{"metadata":{"transaction_key":"deprecated","request_id":"019f7d6b-bc99-79c0-8214-1349f3dcbdb1","sha256":"713cd8bcd77287d8347e2e6fb42263dd7db2e5d35b8d6185a699ef12dd2a8c79","created":"2026-07-20T02:47:22.618Z","duration":89.063934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":245,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":280,"output_tokens":280},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":280,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. Good afternoon. This is Abby from TechnoOne. We are actually reaching out to companies so we could help them improve their IT system. Is this something that we could help you guys? Techno one, sir, from Springfield, Brisbane. We help companies for to improve their IT services, like IT system. How is it working so far with your IT? IT support. Oh. Oh, okay. Is this mister James Gastline or no? Oh, alright. Basically, you don't use any technology for your staff and employees? There's no need. So far Oh. Okay. Okay. No problem, sir. Thank you so much for your time. Alright? Take care. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":3.4399998,"end":3.6799998,"confidence":0.9584961,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1864406168460846},{"word":"sir","start":3.6799998,"end":4.16,"confidence":0.99365234,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2057390809059143},{"word":"good","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4126113355159759},{"word":"afternoon","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4410606622695923},{"word":"this","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.39871034026145935},{"word":"is","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3616352677345276},{"word":"abby","start":5.44,"end":5.7599998,"confidence":0.9326172,"punctuated_word":"Abby","sentiment":"positive","sentiment_score":0.3684976100921631},{"word":"from","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3697180151939392},{"word":"technoone","start":6.16,"end":6.66,"confidence":0.78704834,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.24960212409496307},{"word":"we","start":7.52,"end":7.7599998,"confidence":0.99609375,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.34437403082847595},{"word":"are","start":7.7599998,"end":8.0,"confidence":0.9506836,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3357695937156677},{"word":"actually","start":8.0,"end":8.48,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"positive","sentiment_score":0.3923817276954651},{"word":"reaching","start":8.48,"end":8.8,"confidence":1.0,"punctuated_word":"reaching","sentiment":"positive","sentiment_score":0.3395129442214966},{"word":"out","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.3101334571838379},{"word":"to","start":8.96,"end":9.28,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.277704119682312},{"word":"companies","start":9.28,"end":9.76,"confidence":0.91748047,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":0.2562822699546814},{"word":"so","start":9.76,"end":9.92,"confidence":0.9580078,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3352731764316559},{"word":"we","start":9.92,"end":10.08,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3364313840866089},{"word":"could","start":10.08,"end":10.32,"confidence":0.97998047,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.38109925389289856},{"word":"help","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3951427638530731},{"word":"them","start":10.559999,"end":10.88,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.32743310928344727},{"word":"improve","start":10.88,"end":11.28,"confidence":1.0,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":0.23236846923828125},{"word":"their","start":11.28,"end":11.679999,"confidence":0.99902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.22352099418640137},{"word":"it","start":11.679999,"end":12.08,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.2618577182292938},{"word":"system","start":12.08,"end":12.58,"confidence":0.9995117,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.3228158950805664},{"word":"is","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.30443131923675537},{"word":"this","start":13.5199995,"end":13.679999,"confidence":0.8051758,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.3248896896839142},{"word":"something","start":13.679999,"end":14.0,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.3117804527282715},{"word":"that","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.317779004573822},{"word":"we","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2669515013694763},{"word":"could","start":14.32,"end":14.559999,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.2567667067050934},{"word":"help","start":14.559999,"end":15.059999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.17549119889736176},{"word":"you","start":15.2,"end":15.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20151475071907043},{"word":"guys","start":15.44,"end":15.94,"confidence":0.99902344,"punctuated_word":"guys?","sentiment":"neutral","sentiment_score":0.12829908728599548},{"word":"techno","start":19.815,"end":20.295,"confidence":0.9343262,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.034815505146980286},{"word":"one","start":20.295,"end":20.535,"confidence":0.79125977,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.030518922954797745},{"word":"sir","start":20.535,"end":20.855,"confidence":0.9628906,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.04512321203947067},{"word":"from","start":20.855,"end":21.255001,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04792310670018196},{"word":"springfield","start":21.255001,"end":21.755001,"confidence":0.9916992,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.05995076149702072},{"word":"brisbane","start":21.815,"end":22.315,"confidence":0.90625,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.0630718395113945},{"word":"we","start":22.775,"end":22.935001,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.11799038201570512},{"word":"help","start":22.935001,"end":23.335,"confidence":0.9970703,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.09723403304815292},{"word":"companies","start":23.335,"end":23.835,"confidence":1.0,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":0.12870970368385315},{"word":"for","start":23.975,"end":24.295,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12161118537187576},{"word":"to","start":24.375,"end":24.535,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12018320709466934},{"word":"improve","start":24.535,"end":24.935001,"confidence":1.0,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":0.09372170269489288},{"word":"their","start":24.935001,"end":25.255001,"confidence":0.99902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.12208399176597597},{"word":"it","start":25.255001,"end":25.654999,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.09610380977392197},{"word":"services","start":25.654999,"end":26.154999,"confidence":0.91015625,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.13811379671096802},{"word":"like","start":26.935001,"end":27.255001,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1205773577094078},{"word":"it","start":27.255001,"end":27.755001,"confidence":0.8833008,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.08499190956354141},{"word":"system","start":27.815,"end":28.315,"confidence":0.99902344,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.09990562498569489},{"word":"how","start":29.015,"end":29.255001,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13151420652866364},{"word":"is","start":29.255001,"end":29.415,"confidence":0.88183594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12852521240711212},{"word":"it","start":29.415,"end":29.575,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1716628521680832},{"word":"working","start":29.575,"end":29.975,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.12034132331609726},{"word":"so","start":29.975,"end":30.215,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07801290601491928},{"word":"far","start":30.215,"end":30.715,"confidence":1.0,"punctuated_word":"far","sentiment":"neutral","sentiment_score":0.0996091365814209},{"word":"with","start":31.02,"end":31.26,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05486410856246948},{"word":"your","start":31.26,"end":31.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0402190238237381},{"word":"it","start":35.02,"end":35.34,"confidence":0.9904785,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":0.03274250030517578},{"word":"it","start":35.34,"end":35.74,"confidence":0.9921875,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.02070434018969536},{"word":"support","start":35.74,"end":36.24,"confidence":0.8820801,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.05015882849693298},{"word":"oh","start":46.875,"end":47.355,"confidence":0.47302246,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.06386008858680725},{"word":"oh","start":47.355,"end":47.515,"confidence":0.9790039,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05111916735768318},{"word":"okay","start":47.515,"end":47.754997,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.04190734401345253},{"word":"is","start":47.754997,"end":47.914997,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02068015374243259},{"word":"this","start":47.914997,"end":48.155,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01360101532191038},{"word":"mister","start":48.155,"end":48.554996,"confidence":0.99316406,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.01597946137189865},{"word":"james","start":48.554996,"end":49.054996,"confidence":0.99609375,"punctuated_word":"James","sentiment":"neutral","sentiment_score":-0.015543870627880096},{"word":"gastline","start":49.114998,"end":49.614998,"confidence":0.40307617,"punctuated_word":"Gastline","sentiment":"neutral","sentiment_score":-0.016748329624533653},{"word":"or","start":53.195,"end":53.515,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.024819284677505493},{"word":"no","start":53.515,"end":54.015,"confidence":0.99121094,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.04642195627093315},{"word":"oh","start":62.24,"end":62.56,"confidence":0.9897461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12975475192070007},{"word":"alright","start":62.56,"end":63.06,"confidence":0.99902344,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.1115892231464386},{"word":"basically","start":63.36,"end":63.86,"confidence":0.99853516,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.16765448451042175},{"word":"you","start":64.16,"end":64.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2378220111131668},{"word":"don't","start":64.4,"end":64.9,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2094392627477646},{"word":"use","start":64.96,"end":65.46,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2277151495218277},{"word":"any","start":66.16,"end":66.64,"confidence":0.70410156,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2356433868408203},{"word":"technology","start":66.64,"end":67.14,"confidence":0.6953125,"punctuated_word":"technology","sentiment":"neutral","sentiment_score":-0.21656396985054016},{"word":"for","start":67.68,"end":67.92,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2430250644683838},{"word":"your","start":67.92,"end":68.32,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2492319643497467},{"word":"staff","start":68.32,"end":68.82,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.1849655658006668},{"word":"and","start":68.88,"end":69.36,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2184069901704788},{"word":"employees","start":69.36,"end":69.86,"confidence":0.87280273,"punctuated_word":"employees?","sentiment":"neutral","sentiment_score":-0.19380812346935272},{"word":"there's","start":70.90501,"end":71.065,"confidence":1.0,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.2513312101364136},{"word":"no","start":71.065,"end":71.465004,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.21577304601669312},{"word":"need","start":71.465004,"end":71.945,"confidence":0.7338867,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":-0.23109889030456543},{"word":"so","start":71.945,"end":72.185005,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18234777450561523},{"word":"far","start":72.185005,"end":72.685005,"confidence":0.9770508,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.2502131462097168},{"word":"oh","start":79.145004,"end":79.645004,"confidence":0.65930176,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.02867848239839077},{"word":"okay","start":79.705,"end":79.945,"confidence":0.7824707,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004027951508760452},{"word":"okay","start":79.945,"end":80.265,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.046532757580280304},{"word":"no","start":80.265,"end":80.425,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1677447259426117},{"word":"problem","start":80.425,"end":80.825005,"confidence":0.9951172,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.2985754609107971},{"word":"sir","start":80.825005,"end":81.065,"confidence":0.96240234,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3386366367340088},{"word":"thank","start":81.065,"end":81.305,"confidence":0.9404297,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5330718755722046},{"word":"you","start":81.305,"end":81.465004,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5408250093460083},{"word":"so","start":81.465004,"end":81.625,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5990912318229675},{"word":"much","start":81.625,"end":81.865005,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5471793413162231},{"word":"for","start":81.865005,"end":82.025,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5891863107681274},{"word":"your","start":82.025,"end":82.185005,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.49853751063346863},{"word":"time","start":82.185005,"end":82.425,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.572565495967865},{"word":"alright","start":82.425,"end":82.925,"confidence":0.9951172,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.30400845408439636},{"word":"take","start":83.225006,"end":83.545006,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.21273554861545563},{"word":"care","start":83.545006,"end":83.88888,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.20601561665534973},{"word":"bye","start":85.32888,"end":85.48888,"confidence":0.5888672,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13131314516067505},{"word":"bye","start":85.48888,"end":85.98888,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0838506668806076}],"paragraphs":{"transcript":"\nHi, sir. Good afternoon. This is Abby from TechnoOne. We are actually reaching out to companies so we could help them improve their IT system. Is this something that we could help you guys?\n\nTechno one, sir, from Springfield, Brisbane. We help companies for to improve their IT services, like IT system. How is it working so far with your IT? IT support. Oh.\n\nOh, okay. Is this mister James Gastline or no? Oh, alright. Basically, you don't use any technology for your staff and employees? There's no need.\n\nSo far Oh. Okay. Okay. No problem, sir. Thank you so much for your time.\n\nAlright? Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.4399998,"end":4.16,"sentiment":"neutral","sentiment_score":0.19608984887599945},{"text":"Good afternoon.","start":4.16,"end":4.9,"sentiment":"positive","sentiment_score":0.4268359988927841},{"text":"This is Abby from TechnoOne.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.34963267147541044},{"text":"We are actually reaching out to companies so we could help them improve their IT system.","start":7.52,"end":12.58,"sentiment":"neutral","sentiment_score":0.3170063067227602},{"text":"Is this something that we could help you guys?","start":13.36,"end":15.94,"sentiment":"neutral","sentiment_score":0.25421152346664005}],"sentiment":"neutral","sentiment_score":0.30452999034348655,"num_words":34,"start":3.4399998,"end":15.94},{"sentences":[{"text":"Techno one, sir, from Springfield, Brisbane.","start":19.815,"end":22.315,"sentiment":"neutral","sentiment_score":0.04690055797497431},{"text":"We help companies for to improve their IT services, like IT system.","start":22.775,"end":28.315,"sentiment":"neutral","sentiment_score":0.11176889203488827},{"text":"How is it working so far with your IT?","start":29.015,"end":35.34,"sentiment":"neutral","sentiment_score":0.09527680774529775},{"text":"IT support.","start":35.34,"end":36.24,"sentiment":"neutral","sentiment_score":-0.03543158434331417},{"text":"Oh.","start":46.875,"end":47.355,"sentiment":"neutral","sentiment_score":-0.06386008858680725}],"sentiment":"neutral","sentiment_score":0.07817993549009164,"num_words":30,"start":19.815,"end":47.355},{"sentences":[{"text":"Oh, okay.","start":47.355,"end":47.754997,"sentiment":"neutral","sentiment_score":-0.046513255685567856},{"text":"Is this mister James Gastline or no?","start":47.754997,"end":54.015,"sentiment":"neutral","sentiment_score":-0.021970581662442003},{"text":"Oh, alright.","start":62.24,"end":63.06,"sentiment":"neutral","sentiment_score":-0.12067198753356934},{"text":"Basically, you don't use any technology for your staff and employees?","start":63.36,"end":69.86,"sentiment":"neutral","sentiment_score":-0.21675236116756091},{"text":"There's no need.","start":70.90501,"end":71.945,"sentiment":"neutral","sentiment_score":-0.23273438215255737}],"sentiment":"neutral","sentiment_score":-0.14282574709504842,"num_words":25,"start":47.355,"end":71.945},{"sentences":[{"text":"So far Oh.","start":71.945,"end":79.645004,"sentiment":"neutral","sentiment_score":-0.15374646770457426},{"text":"Okay.","start":79.705,"end":79.945,"sentiment":"neutral","sentiment_score":-0.004027951508760452},{"text":"Okay.","start":79.945,"end":80.265,"sentiment":"neutral","sentiment_score":0.046532757580280304},{"text":"No problem, sir.","start":80.265,"end":81.065,"sentiment":"neutral","sentiment_score":0.26831894119580585},{"text":"Thank you so much for your time.","start":81.065,"end":82.425,"sentiment":"positive","sentiment_score":0.5543509679181235}],"sentiment":"neutral","sentiment_score":0.28444526679813864,"num_words":15,"start":71.945,"end":82.425},{"sentences":[{"text":"Alright?","start":82.425,"end":82.925,"sentiment":"neutral","sentiment_score":0.30400845408439636},{"text":"Take care.","start":83.225006,"end":83.88888,"sentiment":"neutral","sentiment_score":0.20937558263540268},{"text":"Bye bye.","start":85.32888,"end":85.98888,"sentiment":"neutral","sentiment_score":0.10758190602064133}],"sentiment":"neutral","sentiment_score":0.18758468627929686,"num_words":5,"start":82.425,"end":85.98888}]}}]},{"alternatives":[{"transcript":"Hello, James? Sorry. Who who are you? I'm not sure. I'm not sure. I think you've got the wrong number. I'm very sure you got the wrong number. I have no IT I have no IT requirements whatsoever. Yes. But but I have no IT requirements at all. So I'm not sure why you're ringing me. I I don't have any staff. I don't have any staff or employees. So I don't know where you're getting your information from. Okay. Bye.","confidence":0.9970703,"words":[{"word":"hello","start":0.79999995,"end":1.28,"confidence":0.9641113,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.01899994909763336},{"word":"james","start":1.28,"end":1.78,"confidence":0.9794922,"punctuated_word":"James?","sentiment":"neutral","sentiment_score":0.02308555878698826},{"word":"sorry","start":16.545,"end":16.865,"confidence":0.9387207,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.020528262481093407},{"word":"who","start":16.865,"end":17.185,"confidence":0.9970703,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.020470622926950455},{"word":"who","start":17.185,"end":17.425,"confidence":0.9892578,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.01483086682856083},{"word":"are","start":17.425,"end":17.505,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.017890973016619682},{"word":"you","start":17.505,"end":18.005,"confidence":0.9970703,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.009781968779861929},{"word":"i'm","start":36.26,"end":36.5,"confidence":0.97680664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1509522795677185},{"word":"not","start":36.5,"end":36.66,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18457406759262085},{"word":"sure","start":36.66,"end":36.98,"confidence":0.9550781,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.23619741201400757},{"word":"i'm","start":36.98,"end":37.22,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28321385383605957},{"word":"not","start":37.22,"end":37.38,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2355128973722458},{"word":"sure","start":37.38,"end":37.7,"confidence":0.9980469,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.26009079813957214},{"word":"i","start":37.7,"end":37.78,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4362589716911316},{"word":"think","start":37.78,"end":37.94,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4323539435863495},{"word":"you've","start":37.94,"end":38.18,"confidence":0.9970703,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.5093259811401367},{"word":"got","start":38.18,"end":38.42,"confidence":1.0,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4855754673480987},{"word":"the","start":38.42,"end":38.5,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.455737829208374},{"word":"wrong","start":38.5,"end":38.82,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.44653013348579407},{"word":"number","start":38.82,"end":39.32,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.4446933269500733},{"word":"i'm","start":39.62,"end":39.86,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4412316679954529},{"word":"very","start":39.86,"end":40.18,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.44991183280944824},{"word":"sure","start":40.18,"end":40.5,"confidence":1.0,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.398898720741272},{"word":"you","start":40.5,"end":40.66,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.45529505610466},{"word":"got","start":40.66,"end":40.9,"confidence":0.59765625,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3923361003398895},{"word":"the","start":40.9,"end":40.98,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3259999752044678},{"word":"wrong","start":40.98,"end":41.22,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.3005548417568207},{"word":"number","start":41.22,"end":41.72,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.35244160890579224},{"word":"i","start":42.865,"end":42.945,"confidence":0.9633789,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33573591709136963},{"word":"have","start":42.945,"end":43.265,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.260625958442688},{"word":"no","start":43.265,"end":43.505,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.26512616872787476},{"word":"it","start":43.505,"end":43.985,"confidence":0.96533203,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.3061586320400238},{"word":"i","start":43.985,"end":44.305,"confidence":0.7050781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27026721835136414},{"word":"have","start":44.305,"end":44.625,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2690349519252777},{"word":"no","start":44.625,"end":44.785,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.28578031063079834},{"word":"it","start":44.785,"end":45.185,"confidence":1.0,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.3424795866012573},{"word":"requirements","start":45.185,"end":45.685,"confidence":0.99902344,"punctuated_word":"requirements","sentiment":"neutral","sentiment_score":-0.31216713786125183},{"word":"whatsoever","start":45.825,"end":46.325,"confidence":0.94433594,"punctuated_word":"whatsoever.","sentiment":"neutral","sentiment_score":-0.28906241059303284},{"word":"yes","start":54.065002,"end":54.545,"confidence":0.91015625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.02423425391316414},{"word":"but","start":54.545,"end":55.025,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07964397966861725},{"word":"but","start":55.025,"end":55.425,"confidence":0.98535156,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10810335725545885},{"word":"i","start":55.425,"end":55.505,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1910485178232193},{"word":"have","start":55.505,"end":55.825,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13850818574428558},{"word":"no","start":55.825,"end":56.305,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.16520752012729645},{"word":"it","start":56.305,"end":56.805,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.21094323694705963},{"word":"requirements","start":56.865,"end":57.365,"confidence":0.984375,"punctuated_word":"requirements","sentiment":"neutral","sentiment_score":-0.22052660584449768},{"word":"at","start":57.67,"end":57.829998,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2744734287261963},{"word":"all","start":57.829998,"end":58.329998,"confidence":0.78466797,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.20532891154289248},{"word":"so","start":58.71,"end":58.949997,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.20528241991996765},{"word":"i'm","start":58.949997,"end":59.109997,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2978670299053192},{"word":"not","start":59.109997,"end":59.269997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3113594353199005},{"word":"sure","start":59.269997,"end":59.51,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2948026657104492},{"word":"why","start":59.51,"end":59.75,"confidence":0.9980469,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3723301291465759},{"word":"you're","start":59.75,"end":59.91,"confidence":0.99658203,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.3266701102256775},{"word":"ringing","start":59.91,"end":60.309998,"confidence":0.9980469,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.2759036719799042},{"word":"me","start":60.309998,"end":60.809998,"confidence":0.98291016,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.23809295892715457},{"word":"i","start":71.215004,"end":71.455,"confidence":0.50390625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2436930388212204},{"word":"i","start":71.455,"end":71.695,"confidence":0.95703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2397071272134781},{"word":"don't","start":71.695,"end":71.935,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1831220984458923},{"word":"have","start":71.935,"end":72.175,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11680902540683746},{"word":"any","start":72.175,"end":72.495,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1977955847978592},{"word":"staff","start":72.495,"end":72.995,"confidence":0.90625,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":-0.2388039380311966},{"word":"i","start":73.535,"end":73.775,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3078150749206543},{"word":"don't","start":73.775,"end":73.935,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2866896986961365},{"word":"have","start":73.935,"end":74.175,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.263040691614151},{"word":"any","start":74.175,"end":74.415,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.26487717032432556},{"word":"staff","start":74.415,"end":74.815,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.2820155620574951},{"word":"or","start":74.815,"end":75.055,"confidence":0.94970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.31738755106925964},{"word":"employees","start":75.055,"end":75.555,"confidence":0.75024414,"punctuated_word":"employees.","sentiment":"neutral","sentiment_score":-0.2573902904987335},{"word":"so","start":76.015,"end":76.175,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.26781296730041504},{"word":"i","start":76.175,"end":76.255005,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3188225030899048},{"word":"don't","start":76.255005,"end":76.495,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21772828698158264},{"word":"know","start":76.495,"end":76.575005,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25045791268348694},{"word":"where","start":76.575005,"end":76.735,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.3000732660293579},{"word":"you're","start":76.735,"end":76.895004,"confidence":0.9951172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2946213483810425},{"word":"getting","start":76.895004,"end":77.135,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.23324744403362271},{"word":"your","start":77.135,"end":77.375,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2668371796607971},{"word":"information","start":77.375,"end":77.875,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.23081818222999573},{"word":"from","start":78.015,"end":78.515,"confidence":0.9975586,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":-0.2860412001609802},{"word":"okay","start":83.41888,"end":83.91888,"confidence":0.7763672,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21922720968723297},{"word":"bye","start":83.978874,"end":84.478874,"confidence":0.93652344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16049325466156006}],"paragraphs":{"transcript":"\nHello, James? Sorry. Who who are you? I'm not sure. I'm not sure.\n\nI think you've got the wrong number. I'm very sure you got the wrong number. I have no IT I have no IT requirements whatsoever. Yes. But but I have no IT requirements at all.\n\nSo I'm not sure why you're ringing me. I I don't have any staff. I don't have any staff or employees. So I don't know where you're getting your information from. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, James?","start":0.79999995,"end":1.78,"sentiment":"neutral","sentiment_score":0.02104275394231081},{"text":"Sorry.","start":16.545,"end":16.865,"sentiment":"neutral","sentiment_score":-0.020528262481093407},{"text":"Who who are you?","start":16.865,"end":18.005,"sentiment":"neutral","sentiment_score":-0.015743607887998223},{"text":"I'm not sure.","start":36.26,"end":36.98,"sentiment":"neutral","sentiment_score":-0.19057458639144897},{"text":"I'm not sure.","start":36.98,"end":37.7,"sentiment":"neutral","sentiment_score":-0.25960584978262585}],"sentiment":"neutral","sentiment_score":-0.10707373035928378,"num_words":13,"start":0.79999995,"end":37.7},{"sentences":[{"text":"I think you've got the wrong number.","start":37.7,"end":39.32,"sentiment":"negative","sentiment_score":-0.4586393790585654},{"text":"I'm very sure you got the wrong number.","start":39.62,"end":41.72,"sentiment":"negative","sentiment_score":-0.3895837254822254},{"text":"I have no IT I have no IT requirements whatsoever.","start":42.865,"end":46.325,"sentiment":"neutral","sentiment_score":-0.29364382922649385},{"text":"Yes.","start":54.065002,"end":54.545,"sentiment":"neutral","sentiment_score":-0.02423425391316414},{"text":"But but I have no IT requirements at all.","start":54.545,"end":58.329998,"sentiment":"neutral","sentiment_score":-0.17708708263105816}],"sentiment":"neutral","sentiment_score":-0.3109029070607254,"num_words":35,"start":37.7,"end":58.329998},{"sentences":[{"text":"So I'm not sure why you're ringing me.","start":58.71,"end":60.809998,"sentiment":"neutral","sentiment_score":-0.2902885526418686},{"text":"I I don't have any staff.","start":71.215004,"end":72.995,"sentiment":"neutral","sentiment_score":-0.203321802119414},{"text":"I don't have any staff or employees.","start":73.535,"end":75.555,"sentiment":"neutral","sentiment_score":-0.28274514845439364},{"text":"So I don't know where you're getting your information from.","start":76.015,"end":78.515,"sentiment":"neutral","sentiment_score":-0.2666460290551186},{"text":"Okay.","start":83.41888,"end":83.91888,"sentiment":"neutral","sentiment_score":0.21922720968723297}],"sentiment":"neutral","sentiment_score":-0.2490215110592544,"num_words":32,"start":58.71,"end":83.91888},{"sentences":[{"text":"Bye.","start":83.978874,"end":84.478874,"sentiment":"neutral","sentiment_score":0.16049325466156006}],"sentiment":"neutral","sentiment_score":0.16049325466156006,"num_words":1,"start":83.978874,"end":84.478874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, James?\n\nChannel 0: Hi, sir. Good afternoon. This is Abby from TechnoOne. We are actually reaching out to companies so we could help them improve their IT system. Is this something that we could help you guys?\n\nChannel 1: Sorry. Who who are you?\n\nChannel 0: Techno one, sir, from Springfield, Brisbane. We help companies for to improve their IT services, like IT system. How is it working so far with your IT? IT support.\n\nChannel 1: I'm not sure. I'm not sure. I think you've got the wrong number. I'm very sure you got the wrong number. I have no IT I have no IT requirements whatsoever.\n\nChannel 0: Oh. Oh, okay. Is this mister James Gastline or no?\n\nChannel 1: Yes. But but I have no IT requirements at all. So I'm not sure why you're ringing me.\n\nChannel 0: Oh, alright. Basically, you don't use any technology for your staff and employees? There's no\n\nChannel 1: I I\n\nChannel 0: need.\n\nChannel 1: don't have\n\nChannel 0: So\n\nChannel 1: any\n\nChannel 0: far\n\nChannel 1: staff. I don't have any staff or employees. So I don't know where you're getting your information from.\n\nChannel 0: Oh. Okay. Okay. No problem, sir. Thank you so much for your time.\n\nAlright? Take\n\nChannel 1: Okay.\n\nChannel 0: care.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, James?","start":0.79999995,"end":1.78,"sentiment":"neutral","sentiment_score":0.02104275394231081}],"sentiment":"neutral","sentiment_score":0.02104275394231081,"channel":1,"num_words":2,"start":0.79999995,"end":1.78},{"sentences":[{"text":"Hi, sir.","start":3.4399998,"end":4.16,"sentiment":"neutral","sentiment_score":0.19608984887599945},{"text":"Good afternoon.","start":4.16,"end":4.9,"sentiment":"positive","sentiment_score":0.4268359988927841},{"text":"This is Abby from TechnoOne.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.34963267147541044},{"text":"We are actually reaching out to companies so we could help them improve their IT system.","start":7.52,"end":12.58,"sentiment":"neutral","sentiment_score":0.3170063067227602},{"text":"Is this something that we could help you guys?","start":13.36,"end":15.94,"sentiment":"neutral","sentiment_score":0.25421152346664005}],"sentiment":"neutral","sentiment_score":0.30452999034348655,"channel":0,"num_words":34,"start":3.4399998,"end":15.94},{"sentences":[{"text":"Sorry.","start":16.545,"end":16.865,"sentiment":"neutral","sentiment_score":-0.020528262481093407},{"text":"Who who are you?","start":16.865,"end":18.005,"sentiment":"neutral","sentiment_score":-0.015743607887998223}],"sentiment":"neutral","sentiment_score":-0.01670053880661726,"channel":1,"num_words":5,"start":16.545,"end":18.005},{"sentences":[{"text":"Techno one, sir, from Springfield, Brisbane.","start":19.815,"end":22.315,"sentiment":"neutral","sentiment_score":0.04690055797497431},{"text":"We help companies for to improve their IT services, like IT system.","start":22.775,"end":28.315,"sentiment":"neutral","sentiment_score":0.11176889203488827},{"text":"How is it working so far with your IT?","start":29.015,"end":35.34,"sentiment":"neutral","sentiment_score":0.09527680774529775},{"text":"IT support.","start":35.34,"end":36.24,"sentiment":"neutral","sentiment_score":-0.03543158434331417}],"sentiment":"neutral","sentiment_score":0.08307786735481229,"channel":0,"num_words":29,"start":19.815,"end":36.24},{"sentences":[{"text":"I'm not sure.","start":36.26,"end":36.98,"sentiment":"neutral","sentiment_score":-0.19057458639144897},{"text":"I'm not sure.","start":36.98,"end":37.7,"sentiment":"neutral","sentiment_score":-0.25960584978262585},{"text":"I think you've got the wrong number.","start":37.7,"end":39.32,"sentiment":"negative","sentiment_score":-0.4586393790585654},{"text":"I'm very sure you got the wrong number.","start":39.62,"end":41.72,"sentiment":"negative","sentiment_score":-0.3895837254822254},{"text":"I have no IT I have no IT requirements whatsoever.","start":42.865,"end":46.325,"sentiment":"neutral","sentiment_score":-0.29364382922649385}],"sentiment":"negative","sentiment_score":-0.34239113090499756,"channel":1,"num_words":31,"start":36.26,"end":46.325},{"sentences":[{"text":"Oh.","start":46.875,"end":47.355,"sentiment":"neutral","sentiment_score":-0.06386008858680725},{"text":"Oh, okay.","start":47.355,"end":47.754997,"sentiment":"neutral","sentiment_score":-0.046513255685567856},{"text":"Is this mister James Gastline or no?","start":47.754997,"end":54.015,"sentiment":"neutral","sentiment_score":-0.021970581662442003}],"sentiment":"neutral","sentiment_score":-0.0310680671595037,"channel":0,"num_words":10,"start":46.875,"end":54.015},{"sentences":[{"text":"Yes.","start":54.065002,"end":54.545,"sentiment":"neutral","sentiment_score":-0.02423425391316414},{"text":"But but I have no IT requirements at all.","start":54.545,"end":58.329998,"sentiment":"neutral","sentiment_score":-0.17708708263105816},{"text":"So I'm not sure why you're ringing me.","start":58.71,"end":60.809998,"sentiment":"neutral","sentiment_score":-0.2902885526418686}],"sentiment":"neutral","sentiment_score":-0.21890702326264647,"channel":1,"num_words":18,"start":54.065002,"end":60.809998},{"sentences":[{"text":"Oh, alright.","start":62.24,"end":63.06,"sentiment":"neutral","sentiment_score":-0.12067198753356934},{"text":"Basically, you don't use any technology for your staff and employees?","start":63.36,"end":69.86,"sentiment":"neutral","sentiment_score":-0.21675236116756091},{"text":"There's no","start":70.90501,"end":71.465004,"sentiment":"neutral","sentiment_score":-0.23355212807655334}],"sentiment":"neutral","sentiment_score":-0.2061816136042277,"channel":0,"num_words":15,"start":62.24,"end":71.465004},{"sentences":[{"text":"I I","start":71.215004,"end":71.695,"sentiment":"neutral","sentiment_score":-0.24170008301734924}],"sentiment":"neutral","sentiment_score":-0.24170008301734924,"channel":1,"num_words":2,"start":71.215004,"end":71.695},{"sentences":[{"text":"need.","start":71.465004,"end":71.945,"sentiment":"neutral","sentiment_score":-0.23109889030456543}],"sentiment":"neutral","sentiment_score":-0.23109889030456543,"channel":0,"num_words":1,"start":71.465004,"end":71.945},{"sentences":[{"text":"don't have","start":71.695,"end":72.175,"sentiment":"neutral","sentiment_score":-0.1499655619263649}],"sentiment":"neutral","sentiment_score":-0.1499655619263649,"channel":1,"num_words":2,"start":71.695,"end":72.175},{"sentences":[{"text":"So","start":71.945,"end":72.185005,"sentiment":"neutral","sentiment_score":-0.18234777450561523}],"sentiment":"neutral","sentiment_score":-0.18234777450561523,"channel":0,"num_words":1,"start":71.945,"end":72.185005},{"sentences":[{"text":"any","start":72.175,"end":72.495,"sentiment":"neutral","sentiment_score":-0.1977955847978592}],"sentiment":"neutral","sentiment_score":-0.1977955847978592,"channel":1,"num_words":1,"start":72.175,"end":72.495},{"sentences":[{"text":"far","start":72.185005,"end":72.685005,"sentiment":"neutral","sentiment_score":-0.2502131462097168}],"sentiment":"neutral","sentiment_score":-0.2502131462097168,"channel":0,"num_words":1,"start":72.185005,"end":72.685005},{"sentences":[{"text":"staff.","start":72.495,"end":72.995,"sentiment":"neutral","sentiment_score":-0.2388039380311966},{"text":"I don't have any staff or employees.","start":73.535,"end":75.555,"sentiment":"neutral","sentiment_score":-0.28274514845439364},{"text":"So I don't know where you're getting your information from.","start":76.015,"end":78.515,"sentiment":"neutral","sentiment_score":-0.2666460290551186}],"sentiment":"neutral","sentiment_score":-0.27136001487572986,"channel":1,"num_words":18,"start":72.495,"end":78.515},{"sentences":[{"text":"Oh.","start":79.145004,"end":79.645004,"sentiment":"neutral","sentiment_score":-0.02867848239839077},{"text":"Okay.","start":79.705,"end":79.945,"sentiment":"neutral","sentiment_score":-0.004027951508760452},{"text":"Okay.","start":79.945,"end":80.265,"sentiment":"neutral","sentiment_score":0.046532757580280304},{"text":"No problem, sir.","start":80.265,"end":81.065,"sentiment":"neutral","sentiment_score":0.26831894119580585},{"text":"Thank you so much for your time.","start":81.065,"end":82.425,"sentiment":"positive","sentiment_score":0.5543509679181235}],"sentiment":"positive","sentiment_score":0.3614799940528778,"channel":0,"num_words":13,"start":79.145004,"end":82.425},{"sentences":[{"text":"Alright?","start":82.425,"end":82.925,"sentiment":"neutral","sentiment_score":0.30400845408439636},{"text":"Take","start":83.225006,"end":83.545006,"sentiment":"neutral","sentiment_score":0.21273554861545563}],"sentiment":"neutral","sentiment_score":0.258372001349926,"channel":0,"num_words":2,"start":82.425,"end":83.545006},{"sentences":[{"text":"Okay.","start":83.41888,"end":83.91888,"sentiment":"neutral","sentiment_score":0.21922720968723297}],"sentiment":"neutral","sentiment_score":0.21922720968723297,"channel":1,"num_words":1,"start":83.41888,"end":83.91888},{"sentences":[{"text":"care.","start":83.545006,"end":83.88888,"sentiment":"neutral","sentiment_score":0.20601561665534973}],"sentiment":"neutral","sentiment_score":0.20601561665534973,"channel":0,"num_words":1,"start":83.545006,"end":83.88888},{"sentences":[{"text":"Bye.","start":83.978874,"end":84.478874,"sentiment":"neutral","sentiment_score":0.16049325466156006}],"sentiment":"neutral","sentiment_score":0.16049325466156006,"channel":1,"num_words":1,"start":83.978874,"end":84.478874},{"sentences":[{"text":"Bye bye.","start":85.32888,"end":85.98888,"sentiment":"neutral","sentiment_score":0.10758190602064133}],"sentiment":"neutral","sentiment_score":0.10758190602064133,"channel":0,"num_words":2,"start":85.32888,"end":85.98888}]},"summary":{"result":"success","short":"Abby from TechnoOne is calling James to inquire about his IT system. She asks if he needs IT support and if he uses any technology for his staff or employees. James confirms that he doesn't need IT support and is not using any technology."},"intents":{"segments":[{"text":"We are actually reaching out to companies so we could help them improve their IT system. Is this something that we could help you guys? Sorry.","start_word":11,"end_word":36,"intents":[{"intent":"Improve it system","confidence_score":0.21214184}]},{"text":"IT support.","start_word":68,"end_word":69,"intents":[{"intent":"Assist with it support","confidence_score":0.04476102}]}]},"sentiments":{"segments":[{"text":"Hello, James? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.11936328560113908},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4315775632858277},{"text":"This is Abby from TechnoOne. We are actually reaching out to companies so we could help them improve their IT system. Is this something that we could help you guys? Sorry. Who who are you? Techno one, sir, from Springfield, Brisbane. We help companies for to improve their IT services, like IT system. How is it working so far with your IT? IT support. I'm not sure. I'm not sure.","start_word":6,"end_word":75,"sentiment":"neutral","sentiment_score":0.11587194353342056},{"text":"I think you've got the wrong number. I'm very sure you got the wrong number.","start_word":76,"end_word":90,"sentiment":"negative","sentiment_score":-0.4297807514667511},{"text":"I have no IT I have no IT requirements whatsoever. Oh. Oh, okay. Is this mister James Gastline or no? Yes. But but I have no IT requirements at all. So I'm not sure why you're ringing me. Oh, alright. Basically, you don't use any technology for your staff and employees? There's no I I need. don't have So any far staff. I don't have any staff or employees. So I don't know where you're getting your information from. Oh. Okay. Okay. No problem, sir.","start_word":91,"end_word":175,"sentiment":"neutral","sentiment_score":-0.17381955683231354},{"text":"Thank you so much for your time.","start_word":176,"end_word":182,"sentiment":"positive","sentiment_score":0.5566277503967285},{"text":"Alright? Take Okay. care. Bye. Bye bye.","start_word":183,"end_word":189,"sentiment":"neutral","sentiment_score":0.1911040246486664}],"average":{"sentiment":"neutral","sentiment_score":-0.039164856501988005}}}}