],"sentiment":"neutral","sentiment_score":-0.00332084484398365,"channel":0,"num_words":2,"start":279.47998,"end":280.04},{"sentences":[{"text":"Honestly.","start":279.89,"end":280.39,"sentiment":"neutral","sentiment_score":0.02974114939570427}],"sentiment":"neutral","sentiment_score":0.02974114939570427,"channel":1,"num_words":1,"start":279.89,"end":280.39},{"sentences":[{"text":"assured, once they in, they will reach out to you.","start":280.04,"end":283.665,"sentiment":"neutral","sentiment_score":0.10425242707133293},{"text":"Okay?","start":283.665,"end":284.145,"sentiment":"neutral","sentiment_score":0.09480160474777222},{"text":"I will endorse your account to them.","start":284.145,"end":286.225,"sentiment":"neutral","sentiment_score":0.11990342076335635},{"text":"And I could see","start":286.225,"end":287.025,"sentiment":"neutral","sentiment_score":0.07736818492412567}],"sentiment":"neutral","sentiment_score":0.10391466184095903,"channel":0,"num_words":22,"start":280.04,"end":287.025},{"sentences":[{"text":"Okay.","start":286.935,"end":287.435,"sentiment":"neutral","sentiment_score":0.09534536302089693}],"sentiment":"neutral","sentiment_score":0.09534536302089693,"channel":1,"num_words":1,"start":286.935,"end":287.435},{"sentences":[{"text":"in here that everything is fine.","start":287.025,"end":288.705,"sentiment":"neutral","sentiment_score":0.1600355071326097},{"text":"It was activated.","start":288.705,"end":289.685,"sentiment":"neutral","sentiment_score":0.2029386361440023},{"text":"Just so happened they need to help you to get connected.","start":289.825,"end":293.125,"sentiment":"neutral","sentiment_score":0.0994698398492553}],"sentiment":"neutral","sentiment_score":0.13315985947847367,"channel":0,"num_words":20,"start":287.025,"end":293.125},{"sentences":[{"text":"Yes, please.","start":294.055,"end":294.775,"sentiment":"neutral","sentiment_score":0.17760003358125687},{"text":"Thank you.","start":294.775,"end":295.51498,"sentiment":"neutral","sentiment_score":0.3231313228607178}],"sentiment":"neutral","sentiment_score":0.2503656782209873,"channel":1,"num_words":4,"start":294.055,"end":295.51498},{"sentences":[{"text":"Yes.","start":295.425,"end":295.925,"sentiment":"neutral","sentiment_score":0.23692509531974792},{"text":"You're welcome.","start":296.23,"end":296.97,"sentiment":"positive","sentiment_score":0.4016782194375992},{"text":"And, also, in case if they called you and then you've already outside, nothing to worry.","start":297.67,"end":303.69,"sentiment":"neutral","sentiment_score":0.24024479556828737},{"text":"We all we also have, like, an after hour support.","start":303.99002,"end":307.53,"sentiment":"neutral","sentiment_score":0.25808877497911453},{"text":"You just need to text the number that was provided to you.","start":307.59,"end":312.235,"sentiment":"neutral","sentiment_score":0.24020285159349442}],"sentiment":"neutral","sentiment_score":0.2523785422487957,"channel":0,"num_words":41,"start":295.425,"end":312.235},{"sentences":[{"text":"But rest assured, I'll I will endorse your account to them right away.","start":312.235,"end":316.555,"sentiment":"neutral","sentiment_score":0.3167606122218646},{"text":"Okay?","start":316.555,"end":317.055,"sentiment":"neutral","sentiment_score":0.2344822138547897}],"sentiment":"neutral","sentiment_score":0.3108835837670735,"channel":0,"num_words":14,"start":312.235,"end":317.055},{"sentences":[{"text":"Thank you very much.","start":317.435,"end":318.39502,"sentiment":"positive","sentiment_score":0.5412838906049728},{"text":"Appreciate","start":318.39502,"end":318.795,"sentiment":"positive","sentiment_score":0.5489376783370972}],"sentiment":"positive","sentiment_score":0.5428146481513977,"channel":1,"num_words":5,"start":317.435,"end":318.795},{"sentences":[{"text":"Mhmm.","start":318.715,"end":319.215,"sentiment":"positive","sentiment_score":0.46134036779403687}],"sentiment":"positive","sentiment_score":0.46134036779403687,"channel":0,"num_words":1,"start":318.715,"end":319.215},{"sentences":[{"text":"it.","start":318.795,"end":319.295,"sentiment":"positive","sentiment_score":0.415333092212677}],"sentiment":"positive","sentiment_score":0.415333092212677,"channel":1,"num_words":1,"start":318.795,"end":319.295},{"sentences":[{"text":"You're welcome.","start":319.59497,"end":320.41498,"sentiment":"positive","sentiment_score":0.40288881957530975},{"text":"And anything else that I may help you today, Bianca, on my end?","start":320.555,"end":323.85498,"sentiment":"neutral","sentiment_score":0.31114084674761844}],"sentiment":"neutral","sentiment_score":0.32337390979131064,"channel":0,"num_words":15,"start":319.59497,"end":323.85498},{"sentences":[{"text":"That's everything.","start":324.075,"end":324.875,"sentiment":"neutral","sentiment_score":0.3151437044143677},{"text":"Thank you.","start":324.875,"end":325.695,"sentiment":"positive","sentiment_score":0.5048881769180298}],"sentiment":"positive","sentiment_score":0.41001594066619873,"channel":1,"num_words":4,"start":324.075,"end":325.695},{"sentences":[{"text":"You're welcome.","start":326.05,"end":326.95,"sentiment":"positive","sentiment_score":0.35337673127651215},{"text":"And please have a good morning, and be safe.","start":327.09,"end":329.25,"sentiment":"positive","sentiment_score":0.7330539027849833},{"text":"Talk soon.","start":329.25,"end":329.97,"sentiment":"neutral","sentiment_score":0.3214277923107147},{"text":"Bye bye.","start":329.97,"end":330.63,"sentiment":"neutral","sentiment_score":0.26306816190481186}],"sentiment":"positive","sentiment_score":0.5648820330699285,"channel":0,"num_words":15,"start":326.05,"end":330.63},{"sentences":[{"text":"See you.","start":330.49,"end":331.21,"sentiment":"positive","sentiment_score":0.3545861840248108},{"text":"Bye.","start":331.21,"end":331.71,"sentiment":"neutral","sentiment_score":-0.096522718667984}],"sentiment":"neutral","sentiment_score":0.20421654979387918,"channel":1,"num_words":3,"start":330.49,"end":331.71}]},"summary":{"result":"success","short":"A customer named Airtel account representative calls to confirm their payment for their services and informs them of a 15% discount on their standard monthly plan. The customer is confused about their router and router installation, but the representative explains that they need a router and offers to put them on hold to check. The call ends with the representative assuring the customer that they will be contacted once the technician is available and that they have an after-hours support team available."},"intents":{"segments":[{"text":"for calling me back. I just need to recall you back again. Thank you.","start_word":22,"end_word":35,"intents":[{"intent":"Recall","confidence_score":0.21932244}]},{"text":"I just backtrack your payment. So, yeah, I could see on here that we received it and your services have been activated. What you Yep.","start_word":41,"end_word":65,"intents":[{"intent":"Backtrack payment","confidence_score":0.1570816}]},{"text":"ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis. And then Yep.","start_word":66,"end_word":84,"intents":[{"intent":"Confirm plan details","confidence_score":0.049360245},{"intent":"Confirm plan details","confidence_score":0.08287133}]},{"text":"ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis. And then Yep. you opted for twelve month contract, $45. So you're asking if you've been charged for two separate services. Right?","start_word":66,"end_word":103,"intents":[{"intent":"Confirm billing","confidence_score":0.00906474},{"intent":"Inquire about charges","confidence_score":0.0012197917}]},{"text":"So just to confirm, from next month onwards, I will only be paying the 69? Yes.","start_word":157,"end_word":172,"intents":[{"intent":"Confirm monthly payment","confidence_score":0.008527935}]},{"text":"And, also, you're using your own router. Right? And then you tried to to get connected. Have you already followed Yeah.","start_word":254,"end_word":274,"intents":[{"intent":"Use router","confidence_score":0.0018886293}]},{"text":"Have you already followed Yeah.","start_word":270,"end_word":274,"intents":[{"intent":"Confirm connection","confidence_score":0.0020388986}]},{"text":"the instructions sent to you last night?","start_word":275,"end_word":281,"intents":[{"intent":"Follow instructions","confidence_score":0.151845}]},{"text":"if you can transfer because I will be out I'm still moving. So just wanted to get this one done before the afternoon, Yeah.","start_word":710,"end_word":733,"intents":[{"intent":"Transfer call","confidence_score":0.064224005}]},{"text":"And anything else that I may help you today, Bianca, on my end? That's everything.","start_word":887,"end_word":901,"intents":[{"intent":"End call","confidence_score":0.33648118},{"intent":"End relationship","confidence_score":0.0018740055}]}]},"sentiments":{"segments":[{"text":"Hello. Bianca speaking. Hi, Bianca. I'm so sorry.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.09423162788152696},{"text":"This is Airtel accounts. The line was disconnected.","start_word":8,"end_word":15,"sentiment":"negative","sentiment_score":-0.3886059820652008},{"text":"Oh, thank I do you apologize. for calling me back. I just need to recall you back again.","start_word":16,"end_word":33,"sentiment":"neutral","sentiment_score":-0.1919393092393875},{"text":"Thank you. Appreciate it.","start_word":34,"end_word":37,"sentiment":"positive","sentiment_score":0.5028432011604309},{"text":"Yeah. I'm sorry. I just backtrack your payment. So, yeah, I could see on here that we received it and your services have been activated. What you Yep. ordered, your preferred plan is clean home basic with which is $69.95 on a monthly basis. And then Yep. you opted for twelve month contract, $45. So you're asking if you've been charged for two separate services. Right? That's right. Yep. Okay. So no no worries. It's only for one service, which is $69.95. However, as showing from our side, if you opted Yep. for twelve month contract, you will be paying the connection fee. So the $45 is the connection fee. Oh, okay. Not a problem. That's Yeah. good then. So just to confirm, from next month onwards, I will only be paying the 69? Yes. That's correct. Your standard monthly plan is $69.95. However, Okay. I could see on here as well, since you opted for twelve month contract, you will be Yep. eligible to get three months discounted for 15%. So, technically, Okay. from one moment. Okay? From October, November, December, you will see your invoice with 15% discount. And then after the discount period has been fulfilled, Yep. it will revert to the standard price of your opted plan, which is Okay. the $69.95. And, also, you're using your own router. Right? And then you tried to to get connected. Have you already followed Yeah. the instructions sent to you last night? Yes. Because we just moved into this apartment, and Mhmm. we can see, like, a black box on the wall and with a QR code. So I basically what I did was I just scan the QR code, and it gave me option for different providers. And then Airtel was one of them. So I was, sorry. I was going through one by one, and then when I click on Airtel, it provided a service in this address. But I don't know. I don't have a modem or anything like that. Or maybe this this black box is Mhmm. the router, so I'm not I'm not really sure.","start_word":38,"end_word":389,"sentiment":"neutral","sentiment_score":0.032434003512290394},{"text":"I'm not really tech savvy as well.","start_word":390,"end_word":396,"sentiment":"negative","sentiment_score":-0.43255650997161865},{"text":"So I needed to check I see. with I the understand. tech. Yeah. I feel you. We are the same, Bianca, because you've came across account. So, basically, you aren't we're not really sure now if a router or or just an NTB box. Right? Because, technically, our customer is saying that I I have, like, a box mounted from the wall, and then they Yeah. do have an impression that it's a router. However, 80%, it's not a router. It's an NTD box wherein for you to get connected to the activated Internet service, you will be needing a router. However, here's what Okay. I'm going to do. Yep.","start_word":397,"end_word":506,"sentiment":"neutral","sentiment_score":-0.019129516556859016},{"text":"I'm I'm not the right person to judge, Steph.","start_word":507,"end_word":515,"sentiment":"negative","sentiment_score":-0.37655845284461975},{"text":"Okay. Yep. It may It be looks or like it may a router not be. because it's it's it's there There's is the an antenna? yeah. There's an antenna and it's plugged in, and there's Uh-huh. an it's like a what do you call it? The Ethernet cable connected from that black box to another box, and Uh-huh. that's where Oh, the QR okay. code with this Internet thing is. So may maybe it is. I don't Yeah. know. It may We'll stick to it the might text. be. Yeah. Yeah. It might be. But nothing to worry, Bianca.","start_word":516,"end_word":614,"sentiment":"neutral","sentiment_score":-0.01800294201632943},{"text":"If that's a a router, that would be good.","start_word":615,"end_word":623,"sentiment":"positive","sentiment_score":0.3479488790035248},{"text":"As long as it's compatible, you can Yes. get connected once you get the assistance from our tech department. If not, they will go ahead and next tell you, of course. But, I will Yep. endorse your account to our, tech, and then, they will reach out to you the soonest once they are available. If I may ask, are you available home the full day, or do you have any best time to call you so I can Available let them know now as well? if you can transfer because I will be out I'm still moving. So just wanted to get this one done before the afternoon, Yeah. if that's possible. Actually, I've checked. One of our tech, it's it's still outside, and then the other one is not available. So, yeah, even though I would love to I cannot transfer the call up this moment. Okay. But rest Honestly. assured, once they in, they will reach out to you. Okay? I will endorse your account to them. And I could see Okay. in here that everything is fine. It was activated. Just so happened they need to help you to get connected. Yes, please. Thank you. Yes.","start_word":624,"end_word":823,"sentiment":"neutral","sentiment_score":0.0661621242761612},{"text":"You're welcome.","start_word":824,"end_word":825,"sentiment":"positive","sentiment_score":0.3917884826660156},{"text":"And, also, in case if they called you and then you've already outside, nothing to worry. We all we also have, like, an after hour support. You just need to text the number that was provided to you. But rest assured, I'll I will endorse your account to them right away. Okay?","start_word":826,"end_word":877,"sentiment":"neutral","sentiment_score":0.26529979705810547},{"text":"Thank you very much. Appreciate Mhmm. it. You're welcome.","start_word":878,"end_word":886,"sentiment":"positive","sentiment_score":0.4748979806900024},{"text":"And anything else that I may help you today, Bianca, on my end? That's everything.","start_word":887,"end_word":901,"sentiment":"neutral","sentiment_score":0.31144240498542786},{"text":"Thank you. You're welcome. And please have a good morning, and be safe.","start_word":902,"end_word":914,"sentiment":"positive","sentiment_score":0.646064281463623},{"text":"Talk soon. Bye bye.","start_word":915,"end_word":918,"sentiment":"neutral","sentiment_score":0.2883455753326416},{"text":"See you.","start_word":919,"end_word":920,"sentiment":"positive","sentiment_score":0.3505198359489441},{"text":"Bye.","start_word":921,"end_word":921,"sentiment":"neutral","sentiment_score":0.1610453873872757}],"average":{"sentiment":"neutral","sentiment_score":0.05141889834832288}}}}