{"metadata":{"transaction_key":"deprecated","request_id":"019fab4d-e451-7b90-ae0e-8055e3abad8c","sha256":"ba6790bed69fb9faba518388b62e9b648746e212d61301f7ca8a18e7d080e281","created":"2026-07-29T00:37:17.287Z","duration":22.463938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9484863,"words":[{"word":"ronald","start":6.8799996,"end":7.3799996,"confidence":0.9484863,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07818962633609772}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07818962633609772}],"sentiment":"neutral","sentiment_score":0.07818962633609772,"num_words":1,"start":6.8799996,"end":7.3799996}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"your","start":0.39999998,"end":0.79999995,"confidence":0.73876953,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.011200550943613052},{"word":"name","start":0.79999995,"end":1.12,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0436234325170517},{"word":"and","start":1.12,"end":1.28,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07030816376209259},{"word":"reason","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06294118613004684},{"word":"for","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04841005057096481},{"word":"calling","start":1.76,"end":2.26,"confidence":0.9592285,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.06899803876876831},{"word":"i'll","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.022481251507997513},{"word":"see","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01786045730113983},{"word":"if","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.020655296742916107},{"word":"this","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0286625511944294},{"word":"person","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.014405008405447006},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019551578909158707},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0291686300188303},{"word":"thanks","start":13.84,"end":14.34,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6428951025009155},{"word":"please","start":14.798937,"end":15.038937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.03058263659477234},{"word":"stay","start":15.038937,"end":15.438937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.13920147716999054},{"word":"on","start":15.438937,"end":15.598937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15656733512878418},{"word":"the","start":15.598937,"end":15.758937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29264628887176514},{"word":"line","start":15.758937,"end":16.258938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15290480852127075}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":-0.05091357044875622},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.021826396297131265},{"text":"Thanks.","start":13.84,"end":14.34,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start":14.798937,"end":16.258938,"sentiment":"neutral","sentiment_score":0.15438050925731658}],"sentiment":"neutral","sentiment_score":0.05034376063237065,"num_words":19,"start":0.39999998,"end":16.258938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":-0.05091357044875622},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.021826396297131265}],"sentiment":"neutral","sentiment_score":-0.035251245905573554,"channel":1,"num_words":13,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Ronald.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07818962633609772}],"sentiment":"neutral","sentiment_score":0.07818962633609772,"channel":0,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"Thanks.","start":13.84,"end":14.34,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start":14.798937,"end":16.258938,"sentiment":"neutral","sentiment_score":0.15438050925731658}],"sentiment":"neutral","sentiment_score":0.23579960813124975,"channel":1,"num_words":6,"start":13.84,"end":16.258938}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":15,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.10984225},{"intent":"Stay on the line","confidence_score":0.4726424}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.023283571004867554},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start_word":15,"end_word":19,"sentiment":"neutral","sentiment_score":0.18090765178203583}],"average":{"sentiment":"neutral","sentiment_score":0.06805587666375297}}}}