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I was just about to send you an email as I've actually tried to call you. However, I was routed to voice mail. Yeah. Well, good thing that I... Well, thank you so much for ringing me back as... Before... Yeah. I just wanna... We just wanna follow-up regarding with your router. We just want to make sure that you've already or asked if you have get the chance to collect the router. Okay. No worries. I'll be more than happy to check on this for you. Before we start, could you go back through your email and look for the setting up your router... I mean, the email so that we do have the same instruction before we start troubleshooting? Oh, sure. No worries. I get it. No worries. I'll make sure to check on this for you. Okay? Hold on. Give me one second. By the way, I'm checking it here. Okay. Email is loading. Just give me one moment, please. Okay. This... Okay. Hold on. I'm calling from Erithel. Oh my god. I'm so sorry for that. Let's... Let me just... You know, I'll put my speaker on mute. Alright? And I'll get back to you, okay, while I'm drafting this email. Thank you. I'm sorry for this, Anish. Thank you. Alright. This is actually going to be a different instruction. I'm sorry. So... Oh, that's good. This is just going to be easy. Once you plug in the router, you just have to turn the router on, and then you're gonna see the Wi Fi net. I'm sorry? Mhmm. The password? If... Can you please check on the bottom part of your router? There will be the Wi Fi name and the Wi Fi password that we're gonna get the Wi Fi password. Okay. If you want, I I will... I I can stay on the line while you're looking into it. But if you prefer to call back, I also respect that. Okay. No worries. Thank you. Thank you so much, Danish. 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My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nMay I have your name, please? Oh, hi, Spanish. I was just about to send you an email as I've actually tried to call you. However, I was routed to voice mail. Yeah.\n\nWell, good thing that I... Well, thank you so much for ringing me back as... Before... Yeah. I just wanna...\n\nWe just wanna follow-up regarding with your router. We just want to make sure that you've already or asked if you have get the chance to collect the router. Okay. No worries. I'll be more than happy to check on this for you.\n\nBefore we start, could you go back through your email and look for the setting up your router... I mean, the email so that we do have the same instruction before we start troubleshooting? Oh, sure. No worries. I get it.\n\nNo worries. I'll make sure to check on this for you. Okay? Hold on. Give me one second.\n\nBy the way, I'm checking it here. Okay. Email is loading. Just give me one moment, please. Okay.\n\nThis... Okay. Hold on. I'm calling from Erithel. Oh my god.\n\nI'm so sorry for that. Let's... Let me just... You know, I'll put my speaker on mute. Alright?\n\nAnd I'll get back to you, okay, while I'm drafting this email. Thank you. I'm sorry for this, Anish. Thank you. Alright.\n\nThis is actually going to be a different instruction. I'm sorry. So... Oh, that's good. This is just going to be easy.\n\nOnce you plug in the router, you just have to turn the router on, and then you're gonna see the Wi Fi net. I'm sorry? Mhmm. The password? If...\n\nCan you please check on the bottom part of your router? There will be the Wi Fi name and the Wi Fi password that we're gonna get the Wi Fi password. Okay. If you want, I I will... I I can stay on the line while you're looking into it.\n\nBut if you prefer to call back, I also respect that. Okay. No worries. Thank you. 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Hello. How are you today? Yes. So I'm calling. Like, I'm from Swarwood. So... Yeah. Yeah. I just... Yeah. I just missed your call. That's why I'm bringing you back. Yeah. Yeah. I I already got a router, but I tried to connect. So... But I didn't, like, have an idea. So do you like to write? I couldn't find that email. So do you mind sending me the mail again or no? Sure. Where are you calling from? No. No. Actually, I can't hear the sound of rooster. No. I'll do... Yep. Yes. Yeah. That's it. All good. All good. No worries. Yeah. I I just got... Sorry. I I just got a video, so I'll have a look here. Yeah. Yeah. I got you. Yeah. So... But, like, so what... So let me ask you one question. So what will be the, like, passport? So, like, I have got router, like, so I can see the name of the router. So for what is the, like, passport for me? Yeah. I'll booty up. Yeah. I'll have a look. Check if I get any problem, then I'll ring you back. I'll call you back. Yeah. Yeah. Thank you. Thank you. 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Hello. How are you today? Yes. So I'm calling.\n\nLike, I'm from Swarwood. So... Yeah. Yeah. I just...\n\nYeah. I just missed your call. That's why I'm bringing you back. Yeah. Yeah.\n\nI I already got a router, but I tried to connect. So... But I didn't, like, have an idea. So do you like to write? I couldn't find that email.\n\nSo do you mind sending me the mail again or no? Sure. Where are you calling from? No. No.\n\nActually, I can't hear the sound of rooster. No. I'll do... Yep. Yes.\n\nYeah. That's it. All good. All good. No worries.\n\nYeah. I I just got... Sorry. I I just got a video, so I'll have a look here. Yeah.\n\nYeah. I got you. Yeah. So... But, like, so what...\n\nSo let me ask you one question. So what will be the, like, passport? So, like, I have got router, like, so I can see the name of the router. So for what is the, like, passport for me? Yeah.\n\nI'll booty up. Yeah. I'll have a look. Check if I get any problem, then I'll ring you back. I'll call you back.\n\nYeah. Yeah. Thank you. Thank you. Yeah.\n\nFuck you.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":2.24,"end":3.3,"sentiment":"positive","sentiment_score":0.44843287765979767},{"text":"Hello.","start":5.68,"end":6.08,"sentiment":"neutral","sentiment_score":0.2018550336360931},{"text":"How are you today?","start":6.08,"end":7.06,"sentiment":"neutral","sentiment_score":0.2486092559993267},{"text":"Yes.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":0.03360088914632797},{"text":"So I'm calling.","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":0.016598319324354332}],"sentiment":"neutral","sentiment_score":0.2364168781070755,"num_words":13,"start":2.24,"end":12.719999},{"sentences":[{"text":"Like, I'm from Swarwood.","start":12.719999,"end":13.94,"sentiment":"neutral","sentiment_score":0.02076926943846047},{"text":"So...","start":15.465,"end":15.965,"sentiment":"neutral","sentiment_score":0.008538051508367062},{"text":"Yeah.","start":17.305,"end":17.805,"sentiment":"neutral","sentiment_score":-0.013070431537926195},{"text":"Yeah.","start":23.945,"end":24.265,"sentiment":"neutral","sentiment_score":-0.07226395606994629},{"text":"I just...","start":24.265,"end":24.825,"sentiment":"neutral","sentiment_score":-0.10332412645220757}],"sentiment":"neutral","sentiment_score":-0.0222630568055643,"num_words":9,"start":12.719999,"end":24.825},{"sentences":[{"text":"Yeah.","start":24.825,"end":25.225,"sentiment":"neutral","sentiment_score":-0.07537813484668732},{"text":"I just missed your call.","start":25.225,"end":26.345001,"sentiment":"neutral","sentiment_score":-0.21267998814582825},{"text":"That's why I'm bringing you back.","start":26.345001,"end":27.965,"sentiment":"neutral","sentiment_score":-0.12165313586592674},{"text":"Yeah.","start":40.75,"end":41.25,"sentiment":"neutral","sentiment_score":0.0011477814987301826},{"text":"Yeah.","start":44.475,"end":44.875,"sentiment":"neutral","sentiment_score":-0.02091388590633869}],"sentiment":"neutral","sentiment_score":-0.13489021394135697,"num_words":14,"start":24.825,"end":44.875},{"sentences":[{"text":"I I already got a router, but I tried to connect.","start":44.875,"end":47.435,"sentiment":"neutral","sentiment_score":-0.041365887292406776},{"text":"So...","start":47.435,"end":47.675,"sentiment":"neutral","sentiment_score":-0.04533073306083679},{"text":"But I didn't, like, have an idea.","start":47.675,"end":49.535,"sentiment":"neutral","sentiment_score":-0.11877114325761795},{"text":"So do you like to write?","start":68.875,"end":70.55499,"sentiment":"neutral","sentiment_score":-0.009736317520340284},{"text":"I couldn't find that email.","start":70.55499,"end":71.994995,"sentiment":"neutral","sentiment_score":-0.09425880759954453}],"sentiment":"neutral","sentiment_score":-0.06204884797334671,"num_words":30,"start":44.875,"end":71.994995},{"sentences":[{"text":"So do you mind sending me the mail again or no?","start":71.994995,"end":75.615,"sentiment":"neutral","sentiment_score":-0.027408368631520054},{"text":"Sure.","start":84.39,"end":84.89,"sentiment":"neutral","sentiment_score":0.035071950405836105},{"text":"Where are you calling from?","start":146.56999,"end":148.27,"sentiment":"neutral","sentiment_score":-0.028909865766763687},{"text":"No.","start":151.61,"end":151.85,"sentiment":"neutral","sentiment_score":-0.20969408750534055},{"text":"No.","start":151.85,"end":152.01,"sentiment":"neutral","sentiment_score":-0.28656280040740967}],"sentiment":"neutral","sentiment_score":-0.04774875375197122,"num_words":19,"start":71.994995,"end":152.01},{"sentences":[{"text":"Actually, I can't hear the sound of rooster.","start":152.01,"end":154.27,"sentiment":"negative","sentiment_score":-0.3763762637972832},{"text":"No.","start":159.16501,"end":159.395,"sentiment":"neutral","sentiment_score":-0.29803311824798584},{"text":"I'll do...","start":159.395,"end":160.145,"sentiment":"neutral","sentiment_score":-0.10321896523237228},{"text":"Yep.","start":167.645,"end":168.145,"sentiment":"neutral","sentiment_score":0.017554808408021927},{"text":"Yes.","start":168.87001,"end":169.37001,"sentiment":"neutral","sentiment_score":0.017665326595306396}],"sentiment":"neutral","sentiment_score":-0.2677123864682821,"num_words":13,"start":152.01,"end":169.37001},{"sentences":[{"text":"Yeah.","start":169.67,"end":170.07,"sentiment":"neutral","sentiment_score":0.02813006192445755},{"text":"That's it.","start":170.07,"end":170.81,"sentiment":"neutral","sentiment_score":0.05090583022683859},{"text":"All good.","start":173.67,"end":174.15001,"sentiment":"neutral","sentiment_score":0.31072328984737396},{"text":"All good.","start":174.15001,"end":174.47,"sentiment":"neutral","sentiment_score":0.3145858496427536},{"text":"No worries.","start":174.47,"end":175.13,"sentiment":"neutral","sentiment_score":0.1430344134569168}],"sentiment":"neutral","sentiment_score":0.18518098091913593,"num_words":9,"start":169.67,"end":175.13},{"sentences":[{"text":"Yeah.","start":282.56,"end":282.72,"sentiment":"neutral","sentiment_score":-0.027304377406835556},{"text":"I I just got...","start":282.72,"end":284.08002,"sentiment":"neutral","sentiment_score":-0.031148625537753105},{"text":"Sorry.","start":284.08002,"end":284.48,"sentiment":"neutral","sentiment_score":-0.0655645877122879},{"text":"I I just got a video, so I'll have a look here.","start":284.48,"end":286.90002,"sentiment":"neutral","sentiment_score":-0.013710742661108574},{"text":"Yeah.","start":288.96002,"end":289.46002,"sentiment":"neutral","sentiment_score":0.2508147954940796}],"sentiment":"neutral","sentiment_score":-0.006904083353124167,"num_words":19,"start":282.56,"end":289.46002},{"sentences":[{"text":"Yeah.","start":295.67502,"end":296.075,"sentiment":"neutral","sentiment_score":0.09094247221946716},{"text":"I got you.","start":296.075,"end":297.055,"sentiment":"neutral","sentiment_score":0.10412141929070155},{"text":"Yeah.","start":298.315,"end":298.815,"sentiment":"neutral","sentiment_score":0.06891988217830658},{"text":"So...","start":298.875,"end":299.195,"sentiment":"neutral","sentiment_score":0.05211019515991211},{"text":"But, like, so what...","start":299.195,"end":300.335,"sentiment":"neutral","sentiment_score":0.039416000712662935}],"sentiment":"neutral","sentiment_score":0.06820008102804423,"num_words":10,"start":295.67502,"end":300.335},{"sentences":[{"text":"So let me ask you one question.","start":301.915,"end":303.995,"sentiment":"neutral","sentiment_score":0.03147724190992968},{"text":"So what will be the, like, passport?","start":303.995,"end":305.45502,"sentiment":"neutral","sentiment_score":0.022238136269152164},{"text":"So, like, I have got router, like, so I can see the name of the router.","start":309.29,"end":313.71002,"sentiment":"neutral","sentiment_score":0.03307562816189602},{"text":"So for what is the, like, passport for me?","start":315.05002,"end":317.55002,"sentiment":"neutral","sentiment_score":0.0030429155255357423},{"text":"Yeah.","start":331.135,"end":331.375,"sentiment":"neutral","sentiment_score":0.047356609255075455}],"sentiment":"neutral","sentiment_score":0.02449901367072016,"num_words":40,"start":301.915,"end":331.375},{"sentences":[{"text":"I'll booty up.","start":331.375,"end":332.435,"sentiment":"neutral","sentiment_score":0.049421463161706924},{"text":"Yeah.","start":333.935,"end":334.255,"sentiment":"neutral","sentiment_score":0.06849604845046997},{"text":"I'll have a look.","start":334.255,"end":335.055,"sentiment":"neutral","sentiment_score":0.08150214329361916},{"text":"Check if I get any problem, then I'll ring you back.","start":335.055,"end":338.07,"sentiment":"neutral","sentiment_score":0.0524586100469936},{"text":"I'll call you back.","start":345.99002,"end":346.87,"sentiment":"neutral","sentiment_score":0.034759449772536755}],"sentiment":"neutral","sentiment_score":0.05473267481378887,"num_words":23,"start":331.375,"end":346.87},{"sentences":[{"text":"Yeah.","start":346.87,"end":347.37,"sentiment":"neutral","sentiment_score":0.05065128952264786},{"text":"Yeah.","start":348.95,"end":349.03,"sentiment":"neutral","sentiment_score":0.1293340027332306},{"text":"Thank you.","start":349.03,"end":349.77002,"sentiment":"neutral","sentiment_score":0.24268198013305664},{"text":"Thank you.","start":352.71295,"end":353.37296,"sentiment":"neutral","sentiment_score":0.09124362468719482},{"text":"Yeah.","start":353.91293,"end":354.15295,"sentiment":"neutral","sentiment_score":-0.2884085178375244}],"sentiment":"neutral","sentiment_score":0.07991828343697957,"num_words":7,"start":346.87,"end":354.15295},{"sentences":[{"text":"Fuck you.","start":354.15295,"end":354.89294,"sentiment":"negative","sentiment_score":-0.438399538397789}],"sentiment":"negative","sentiment_score":-0.438399538397789,"num_words":2,"start":354.15295,"end":354.89294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for\n\nChannel 1: Thank\n\nChannel 0: calling\n\nChannel 1: you for\n\nChannel 0: Airtel.\n\nChannel 1: calling.\n\nChannel 0: My name is Mary. May I have your name, please?\n\nChannel 1: Hello. How are you today?\n\nChannel 0: I'm doing great. Thank you so much for asking. May I have your name, please?\n\nChannel 1: Yes. So I'm calling. Like, I'm from Swarwood. So...\n\nChannel 0: Oh, hi, Spanish.\n\nChannel 1: Yeah.\n\nChannel 0: I was just about to send you an email as I've actually tried to call you. However, I\n\nChannel 1: Yeah.\n\nChannel 0: was routed\n\nChannel 1: I just...\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: voice mail.\n\nChannel 1: I just missed your call. That's why I'm bringing you back.\n\nChannel 0: Yeah. Well, good thing that I... Well, thank you so much for ringing me back as... Before... Yeah.\n\nI just wanna... We just wanna follow-up regarding with your router. We just want to make sure that you've already or asked\n\nChannel 1: Yeah.\n\nChannel 0: if you have get the chance to collect the router.\n\nChannel 1: Yeah. I I already got a router, but I tried to connect. So... But I didn't, like, have an idea.\n\nChannel 0: Okay. No worries. I'll be more than happy to check on this for you. Before we start, could you go back through your email and look for the setting up your router... I mean, the email so that we do have the same instruction before we start\n\nChannel 1: So do you\n\nChannel 0: troubleshooting?\n\nChannel 1: like to write? I couldn't find that email. So do you mind sending me the mail again\n\nChannel 0: Oh, sure.\n\nChannel 1: or\n\nChannel 0: No\n\nChannel 1: no?\n\nChannel 0: worries. I get it. No worries. I'll make sure to check on this for you. Okay?\n\nHold on. Give me one second.\n\nChannel 1: Sure.\n\nChannel 0: By the way, I'm checking it here. Okay. Email is loading. Just give me one moment, please. Okay.\n\nThis... Okay. Hold on.\n\nChannel 1: Where are you calling from?\n\nChannel 0: I'm calling from Erithel.\n\nChannel 1: No. No. Actually, I can't hear the sound of rooster.\n\nChannel 0: Oh my god. I'm so sorry for that.\n\nChannel 1: No.\n\nChannel 0: Let's...\n\nChannel 1: I'll do...\n\nChannel 0: Let me just... You know, I'll put my speaker on mute. Alright? And I'll\n\nChannel 1: Yep.\n\nChannel 0: get back to you, okay, while I'm\n\nChannel 1: Yes.\n\nChannel 0: drafting this email.\n\nChannel 1: Yeah. That's it.\n\nChannel 0: Thank you. I'm sorry for this, Anish.\n\nChannel 1: All good. All good. No worries.\n\nChannel 0: Thank you. Alright. This is actually going to be a different instruction. I'm sorry.\n\nChannel 1: Yeah. I I just got... Sorry. I I just got a video, so I'll have a look here.\n\nChannel 0: So... Oh, that's good.\n\nChannel 1: Yeah.\n\nChannel 0: This is just going to be easy. Once you plug in the router, you just have to\n\nChannel 1: Yeah.\n\nChannel 0: turn the\n\nChannel 1: I\n\nChannel 0: router\n\nChannel 1: got you.\n\nChannel 0: on, and then\n\nChannel 1: Yeah.\n\nChannel 0: you're gonna\n\nChannel 1: So...\n\nChannel 0: see the\n\nChannel 1: But,\n\nChannel 0: Wi\n\nChannel 1: like,\n\nChannel 0: Fi\n\nChannel 1: so\n\nChannel 0: net.\n\nChannel 1: what... So let me ask you one question. So what will be the, like, passport?\n\nChannel 0: I'm sorry?\n\nChannel 1: So, like, I have got router, like, so I can see the name of the router.\n\nChannel 0: Mhmm.\n\nChannel 1: So for what is the, like,\n\nChannel 0: The\n\nChannel 1: passport\n\nChannel 0: password?\n\nChannel 1: for me?\n\nChannel 0: If... Can you please check on the bottom part of your router? There will be the Wi Fi name and the Wi Fi password that we're gonna get the Wi Fi password.\n\nChannel 1: Yeah. I'll booty up.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I'll have a look. Check if I get any problem, then I'll ring you back.\n\nChannel 0: If you want, I I will... I I can stay on the line while you're looking into it. But if you prefer to call back, I also respect that.\n\nChannel 1: I'll call you back. Yeah.\n\nChannel 0: Okay. No worries.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank you. Thank you so much, Danish. Talk\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: you later.\n\nChannel 1: Yeah. Fuck you.","paragraphs":[{"sentences":[{"text":"Thank you for","start":1.76,"end":2.32,"sentiment":"positive","sentiment_score":0.5388920307159424}],"sentiment":"positive","sentiment_score":0.5388920307159424,"channel":0,"num_words":3,"start":1.76,"end":2.32},{"sentences":[{"text":"Thank","start":2.24,"end":2.48,"sentiment":"positive","sentiment_score":0.46144887804985046}],"sentiment":"positive","sentiment_score":0.46144887804985046,"channel":1,"num_words":1,"start":2.24,"end":2.48},{"sentences":[{"text":"calling","start":2.32,"end":2.72,"sentiment":"positive","sentiment_score":0.4732493758201599}],"sentiment":"positive","sentiment_score":0.4732493758201599,"channel":0,"num_words":1,"start":2.32,"end":2.72},{"sentences":[{"text":"you for","start":2.48,"end":2.8,"sentiment":"positive","sentiment_score":0.4650651663541794}],"sentiment":"positive","sentiment_score":0.4650651663541794,"channel":1,"num_words":2,"start":2.48,"end":2.8},{"sentences":[{"text":"Airtel.","start":2.72,"end":3.12,"sentiment":"positive","sentiment_score":0.5780460834503174}],"sentiment":"positive","sentiment_score":0.5780460834503174,"channel":0,"num_words":1,"start":2.72,"end":3.12},{"sentences":[{"text":"calling.","start":2.8,"end":3.3,"sentiment":"positive","sentiment_score":0.40215229988098145}],"sentiment":"positive","sentiment_score":0.40215229988098145,"channel":1,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"My name is Mary.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.22392519935965538},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.1928765152891477}],"sentiment":"neutral","sentiment_score":0.20529598891735076,"channel":0,"num_words":10,"start":3.12,"end":5.14},{"sentences":[{"text":"Hello.","start":5.68,"end":6.08,"sentiment":"neutral","sentiment_score":0.2018550336360931},{"text":"How are you today?","start":6.08,"end":7.06,"sentiment":"neutral","sentiment_score":0.2486092559993267}],"sentiment":"neutral","sentiment_score":0.23925841152667998,"channel":1,"num_words":5,"start":5.68,"end":7.06},{"sentences":[{"text":"I'm doing great.","start":7.6,"end":8.48,"sentiment":"positive","sentiment_score":0.6726462443669637},{"text":"Thank you so much for asking.","start":8.48,"end":9.76,"sentiment":"positive","sentiment_score":0.6553518573443095},{"text":"May I have your name, please?","start":9.76,"end":10.9,"sentiment":"neutral","sentiment_score":0.1392916440963745}],"sentiment":"positive","sentiment_score":0.45238664944966633,"channel":0,"num_words":15,"start":7.6,"end":10.9},{"sentences":[{"text":"Yes.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":0.03360088914632797},{"text":"So I'm calling.","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":0.016598319324354332},{"text":"Like, I'm from Swarwood.","start":12.719999,"end":13.94,"sentiment":"neutral","sentiment_score":0.02076926943846047},{"text":"So...","start":15.465,"end":15.965,"sentiment":"neutral","sentiment_score":0.008538051508367062}],"sentiment":"neutral","sentiment_score":0.019445664042399988,"channel":1,"num_words":9,"start":11.679999,"end":15.965},{"sentences":[{"text":"Oh, hi, Spanish.","start":15.485001,"end":16.705,"sentiment":"neutral","sentiment_score":-0.009634216936926046}],"sentiment":"neutral","sentiment_score":-0.009634216936926046,"channel":0,"num_words":3,"start":15.485001,"end":16.705},{"sentences":[{"text":"Yeah.","start":17.305,"end":17.805,"sentiment":"neutral","sentiment_score":-0.013070431537926195}],"sentiment":"neutral","sentiment_score":-0.013070431537926195,"channel":1,"num_words":1,"start":17.305,"end":17.805},{"sentences":[{"text":"I was just about to send you an email as I've actually tried to call you.","start":18.365,"end":23.645,"sentiment":"neutral","sentiment_score":-0.048463169601745903},{"text":"However, I","start":23.645,"end":24.045,"sentiment":"neutral","sentiment_score":-0.07755064591765404}],"sentiment":"neutral","sentiment_score":-0.05169511141462459,"channel":0,"num_words":18,"start":18.365,"end":24.045},{"sentences":[{"text":"Yeah.","start":23.945,"end":24.265,"sentiment":"neutral","sentiment_score":-0.07226395606994629}],"sentiment":"neutral","sentiment_score":-0.07226395606994629,"channel":1,"num_words":1,"start":23.945,"end":24.265},{"sentences":[{"text":"was routed","start":24.045,"end":24.605,"sentiment":"neutral","sentiment_score":-0.11028267443180084}],"sentiment":"neutral","sentiment_score":-0.11028267443180084,"channel":0,"num_words":2,"start":24.045,"end":24.605},{"sentences":[{"text":"I 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as...","start":30.82,"end":33.48,"sentiment":"neutral","sentiment_score":0.21135055422782897},{"text":"Before...","start":34.02,"end":34.52,"sentiment":"neutral","sentiment_score":-0.002643956802785397},{"text":"Yeah.","start":35.059998,"end":35.3,"sentiment":"neutral","sentiment_score":-0.003310738131403923}],"sentiment":"neutral","sentiment_score":0.15925441573684415,"channel":0,"num_words":18,"start":28.5,"end":35.3},{"sentences":[{"text":"I just wanna...","start":35.3,"end":36.02,"sentiment":"neutral","sentiment_score":-0.007459309805805485},{"text":"We just wanna follow-up regarding with your router.","start":36.02,"end":38.1,"sentiment":"neutral","sentiment_score":0.0021683163358829916},{"text":"We just want to make sure that you've already or 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Danish.","start":350.22998,"end":351.84998,"sentiment":"neutral","sentiment_score":0.2796908766031265},{"text":"Talk","start":352.63293,"end":352.71295,"sentiment":"neutral","sentiment_score":0.16501660645008087}],"sentiment":"neutral","sentiment_score":0.26483092829585075,"channel":0,"num_words":8,"start":349.75,"end":352.71295},{"sentences":[{"text":"Thank","start":352.71295,"end":352.87296,"sentiment":"neutral","sentiment_score":0.08714844286441803}],"sentiment":"neutral","sentiment_score":0.08714844286441803,"channel":1,"num_words":1,"start":352.71295,"end":352.87296},{"sentences":[{"text":"to","start":352.71295,"end":352.87296,"sentiment":"neutral","sentiment_score":0.11564107984304428}],"sentiment":"neutral","sentiment_score":0.11564107984304428,"channel":0,"num_words":1,"start":352.71295,"end":352.87296},{"sentences":[{"text":"you.","start":352.87296,"end":353.37296,"sentiment":"neutral","sentiment_score":0.09533880650997162}],"sentiment":"neutral","sentiment_score":0.09533880650997162,"channel":1,"num_words":1,"start":352.87296,"end":353.37296},{"sentences":[{"text":"you 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The customer is trying to connect to the router and is having trouble. Mary asks the customer to check their email for instructions and offers to stay on the line while they look into the issue."},"intents":{"segments":[{"text":"I just wanna... We just wanna follow-up regarding with your router. We just want to make sure that you've already or asked Yeah.","start_word":108,"end_word":130,"intents":[{"intent":"Follow-up with router","confidence_score":0.031284276}]},{"text":"Once you plug in the router, you just have to Yeah. turn the I router got you. on, and then Yeah. you're gonna So... see the But, Wi like, Fi so net. what... So let me ask you one question. So what will be the, like, passport? I'm sorry? So, like, I have got router, like, so I can see the name of the router. Mhmm.","start_word":396,"end_word":461,"intents":[{"intent":"Check router","confidence_score":0.035438478}]},{"text":"I'll have a look. Check if I get any problem, then I'll ring you back. If you want, I I will... I I can stay on the line while you're looking into it. But if you prefer to call back, I also respect that. I'll call you back. Yeah. Okay.","start_word":511,"end_word":560,"intents":[{"intent":"Request call back","confidence_score":0.008573841}]}]},"sentiments":{"segments":[{"text":"Thank you for Thank calling you for Airtel. calling.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5016623735427856},{"text":"My name is Mary. May I have your name, please? Hello. How are you today?","start_word":9,"end_word":23,"sentiment":"neutral","sentiment_score":0.22076784074306488},{"text":"I'm doing great. Thank you so much for asking.","start_word":24,"end_word":32,"sentiment":"positive","sentiment_score":0.6558117866516113},{"text":"May I have your name, please? Yes. So I'm calling. Like, I'm from Swarwood. So... Oh, hi, Spanish. Yeah. I was just about to send you an email as I've actually tried to call you. However, I Yeah. was routed I just... to Yeah. voice mail. I just missed your call. That's why I'm bringing you back. Yeah. Well, good thing that I... Well, thank you so much for ringing me back as... Before... Yeah. I just wanna... We just wanna follow-up regarding with your router. We just want to make sure that you've already or asked Yeah. if you have get the chance to collect the router. Yeah. I I already got a router, but I tried to connect. So... But I didn't, like, have an idea. Okay. No worries. I'll be more than happy to check on this for you. Before we start, could you go back through your email and look for the setting up your router... I mean, the email so that we do have the same instruction before we start So do you troubleshooting? like to write? I couldn't find that email. So do you mind sending me the mail again Oh, sure. or No no? worries. I get it. No worries. I'll make sure to check on this for you. Okay? Hold on. Give me one second. Sure. By the way, I'm checking it here. Okay. Email is loading. Just give me one moment, please. Okay. This... Okay. Hold on. Where are you calling from? I'm calling from Erithel. No. No.","start_word":33,"end_word":289,"sentiment":"neutral","sentiment_score":0.0063423835672438145},{"text":"Actually, I can't hear the sound of rooster. Oh my god. I'm so sorry for that.","start_word":290,"end_word":305,"sentiment":"negative","sentiment_score":-0.43852637708187103},{"text":"No. Let's... I'll do... Let me just... You know, I'll put my speaker on mute. Alright? And I'll Yep. get back to you, okay, while I'm Yes. drafting this email. Yeah. That's it.","start_word":306,"end_word":338,"sentiment":"neutral","sentiment_score":-0.028511930257081985},{"text":"Thank you.","start_word":339,"end_word":340,"sentiment":"positive","sentiment_score":0.39008647203445435},{"text":"I'm sorry for this, Anish. All good. All good. No worries. Thank you. Alright. This is actually going to be a different instruction. I'm sorry. Yeah. I I just got... Sorry. I I just got a video, so I'll have a look here. So... Oh, that's good. Yeah.","start_word":341,"end_word":388,"sentiment":"neutral","sentiment_score":0.05284819379448891},{"text":"This is just going to be easy.","start_word":389,"end_word":395,"sentiment":"positive","sentiment_score":0.35903072357177734},{"text":"Once you plug in the router, you just have to Yeah. turn the I router got you. on, and then Yeah. you're gonna So... see the But, Wi like, Fi so net. what... So let me ask you one question. So what will be the, like, passport? I'm sorry? So, like, I have got router, like, so I can see the name of the router. Mhmm. So for what is the, like, The passport password? for me? If... Can you please check on the bottom part of your router? There will be the Wi Fi name and the Wi Fi password that we're gonna get the Wi Fi password. Yeah. I'll booty up. Okay. Yeah. I'll have a look. Check if I get any problem, then I'll ring you back. If you want, I I will... I I can stay on the line while you're looking into it. But if you prefer to call back, I also respect that. I'll call you back. Yeah. Okay. No worries. Yeah. Thank you. Thank you. Thank you so much, Danish. Talk to Thank you you. later. Yeah.","start_word":396,"end_word":579,"sentiment":"neutral","sentiment_score":0.05956257134675979},{"text":"Fuck you.","start_word":580,"end_word":581,"sentiment":"negative","sentiment_score":-0.5071437358856201}],"average":{"sentiment":"neutral","sentiment_score":0.03389849613052669}}}}