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So to give you a background, I'm actually a financial planner. I come from a five year back in the industry for a decade. But for the last five years, I have focused very heavily on both compliance and claims. So I've spent the last five years working heavily with claims clients from a full disability through to, you know, temporary disability perspective. Yes. You are. I actually spent Monday looking through your file, and by the time I finished going through it, it was 08:00 at night Queensland time. So I kind of stopped calling people at that time of night. And fair. I'll know that the next time. And I went through had a look at all your all your your the documents that you sent through. They've all been sent off to Whoever your insurer is, I cannot remember. Thank you so much. Yes. Ascender. They all got sent off to Ascender yesterday yeah. Nope. Last week. Madison sent them off last week. I yes. Yes. When I went through and had a look at them, I did notice there may have been a couple of missing pages. Page, I think, if I remember correctly, one to six. I sent all the documents off anyway, and I just well, Madison did. And I sent an email to a sender yesterday. Sorry. So there was Madison sent them last week, and then yesterday, I emailed a sender to say, hi. I actually acknowledge that there may be some missing pages. Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided? And I'll make sure that I get Andrew to do that. But can you guys, like, obviously start the assessment and and let me know from there? So I did notice there was page one to six, which was just basically, like, your personal details pages. Yeah. I'd I'd have to pull up the document again and have a look at it. No. There is that there is that as well, which is the yeah. There's the doctor's report required as well. But but, yeah, it was just it was page one to six of, like, the initial claim document that basically had, like, your like, just basically your your side of the story, your your personal details type of thing. It wasn't anything that I was overly concerned about. I do actually have the document here semi filled out anyway. Yeah. That's okay. Like, the twenty 9 yeah. Or the 30 or whatever it is. Yeah. I know that you double scanned if I remember correctly, it was paid 11 to 15 or sixteen. You double scanned those to me or to Madison. Yeah. No. That's okay. I was like, I No. That's absolutely fine. You've you've done very, very, very well in that way. No. They were they were massive. It was very, very but you've done extremely well. I'm and because I've misplaced my notebook. What's new? I always walk around the office and put it down somewhere. So I sat down. My I was just kinda involved. Yeah. Tell me. Mhmm. Yes. Alright. Yep. Mhmm. Alright. Yes. Yeah. Oh my god. It's it's not a full form. It's yeah. It's not crazy. That's ridiculously crazy. Just let me have a quick look because we're wanting to claim IP, but realistically, can I ask, like, treatment plan wise and where you're at till prognosis and recovery favorable, or are we looking at long term disability? As in we're never going back to work? Yeah. Forever. Cool. I just wanted to double check and make it all. Cool. Alright. I'm just relooking over the I'm covering myself off. Alright. Because I have five twenty six and twenty eight. I'm missing page 27, but I had a look at the original document. Page 27 aren't anything special, so I don't care about those. Yeah. Yeah. No. So you sent me page no. Okay. You sent me page page seven nine 10. Five? Is that better? Okay. Cool. I'm just re going through everything and double checking that I so you sent me page 11 to 14 twice, page 25, 26, and 28 twice, and I'm missing page one to six. Yeah. Skip skip that. I'm blank intentionally. No. Like, skip that. I don't care about that. Yes. That one. That's the one I need. I need all that stuff. No. I still definitely need all of that because that just identifies the documents with your policy. Yep. Yeah. So, yeah, all of that. Also, is there so page if you can go page one to six, scan those and I'm also missing page three. Was there anything on the No. You're okay. 20 2 and 20 3. Yeah. It's got nothing of of importance? Yep. Perfect. Okay. I have that. You no. You yeah. You sent that. That's perfect. Perfect. Not relevant. Yep. Absolutely. Cool. So, yeah, if you can just send me one to six. Yeah. Send that, and I'm just gonna send that on to the insurer. The claim started. They've initiated it. They're doing their thing. So they're they're looking over it all. Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, and that'll be able allow the claim to continue. Perfect. 12:30 today is the appointment? Twelve thirty. Perfect. No. That's okay. Yeah. Of course. Like, so something like this, pretty slim. You don't you've you've never had an injury before of this caliber that the because it's your Achilles, if I'm not mistaken. Yep. Like, you you didn't have a preexisting condition in in that joint or in that ankle or in that in that area. So you you we're we're pretty we're pretty fine. It's just they have to take the steps that we need to take for the claim. That's all it is. Yeah. So I know. Madison did. I know the timing of it. I can imagine. There's nothing wrong with doing that. Yeah. No. Definitely. No. That's okay. As soon yeah. If you can if you can scan one to six through, I'll send that off to a sender. And then tomorrow, scan through the doctor's report, and I'll send that off as well. Okay? No. That's okay. Perfect. And I have access to Madison's email, so it's not an issue. Okay? Yep. Yeah. No. Yeah. Just send it through to that one. Yeah. Send it to Madison, and I'll pick it up. Amazing. Well, I look forward to emails. Thanks, Andrew. Bye. 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Andrew. Larissa here. How are you going? You too. No.\n\nYou're you're okay. She sure did. I have spent the last two days going through every single one of the claims client. So to give you a background, I'm actually a financial planner. I come from a five year back in the industry for a decade.\n\nBut for the last five years, I have focused very heavily on both compliance and claims. So I've spent the last five years working heavily with claims clients from a full disability through to, you know, temporary disability perspective. Yes. You are. I actually spent Monday looking through your file, and by the time I finished going through it, it was 08:00 at night Queensland time.\n\nSo I kind of stopped calling people at that time of night. And fair. I'll know that the next time. And I went through had a look at all your all your your the documents that you sent through. They've all been sent off to Whoever your insurer is, I cannot remember.\n\nThank you so much. Yes. Ascender. They all got sent off to Ascender yesterday yeah. Nope.\n\nLast week. Madison sent them off last week. I yes. Yes. When I went through and had a look at them, I did notice there may have been a couple of missing pages.\n\nPage, I think, if I remember correctly, one to six. I sent all the documents off anyway, and I just well, Madison did. And I sent an email to a sender yesterday. Sorry. So there was Madison sent them last week, and then yesterday, I emailed a sender to say, hi.\n\nI actually acknowledge that there may be some missing pages. Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided? And I'll make sure that I get Andrew to do that. But can you guys, like, obviously start the assessment and and let me know from there? So I did notice there was page one to six, which was just basically, like, your personal details pages.\n\nYeah. I'd I'd have to pull up the document again and have a look at it. No. There is that there is that as well, which is the yeah. There's the doctor's report required as well.\n\nBut but, yeah, it was just it was page one to six of, like, the initial claim document that basically had, like, your like, just basically your your side of the story, your your personal details type of thing. It wasn't anything that I was overly concerned about. I do actually have the document here semi filled out anyway. Yeah. That's okay.\n\nLike, the twenty 9 yeah. Or the 30 or whatever it is. Yeah. I know that you double scanned if I remember correctly, it was paid 11 to 15 or sixteen. You double scanned those to me or to Madison.\n\nYeah. No. That's okay. I was like, I No. That's absolutely fine.\n\nYou've you've done very, very, very well in that way. No. They were they were massive. It was very, very but you've done extremely well. I'm and because I've misplaced my notebook.\n\nWhat's new? I always walk around the office and put it down somewhere. So I sat down. My I was just kinda involved. Yeah.\n\nTell me. Mhmm. Yes. Alright. Yep.\n\nMhmm. Alright. Yes. Yeah. Oh my god.\n\nIt's it's not a full form. It's yeah. It's not crazy. That's ridiculously crazy. Just let me have a quick look because we're wanting to claim IP, but realistically, can I ask, like, treatment plan wise and where you're at till prognosis and recovery favorable, or are we looking at long term disability?\n\nAs in we're never going back to work? Yeah. Forever. Cool. I just wanted to double check and make it all.\n\nCool. Alright. I'm just relooking over the I'm covering myself off. Alright. Because I have five twenty six and twenty eight.\n\nI'm missing page 27, but I had a look at the original document. Page 27 aren't anything special, so I don't care about those. Yeah. Yeah. No.\n\nSo you sent me page no. Okay. You sent me page page seven nine 10. Five? Is that better?\n\nOkay. Cool. I'm just re going through everything and double checking that I so you sent me page 11 to 14 twice, page 25, 26, and 28 twice, and I'm missing page one to six. Yeah. Skip skip that.\n\nI'm blank intentionally. No. Like, skip that. I don't care about that. Yes.\n\nThat one. That's the one I need. I need all that stuff. No. I still definitely need all of that because that just identifies the documents with your policy.\n\nYep. Yeah. So, yeah, all of that. Also, is there so page if you can go page one to six, scan those and I'm also missing page three. Was there anything on the No.\n\nYou're okay. 20 2 and 20 3. Yeah. It's got nothing of of importance? Yep.\n\nPerfect. Okay. I have that. You no. You yeah.\n\nYou sent that. That's perfect. Perfect. Not relevant. Yep.\n\nAbsolutely. Cool. So, yeah, if you can just send me one to six. Yeah. Send that, and I'm just gonna send that on to the insurer.\n\nThe claim started. They've initiated it. They're doing their thing. So they're they're looking over it all. Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, and that'll be able allow the claim to continue.\n\nPerfect. 12:30 today is the appointment? Twelve thirty. Perfect. No.\n\nThat's okay. Yeah. Of course. Like, so something like this, pretty slim. You don't you've you've never had an injury before of this caliber that the because it's your Achilles, if I'm not mistaken.\n\nYep. Like, you you didn't have a preexisting condition in in that joint or in that ankle or in that in that area. So you you we're we're pretty we're pretty fine. It's just they have to take the steps that we need to take for the claim. That's all it is.\n\nYeah. So I know. Madison did. I know the timing of it. I can imagine.\n\nThere's nothing wrong with doing that. Yeah. No. Definitely. No.\n\nThat's okay. As soon yeah. If you can if you can scan one to six through, I'll send that off to a sender. And then tomorrow, scan through the doctor's report, and I'll send that off as well. Okay?\n\nNo. That's okay. Perfect. And I have access to Madison's email, so it's not an issue. Okay?\n\nYep. Yeah. No. Yeah. Just send it through to that one.\n\nYeah. Send it to Madison, and I'll pick it up. Amazing. Well, I look forward to emails. Thanks, Andrew.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.21058467030525208},{"text":"Larissa here.","start":3.04,"end":3.6,"sentiment":"neutral","sentiment_score":0.22548064589500427},{"text":"How are you going?","start":3.6,"end":4.42,"sentiment":"neutral","sentiment_score":0.31686142832040787},{"text":"You too.","start":7.52,"end":8.42,"sentiment":"positive","sentiment_score":0.3548642694950104},{"text":"No.","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":-0.19529959559440613}],"sentiment":"neutral","sentiment_score":0.24127320809797806,"num_words":11,"start":2.48,"end":21.075},{"sentences":[{"text":"You're you're okay.","start":21.135,"end":24.035,"sentiment":"neutral","sentiment_score":0.0008468180894851685},{"text":"She sure did.","start":28.650002,"end":30.27,"sentiment":"neutral","sentiment_score":-0.030248320351044338},{"text":"I have spent the last two days going through every single one of the claims client.","start":30.650002,"end":34.49,"sentiment":"neutral","sentiment_score":-0.1788460467942059},{"text":"So to give you a background, I'm actually a financial planner.","start":34.49,"end":37.07,"sentiment":"neutral","sentiment_score":-0.012259611182592133},{"text":"I come from a five year back in the industry for a decade.","start":37.29,"end":42.455,"sentiment":"neutral","sentiment_score":0.026787056372715876}],"sentiment":"neutral","sentiment_score":-0.059486200992503895,"num_words":46,"start":21.135,"end":42.455},{"sentences":[{"text":"But for the last five years, I have focused very heavily on both compliance and claims.","start":42.455,"end":48.635002,"sentiment":"neutral","sentiment_score":0.04188273684121668},{"text":"So I've spent the last five years working heavily with claims clients from a full disability through to, you know, temporary disability perspective.","start":49.015,"end":59.32,"sentiment":"neutral","sentiment_score":0.02002481186924421},{"text":"Yes.","start":60.74,"end":61.14,"sentiment":"neutral","sentiment_score":0.01882917992770672},{"text":"You are.","start":61.14,"end":62.04,"sentiment":"neutral","sentiment_score":-0.012232649140059948},{"text":"I actually spent Monday looking through your file, and by the time I finished going through it, it was 08:00 at night Queensland time.","start":62.98,"end":69.875,"sentiment":"neutral","sentiment_score":-0.08168058097362518}],"sentiment":"neutral","sentiment_score":-0.012655690897989905,"num_words":66,"start":42.455,"end":69.875},{"sentences":[{"text":"So I kind of stopped calling people at that time of night.","start":69.875,"end":73.255005,"sentiment":"negative","sentiment_score":-0.41103329261144},{"text":"And fair.","start":76.075005,"end":80.035,"sentiment":"neutral","sentiment_score":-0.1901829019188881},{"text":"I'll know that the next time.","start":80.035,"end":81.39,"sentiment":"neutral","sentiment_score":-0.11908403908212979},{"text":"And I went through had a look at all your all your your the documents that you sent through.","start":82.67,"end":87.49,"sentiment":"neutral","sentiment_score":-0.03226887562165135},{"text":"They've all been sent off to Whoever your insurer is, I cannot remember.","start":88.11,"end":94.369995,"sentiment":"neutral","sentiment_score":-0.06781261887114781}],"sentiment":"neutral","sentiment_score":-0.14465273522700256,"num_words":52,"start":69.875,"end":94.369995},{"sentences":[{"text":"Thank you so much.","start":94.835,"end":95.795,"sentiment":"neutral","sentiment_score":0.2938644178211689},{"text":"Yes.","start":95.795,"end":96.115,"sentiment":"neutral","sentiment_score":0.04800456762313843},{"text":"Ascender.","start":96.115,"end":96.615,"sentiment":"neutral","sentiment_score":0.018061816692352295},{"text":"They all got sent off to Ascender yesterday yeah.","start":97.075,"end":99.875,"sentiment":"neutral","sentiment_score":-0.00163454197657605},{"text":"Nope.","start":99.875,"end":100.195,"sentiment":"neutral","sentiment_score":-0.06851204484701157}],"sentiment":"neutral","sentiment_score":0.07239382081024814,"num_words":16,"start":94.835,"end":100.195},{"sentences":[{"text":"Last week.","start":100.195,"end":100.935,"sentiment":"neutral","sentiment_score":-0.04839754104614258},{"text":"Madison sent them off last week.","start":101.555,"end":103.335,"sentiment":"neutral","sentiment_score":-0.025135931248466175},{"text":"I yes.","start":104.195,"end":107.67,"sentiment":"neutral","sentiment_score":-0.006704541854560375},{"text":"Yes.","start":109.25,"end":109.729996,"sentiment":"neutral","sentiment_score":0.015311618335545065},{"text":"When I went through and had a look at them, I did notice there may have been a couple of missing pages.","start":109.729996,"end":114.95,"sentiment":"neutral","sentiment_score":-0.09609779698604887}],"sentiment":"neutral","sentiment_score":-0.07151089904999192,"num_words":33,"start":100.195,"end":114.95},{"sentences":[{"text":"Page, I think, if I remember correctly, one to six.","start":115.009995,"end":117.57,"sentiment":"neutral","sentiment_score":-0.016038591414690016},{"text":"I sent all the documents off anyway, and I just well, Madison did.","start":117.57,"end":121.91499,"sentiment":"neutral","sentiment_score":0.13108413150677314},{"text":"And I sent an email to a sender yesterday.","start":121.91499,"end":123.935,"sentiment":"neutral","sentiment_score":0.07168165552947256},{"text":"Sorry.","start":124.075,"end":124.475,"sentiment":"neutral","sentiment_score":-0.0381973497569561},{"text":"So there was Madison sent them last week, and then yesterday, I emailed a sender to say, hi.","start":124.475,"end":129.435,"sentiment":"neutral","sentiment_score":0.04668825906183985}],"sentiment":"neutral","sentiment_score":0.058647725658089504,"num_words":51,"start":115.009995,"end":129.435},{"sentences":[{"text":"I actually acknowledge that there may be some missing pages.","start":129.435,"end":131.935,"sentiment":"neutral","sentiment_score":-0.130873966217041},{"text":"Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided?","start":132.35,"end":139.89,"sentiment":"neutral","sentiment_score":0.005505718083845245},{"text":"And I'll make sure that I get Andrew to do that.","start":140.43001,"end":142.61,"sentiment":"neutral","sentiment_score":0.1997201984578913},{"text":"But can you guys, like, obviously start the assessment and and let me know from there?","start":142.83,"end":147.045,"sentiment":"neutral","sentiment_score":0.13486021338030696},{"text":"So I did notice there was page one to six, which was just basically, like, your personal details pages.","start":147.125,"end":152.905,"sentiment":"neutral","sentiment_score":-0.05979866338403601}],"sentiment":"neutral","sentiment_score":0.024800309866487263,"num_words":83,"start":129.435,"end":152.905},{"sentences":[{"text":"Yeah.","start":155.36499,"end":155.685,"sentiment":"neutral","sentiment_score":-0.04090321436524391},{"text":"I'd I'd have to pull up the document again and have a look at it.","start":155.685,"end":158.745,"sentiment":"neutral","sentiment_score":-0.08040564854939779},{"text":"No.","start":166.37001,"end":166.61,"sentiment":"neutral","sentiment_score":-0.10754602402448654},{"text":"There is that there is that as well, which is the yeah.","start":166.61,"end":169.65001,"sentiment":"neutral","sentiment_score":-0.04115135672812661},{"text":"There's the doctor's report required as well.","start":169.65001,"end":171.75,"sentiment":"neutral","sentiment_score":-0.03159726171621254}],"sentiment":"neutral","sentiment_score":-0.05748697442726956,"num_words":36,"start":155.36499,"end":171.75},{"sentences":[{"text":"But but, yeah, it was just it was page one to six of, like, the initial claim document that basically had, like, your like, just basically your your side of the story, your your personal details type of thing.","start":171.81001,"end":183.905,"sentiment":"neutral","sentiment_score":-0.03634690598417551},{"text":"It wasn't anything that I was overly concerned about.","start":184.045,"end":186.125,"sentiment":"neutral","sentiment_score":-0.2034703716635704},{"text":"I do actually have the document here semi filled out anyway.","start":186.125,"end":191.84999,"sentiment":"neutral","sentiment_score":0.05773534219373356},{"text":"Yeah.","start":196.47,"end":196.70999,"sentiment":"neutral","sentiment_score":0.015791671350598335},{"text":"That's okay.","start":196.70999,"end":197.45,"sentiment":"neutral","sentiment_score":0.007675700820982457}],"sentiment":"neutral","sentiment_score":-0.04165372324566687,"num_words":62,"start":171.81001,"end":197.45},{"sentences":[{"text":"Like, the twenty 9 yeah.","start":207.46501,"end":209.625,"sentiment":"neutral","sentiment_score":-0.03041261211037636},{"text":"Or the 30 or whatever it is.","start":209.625,"end":211.065,"sentiment":"neutral","sentiment_score":-0.026919123317514147},{"text":"Yeah.","start":211.065,"end":211.565,"sentiment":"neutral","sentiment_score":-0.010766755789518356},{"text":"I know that you double scanned if I remember correctly, it was paid 11 to 15 or sixteen.","start":219.99,"end":226.15001,"sentiment":"neutral","sentiment_score":-0.06283431686460972},{"text":"You double scanned those to me or to Madison.","start":226.15001,"end":228.89,"sentiment":"neutral","sentiment_score":-0.012018539942800999}],"sentiment":"neutral","sentiment_score":-0.039761206065304575,"num_words":40,"start":207.46501,"end":228.89},{"sentences":[{"text":"Yeah.","start":231.745,"end":232.245,"sentiment":"neutral","sentiment_score":0.00978131778538227},{"text":"No.","start":236.625,"end":237.025,"sentiment":"neutral","sentiment_score":-0.0550135001540184},{"text":"That's okay.","start":237.025,"end":238.005,"sentiment":"neutral","sentiment_score":-0.006302577443420887},{"text":"I was like, I No.","start":239.185,"end":268.365,"sentiment":"neutral","sentiment_score":-0.0779366746544838},{"text":"That's absolutely fine.","start":268.365,"end":270.285,"sentiment":"neutral","sentiment_score":0.24320009350776672}],"sentiment":"neutral","sentiment_score":0.023506630832950275,"num_words":12,"start":231.745,"end":270.285},{"sentences":[{"text":"You've you've done very, very, very well in that way.","start":270.285,"end":272.945,"sentiment":"positive","sentiment_score":0.5104445323348046},{"text":"No.","start":273.085,"end":273.325,"sentiment":"neutral","sentiment_score":-0.05207081139087677},{"text":"They were they were massive.","start":273.325,"end":274.625,"sentiment":"neutral","sentiment_score":-0.15138670802116394},{"text":"It was very, very but you've done extremely well.","start":275.11,"end":280.16998,"sentiment":"neutral","sentiment_score":0.0627277543147405},{"text":"I'm and because I've misplaced my notebook.","start":281.03,"end":284.88998,"sentiment":"neutral","sentiment_score":-0.0692601842539651}],"sentiment":"neutral","sentiment_score":0.13672404596582055,"num_words":32,"start":270.285,"end":284.88998},{"sentences":[{"text":"What's new?","start":284.94998,"end":285.34998,"sentiment":"neutral","sentiment_score":-0.050047699362039566},{"text":"I always walk around the office and put it down somewhere.","start":285.34998,"end":287.61,"sentiment":"neutral","sentiment_score":-0.05618848245252262},{"text":"So I sat down.","start":288.87,"end":291.10498,"sentiment":"neutral","sentiment_score":-0.015485625248402357},{"text":"My I was just kinda involved.","start":291.485,"end":294.78497,"sentiment":"neutral","sentiment_score":-0.07020414620637894},{"text":"Yeah.","start":295.645,"end":296.145,"sentiment":"neutral","sentiment_score":-0.013746473006904123}],"sentiment":"neutral","sentiment_score":-0.05062843987252563,"num_words":24,"start":284.94998,"end":296.145},{"sentences":[{"text":"Tell me.","start":296.76498,"end":297.585,"sentiment":"neutral","sentiment_score":-0.01853242702782154},{"text":"Mhmm.","start":308.46,"end":308.54,"sentiment":"neutral","sentiment_score":-0.011989346705377102},{"text":"Yes.","start":308.54,"end":309.04,"sentiment":"neutral","sentiment_score":0.002576040104031563},{"text":"Alright.","start":333.51,"end":334.01,"sentiment":"neutral","sentiment_score":0.04401206597685814},{"text":"Yep.","start":347.045,"end":347.545,"sentiment":"neutral","sentiment_score":-0.01940944604575634}],"sentiment":"neutral","sentiment_score":-0.0036459234543144703,"num_words":6,"start":296.76498,"end":347.545},{"sentences":[{"text":"Mhmm.","start":368.74,"end":369.24,"sentiment":"neutral","sentiment_score":-0.1219899356365204},{"text":"Alright.","start":370.695,"end":371.195,"sentiment":"neutral","sentiment_score":0.03982891887426376},{"text":"Yes.","start":378.535,"end":379.035,"sentiment":"neutral","sentiment_score":0.07994554191827774},{"text":"Yeah.","start":389.86002,"end":390.36002,"sentiment":"neutral","sentiment_score":0.026217738166451458},{"text":"Oh my god.","start":391.54,"end":392.52002,"sentiment":"neutral","sentiment_score":0.004158323630690575}],"sentiment":"neutral","sentiment_score":0.0052110334592206115,"num_words":7,"start":368.74,"end":392.52002},{"sentences":[{"text":"It's it's not a full form.","start":403.635,"end":405.155,"sentiment":"neutral","sentiment_score":-0.12762246280908585},{"text":"It's yeah.","start":405.155,"end":406.755,"sentiment":"neutral","sentiment_score":-0.11330527812242508},{"text":"It's not crazy.","start":406.755,"end":407.895,"sentiment":"neutral","sentiment_score":-0.21385187904040018},{"text":"That's ridiculously crazy.","start":410.88,"end":413.06003,"sentiment":"neutral","sentiment_score":-0.276442011197408},{"text":"Just let me have a quick look because we're wanting to claim IP, but realistically, can I ask, like, treatment plan wise and where you're at till prognosis and recovery favorable, or are we looking at long term disability?","start":413.36002,"end":433.48502,"sentiment":"neutral","sentiment_score":-0.027788716583297804}],"sentiment":"neutral","sentiment_score":-0.06692428208606423,"num_words":53,"start":403.635,"end":433.48502},{"sentences":[{"text":"As in we're never going back to work?","start":439.63998,"end":441.34,"sentiment":"neutral","sentiment_score":-0.14207521080970764},{"text":"Yeah.","start":441.47998,"end":441.72,"sentiment":"neutral","sentiment_score":-0.057711295783519745},{"text":"Forever.","start":441.72,"end":442.22,"sentiment":"neutral","sentiment_score":-0.07906180620193481},{"text":"Cool.","start":443.88,"end":444.28,"sentiment":"neutral","sentiment_score":0.15557481348514557},{"text":"I just wanted to double check and make it all.","start":444.28,"end":446.38,"sentiment":"neutral","sentiment_score":0.04122118167579174}],"sentiment":"neutral","sentiment_score":-0.03359943610571679,"num_words":21,"start":439.63998,"end":446.38},{"sentences":[{"text":"Cool.","start":447.72,"end":448.22,"sentiment":"neutral","sentiment_score":0.20171217620372772},{"text":"Alright.","start":454.965,"end":455.445,"sentiment":"neutral","sentiment_score":-0.01203923486173153},{"text":"I'm just relooking over the I'm covering myself off.","start":455.445,"end":459.70502,"sentiment":"neutral","sentiment_score":-0.070460242115789},{"text":"Alright.","start":465.605,"end":466.005,"sentiment":"neutral","sentiment_score":0.05662117898464203},{"text":"Because I have five twenty six and twenty eight.","start":466.005,"end":471.55002,"sentiment":"neutral","sentiment_score":-0.021868368196818564}],"sentiment":"neutral","sentiment_score":-0.027841112975563322,"num_words":21,"start":447.72,"end":471.55002},{"sentences":[{"text":"I'm missing page 27, but I had a look at the original document.","start":472.17,"end":474.89,"sentiment":"neutral","sentiment_score":-0.09878263679834512},{"text":"Page 27 aren't anything special, so I don't care about those.","start":474.89,"end":479.07,"sentiment":"negative","sentiment_score":-0.3897035636685111},{"text":"Yeah.","start":487.975,"end":488.475,"sentiment":"neutral","sentiment_score":-0.06587620824575424},{"text":"Yeah.","start":493.67,"end":494.17,"sentiment":"neutral","sentiment_score":-0.031044069677591324},{"text":"No.","start":495.67,"end":496.17,"sentiment":"neutral","sentiment_score":-0.22179514169692993}],"sentiment":"neutral","sentiment_score":-0.2181344036426809,"num_words":27,"start":472.17,"end":496.17},{"sentences":[{"text":"So you sent me page no.","start":496.23,"end":499.91,"sentiment":"neutral","sentiment_score":-0.24700209001700082},{"text":"Okay.","start":499.91,"end":500.41,"sentiment":"neutral","sentiment_score":-0.05221983790397644},{"text":"You sent me page page seven nine 10.","start":500.47,"end":511.63498,"sentiment":"neutral","sentiment_score":-0.04431152134202421},{"text":"Five?","start":514.015,"end":514.515,"sentiment":"neutral","sentiment_score":-0.032977551221847534},{"text":"Is that better?","start":516.33496,"end":517.235,"sentiment":"neutral","sentiment_score":0.06726699694991112}],"sentiment":"neutral","sentiment_score":-0.09052111100601523,"num_words":19,"start":496.23,"end":517.235},{"sentences":[{"text":"Okay.","start":519.23,"end":519.63,"sentiment":"neutral","sentiment_score":0.21839231252670288},{"text":"Cool.","start":519.63,"end":520.13,"sentiment":"neutral","sentiment_score":0.3327721059322357},{"text":"I'm just re going through everything and double checking that I so you sent me page 11 to 14 twice, page 25, 26, and 28 twice, and I'm missing page one to six.","start":521.31,"end":537.385,"sentiment":"neutral","sentiment_score":0.0849992029763984},{"text":"Yeah.","start":546.885,"end":547.205,"sentiment":"neutral","sentiment_score":-0.03455814719200134},{"text":"Skip skip that.","start":547.205,"end":548.4,"sentiment":"neutral","sentiment_score":-0.06600123395522435}],"sentiment":"neutral","sentiment_score":0.08009169916980542,"num_words":39,"start":519.23,"end":548.4},{"sentences":[{"text":"I'm blank intentionally.","start":548.88,"end":549.86005,"sentiment":"neutral","sentiment_score":-0.17959015568097433},{"text":"No.","start":550.0,"end":550.32,"sentiment":"neutral","sentiment_score":-0.16672000288963318},{"text":"Like, skip that.","start":550.32,"end":551.04004,"sentiment":"neutral","sentiment_score":-0.1541281541188558},{"text":"I don't care about that.","start":551.04004,"end":552.10004,"sentiment":"neutral","sentiment_score":-0.16300466656684875},{"text":"Yes.","start":557.92004,"end":558.32,"sentiment":"neutral","sentiment_score":-0.04051326960325241}],"sentiment":"neutral","sentiment_score":-0.1556470411328169,"num_words":13,"start":548.88,"end":558.32},{"sentences":[{"text":"That one.","start":558.32,"end":559.06,"sentiment":"neutral","sentiment_score":-0.11054579168558121},{"text":"That's the one I need.","start":559.28,"end":560.32,"sentiment":"neutral","sentiment_score":-0.2300279825925827},{"text":"I need all that stuff.","start":560.32,"end":562.155,"sentiment":"neutral","sentiment_score":-0.2540816694498062},{"text":"No.","start":571.335,"end":571.655,"sentiment":"neutral","sentiment_score":-0.1761469542980194},{"text":"I still definitely need all of that because that just identifies the documents with your 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No.","start":597.055,"end":605.4,"sentiment":"neutral","sentiment_score":-0.0598707360525926}],"sentiment":"neutral","sentiment_score":-0.013758697245708284,"num_words":34,"start":577.99,"end":605.4},{"sentences":[{"text":"You're okay.","start":605.4,"end":606.14,"sentiment":"neutral","sentiment_score":-0.07504753023386002},{"text":"20 2 and 20 3.","start":607.32,"end":609.74,"sentiment":"neutral","sentiment_score":-0.0313562773168087},{"text":"Yeah.","start":621.645,"end":621.72504,"sentiment":"neutral","sentiment_score":-0.06191112846136093},{"text":"It's got nothing of of 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insurer.","start":667.32996,"end":670.425,"sentiment":"neutral","sentiment_score":0.04352602564419309}],"sentiment":"neutral","sentiment_score":0.0431958193031068,"num_words":26,"start":661.41,"end":670.425},{"sentences":[{"text":"The claim started.","start":670.505,"end":671.385,"sentiment":"neutral","sentiment_score":0.024467185139656067},{"text":"They've initiated it.","start":671.385,"end":672.265,"sentiment":"neutral","sentiment_score":0.044888158018390335},{"text":"They're doing their thing.","start":672.265,"end":673.485,"sentiment":"neutral","sentiment_score":0.06900633778423071},{"text":"So they're they're looking over it all.","start":674.265,"end":675.705,"sentiment":"neutral","sentiment_score":0.07746027197156634},{"text":"Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, and that'll be able allow the claim to 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okay.","start":700.065,"end":700.725,"sentiment":"neutral","sentiment_score":-0.035979374311864376},{"text":"Yeah.","start":703.82495,"end":704.32495,"sentiment":"neutral","sentiment_score":-0.05317839235067368},{"text":"Of course.","start":705.505,"end":706.165,"sentiment":"neutral","sentiment_score":-0.07992991805076599},{"text":"Like, so something like this, pretty slim.","start":714.81,"end":717.39,"sentiment":"neutral","sentiment_score":-0.2575416990688869},{"text":"You don't you've you've never had an injury before of this caliber that the because it's your Achilles, if I'm not mistaken.","start":717.93,"end":727.47003,"sentiment":"neutral","sentiment_score":-0.14009029731493106}],"sentiment":"neutral","sentiment_score":-0.15205221798490076,"num_words":34,"start":700.065,"end":727.47003},{"sentences":[{"text":"Yep.","start":728.125,"end":728.625,"sentiment":"neutral","sentiment_score":0.001701694680377841},{"text":"Like, you you didn't have a preexisting condition in in that joint or in that ankle or in that in that area.","start":728.685,"end":734.305,"sentiment":"neutral","sentiment_score":-0.032977257897569376},{"text":"So you you we're we're pretty we're pretty fine.","start":734.76495,"end":738.125,"sentiment":"neutral","sentiment_score":0.13914855321248373},{"text":"It's just they have to take the steps that we need to take for the claim.","start":738.125,"end":742.305,"sentiment":"neutral","sentiment_score":0.005821896367706358},{"text":"That's all it is.","start":742.88,"end":747.3,"sentiment":"neutral","sentiment_score":-0.007675932545680553}],"sentiment":"neutral","sentiment_score":0.011365107914361242,"num_words":52,"start":728.125,"end":747.3},{"sentences":[{"text":"Yeah.","start":750.48,"end":750.98,"sentiment":"neutral","sentiment_score":-0.017232974991202354},{"text":"So I know.","start":752.56,"end":757.635,"sentiment":"neutral","sentiment_score":-0.015344113111495972},{"text":"Madison 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that.","start":767.135,"end":768.995,"sentiment":"neutral","sentiment_score":-0.17865395545959473},{"text":"Yeah.","start":777.38995,"end":777.88995,"sentiment":"neutral","sentiment_score":0.05184466019272804},{"text":"No.","start":778.35,"end":778.67,"sentiment":"neutral","sentiment_score":-0.0332542322576046},{"text":"Definitely.","start":778.67,"end":779.17,"sentiment":"neutral","sentiment_score":-0.024567989632487297},{"text":"No.","start":784.655,"end":785.135,"sentiment":"neutral","sentiment_score":-0.04641729220747948}],"sentiment":"neutral","sentiment_score":-0.11243185866624117,"num_words":10,"start":767.135,"end":785.135},{"sentences":[{"text":"That's okay.","start":785.135,"end":785.955,"sentiment":"neutral","sentiment_score":0.06271283887326717},{"text":"As soon yeah.","start":786.17505,"end":786.97504,"sentiment":"neutral","sentiment_score":0.05568353831768036},{"text":"If you can if you can scan one to six through, I'll send that off to a sender.","start":786.97504,"end":791.47504,"sentiment":"neutral","sentiment_score":0.036811951651341386},{"text":"And then tomorrow, scan through the doctor's report, and I'll send that off as well.","start":791.93506,"end":796.79004,"sentiment":"neutral","sentiment_score":0.037070753052830696},{"text":"Okay?","start":796.79004,"end":797.29004,"sentiment":"neutral","sentiment_score":0.03083447553217411}],"sentiment":"neutral","sentiment_score":0.03953813317303474,"num_words":39,"start":785.135,"end":797.29004},{"sentences":[{"text":"No.","start":801.83,"end":802.07,"sentiment":"neutral","sentiment_score":-0.015153232961893082},{"text":"That's okay.","start":802.07,"end":802.81006,"sentiment":"neutral","sentiment_score":0.028194541111588478},{"text":"Perfect.","start":805.67004,"end":806.17004,"sentiment":"neutral","sentiment_score":0.31524914503097534},{"text":"And I have access to Madison's email, so it's not an issue.","start":806.79004,"end":809.75,"sentiment":"neutral","sentiment_score":0.15872826178868613},{"text":"Okay?","start":809.75,"end":810.25,"sentiment":"neutral","sentiment_score":0.10123676061630248}],"sentiment":"neutral","sentiment_score":0.13896828802192912,"num_words":17,"start":801.83,"end":810.25},{"sentences":[{"text":"Yep.","start":812.755,"end":813.255,"sentiment":"neutral","sentiment_score":0.06301110982894897},{"text":"Yeah.","start":816.755,"end":817.255,"sentiment":"neutral","sentiment_score":-0.00905819796025753},{"text":"No.","start":818.115,"end":818.615,"sentiment":"neutral","sentiment_score":-0.03154726326465607},{"text":"Yeah.","start":819.39496,"end":819.71497,"sentiment":"neutral","sentiment_score":-0.01322993915528059},{"text":"Just send it through to that one.","start":819.71497,"end":820.915,"sentiment":"neutral","sentiment_score":0.0017191621341875617}],"sentiment":"neutral","sentiment_score":0.00192816767164252,"num_words":11,"start":812.755,"end":820.915},{"sentences":[{"text":"Yeah.","start":820.915,"end":821.07495,"sentiment":"neutral","sentiment_score":0.03090866468846798},{"text":"Send it to Madison, and I'll pick it up.","start":821.07495,"end":823.095,"sentiment":"neutral","sentiment_score":0.05086864779392878},{"text":"Amazing.","start":826.2009,"end":826.6809,"sentiment":"positive","sentiment_score":0.8750180602073669},{"text":"Well, I look forward to emails.","start":826.6809,"end":827.9809,"sentiment":"positive","sentiment_score":0.667169064283371},{"text":"Thanks, Andrew.","start":829.2409,"end":830.1409,"sentiment":"positive","sentiment_score":0.5498270690441132}],"sentiment":"positive","sentiment_score":0.3403375304647182,"num_words":19,"start":820.915,"end":830.1409},{"sentences":[{"text":"Bye.","start":831.0009,"end":831.5009,"sentiment":"positive","sentiment_score":0.3616622388362885},{"text":"Bye.","start":832.6009,"end":833.1009,"sentiment":"neutral","sentiment_score":-0.118722103536129}],"sentiment":"neutral","sentiment_score":0.12147006765007975,"num_words":2,"start":831.0009,"end":833.1009}]}}]},{"alternatives":[{"transcript":"Hello, Larissa. Nice to meet you. I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison. So I got that completely wrong. I don't know where I got Amy from, but did she bring you up to speed on my case at all before she left? It's a shit fight, my case. Yep. Yep. Oh, amazing. Yep. Yep. Well, that's me. I'm full disability at that moment. Oh my god. Yep. Oh, Jesus. Yeah. Yeah. Yeah. Oh, you could could could've called me. I'm I'm doing nothing. Mhmm. Ascender. Yep. Yep. So I just have one more more to send to you guys, which is the doctor's report. Yeah. Yeah. Yep. Yep. Yep. Yep. Yep. Personal detail. I thought I thought you were saying pages one to six. I was expecting you to say the doctor report income protection form, which I have in front of me. Yep. Is it I'm just gonna hop over to I'm just gonna hop over to that document. I've got it sitting here. So that that is is that the the big the big the big ass 1 that it's Oh, so I didn't I was I have it in front of me. So maybe I've just actually missed missed scanning them pages to you. Because I'd maybe maybe that's what I've done. Maybe. Oh, as soon as I get off the phone, I'll scan pages one to six to you then. Because I'm hopefully I'm so bad at technology and emails and and putting stuff together, and and I'm just scanning off my iPhone and sending it from that. So that's been an experience learn even learning how to do that. So yeah. So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big. So it's been fun. Yeah. Yep. So I've got a bit of a story too. So I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor. And and when my appointment was, the lady phoned me up, like, earlier just to say, hey. I've just let the doctor know. And they they wanna charge you $550 to do the form. I'm like, are you bloody kidding? It's gonna take fifteen minutes. She got all the details in front of you on his computer. $555,100 and $50. So I said, oh, don't worry about it. I'll find someone else to do it. So I took the form up to the hospital because I had my first physio appointment at the hospital yesterday, and they sent me to a different area, the physio. And then they said, because it's a public holiday and that, they don't have people. You can't just drop in here without an appointment and get a form done. So they sent me to set gave me information to send an email away to this place for them to do it, and they said there's a twenty five day waiting time to get to get it done even to get a response. So I've just rung another doctor, like, because I'm in at my parents' house at the moment. So I'm booked into another doctor tomorrow, and they said the max the max fit will be is 250, but it could be, like, a $100 or something. So I'll get it. I've got Then I I I think they think it's a full workers compensation claim form, but it that's what I said. I think you just got it mixed up. It's not a it's just a small form, and all the information's in on your computer. Yeah. So 5 100 and 50 dollars. Yeah. Oh, no. No. No. When you say long term, what do you mean by long term? Like, forever. Oh, no. I'm coming back to work. Yeah. I'm definitely going back to work. Yeah. 100%. I'll get crazy if I don't. I'm crazy already. I find going to the hospital fun. It's a day out. I get out of the hell. I think I just didn't scan the ones that were just words without having me me to do do anything on. That's Madison. Just scan the ones that you've actually needed to write and she'll sort it all out. So that's probably why I didn't sorry. You're just you're just breaking up a little bit there. Is that is that my phone or no? Yeah. Yeah. That's better. Yep. Oh, she's so good. Okay. So page one here. Page two. There's two page twos. One's blank. And it says this page is left blank internationally. And then page page two is name of policy owner. I I don't I I think Madison said we don't do that page because of because of it's not in a trust or something. Okay. Yep. Alright. I'll okay. Just policy owner number one. Yep. Just that area. Okay. I'll do that one. Page. Yep. Yep. Pages just you broke up again a little bit. Page is 23, did you say? It's yep. 21. 22 is it's not filled out on this on this form. So no. It says your income continue if you work for yourself. Oh oh, I mustn't do it because I'm not working for myself or business or company. I mustn't be self employed. That's why. And then '23 is my business again. 20 I got page 24. I do. Have. Yep. Yep. Yep. So it's just page. Yeah. 2223 is not is if you own a business. Yep. Or self employed or whatever. So it's just page one to six I'll send. Yep. Yeah. Yes. Yeah. Yeah. Yeah. Of course. Well, I'm getting I'm getting that. My appointment's at 12:30. So as soon as I get hung tomorrow, I'll get send that send that to you. What's the No. Tomorrow. That was the first available one. What? Just a quick obviously, I'm gonna ask this because it's in your in my head. What's the chances of, like, this not getting approved for something like this? Yeah. No. No. Yeah. Yep. Yep. No. Yeah. Yeah. Yeah. Of course. Yeah. Yeah. Yeah. Yeah. It's just something you have in your head. Oh, what's gonna happen if this doesn't get approved? You know? Yeah. Yeah. Just things that go through here, especially with buying our first home too. Did I tell you that I bought us? Yeah. K. Almost broke down and cried after it, but I didn't. So so stressed so stressful. Anyway, my family's been amazing. I'm lucky I have my family support, which was good. So, anyway, I'll let you go now. Thank you very much for your help, and, yeah, I appreciate everything. Yep. I'll do that right now. Yep. Yep. Yep. So it'll be later in the afternoon by the time I get home, I suppose. But yeah. I'll send I'll definitely get it off tomorrow to you. Cool. Yep. Oh, perfect. Beautiful. Oh oh, did you say just send it? Yeah. I don't have your email address. Do I just send it to Madison's? No? Yeah. Okay. Beautiful. Perfect. Cool. Alright. Thank you very much. Appreciate it. Yep. Alright. Have a nice day. Thank you. 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Nice to meet you. I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison. So I got that completely wrong. I don't know where I got Amy from, but did she bring you up to speed on my case at all before she left?\n\nIt's a shit fight, my case. Yep. Yep. Oh, amazing. Yep.\n\nYep. Well, that's me. I'm full disability at that moment. Oh my god. Yep.\n\nOh, Jesus. Yeah. Yeah. Yeah. Oh, you could could could've called me.\n\nI'm I'm doing nothing. Mhmm. Ascender. Yep. Yep.\n\nSo I just have one more more to send to you guys, which is the doctor's report. Yeah. Yeah. Yep. Yep.\n\nYep. Yep. Yep. Personal detail. I thought I thought you were saying pages one to six.\n\nI was expecting you to say the doctor report income protection form, which I have in front of me. Yep. Is it I'm just gonna hop over to I'm just gonna hop over to that document. I've got it sitting here. So that that is is that the the big the big the big ass 1 that it's Oh, so I didn't I was I have it in front of me.\n\nSo maybe I've just actually missed missed scanning them pages to you. Because I'd maybe maybe that's what I've done. Maybe. Oh, as soon as I get off the phone, I'll scan pages one to six to you then. Because I'm hopefully I'm so bad at technology and emails and and putting stuff together, and and I'm just scanning off my iPhone and sending it from that.\n\nSo that's been an experience learn even learning how to do that. So yeah. So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big. So it's been fun. Yeah.\n\nYep. So I've got a bit of a story too. So I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor. And and when my appointment was, the lady phoned me up, like, earlier just to say, hey. I've just let the doctor know.\n\nAnd they they wanna charge you $550 to do the form. I'm like, are you bloody kidding? It's gonna take fifteen minutes. She got all the details in front of you on his computer. $555,100 and $50.\n\nSo I said, oh, don't worry about it. I'll find someone else to do it. So I took the form up to the hospital because I had my first physio appointment at the hospital yesterday, and they sent me to a different area, the physio. And then they said, because it's a public holiday and that, they don't have people. You can't just drop in here without an appointment and get a form done.\n\nSo they sent me to set gave me information to send an email away to this place for them to do it, and they said there's a twenty five day waiting time to get to get it done even to get a response. So I've just rung another doctor, like, because I'm in at my parents' house at the moment. So I'm booked into another doctor tomorrow, and they said the max the max fit will be is 250, but it could be, like, a $100 or something. So I'll get it. I've got Then I I I think they think it's a full workers compensation claim form, but it that's what I said.\n\nI think you just got it mixed up. It's not a it's just a small form, and all the information's in on your computer. Yeah. So 5 100 and 50 dollars. Yeah.\n\nOh, no. No. No. When you say long term, what do you mean by long term? Like, forever.\n\nOh, no. I'm coming back to work. Yeah. I'm definitely going back to work. Yeah.\n\n100%. I'll get crazy if I don't. I'm crazy already. I find going to the hospital fun. It's a day out.\n\nI get out of the hell. I think I just didn't scan the ones that were just words without having me me to do do anything on. That's Madison. Just scan the ones that you've actually needed to write and she'll sort it all out. So that's probably why I didn't sorry.\n\nYou're just you're just breaking up a little bit there. Is that is that my phone or no? Yeah. Yeah. That's better.\n\nYep. Oh, she's so good. Okay. So page one here. Page two.\n\nThere's two page twos. One's blank. And it says this page is left blank internationally. And then page page two is name of policy owner. I I don't I I think Madison said we don't do that page because of because of it's not in a trust or something.\n\nOkay. Yep. Alright. I'll okay. Just policy owner number one.\n\nYep. Just that area. Okay. I'll do that one. Page.\n\nYep. Yep. Pages just you broke up again a little bit. Page is 23, did you say? It's yep.\n\n21. 22 is it's not filled out on this on this form. So no. It says your income continue if you work for yourself. Oh oh, I mustn't do it because I'm not working for myself or business or company.\n\nI mustn't be self employed. That's why. And then '23 is my business again. 20 I got page 24. I do.\n\nHave. Yep. Yep. Yep. So it's just page.\n\nYeah. 2223 is not is if you own a business. Yep. Or self employed or whatever. So it's just page one to six I'll send.\n\nYep. Yeah. Yes. Yeah. Yeah.\n\nYeah. Of course. Well, I'm getting I'm getting that. My appointment's at 12:30. So as soon as I get hung tomorrow, I'll get send that send that to you.\n\nWhat's the No. Tomorrow. That was the first available one. What? Just a quick obviously, I'm gonna ask this because it's in your in my head.\n\nWhat's the chances of, like, this not getting approved for something like this? Yeah. No. No. Yeah.\n\nYep. Yep. No. Yeah. Yeah.\n\nYeah. Of course. Yeah. Yeah. Yeah.\n\nYeah. It's just something you have in your head. Oh, what's gonna happen if this doesn't get approved? You know? Yeah.\n\nYeah. Just things that go through here, especially with buying our first home too. Did I tell you that I bought us? Yeah. K.\n\nAlmost broke down and cried after it, but I didn't. So so stressed so stressful. Anyway, my family's been amazing. I'm lucky I have my family support, which was good. So, anyway, I'll let you go now.\n\nThank you very much for your help, and, yeah, I appreciate everything. Yep. I'll do that right now. Yep. Yep.\n\nYep. So it'll be later in the afternoon by the time I get home, I suppose. But yeah. I'll send I'll definitely get it off tomorrow to you. Cool.\n\nYep. Oh, perfect. Beautiful. Oh oh, did you say just send it? Yeah.\n\nI don't have your email address. Do I just send it to Madison's? No? Yeah. Okay.\n\nBeautiful. Perfect. Cool. Alright. Thank you very much.\n\nAppreciate it. Yep. Alright. Have a nice day. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, Larissa.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.3189011216163635},{"text":"Nice to meet you.","start":5.92,"end":7.14,"sentiment":"positive","sentiment_score":0.7596599161624908},{"text":"I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison.","start":9.12,"end":17.485,"sentiment":"neutral","sentiment_score":-0.19045232057571412},{"text":"So I got that completely wrong.","start":17.625,"end":20.125,"sentiment":"negative","sentiment_score":-0.3602784226338069},{"text":"I don't know where I got Amy from, but did she bring you up to speed on my case at all before she left?","start":20.505001,"end":29.210001,"sentiment":"neutral","sentiment_score":-0.04268154090580841}],"sentiment":"neutral","sentiment_score":-0.07001464957462959,"num_words":61,"start":4.7999997,"end":29.210001},{"sentences":[{"text":"It's a shit fight, my 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me.","start":75.034996,"end":76.634995,"sentiment":"neutral","sentiment_score":-0.27991953066417147}],"sentiment":"neutral","sentiment_score":-0.22579562043150267,"num_words":12,"start":69.274994,"end":76.634995},{"sentences":[{"text":"I'm I'm doing nothing.","start":76.634995,"end":78.015,"sentiment":"negative","sentiment_score":-0.3779587000608444},{"text":"Mhmm.","start":80.37,"end":80.87,"sentiment":"neutral","sentiment_score":-0.08609429746866226},{"text":"Ascender.","start":88.3575,"end":88.8575,"sentiment":"neutral","sentiment_score":-0.04157092422246933},{"text":"Yep.","start":96.905,"end":97.405,"sentiment":"neutral","sentiment_score":0.02453798800706863},{"text":"Yep.","start":101.065,"end":101.565,"sentiment":"neutral","sentiment_score":-0.009253828786313534}],"sentiment":"neutral","sentiment_score":-0.20302698283921927,"num_words":8,"start":76.634995,"end":101.565},{"sentences":[{"text":"So I just have one more more to send to you guys, which is the doctor's report.","start":101.625,"end":108.925,"sentiment":"neutral","sentiment_score":-0.018825366490465754},{"text":"Yeah.","start":121.78,"end":122.28,"sentiment":"neutral","sentiment_score":0.14397040009498596},{"text":"Yeah.","start":122.5,"end":122.715,"sentiment":"neutral","sentiment_score":0.07994522154331207},{"text":"Yep.","start":127.034996,"end":127.534996,"sentiment":"neutral","sentiment_score":0.053769662976264954},{"text":"Yep.","start":139.52,"end":140.02,"sentiment":"neutral","sentiment_score":0.1590137928724289}],"sentiment":"neutral","sentiment_score":0.005555611769003528,"num_words":21,"start":101.625,"end":140.02},{"sentences":[{"text":"Yep.","start":146.4,"end":146.9,"sentiment":"neutral","sentiment_score":0.10724353790283205},{"text":"Yep.","start":147.68,"end":148.18,"sentiment":"neutral","sentiment_score":-0.018523577600717545},{"text":"Yep.","start":151.2,"end":151.575,"sentiment":"neutral","sentiment_score":-0.034401774406433105},{"text":"Personal 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here.","start":196.22,"end":197.6,"sentiment":"neutral","sentiment_score":0.003608088567852974},{"text":"So that that is is that the the big the big the big ass 1 that it's Oh, so I didn't I was I have it in front of me.","start":201.42,"end":215.205,"sentiment":"neutral","sentiment_score":-0.07320060941080252}],"sentiment":"neutral","sentiment_score":-0.041436099827709336,"num_words":71,"start":161.25499,"end":215.205},{"sentences":[{"text":"So maybe I've just actually missed missed scanning them pages to you.","start":215.205,"end":219.545,"sentiment":"neutral","sentiment_score":-0.15863208721081415},{"text":"Because I'd maybe maybe that's what I've done.","start":220.005,"end":230.48,"sentiment":"neutral","sentiment_score":-0.02715311764040962},{"text":"Maybe.","start":230.48,"end":230.98,"sentiment":"neutral","sentiment_score":0.002353462390601635},{"text":"Oh, as soon as I get off the phone, I'll scan pages one to six to you then.","start":231.04,"end":235.86,"sentiment":"neutral","sentiment_score":-0.0013712570911997722},{"text":"Because I'm hopefully I'm so bad at technology and emails and and putting stuff together, and and I'm just scanning off my iPhone and sending it from that.","start":238.955,"end":250.415,"sentiment":"neutral","sentiment_score":-0.13947349533970868}],"sentiment":"neutral","sentiment_score":-0.09027458242411766,"num_words":67,"start":215.205,"end":250.415},{"sentences":[{"text":"So that's been an experience learn even learning how to do that.","start":252.37,"end":255.81,"sentiment":"neutral","sentiment_score":-0.09069188808401425},{"text":"So yeah.","start":255.81,"end":257.27,"sentiment":"neutral","sentiment_score":-0.04440050572156906},{"text":"So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big.","start":257.57,"end":266.95,"sentiment":"neutral","sentiment_score":-0.16097233699900762},{"text":"So it's been fun.","start":267.305,"end":272.76498,"sentiment":"neutral","sentiment_score":0.08304978255182505},{"text":"Yeah.","start":277.38498,"end":277.88498,"sentiment":"neutral","sentiment_score":0.007340751588344574}],"sentiment":"neutral","sentiment_score":-0.11984436262260985,"num_words":54,"start":252.37,"end":277.88498},{"sentences":[{"text":"Yep.","start":287.79,"end":288.29,"sentiment":"neutral","sentiment_score":-0.003105648560449481},{"text":"So I've got a bit of a story too.","start":290.35,"end":294.77,"sentiment":"neutral","sentiment_score":-0.07374491335617171},{"text":"So I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor.","start":296.875,"end":307.45502,"sentiment":"neutral","sentiment_score":-0.035995611992593},{"text":"And and when my appointment was, the lady phoned me up, like, earlier just to say, hey.","start":308.075,"end":315.18002,"sentiment":"neutral","sentiment_score":-0.034561648088343},{"text":"I've just let the doctor know.","start":315.18002,"end":317.52002,"sentiment":"neutral","sentiment_score":-0.03222949989140034}],"sentiment":"neutral","sentiment_score":-0.04040035249870586,"num_words":59,"start":287.79,"end":317.52002},{"sentences":[{"text":"And they they wanna charge you $550 to do the form.","start":318.30002,"end":323.84003,"sentiment":"neutral","sentiment_score":-0.05164863643321124},{"text":"I'm like, are you bloody kidding?","start":325.065,"end":326.505,"sentiment":"neutral","sentiment_score":-0.061725844318668045},{"text":"It's gonna take fifteen minutes.","start":326.505,"end":327.94498,"sentiment":"neutral","sentiment_score":0.0021858526393771175},{"text":"She got all the details in front of you on his computer.","start":327.94498,"end":331.485,"sentiment":"neutral","sentiment_score":0.015196940395981073},{"text":"$555,100 and $50.","start":331.785,"end":334.76498,"sentiment":"neutral","sentiment_score":0.02665174255768458}],"sentiment":"neutral","sentiment_score":-0.017979521379881614,"num_words":37,"start":318.30002,"end":334.76498},{"sentences":[{"text":"So I said, oh, don't worry about it.","start":334.985,"end":336.585,"sentiment":"neutral","sentiment_score":-0.004496843554079533},{"text":"I'll find someone else to do it.","start":336.585,"end":338.44498,"sentiment":"neutral","sentiment_score":-0.035203924402594566},{"text":"So I took the form up to the hospital because I had my first physio appointment at the hospital yesterday, and they sent me to a different area, the physio.","start":339.77,"end":348.75,"sentiment":"neutral","sentiment_score":-0.020646213802198568},{"text":"And then they said, because it's a public holiday and that, they don't have people.","start":349.05,"end":353.87,"sentiment":"neutral","sentiment_score":-0.08793776879707972},{"text":"You can't just drop in here without an appointment and get a form done.","start":354.095,"end":357.875,"sentiment":"neutral","sentiment_score":-0.19700081114258086}],"sentiment":"neutral","sentiment_score":-0.06728198001714977,"num_words":74,"start":334.985,"end":357.875},{"sentences":[{"text":"So they sent me to set gave me information to send an email away to this place for them to do it, and they said there's a twenty five day waiting time to get to get it done even to get a response.","start":358.17502,"end":371.05,"sentiment":"neutral","sentiment_score":-0.13756434272888096},{"text":"So I've just rung another doctor, like, because I'm in at my parents' house at the moment.","start":372.31,"end":377.61,"sentiment":"neutral","sentiment_score":0.017391457790782786},{"text":"So I'm booked into another doctor tomorrow, and they said the max the max fit will be is 250, but it could be, like, a $100 or something.","start":377.75,"end":388.475,"sentiment":"neutral","sentiment_score":0.02031744018729244},{"text":"So I'll get it.","start":391.575,"end":392.775,"sentiment":"neutral","sentiment_score":0.025576558895409107},{"text":"I've got Then I I I think they think it's a full workers compensation claim form, but it that's what I said.","start":392.775,"end":400.86002,"sentiment":"neutral","sentiment_score":-0.07885363482108171}],"sentiment":"neutral","sentiment_score":-0.05862453824681181,"num_words":114,"start":358.17502,"end":400.86002},{"sentences":[{"text":"I think you just got it mixed up.","start":400.86002,"end":402.30002,"sentiment":"neutral","sentiment_score":-0.2819946315139532},{"text":"It's not a it's just a small form, and all the information's in on your computer.","start":402.30002,"end":408.08002,"sentiment":"neutral","sentiment_score":-0.14696864318102598},{"text":"Yeah.","start":409.98502,"end":410.48502,"sentiment":"neutral","sentiment_score":-0.074237160384655},{"text":"So 5 100 and 50 dollars.","start":410.945,"end":415.125,"sentiment":"neutral","sentiment_score":-0.07066228861610095},{"text":"Yeah.","start":421.46,"end":421.96,"sentiment":"neutral","sentiment_score":-0.0008408296853303909}],"sentiment":"neutral","sentiment_score":-0.15957834577420726,"num_words":32,"start":400.86002,"end":421.96},{"sentences":[{"text":"Oh, no.","start":434.9,"end":435.46,"sentiment":"neutral","sentiment_score":-0.10490734502673149},{"text":"No.","start":435.46,"end":435.62,"sentiment":"neutral","sentiment_score":-0.14906592667102814},{"text":"No.","start":435.62,"end":436.12,"sentiment":"neutral","sentiment_score":-0.17193028330802915},{"text":"When you say long term, what do you mean by long term?","start":436.205,"end":438.685,"sentiment":"neutral","sentiment_score":-0.12426709818343322},{"text":"Like, forever.","start":438.685,"end":440.305,"sentiment":"neutral","sentiment_score":-0.08420970290899277}],"sentiment":"neutral","sentiment_score":-0.12169086022509469,"num_words":18,"start":434.9,"end":440.305},{"sentences":[{"text":"Oh, no.","start":441.565,"end":441.965,"sentiment":"neutral","sentiment_score":-0.09308983385562897},{"text":"I'm coming back to work.","start":441.965,"end":443.185,"sentiment":"neutral","sentiment_score":-0.11200837641954423},{"text":"Yeah.","start":444.045,"end":444.445,"sentiment":"neutral","sentiment_score":0.059261471033096313},{"text":"I'm definitely going back to work.","start":444.445,"end":446.385,"sentiment":"neutral","sentiment_score":0.04986160031209389},{"text":"Yeah.","start":446.765,"end":447.085,"sentiment":"neutral","sentiment_score":0.07547794282436371}],"sentiment":"neutral","sentiment_score":-0.02082083560526371,"num_words":15,"start":441.565,"end":447.085},{"sentences":[{"text":"100%.","start":447.085,"end":447.965,"sentiment":"neutral","sentiment_score":0.1248188465833664},{"text":"I'll get crazy if I don't.","start":447.965,"end":449.645,"sentiment":"neutral","sentiment_score":-0.16551715756456056},{"text":"I'm crazy already.","start":449.645,"end":450.785,"sentiment":"neutral","sentiment_score":-0.24538174271583557},{"text":"I find going to the hospital fun.","start":458.67,"end":460.91,"sentiment":"neutral","sentiment_score":-0.05374925211071968},{"text":"It's a day out.","start":460.91,"end":461.71002,"sentiment":"neutral","sentiment_score":0.09282834641635418}],"sentiment":"neutral","sentiment_score":-0.0766362240981488,"num_words":21,"start":447.085,"end":461.71002},{"sentences":[{"text":"I get out of the hell.","start":461.71002,"end":463.01,"sentiment":"neutral","sentiment_score":-0.029819089298446972},{"text":"I think I just didn't scan the ones that were just words without having me me to do do anything on.","start":479.67,"end":488.09003,"sentiment":"negative","sentiment_score":-0.3598873217900594},{"text":"That's Madison.","start":488.95,"end":489.67,"sentiment":"neutral","sentiment_score":-0.047319723293185234},{"text":"Just scan the ones that you've actually needed to write and she'll sort it all out.","start":489.67,"end":494.825,"sentiment":"neutral","sentiment_score":-0.059696758165955544},{"text":"So that's probably why I didn't sorry.","start":495.925,"end":500.595,"sentiment":"neutral","sentiment_score":-0.2325459314244134}],"sentiment":"neutral","sentiment_score":-0.20027225751143235,"num_words":52,"start":461.71002,"end":500.595},{"sentences":[{"text":"You're just you're just breaking up a little bit there.","start":510.27,"end":513.15,"sentiment":"neutral","sentiment_score":-0.1024290107190609},{"text":"Is that is that my phone or no?","start":513.15,"end":515.87,"sentiment":"neutral","sentiment_score":-0.04168814071454108},{"text":"Yeah.","start":515.87,"end":516.37,"sentiment":"neutral","sentiment_score":0.043634504079818726},{"text":"Yeah.","start":517.55,"end":517.79,"sentiment":"neutral","sentiment_score":0.1555451899766922},{"text":"That's better.","start":517.79,"end":518.52997,"sentiment":"neutral","sentiment_score":0.24043326824903488}],"sentiment":"neutral","sentiment_score":-0.03080677283419804,"num_words":22,"start":510.27,"end":518.52997},{"sentences":[{"text":"Yep.","start":518.58997,"end":519.08997,"sentiment":"neutral","sentiment_score":0.17089109122753143},{"text":"Oh, she's so good.","start":534.54,"end":537.0,"sentiment":"neutral","sentiment_score":0.00942869670689106},{"text":"Okay.","start":538.22,"end":538.72,"sentiment":"neutral","sentiment_score":0.008686530403792858},{"text":"So page one here.","start":539.1,"end":541.44,"sentiment":"neutral","sentiment_score":-0.008111179573461413},{"text":"Page two.","start":541.89996,"end":542.94,"sentiment":"neutral","sentiment_score":-0.02249226998537779}],"sentiment":"neutral","sentiment_score":0.011655262516190609,"num_words":12,"start":518.58997,"end":542.94},{"sentences":[{"text":"There's two page twos.","start":542.94,"end":544.38,"sentiment":"neutral","sentiment_score":-0.04391128569841385},{"text":"One's blank.","start":544.38,"end":545.36,"sentiment":"neutral","sentiment_score":-0.06672866269946098},{"text":"And it says this page is left blank internationally.","start":546.38,"end":548.88,"sentiment":"neutral","sentiment_score":-0.057829643703169294},{"text":"And then page page two is name of policy owner.","start":549.57996,"end":557.015,"sentiment":"neutral","sentiment_score":-0.08007346317172051},{"text":"I I don't I I think Madison said we don't do that page because of because of it's not in a trust or something.","start":559.635,"end":570.17004,"sentiment":"neutral","sentiment_score":-0.21728162777920565}],"sentiment":"neutral","sentiment_score":-0.1396951624477396,"num_words":49,"start":542.94,"end":570.17004},{"sentences":[{"text":"Okay.","start":576.30505,"end":576.80505,"sentiment":"neutral","sentiment_score":-0.016847284510731697},{"text":"Yep.","start":577.745,"end":578.065,"sentiment":"neutral","sentiment_score":0.05841653794050217},{"text":"Alright.","start":578.065,"end":578.54504,"sentiment":"neutral","sentiment_score":0.10353543609380722},{"text":"I'll okay.","start":578.54504,"end":579.825,"sentiment":"neutral","sentiment_score":0.09122364595532417},{"text":"Just policy owner number one.","start":579.825,"end":581.66504,"sentiment":"neutral","sentiment_score":0.062260740995407106}],"sentiment":"neutral","sentiment_score":0.06388556864112616,"num_words":10,"start":576.30505,"end":581.66504},{"sentences":[{"text":"Yep.","start":581.66504,"end":582.065,"sentiment":"neutral","sentiment_score":0.0513252317905426},{"text":"Just that area.","start":582.065,"end":583.025,"sentiment":"neutral","sentiment_score":0.04096736634771029},{"text":"Okay.","start":583.025,"end":583.42505,"sentiment":"neutral","sentiment_score":0.07780078053474426},{"text":"I'll do that 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yep.","start":607.44495,"end":609.38495,"sentiment":"neutral","sentiment_score":-0.04257033206522465}],"sentiment":"neutral","sentiment_score":-0.09870462805817001,"num_words":19,"start":590.99,"end":609.38495},{"sentences":[{"text":"21.","start":610.00494,"end":610.985,"sentiment":"neutral","sentiment_score":-0.034184664487838745},{"text":"22 is it's not filled out on this on this form.","start":612.08496,"end":619.81,"sentiment":"neutral","sentiment_score":-0.17308465255932373},{"text":"So no.","start":619.81,"end":623.75,"sentiment":"neutral","sentiment_score":-0.13154029101133347},{"text":"It says your income continue if you work for yourself.","start":623.97,"end":627.19,"sentiment":"neutral","sentiment_score":-0.20166730731725693},{"text":"Oh oh, I mustn't do it because I'm not working for myself or business or company.","start":628.65497,"end":635.475,"sentiment":"neutral","sentiment_score":-0.31046246830374}],"sentiment":"neutral","sentiment_score":-0.2296317247673869,"num_words":40,"start":610.00494,"end":635.475},{"sentences":[{"text":"I mustn't be self employed.","start":635.855,"end":637.39496,"sentiment":"neutral","sentiment_score":-0.2313334435224533},{"text":"That's why.","start":637.45496,"end":638.27496,"sentiment":"neutral","sentiment_score":0.1755400225520134},{"text":"And then '23 is my business again.","start":638.975,"end":642.595,"sentiment":"neutral","sentiment_score":0.021884982075010027},{"text":"20 I got page 24.","start":645.17,"end":647.99,"sentiment":"neutral","sentiment_score":0.015444995649158955},{"text":"I do.","start":648.61,"end":649.17,"sentiment":"neutral","sentiment_score":0.04734066501259804}],"sentiment":"neutral","sentiment_score":-0.022880285224389462,"num_words":21,"start":635.855,"end":649.17},{"sentences":[{"text":"Have.","start":649.17,"end":649.67,"sentiment":"neutral","sentiment_score":0.03626682609319687},{"text":"Yep.","start":651.17,"end":651.67,"sentiment":"neutral","sentiment_score":0.07446262240409851},{"text":"Yep.","start":652.29,"end":652.79,"sentiment":"neutral","sentiment_score":0.15082108974456787},{"text":"Yep.","start":653.49,"end":653.89,"sentiment":"neutral","sentiment_score":0.14089442789554596},{"text":"So it's just page.","start":653.89,"end":654.93,"sentiment":"neutral","sentiment_score":0.1460655815899372}],"sentiment":"neutral","sentiment_score":0.12333841156214476,"num_words":8,"start":649.17,"end":654.93},{"sentences":[{"text":"Yeah.","start":654.93,"end":655.425,"sentiment":"neutral","sentiment_score":0.007480775937438011},{"text":"2223 is not is if you own a business.","start":655.58496,"end":659.845,"sentiment":"neutral","sentiment_score":-0.04252533200714323},{"text":"Yep.","start":660.305,"end":660.785,"sentiment":"neutral","sentiment_score":-0.006420392543077469},{"text":"Or self employed or whatever.","start":660.785,"end":662.40497,"sentiment":"neutral","sentiment_score":0.0053366517648100855},{"text":"So it's just page one to six I'll 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one.","start":696.71,"end":698.49,"sentiment":"neutral","sentiment_score":-0.016788356937468052},{"text":"What?","start":701.02997,"end":701.43,"sentiment":"neutral","sentiment_score":-0.050885312259197235},{"text":"Just a quick obviously, I'm gonna ask this because it's in your in my head.","start":701.43,"end":705.58997,"sentiment":"neutral","sentiment_score":-0.06740145881970723}],"sentiment":"neutral","sentiment_score":-0.045155531726777554,"num_words":26,"start":694.13495,"end":705.58997},{"sentences":[{"text":"What's the chances of, like, this not getting approved for something like this?","start":705.58997,"end":711.405,"sentiment":"neutral","sentiment_score":-0.2221398387963955},{"text":"Yeah.","start":711.405,"end":711.905,"sentiment":"neutral","sentiment_score":-0.18113932013511655},{"text":"No.","start":720.84503,"end":721.34503,"sentiment":"neutral","sentiment_score":-0.111518993973732},{"text":"No.","start":723.645,"end":724.05,"sentiment":"neutral","sentiment_score":-0.1346067041158676},{"text":"Yeah.","start":726.61,"end":727.11,"sentiment":"neutral","sentiment_score":-0.04420595243573189}],"sentiment":"neutral","sentiment_score":-0.19760522794197588,"num_words":17,"start":705.58997,"end":727.11},{"sentences":[{"text":"Yep.","start":728.29,"end":728.79,"sentiment":"neutral","sentiment_score":0.0013472549617290497},{"text":"Yep.","start":728.85,"end":729.35,"sentiment":"neutral","sentiment_score":-0.03471968322992325},{"text":"No.","start":734.69,"end":735.19,"sentiment":"neutral","sentiment_score":-0.02268802560865879},{"text":"Yeah.","start":739.485,"end":739.985,"sentiment":"neutral","sentiment_score":-0.0030538877472281456},{"text":"Yeah.","start":740.925,"end":741.085,"sentiment":"neutral","sentiment_score":-0.0002459641546010971}],"sentiment":"neutral","sentiment_score":-0.011872061155736446,"num_words":5,"start":728.29,"end":741.085},{"sentences":[{"text":"Yeah.","start":741.085,"end":741.325,"sentiment":"neutral","sentiment_score":-0.0014603640884160995},{"text":"Of 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know?","start":749.40497,"end":750.065,"sentiment":"neutral","sentiment_score":-0.037631504237651825},{"text":"Yeah.","start":751.005,"end":751.505,"sentiment":"neutral","sentiment_score":-0.010624353773891926}],"sentiment":"neutral","sentiment_score":-0.03470053302035445,"num_words":21,"start":744.52496,"end":751.505},{"sentences":[{"text":"Yeah.","start":751.565,"end":752.01,"sentiment":"neutral","sentiment_score":-0.010422378778457642},{"text":"Just things that go through here, especially with buying our first home too.","start":752.09,"end":755.95,"sentiment":"neutral","sentiment_score":-0.014524347292116055},{"text":"Did I tell you that I bought us?","start":756.25,"end":758.03,"sentiment":"neutral","sentiment_score":-0.011415020911954343},{"text":"Yeah.","start":758.33,"end":758.49,"sentiment":"neutral","sentiment_score":-0.0012646252289414406},{"text":"K.","start":758.49,"end":758.99,"sentiment":"neutral","sentiment_score":-0.0032393978908658028}],"sentiment":"neutral","sentiment_score":-0.01229429516630868,"num_words":24,"start":751.565,"end":758.99},{"sentences":[{"text":"Almost broke down and cried after it, but I didn't.","start":762.65,"end":766.19,"sentiment":"neutral","sentiment_score":-0.2105565018951893},{"text":"So so stressed so stressful.","start":766.59503,"end":770.135,"sentiment":"neutral","sentiment_score":-0.18262171596288682},{"text":"Anyway, my family's been amazing.","start":770.91504,"end":773.635,"sentiment":"positive","sentiment_score":0.531957596540451},{"text":"I'm lucky I have my family support, which was good.","start":773.635,"end":776.61505,"sentiment":"positive","sentiment_score":0.6209862738847732},{"text":"So, anyway, I'll let you go now.","start":777.715,"end":781.67004,"sentiment":"neutral","sentiment_score":0.034837947360106876}],"sentiment":"neutral","sentiment_score":0.16472547984606511,"num_words":37,"start":762.65,"end":781.67004},{"sentences":[{"text":"Thank you very much for your help, and, yeah, I appreciate everything.","start":781.97003,"end":786.63,"sentiment":"neutral","sentiment_score":0.15686064461867014},{"text":"Yep.","start":789.57,"end":789.97003,"sentiment":"neutral","sentiment_score":0.03817877173423767},{"text":"I'll do that right 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you.","start":801.80505,"end":804.705,"sentiment":"neutral","sentiment_score":0.056199420301709324},{"text":"Cool.","start":807.0,"end":807.5,"sentiment":"neutral","sentiment_score":0.2561836242675781}],"sentiment":"neutral","sentiment_score":0.04555663995139686,"num_words":29,"start":797.325,"end":807.5},{"sentences":[{"text":"Yep.","start":810.12,"end":810.62,"sentiment":"neutral","sentiment_score":0.09309786558151244},{"text":"Oh, perfect.","start":810.83997,"end":811.5,"sentiment":"neutral","sentiment_score":0.26354365050792694},{"text":"Beautiful.","start":811.56,"end":812.06,"sentiment":"neutral","sentiment_score":0.2820105254650116},{"text":"Oh oh, did you say just send it?","start":812.51996,"end":815.16,"sentiment":"neutral","sentiment_score":0.015078556374646723},{"text":"Yeah.","start":815.16,"end":815.66,"sentiment":"neutral","sentiment_score":-0.016348954290151596}],"sentiment":"neutral","sentiment_score":0.07742116836687693,"num_words":13,"start":810.12,"end":815.66},{"sentences":[{"text":"I don't have your email address.","start":815.8,"end":817.16,"sentiment":"neutral","sentiment_score":-0.017228240612894297},{"text":"Do I just send it to Madison's?","start":817.16,"end":818.54,"sentiment":"neutral","sentiment_score":-0.007795978670141527},{"text":"No?","start":819.39996,"end":819.825,"sentiment":"neutral","sentiment_score":-0.01912546530365944},{"text":"Yeah.","start":823.025,"end":823.34503,"sentiment":"neutral","sentiment_score":0.08350011706352234},{"text":"Okay.","start":823.34503,"end":823.66504,"sentiment":"neutral","sentiment_score":0.1758441925048828}],"sentiment":"neutral","sentiment_score":0.005142346868524328,"num_words":16,"start":815.8,"end":823.66504},{"sentences":[{"text":"Beautiful.","start":823.66504,"end":824.145,"sentiment":"positive","sentiment_score":0.44423574209213257},{"text":"Perfect.","start":824.145,"end":824.645,"sentiment":"positive","sentiment_score":0.4341524839401245},{"text":"Cool.","start":825.34503,"end":825.84503,"sentiment":"neutral","sentiment_score":0.3044337034225464},{"text":"Alright.","start":825.905,"end":826.305,"sentiment":"neutral","sentiment_score":0.09704017639160156},{"text":"Thank you very much.","start":826.305,"end":827.185,"sentiment":"positive","sentiment_score":0.8129751980304718}],"sentiment":"positive","sentiment_score":0.5664703622460365,"num_words":8,"start":823.66504,"end":827.185},{"sentences":[{"text":"Appreciate it.","start":827.185,"end":828.405,"sentiment":"positive","sentiment_score":0.4258803054690361},{"text":"Yep.","start":828.865,"end":829.365,"sentiment":"neutral","sentiment_score":0.2674512267112732},{"text":"Alright.","start":829.425,"end":829.925,"sentiment":"positive","sentiment_score":0.5376294851303101},{"text":"Have a nice day.","start":830.385,"end":831.185,"sentiment":"positive","sentiment_score":0.6670742779970169},{"text":"Thank you.","start":831.185,"end":831.925,"sentiment":"positive","sentiment_score":0.6584428250789642}],"sentiment":"positive","sentiment_score":0.5642024084925652,"num_words":10,"start":827.185,"end":831.925},{"sentences":[{"text":"Bye.","start":831.985,"end":832.485,"sentiment":"neutral","sentiment_score":0.3215206265449524}],"sentiment":"neutral","sentiment_score":0.3215206265449524,"num_words":1,"start":831.985,"end":832.485}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Andrew. Larissa here. How are you going?\n\nChannel 1: Hello, Larissa. Nice to meet you.\n\nChannel 0: You too.\n\nChannel 1: I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison. So I got that completely wrong. I\n\nChannel 0: No.\n\nChannel 1: don't know where\n\nChannel 0: You're\n\nChannel 1: I got Amy from, but\n\nChannel 0: you're okay.\n\nChannel 1: did she bring you up to speed on my case at all before she\n\nChannel 0: She\n\nChannel 1: left?\n\nChannel 0: sure did. I\n\nChannel 1: It's\n\nChannel 0: have spent\n\nChannel 1: a shit\n\nChannel 0: the last\n\nChannel 1: fight,\n\nChannel 0: two days\n\nChannel 1: my case.\n\nChannel 0: going through every single one of the claims client. So to give you a background, I'm actually a financial planner. I\n\nChannel 1: Yep.\n\nChannel 0: come from a five year back in the industry for a decade. But for the last five years, I have focused very heavily on both compliance and\n\nChannel 1: Yep.\n\nChannel 0: claims. So I've\n\nChannel 1: Oh,\n\nChannel 0: spent the last\n\nChannel 1: amazing.\n\nChannel 0: five years working heavily with claims clients from\n\nChannel 1: Yep.\n\nChannel 0: a\n\nChannel 1: Yep.\n\nChannel 0: full disability through to, you know, temporary disability\n\nChannel 1: Well, that's me.\n\nChannel 0: perspective.\n\nChannel 1: I'm full disability\n\nChannel 0: Yes. You\n\nChannel 1: at that\n\nChannel 0: are.\n\nChannel 1: moment. Oh\n\nChannel 0: I actually\n\nChannel 1: my god.\n\nChannel 0: spent Monday looking through your file, and\n\nChannel 1: Yep.\n\nChannel 0: by the time I finished going through it, it was 08:00 at night Queensland\n\nChannel 1: Oh,\n\nChannel 0: time. So I\n\nChannel 1: Jesus.\n\nChannel 0: kind of stopped calling people at that time of night.\n\nChannel 1: Yeah. Yeah. Yeah. Oh, you could could could've\n\nChannel 0: And\n\nChannel 1: called me. I'm I'm doing nothing.\n\nChannel 0: fair. I'll know\n\nChannel 1: Mhmm.\n\nChannel 0: that the next time. And I went through had a look at all your all your your the documents that you sent through. They've\n\nChannel 1: Ascender.\n\nChannel 0: all been sent off to Whoever your insurer is, I cannot remember. Thank you so much. Yes. Ascender.\n\nChannel 1: Yep.\n\nChannel 0: They all got sent off to Ascender yesterday yeah. Nope. Last week.\n\nChannel 1: Yep.\n\nChannel 0: Madison\n\nChannel 1: So\n\nChannel 0: sent them off last week.\n\nChannel 1: I just have\n\nChannel 0: I\n\nChannel 1: one more more to send to you guys,\n\nChannel 0: yes.\n\nChannel 1: which is the doctor's report.\n\nChannel 0: Yes. When I went through and had a look at them, I did notice there may have been a couple of missing pages. Page, I think, if I remember correctly, one to six. I sent all the documents off anyway, and I just well, Madison did.\n\nChannel 1: Yeah.\n\nChannel 0: And I sent an\n\nChannel 1: Yeah.\n\nChannel 0: email to a sender yesterday. Sorry. So there was Madison sent them last week, and\n\nChannel 1: Yep.\n\nChannel 0: then yesterday, I emailed a sender to say, hi. I actually acknowledge that there may be some missing pages. Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided?\n\nChannel 1: Yep.\n\nChannel 0: And I'll make sure that I get Andrew to do that. But can you guys, like, obviously start the assessment and and let me\n\nChannel 1: Yep.\n\nChannel 0: know from there? So I did\n\nChannel 1: Yep.\n\nChannel 0: notice there was page one to six, which was just basically, like,\n\nChannel 1: Yep.\n\nChannel 0: your personal details pages.\n\nChannel 1: Personal detail.\n\nChannel 0: Yeah. I'd I'd have to pull up the document again\n\nChannel 1: I\n\nChannel 0: and have\n\nChannel 1: thought\n\nChannel 0: a look\n\nChannel 1: I\n\nChannel 0: at it.\n\nChannel 1: thought you were saying pages one to six. I was expecting you to say the doctor report income protection form, which\n\nChannel 0: No.\n\nChannel 1: I have\n\nChannel 0: There\n\nChannel 1: in\n\nChannel 0: is\n\nChannel 1: front\n\nChannel 0: that\n\nChannel 1: of me.\n\nChannel 0: there is that as well, which is the\n\nChannel 1: Yep.\n\nChannel 0: yeah. There's the doctor's report required as well. But but, yeah, it was just it was page one to six of, like, the initial claim document that basically had, like, your like, just basically your your side of the story, your your personal details type of thing. It wasn't anything that I was overly concerned about. I do actually have the document here\n\nChannel 1: Is it I'm just\n\nChannel 0: semi\n\nChannel 1: gonna\n\nChannel 0: filled\n\nChannel 1: hop\n\nChannel 0: out anyway.\n\nChannel 1: over to I'm just gonna hop over to that document. I've got\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: That's\n\nChannel 1: sitting\n\nChannel 0: okay.\n\nChannel 1: here. So that that is is that the the big the big the big\n\nChannel 0: Like,\n\nChannel 1: ass\n\nChannel 0: the\n\nChannel 1: 1\n\nChannel 0: twenty\n\nChannel 1: that it's\n\nChannel 0: 9 yeah. Or the 30 or whatever it is. Yeah.\n\nChannel 1: Oh, so I didn't I was I have it in front of me. So maybe I've just actually missed missed scanning them pages to you.\n\nChannel 0: I\n\nChannel 1: Because\n\nChannel 0: know that\n\nChannel 1: I'd\n\nChannel 0: you double scanned if I remember correctly, it was paid 11 to 15 or sixteen. You double\n\nChannel 1: maybe\n\nChannel 0: scanned those to me or to Madison.\n\nChannel 1: maybe that's what I've done. Maybe. Oh, as soon\n\nChannel 0: Yeah.\n\nChannel 1: as I get off the phone, I'll scan pages one to six to you then.\n\nChannel 0: No. That's okay.\n\nChannel 1: Because\n\nChannel 0: I was\n\nChannel 1: I'm\n\nChannel 0: like,\n\nChannel 1: hopefully\n\nChannel 0: I\n\nChannel 1: I'm so bad at technology and emails and and putting stuff together, and and I'm just scanning off my iPhone and sending it from that. So that's been an experience learn even learning how to do that. So yeah. So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big. So it's\n\nChannel 0: No.\n\nChannel 1: been\n\nChannel 0: That's absolutely fine. You've you've done very, very, very well in that\n\nChannel 1: fun.\n\nChannel 0: way. No. They were they were massive. It was very, very\n\nChannel 1: Yeah.\n\nChannel 0: but you've done extremely well. I'm and because I've misplaced my notebook. What's new? I always walk around the office and put it down somewhere.\n\nChannel 1: Yep.\n\nChannel 0: So I\n\nChannel 1: So\n\nChannel 0: sat down. My I\n\nChannel 1: I've\n\nChannel 0: was\n\nChannel 1: got a bit of a\n\nChannel 0: just kinda\n\nChannel 1: story too.\n\nChannel 0: involved. Yeah. Tell\n\nChannel 1: So\n\nChannel 0: me.\n\nChannel 1: I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor. And\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: and when my appointment was, the lady phoned me up, like, earlier just to say, hey. I've just let the doctor know. And they they wanna charge you $550 to do the form. I'm like, are you bloody kidding? It's gonna take fifteen minutes.\n\nShe got all the details in front of you on his computer. $555,100\n\nChannel 0: Alright.\n\nChannel 1: and $50. So I said, oh, don't worry about it. I'll find someone else to do it. So I took the form up to the hospital because I had my first physio appointment at the hospital yesterday, and they sent me\n\nChannel 0: Yep.\n\nChannel 1: to a different area, the physio. And then they said, because it's a public holiday and that, they don't have people. You can't just drop in here without an appointment and get a form done. So they sent me to set gave me information to send an email away to this place for them to do it, and they said there's a twenty five day waiting time to get to\n\nChannel 0: Mhmm.\n\nChannel 1: get it done even to get a response.\n\nChannel 0: Alright.\n\nChannel 1: So I've just rung another doctor, like, because I'm in at my parents' house at the moment. So I'm booked into\n\nChannel 0: Yes.\n\nChannel 1: another doctor tomorrow, and they said the max the max fit will be is 250, but it could be, like, a $100 or something.\n\nChannel 0: Yeah. Oh\n\nChannel 1: So\n\nChannel 0: my god.\n\nChannel 1: I'll get it. I've got Then I I I think they think it's a full workers compensation claim form, but it that's what I said. I think you just got it mixed up. It's not a it's\n\nChannel 0: It's\n\nChannel 1: just\n\nChannel 0: it's not\n\nChannel 1: a small\n\nChannel 0: a full\n\nChannel 1: form,\n\nChannel 0: form. It's\n\nChannel 1: and all the information's\n\nChannel 0: yeah. It's not\n\nChannel 1: in on\n\nChannel 0: crazy.\n\nChannel 1: your computer. Yeah.\n\nChannel 0: That's\n\nChannel 1: So\n\nChannel 0: ridiculously crazy. Just\n\nChannel 1: 5\n\nChannel 0: let me have\n\nChannel 1: 100\n\nChannel 0: a quick\n\nChannel 1: and\n\nChannel 0: look\n\nChannel 1: 50\n\nChannel 0: because\n\nChannel 1: dollars.\n\nChannel 0: we're wanting to claim IP, but realistically,\n\nChannel 1: Yeah.\n\nChannel 0: can I ask, like, treatment plan wise and where you're at till prognosis and recovery favorable, or are we looking at long term disability?\n\nChannel 1: Oh, no. No. No. When you say long term, what do you mean by long term? Like,\n\nChannel 0: As\n\nChannel 1: forever.\n\nChannel 0: in we're never going back to work? Yeah.\n\nChannel 1: Oh,\n\nChannel 0: Forever.\n\nChannel 1: no. I'm coming back to work.\n\nChannel 0: Cool.\n\nChannel 1: Yeah.\n\nChannel 0: I just\n\nChannel 1: I'm\n\nChannel 0: wanted\n\nChannel 1: definitely\n\nChannel 0: to double check\n\nChannel 1: going\n\nChannel 0: and\n\nChannel 1: back\n\nChannel 0: make\n\nChannel 1: to\n\nChannel 0: it all.\n\nChannel 1: work. Yeah. 100%.\n\nChannel 0: Cool.\n\nChannel 1: I'll get crazy if I don't. I'm crazy already.\n\nChannel 0: Alright. I'm just relooking over the I'm covering\n\nChannel 1: I\n\nChannel 0: myself\n\nChannel 1: find going\n\nChannel 0: off.\n\nChannel 1: to the hospital fun. It's a day out. I get out of the hell.\n\nChannel 0: Alright. Because I have five twenty six and twenty eight. I'm missing page 27, but I had a look at the original document. Page 27 aren't anything special, so I don't care about those.\n\nChannel 1: I think I just didn't scan the ones that were just words without having me me to do do anything on.\n\nChannel 0: Yeah.\n\nChannel 1: That's Madison. Just scan the ones that you've actually needed to write and she'll\n\nChannel 0: Yeah.\n\nChannel 1: sort it all out.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: that's probably\n\nChannel 0: you sent me\n\nChannel 1: why I\n\nChannel 0: page\n\nChannel 1: didn't\n\nChannel 0: no. Okay.\n\nChannel 1: sorry.\n\nChannel 0: You sent me page page seven nine\n\nChannel 1: You're just you're\n\nChannel 0: 10.\n\nChannel 1: just breaking up a little bit there. Is that is that\n\nChannel 0: Five?\n\nChannel 1: my phone or no? Yeah.\n\nChannel 0: Is that better?\n\nChannel 1: Yeah. That's better. Yep.\n\nChannel 0: Okay. Cool. I'm just re going through everything and double checking that I so you sent me page 11 to 14 twice, page 25, 26, and 28 twice,\n\nChannel 1: Oh, she's so\n\nChannel 0: and I'm missing page one\n\nChannel 1: good.\n\nChannel 0: to six.\n\nChannel 1: Okay. So page one here. Page two. There's two page twos. One's blank.\n\nAnd it says this\n\nChannel 0: Yeah.\n\nChannel 1: page\n\nChannel 0: Skip\n\nChannel 1: is left\n\nChannel 0: skip\n\nChannel 1: blank\n\nChannel 0: that.\n\nChannel 1: internationally.\n\nChannel 0: I'm blank intentionally.\n\nChannel 1: And then\n\nChannel 0: No. Like, skip\n\nChannel 1: page\n\nChannel 0: that. I don't care about\n\nChannel 1: page\n\nChannel 0: that.\n\nChannel 1: two is name of policy owner.\n\nChannel 0: Yes. That one. That's the\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: I don't\n\nChannel 0: I need. I need all that stuff.\n\nChannel 1: I I think Madison said we don't do that page because of because of it's not in a trust or something.\n\nChannel 0: No. I still definitely need all of that because that just identifies the documents\n\nChannel 1: Okay.\n\nChannel 0: with your policy.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: Alright. I'll okay. Just policy owner number one. Yep. Just that area.\n\nOkay. I'll do that one.\n\nChannel 0: Yeah. So, yeah, all of that.\n\nChannel 1: Page.\n\nChannel 0: Also, is there so page if you can go page one to six,\n\nChannel 1: Yep.\n\nChannel 0: scan those and I'm also missing page three. Was there anything on the\n\nChannel 1: Yep. Pages just you broke up again a little bit. Page is 23,\n\nChannel 0: No. You're\n\nChannel 1: did\n\nChannel 0: okay.\n\nChannel 1: you say?\n\nChannel 0: 20\n\nChannel 1: It's\n\nChannel 0: 2 and 20\n\nChannel 1: yep.\n\nChannel 0: 3.\n\nChannel 1: 21. 22 is it's not filled out on this on this form. So\n\nChannel 0: Yeah. It's got nothing of of importance?\n\nChannel 1: no. It says your income continue if you work for yourself. Oh oh, I mustn't do it because I'm not working for myself\n\nChannel 0: Yep.\n\nChannel 1: or business or company. I mustn't be self employed.\n\nChannel 0: Perfect.\n\nChannel 1: That's why. And then\n\nChannel 0: Okay.\n\nChannel 1: '23 is my business again. 20 I got page 24. I do. Have.\n\nChannel 0: I have that. You no. You yeah. You sent\n\nChannel 1: Yep.\n\nChannel 0: that. That's perfect.\n\nChannel 1: Yep. Yep. So it's just\n\nChannel 0: Perfect.\n\nChannel 1: page. Yeah. 2223 is not is if\n\nChannel 0: Not\n\nChannel 1: you own\n\nChannel 0: relevant.\n\nChannel 1: a business. Yep. Or\n\nChannel 0: Yep.\n\nChannel 1: self employed\n\nChannel 0: Absolutely.\n\nChannel 1: or whatever.\n\nChannel 0: Cool. So,\n\nChannel 1: So\n\nChannel 0: yeah,\n\nChannel 1: it's just\n\nChannel 0: if you\n\nChannel 1: page\n\nChannel 0: can just\n\nChannel 1: one\n\nChannel 0: send\n\nChannel 1: to\n\nChannel 0: me\n\nChannel 1: six I'll send.\n\nChannel 0: one to six. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Send that, and I'm\n\nChannel 1: Yeah.\n\nChannel 0: just gonna send that on to the insurer. The claim started. They've initiated it. They're doing their thing. So\n\nChannel 1: Yes.\n\nChannel 0: they're they're looking over it all. Obviously, when you get the doctor's reports through, that's gonna help us a little bit more,\n\nChannel 1: Yeah.\n\nChannel 0: and that'll\n\nChannel 1: Yeah.\n\nChannel 0: be\n\nChannel 1: Yeah.\n\nChannel 0: able\n\nChannel 1: Of course. Well,\n\nChannel 0: allow\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: getting\n\nChannel 0: claim to continue.\n\nChannel 1: I'm getting that. My appointment's at 12:30. So as soon as I get hung tomorrow, I'll get send that send that to you.\n\nChannel 0: Perfect. 12:30\n\nChannel 1: What's\n\nChannel 0: today\n\nChannel 1: the\n\nChannel 0: is the appointment?\n\nChannel 1: No. Tomorrow. That was the first available\n\nChannel 0: Twelve\n\nChannel 1: one.\n\nChannel 0: thirty. Perfect. No. That's okay.\n\nChannel 1: What? Just a quick obviously, I'm gonna ask this\n\nChannel 0: Yeah.\n\nChannel 1: because it's in your in my head.\n\nChannel 0: Of\n\nChannel 1: What's\n\nChannel 0: course.\n\nChannel 1: the chances of, like, this not getting approved for something like this? Yeah.\n\nChannel 0: Like, so something like this, pretty slim. You don't you've you've never had an injury\n\nChannel 1: No.\n\nChannel 0: before of this caliber\n\nChannel 1: No.\n\nChannel 0: that the because it's your Achilles, if I'm\n\nChannel 1: Yeah.\n\nChannel 0: not mistaken. Yep.\n\nChannel 1: Yep.\n\nChannel 0: Like, you\n\nChannel 1: Yep.\n\nChannel 0: you didn't have a preexisting condition in in that joint or in that ankle or in that in that area.\n\nChannel 1: No.\n\nChannel 0: So you you we're we're pretty we're pretty fine. It's just they have to take the\n\nChannel 1: Yeah.\n\nChannel 0: steps that we need to take\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah. Of\n\nChannel 0: the\n\nChannel 1: course.\n\nChannel 0: claim.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: That's all\n\nChannel 1: Yeah. Yeah. It's\n\nChannel 0: it\n\nChannel 1: just something you have in your head. Oh,\n\nChannel 0: is.\n\nChannel 1: what's gonna happen if this doesn't get approved? You know?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. Just things that\n\nChannel 0: So\n\nChannel 1: go through here, especially with buying our first home too. Did I tell\n\nChannel 0: I\n\nChannel 1: you that\n\nChannel 0: know.\n\nChannel 1: I bought us? Yeah. K.\n\nChannel 0: Madison did. I know the timing of it.\n\nChannel 1: Almost broke down and cried after it, but I didn't.\n\nChannel 0: I can imagine.\n\nChannel 1: So\n\nChannel 0: There's nothing wrong with doing\n\nChannel 1: so\n\nChannel 0: that.\n\nChannel 1: stressed so stressful. Anyway, my family's been amazing. I'm lucky I have my family support, which was good.\n\nChannel 0: Yeah.\n\nChannel 1: So,\n\nChannel 0: No. Definitely.\n\nChannel 1: anyway, I'll let you go now. Thank you very much for your help, and, yeah,\n\nChannel 0: No.\n\nChannel 1: I appreciate\n\nChannel 0: That's okay.\n\nChannel 1: everything.\n\nChannel 0: As soon yeah. If you can if you can scan one to six through,\n\nChannel 1: Yep.\n\nChannel 0: I'll\n\nChannel 1: I'll\n\nChannel 0: send\n\nChannel 1: do\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: off\n\nChannel 1: right\n\nChannel 0: to\n\nChannel 1: now.\n\nChannel 0: a sender. And\n\nChannel 1: Yep.\n\nChannel 0: then tomorrow, scan through the doctor's report,\n\nChannel 1: Yep.\n\nChannel 0: and I'll send that off as well. Okay?\n\nChannel 1: Yep. So it'll be later in the afternoon by the time I get home, I suppose. But yeah. I'll\n\nChannel 0: No.\n\nChannel 1: send\n\nChannel 0: That's\n\nChannel 1: I'll\n\nChannel 0: okay.\n\nChannel 1: definitely get it off tomorrow to you.\n\nChannel 0: Perfect. And\n\nChannel 1: Cool.\n\nChannel 0: I have access to Madison's email, so it's not an issue. Okay?\n\nChannel 1: Yep. Oh, perfect. Beautiful. Oh\n\nChannel 0: Yep.\n\nChannel 1: oh, did you say just send it? Yeah. I don't have your email\n\nChannel 0: Yeah.\n\nChannel 1: address. Do I just send it to Madison's?\n\nChannel 0: No. Yeah.\n\nChannel 1: No?\n\nChannel 0: Just send it through to that one. Yeah. Send it to Madison, and I'll pick it up.\n\nChannel 1: Yeah. Okay. Beautiful. Perfect. Cool.\n\nAlright.\n\nChannel 0: Amazing.\n\nChannel 1: Thank you\n\nChannel 0: Well,\n\nChannel 1: very\n\nChannel 0: I\n\nChannel 1: much.\n\nChannel 0: look forward\n\nChannel 1: Appreciate\n\nChannel 0: to emails.\n\nChannel 1: it. Yep.\n\nChannel 0: Thanks,\n\nChannel 1: Alright.\n\nChannel 0: Andrew.\n\nChannel 1: Have a nice day.\n\nChannel 0: Bye.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.21058467030525208},{"text":"Larissa here.","start":3.04,"end":3.6,"sentiment":"neutral","sentiment_score":0.22548064589500427},{"text":"How are you going?","start":3.6,"end":4.42,"sentiment":"neutral","sentiment_score":0.31686142832040787}],"sentiment":"neutral","sentiment_score":0.267447043210268,"channel":0,"num_words":8,"start":2.48,"end":4.42},{"sentences":[{"text":"Hello, Larissa.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.3189011216163635},{"text":"Nice to meet you.","start":5.92,"end":7.14,"sentiment":"positive","sentiment_score":0.7596599161624908}],"sentiment":"positive","sentiment_score":0.6127403179804484,"channel":1,"num_words":6,"start":4.7999997,"end":7.14},{"sentences":[{"text":"You too.","start":7.52,"end":8.42,"sentiment":"positive","sentiment_score":0.3548642694950104}],"sentiment":"positive","sentiment_score":0.3548642694950104,"channel":0,"num_words":2,"start":7.52,"end":8.42},{"sentences":[{"text":"I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison.","start":9.12,"end":17.485,"sentiment":"neutral","sentiment_score":-0.19045232057571412},{"text":"So I got that completely wrong.","start":17.625,"end":20.125,"sentiment":"negative","sentiment_score":-0.3602784226338069},{"text":"I","start":20.505001,"end":20.665,"sentiment":"neutral","sentiment_score":-0.15509292483329773}],"sentiment":"neutral","sentiment_score":-0.221189733594656,"channel":1,"num_words":32,"start":9.12,"end":20.665},{"sentences":[{"text":"No.","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":-0.19529959559440613}],"sentiment":"neutral","sentiment_score":-0.19529959559440613,"channel":0,"num_words":1,"start":20.575,"end":21.075},{"sentences":[{"text":"don't know where","start":20.665,"end":21.305,"sentiment":"neutral","sentiment_score":-0.13853175938129425}],"sentiment":"neutral","sentiment_score":-0.13853175938129425,"channel":1,"num_words":3,"start":20.665,"end":21.305},{"sentences":[{"text":"You're","start":21.135,"end":21.635,"sentiment":"neutral","sentiment_score":-0.08276914805173874}],"sentiment":"neutral","sentiment_score":-0.08276914805173874,"channel":0,"num_words":1,"start":21.135,"end":21.635},{"sentences":[{"text":"I got Amy from, but","start":21.305,"end":22.505001,"sentiment":"neutral","sentiment_score":-0.05927878022193909}],"sentiment":"neutral","sentiment_score":-0.05927878022193909,"channel":1,"num_words":5,"start":21.305,"end":22.505001},{"sentences":[{"text":"you're okay.","start":23.135,"end":24.035,"sentiment":"neutral","sentiment_score":0.04265480116009712}],"sentiment":"neutral","sentiment_score":0.04265480116009712,"channel":0,"num_words":2,"start":23.135,"end":24.035},{"sentences":[{"text":"did she bring you up to speed on my case at all before she","start":25.51,"end":28.710001,"sentiment":"neutral","sentiment_score":-0.007413287647068501}],"sentiment":"neutral","sentiment_score":-0.007413287647068501,"channel":1,"num_words":14,"start":25.51,"end":28.710001},{"sentences":[{"text":"She","start":28.650002,"end":29.150002,"sentiment":"neutral","sentiment_score":-0.05468202754855156}],"sentiment":"neutral","sentiment_score":-0.05468202754855156,"channel":0,"num_words":1,"start":28.650002,"end":29.150002},{"sentences":[{"text":"left?","start":28.710001,"end":29.210001,"sentiment":"neutral","sentiment_score":-0.053488850593566895}],"sentiment":"neutral","sentiment_score":-0.053488850593566895,"channel":1,"num_words":1,"start":28.710001,"end":29.210001},{"sentences":[{"text":"sure 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She discusses missing pages of a doctor's report and a missing form she sent to Andrew. Larissa explains that she had to send multiple emails to obtain necessary forms, including a doctor's appointment. She also mentions missing pages and needing a report. The agent helps the customer find the necessary forms and confirms the process is correct. The customer is instructed to send a picture of their policy and the agent will send a follow-up email."},"intents":{"segments":[{"text":"Larissa here. How are you going? Hello, Larissa.","start_word":2,"end_word":9,"intents":[{"intent":"Explain phone call","confidence_score":0.0015595964}]},{"text":"I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison. 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So I've Oh, spent the last amazing. five years working heavily with claims clients from Yep. a Yep.","start_word":100,"end_word":159,"intents":[{"intent":"Provide background information","confidence_score":0.082270905},{"intent":"Explain career background","confidence_score":0.0000052728237}]},{"text":"full disability through to, you know, temporary disability Well, that's me. perspective. I'm full disability Yes.","start_word":160,"end_word":175,"intents":[{"intent":"Provide disability perspective","confidence_score":0.0066392035}]},{"text":"spent Monday looking through your file, and Yep. by the time I finished going through it, it was 08:00 at night Queensland Oh, time.","start_word":186,"end_word":209,"intents":[{"intent":"Confirm hearing","confidence_score":0.00043530134}]},{"text":"spent Monday looking through your file, and Yep. by the time I finished going through it, it was 08:00 at night Queensland Oh, time. So I Jesus. kind of stopped calling people at that time of night. Yeah.","start_word":186,"end_word":223,"intents":[{"intent":"Recall hearing","confidence_score":0.00094003853}]},{"text":"When I went through and had a look at them, I did notice there may have been a couple of missing pages.","start_word":325,"end_word":346,"intents":[{"intent":"Report missing documents","confidence_score":0.01802848}]},{"text":"I sent all the documents off anyway, and I just well, Madison did. Yeah.","start_word":357,"end_word":370,"intents":[{"intent":"Confirm document","confidence_score":0.036176376}]},{"text":"I sent all the documents off anyway, and I just well, Madison did. Yeah. And I sent an Yeah. email to a sender yesterday. Sorry.","start_word":357,"end_word":381,"intents":[{"intent":"Send documents","confidence_score":0.010577063}]},{"text":"Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided? Yep.","start_word":411,"end_word":438,"intents":[{"intent":"Obtain information","confidence_score":0.0008290582}]},{"text":"And I'll make sure that I get Andrew to do that. But can you guys, like, obviously start the assessment and and let me Yep. know from there? So I did Yep.","start_word":439,"end_word":470,"intents":[{"intent":"Start assessment","confidence_score":0.4540869}]},{"text":"I'd I'd have to pull up the document again I and have thought a look I at it. thought you were saying pages one to six.","start_word":491,"end_word":516,"intents":[{"intent":"Check document","confidence_score":0.1887361}]},{"text":"Oh, so I didn't I was I have it in front of me. So maybe I've just actually missed missed scanning them pages to you. I Because know that I'd you double scanned if I remember correctly, it was paid 11 to 15 or sixteen.","start_word":670,"end_word":714,"intents":[{"intent":"Scan pages","confidence_score":0.07081358}]},{"text":"You double maybe scanned those to me or to Madison. maybe that's what I've done. Maybe.","start_word":716,"end_word":731,"intents":[{"intent":"Scan documents","confidence_score":0.08939696}]},{"text":"So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big. So it's No.","start_word":799,"end_word":836,"intents":[{"intent":"Send information","confidence_score":0.00021231938}]},{"text":"I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor. And Mhmm.","start_word":912,"end_word":938,"intents":[{"intent":"Do doctor's report","confidence_score":0.0075860685}]},{"text":"I'll find someone else to do it.","start_word":1008,"end_word":1014,"intents":[{"intent":"Find other providers","confidence_score":0.0034712518}]},{"text":"Because I have five twenty six and twenty eight. I'm missing page 27, but I had a look at the original document.","start_word":1374,"end_word":1395,"intents":[{"intent":"Review medical records","confidence_score":0.000114625116}]},{"text":"So, So yeah, it's just if you page can just one send to me six I'll send. one to six. Yeah.","start_word":1832,"end_word":1852,"intents":[{"intent":"Send information","confidence_score":0.03500618}]},{"text":"They've initiated it. They're doing their thing. So Yes. they're they're looking over it all. Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, Yeah.","start_word":1870,"end_word":1901,"intents":[{"intent":"Assist claim process","confidence_score":0.000011283067}]},{"text":"Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, Yeah.","start_word":1885,"end_word":1901,"intents":[{"intent":"Verify doctor's reports","confidence_score":0.00016924313}]},{"text":"So you you we're we're pretty we're pretty fine. It's just they have to take the Yeah. steps that we need to take for Yeah.","start_word":2054,"end_word":2078,"intents":[{"intent":"Complete tasks","confidence_score":0.0002527404}]}]},"sentiments":{"segments":[{"text":"Hi, Andrew. Larissa here. How are you going? Hello, Larissa.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.27188464999198914},{"text":"Nice to meet you.","start_word":10,"end_word":13,"sentiment":"positive","sentiment_score":0.7511082887649536},{"text":"You too. I'm not sure if Mattis I thought for some reason in my head, I thought there was an Amy that was taken over from Madison.","start_word":14,"end_word":40,"sentiment":"neutral","sentiment_score":-0.14176271855831146},{"text":"So I got that completely wrong.","start_word":41,"end_word":46,"sentiment":"negative","sentiment_score":-0.3509259819984436},{"text":"I No. don't know where You're I got Amy from, but you're okay. did she bring you up to speed on my case at all before she She left? sure did. I It's have spent a shit the last fight, two days my case. going through every single one of the claims client. So to give you a background, I'm actually a financial planner. I Yep. come from a five year back in the industry for a decade. But for the last five years, I have focused very heavily on both compliance and Yep. claims. So I've Oh, spent the last amazing. five years working heavily with claims clients from Yep. a Yep. full disability through to, you know, temporary disability Well, that's me. perspective. I'm full disability Yes. You at that are. moment. Oh I actually my god. spent Monday looking through your file, and Yep. by the time I finished going through it, it was 08:00 at night Queensland Oh, time. So I Jesus.","start_word":47,"end_word":212,"sentiment":"neutral","sentiment_score":-0.047859713435173035},{"text":"kind of stopped calling people at that time of night.","start_word":213,"end_word":222,"sentiment":"negative","sentiment_score":-0.4218367338180542},{"text":"Yeah. Yeah. Yeah. Oh, you could could could've And called me.","start_word":223,"end_word":233,"sentiment":"neutral","sentiment_score":-0.20842859148979187},{"text":"I'm I'm doing nothing.","start_word":234,"end_word":237,"sentiment":"negative","sentiment_score":-0.37855926156044006},{"text":"fair. I'll know Mhmm. that the next time. And I went through had a look at all your all your your the documents that you sent through. They've Ascender. all been sent off to Whoever your insurer is, I cannot remember. Thank you so much. Yes. Ascender. Yep. They all got sent off to Ascender yesterday yeah. Nope. Last week. Yep. Madison So sent them off last week. I just have I one more more to send to you guys, yes. which is the doctor's report. Yes. When I went through and had a look at them, I did notice there may have been a couple of missing pages. Page, I think, if I remember correctly, one to six. I sent all the documents off anyway, and I just well, Madison did. Yeah. And I sent an Yeah. email to a sender yesterday. Sorry. So there was Madison sent them last week, and then Yep. yesterday, I emailed a sender to say, hi. I actually acknowledge that there may be some missing pages. Can you please let me know if there's, you know, if there's anything else that I've missed or anything else that may need to be, like, provided? Yep. And I'll make sure that I get Andrew to do that. But can you guys, like, obviously start the assessment and and let me Yep. know from there? So I did Yep. notice there was page one to six, which was just basically, like, Yep. your personal details pages. Personal detail. Yeah. I'd I'd have to pull up the document again I and have thought a look I at it. thought you were saying pages one to six. I was expecting you to say the doctor report income protection form, which No. I have There in is front that of me. there is that as well, which is the Yep. yeah. There's the doctor's report required as well. But but, yeah, it was just it was page one to six of, like, the initial claim document that basically had, like, your like, just basically your your side of the story, your your personal details type of thing. It wasn't anything that I was overly concerned about. I do actually have the document here Is it I'm just semi gonna filled hop out anyway. over to I'm just gonna hop over to that document. I've got Yeah. it That's sitting okay. here. So that that is is that the the big the big the big Like, ass the 1 twenty that it's 9 yeah. Or the 30 or whatever it is. Yeah. Oh, so I didn't I was I have it in front of me. So maybe I've just actually missed missed scanning them pages to you. I Because know that I'd you double scanned if I remember correctly, it was paid 11 to 15 or sixteen. You double maybe scanned those to me or to Madison. maybe that's what I've done. Maybe. Oh, as soon Yeah. as I get off the phone, I'll scan pages one to six to you then. No. That's okay. Because I was I'm like, hopefully I I'm so bad at technology and emails and and putting stuff together, and and I'm just scanning off my iPhone and sending it from that. So that's been an experience learn even learning how to do that. So yeah. So I've just been I had to send different emails because I didn't think I could scan every page in one go and send it in an email because I thought it'd be too big. So it's No. been That's absolutely fine.","start_word":238,"end_word":840,"sentiment":"neutral","sentiment_score":-0.031069452483608553},{"text":"You've you've done very, very, very well in that fun.","start_word":841,"end_word":850,"sentiment":"positive","sentiment_score":0.5512730479240417},{"text":"way. No. They were they were massive. It was very, very Yeah. but you've done extremely well. I'm and because I've misplaced my notebook. What's new? I always walk around the office and put it down somewhere. Yep. So I So sat down. My I I've was got a bit of a just kinda story too. involved. Yeah. Tell So me. I've been trying to get this doctor's report done, and I was booked in for a phone appointment to get it done with the doctor. And Mhmm. Yes. and when my appointment was, the lady phoned me up, like, earlier just to say, hey. I've just let the doctor know. And they they wanna charge you $550 to do the form. I'm like, are you bloody kidding? It's gonna take fifteen minutes. She got all the details in front of you on his computer. $555,100 Alright. and $50. So I said, oh, don't worry about it. I'll find someone else to do it. So I took the form up to the hospital because I had my first physio appointment at the hospital yesterday, and they sent me Yep. to a different area, the physio. And then they said, because it's a public holiday and that, they don't have people. You can't just drop in here without an appointment and get a form done. So they sent me to set gave me information to send an email away to this place for them to do it, and they said there's a twenty five day waiting time to get to Mhmm. get it done even to get a response. Alright. So I've just rung another doctor, like, because I'm in at my parents' house at the moment. So I'm booked into Yes. another doctor tomorrow, and they said the max the max fit will be is 250, but it could be, like, a $100 or something. Yeah. Oh So my god. I'll get it. I've got Then I I I think they think it's a full workers compensation claim form, but it that's what I said. I think you just got it mixed up. It's not a it's It's just it's not a small a full form, form. It's and all the information's yeah. It's not in on crazy. your computer. Yeah. That's So ridiculously crazy. Just 5 let me have 100 a quick and look 50 because dollars. we're wanting to claim IP, but realistically, Yeah. can I ask, like, treatment plan wise and where you're at till prognosis and recovery favorable, or are we looking at long term disability? Oh, no. No. No. When you say long term, what do you mean by long term? Like, As forever. in we're never going back to work? Yeah. Oh, Forever. no. I'm coming back to work. Cool. Yeah. I just I'm wanted definitely to double check going and back make to it all. work. Yeah. 100%. Cool. I'll get crazy if I don't. I'm crazy already. Alright. I'm just relooking over the I'm covering I myself find going off. to the hospital fun. It's a day out. I get out of the hell. Alright. Because I have five twenty six and twenty eight. I'm missing page 27, but I had a look at the original document.","start_word":851,"end_word":1395,"sentiment":"neutral","sentiment_score":-0.05757914804810778},{"text":"Page 27 aren't anything special, so I don't care about those. I think I just didn't scan the ones that were just words without having me me to do do anything on.","start_word":1396,"end_word":1427,"sentiment":"negative","sentiment_score":-0.37681689858436584},{"text":"Yeah. That's Madison. Just scan the ones that you've actually needed to write and she'll Yeah. sort it all out. No. So So that's probably you sent me why I page didn't no. Okay. sorry. You sent me page page seven nine You're just you're 10. just breaking up a little bit there. Is that is that Five? my phone or no? Yeah. Is that better? Yeah. That's better. Yep. Okay. Cool. I'm just re going through everything and double checking that I so you sent me page 11 to 14 twice, page 25, 26, and 28 twice, Oh, she's so and I'm missing page one good. to six. Okay. So page one here. Page two. There's two page twos. One's blank. And it says this Yeah. page Skip is left skip blank that. internationally. I'm blank intentionally. And then No. Like, skip page that. I don't care about page that. two is name of policy owner. Yes. That one. That's the I one I don't I need. I need all that stuff. I I think Madison said we don't do that page because of because of it's not in a trust or something. No. I still definitely need all of that because that just identifies the documents Okay. with your policy. Yep. Yep. Alright. I'll okay. Just policy owner number one. Yep. Just that area. Okay. I'll do that one. Yeah. So, yeah, all of that. Page. Also, is there so page if you can go page one to six, Yep. scan those and I'm also missing page three. Was there anything on the Yep. Pages just you broke up again a little bit. Page is 23, No. You're did okay. you say? 20 It's 2 and 20 yep. 3. 21. 22 is it's not filled out on this on this form. So Yeah. It's got nothing of of importance? no. It says your income continue if you work for yourself. Oh oh, I mustn't do it because I'm not working for myself Yep. or business or company. I mustn't be self employed.","start_word":1428,"end_word":1771,"sentiment":"neutral","sentiment_score":-0.07622203039178668},{"text":"Perfect.","start_word":1772,"end_word":1772,"sentiment":"positive","sentiment_score":0.3416135311126709},{"text":"That's why. And then Okay. '23 is my business again. 20 I got page 24. I do. Have. I have that. You no. You yeah. You sent Yep. that.","start_word":1773,"end_word":1801,"sentiment":"neutral","sentiment_score":0.04319465532898903},{"text":"That's perfect.","start_word":1802,"end_word":1803,"sentiment":"positive","sentiment_score":0.41511544585227966},{"text":"Yep. Yep. So it's just Perfect. page. Yeah. 2223 is not is if Not you own relevant. a business. Yep. Or Yep. self employed Absolutely. or whatever. Cool. So, So yeah, it's just if you page can just one send to me six I'll send. one to six. Yeah. Yep. Send that, and I'm Yeah. just gonna send that on to the insurer. The claim started. They've initiated it. They're doing their thing. So Yes. they're they're looking over it all. Obviously, when you get the doctor's reports through, that's gonna help us a little bit more, Yeah. and that'll Yeah. be Yeah. able Of course. Well, allow I'm the getting claim to continue. I'm getting that. My appointment's at 12:30. So as soon as I get hung tomorrow, I'll get send that send that to you. Perfect. 12:30 What's today the is the appointment? No. Tomorrow. That was the first available Twelve one. thirty. Perfect. No. That's okay. What? Just a quick obviously, I'm gonna ask this Yeah. because it's in your in my head. Of What's course. the chances of, like, this not getting approved for something like this? Yeah. Like, so something like this, pretty slim. You don't you've you've never had an injury No. before of this caliber No. that the because it's your Achilles, if I'm Yeah. not mistaken. Yep. Yep. Like, you Yep. you didn't have a preexisting condition in in that joint or in that ankle or in that in that area. No. So you you we're we're pretty we're pretty fine. It's just they have to take the Yeah. steps that we need to take for Yeah. Yeah. Of the course. claim. Yeah. Yeah. That's all Yeah. Yeah. It's it just something you have in your head. Oh, is. what's gonna happen if this doesn't get approved? You know? Yeah. Yeah. Yeah. Just things that So go through here, especially with buying our first home too. Did I tell I you that know. I bought us? Yeah. K. Madison did. I know the timing of it. Almost broke down and cried after it, but I didn't. I can imagine. So There's nothing wrong with doing so that. stressed so stressful.","start_word":1804,"end_word":2171,"sentiment":"neutral","sentiment_score":-0.013945094828870975},{"text":"Anyway, my family's been amazing. I'm lucky I have my family support, which was good.","start_word":2172,"end_word":2186,"sentiment":"positive","sentiment_score":0.5828834772109985},{"text":"Yeah. So, No. Definitely. anyway, I'll let you go now. Thank you very much for your help, and, yeah, No. I appreciate That's okay. everything. As soon yeah. If you can if you can scan one to six through, Yep. I'll I'll send do that that off right to now. a sender. And Yep. then tomorrow, scan through the doctor's report, Yep. and I'll send that off as well. Okay? Yep. So it'll be later in the afternoon by the time I get home, I suppose. But yeah. I'll No. send That's I'll okay. definitely get it off tomorrow to you. Perfect. And Cool. I have access to Madison's email, so it's not an issue. Okay? Yep. Oh, perfect. Beautiful. Oh Yep. oh, did you say just send it? Yeah. I don't have your email Yeah. address. Do I just send it to Madison's? No. Yeah. No? Just send it through to that one. Yeah. Send it to Madison, and I'll pick it up. Yeah. Okay.","start_word":2187,"end_word":2352,"sentiment":"neutral","sentiment_score":0.05493782460689545},{"text":"Beautiful. Perfect.","start_word":2353,"end_word":2354,"sentiment":"positive","sentiment_score":0.43919411301612854},{"text":"Cool. Alright.","start_word":2355,"end_word":2356,"sentiment":"neutral","sentiment_score":0.21127763390541077},{"text":"Amazing. Thank you Well, very I much. look forward Appreciate to emails.","start_word":2357,"end_word":2368,"sentiment":"positive","sentiment_score":0.7091262936592102},{"text":"it. Yep.","start_word":2369,"end_word":2370,"sentiment":"neutral","sentiment_score":0.25777575373649597},{"text":"Thanks, Alright. Andrew. Have a nice day. Bye. Thank you.","start_word":2371,"end_word":2380,"sentiment":"positive","sentiment_score":0.5661505460739136},{"text":"Bye. Bye.","start_word":2381,"end_word":2382,"sentiment":"neutral","sentiment_score":0.2681193947792053}],"average":{"sentiment":"neutral","sentiment_score":-0.024074643004688843}}}}