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I'll be more than happy to check on this. Could you provide me the complete name associated on the account, please? Thank you so much, Sudhir. Just give me one second. Let me pull it up. Yeah. I'm currently seeing right now your account. Just give me one second. So Yeah. Checking on your invoice, as for the description, I'm seeing a service description from September 1 to October 31. Right? And I'm seeing here that the there was also a payment that was made for September recurring service, which is your current plan, and, yeah, was also paid September 2. K. Let me just Yeah. The Yeah. That's correct. Just give me one second. That's alright. I will do apologize for this error, Sudhir. I'll take a look into this. And, yeah, I will take a look into this. And, yeah, I've already verified that there was a payment made for September invoice, which was actually made September 2. We'll fix your invoice from in the meantime, please don't do any actions for now, and we'll just let you know once the invoice has been updated. Alright? Yeah. Yeah. Yeah. Yeah. We will. I can also call you back within this day to confirm it to you. Okay? Or do or do you have any specific okay. Alright. Just give me one second. Let me yeah. Thank you so much. Talk to you later, 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you for calling Airedale. My name is Mary. May I have your name, please? Thank you so much. I mean, I'm doing great.\n\nThank you so much. Sudesh, how are you doing today? Okay. Mhmm. Sure.\n\nI'll be more than happy to check on this. Could you provide me the complete name associated on the account, please? Thank you so much, Sudhir. Just give me one second. Let me pull it up.\n\nYeah. I'm currently seeing right now your account. Just give me one second. So Yeah. Checking on your invoice, as for the description, I'm seeing a service description from September 1 to October 31.\n\nRight? And I'm seeing here that the there was also a payment that was made for September recurring service, which is your current plan, and, yeah, was also paid September 2. K. Let me just Yeah. The Yeah.\n\nThat's correct. Just give me one second. That's alright. I will do apologize for this error, Sudhir. I'll take a look into this.\n\nAnd, yeah, I will take a look into this. And, yeah, I've already verified that there was a payment made for September invoice, which was actually made September 2. We'll fix your invoice from in the meantime, please don't do any actions for now, and we'll just let you know once the invoice has been updated. Alright? Yeah.\n\nYeah. Yeah. Yeah. We will. I can also call you back within this day to confirm it to you.\n\nOkay? Or do or do you have any specific okay. Alright. Just give me one second. Let me yeah.\n\nThank you so much. Talk to you later, Sudhir.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airedale.","start":1.5999999,"end":3.04,"sentiment":"positive","sentiment_score":0.524482524394989},{"text":"My name is Mary.","start":3.04,"end":4.0,"sentiment":"positive","sentiment_score":0.35253632068634033},{"text":"May I have your name, please?","start":4.0,"end":5.38,"sentiment":"neutral","sentiment_score":0.21676589796940485},{"text":"Thank you so much.","start":9.679999,"end":10.559999,"sentiment":"positive","sentiment_score":0.719885915517807},{"text":"I mean, I'm doing great.","start":10.559999,"end":11.5199995,"sentiment":"positive","sentiment_score":0.7279467105865478}],"sentiment":"positive","sentiment_score":0.4938512711475293,"num_words":24,"start":1.5999999,"end":11.5199995},{"sentences":[{"text":"Thank you so much.","start":11.5199995,"end":12.32,"sentiment":"positive","sentiment_score":0.7491217404603958},{"text":"Sudesh, how are you doing 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Mary. I'm Sudesh Westa speaking. How are you today? Actually, I received my Internet bill this morning. I think it's a bit higher.\n\nCan you please check? Sudhir Shrestha. Okay. Actually, I'm paying monthly 79.70 9 point 9 5, but it's double. I checked double.\n\nSorry. What is that? Yes. Okay. Okay.\n\nSend me a new invoice, please. Okay? Just a second. Okay. K.\n\nThank you. Thank you so much. No worries. Okay. Thank you so much.\n\nOkay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.17216715961694717},{"text":"I'm Sudesh Westa speaking.","start":6.56,"end":8.08,"sentiment":"neutral","sentiment_score":0.20745977386832237},{"text":"How are you today?","start":8.08,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2925090789794922},{"text":"Actually, I received my Internet bill this morning.","start":14.804999,"end":18.025,"sentiment":"neutral","sentiment_score":-0.07822944829240441},{"text":"I think it's a bit higher.","start":18.484999,"end":19.765,"sentiment":"neutral","sentiment_score":-0.09041146437327068}],"sentiment":"neutral","sentiment_score":0.04899605658526222,"num_words":24,"start":5.92,"end":19.765},{"sentences":[{"text":"Can you please check?","start":19.765,"end":20.985,"sentiment":"neutral","sentiment_score":-0.06210193503648043},{"text":"Sudhir Shrestha.","start":30.689999,"end":31.83,"sentiment":"neutral","sentiment_score":0.03958610258996487},{"text":"Okay.","start":62.0,"end":62.5,"sentiment":"neutral","sentiment_score":0.030413128435611725},{"text":"Actually, I'm paying monthly 79.70 9 point 9 5, but it's double.","start":115.1,"end":120.619995,"sentiment":"neutral","sentiment_score":-0.00026629187844016337},{"text":"I checked double.","start":120.619995,"end":121.52,"sentiment":"neutral","sentiment_score":-0.0034730321106811366}],"sentiment":"neutral","sentiment_score":-0.0072462244535840695,"num_words":22,"start":19.765,"end":121.52},{"sentences":[{"text":"Sorry.","start":141.15001,"end":141.39,"sentiment":"neutral","sentiment_score":-0.15037208795547485},{"text":"What is that?","start":141.39,"end":142.21,"sentiment":"neutral","sentiment_score":-0.10391323020060857},{"text":"Yes.","start":149.31,"end":149.81,"sentiment":"neutral","sentiment_score":0.024483181536197662},{"text":"Okay.","start":158.735,"end":159.235,"sentiment":"neutral","sentiment_score":0.031582076102495193},{"text":"Okay.","start":162.495,"end":162.895,"sentiment":"neutral","sentiment_score":0.0322476401925087}],"sentiment":"neutral","sentiment_score":-0.05339984010372843,"num_words":7,"start":141.15001,"end":162.895},{"sentences":[{"text":"Send me a new invoice, please.","start":162.895,"end":164.175,"sentiment":"neutral","sentiment_score":0.03163811254004637},{"text":"Okay?","start":164.175,"end":164.495,"sentiment":"neutral","sentiment_score":0.033560898154973984},{"text":"Just a second.","start":164.495,"end":165.235,"sentiment":"neutral","sentiment_score":0.01904456317424774},{"text":"Okay.","start":166.575,"end":167.075,"sentiment":"neutral","sentiment_score":0.08068044483661652},{"text":"K.","start":167.375,"end":167.615,"sentiment":"neutral","sentiment_score":0.10109949111938477}],"sentiment":"neutral","sentiment_score":0.03852526657283306,"num_words":12,"start":162.895,"end":167.615},{"sentences":[{"text":"Thank you.","start":167.615,"end":168.355,"sentiment":"positive","sentiment_score":0.532583475112915},{"text":"Thank you so much.","start":168.415,"end":169.475,"sentiment":"positive","sentiment_score":0.5779996514320374},{"text":"No worries.","start":173.22,"end":173.87999,"sentiment":"neutral","sentiment_score":-0.016748162917792797},{"text":"Okay.","start":176.73999,"end":177.14,"sentiment":"neutral","sentiment_score":0.13483186066150665},{"text":"Thank you so much.","start":177.14,"end":178.2,"sentiment":"neutral","sentiment_score":0.2872732989490032}],"sentiment":"positive","sentiment_score":0.35596879127507025,"num_words":13,"start":167.615,"end":178.2},{"sentences":[{"text":"Okay.","start":181.78,"end":182.09999,"sentiment":"neutral","sentiment_score":0.1490131914615631},{"text":"No worries.","start":182.09999,"end":182.81999,"sentiment":"neutral","sentiment_score":0.0979754589498043},{"text":"Thank you.","start":182.81999,"end":183.56,"sentiment":"positive","sentiment_score":0.37002522125840187}],"sentiment":"neutral","sentiment_score":0.2170029103755951,"num_words":5,"start":181.78,"end":183.56}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airedale. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. I'm Sudesh Westa speaking. How are you today?\n\nChannel 0: Thank you so much. I mean, I'm doing great. Thank you so much. Sudesh, how are you doing today?\n\nChannel 1: Actually, I received my Internet bill this morning. I think it's a\n\nChannel 0: Okay.\n\nChannel 1: bit higher. Can you please check?\n\nChannel 0: Mhmm. Sure. I'll be more than happy to check on this. Could you provide me the complete name associated on the account, please?\n\nChannel 1: Sudhir Shrestha.\n\nChannel 0: Thank you so much, Sudhir. Just give me one second. Let me pull it up. Yeah. I'm currently seeing right now your account.\n\nJust give me one second.\n\nChannel 1: Okay.\n\nChannel 0: So Yeah. Checking on your invoice, as for the description, I'm seeing a service description from September 1 to October 31. Right? And I'm seeing here that the there was also a payment that was made for September recurring service, which is your current plan, and, yeah, was also paid September 2. K.\n\nChannel 1: Actually, I'm paying\n\nChannel 0: Let me\n\nChannel 1: monthly 79.70\n\nChannel 0: just\n\nChannel 1: 9 point\n\nChannel 0: Yeah.\n\nChannel 1: 9\n\nChannel 0: The\n\nChannel 1: 5, but it's double. I checked double.\n\nChannel 0: Yeah. That's correct. Just give me one second. That's alright. I will do apologize for this error, Sudhir.\n\nI'll take a look into this.\n\nChannel 1: Sorry. What is that?\n\nChannel 0: And, yeah, I will take a look into this. And, yeah, I've already verified that there was a payment made for September invoice, which\n\nChannel 1: Yes.\n\nChannel 0: was actually made September 2. We'll fix your invoice from in the meantime, please don't do any actions for now, and we'll\n\nChannel 1: Okay.\n\nChannel 0: just let you know once the invoice has been updated. Alright?\n\nChannel 1: Okay. Send me a new invoice, please. Okay? Just a second.\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. We\n\nChannel 1: K.\n\nChannel 0: will.\n\nChannel 1: Thank you. Thank you\n\nChannel 0: I\n\nChannel 1: so\n\nChannel 0: can\n\nChannel 1: much.\n\nChannel 0: also call you back within this day to confirm it to you. Okay? Or do or\n\nChannel 1: No\n\nChannel 0: do you\n\nChannel 1: worries.\n\nChannel 0: have any specific okay. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Just\n\nChannel 1: Thank\n\nChannel 0: give me\n\nChannel 1: you\n\nChannel 0: one\n\nChannel 1: so\n\nChannel 0: second.\n\nChannel 1: much.\n\nChannel 0: Let me yeah. Thank you so much. Talk to you later, Sudhir.\n\nChannel 1: Okay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airedale.","start":1.5999999,"end":3.04,"sentiment":"positive","sentiment_score":0.524482524394989},{"text":"My name is Mary.","start":3.04,"end":4.0,"sentiment":"positive","sentiment_score":0.35253632068634033},{"text":"May I have your name, please?","start":4.0,"end":5.38,"sentiment":"neutral","sentiment_score":0.21676589796940485}],"sentiment":"positive","sentiment_score":0.3555435528357824,"channel":0,"num_words":15,"start":1.5999999,"end":5.38},{"sentences":[{"text":"Hi, Mary.","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.17216715961694717},{"text":"I'm Sudesh Westa speaking.","start":6.56,"end":8.08,"sentiment":"neutral","sentiment_score":0.20745977386832237},{"text":"How are you 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check?","start":19.765,"end":20.985,"sentiment":"neutral","sentiment_score":-0.06210193503648043}],"sentiment":"neutral","sentiment_score":-0.07700433519979318,"channel":1,"num_words":6,"start":19.125,"end":20.985},{"sentences":[{"text":"Mhmm.","start":22.384998,"end":22.884998,"sentiment":"neutral","sentiment_score":-0.006397005170583725},{"text":"Sure.","start":23.025,"end":23.265,"sentiment":"neutral","sentiment_score":0.047560542821884155},{"text":"I'll be more than happy to check on this.","start":23.265,"end":26.564999,"sentiment":"neutral","sentiment_score":0.25205878251128727},{"text":"Could you provide me the complete name associated on the account, please?","start":27.2,"end":30.18,"sentiment":"neutral","sentiment_score":0.06761211560418208}],"sentiment":"neutral","sentiment_score":0.13569730293491614,"channel":0,"num_words":23,"start":22.384998,"end":30.18},{"sentences":[{"text":"Sudhir 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your current plan, and, yeah, was also paid September 2.","start":91.9,"end":109.945,"sentiment":"neutral","sentiment_score":0.008581682201474905},{"text":"K.","start":111.96,"end":112.46,"sentiment":"neutral","sentiment_score":0.0019303802400827408}],"sentiment":"neutral","sentiment_score":0.013856166464118462,"channel":0,"num_words":53,"start":64.75,"end":112.46},{"sentences":[{"text":"Actually, I'm paying","start":115.1,"end":115.979996,"sentiment":"neutral","sentiment_score":0.00014765824501713118}],"sentiment":"neutral","sentiment_score":0.00014765824501713118,"channel":1,"num_words":3,"start":115.1,"end":115.979996},{"sentences":[{"text":"Let me","start":115.799995,"end":116.46,"sentiment":"neutral","sentiment_score":-0.0023442083038389683}],"sentiment":"neutral","sentiment_score":-0.0023442083038389683,"channel":0,"num_words":2,"start":115.799995,"end":116.46},{"sentences":[{"text":"monthly 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Sudhir.","start":133.855,"end":136.595,"sentiment":"neutral","sentiment_score":-0.1867997031658888}],"sentiment":"neutral","sentiment_score":-0.057721227097014584,"channel":0,"num_words":18,"start":122.44,"end":136.595},{"sentences":[{"text":"I'll take a look into this.","start":137.4,"end":139.9,"sentiment":"neutral","sentiment_score":-0.07080483126143615}],"sentiment":"neutral","sentiment_score":-0.07080483126143615,"channel":0,"num_words":6,"start":137.4,"end":139.9},{"sentences":[{"text":"Sorry.","start":141.15001,"end":141.39,"sentiment":"neutral","sentiment_score":-0.15037208795547485},{"text":"What is that?","start":141.39,"end":142.21,"sentiment":"neutral","sentiment_score":-0.10391323020060857}],"sentiment":"neutral","sentiment_score":-0.11552794463932514,"channel":1,"num_words":4,"start":141.15001,"end":142.21},{"sentences":[{"text":"And, yeah, I will take a look into 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call you back within this day to confirm it to you.","start":169.2,"end":172.23999,"sentiment":"neutral","sentiment_score":0.19606976956129074},{"text":"Okay?","start":172.23999,"end":172.73999,"sentiment":"neutral","sentiment_score":0.05390072986483574},{"text":"Or do or","start":172.79999,"end":173.28,"sentiment":"neutral","sentiment_score":0.02427145590384801}],"sentiment":"neutral","sentiment_score":0.1549720207694918,"channel":0,"num_words":16,"start":169.2,"end":173.28},{"sentences":[{"text":"No","start":173.22,"end":173.37999,"sentiment":"neutral","sentiment_score":-0.0024478062987327576}],"sentiment":"neutral","sentiment_score":-0.0024478062987327576,"channel":1,"num_words":1,"start":173.22,"end":173.37999},{"sentences":[{"text":"do 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me yeah.","start":177.99693,"end":179.11693,"sentiment":"neutral","sentiment_score":0.23428935805956522},{"text":"Thank you so much.","start":179.11693,"end":180.15694,"sentiment":"positive","sentiment_score":0.6242741197347641},{"text":"Talk to you later, Sudhir.","start":180.15694,"end":181.53693,"sentiment":"neutral","sentiment_score":0.328302788734436}],"sentiment":"positive","sentiment_score":0.40345654139916104,"channel":0,"num_words":12,"start":177.99693,"end":181.53693},{"sentences":[{"text":"Okay.","start":181.78,"end":182.09999,"sentiment":"neutral","sentiment_score":0.1490131914615631},{"text":"No worries.","start":182.09999,"end":182.81999,"sentiment":"neutral","sentiment_score":0.0979754589498043},{"text":"Thank you.","start":182.81999,"end":183.56,"sentiment":"positive","sentiment_score":0.37002522125840187}],"sentiment":"neutral","sentiment_score":0.2170029103755951,"channel":1,"num_words":5,"start":181.78,"end":183.56}]},"summary":{"result":"success","short":"A customer named Sudhir calls Airedale to inquire about his internet bill. The agent, Mary, confirms that Sudhir's bill was higher than usual and promises to look into the issue. Mary verifies that a payment was made for the current plan and advises Sudhir not to make any further actions until the invoice is updated. Mary will send a new invoice and follow up with Sudhir later."},"intents":{"segments":[{"text":"Thank you for calling Airedale. My name is Mary. May I have your name, please? Hi, Mary.","start_word":1,"end_word":17,"intents":[{"intent":"Provide name","confidence_score":0.71226484}]},{"text":"Actually, I received my Internet bill this morning. I think it's a Okay.","start_word":44,"end_word":56,"intents":[{"intent":"Check bill","confidence_score":0.52740127},{"intent":"Check bill","confidence_score":0.0029669947}]},{"text":"And, yeah, I've already verified that there was a payment made for September invoice, which Yes.","start_word":228,"end_word":243,"intents":[{"intent":"Confirm payment","confidence_score":0.04852558}]},{"text":"And, yeah, I've already verified that there was a payment made for September invoice, which Yes. was actually made September 2. We'll fix your invoice from in the meantime, please don't do any actions for now, and we'll Okay.","start_word":228,"end_word":266,"intents":[{"intent":"Fix invoice","confidence_score":0.8316043}]},{"text":"Send me a new invoice, please. Okay?","start_word":279,"end_word":285,"intents":[{"intent":"Receive new invoice","confidence_score":0.03330469}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airedale. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4684540927410126},{"text":"May I have your name, please? Hi, Mary. I'm Sudesh Westa speaking. How are you today?","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":0.22022418677806857},{"text":"Thank you so much. I mean, I'm doing great. Thank you so much. Sudesh, how are you doing today?","start_word":25,"end_word":43,"sentiment":"positive","sentiment_score":0.6007091999053955},{"text":"Actually, I received my Internet bill this morning. I think it's a Okay. bit higher. Can you please check? Mhmm. Sure. I'll be more than happy to check on this. Could you provide me the complete name associated on the account, please? Sudhir Shrestha.","start_word":44,"end_word":87,"sentiment":"neutral","sentiment_score":0.03124069795012474},{"text":"Thank you so much, Sudhir.","start_word":88,"end_word":92,"sentiment":"positive","sentiment_score":0.35196664929389954},{"text":"Just give me one second. Let me pull it up. Yeah. I'm currently seeing right now your account. Just give me one second. Okay. So Yeah. Checking on your invoice, as for the description, I'm seeing a service description from September 1 to October 31. Right? And I'm seeing here that the there was also a payment that was made for September recurring service, which is your current plan, and, yeah, was also paid September 2. K. Actually, I'm paying Let me monthly 79. 70 just 9 point Yeah. 9 The 5, but it's double. I checked double. Yeah. That's correct. Just give me one second. That's alright. I will do apologize for this error, Sudhir. I'll take a look into this. Sorry. What is that? And, yeah, I will take a look into this. And, yeah, I've already verified that there was a payment made for September invoice, which Yes. was actually made September 2. We'll fix your invoice from in the meantime, please don't do any actions for now, and we'll Okay. just let you know once the invoice has been updated. Alright? Okay. Send me a new invoice, please. Okay? Just a second. Yeah. Yeah. Yeah. Okay. Yeah. We K. will.","start_word":93,"end_word":295,"sentiment":"neutral","sentiment_score":0.007837084282574982},{"text":"Thank you. Thank you I so can much.","start_word":296,"end_word":303,"sentiment":"positive","sentiment_score":0.5647549629211426},{"text":"also call you back within this day to confirm it to you. Okay? Or do or No do you worries. have any specific okay. Alright. Okay.","start_word":304,"end_word":329,"sentiment":"neutral","sentiment_score":0.09933366626501083},{"text":"Just Thank give me you one so second.","start_word":330,"end_word":337,"sentiment":"positive","sentiment_score":0.33359289169311523},{"text":"much. Let me yeah.","start_word":338,"end_word":341,"sentiment":"neutral","sentiment_score":0.2385222613811493},{"text":"Thank you so much.","start_word":342,"end_word":345,"sentiment":"positive","sentiment_score":0.6122574806213379},{"text":"Talk to you later, Sudhir. Okay. No worries.","start_word":346,"end_word":353,"sentiment":"neutral","sentiment_score":0.24138271808624268},{"text":"Thank you.","start_word":354,"end_word":355,"sentiment":"positive","sentiment_score":0.7762596607208252}],"average":{"sentiment":"neutral","sentiment_score":0.11252863526804568}}}}