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We received your email, yeah, that you will move out next month to the service address and would like to cancel the service. We can offer to help that. Yeah. I mean okay. Okay. Okay. Is it okay if I put you on hold? Let me just check your account first to settle the cancellation. Hello? Yeah. Is it okay if I put you on hold? I'll just check your account. Then I'll get back to you. Yeah. Yeah. Let me just ask the effective date for the cancellation. Is it October 1? Just wanted to confirm the effective date for the cancellation. Is it October first, tomorrow, or today? Okay. Hang on. Let me just check your account. Hang on. Hello? Hello? Can you hear me? Yeah. So, yeah, we can cancel the service, but we have a cancellation fee for this one. We have a thirty day notice, which means you will be billed a a one month of the service before we proceed with the cancellation. Okay. So our accounts depart yeah. Our accounts department will send you an invoice for that. And once the payment is settled, we then proceed with canceling it canceling this service as well within this day. Let me just check. For the cancellation fee, it's $69.95. Yeah. That's true. You said you wanted to you want us to you want it to be canceled today? We'll cancel the service today, but you need to settle the thirty day notice. That is mhmm. There's a cancellation fee. No. You just need to settle the cancellation fee, which is $69.95, and we'll proceed canceling it today. Okay. Once yeah. Once payment is settled, we'll proceed it. We'll proceed on terminating the account within this day. Okay. Okay then. Thank you. 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Good morning. This is Maureen from Airtel tech support. Am I speak yeah. Am I speaking with Lou Langwin?\n\nYeah. Just wanted to check regarding your cancellation. We received your email, yeah, that you will move out next month to the service address and would like to cancel the service. We can offer to help that. Yeah.\n\nI mean okay. Okay. Okay. Is it okay if I put you on hold? Let me just check your account first to settle the cancellation.\n\nHello? Yeah. Is it okay if I put you on hold? I'll just check your account. Then I'll get back to you.\n\nYeah. Yeah. Let me just ask the effective date for the cancellation. Is it October 1? Just wanted to confirm the effective date for the cancellation.\n\nIs it October first, tomorrow, or today? Okay. Hang on. Let me just check your account. Hang on.\n\nHello? Hello? Can you hear me? Yeah. So, yeah, we can cancel the service, but we have a cancellation fee for this one.\n\nWe have a thirty day notice, which means you will be billed a a one month of the service before we proceed with the cancellation. Okay. So our accounts depart yeah. Our accounts department will send you an invoice for that. And once the payment is settled, we then proceed with canceling it canceling this service as well within this day.\n\nLet me just check. For the cancellation fee, it's $69.95. Yeah. That's true. You said you wanted to you want us to you want it to be canceled today?\n\nWe'll cancel the service today, but you need to settle the thirty day notice. That is mhmm. There's a cancellation fee. No. You just need to settle the cancellation fee, which is $69.95, and we'll proceed canceling it today.\n\nOkay. Once yeah. Once payment is settled, we'll proceed it. We'll proceed on terminating the account within this day. Okay.\n\nOkay then. Thank you. 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Stacy speaking. Yeah. Yes. Yep. Yep. Yep. No. No. I don't want any offer because I'm leaving I'm moving to live with my partner. I'm I'm no longer previously responsible for those things. Okay? And my partner house, they already have Internet connection. So I don't want any offer. Yeah. Don't waste your time and my time. I just wanna cancel the contract. That's it. Yeah. Yeah. Yeah. Okay. That's fine. I can wait. Yep. No problem. Sorry. Say it again? Is it what? Yeah. If as soon as possible. Yes. So when will when when is my last payment date? Is is is is up to you guys? Like, I I already pay. Right? So what is the last day of that payment? Just cancel. Don't don't charge me the next bill. That's it. Yep. Yep. Yep. Yep. No problem. Okay. That's fine. Yeah. So how much is the cancellation fee? So it's which means one month payment. Right? So when is the last day of my service? What do you mean? Like, I don't get it. If I cancel today, is that is that gonna gonna cost me more? Or okay. Okay. That's fine. Just send me. Okay. Just send it to my email. That's it. Okay. All good. 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Stacy speaking. Yeah. Yes. Yep.\n\nYep. Yep. No. No. I don't want any offer because I'm leaving I'm moving to live with my partner.\n\nI'm I'm no longer previously responsible for those things. Okay? And my partner house, they already have Internet connection. So I don't want any offer. Yeah.\n\nDon't waste your time and my time. I just wanna cancel the contract. That's it. Yeah. Yeah.\n\nYeah. Okay. That's fine. I can wait. Yep.\n\nNo problem. Sorry. Say it again? Is it what? Yeah.\n\nIf as soon as possible. Yes. So when will when when is my last payment date? Is is is is up to you guys? Like, I I already pay.\n\nRight? So what is the last day of that payment? Just cancel. Don't don't charge me the next bill. That's it.\n\nYep. Yep. Yep. Yep. No problem.\n\nOkay. That's fine. Yeah. So how much is the cancellation fee? So it's which means one month payment.\n\nRight? So when is the last day of my service? What do you mean? Like, I don't get it. If I cancel today, is that is that gonna gonna cost me more?\n\nOr okay. Okay. That's fine. Just send me. Okay.\n\nJust send it to my email. That's it. Okay. All good. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.0059837354347109795},{"text":"Stacy 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payment.","start":206.235,"end":208.875,"sentiment":"neutral","sentiment_score":-0.018847694620490074}],"sentiment":"neutral","sentiment_score":0.004353478240470092,"num_words":18,"start":178.565,"end":208.875},{"sentences":[{"text":"Right?","start":208.875,"end":209.195,"sentiment":"neutral","sentiment_score":-0.0098110381513834},{"text":"So when is the last day of my service?","start":209.195,"end":212.335,"sentiment":"neutral","sentiment_score":-0.028978852762116328},{"text":"What do you mean?","start":225.9,"end":226.7,"sentiment":"neutral","sentiment_score":-0.16618260368704796},{"text":"Like, I don't get it.","start":226.7,"end":228.16,"sentiment":"neutral","sentiment_score":-0.23493481278419495},{"text":"If I cancel today, is that is that gonna gonna cost me 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Stacy speaking.\n\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. Am I speak yeah. Am I speaking with Lou Langwin?\n\nChannel 1: Yeah. Yes.\n\nChannel 0: Yeah. Just wanted to check regarding your cancellation.\n\nChannel 1: Yep.\n\nChannel 0: We received your email, yeah, that you will move out next month\n\nChannel 1: Yep.\n\nChannel 0: to the service address and would like to cancel the service.\n\nChannel 1: Yep.\n\nChannel 0: We can offer to\n\nChannel 1: No. No. I don't want any\n\nChannel 0: help\n\nChannel 1: offer\n\nChannel 0: that.\n\nChannel 1: because I'm leaving I'm moving to live with my partner. I'm I'm no longer previously responsible for those things. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: I\n\nChannel 1: my\n\nChannel 0: mean\n\nChannel 1: partner house, they already have Internet\n\nChannel 0: okay.\n\nChannel 1: connection. So I don't want any offer. Yeah. Don't waste your time and my time. I just wanna cancel the contract.\n\nThat's it.\n\nChannel 0: Okay. Okay. Is it okay if I put you on hold? Let me just check your account first to settle the cancellation. Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Is it okay if I\n\nChannel 1: Yeah.\n\nChannel 0: put you on hold? I'll just check your account.\n\nChannel 1: Yeah. Okay. That's\n\nChannel 0: Then\n\nChannel 1: fine.\n\nChannel 0: I'll get\n\nChannel 1: I\n\nChannel 0: back\n\nChannel 1: can\n\nChannel 0: to\n\nChannel 1: wait.\n\nChannel 0: you. Yeah.\n\nChannel 1: Yep. No problem.\n\nChannel 0: Yeah. Let me just ask the effective date for the cancellation. Is it October 1?\n\nChannel 1: Sorry. Say it again? Is it what?\n\nChannel 0: Just wanted to confirm the effective date for the cancellation. Is\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: If\n\nChannel 0: October\n\nChannel 1: as soon\n\nChannel 0: first,\n\nChannel 1: as possible. Yes.\n\nChannel 0: tomorrow, or today?\n\nChannel 1: So when will when when is my last payment date? Is is is is up to you guys? Like, I I already pay. Right? So what is the last day of that payment?\n\nJust cancel. Don't don't charge me the next bill. That's it.\n\nChannel 0: Okay. Hang on. Let me just check your account. Hang on. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. So, yeah, we can cancel the service, but we have a cancellation fee\n\nChannel 1: Yep.\n\nChannel 0: for\n\nChannel 1: No\n\nChannel 0: this\n\nChannel 1: problem.\n\nChannel 0: one. We have a thirty day notice, which means you will be billed a a one month of the service before we proceed with the cancellation.\n\nChannel 1: Okay. That's\n\nChannel 0: Okay.\n\nChannel 1: fine.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: our accounts depart yeah. Our accounts department will send you an invoice for that. And once the payment is settled, we then proceed with canceling it canceling this service as well\n\nChannel 1: So\n\nChannel 0: within\n\nChannel 1: how much\n\nChannel 0: this day.\n\nChannel 1: is the cancellation fee?\n\nChannel 0: Let me just check. For the cancellation fee, it's $69.95.\n\nChannel 1: So it's which means one month payment. Right? So when is the\n\nChannel 0: Yeah.\n\nChannel 1: last\n\nChannel 0: That's\n\nChannel 1: day of my service?\n\nChannel 0: true. You said you wanted to you want us to you want it to be canceled today? We'll cancel the service today, but you need to settle the thirty day notice.\n\nChannel 1: What do you mean? Like, I\n\nChannel 0: That\n\nChannel 1: don't\n\nChannel 0: is\n\nChannel 1: get it. If I cancel today, is that is that\n\nChannel 0: mhmm.\n\nChannel 1: gonna\n\nChannel 0: There's\n\nChannel 1: gonna\n\nChannel 0: a cancellation\n\nChannel 1: cost me more?\n\nChannel 0: fee.\n\nChannel 1: Or\n\nChannel 0: No. You just need to settle the cancellation fee, which is\n\nChannel 1: okay.\n\nChannel 0: $69.95, and we'll proceed canceling it today.\n\nChannel 1: Okay. That's fine. Just send\n\nChannel 0: Okay.\n\nChannel 1: me.\n\nChannel 0: Once yeah. Once payment is settled, we'll proceed it. We'll proceed on terminating the account within this\n\nChannel 1: Okay.\n\nChannel 0: day.\n\nChannel 1: Just send it to my email. That's it.\n\nChannel 0: Okay. Okay then. 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The representative offers to cancel the service and provides a cancellation fee of $69.95, which will be paid in one month. The representative confirms the cancellation and informs Lou that the account will be canceled within 30 days after payment is settled."},"intents":{"segments":[{"text":"Just wanted to check regarding your cancellation. 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We have a thirty day notice, which means you will be billed a a one month of the service before we proceed with the cancellation. Okay.","start_word":295,"end_word":339,"intents":[{"intent":"Confirm cancellation process","confidence_score":0.05585871}]},{"text":"We'll proceed on terminating the account within this Okay. day.","start_word":511,"end_word":520,"intents":[{"intent":"Propose termination","confidence_score":0.0004282473}]},{"text":"Just send it to my email. That's it. Okay.","start_word":521,"end_word":529,"intents":[{"intent":"Provide email","confidence_score":0.042991914}]}]},"sentiments":{"segments":[{"text":"Hello? Stacy speaking. Hello. Good morning. This is Maureen from Airtel tech support. Am I speak yeah. Am I speaking with Lou Langwin? Yeah. Yes. Yeah. Just wanted to check regarding your cancellation. Yep. We received your email, yeah, that you will move out next month Yep. to the service address and would like to cancel the service. Yep. We can offer to No.","start_word":0,"end_word":63,"sentiment":"neutral","sentiment_score":-0.007023358717560768},{"text":"No. I don't want any help offer that.","start_word":64,"end_word":71,"sentiment":"negative","sentiment_score":-0.5970003604888916},{"text":"because I'm leaving I'm moving to live with my partner. I'm I'm no longer previously responsible for those things. Okay? Yeah. And I my mean partner house, they already have Internet okay. connection.","start_word":72,"end_word":104,"sentiment":"neutral","sentiment_score":-0.26405423879623413},{"text":"So I don't want any offer.","start_word":105,"end_word":110,"sentiment":"negative","sentiment_score":-0.44521909952163696},{"text":"Yeah.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":-0.31691408157348633},{"text":"Don't waste your time and my time. I just wanna cancel the contract. That's it.","start_word":112,"end_word":126,"sentiment":"negative","sentiment_score":-0.540321946144104},{"text":"Okay. 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If I cancel today, is that is that mhmm. gonna There's gonna a cancellation cost me more? fee. Or No. You just need to settle the cancellation fee, which is okay. $69.95, and we'll proceed canceling it today. Okay. That's fine. Just send Okay. me. Once yeah. Once payment is settled, we'll proceed it. We'll proceed on terminating the account within this Okay. day. Just send it to my email. That's it. Okay. Okay then.","start_word":274,"end_word":531,"sentiment":"neutral","sentiment_score":-0.055558204650878906},{"text":"Thank Okay. you. All good. Bye Bye.","start_word":532,"end_word":538,"sentiment":"positive","sentiment_score":0.6261473894119263}],"average":{"sentiment":"neutral","sentiment_score":-0.07656785630688225}}}}