{"metadata":{"transaction_key":"deprecated","request_id":"01a0ff1c-b637-7933-894a-afcc1848915a","sha256":"d88396c95e5e33c57d7b9e65279d0bb48dc13d2ee072114de71bc6a112931234","created":"2026-10-03T00:14:28.661Z","duration":815.2559,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2088,"output_tokens":126},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2267,"output_tokens":2272},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2267,"output_tokens":234}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Beza? Yes, ma'am. Hello, Beza. How are you doing today? That's that's the ring. That's so good to hear. I'm sorry. I was just calling you today. I actually tried calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct? Yes. So if you... I believe you've already downloaded the invoice if... So that I could explain it to you further if it will be okay for you if you also pull up your... Or open the invoice as well. Thank you so much. Okay. Alright. So the invoice that you're seeing when you go to page number four... So in... The invoice that you're seeing is the... Your service or your current service from October 16 to October 31. The invoice is... If you go to the page number four, that's where you're going to see all the description of the charges of... Or the invoice. It will say there that the invoice that you received is from your service or recurring service from October 15 to October 31. Yes. Because... Alright. Let me just go ahead and check here further. Hold on. So after... Since the... That... Since your billing start date is October 15, and we sent out invoice for October invoice starting... I mean, every first of the, first day of the month, and your billing, start date is only fifteen to thirty, that's, the only recurring invoice or charges that you're gonna have this month of October. And for coming... Uh-huh. And coming November... Go ahead. No. It's fine. You go ahead. Yeah. It's the GST. Oh, on our website, the GST is already included. So the total pricing that you are seeing on the website is... Has already added GST. But since Give me... Hold on. Just give me one second. Give me... Yeah. It's for the one month. However, for your invoice, since your billing just started 15, that's only the... You will only be... You will only get billed from '15 to thirty first. And no. By this time of... Alright. So your billing start October 15. Okay? So that's the time that you're gonna pay for the service. Okay? Since you... And let me just check here. Because your first month is free. Alright? So... Uh-huh. So since the service was activate, let me just say, October 14. October 14, your your free month... Your first free month is up until October 14. That's why your billing start is October 15. So for the month of October, you'll only get the... You'll only get billed for your service from October 15 to October 31. However, for the next month, which is the month of November, That's the time that you're gonna be charged or get billed for the whole month. Yeah. We just want... Hold on. One second, please. Let me check here. One second. It's still actually the same. $79.95 on the website. Yeah. Fifteen percent. Yeah. 15%. So by November, you'll have 15% discount from 79 dollars and 95¢. Oh, hold on. Just give me one second. Let me just review your account again. Hold on. Okay. Alright. So the first month, your first month of discount has started the the day that you were charged. So let's say, for example, I was just seeing here. Hold on. I'm sorry, Basil. Is there any way that you could go through a, you know, somehow more One moment, please. Hello, Basil. So your first charge... If you could still remember your first charge, that's already discounted. So that's the first month of your 15% discount. So your remaining five months with 15% discount will start from November to March. So that covers or that completes your six months 15% discount. I'm sorry? No. You're not gonna receive another bill for the month of October. You have already received it, and we send... The system sends that out every first day of the month. So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount. Alright? Mhmm. Till March. You... Till the month of March, you will use... Have 15% discount off of your plan. Yeah. Because we want to maximize your discounted price. So instead of discounting you for just fifteen days, we have decided to discount you the whole amount. It's actually prorated, and it's all... Also a system generated. So the system computes your, prorated amount of days used on the service for this month. So, even though Let me just compute that. So that's $79.95... Cents minus 15% discount. One moment, please. So you only get billed for $67.96. So that's seventy $9... Yeah. $67.96. Yes. You're correct. Yes. Give me also one hold on. Are we good now? Is there any... Do you still have any queries or not clear about your current invoice? I'm sorry? Mhmm. Mhmm. Oh, yeah. I really... Yeah. Sure. I... Mhmm. No worries. I'll take a look into this as the system... As this is a system generated, I will review it for you, and we'll get back to you later on Monday. Okay? Alright. Thank you so much. It's either Monday or Tuesday. Alright? Thank you so much. There's no need to call us back. I'll be the one to call you again probably by Tuesday. Thank you so much. Thank you. Anything else I can help you with today? Alright. Okay. Thank you so much. Have a great weekend, Basil. 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Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Beza? Yes, ma'am.\n\nHello, Beza. How are you doing today? That's that's the ring. That's so good to hear. I'm sorry.\n\nI was just calling you today. I actually tried calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct? Yes.\n\nSo if you... I believe you've already downloaded the invoice if... So that I could explain it to you further if it will be okay for you if you also pull up your... Or open the invoice as well. Thank you so much.\n\nOkay. Alright. So the invoice that you're seeing when you go to page number four... So in... The invoice that you're seeing is the...\n\nYour service or your current service from October 16 to October 31. The invoice is... If you go to the page number four, that's where you're going to see all the description of the charges of... Or the invoice. It will say there that the invoice that you received is from your service or recurring service from October 15 to October 31.\n\nYes. Because... Alright. Let me just go ahead and check here further. Hold on.\n\nSo after... Since the... That... Since your billing start date is October 15, and we sent out invoice for October invoice starting... I mean, every first of the, first day of the month, and your billing, start date is only fifteen to thirty, that's, the only recurring invoice or charges that you're gonna have this month of October.\n\nAnd for coming... Uh-huh. And coming November... Go ahead. No.\n\nIt's fine. You go ahead. Yeah. It's the GST. Oh, on our website, the GST is already included.\n\nSo the total pricing that you are seeing on the website is... Has already added GST. But since Give me... Hold on. Just give me one second.\n\nGive me... Yeah. It's for the one month. However, for your invoice, since your billing just started 15, that's only the... You will only be...\n\nYou will only get billed from '15 to thirty first. And no. By this time of... Alright. So your billing start October 15.\n\nOkay? So that's the time that you're gonna pay for the service. Okay? Since you... And let me just check here.\n\nBecause your first month is free. Alright? So... Uh-huh. So since the service was activate, let me just say, October 14.\n\nOctober 14, your your free month... Your first free month is up until October 14. That's why your billing start is October 15. So for the month of October, you'll only get the... You'll only get billed for your service from October 15 to October 31.\n\nHowever, for the next month, which is the month of November, That's the time that you're gonna be charged or get billed for the whole month. Yeah. We just want... Hold on. One second, please.\n\nLet me check here. One second. It's still actually the same. $79.95 on the website. Yeah.\n\nFifteen percent. Yeah. 15%. So by November, you'll have 15% discount from 79 dollars and 95¢. Oh, hold on.\n\nJust give me one second. Let me just review your account again. Hold on. Okay. Alright.\n\nSo the first month, your first month of discount has started the the day that you were charged. So let's say, for example, I was just seeing here. Hold on. I'm sorry, Basil. Is there any way that you could go through a, you know, somehow more One moment, please.\n\nHello, Basil. So your first charge... If you could still remember your first charge, that's already discounted. So that's the first month of your 15% discount. So your remaining five months with 15% discount will start from November to March.\n\nSo that covers or that completes your six months 15% discount. I'm sorry? No. You're not gonna receive another bill for the month of October. You have already received it, and we send...\n\nThe system sends that out every first day of the month. So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount. Alright? Mhmm. Till March.\n\nYou... Till the month of March, you will use... Have 15% discount off of your plan. Yeah. Because we want to maximize your discounted price.\n\nSo instead of discounting you for just fifteen days, we have decided to discount you the whole amount. It's actually prorated, and it's all... Also a system generated. So the system computes your, prorated amount of days used on the service for this month. So, even though Let me just compute that.\n\nSo that's $79.95... Cents minus 15% discount. One moment, please. So you only get billed for $67.96. So that's seventy $9...\n\nYeah. $67.96. Yes. You're correct. Yes.\n\nGive me also one hold on. Are we good now? Is there any... Do you still have any queries or not clear about your current invoice? I'm sorry?\n\nMhmm. Mhmm. Oh, yeah. I really... Yeah.\n\nSure. I... Mhmm. No worries. I'll take a look into this as the system...\n\nAs this is a system generated, I will review it for you, and we'll get back to you later on Monday. Okay? Alright. Thank you so much. It's either Monday or Tuesday.\n\nAlright? Thank you so much. There's no need to call us back. I'll be the one to call you again probably by Tuesday. Thank you so much.\n\nThank you. Anything else I can help you with today? Alright. Okay. Thank you so much.\n\nHave a great weekend, Basil. Bye bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.07970196008682251},{"text":"Good morning.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.26442012190818787},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.1999998,"end":5.94,"sentiment":"neutral","sentiment_score":0.14707045919365352},{"text":"May I speak with Beza?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11543900817632675},{"text":"Yes, ma'am.","start":8.72,"end":9.44,"sentiment":"neutral","sentiment_score":0.1706204041838646}],"sentiment":"neutral","sentiment_score":0.15003222031028648,"num_words":19,"start":2.32,"end":9.44},{"sentences":[{"text":"Hello, Beza.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.3143100440502167},{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"positive","sentiment_score":0.36045071482658386},{"text":"That's that's the ring.","start":13.679999,"end":15.12,"sentiment":"positive","sentiment_score":0.3773738294839859},{"text":"That's so good to hear.","start":15.12,"end":16.725,"sentiment":"positive","sentiment_score":0.689895236492157},{"text":"I'm sorry.","start":16.785,"end":17.505,"sentiment":"neutral","sentiment_score":0.02131059020757675}],"sentiment":"positive","sentiment_score":0.41291479683584636,"num_words":18,"start":9.44,"end":17.505},{"sentences":[{"text":"I was just calling you today.","start":17.505,"end":20.085,"sentiment":"neutral","sentiment_score":-0.003949005156755447},{"text":"I actually tried calling, but it was just routed to voice mail.","start":20.785,"end":23.904999,"sentiment":"neutral","sentiment_score":-0.013854242706050476},{"text":"But, yeah, I've actually received your email and about your inquiry about the invoice that you have received.","start":23.904999,"end":31.3,"sentiment":"neutral","sentiment_score":0.05526258755061361},{"text":"Correct?","start":31.36,"end":31.86,"sentiment":"neutral","sentiment_score":0.05178438127040863},{"text":"Yes.","start":34.0,"end":34.5,"sentiment":"neutral","sentiment_score":0.05036364495754242}],"sentiment":"neutral","sentiment_score":0.02386656996646994,"num_words":38,"start":17.505,"end":34.5},{"sentences":[{"text":"So if you...","start":34.72,"end":36.5,"sentiment":"neutral","sentiment_score":0.02776135380069415},{"text":"I believe you've already downloaded the invoice if...","start":36.8,"end":40.4,"sentiment":"neutral","sentiment_score":0.013940472272224724},{"text":"So that I could explain it to you further if it will be okay for you if you also pull up your...","start":40.4,"end":46.835,"sentiment":"neutral","sentiment_score":0.04617684448815205},{"text":"Or open the invoice as well.","start":46.835,"end":48.855,"sentiment":"neutral","sentiment_score":0.0181832667440176},{"text":"Thank you so much.","start":51.635,"end":52.855,"sentiment":"positive","sentiment_score":0.5690402090549469}],"sentiment":"neutral","sentiment_score":0.08362695011635159,"num_words":43,"start":34.72,"end":52.855},{"sentences":[{"text":"Okay.","start":68.6,"end":69.0,"sentiment":"neutral","sentiment_score":0.03372351825237274},{"text":"Alright.","start":69.0,"end":69.5,"sentiment":"neutral","sentiment_score":0.03161338344216347},{"text":"So the invoice that you're seeing when you go to page number four...","start":69.995,"end":74.895004,"sentiment":"neutral","sentiment_score":0.011599775761939012},{"text":"So in...","start":75.755005,"end":76.235,"sentiment":"neutral","sentiment_score":-0.003683605929836631},{"text":"The invoice that you're seeing is the...","start":76.235,"end":78.495,"sentiment":"neutral","sentiment_score":-0.005876554109688316}],"sentiment":"neutral","sentiment_score":0.006984620665510495,"num_words":24,"start":68.6,"end":78.495},{"sentences":[{"text":"Your service or your current service from October 16 to October 31.","start":78.715004,"end":84.41501,"sentiment":"neutral","sentiment_score":-0.012628109815220038},{"text":"The invoice is...","start":90.1,"end":90.979996,"sentiment":"neutral","sentiment_score":-0.016620520502328873},{"text":"If you go to the page number four, that's where you're going to see all the description of the charges of...","start":90.979996,"end":96.82,"sentiment":"neutral","sentiment_score":-0.0065584282135768305},{"text":"Or the invoice.","start":96.82,"end":97.72,"sentiment":"neutral","sentiment_score":-0.012713980550567308},{"text":"It will say there that the invoice that you received is from your service or recurring service from October 15 to October 31.","start":99.875,"end":109.175,"sentiment":"neutral","sentiment_score":-0.010318073241607002}],"sentiment":"neutral","sentiment_score":-0.009912637064248444,"num_words":62,"start":78.715004,"end":109.175},{"sentences":[{"text":"Yes.","start":118.42,"end":118.92,"sentiment":"neutral","sentiment_score":0.013222030363976955},{"text":"Because...","start":119.06,"end":119.56,"sentiment":"neutral","sentiment_score":-0.0006667124107480049},{"text":"Alright.","start":124.579994,"end":125.079994,"sentiment":"neutral","sentiment_score":0.02514997124671936},{"text":"Let me just go ahead and check here further.","start":125.7,"end":128.585,"sentiment":"neutral","sentiment_score":0.01507423362798161},{"text":"Hold on.","start":128.585,"end":129.245,"sentiment":"neutral","sentiment_score":-0.007120928727090359}],"sentiment":"neutral","sentiment_score":0.011366538171257292,"num_words":14,"start":118.42,"end":129.245},{"sentences":[{"text":"So after...","start":134.905,"end":135.725,"sentiment":"neutral","sentiment_score":-0.011469576973468065},{"text":"Since the...","start":135.865,"end":137.245,"sentiment":"neutral","sentiment_score":-0.015795080456882715},{"text":"That...","start":137.625,"end":137.945,"sentiment":"neutral","sentiment_score":-0.013481552712619305},{"text":"Since your billing start date is October 15, and we sent out invoice for October invoice starting...","start":137.945,"end":147.55,"sentiment":"neutral","sentiment_score":-0.022736606133334777},{"text":"I mean, every first of the, first day of the month, and your billing, start date is only fifteen to thirty, that's, the only recurring invoice or charges that you're gonna have this month of October.","start":147.61,"end":159.235,"sentiment":"neutral","sentiment_score":-0.01195240615763598}],"sentiment":"neutral","sentiment_score":-0.015255513681291506,"num_words":58,"start":134.905,"end":159.235},{"sentences":[{"text":"And for coming...","start":159.775,"end":161.075,"sentiment":"neutral","sentiment_score":-0.01602800004184246},{"text":"Uh-huh.","start":161.215,"end":161.715,"sentiment":"neutral","sentiment_score":-0.020930102095007896},{"text":"And coming November...","start":162.175,"end":163.315,"sentiment":"neutral","sentiment_score":0.002609290803472201},{"text":"Go ahead.","start":164.495,"end":165.155,"sentiment":"neutral","sentiment_score":0.04769380949437618},{"text":"No.","start":167.855,"end":168.015,"sentiment":"neutral","sentiment_score":-0.1806427091360092}],"sentiment":"neutral","sentiment_score":-0.01464413199573755,"num_words":10,"start":159.775,"end":168.015},{"sentences":[{"text":"It's fine.","start":168.015,"end":168.495,"sentiment":"neutral","sentiment_score":0.0804758071899414},{"text":"You go ahead.","start":168.495,"end":169.235,"sentiment":"neutral","sentiment_score":0.19145802160104117},{"text":"Yeah.","start":182.075,"end":182.395,"sentiment":"neutral","sentiment_score":-0.018541589379310608},{"text":"It's the GST.","start":182.395,"end":183.375,"sentiment":"neutral","sentiment_score":-0.020006828630963962},{"text":"Oh, on our website, the GST is already included.","start":195.69,"end":199.06999,"sentiment":"neutral","sentiment_score":-0.013862083769506879}],"sentiment":"neutral","sentiment_score":0.029555824999180105,"num_words":18,"start":168.015,"end":199.06999},{"sentences":[{"text":"So the total pricing that you are seeing on the website is...","start":199.45,"end":202.73,"sentiment":"neutral","sentiment_score":-0.02019102405756712},{"text":"Has already added GST.","start":202.73,"end":204.75,"sentiment":"neutral","sentiment_score":-0.03936694748699665},{"text":"But since Give me...","start":205.84999,"end":230.01999,"sentiment":"neutral","sentiment_score":-0.03897920623421669},{"text":"Hold on.","start":230.01999,"end":230.65999,"sentiment":"neutral","sentiment_score":-0.031450267881155014},{"text":"Just give me one second.","start":230.65999,"end":231.87999,"sentiment":"neutral","sentiment_score":-0.028946292400360108}],"sentiment":"neutral","sentiment_score":-0.028270700049621088,"num_words":27,"start":199.45,"end":231.87999},{"sentences":[{"text":"Give me...","start":238.40501,"end":239.145,"sentiment":"neutral","sentiment_score":-0.0363030768930912},{"text":"Yeah.","start":245.445,"end":245.76501,"sentiment":"neutral","sentiment_score":-0.0020776689052581787},{"text":"It's for the one month.","start":245.76501,"end":246.725,"sentiment":"neutral","sentiment_score":-0.004911788180470466},{"text":"However, for your invoice, since your billing just started 15, that's only the...","start":246.725,"end":252.48,"sentiment":"neutral","sentiment_score":-0.07108057748812896},{"text":"You will only be...","start":253.73999,"end":255.02,"sentiment":"neutral","sentiment_score":-0.050871764309704304}],"sentiment":"neutral","sentiment_score":-0.04907109312713146,"num_words":25,"start":238.40501,"end":255.02},{"sentences":[{"text":"You will only get billed from '15 to thirty first.","start":255.02,"end":258.0,"sentiment":"neutral","sentiment_score":-0.13956208601593972},{"text":"And no.","start":260.54,"end":262.635,"sentiment":"neutral","sentiment_score":-0.11746777594089508},{"text":"By this time of...","start":262.635,"end":263.835,"sentiment":"neutral","sentiment_score":-0.09454743564128876},{"text":"Alright.","start":263.835,"end":264.335,"sentiment":"neutral","sentiment_score":-0.002588859526440501},{"text":"So your billing start October 15.","start":264.395,"end":267.85504,"sentiment":"neutral","sentiment_score":0.0002834169814984004}],"sentiment":"neutral","sentiment_score":-0.08737541357581706,"num_words":23,"start":255.02,"end":267.85504},{"sentences":[{"text":"Okay?","start":267.915,"end":268.315,"sentiment":"neutral","sentiment_score":0.01206664927303791},{"text":"So that's the time that you're gonna pay for the service.","start":268.315,"end":271.935,"sentiment":"neutral","sentiment_score":0.009496752881783654},{"text":"Okay?","start":272.635,"end":273.135,"sentiment":"neutral","sentiment_score":0.011140216141939163},{"text":"Since you...","start":273.275,"end":274.315,"sentiment":"neutral","sentiment_score":-0.0012107528746128082},{"text":"And let me just check here.","start":274.315,"end":278.96,"sentiment":"neutral","sentiment_score":0.02370811967800061}],"sentiment":"neutral","sentiment_score":0.012738017115875013,"num_words":21,"start":267.915,"end":278.96},{"sentences":[{"text":"Because your first month is free.","start":278.96,"end":282.02,"sentiment":"neutral","sentiment_score":0.05100184058149656},{"text":"Alright?","start":283.04,"end":283.54,"sentiment":"neutral","sentiment_score":0.050181999802589417},{"text":"So...","start":284.0,"end":284.5,"sentiment":"neutral","sentiment_score":0.006496892310678959},{"text":"Uh-huh.","start":284.56,"end":285.06,"sentiment":"neutral","sentiment_score":-0.007777605205774307},{"text":"So since the service was activate, let me just say, October 14.","start":285.12,"end":289.995,"sentiment":"neutral","sentiment_score":0.012470444664359093}],"sentiment":"neutral","sentiment_score":0.024026555541370596,"num_words":21,"start":278.96,"end":289.995},{"sentences":[{"text":"October 14, your your free month...","start":290.295,"end":293.195,"sentiment":"neutral","sentiment_score":0.006761224164317052},{"text":"Your first free month is up until October 14.","start":293.975,"end":297.835,"sentiment":"neutral","sentiment_score":0.018142157544692356},{"text":"That's why your billing start is October 15.","start":298.055,"end":301.255,"sentiment":"neutral","sentiment_score":0.021210928913205862},{"text":"So for the month of October, you'll only get the...","start":301.255,"end":304.54,"sentiment":"neutral","sentiment_score":0.009953095205128193},{"text":"You'll only get billed for your service from October 15 to October 31.","start":304.68,"end":311.24,"sentiment":"neutral","sentiment_score":-0.0387557575192589}],"sentiment":"neutral","sentiment_score":-0.0006686891631587692,"num_words":46,"start":290.295,"end":311.24},{"sentences":[{"text":"However, for the next month, which is the month of November, That's the time that you're gonna be charged or get billed for the whole month.","start":311.24,"end":320.20502,"sentiment":"neutral","sentiment_score":-0.1265869475901127},{"text":"Yeah.","start":330.85,"end":331.35,"sentiment":"neutral","sentiment_score":-0.08290982991456985},{"text":"We just want...","start":331.41,"end":332.47,"sentiment":"negative","sentiment_score":-0.5089682340621948},{"text":"Hold on.","start":337.41,"end":339.81,"sentiment":"neutral","sentiment_score":-0.17070409655570984},{"text":"One second, please.","start":339.81,"end":340.905,"sentiment":"neutral","sentiment_score":-0.110860176384449}],"sentiment":"neutral","sentiment_score":-0.15928753976311003,"num_words":35,"start":311.24,"end":340.905},{"sentences":[{"text":"Let me check here.","start":361.08,"end":362.52,"sentiment":"neutral","sentiment_score":-0.021930160466581583},{"text":"One second.","start":362.52,"end":363.66,"sentiment":"neutral","sentiment_score":-0.011410762090235949},{"text":"It's still actually the same.","start":372.345,"end":373.785,"sentiment":"neutral","sentiment_score":-0.03137450851500034},{"text":"$79.95 on the website.","start":373.785,"end":376.845,"sentiment":"neutral","sentiment_score":-0.027890560682862997},{"text":"Yeah.","start":384.28,"end":384.68002,"sentiment":"neutral","sentiment_score":0.02782570943236351}],"sentiment":"neutral","sentiment_score":-0.021946952620055526,"num_words":16,"start":361.08,"end":384.68002},{"sentences":[{"text":"Fifteen percent.","start":384.68002,"end":385.58002,"sentiment":"neutral","sentiment_score":0.022921941243112087},{"text":"Yeah.","start":386.12,"end":386.52002,"sentiment":"neutral","sentiment_score":0.03385218605399132},{"text":"15%.","start":386.52002,"end":387.48,"sentiment":"neutral","sentiment_score":0.04537557810544968},{"text":"So by November, you'll have 15% discount from 79 dollars and 95¢.","start":387.48,"end":392.655,"sentiment":"neutral","sentiment_score":0.031125486235726963},{"text":"Oh, hold on.","start":404.01498,"end":404.655,"sentiment":"neutral","sentiment_score":-0.09443917373816173}],"sentiment":"neutral","sentiment_score":0.010229693001343144,"num_words":19,"start":384.68002,"end":404.655},{"sentences":[{"text":"Just give me one second.","start":404.655,"end":405.535,"sentiment":"neutral","sentiment_score":-0.0573130264878273},{"text":"Let me just review your account again.","start":405.535,"end":407.055,"sentiment":"neutral","sentiment_score":-0.025131759100726674},{"text":"Hold on.","start":407.055,"end":407.52,"sentiment":"neutral","sentiment_score":-0.006733194924890995},{"text":"Okay.","start":411.19998,"end":411.69998,"sentiment":"neutral","sentiment_score":0.0220585223287344},{"text":"Alright.","start":422.805,"end":423.305,"sentiment":"neutral","sentiment_score":0.029183393344283104}],"sentiment":"neutral","sentiment_score":-0.02654449502006173,"num_words":16,"start":404.655,"end":423.305},{"sentences":[{"text":"So the first month, your first month of discount has started the the day that you were charged.","start":423.605,"end":432.885,"sentiment":"neutral","sentiment_score":0.013671454870038562},{"text":"So let's say, for example, I was just seeing here.","start":432.885,"end":436.72,"sentiment":"neutral","sentiment_score":-0.023597166314721106},{"text":"Hold on.","start":436.72,"end":437.46002,"sentiment":"neutral","sentiment_score":-0.06393305957317352},{"text":"I'm sorry, Basil.","start":439.2,"end":440.24002,"sentiment":"neutral","sentiment_score":-0.23533145586649576},{"text":"Is there any way that you could go through a, you know, somehow more One moment, please.","start":440.24002,"end":454.955,"sentiment":"neutral","sentiment_score":-0.16164217878352194}],"sentiment":"neutral","sentiment_score":-0.07143326003104448,"num_words":50,"start":423.605,"end":454.955},{"sentences":[{"text":"Hello, Basil.","start":467.44,"end":468.34,"sentiment":"neutral","sentiment_score":0.00828550010919571},{"text":"So your first charge...","start":468.47998,"end":469.75998,"sentiment":"neutral","sentiment_score":0.0040202378295362},{"text":"If you could still remember your first charge, that's already discounted.","start":469.75998,"end":472.97998,"sentiment":"neutral","sentiment_score":0.017567903142083775},{"text":"So that's the first month of your 15% discount.","start":473.03998,"end":476.34,"sentiment":"neutral","sentiment_score":0.07002774419056045},{"text":"So your remaining five months with 15% discount will start from November to March.","start":477.04498,"end":482.82498,"sentiment":"neutral","sentiment_score":0.09787394212824958}],"sentiment":"neutral","sentiment_score":0.0556595943402499,"num_words":40,"start":467.44,"end":482.82498},{"sentences":[{"text":"So that covers or that completes your six months 15% discount.","start":482.88498,"end":487.225,"sentiment":"neutral","sentiment_score":0.13484862379052423},{"text":"I'm sorry?","start":492.27,"end":492.93,"sentiment":"neutral","sentiment_score":-0.09660547599196434},{"text":"No.","start":498.83,"end":499.22998,"sentiment":"negative","sentiment_score":-0.55320143699646},{"text":"You're not gonna receive another bill for the month of October.","start":499.22998,"end":504.21,"sentiment":"negative","sentiment_score":-0.5425674840807915},{"text":"You have already received it, and we send...","start":505.385,"end":507.785,"sentiment":"neutral","sentiment_score":0.12008558306843042}],"sentiment":"neutral","sentiment_score":-0.1294131875038147,"num_words":33,"start":482.88498,"end":507.785},{"sentences":[{"text":"The system sends that out every first day of the month.","start":507.785,"end":511.165,"sentiment":"neutral","sentiment_score":0.22553776340051132},{"text":"So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount.","start":511.305,"end":522.3,"sentiment":"neutral","sentiment_score":0.2761750150294531},{"text":"Alright?","start":528.36005,"end":528.86005,"sentiment":"neutral","sentiment_score":0.15149793028831482},{"text":"Mhmm.","start":534.145,"end":534.645,"sentiment":"neutral","sentiment_score":0.039312828332185745},{"text":"Till March.","start":538.22504,"end":539.025,"sentiment":"neutral","sentiment_score":0.02042564656585455}],"sentiment":"neutral","sentiment_score":0.23645146568823192,"num_words":36,"start":507.785,"end":539.025},{"sentences":[{"text":"You...","start":539.025,"end":539.34503,"sentiment":"neutral","sentiment_score":0.014956694096326828},{"text":"Till the month of March, you will use...","start":539.34503,"end":542.965,"sentiment":"neutral","sentiment_score":0.024494862533174455},{"text":"Have 15% discount off of your plan.","start":543.10504,"end":547.19,"sentiment":"neutral","sentiment_score":0.1401446344596999},{"text":"Yeah.","start":555.49005,"end":555.73004,"sentiment":"neutral","sentiment_score":0.0680617019534111},{"text":"Because we want to maximize your discounted price.","start":555.73004,"end":558.69,"sentiment":"neutral","sentiment_score":0.21022039279341698}],"sentiment":"neutral","sentiment_score":0.11767011519521475,"num_words":25,"start":539.025,"end":558.69},{"sentences":[{"text":"So instead of discounting you for just fifteen days, we have decided to discount you the whole amount.","start":558.69,"end":566.185,"sentiment":"neutral","sentiment_score":0.024376142356130812},{"text":"It's actually prorated, and it's all...","start":584.19,"end":586.85004,"sentiment":"neutral","sentiment_score":0.01764175881786893},{"text":"Also a system generated.","start":587.07,"end":589.25,"sentiment":"neutral","sentiment_score":0.014059560606256127},{"text":"So the system computes your, prorated amount of days used on the service for this month.","start":589.755,"end":596.735,"sentiment":"neutral","sentiment_score":0.04855494783259928},{"text":"So, even though Let me just compute that.","start":597.275,"end":609.05,"sentiment":"neutral","sentiment_score":-0.0037828413769602776}],"sentiment":"neutral","sentiment_score":0.02591299600093267,"num_words":52,"start":558.69,"end":609.05},{"sentences":[{"text":"So that's $79.95...","start":609.05,"end":612.49,"sentiment":"neutral","sentiment_score":0.0015229711619516213},{"text":"Cents minus 15% discount.","start":612.49,"end":616.02997,"sentiment":"neutral","sentiment_score":-0.018701346591114998},{"text":"One moment, please.","start":616.565,"end":617.705,"sentiment":"neutral","sentiment_score":0.011747966830929123},{"text":"So you only get billed for $67.96.","start":619.285,"end":626.025,"sentiment":"neutral","sentiment_score":0.0257308693336589},{"text":"So that's seventy 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on.","start":658.67505,"end":660.53503,"sentiment":"neutral","sentiment_score":0.030166896680990856},{"text":"Are we good now?","start":675.85504,"end":676.91504,"sentiment":"neutral","sentiment_score":0.1389465481042862},{"text":"Is there any...","start":677.215,"end":678.275,"sentiment":"neutral","sentiment_score":0.03547640765706698},{"text":"Do you still have any queries or not clear about your current invoice?","start":680.015,"end":684.115,"sentiment":"neutral","sentiment_score":-0.024196716885154065},{"text":"I'm sorry?","start":699.82,"end":700.56,"sentiment":"neutral","sentiment_score":-0.10711122676730156}],"sentiment":"neutral","sentiment_score":0.011229893658310175,"num_words":28,"start":658.67505,"end":700.56},{"sentences":[{"text":"Mhmm.","start":742.515,"end":743.015,"sentiment":"neutral","sentiment_score":-0.059347569942474365},{"text":"Mhmm.","start":760.47504,"end":760.97504,"sentiment":"neutral","sentiment_score":-0.029444511979818344},{"text":"Oh, yeah.","start":762.395,"end":763.11505,"sentiment":"neutral","sentiment_score":-0.009113334119319916},{"text":"I really...","start":763.11505,"end":763.835,"sentiment":"neutral","sentiment_score":-0.015623695217072964},{"text":"Yeah.","start":763.835,"end":764.075,"sentiment":"neutral","sentiment_score":-0.01298361923545599}],"sentiment":"neutral","sentiment_score":-0.021607108547219207,"num_words":7,"start":742.515,"end":764.075},{"sentences":[{"text":"Sure.","start":764.075,"end":764.575,"sentiment":"neutral","sentiment_score":-0.0203558262437582},{"text":"I...","start":764.955,"end":765.455,"sentiment":"neutral","sentiment_score":-0.11236852407455444},{"text":"Mhmm.","start":767.835,"end":768.335,"sentiment":"neutral","sentiment_score":-0.0876181423664093},{"text":"No worries.","start":771.8,"end":772.52,"sentiment":"neutral","sentiment_score":-0.00584268756210804},{"text":"I'll take a look into this as the 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Tuesday.","start":786.155,"end":788.235,"sentiment":"neutral","sentiment_score":0.14860892593860625}],"sentiment":"neutral","sentiment_score":0.11328717891592532,"num_words":32,"start":775.08,"end":788.235},{"sentences":[{"text":"Alright?","start":788.235,"end":788.735,"sentiment":"neutral","sentiment_score":0.14279739558696747},{"text":"Thank you so much.","start":791.03503,"end":791.91504,"sentiment":"positive","sentiment_score":0.47540661692619324},{"text":"There's no need to call us back.","start":791.91504,"end":793.195,"sentiment":"neutral","sentiment_score":0.22314246424606868},{"text":"I'll be the one to call you again probably by Tuesday.","start":793.195,"end":796.09503,"sentiment":"neutral","sentiment_score":0.18418986892158334},{"text":"Thank you so much.","start":798.235,"end":799.455,"sentiment":"positive","sentiment_score":0.6156187951564789}],"sentiment":"neutral","sentiment_score":0.299814253769539,"num_words":27,"start":788.235,"end":799.455},{"sentences":[{"text":"Thank you.","start":801.38995,"end":801.87,"sentiment":"positive","sentiment_score":0.4172191619873047},{"text":"Anything else I can help you with today?","start":801.87,"end":803.64996,"sentiment":"neutral","sentiment_score":0.2817410845309496},{"text":"Alright.","start":806.02997,"end":806.52997,"sentiment":"neutral","sentiment_score":0.2753872573375702},{"text":"Okay.","start":807.47,"end":807.87,"sentiment":"neutral","sentiment_score":0.3091713786125183},{"text":"Thank you so much.","start":807.87,"end":808.75,"sentiment":"positive","sentiment_score":0.5862691625952721}],"sentiment":"positive","sentiment_score":0.37612514290958643,"num_words":16,"start":801.38995,"end":808.75},{"sentences":[{"text":"Have a great weekend, Basil.","start":808.75,"end":811.62994,"sentiment":"positive","sentiment_score":0.7340374827384949},{"text":"Bye bye for now.","start":811.62994,"end":812.76996,"sentiment":"neutral","sentiment_score":0.2957994267344475}],"sentiment":"positive","sentiment_score":0.5392650134033627,"num_words":9,"start":808.75,"end":812.76996}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yes. Speaking. Yeah. I'm good. No worries at all. Yeah. Yeah. Yeah. Yeah. No worries at all. Yeah. Tell me. Sorry? October 15 to October 31. Okay. Okay. So it's a half day, then it would be... K. Okay. Yeah. But the... Yeah. Tell me tell me tell me tell me. No. I'm I'm talking about the the GST part somewhere around the... The taxes added $4. Right? Somewhere around $4. So the... When I do the first time payment, it was not there, actually. It was, like, the 68 something and plus 20, like, that's, like, what I paid. But this is somewhere around the... This is not this is somewhere around the the 39 will be there. It will be, like, almost almost 80, actually. The price will be 80, the half of the price. If you are looking the... What I'm getting the offer is somewhere around 68, what I believe. 68 point something or 69 point something. The price is longer, I believe. So one month. Right? You are talking about the one month. Tristan doctor. K. K. So what is the offer price for this? What is the website prices? What you are including including the GST. Right? What you are... But this seems to be much more than, actually. That's what I'm asking. So that was I got the contract, but this is something seems to be very, like, be waiting from, actually. No. 79. But I'm getting the six months, it is 68. I got the offer for six months. But where where is the fifteen percent rate of offers here, actually? The 15 to 31, there is no offer in there, actually. Why should I pay 39.86? Yeah. Sorry? Yeah. So another will be November 2? Another billing offer I I will get it now from November 2? So March end, you are telling. Till March end. Okay. So that's the reason October month. Right now, it's up fifteen days of... I didn't have that one. Right? But the the website price, it still seems to be high for me, actually, like, the fifteen days. That's why I'm asking, like, 43 means something around 80 something like that. Right? The website price is half of the month, actually, exactly. Fifteen to thirty months, exactly half of the month. Okay. Let me... So so the next month, what would be my... The... Is it 68 or plus GST will come or does... It could be 60 or sixty nine? 69. It's the plus GST. That's the plus GST. Right? Like, that is... That price including GST. Right? Okay. But it... This is something different in there. Couldn't I say I'm also GST one, actually? I'm not sure. Okay. Fine. So... Okay. Let me see. Yeah. That one. I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added. That's why I got confused again. So if you are... The the Wi Fi will... It's exactly half of doing the 39 point something is there. That is the 79. 59.86. 52. That is $70.79.72. It's already half of the thing. Then your website showing with 79.72, it's including GST. But in the invoice that is showing, that again added by GST again, $4. That's why I got confused actually. So I didn't... This week, what what what I get that one, the October 1531, half of the month. So it is it is $79 per month, 17 is already priced, then plus GST also added. So I'm not getting the 15% offer and not only not giving 50 percentage offer and plus GST is also added. Yeah. No worries. Thank you. Yeah. No worries at all. Yeah. Thank you, bud. Thank you. Bye. No. No. No worries. Have a big weekend too. Thank you. Bye 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Yeah. Yes. Speaking. Yeah.\n\nI'm good. No worries at all. Yeah. Yeah. Yeah.\n\nYeah. No worries at all. Yeah. Tell me. Sorry?\n\nOctober 15 to October 31. Okay. Okay. So it's a half day, then it would be... K.\n\nOkay. Yeah. But the... Yeah. Tell me tell me tell me tell me.\n\nNo. I'm I'm talking about the the GST part somewhere around the... The taxes added $4. Right? Somewhere around $4.\n\nSo the... When I do the first time payment, it was not there, actually. It was, like, the 68 something and plus 20, like, that's, like, what I paid. But this is somewhere around the... This is not this is somewhere around the the 39 will be there.\n\nIt will be, like, almost almost 80, actually. The price will be 80, the half of the price. If you are looking the... What I'm getting the offer is somewhere around 68, what I believe. 68 point something or 69 point something.\n\nThe price is longer, I believe. So one month. Right? You are talking about the one month. Tristan doctor.\n\nK. K. So what is the offer price for this? What is the website prices? What you are including including the GST.\n\nRight? What you are... But this seems to be much more than, actually. That's what I'm asking. So that was I got the contract, but this is something seems to be very, like, be waiting from, actually.\n\nNo. 79. But I'm getting the six months, it is 68. I got the offer for six months. But where where is the fifteen percent rate of offers here, actually?\n\nThe 15 to 31, there is no offer in there, actually. Why should I pay 39.86? Yeah. Sorry? Yeah.\n\nSo another will be November 2? Another billing offer I I will get it now from November 2? So March end, you are telling. Till March end. Okay.\n\nSo that's the reason October month. Right now, it's up fifteen days of... I didn't have that one. Right? But the the website price, it still seems to be high for me, actually, like, the fifteen days.\n\nThat's why I'm asking, like, 43 means something around 80 something like that. Right? The website price is half of the month, actually, exactly. Fifteen to thirty months, exactly half of the month. Okay.\n\nLet me... So so the next month, what would be my... The... Is it 68 or plus GST will come or does... It could be 60 or sixty nine?\n\n69. It's the plus GST. That's the plus GST. Right? Like, that is...\n\nThat price including GST. Right? Okay. But it... This is something different in there.\n\nCouldn't I say I'm also GST one, actually? I'm not sure. Okay. Fine. So...\n\nOkay. Let me see. Yeah. That one. I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added.\n\nThat's why I got confused again. So if you are... The the Wi Fi will... It's exactly half of doing the 39 point something is there. That is the 79.\n\n59.86. 52. That is $70.79.72. It's already half of the thing. Then your website showing with 79.72, it's including GST.\n\nBut in the invoice that is showing, that again added by GST again, $4. That's why I got confused actually. So I didn't... This week, what what what I get that one, the October 1531, half of the month. So it is it is $79 per month, 17 is already priced, then plus GST also added.\n\nSo I'm not getting the 15% offer and not only not giving 50 percentage offer and plus GST is also added. Yeah. No worries. Thank you. Yeah.\n\nNo worries at all. Yeah. Thank you, bud. Thank you. Bye.\n\nNo. No. No worries. Have a big weekend too. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.022352736443281177},{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07200396060943604},{"text":"Yes.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.08744363486766815},{"text":"Speaking.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.08099387586116791},{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.3588588833808899}],"sentiment":"neutral","sentiment_score":0.12433061823248863,"num_words":5,"start":1.1999999,"end":12.16},{"sentences":[{"text":"I'm good.","start":12.16,"end":12.82,"sentiment":"positive","sentiment_score":0.5025973916053772},{"text":"No worries at 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the...","start":185.315,"end":185.795,"sentiment":"neutral","sentiment_score":-0.025818961672484875},{"text":"When I do the first time payment, it was not there, actually.","start":185.795,"end":188.835,"sentiment":"neutral","sentiment_score":-0.22419221078356108},{"text":"It was, like, the 68 something and plus 20, like, that's, like, what I paid.","start":188.835,"end":194.695,"sentiment":"neutral","sentiment_score":-0.12481613035003344},{"text":"But this is somewhere around the...","start":205.69,"end":207.63,"sentiment":"neutral","sentiment_score":-0.04791208046178023},{"text":"This is not this is somewhere around the the 39 will be there.","start":207.77,"end":211.595,"sentiment":"neutral","sentiment_score":-0.07663308112667157}],"sentiment":"neutral","sentiment_score":-0.12287268636282533,"num_words":48,"start":185.315,"end":211.595},{"sentences":[{"text":"It will be, like, almost almost 80, 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November 2?","start":488.88998,"end":490.99,"sentiment":"neutral","sentiment_score":-0.005028119310736656},{"text":"Another billing offer I I will get it now from November 2?","start":494.80502,"end":498.185,"sentiment":"neutral","sentiment_score":-0.07138994242995977},{"text":"So March end, you are telling.","start":530.865,"end":536.05005,"sentiment":"neutral","sentiment_score":0.033155446561674275},{"text":"Till March end.","start":536.27,"end":537.25,"sentiment":"neutral","sentiment_score":0.02235659087697665},{"text":"Okay.","start":548.585,"end":548.905,"sentiment":"neutral","sentiment_score":0.08030880987644196}],"sentiment":"neutral","sentiment_score":-0.01930488439808999,"num_words":28,"start":488.88998,"end":548.905},{"sentences":[{"text":"So that's the reason October month.","start":548.905,"end":550.745,"sentiment":"neutral","sentiment_score":0.05723335718115171},{"text":"Right now, it's up fifteen days of...","start":550.745,"end":552.505,"sentiment":"neutral","sentiment_score":0.019550379099590436},{"text":"I didn't have that one.","start":552.505,"end":554.685,"sentiment":"neutral","sentiment_score":-0.05947618633508682},{"text":"Right?","start":554.825,"end":555.325,"sentiment":"neutral","sentiment_score":0.04096829146146774},{"text":"But the the website price, it still seems to be high for me, actually, like, the fifteen days.","start":563.61,"end":568.01,"sentiment":"neutral","sentiment_score":-0.16078449558052751}],"sentiment":"neutral","sentiment_score":-0.07216975037511941,"num_words":37,"start":548.905,"end":568.01},{"sentences":[{"text":"That's why I'm asking, like, 43 means something around 80 something like that.","start":568.01,"end":573.93,"sentiment":"neutral","sentiment_score":-0.0964740552008152},{"text":"Right?","start":573.93,"end":574.41,"sentiment":"neutral","sentiment_score":0.00794309377670288},{"text":"The website price is half of the month, actually, exactly.","start":574.41,"end":576.73,"sentiment":"neutral","sentiment_score":0.014772078953683376},{"text":"Fifteen to thirty months, exactly half of the month.","start":576.73,"end":578.99,"sentiment":"neutral","sentiment_score":0.03686921298503876},{"text":"Okay.","start":597.39,"end":597.55,"sentiment":"neutral","sentiment_score":0.02383894100785255}],"sentiment":"neutral","sentiment_score":-0.021848146365407634,"num_words":34,"start":568.01,"end":597.55},{"sentences":[{"text":"Let me...","start":597.55,"end":597.95,"sentiment":"neutral","sentiment_score":0.007613351568579674},{"text":"So so the next month, what would be my...","start":597.95,"end":601.41003,"sentiment":"neutral","sentiment_score":-0.03541657059556908},{"text":"The...","start":601.63,"end":601.79004,"sentiment":"neutral","sentiment_score":-0.03778134286403656},{"text":"Is it 68 or plus GST will come or does...","start":601.79004,"end":604.99,"sentiment":"neutral","sentiment_score":-0.02996648196130991},{"text":"It could be 60 or sixty nine?","start":604.99,"end":606.77,"sentiment":"neutral","sentiment_score":-0.0183291867641466}],"sentiment":"neutral","sentiment_score":-0.026526651794797386,"num_words":29,"start":597.55,"end":606.77},{"sentences":[{"text":"69.","start":626.96,"end":627.86,"sentiment":"neutral","sentiment_score":0.017323117703199387},{"text":"It's the plus GST.","start":631.52,"end":632.8,"sentiment":"neutral","sentiment_score":0.024597075302153826},{"text":"That's the plus GST.","start":632.8,"end":633.76,"sentiment":"neutral","sentiment_score":0.030157691333442926},{"text":"Right?","start":633.76,"end":634.095,"sentiment":"neutral","sentiment_score":0.04234122857451439},{"text":"Like, that is...","start":638.01495,"end":638.735,"sentiment":"neutral","sentiment_score":0.013945913563172022}],"sentiment":"neutral","sentiment_score":0.024655473346893605,"num_words":13,"start":626.96,"end":638.735},{"sentences":[{"text":"That price including GST.","start":638.735,"end":640.175,"sentiment":"neutral","sentiment_score":0.0029871584847569466},{"text":"Right?","start":640.175,"end":640.675,"sentiment":"neutral","sentiment_score":0.009019365534186363},{"text":"Okay.","start":643.615,"end":644.115,"sentiment":"neutral","sentiment_score":-0.0018515372648835184},{"text":"But it...","start":644.33496,"end":644.81494,"sentiment":"neutral","sentiment_score":-0.020041460171341896},{"text":"This is something different in there.","start":644.81494,"end":646.495,"sentiment":"neutral","sentiment_score":-0.10261455550789833}],"sentiment":"neutral","sentiment_score":-0.04547527079869594,"num_words":14,"start":638.735,"end":646.495},{"sentences":[{"text":"Couldn't I say I'm also GST one, actually?","start":646.495,"end":648.675,"sentiment":"neutral","sentiment_score":-0.058571807108819485},{"text":"I'm not sure.","start":649.88,"end":650.78,"sentiment":"neutral","sentiment_score":-0.12786528219779333},{"text":"Okay.","start":652.52,"end":652.84,"sentiment":"neutral","sentiment_score":-0.0060512591153383255},{"text":"Fine.","start":652.84,"end":653.34,"sentiment":"neutral","sentiment_score":0.009473737329244614},{"text":"So...","start":655.32,"end":655.64,"sentiment":"neutral","sentiment_score":-0.006909079849720001}],"sentiment":"neutral","sentiment_score":-0.061118350364267826,"num_words":14,"start":646.495,"end":655.64},{"sentences":[{"text":"Okay.","start":655.64,"end":655.88,"sentiment":"neutral","sentiment_score":0.0013625845313072205},{"text":"Let me see.","start":655.88,"end":656.36005,"sentiment":"neutral","sentiment_score":-0.001043997084101041},{"text":"Yeah.","start":656.36005,"end":656.76,"sentiment":"neutral","sentiment_score":-0.00017570797353982923},{"text":"That one.","start":656.76,"end":657.5,"sentiment":"neutral","sentiment_score":-0.014706290327012539},{"text":"I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added.","start":685.50995,"end":697.03503,"sentiment":"neutral","sentiment_score":-0.1494875631349928}],"sentiment":"neutral","sentiment_score":-0.12473011809605651,"num_words":41,"start":655.64,"end":697.03503},{"sentences":[{"text":"That's why I got confused again.","start":697.03503,"end":698.73505,"sentiment":"neutral","sentiment_score":-0.3170754263798396},{"text":"So if you are...","start":702.12994,"end":702.87,"sentiment":"neutral","sentiment_score":-0.04671756085008383},{"text":"The the Wi Fi will...","start":702.93,"end":703.81,"sentiment":"neutral","sentiment_score":-0.022520416229963303},{"text":"It's exactly half of doing the 39 point something is there.","start":703.81,"end":706.61,"sentiment":"neutral","sentiment_score":-0.03904262015765363},{"text":"That is the 79.","start":706.61,"end":708.70996,"sentiment":"neutral","sentiment_score":-0.02195211686193943}],"sentiment":"neutral","sentiment_score":-0.09064007240037124,"num_words":30,"start":697.03503,"end":708.70996},{"sentences":[{"text":"59.86.","start":717.945,"end":727.72504,"sentiment":"neutral","sentiment_score":-0.00863723549991846},{"text":"52.","start":728.185,"end":728.905,"sentiment":"neutral","sentiment_score":-0.006090202368795872},{"text":"That is $70.79.72.","start":728.905,"end":731.28,"sentiment":"neutral","sentiment_score":-0.011619707569479942},{"text":"It's already half of the thing.","start":731.36005,"end":733.04004,"sentiment":"neutral","sentiment_score":-0.026893571329613526},{"text":"Then your website showing with 79.72, it's including GST.","start":733.04004,"end":738.5,"sentiment":"neutral","sentiment_score":-0.05028187483549118}],"sentiment":"neutral","sentiment_score":-0.033174243103712794,"num_words":20,"start":717.945,"end":738.5},{"sentences":[{"text":"But in the invoice that is showing, that again added by GST again, $4.","start":739.12006,"end":744.72003,"sentiment":"neutral","sentiment_score":-0.09480644123894828},{"text":"That's why I got confused actually.","start":744.72003,"end":746.26,"sentiment":"neutral","sentiment_score":-0.19133458783229193},{"text":"So I didn't...","start":748.935,"end":749.755,"sentiment":"neutral","sentiment_score":-0.11452296376228333},{"text":"This week, what what what I get that one, the October 1531, half of the month.","start":749.775,"end":754.955,"sentiment":"neutral","sentiment_score":-0.03884821222163737},{"text":"So it is it is $79 per month, 17 is already priced, then plus GST also added.","start":755.255,"end":761.275,"sentiment":"neutral","sentiment_score":-0.026264229570241535}],"sentiment":"neutral","sentiment_score":-0.06940946239046752,"num_words":56,"start":739.12006,"end":761.275},{"sentences":[{"text":"So I'm not getting the 15% offer and not only not giving 50 percentage offer and plus GST is also added.","start":763.46,"end":771.24005,"sentiment":"neutral","sentiment_score":-0.09955550872144245},{"text":"Yeah.","start":782.16504,"end":782.245,"sentiment":"neutral","sentiment_score":0.0371260866522789},{"text":"No worries.","start":782.245,"end":782.645,"sentiment":"neutral","sentiment_score":0.08994998410344124},{"text":"Thank you.","start":782.645,"end":789.205,"sentiment":"neutral","sentiment_score":0.17371685802936554},{"text":"Yeah.","start":789.205,"end":789.57,"sentiment":"neutral","sentiment_score":0.11300943791866302}],"sentiment":"neutral","sentiment_score":-0.052340610159768,"num_words":27,"start":763.46,"end":789.57},{"sentences":[{"text":"No worries at all.","start":789.65,"end":794.23,"sentiment":"neutral","sentiment_score":0.1447738129645586},{"text":"Yeah.","start":795.49,"end":795.99,"sentiment":"neutral","sentiment_score":0.111330047249794},{"text":"Thank you, bud.","start":797.09,"end":798.07,"sentiment":"positive","sentiment_score":0.4102853536605835},{"text":"Thank you.","start":799.97003,"end":800.29,"sentiment":"positive","sentiment_score":0.4894411861896515},{"text":"Bye.","start":800.29,"end":800.79,"sentiment":"positive","sentiment_score":0.3627375066280365}],"sentiment":"neutral","sentiment_score":0.2966273853724653,"num_words":11,"start":789.65,"end":800.79},{"sentences":[{"text":"No.","start":804.29,"end":804.53,"sentiment":"neutral","sentiment_score":0.11432162672281264},{"text":"No.","start":804.53,"end":804.69,"sentiment":"neutral","sentiment_score":0.11665911972522736},{"text":"No worries.","start":804.69,"end":805.275,"sentiment":"neutral","sentiment_score":0.15767037868499756},{"text":"Have a big weekend too.","start":805.275,"end":810.015,"sentiment":"positive","sentiment_score":0.4015898585319519},{"text":"Thank you.","start":812.315,"end":813.11505,"sentiment":"positive","sentiment_score":0.7849714159965515}],"sentiment":"positive","sentiment_score":0.3749285116791725,"num_words":11,"start":804.29,"end":813.11505},{"sentences":[{"text":"Bye bye.","start":813.11505,"end":813.775,"sentiment":"neutral","sentiment_score":0.1132550872862339}],"sentiment":"neutral","sentiment_score":0.1132550872862339,"num_words":2,"start":813.11505,"end":813.775}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Beza?\n\nChannel 1: Yeah. Yes. Speaking.\n\nChannel 0: Yes, ma'am. Hello, Beza. How are you doing today?\n\nChannel 1: Yeah. I'm good.\n\nChannel 0: That's that's the ring. That's so good to hear. I'm sorry. I was just calling you today. I\n\nChannel 1: No\n\nChannel 0: actually\n\nChannel 1: worries\n\nChannel 0: tried\n\nChannel 1: at all.\n\nChannel 0: calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yes. So if you... I believe you've already downloaded the invoice if... So that I could explain it to you further if it will be okay for you if you also pull up your... Or open the invoice as well.\n\nChannel 1: Yeah. No worries at all.\n\nChannel 0: Thank you so much.\n\nChannel 1: Yeah. Tell me.\n\nChannel 0: Okay. Alright. So the invoice that you're seeing when you go to page number four... So in... The invoice that you're seeing is the...\n\nYour service or your current service from October 16 to October 31.\n\nChannel 1: Sorry?\n\nChannel 0: The invoice is... If you go to the page number four, that's where you're going to see all the description of the charges of... Or the invoice. It will say there that the invoice that you received is from your service or recurring service from October 15 to October 31.\n\nChannel 1: October 15 to October 31.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: Because...\n\nChannel 1: Okay.\n\nChannel 0: Alright. Let me just go ahead and check here further. Hold on.\n\nChannel 1: So it's a half day, then it would be... K.\n\nChannel 0: So after... Since the... That... Since your billing start date is October 15, and we sent out invoice for October invoice starting... I mean, every first of the, first day of the month, and your billing, start date is only fifteen to thirty, that's, the only recurring invoice or charges that you're gonna have this month of October.\n\nAnd for coming... Uh-huh.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: coming November...\n\nChannel 1: But the...\n\nChannel 0: Go ahead.\n\nChannel 1: Yeah. Tell me tell me tell me tell me.\n\nChannel 0: No. It's fine. You go ahead.\n\nChannel 1: No. I'm I'm talking about the the GST part somewhere around the... The taxes added $4. Right? Somewhere around $4.\n\nChannel 0: Yeah. It's the GST.\n\nChannel 1: So the... When I do the first time payment, it was not there, actually. It was, like, the 68 something and plus 20, like, that's, like, what I paid.\n\nChannel 0: Oh, on our website, the GST is already included. So the total pricing that you are seeing on the website is... Has already added GST.\n\nChannel 1: But\n\nChannel 0: But\n\nChannel 1: this is\n\nChannel 0: since\n\nChannel 1: somewhere around the... This is not this is somewhere around the the 39 will be there. It will be, like, almost almost 80, actually. The price will be 80, the half of the price. If you are looking the...\n\nWhat I'm getting the offer is somewhere around 68, what I believe. 68 point something\n\nChannel 0: Give\n\nChannel 1: or 69 point something.\n\nChannel 0: me... Hold on. Just give me one second.\n\nChannel 1: The price is longer,\n\nChannel 0: Give me...\n\nChannel 1: I believe. So one month. Right? You are talking about the one month.\n\nChannel 0: Yeah. It's for the one month. However, for your invoice, since your billing just started 15, that's only the... You will only be... You will only get billed from '15 to thirty first.\n\nChannel 1: Tristan doctor.\n\nChannel 0: And no. By this time of... Alright. So your billing start October 15. Okay?\n\nSo that's the time that you're gonna pay for the service. Okay? Since you... And let me just check\n\nChannel 1: K.\n\nChannel 0: here. Because your first month is free. Alright?\n\nChannel 1: K.\n\nChannel 0: So... Uh-huh. So since the service was activate, let me just say, October 14. October 14, your your free month... Your first free month is up until October 14.\n\nThat's why your billing start is October 15. So for the month of October, you'll only get the... You'll only get billed for your service from October 15 to October 31. However, for the next month, which is the month of November, That's the time that you're gonna be charged or get billed for the whole month.\n\nChannel 1: So what is the offer price for this? What is the website prices? What you are including including the GST. Right? What you are...\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: We\n\nChannel 1: this\n\nChannel 0: just\n\nChannel 1: seems\n\nChannel 0: want...\n\nChannel 1: to be much more than, actually. That's what I'm asking.\n\nChannel 0: Hold on. One second, please.\n\nChannel 1: So that was I got the contract, but this is something seems to be very, like, be waiting from, actually.\n\nChannel 0: Let me check here. One second. It's still actually the same. $79.95 on the website.\n\nChannel 1: No. 79. But I'm getting the six months, it is 68. I got the offer\n\nChannel 0: Yeah.\n\nChannel 1: for six\n\nChannel 0: Fifteen\n\nChannel 1: months.\n\nChannel 0: percent. Yeah. 15%. So by November, you'll have 15% discount from 79\n\nChannel 1: But where\n\nChannel 0: dollars\n\nChannel 1: where is\n\nChannel 0: and\n\nChannel 1: the\n\nChannel 0: 95¢.\n\nChannel 1: fifteen percent rate of offers here, actually? The 15 to 31, there is no offer in there, actually. Why should I pay 39.86?\n\nChannel 0: Oh, hold on. Just give me one second. Let me just review your account again. Hold on.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Alright. So the first month, your first month of discount has started the the day that you were charged. So let's say, for example, I was just seeing here. Hold on.\n\nI'm sorry, Basil. Is there any way that you could go through a, you know, somehow more\n\nChannel 1: Sorry?\n\nChannel 0: One moment, please. Hello, Basil. So your first charge... If you could still remember your first charge, that's already discounted. So that's the first month of your 15%\n\nChannel 1: Yeah.\n\nChannel 0: discount. So your remaining five months with 15% discount will start from November to March. So that covers or that completes your six months 15% discount.\n\nChannel 1: So another will be November 2?\n\nChannel 0: I'm sorry?\n\nChannel 1: Another billing offer I I will get it now from November 2?\n\nChannel 0: No. You're not gonna receive another bill for the month of October. You have already received it, and we send... The system sends that out every first day of the month. So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount.\n\nAlright?\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: March end, you are telling. Till March end.\n\nChannel 0: Till March. You... Till the month of March, you will use... Have 15% discount off of your plan.\n\nChannel 1: Okay. So that's the reason October month. Right now, it's up fifteen days of... I didn't have that one. Right?\n\nChannel 0: Yeah. Because we want to maximize your discounted price. So instead of discounting you for just fifteen days, we have\n\nChannel 1: But\n\nChannel 0: decided\n\nChannel 1: the the\n\nChannel 0: to\n\nChannel 1: website\n\nChannel 0: discount\n\nChannel 1: price,\n\nChannel 0: you\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: still\n\nChannel 0: whole amount.\n\nChannel 1: seems to be high for me, actually, like, the fifteen days. That's why I'm asking, like, 43 means something around 80 something like that. Right? The website price is half of the month, actually, exactly. Fifteen to thirty months, exactly half of the month.\n\nChannel 0: It's actually prorated, and it's all... Also a system generated. So the system computes your, prorated amount of days used on the service for this month. So,\n\nChannel 1: Okay. Let me... So\n\nChannel 0: even though\n\nChannel 1: so the next month, what would be my... The... Is it 68 or plus GST will come or does... It could be 60 or sixty nine?\n\nChannel 0: Let me just compute that. So that's $79.95... Cents minus 15% discount. One moment, please. So you only get billed for $67.96.\n\nSo that's\n\nChannel 1: 69.\n\nChannel 0: seventy $9... Yeah. $67.96.\n\nChannel 1: It's the plus GST. That's the plus GST. Right?\n\nChannel 0: Yes. You're correct.\n\nChannel 1: Like, that is... That price including GST. Right?\n\nChannel 0: Yes.\n\nChannel 1: Okay. But it... This is something different in there. Couldn't I say I'm also GST one, actually? I'm not sure.\n\nOkay. Fine. So... Okay. Let me see.\n\nYeah. That one.\n\nChannel 0: Give me also one hold on. Are we good now? Is there any... Do you still have any queries or not clear about your current invoice?\n\nChannel 1: I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added. That's why I got confused again.\n\nChannel 0: I'm sorry?\n\nChannel 1: So if you are... The the Wi Fi will... It's exactly half of doing the 39 point something is there. That is the 79. 59.86.\n\n52. That is $70.79.72. It's already half of the thing. Then your website showing with 79.72, it's including GST. But in the invoice that is showing, that\n\nChannel 0: Mhmm.\n\nChannel 1: again added by GST again, $4. That's why I got confused actually. So I didn't... This week, what what what I get that one, the October 1531, half of the month. So it is it is $79 per month, 17 is already priced, then plus GST also\n\nChannel 0: Mhmm.\n\nChannel 1: added.\n\nChannel 0: Oh, yeah. I really...\n\nChannel 1: So\n\nChannel 0: Yeah. Sure.\n\nChannel 1: I'm not getting\n\nChannel 0: I...\n\nChannel 1: the 15% offer and not only\n\nChannel 0: Mhmm.\n\nChannel 1: not giving 50 percentage offer and plus GST is also added.\n\nChannel 0: No worries. I'll take a look into this as the system... As this is a system generated, I will review it for you, and we'll get back to you later on Monday. Okay?\n\nChannel 1: Yeah. No worries. Thank\n\nChannel 0: Alright. Thank you so much. It's either Monday or Tuesday. Alright?\n\nChannel 1: you. Yeah. No worries at\n\nChannel 0: Thank you so much. There's no need to call us back. I'll be the one\n\nChannel 1: all.\n\nChannel 0: to call you again probably by\n\nChannel 1: Yeah.\n\nChannel 0: Tuesday.\n\nChannel 1: Thank you, bud.\n\nChannel 0: Thank you so much.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Anything else I can help you with today?\n\nChannel 1: No. No. No worries. Have a big\n\nChannel 0: Alright.\n\nChannel 1: weekend\n\nChannel 0: Okay. Thank you so much. Have a great\n\nChannel 1: too.\n\nChannel 0: weekend, Basil. Bye bye for now.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.022352736443281177}],"sentiment":"neutral","sentiment_score":0.022352736443281177,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.07970196008682251},{"text":"Good morning.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.26442012190818787},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.1999998,"end":5.94,"sentiment":"neutral","sentiment_score":0.14707045919365352},{"text":"May I speak with Beza?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11543900817632675}],"sentiment":"neutral","sentiment_score":0.14761008103104198,"channel":0,"num_words":17,"start":2.32,"end":7.2999997},{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07200396060943604},{"text":"Yes.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.08744363486766815},{"text":"Speaking.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.08099387586116791}],"sentiment":"neutral","sentiment_score":0.08014715711275737,"channel":1,"num_words":3,"start":6.8799996,"end":8.74},{"sentences":[{"text":"Yes, ma'am.","start":8.72,"end":9.44,"sentiment":"neutral","sentiment_score":0.1706204041838646},{"text":"Hello, Beza.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.3143100440502167},{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"positive","sentiment_score":0.36045071482658386}],"sentiment":"neutral","sentiment_score":0.3080127189556758,"channel":0,"num_words":9,"start":8.72,"end":11.38},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.3588588833808899},{"text":"I'm good.","start":12.16,"end":12.82,"sentiment":"positive","sentiment_score":0.5025973916053772}],"sentiment":"positive","sentiment_score":0.4546845555305481,"channel":1,"num_words":3,"start":11.84,"end":12.82},{"sentences":[{"text":"That's that's the ring.","start":13.679999,"end":15.12,"sentiment":"positive","sentiment_score":0.3773738294839859},{"text":"That's so good to hear.","start":15.12,"end":16.725,"sentiment":"positive","sentiment_score":0.689895236492157},{"text":"I'm sorry.","start":16.785,"end":17.505,"sentiment":"neutral","sentiment_score":0.02131059020757675},{"text":"I was just calling you 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start October 15.","start":264.395,"end":267.85504,"sentiment":"neutral","sentiment_score":0.0002834169814984004},{"text":"Okay?","start":267.915,"end":268.315,"sentiment":"neutral","sentiment_score":0.01206664927303791}],"sentiment":"neutral","sentiment_score":-0.042996214486525526,"channel":0,"num_words":14,"start":260.54,"end":268.315},{"sentences":[{"text":"So that's the time that you're gonna pay for the service.","start":268.315,"end":271.935,"sentiment":"neutral","sentiment_score":0.009496752881783654},{"text":"Okay?","start":272.635,"end":273.135,"sentiment":"neutral","sentiment_score":0.011140216141939163},{"text":"Since you...","start":273.275,"end":274.315,"sentiment":"neutral","sentiment_score":-0.0012107528746128082},{"text":"And let me just 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free.","start":278.96,"end":282.02,"sentiment":"neutral","sentiment_score":0.05100184058149656},{"text":"Alright?","start":283.04,"end":283.54,"sentiment":"neutral","sentiment_score":0.050181999802589417}],"sentiment":"neutral","sentiment_score":0.04836397687904537,"channel":0,"num_words":8,"start":278.72,"end":283.54},{"sentences":[{"text":"K.","start":283.36002,"end":283.86002,"sentiment":"neutral","sentiment_score":0.013159386813640594}],"sentiment":"neutral","sentiment_score":0.013159386813640594,"channel":1,"num_words":1,"start":283.36002,"end":283.86002},{"sentences":[{"text":"So...","start":284.0,"end":284.5,"sentiment":"neutral","sentiment_score":0.006496892310678959},{"text":"Uh-huh.","start":284.56,"end":285.06,"sentiment":"neutral","sentiment_score":-0.007777605205774307},{"text":"So since the service was activate, let me just say, October 14.","start":285.12,"end":289.995,"sentiment":"neutral","sentiment_score":0.012470444664359093},{"text":"October 14, your your free 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month.","start":311.24,"end":320.20502,"sentiment":"neutral","sentiment_score":-0.1265869475901127}],"sentiment":"neutral","sentiment_score":-0.061857317574322224,"channel":0,"num_words":57,"start":298.055,"end":320.20502},{"sentences":[{"text":"So what is the offer price for this?","start":322.30502,"end":324.065,"sentiment":"neutral","sentiment_score":0.008449300657957792},{"text":"What is the website prices?","start":324.065,"end":325.58502,"sentiment":"neutral","sentiment_score":0.0008432989940047264},{"text":"What you are including including the GST.","start":325.58502,"end":327.505,"sentiment":"neutral","sentiment_score":-0.003781037005995001},{"text":"Right?","start":327.505,"end":328.005,"sentiment":"neutral","sentiment_score":-0.013970992527902126},{"text":"What you 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be much more than, actually.","start":332.065,"end":333.825,"sentiment":"negative","sentiment_score":-0.6121279299259186},{"text":"That's what I'm asking.","start":333.825,"end":334.885,"sentiment":"negative","sentiment_score":-0.3693622350692749}],"sentiment":"negative","sentiment_score":-0.5150216519832611,"channel":1,"num_words":10,"start":332.065,"end":334.885},{"sentences":[{"text":"Hold on.","start":337.41,"end":339.81,"sentiment":"neutral","sentiment_score":-0.17070409655570984},{"text":"One second, please.","start":339.81,"end":340.905,"sentiment":"neutral","sentiment_score":-0.110860176384449}],"sentiment":"neutral","sentiment_score":-0.13479774445295334,"channel":0,"num_words":5,"start":337.41,"end":340.905},{"sentences":[{"text":"So that was I got the contract, but this is something seems to be very, like, be waiting from, 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much.","start":798.235,"end":799.455,"sentiment":"positive","sentiment_score":0.6156187951564789}],"sentiment":"positive","sentiment_score":0.6156187951564789,"channel":0,"num_words":4,"start":798.235,"end":799.455},{"sentences":[{"text":"Thank you.","start":799.97003,"end":800.29,"sentiment":"positive","sentiment_score":0.4894411861896515},{"text":"Bye.","start":800.29,"end":800.79,"sentiment":"positive","sentiment_score":0.3627375066280365}],"sentiment":"positive","sentiment_score":0.44720662633577984,"channel":1,"num_words":3,"start":799.97003,"end":800.79},{"sentences":[{"text":"Thank you.","start":801.38995,"end":801.87,"sentiment":"positive","sentiment_score":0.4172191619873047},{"text":"Anything else I can help you with today?","start":801.87,"end":803.64996,"sentiment":"neutral","sentiment_score":0.2817410845309496}],"sentiment":"neutral","sentiment_score":0.30883670002222063,"channel":0,"num_words":10,"start":801.38995,"end":803.64996},{"sentences":[{"text":"No.","start":804.29,"end":804.53,"sentiment":"neutral","sentiment_score":0.11432162672281264},{"text":"No.","start":804.53,"end":804.69,"sentiment":"neutral","sentiment_score":0.11665911972522736},{"text":"No worries.","start":804.69,"end":805.275,"sentiment":"neutral","sentiment_score":0.15767037868499756},{"text":"Have a big","start":805.275,"end":806.075,"sentiment":"neutral","sentiment_score":0.30531312028567}],"sentiment":"neutral","sentiment_score":0.20889440923929214,"channel":1,"num_words":7,"start":804.29,"end":806.075},{"sentences":[{"text":"Alright.","start":806.02997,"end":806.52997,"sentiment":"neutral","sentiment_score":0.2753872573375702}],"sentiment":"neutral","sentiment_score":0.2753872573375702,"channel":0,"num_words":1,"start":806.02997,"end":806.52997},{"sentences":[{"text":"weekend","start":806.075,"end":806.575,"sentiment":"neutral","sentiment_score":0.30084744095802307}],"sentiment":"neutral","sentiment_score":0.30084744095802307,"channel":1,"num_words":1,"start":806.075,"end":806.575},{"sentences":[{"text":"Okay.","start":807.47,"end":807.87,"sentiment":"neutral","sentiment_score":0.3091713786125183},{"text":"Thank you so much.","start":807.87,"end":808.75,"sentiment":"positive","sentiment_score":0.5862691625952721},{"text":"Have a great","start":808.75,"end":809.55,"sentiment":"positive","sentiment_score":0.8112706343332926}],"sentiment":"positive","sentiment_score":0.6360074914991856,"channel":0,"num_words":8,"start":807.47,"end":809.55},{"sentences":[{"text":"too.","start":809.515,"end":810.015,"sentiment":"positive","sentiment_score":0.7911624908447266}],"sentiment":"positive","sentiment_score":0.7911624908447266,"channel":1,"num_words":1,"start":809.515,"end":810.015},{"sentences":[{"text":"weekend, Basil.","start":809.55,"end":811.62994,"sentiment":"positive","sentiment_score":0.6181877553462982},{"text":"Bye bye for now.","start":811.62994,"end":812.76996,"sentiment":"neutral","sentiment_score":0.2957994267344475}],"sentiment":"positive","sentiment_score":0.4032622029383977,"channel":0,"num_words":6,"start":809.55,"end":812.76996},{"sentences":[{"text":"Thank you.","start":812.315,"end":813.11505,"sentiment":"positive","sentiment_score":0.7849714159965515},{"text":"Bye bye.","start":813.11505,"end":813.775,"sentiment":"neutral","sentiment_score":0.1132550872862339}],"sentiment":"positive","sentiment_score":0.4491132516413927,"channel":1,"num_words":4,"start":812.315,"end":813.775}]},"summary":{"result":"success","short":"Bjit receives a call from Mary from Airtel regarding an invoice he received. The invoice is for his current service from October to November, and he will only be charged for his service from November to January. He is informed of his pricing and he will only be charged for his service from October to March, with no discount for the previous month. The agent explains that the customer will only be charged for their service from October to March and that their remaining discount will be given until the end of their contract. The customer is confused about their discount offer, but the agent promises to review their invoice and get back to them later."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. May I speak with Beza?","start_word":4,"end_word":17,"intents":[{"intent":"Requesting to speak with beza","confidence_score":0.05447848}]},{"text":"calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct? Yeah.","start_word":57,"end_word":85,"intents":[{"intent":"Inquiring about invoice","confidence_score":0.07298669}]},{"text":"calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct? Yeah. Yeah.","start_word":57,"end_word":86,"intents":[{"intent":"Sharing information about invoice","confidence_score":0.00074718037},{"intent":"Asking to download invoice","confidence_score":0.0037596023}]},{"text":"So if you... I believe you've already downloaded the invoice if... So that I could explain it to you further if it will be okay for you if you also pull up your... Or open the invoice as well. Yeah.","start_word":89,"end_word":128,"intents":[{"intent":"Recommending invoices","confidence_score":0.0012177144}]},{"text":"So the invoice that you're seeing when you go to page number four... So in... The invoice that you're seeing is the... Your service or your current service from October 16 to October 31. Sorry?","start_word":142,"end_word":176,"intents":[{"intent":"Confirming invoice details","confidence_score":0.004988595}]},{"text":"So the total pricing that you are seeing on the website is... Has already added GST.","start_word":406,"end_word":421,"intents":[{"intent":"Pricing","confidence_score":0.0015875195}]},{"text":"It's for the one month. However, for your invoice, since your billing just started 15, that's only the... You will only be... You will only get billed from '15 to thirty first. Tristan doctor.","start_word":514,"end_word":547,"intents":[{"intent":"Billing","confidence_score":0.74221206}]},{"text":"So by November, you'll have 15% discount from 79 But where dollars where is and the 95<unk>.","start_word":781,"end_word":797,"intents":[{"intent":"Request discount","confidence_score":0.061042357}]},{"text":"You have already received it, and we send... The system sends that out every first day of the month. So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount. Alright?","start_word":977,"end_word":1017,"intents":[{"intent":"Receive invoice","confidence_score":0.0020710845}]},{"text":"Because we want to maximize your discounted price.","start_word":1066,"end_word":1073,"intents":[{"intent":"Maximize discount","confidence_score":0.70414674}]},{"text":"The website price is half of the month, actually, exactly.","start_word":1124,"end_word":1133,"intents":[{"intent":"Confirm pricing","confidence_score":0.0012867155}]},{"text":"I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added. That's why I got confused again. I'm sorry?","start_word":1308,"end_word":1349,"intents":[{"intent":"Clarify pricing","confidence_score":0.13993856}]},{"text":"I'll take a look into this as the system... As this is a system generated, I will review it for you, and we'll get back to you later on Monday. Okay? Yeah.","start_word":1483,"end_word":1514,"intents":[{"intent":"Review system","confidence_score":0.8239845}]},{"text":"It's either Monday or Tuesday. Alright? you. Yeah. No worries at Thank you so much. There's no need to call us back. I'll be the one all. to call you again probably by Yeah. Tuesday.","start_word":1523,"end_word":1557,"intents":[{"intent":"Schedule call","confidence_score":0.28497878}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Beza? Yeah. Yes. Speaking. Yes, ma'am. Hello, Beza.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.15480025112628937},{"text":"How are you doing today? Yeah. I'm good. That's that's the ring. That's so good to hear.","start_word":25,"end_word":41,"sentiment":"positive","sentiment_score":0.4716351926326752},{"text":"I'm sorry. I was just calling you today. I No actually worries tried at all. calling, but it was just routed to voice mail. But, yeah, I've actually received your email and about your inquiry about the invoice that you have received. Correct? Yeah. Yeah. Yeah. Yes. So if you... I believe you've already downloaded the invoice if... So that I could explain it to you further if it will be okay for you if you also pull up your... Or open the invoice as well. Yeah. No worries at all.","start_word":42,"end_word":132,"sentiment":"neutral","sentiment_score":0.035491712391376495},{"text":"Thank you so much.","start_word":133,"end_word":136,"sentiment":"positive","sentiment_score":0.557636559009552},{"text":"Yeah. Tell me. Okay. Alright. So the invoice that you're seeing when you go to page number four... So in... The invoice that you're seeing is the... Your service or your current service from October 16 to October 31. Sorry? The invoice is... If you go to the page number four, that's where you're going to see all the description of the charges of... Or the invoice. It will say there that the invoice that you received is from your service or recurring service from October 15 to October 31. October 15 to October 31. Yes. Okay. Because... Okay. Alright. Let me just go ahead and check here further. Hold on. So it's a half day, then it would be... K. So after... Since the... That... Since your billing start date is October 15, and we sent out invoice for October invoice starting... I mean, every first of the, first day of the month, and your billing, start date is only fifteen to thirty, that's, the only recurring invoice or charges that you're gonna have this month of October. And for coming... Uh-huh. Okay. And Yeah. coming November... But the... Go ahead. Yeah. Tell me tell me tell me tell me. No. It's fine. You go ahead. No. I'm I'm talking about the the GST part somewhere around the... The taxes added $4. Right? Somewhere around $4. Yeah. It's the GST. So the... When I do the first time payment, it was not there, actually. It was, like, the 68 something and plus 20, like, that's, like, what I paid. Oh, on our website, the GST is already included. So the total pricing that you are seeing on the website is... Has already added GST. But But this is since somewhere around the... This is not this is somewhere around the the 39 will be there. It will be, like, almost almost 80, actually. The price will be 80, the half of the price. If you are looking the... What I'm getting the offer is somewhere around 68, what I believe. 68 point something Give or 69 point something. me... Hold on. Just give me one second. The price is longer, Give me... I believe. So one month. Right? You are talking about the one month. Yeah. It's for the one month. However, for your invoice, since your billing just started 15, that's only the... You will only be... You will only get billed from '15 to thirty first. Tristan doctor. And no. By this time of... Alright. So your billing start October 15. Okay? So that's the time that you're gonna pay for the service. Okay? Since you... And let me just check K. here. Because your first month is free. Alright? K. So... Uh-huh. So since the service was activate, let me just say, October 14. October 14, your your free month... Your first free month is up until October 14. That's why your billing start is October 15. So for the month of October, you'll only get the... You'll only get billed for your service from October 15 to October 31. However, for the next month, which is the month of November, That's the time that you're gonna be charged or get billed for the whole month. So what is the offer price for this? What is the website prices? What you are including including the GST. Right? What you are... Yeah.","start_word":137,"end_word":701,"sentiment":"neutral","sentiment_score":-0.029926909097528036},{"text":"But We this just seems want... to be much more than, actually. That's what I'm asking.","start_word":702,"end_word":717,"sentiment":"negative","sentiment_score":-0.4803841710090637},{"text":"Hold on. One second, please. So that was I got the contract, but this is something seems to be very, like, be waiting from, actually. Let me check here. One second. It's still actually the same. $79.95 on the website. No. 79. But I'm getting the six months, it is 68. I got the offer Yeah. for six Fifteen months. percent. Yeah. 15%. So by November, you'll have 15% discount from 79 But where dollars where is and the 95<unk>. fifteen percent rate of offers here, actually?","start_word":718,"end_word":806,"sentiment":"neutral","sentiment_score":-0.06203727051615715},{"text":"The 15 to 31, there is no offer in there, actually. Why should I pay 39.","start_word":806,"end_word":822,"sentiment":"negative","sentiment_score":-0.38749128580093384},{"text":"86? Oh, hold on. Just give me one second. Let me just review your account again. Hold on. Yeah. Okay. Alright. So the first month, your first month of discount has started the the day that you were charged. So let's say, for example, I was just seeing here. Hold on. I'm sorry, Basil. Is there any way that you could go through a, you know, somehow more Sorry? One moment, please. Hello, Basil. So your first charge... If you could still remember your first charge, that's already discounted. So that's the first month of your 15% Yeah. discount. So your remaining five months with 15% discount will start from November to March. So that covers or that completes your six months 15% discount. So another will be November 2? I'm sorry? Another billing offer I I will get it now from November 2?","start_word":822,"end_word":965,"sentiment":"neutral","sentiment_score":-0.02064327523112297},{"text":"No. You're not gonna receive another bill for the month of October.","start_word":965,"end_word":977,"sentiment":"negative","sentiment_score":-0.5701395869255066},{"text":"You have already received it, and we send... The system sends that out every first day of the month. So you will receive your next invoice November 1 with 15% discount up until the month of March with 15% discount. Alright? So Mhmm. March end, you are telling. Till March end. Till March. You... Till the month of March, you will use... Have 15% discount off of your plan. Okay. So that's the reason October month. Right now, it's up fifteen days of... I didn't have that one. Right? Yeah. Because we want to maximize your discounted price. So instead of discounting you for just fifteen days, we have But decided the the to website discount price, you it the still whole amount. seems to be high for me, actually, like, the fifteen days. That's why I'm asking, like, 43 means something around 80 something like that. Right? The website price is half of the month, actually, exactly. Fifteen to thirty months, exactly half of the month. It's actually prorated, and it's all... Also a system generated. So the system computes your, prorated amount of days used on the service for this month. So, Okay. Let me... So even though so the next month, what would be my... The... Is it 68 or plus GST will come or does... It could be 60 or sixty nine? Let me just compute that. So that's $79.95... Cents minus 15% discount. One moment, please. So you only get billed for $67.96. So that's 69. seventy $9... Yeah. $67.96. It's the plus GST. That's the plus GST. Right? Yes. You're correct. Like, that is... That price including GST. Right? Yes. Okay. But it... This is something different in there. Couldn't I say I'm also GST one, actually? I'm not sure. Okay. Fine. So... Okay. Let me see. Yeah. That one. Give me also one hold on. Are we good now? Is there any... Do you still have any queries or not clear about your current invoice? I'm I'm not sure about the GST part and the, like, the pricing, but even if it is, like, 79, the half of thing, it will be 39 plus GST, again, it is added. That's why I got confused again. I'm sorry? So if you are... The the Wi Fi will... It's exactly half of doing the 39 point something is there. That is the 79. 59.86. 52. That is $70.79.72. It's already half of the thing. Then your website showing with 79.72, it's including GST. But in the invoice that is showing, that Mhmm. again added by GST again, $4. That's why I got confused actually. So I didn't... This week, what what what I get that one, the October 1531, half of the month. So it is it is $79 per month, 17 is already priced, then plus GST also Mhmm. added. Oh, yeah. I really... So Yeah. Sure. I'm not getting I... the 15% offer and not only Mhmm. not giving 50 percentage offer and plus GST is also added. No worries. I'll take a look into this as the system... As this is a system generated, I will review it for you, and we'll get back to you later on Monday. Okay? Yeah. No worries. Thank Alright.","start_word":976,"end_word":1518,"sentiment":"neutral","sentiment_score":-0.011543322416300274},{"text":"Thank you so much.","start_word":1519,"end_word":1522,"sentiment":"positive","sentiment_score":0.4770786464214325},{"text":"It's either Monday or Tuesday. Alright? you. Yeah.","start_word":1523,"end_word":1530,"sentiment":"neutral","sentiment_score":0.14479218423366547},{"text":"No worries at Thank you so much.","start_word":1531,"end_word":1537,"sentiment":"positive","sentiment_score":0.3446076512336731},{"text":"There's no need to call us back. I'll be the one all. to call you again probably by Yeah. Tuesday.","start_word":1538,"end_word":1557,"sentiment":"neutral","sentiment_score":0.2063511312007904},{"text":"Thank you, bud. Thank you so much. Thank you. Bye. Thank you.","start_word":1558,"end_word":1569,"sentiment":"positive","sentiment_score":0.4655772149562836},{"text":"Anything else I can help you with today? No. No. No worries. Have a big Alright. weekend Okay.","start_word":1570,"end_word":1587,"sentiment":"neutral","sentiment_score":0.24624916911125183},{"text":"Thank you so much. Have a great too. weekend, Basil.","start_word":1588,"end_word":1597,"sentiment":"positive","sentiment_score":0.687606930732727},{"text":"Bye bye for now.","start_word":1598,"end_word":1601,"sentiment":"neutral","sentiment_score":0.2992309331893921},{"text":"Thank you. Bye bye.","start_word":1602,"end_word":1605,"sentiment":"positive","sentiment_score":0.5472745299339294}],"average":{"sentiment":"neutral","sentiment_score":0.0009305447759762616}}}}